Dr. Roy, his staff and the Sleep Center at Crestwood we’re finally able to diagnose my teen properly. After years of looking for the reasons she felt tired and in constant pain, they discovered the basis of her problem. Her sleep issues …
Was told my case wasn’t that bad. Didnt really need it but could get if I wanted. So obviously I chose not to. Went into to have surgery a month or so later and while under anesthesia I had multiple apnea episodes to the point when I woke …
Office staff is awful. Don’t return calls misplace messages left. Long holds to try and talk with someone only to be cut off. And my favorite messing up medication requests. Happens all the time. Need to find a new dr
I have had a terrible experience from the very beginning of my relationship with Dr. Roy Sleep Medicine. They botched my sleep study and gave me caffeine the morning after my night sleep study. I was scheduled to stay for the day, but the …
Dr. Gannuch, the CRNPs I saw, and the person who demonstrated the equipment were all excellent. But the office is rife with incompetence, poor communication, and – sorry! – an apparent lack of intelligence. …
Before you post that you have no record that I’m a patient, let me state that my husband is the patient. The doctor seems ok but the billing is the real issue. We’ve been paying out the wazoo only to find out that our insurance has never …
The office is not forthcoming in providing actual costs for treatment or equipment. They show what the bill “could” be for the equipment, but do not attempt to provide a realistic estimate of your cost after insurance. Second even though …
Mostly very nice desk staff; Office manager was surly with me. Read all their paperwork very carefully. They will stick you with fees which they don’t explain very clearly when your rushing to sign all the paperwork. I got stuck with $100 …
I was referred to Roy due to lack of sleep specialists, and from day 1 I have been unsatisfied. Overall, the staff cycles out so fast you can’t form any relationships and they don’t schedule farther than 1-2 months out, but expect regular 6 …
Office staff was friendly and inviting, office is beautiful and brand new. Met NP and Dr Roy both and whole procedure was explained completely. Dr Roy and NP were patient and listened. I found the online pre- registration much better than filling out tons of forms at the first office visit. Doesn’t get any better in my opinion.
I would give them a ZERO if possible. They called me to push an appt up – when I showed up the doctor didn’t even work in the Huntsville office that day. They rescheduled me for the next day at 8:30 am – I didn’t get called back until …
Please try another sleep center if your insurance allows. This office was not forthcoming in providing actual costs for treatment or equipment. They only showed me what the bill “could” be for my equipment, before insurance, but did not …
3 out for 4 visits have had a very long wait. One time I came in and I was the only person here. Waited for 20 minutes and more people came in and they all got seen first. Dr Roy only saw me the first visit. Has been nurses or techs since. Probably will swap clinics for future visits.
My husband and I are extremely impressed with Roy Sleep Medicine in Huntsville. At my husband’s yearly follow-up with Nurse Practitioner Todd, he mentioned to Todd the difficulties that I was having sleeping. In addition, we were in a …
Dr. Roy himself is very rude and narcissistic. As a former employee I got the lovely misfortune of working with him. His mouth is horrible, and you can tell he has a lack of concern for his patients. I have heard him refer to them as stupid …
I called Roy Sleep Medicine and asked if they could see me and I was in the office that afternoon for my initial visit. While the office was busy I never felt like a number on a chart but rather a person. Dr. Roy sat down and took the time …
After driving an hour & a half for 2yrs we will never be back. None of the same staff that we know & love are there. They are always training new staff. I called midOctober to schedule an annual appt for my son, to increase his dosage, & …
Dr James Roy is a very nice person but his staff are oblivious as to how to run the office. Everyone of my appointments, except the first one, has been cancelled by them. They had the nerve to blame my insurance company today. I guess …
After continuing to stress my difficulty with using a CPAP machine, the nurse practitioner’s best advice to me was “Try harder.” After additional visits where I spoke of difficulty with the machine, the nurse practitioner suggested a …
A lot of these reviews are about Dr. Roy’s staff and not Dr. Roy himself. I have found Dr. Roy to be a very eager and compassionate doctor. I do, however, have to agree that his staff is terrible. It took me two months to get a …
This place is terrible, takes forever to get an appointment, sleep study, then follow up appointment is a month out. This place is all about how many people they can see and give zero care to patient needs.. its like a Walmart’s version of a doctors office.
Good experience I had on the 1st and only visit from doctor (disregarding the fact that the visit was video call). Where I had problems was with his staff and support follow up on solutions and equipment. Several weeks after sleep study I …
Dr. Roy is wonderful. His upbeat approach to managing my RLS and Sleep Apnea *finally* gave me some hope! He is amazingly well informed and up to date on the newest treatments. He is kind, generous, warm, and honestly interested in what …
I have been a patient of Dr. Roy’s for the past four months and have pleased with the care and treatment I received. The staff has always been helpful and kind. The receptionist is very friendly and has helped me with the appointments. …
Lisa was a great help. She called me on the phone at 630pm to resolve a problem from home – how great. And of all things I did not expect Dr. Roy himself has called me to be sure things were going to make sure I was totally SATISFIED. I totally recommend this sleep clinic to solve your sleep problems!
I own my own business, so I very seldom give negative reviews. My wife convinced me to go to this place because my snoring was keeping her up. This is by far the worst experience I’ve had with any medical professional. I had one video chat …
Quick summary: The doctors are helpful. Dealing with the office is nightmarish. The wait time between first referral and receiving your sleep solution (machine, mouthpiece, etc.,) was multiple months for me. I do not recommend Roy Sleep …
I have had the opportunity to have Dr. Roy and his team look after me for over 5 years and have been very happy with him and his staff. He always took the time to make sure I was doing okay and his team are really nice and caring. He takes care of me even when I am out of state. It’s hard to find a doctor like him.
I just hope that a lot of people will actually see this review Roy sleep needs to be held legally for their actions knowing that the Philips CPAP machine was on recall and yet took zero action into letting their clients and patients know …
Dr. Roy’s personality is so pleasant. He really took an interat I’m me as a patient and made me feel comfortable. I started treatment about a month ago and I have slept so much better ever since. I highly recommend Dr. Roy and Roy sleep medicine.
Updating my earlier review. Dr. Roy personally called my husband and I after receiving a negative Google review and becoming aware of his office’s practices. We really appreciated Dr. Roy being a person of integrity in doing the right …
Started out with a 1 star review from a rocky conversation with a receptionist. But it turned into a 5 star by the Dr himself. Very professional apology to both my wife and myself and a clear instruction on the test results for our son! could not be more pleased with Dr Roys service.
This office used to be so much better than it is presently. The level of care is not the issue. It is just very difficult to deal with the staff and scheduling. There seems to be no structure and no focus on customer service. Here are a …
My overall experience with the phone staff at Roy Sleep Medicine has been fine. I’ve called in for appointments or with questions with no issue. The time from completing the sleep study to actually getting the device took some time and had …
My experience with Roy Sleep Medicine providers and staff has been excellent. I’ve had issues with medicaid requiring prior-auth and they have done whatever needed to get my medicine approved. In addition they supplied with with sampled …
I love telemed. Today was my first visit and I was thoroughly impressed with Dr. Roy and his staff. Todd and Cheyenne explained everything in detail and answered all of my questions. I look forward to being a long term patient. My thanks again and I look forward to getting my pressures correct and a new mask. Life’s simple pleasure.
Of all the doctors I see right now trying to turn my life around, Dr. Roy’s staff is by far the best and easiest to deal with. I don’t have to spend forever on hold waiting for my virtual appointments, and when I was told that due to back …
Resvent CPAP is a piece of junk. Given to patients because they can’t obtain ResMed products, has an emergency FDA clearance. This CPAP is loud! Not near the quality of ResMed products.
Terrible place. If you need sleep, this should be your last resort. They just care about money. They nickel and dime you to death and you rarely get to speak to a real doctor. Even their online registration is one big ad and sales pitch …
These people have no clue what they are doing. Absolutely none. It’s simply rediculous. They have people standing outside in the heat. You never actually see a doctor even though you pay your copay. They can’t find patients they have zero …
Share a true (although negative) review and you will receive a persistent and terse response from Dr. Roy himself. Unique that the doctor Calls you directly? Yes. It would be more effective if the doctor was in the practice instead of …
Since my first appointment last summer, I’ve received nothing but top notch care from Roy Sleep Medicine. My CPAP machine has made a huge difference with my health, and I’m sure it’s prolonging my life. Dr. Roy has …
Just had my first appointment with Dr. Roy. He is a very friendly guy. I love that he is willing to dig deep to make sure I have the correct diagnosis.
Amazing place. Everyone has helpful, professional, but most importantly caring. The person who helped coordinate my equipment (I am choosing not to say their name to respect their privacy) was especially amazing. Thank you from the bottom of my heart and I 10/10 recommend this place if their services are relevant to you.
Every time Im there is see a different NP that knows very little about narcolepsy or the meds to treat it. When my PA came due 6 months ago I went over a week without medications despite me and the pharmacy calling multiple times over …
I have been a patient of Roy Sleep Medicine for many years. Dr. Roy cares about his patients! He was and still is committed to helping me receive the best sleep to keep my body healthy. I appreciate how he stays up to date on new meds that are more efficient.
Worst place ever. Did the sleep study at home waited over a year for my cpap machine and never received it. A girl from RSS would call me every month charge my debit card 40 dollars and ask me if I had received it yet. This place is a …
Doctor’s are wonderful but he Customer Service is horrendous. I’ve had late appointments (via telemed). I’ve had no one call me to let me know when my appoints are scheduled for. And today my appointment was cancelled the day prior without …
Dr Roy and his staff are amazing! I have never had an issue getting ahold of someone when i had a question or concern. The staff has always been polite and knowledgeable and quick to return my call if needed. Getting an …
If you think you may have and spread bubonic plague, this is the clinic for you. While the staff is great and friendly, the COVID protocols are ridiculous (didn’t the president say the pandemic is over?). The doors are locked. You stand …
I’ve been a patient of Dr. Roy for almost 15 years. I came to Dr. Roy with an extreme case of sleep apnea, unable to function during the day and unable to get any quality rest at night. He worked with me to ensure I was on the proper CPAP …
I have had a really great experience with Roy Sleep Medicine. They have been very nice and easy to deal with with every interaction. The sleep study was completed and reviewed in full and I had my CPAP appt. I decided to go with another …
During COVID I needed a sleep study and was referred to them by my PCP. Did the at home study and they sent me home with a CPAP. Never really was confident that the results of the home study was correct and was never trained to use the …
Dr. Roy is good but his staff really sucks. I called over and over and over concerning my husband machine and health. It’s been 3 mths and I’m sure Dr. Roy does not know what his staff is not doing concerning communicating with his …
Just had my telemedicine review with Todd.
What a great guy to work with. Very people oriented. He cares about me as does everyone at Roy Sleep Medicine. …
I have been a patient of Dr. Roy’s for 11 years now and you won’t find a more compassionate dedicated doctor! Him and his staff are the best! They will work hard on your behalf to make sure that you are getting the best care! They have made …
I have been going here since 2017 and it truly has changed my life! The staff are professional and polite, I get seen on time at my appointments, and if I have issues or questions I call and get immediate results. My sleep has increased in …
Dr. Roy, his staff and the Sleep Center at Crestwood we’re finally able to diagnose my teen properly. After years of looking for the reasons she felt tired and in constant pain, they discovered the basis of her problem. Her sleep issues …
Was told my case wasn’t that bad. Didnt really need it but could get if I wanted. So obviously I chose not to. Went into to have surgery a month or so later and while under anesthesia I had multiple apnea episodes to the point when I woke …
Office staff is awful. Don’t return calls misplace messages left. Long holds to try and talk with someone only to be cut off. And my favorite messing up medication requests. Happens all the time. Need to find a new dr
I have had a terrible experience from the very beginning of my relationship with Dr. Roy Sleep Medicine. They botched my sleep study and gave me caffeine the morning after my night sleep study. I was scheduled to stay for the day, but the …
Dr. Gannuch, the CRNPs I saw, and the person who demonstrated the equipment were all excellent. But the office is rife with incompetence, poor communication, and – sorry! – an apparent lack of intelligence. …
Before you post that you have no record that I’m a patient, let me state that my husband is the patient. The doctor seems ok but the billing is the real issue. We’ve been paying out the wazoo only to find out that our insurance has never …
The office is not forthcoming in providing actual costs for treatment or equipment. They show what the bill “could” be for the equipment, but do not attempt to provide a realistic estimate of your cost after insurance. Second even though …
Mostly very nice desk staff; Office manager was surly with me. Read all their paperwork very carefully. They will stick you with fees which they don’t explain very clearly when your rushing to sign all the paperwork. I got stuck with $100 …
I was referred to Roy due to lack of sleep specialists, and from day 1 I have been unsatisfied. Overall, the staff cycles out so fast you can’t form any relationships and they don’t schedule farther than 1-2 months out, but expect regular 6 …
Office staff was friendly and inviting, office is beautiful and brand new. Met NP and Dr Roy both and whole procedure was explained completely. Dr Roy and NP were patient and listened. I found the online pre- registration much better than filling out tons of forms at the first office visit. Doesn’t get any better in my opinion.
I would give them a ZERO if possible. They called me to push an appt up – when I showed up the doctor didn’t even work in the Huntsville office that day. They rescheduled me for the next day at 8:30 am – I didn’t get called back until …
Please try another sleep center if your insurance allows. This office was not forthcoming in providing actual costs for treatment or equipment. They only showed me what the bill “could” be for my equipment, before insurance, but did not …
3 out for 4 visits have had a very long wait. One time I came in and I was the only person here. Waited for 20 minutes and more people came in and they all got seen first. Dr Roy only saw me the first visit. Has been nurses or techs since. Probably will swap clinics for future visits.
My husband and I are extremely impressed with Roy Sleep Medicine in Huntsville. At my husband’s yearly follow-up with Nurse Practitioner Todd, he mentioned to Todd the difficulties that I was having sleeping. In addition, we were in a …
Dr. Roy himself is very rude and narcissistic. As a former employee I got the lovely misfortune of working with him. His mouth is horrible, and you can tell he has a lack of concern for his patients. I have heard him refer to them as stupid …
Feedback on Roy sleep Medicine, Inc.
– Are you looking for a doctor who is egotistical, self-absorbed and clueless to …
I called Roy Sleep Medicine and asked if they could see me and I was in the office that afternoon for my initial visit. While the office was busy I never felt like a number on a chart but rather a person. Dr. Roy sat down and took the time …
After driving an hour & a half for 2yrs we will never be back. None of the same staff that we know & love are there. They are always training new staff. I called midOctober to schedule an annual appt for my son, to increase his dosage, & …
Dr James Roy is a very nice person but his staff are oblivious as to how to run the office. Everyone of my appointments, except the first one, has been cancelled by them. They had the nerve to blame my insurance company today. I guess …
After continuing to stress my difficulty with using a CPAP machine, the nurse practitioner’s best advice to me was “Try harder.” After additional visits where I spoke of difficulty with the machine, the nurse practitioner suggested a …
A lot of these reviews are about Dr. Roy’s staff and not Dr. Roy himself. I have found Dr. Roy to be a very eager and compassionate doctor. I do, however, have to agree that his staff is terrible. It took me two months to get a …
This place is terrible, takes forever to get an appointment, sleep study, then follow up appointment is a month out. This place is all about how many people they can see and give zero care to patient needs.. its like a Walmart’s version of a doctors office.
Good experience I had on the 1st and only visit from doctor (disregarding the fact that the visit was video call). Where I had problems was with his staff and support follow up on solutions and equipment. Several weeks after sleep study I …
Dr. Roy is wonderful. His upbeat approach to managing my RLS and Sleep Apnea *finally* gave me some hope! He is amazingly well informed and up to date on the newest treatments. He is kind, generous, warm, and honestly interested in what …
I have been a patient of Dr. Roy’s for the past four months and have pleased with the care and treatment I received. The staff has always been helpful and kind. The receptionist is very friendly and has helped me with the appointments. …
Lisa was a great help. She called me on the phone at 630pm to resolve a problem from home – how great. And of all things I did not expect Dr. Roy himself has called me to be sure things were going to make sure I was totally SATISFIED. I totally recommend this sleep clinic to solve your sleep problems!
I own my own business, so I very seldom give negative reviews. My wife convinced me to go to this place because my snoring was keeping her up. This is by far the worst experience I’ve had with any medical professional. I had one video chat …
Quick summary: The doctors are helpful. Dealing with the office is nightmarish. The wait time between first referral and receiving your sleep solution (machine, mouthpiece, etc.,) was multiple months for me. I do not recommend Roy Sleep …
I have had the opportunity to have Dr. Roy and his team look after me for over 5 years and have been very happy with him and his staff. He always took the time to make sure I was doing okay and his team are really nice and caring. He takes care of me even when I am out of state. It’s hard to find a doctor like him.
I just hope that a lot of people will actually see this review Roy sleep needs to be held legally for their actions knowing that the Philips CPAP machine was on recall and yet took zero action into letting their clients and patients know …
Dr. Roy’s personality is so pleasant. He really took an interat I’m me as a patient and made me feel comfortable. I started treatment about a month ago and I have slept so much better ever since. I highly recommend Dr. Roy and Roy sleep medicine.
Updating my earlier review. Dr. Roy personally called my husband and I after receiving a negative Google review and becoming aware of his office’s practices. We really appreciated Dr. Roy being a person of integrity in doing the right …
Started out with a 1 star review from a rocky conversation with a receptionist. But it turned into a 5 star by the Dr himself. Very professional apology to both my wife and myself and a clear instruction on the test results for our son! could not be more pleased with Dr Roys service.
This office used to be so much better than it is presently. The level of care is not the issue. It is just very difficult to deal with the staff and scheduling. There seems to be no structure and no focus on customer service. Here are a …
My overall experience with the phone staff at Roy Sleep Medicine has been fine. I’ve called in for appointments or with questions with no issue. The time from completing the sleep study to actually getting the device took some time and had …
I quit !!!
This was the worst health experience I could have.
I moved to Huntsville a year ago and had to seek out this specialty to continue …
My experience with Roy Sleep Medicine providers and staff has been excellent. I’ve had issues with medicaid requiring prior-auth and they have done whatever needed to get my medicine approved. In addition they supplied with with sampled …
I love telemed. Today was my first visit and I was thoroughly impressed with Dr. Roy and his staff. Todd and Cheyenne explained everything in detail and answered all of my questions. I look forward to being a long term patient. My thanks again and I look forward to getting my pressures correct and a new mask. Life’s simple pleasure.
Of all the doctors I see right now trying to turn my life around, Dr. Roy’s staff is by far the best and easiest to deal with. I don’t have to spend forever on hold waiting for my virtual appointments, and when I was told that due to back …
Resvent CPAP is a piece of junk. Given to patients because they can’t obtain ResMed products, has an emergency FDA clearance. This CPAP is loud! Not near the quality of ResMed products.
Terrible place. If you need sleep, this should be your last resort. They just care about money. They nickel and dime you to death and you rarely get to speak to a real doctor. Even their online registration is one big ad and sales pitch …
These people have no clue what they are doing. Absolutely none. It’s simply rediculous. They have people standing outside in the heat. You never actually see a doctor even though you pay your copay. They can’t find patients they have zero …
Share a true (although negative) review and you will receive a persistent and terse response from Dr. Roy himself. Unique that the doctor Calls you directly? Yes. It would be more effective if the doctor was in the practice instead of …
Since my first appointment last summer, I’ve received nothing but top notch care from Roy Sleep Medicine. My CPAP machine has made a huge difference with my health, and I’m sure it’s prolonging my life. Dr. Roy has …
Just had my first appointment with Dr. Roy. He is a very friendly guy. I love that he is willing to dig deep to make sure I have the correct diagnosis.
Amazing place. Everyone has helpful, professional, but most importantly caring. The person who helped coordinate my equipment (I am choosing not to say their name to respect their privacy) was especially amazing. Thank you from the bottom of my heart and I 10/10 recommend this place if their services are relevant to you.
Every time Im there is see a different NP that knows very little about narcolepsy or the meds to treat it. When my PA came due 6 months ago I went over a week without medications despite me and the pharmacy calling multiple times over …
I have been a patient of Roy Sleep Medicine for many years. Dr. Roy cares about his patients! He was and still is committed to helping me receive the best sleep to keep my body healthy. I appreciate how he stays up to date on new meds that are more efficient.
Worst place ever. Did the sleep study at home waited over a year for my cpap machine and never received it. A girl from RSS would call me every month charge my debit card 40 dollars and ask me if I had received it yet. This place is a …
Doctor’s are wonderful but he Customer Service is horrendous. I’ve had late appointments (via telemed). I’ve had no one call me to let me know when my appoints are scheduled for. And today my appointment was cancelled the day prior without …
Dr Roy and his staff are amazing! I have never had an issue getting ahold of someone when i had a question or concern. The staff has always been polite and knowledgeable and quick to return my call if needed. Getting an …
If you think you may have and spread bubonic plague, this is the clinic for you. While the staff is great and friendly, the COVID protocols are ridiculous (didn’t the president say the pandemic is over?). The doors are locked. You stand …
I’ve been a patient of Dr. Roy for almost 15 years. I came to Dr. Roy with an extreme case of sleep apnea, unable to function during the day and unable to get any quality rest at night. He worked with me to ensure I was on the proper CPAP …
I have had a really great experience with Roy Sleep Medicine. They have been very nice and easy to deal with with every interaction. The sleep study was completed and reviewed in full and I had my CPAP appt. I decided to go with another …
During COVID I needed a sleep study and was referred to them by my PCP. Did the at home study and they sent me home with a CPAP. Never really was confident that the results of the home study was correct and was never trained to use the …
Dr. Roy is good but his staff really sucks. I called over and over and over concerning my husband machine and health. It’s been 3 mths and I’m sure Dr. Roy does not know what his staff is not doing concerning communicating with his …
Just had my telemedicine review with Todd.
What a great guy to work with. Very people oriented. He cares about me as does everyone at Roy Sleep Medicine. …
I have been a patient of Dr. Roy’s for 11 years now and you won’t find a more compassionate dedicated doctor! Him and his staff are the best! They will work hard on your behalf to make sure that you are getting the best care! They have made …
Roy Sleep Clinic is great!
-5 Minutes of voice messages before you can get to select your option on the phone.- That’s a pain …
I have been going here since 2017 and it truly has changed my life! The staff are professional and polite, I get seen on time at my appointments, and if I have issues or questions I call and get immediate results. My sleep has increased in …