Roxbury Treatment Center

Counseling & mental health, Roxbury Treatment Center

Established in 1984, the Roxbury Treatment Center provides a range of behavioral healthcare services for people throughout Pennsylvania.

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Roxbury Treatment Center Reviews ( 91 )

  1. I left before receiving adequate care for the state I was in due to bullying from staff members & other patients for mental illness symptoms I exhibited, there are some great people that work there and they made the experience bearable as …

  2. This place was very dirty. Some of the staff was disrespectful and there was a shortage on the staff. The group therapist did not respect confidentiality. There was a lice break out when I was there. They won’t let you use the bathroom …

  3. $23K FOR A WEEK OF INEFFECTIVE TREATMENT? LEFT WITH 2 WEEKS OF PSYCH MEDS, BUT A 30 DAY FOLLOW UP. NOW MY KID IS MISSING SCHOOL BECAUSE HER HEAD IS SPINNING FROM WITHDRAWAL. GO SOMEWHERE ELSE.

  4. I was here for 17 days and the staff helped so much and showed they actually wanted the best for us. They show they care and they put themselves in our shoes. I was scared to come here but they helped a lot.

  5. I was in roxbury from april 2nd till may 10 2016 and have stayed sober n clean since this place helped me a lot i give it 4 stars cause it isnt top of the line centers as ive heard from other experiences this is the only treatment center …

  6. Since I have been dealing with them, they have told me different stories about the care for my spouse. Doesn’t seem like they actually care other than to fill beds.

  7. It depends on the patients there, I’ve been there twice and the first time was really nice and calm, the patients where all great, the second time there was a lot of drama and it was always loud. It overall helped me the first time but I didn’t need it the second time.

  8. I personally never had a problem with any of the staff members or patients and in my opinion Roxbury treatment center is one of the best treatment centers in Pennsylvania in i have been to different one’s

  9. This place was awful and the doctor told me she “cured my depression” and that I need to pray to her. On top of that they don’t know what they’re doing and the whole facility is messed up.

  10. My wife is in here and I can’t even get a response on how she’s doing. Some of the rules aren’t seeming to help they should be able to contact their loved ones. It will help them. But instead this place got me all worried wondering what’s …

  11. most horrible hospital ever . went there a month or so ago and the staff is rude and argues with patients . there’s only 2 good staff members that actually care about the patients while the rest argue with the patients and take away anything that the patients seemed to enjoy doing to pass the time. horrible place .

  12. Awful customer service, and the doctor is trying to keep my husband here longer even though all the other doctors are saying he’s fine to leave, she won’t let him leave they are just trying to get more money from us absolutely disgusting.

  13. I was diagnosed with ptsd here. And I have it from this place and more! I was almost murdered cause the staff was lazy and not watching me around homicidal patients. I have ptsd nightmares from this place as well. I spent most my time eating moldy food and living of of crackers and saltines. I’d pick prison before this.

  14. Hi my name is Elmo Fernandez and I was a patient there about 2 years back and it was a great experience I was there for about 3 in a half weeks and I wanted to get back in there too get my meds adjusted and clear/fix my head should I go to …

  15. Worst rehab ever. Please do your research before thinking of sending a loved one here or yourself. The medical staff treat addicts like there animals and it isn’t a medical detox which means they allow you to lay in your own puke for days.

  16. If I could give Roxbury Treatment Center NEGATIVE 5 Stars, i would. I just called them to find a bed for drug and alcohol treatment and the man that answered the phone was so rude and did not want to help me get into treatment at all. I …

  17. Worst REHAB I been to ever. Rude staff, employees inappropriate, its dirty bugs everywhere. Reminded me of jail, minus the smoke breaks. DON’T SEND your loved ones here please.

  18. Sat there 6 1/2 hours just for intake for my adolescent daughter.
    My adolescent daughter called me yesterday, saying she thought she had head lice. I called and reported it. Staff assured me they would check. I was called and …

  19. This was my first rehab of many and it was beaitiful. The counselors were great . I felt at home and welcomed. I also remember feeling a sense of unity there that i hadn’t felt in a long time. I might not have stayed clean due to my own …

  20. The staff here cares about all the patients. On the CD (chemical dependency) side patients get a 10 min. phone call every day. There are counseling groups the patients go to during the week. It is not a medical detox so the patients aren’t …

  21. I went through the Rox program a decade ago and had a very helpful and positive experience. I’ve recently started drinking again and feel as though I should seek treatment. I’ve applied to and look forward to undergoing treatment once more at this excellent hospital.

  22. I am leaving 3 stars for now and praying. My son is going in tomorrow and this is his first time in a place like this. He has psychological problems and drug addiction and he realizes that he needs help. I hope they do a great job and get my son back to me! We miss the “old” him.

  23. They lost all of my brothers personal belongings from his vehicle keys to his driver’s license his clothes wallet cellphone. When I called to ask questions and asked if they were going to pay for his replacement license and keys all they keep doing is give me the run around.

  24. During my stay here the staff was nothing but nice and I believe that while I was there that I did truly get the help that I needed. Shout out to Colby, Dmitri, Virginia, Ashlee, Ciara, Izzi, and Natasha who made the stay entirely amazing!

  25. This was one of the best mental health centers i was in. U could smoke, the food was good and they let you go outside…. The social workers could be more helpful though!!! Dr. Shake, (sorry if i didnt spell it right) was very reasonable …

  26. I’m only giving her a one for right now My son was just admitted I don’t know enough about it yet My hopes is is that they will be able in every aspect. I pray to God that they take good care of him. I don’t like the reviews that I’m …

  27. Staff was kind for the most part, really appreciate Buffy for helping my fiancé and I through the process of getting him settled in the treatment center as well as calling me to establish his release date. Had a few nurses word for word …

  28. This place is very unhelpful for my mental breakdown and suicude attempt. We were on a schedule like kids. We had groups that were classes and never had any one on one counciling just one daily five minute or less with a doctor who was …

  29. I was treated inferior,in so many ways. Every physical ailment i had was ignored,despite multiple complaints. Something as simple as getting ice was a battle. It took me three days to see the psychiatrist,Anne four just to receive many …

  30. Parents PLEASE! PLEASE! DO NOT SEND YOUR CHILD HERE! (1 Star is given in order to have the ability to post our comment). Our daughter was admitted to this facility in the adolescent unit on Wednesday March 27, 2019. The next day on …

  31. if you have an option do not put anyone you know or care for in this facility. they don’t allow family to reach out to patients, bc of the large inconvenience it will pose to staff. so who is to know if they are torturing your loved one. prisoners have more rights than patients in roxbury.

  32. THIS PLACE IS AWFUL. This place did not help me. I was in Unit 2, adolescent pych unit where I spent 2 months there and I recieved piss poor treatment. When I was there they did an ILLEGAL restraint on my that was emotionally damaging. …

  33. No…just no. Staff tried their hardest and my love to ones like Kelly, Jae, Chris, Rick and Alex (who left, hmm…wonder why?) You can’t help fix yourself without tools. They rely on the inmates to fix each other. I only made it due to my fellow patients, hence I came out no better than I went in. I been to many, this one..no. just no.

  34. The staff helped me through a difficult time in my life. They are caring and professional. Facility is clean and food is nourishing. Thank you to Roxbury for getting me back on track.

  35. Rude staff concerned with personal conversations and personal lives instead of patients’. Violent patients seem to be allowed to intimidate everyone including staff. Many incredibly smelly patients, clearly not taking care of themselves. …

  36. DON’T GO HERE. IT IS TERRIBLE PLACE. ALL YOU DO IS SLEEP TAKE MEDS SLEEP SOME MORE. AND EAT TERRIBLE FOOD. THAT IS IF YOU CHOOSE TO EAT. GET TO MAKE PHONE CALLS TWICE A WEEK FOR 15 MINUTES. Don’t ask me to contact owner or anyone else I won’t. It doesn’t change things.

  37. This place is aweful! Mail kept!Several Christmas gifts kept and always had an excuse where they went or what happened when my family knows they were delivered! 40 pack of razors just received kept when I transferred! And what faculty …

  38. My boyfriend is going here right now and it is AWFUL. Whenever I call the staff tell me to call back at a later time and when I do so they just tell me to call again later. He is a vegetarian and they do not accommodate to that, he picks …

  39. I just completed nine days at Roxbury. This was my first time at a facility like this and my overall experience was a very positive one. My only problem was a long wait for meds, and they lost one of my meds twice in nine days.
    On the other hand, the staff was very nice and knowledgeable.

  40. Please do not send your children to this facility. The kids are subject to being over medicated, terrorized by the staff, drawn out stays, & unimaginable horrors. The staff is unprofessional. Their website completely lies there are NOT …

  41. i was in roxbury for almost 3 weeks. they did not want to discharge me even though i was stable. the doctor practically forced me to go to rtf. I got discharged today. he did not wanna sign my papers. he discharged me as ama just bc i …

  42. My daughters in there now. She just needed a little help an to get back on her meds. She was not suicidal when she went in an isn’t now. She signed a 72 hr. An the doctor threatened her if she didn’t sign herself back in he would sign …

  43. The program was a helpful experience, but I’m not blind to incompetence either. Everything is on paper here, so medications aren’t immediately available or sometimes ever depending on what medication. Several addicts were going through …

  44. I’m putting 3 Stars as of right now, I’m not exactly sure how you guys work. I know my dad just came in today. I honestly want the best for him and actually take care of him like they should. He didn’t go here to not get help, this is the …

  45. Highly recommend employment with this facility. I worked here 14 years and am sad to leave but have transferred within the company to another location. Absolutely loved my workers!

  46. I was told this facility was a dual-treatment facility, but it is not in fact – they have both rehab and mental illness facilities but separate. The workers at the hospital just tell you this so you comply with going. I felt like a prisoner …

  47. One of my family members was admitted here for basically having a psychotic break. He’d hear voices, threats, thought people were after him etc.. He also is struggling with an addiction. When he was admitted here my family and I were …

  48. Most of the staff was kind and the environment was well-structured. I was here for a little over 2 weeks and I only saw the psychiatrist twice, which was apparently enough for her to misdiagnose me with Bipolar II that I am now having a …

  49. So I have had an issue with getting ahold of someone to get information such as what items my wife is allowed to have there so I can bring her stuff. A few times now I have called and whenever a staff member in unit 3 named Isabella or …

  50. The staff was mostly nice. I was in the adolescent unit back in February. Some of the other patients were so dramatic. I was placed on black out from a girl who said she wanted to kill me, but she actually just wanted to fight me. I told …

  51. Would rate 0 stars if I could. After the doctor said I wasn’t a risk to myself or others I signed a 72 hour notice. Magically the decided they were going to 302 me if I didn’t sign myself back in, despite not being a risk to myself. Food …

  52. The staff are amazing and care about the patients (such as myself) so much and try to make your stay as comfortable there as possible. The doctors do need to work on their communication with the patients. There could be more therapy done there as well. The food was ok and I enjoyed my stay there with the staff and others that I met.

  53. I would NEVER EVER go back or recommend this’d place to anyone. Staff did not have control over patients nor did they stop physical fights between patients. I had multiple panic attacks one of which I stood at the desk for five minutes …

  54. I was on the dual diagnosis side… I was told there were many meetings AA/NA and mental health groups throughout the day. There were only 2 or 3 day groups going on all day. When I was brought into intake I sat in a room for 3 hours until …

  55. My experience: I was bleeding profusely from my nose for two days begging to go to the hospital because i’m anemic with a liver disease and they refused to take me and didn’t take me serious whatsoever. They let a chronic alcoholic lay in …

  56. I spent 57 out of 62 days there this spring and the Dr.’s obsession with taking away your controlled substance(s) is ridiculous. I was on klonopin for 26 F’N years for panic disorder but their fear of being sued was too overwhelming. I was …

  57. i had a horrible experience and was most likely misdiagnosed, the psychologist prescribed me meds that i specifically was told i had bad reactions with. then after i left it turns out two of the meds counteracted and gave me serotonin …

  58. This hospital is absolutely disgusting and such a joke. The staff was incredibly rude especially one staff member in particular (I won’t mention who she is) she would scream when it was time to line up for meals. The food was disgusting …

  59. I was in the Roxbury treatment center almost 5 years ago. I needed to be there and I have nothing but praise for the staff and the treatment I was provided. The food was plentiful and nutritious and very the facility was clean and safe. I …

  60. I’ve had the misfortune of having a family member need hospitalization in an adolescent psychiatric facility 4 times this past year. That being said, Roxbury was the best of the 4 hospitals. Good communication between the hospital and …

  61. I went thru their mental health treatment program 2 years ago. I was stable and “good to go” after staying 4 days, but Dr.Sheik went on vacation while I was there and I ended up staying 10 days. It was extremely expensige and I’m pretty …

  62. Obviously every treatment center is what YOU make of it. Roxbury changed my life. I went into their facility a broken spirit. Not sure who I was or what I stood for. Before going here I was at a different center that didn’t fill my cup by …

  63. A family member was a patient, briefly thank goodness, in the rehab section. The approach is canned, one size fits all. When he wanted to sign himself out, he’s over 21, the staff balked and I had to expend a great deal of time and energy …

  64. Today someone I know told me that someone in her family had gone to Roxbury because there wasn’t space for her locally. My someone had not heard of it before and read the reviews. They’re terrible, my someone said. I didn’t tell my someone …

  65. This facility is an absolute JOKE! first of all, i was in here during the pandemic so i had to write on paper that i agreed to wear my mask at all times. by the time i was on the unit, NO ONE was wearing a mask and NOTHING was being …

  66. I do not take Google reviews at face value, I’ve done my homework. I have someone whom I love and care about deeply, we’ll call him Ray,If I’m notified of ANY abuse or neglect from said loved one, any and all evolved will answer in a court of law.

  67. This place is a dumpster fire. The building is filthy they had patients sweeping and mopping the common areas and hallways. The food is disgusting I had better food at the homeless shelter. The patients were almost fist fighting each other. …

  68. 7 years ago I was almost attacked by a patient in this facility. The patient broke the washers and dryers on the adult psych unit. I was threatened by a psychiatrist to rescind my complaint and my 72 hour notice or she would 302 me without …

  69. This is my own experience with this place,I was on the adolescent side and was a chaos. Sometimes there was no one to watch us and the main desk was absolutely alone. The time I was there every single person wanted to kill each other and we …

  70. This place was absolutely horrible. On my first night in the adolescent unit, a kid decided to mess with the sprinkler in his room and flooded the entire male hallway, and the water was black and smelled horrible. They blamed the color on …

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