Tried to call them and their telephone answering machine kept sending me back around and around. Couldn’t even get the operator. You would think as much as i pay them each month they could afford to …
Only use 1 window unit fridge and microwave every day went from $20 a week to over $40 was told by multiple employees they don’t ever raise the price per watt(lies) looking into solar power
Had 17.92 And It Says 6.25 For The Average Daily Charge .. Trying To Figure Out Why Im Left With 7.53 This Morning If They Only Took Out 6.52 .? Feel Like They Are Taking Out More Than The Average Charge ? I Miss KU Electric 😒 …
This place is ridiculous..
My mother has to pay 300 dollars plus a month… In a small trailer… These people don’t care about anyone.. all they care about is money…I really hate this …
Extremely overpriced compared to other electric companies. Very poor customer service, and started requiring random deposits to pre-existing members with perfect records.
The customer service is very poor. They also do not offer discounted off peak rates, which makes EV charging more expensive than most electric companies.
Outraged on how high the rates shot up to. Was paying average 150 a month to over 300. Thermostat has stayed the same temp. lights are always off when not in room. Something MUST be done.
Put me in collections for owing $1.85, no email, no phone call. Threatens me with legal action, funny how your willing to spend a lot more in legal fees and such for $1.85.
Over priced no customer service .Worst utility company by far. Do nothing to try to help the community bit have no problems building a huge office solely for billing. Theese people should be ashamed of them
Selves
Power has been out more than 24 hours. Their outrage map on website is not correct. It shows no outrage on my street and the whole street is out! They provide no updates whatsoever!Maybe one of the news channels will help us get some information.
When my mother passed, they worked with me to pay the remaining bills. It was very easy to have the account switched over to estate. I’m also a fan of their website. Makes bill pay easy.
Terrible customer service!!!!!!!! I called about an outage this morning and the guy who answered the phone was nasty! I was trying to tell him about the outage and he kept over talking me wouldn’t let me finish a sentence. He kept telling …
App is easy to use, but company six!!! Customer service are ridiculously lazy! Takes forever to pay my bill. Turn it service off over 50 cents it’s sad!!! People have kids they need their heat! Yet they don’t ever wanna help
Electric has been out 36 hrs. 3 crews for 30 thousand people . at,this time 6 thousand are without electric.. 3 crews I say. I think sub contractors on standby at all times. Simple solution. 50 subcontractors to deal with this. Charge an arm and leg but yet to cheap to have standbys.
The convenience of not having a down payment for the pay as you go plan was nice at first, but the plan itself stunk. I was having to dump money into it every other day and I’m not talking a few bucks here and there, I’m talking $50s and …
Rude customers service. They are the only one in town so they don’t need to have a system that is conducive to their customers needs. Have to come in to establish an account…doesn’t have a prompt on bill pay if you do not have your account number and will not release it so bill can encure late fees.
I have lived in 9 states, and by far this is the worst utility company I have EVER had to deal with. We have a property in Etown that is currently a rental since it hasn’t sold. They expect me to come into the office to transfer service …
It makes me furious that I dont get a choice as to my electric provider. I have a small 1,000 sf home and my bill is ALWAYS over $200. I have complained and I have ask for them to investigate. All I get is ” You dont have enough …
Nolin should just stick to water, the Electric bill normally runs anywhere from $250. – $340… on the other hand KU utilities ran me $80. – $120., if I could switch utilities I would in a heart beat.. the only thing that nolin might have is the pre-pay thing, but currently 16 bucks a day so 16×30=480.0 given that winter is here…
WORST Customer Service I have ever dealt with, and this is just trying to set up a new account! Claimed to do a “utility check” which was really a Credit Report Check (thanks for the lie) and then wanted a $350 deposit despite never having …
The worst! During power outages NONE of their emergency numbers are being answered or in service! I feel that’s their JOB, answer the phone in a crisis and post updates on your website, and social media to let us know what’s going on, what …
I appreciate the men and women out there restoring power back to the city of Etown. I just moved here from Virginia and this ice storm was a surprise to me as well. I can’t say enough how grateful I am for the people that actually do the …
We have been without power for 57 hours. Our power was already out for quite some time when others around us lost their power. Now theirs has been restored but we are still waiting. My neighbors power has also been out and he is on heart LVAD and requires recharging heart batteries.
I’m a disabled man that has his meals prepared elsewhere and I can’t see how my power go’s from 175 to almost 400 in 1 month. Can’t say it was because it was cold, iv used a fireplace for heat and the furnace is off. Hot water is a tankless …
My Mom lives in the Senior Citizens Apartments behind the Hospital. I take care of her bills. She is 85 1/2 years old and is in rehab at the Hospital and they are in quarantine due to the Virus going around so I can’t see her. She received …
We have been without power for 36 hours. If you look on the app it constantly reports “Your power has been restored” when it HAS NOT. I have called twice (yes, I was very polite) to reiterate that I am not the only one without power, our …
NOLIN RECC is basically a criminal organization that specializes in ripping people off and taking as much money as they can get there greasy paws on. I moved out of my apartment in radcliff to a house I had just bought. I called them to …
It was convenient not having a deposit for their prepay account but not so convenient when you are dumping hundreds of dollars into it every week just to get through the Winter. And the deposit for the monthly account was way too high, but …
I have been a Nolin customer for almost 3 years … I have asked for a extension on my bill 3 times in 2.5 years. Never missed a payment. Never had power turned off. Today I get my usual notification that my bill has posted I go check …
I can’t understand the average review rating. I have lived in Hardin County for 3 years on LG&E KU and 3 years on Nolin RECC. There is no question that power from Nolin RECC is more reliable, consumption is easier to monitor, and account …
We just moved here and haven’t had any issues so far. The employees were very friendly in person and helped us set up a prepaid account which was helpful to our moving situation as it required no deposit. I feel that some customers confuse …
Like to price gouge i live alone and work nights so usually nothing is on lights,tv ect. However my bills are at 300+ and my neighbors who have 3 refrigerators two deep freezers have a lower bill then i do KU is a way better company
Thank you. We had a black out in our area. It took them 20 minutes to fix it from start to getting our lights back on. Thanks for your fast service even in All this rain we are having today.. anyway you can fix All my clocks lmao 🤣 thank you again …
I am very disappointed with this company. My bill alway seems to vary despite the season. The last 2 bills were $600 and $400 the last. My new bill is almost $800 for the shortest month. Even then I don’t know what the bill is because I …
We just called last week to ask what do we do about tree that have overgrown onto powerlines and they came out that same week to mark everything which there was a lot and since yesterday have been cutting it all down and cleaning it up for us. They are quick to help you.
They charge way to much. We don’t use a lot of electricity an our bill is still like $300 bucks.
Thumbs down
Trash
Very pleasant and polite.
To hi priced pittifull place
Very helpful people. Love them.
Everyone was very friendly and spirited
absolutely insane fees
This place seems to always have customers.
How do they have monopolies set up on electricity still like this?
I called and with in minutes he was here and fixed my problem within out minutes 😋😋😋
Thanks so much for helping me 💙 …
Very expensive. We don’t even use that much electricity.
Awesome utility company, they keep the lights on 😀
Crooks! Stealing people’s money! I HATE NOLIN! Give 0 stars if I could
they don’t care about anyone won’t help no one will turn ur electric off over a dollar they sew heartless people
I would not even give a any stars . Absolutely Horrible Company . Pay your bill on the due day on line . And it is considered late if after 5 pm .
Will never go back there. I i love Radcliff too. Rude ass people and they do not care and always over charge mfers. Big middle finger to them
Tried to call them and their telephone answering machine kept sending me back around and around. Couldn’t even get the operator. You would think as much as i pay them each month they could afford to …
Predatory and uncooperative for people who are down on their luck.
Bad customer service and outrageous fees for usage. Limited availability of service options.
Only use 1 window unit fridge and microwave every day went from $20 a week to over $40 was told by multiple employees they don’t ever raise the price per watt(lies) looking into solar power
Had 17.92 And It Says 6.25 For The Average Daily Charge .. Trying To Figure Out Why Im Left With 7.53 This Morning If They Only Took Out 6.52 .? Feel Like They Are Taking Out More Than The Average Charge ? I Miss KU Electric 😒 …
This place is ridiculous..
My mother has to pay 300 dollars plus a month… In a small trailer… These people don’t care about anyone.. all they care about is money…I really hate this …
Extremely overpriced compared to other electric companies. Very poor customer service, and started requiring random deposits to pre-existing members with perfect records.
1 star is generous. This place is extortion at its finest. $150 a month for a 1 bedroom apartment? Got to be ****ing kidding me.
The customer service is very poor. They also do not offer discounted off peak rates, which makes EV charging more expensive than most electric companies.
Have always been good for me. The budget plan is pure awesomeness!!!! I had EPB in Glasgow, Nolin is better by leaps and bounds!!!!!
Outraged on how high the rates shot up to. Was paying average 150 a month to over 300. Thermostat has stayed the same temp. lights are always off when not in room. Something MUST be done.
It’s a shame what Nolin has become. Customer service is a joke. There used to be great people at Nolin in the past like Donnie Propes, rest his soul.
Put me in collections for owing $1.85, no email, no phone call. Threatens me with legal action, funny how your willing to spend a lot more in legal fees and such for $1.85.
Over priced no customer service .Worst utility company by far. Do nothing to try to help the community bit have no problems building a huge office solely for billing. Theese people should be ashamed of them
Selves
Power has been out more than 24 hours. Their outrage map on website is not correct. It shows no outrage on my street and the whole street is out! They provide no updates whatsoever!Maybe one of the news channels will help us get some information.
When my mother passed, they worked with me to pay the remaining bills. It was very easy to have the account switched over to estate. I’m also a fan of their website. Makes bill pay easy.
Great Co-op, always quick to get the power back on. Easy online payment.
Terrible customer service!!!!!!!! I called about an outage this morning and the guy who answered the phone was nasty! I was trying to tell him about the outage and he kept over talking me wouldn’t let me finish a sentence. He kept telling …
App is easy to use, but company six!!! Customer service are ridiculously lazy! Takes forever to pay my bill. Turn it service off over 50 cents it’s sad!!! People have kids they need their heat! Yet they don’t ever wanna help
Electric has been out 36 hrs. 3 crews for 30 thousand people . at,this time 6 thousand are without electric.. 3 crews I say. I think sub contractors on standby at all times. Simple solution. 50 subcontractors to deal with this. Charge an arm and leg but yet to cheap to have standbys.
The convenience of not having a down payment for the pay as you go plan was nice at first, but the plan itself stunk. I was having to dump money into it every other day and I’m not talking a few bucks here and there, I’m talking $50s and …
Rude customers service. They are the only one in town so they don’t need to have a system that is conducive to their customers needs. Have to come in to establish an account…doesn’t have a prompt on bill pay if you do not have your account number and will not release it so bill can encure late fees.
I have lived in 9 states, and by far this is the worst utility company I have EVER had to deal with. We have a property in Etown that is currently a rental since it hasn’t sold. They expect me to come into the office to transfer service …
Fast and accurate the people who work there are very friendly
It makes me furious that I dont get a choice as to my electric provider. I have a small 1,000 sf home and my bill is ALWAYS over $200. I have complained and I have ask for them to investigate. All I get is ” You dont have enough …
Nolin should just stick to water, the Electric bill normally runs anywhere from $250. – $340… on the other hand KU utilities ran me $80. – $120., if I could switch utilities I would in a heart beat.. the only thing that nolin might have is the pre-pay thing, but currently 16 bucks a day so 16×30=480.0 given that winter is here…
WORST Customer Service I have ever dealt with, and this is just trying to set up a new account! Claimed to do a “utility check” which was really a Credit Report Check (thanks for the lie) and then wanted a $350 deposit despite never having …
The worst! During power outages NONE of their emergency numbers are being answered or in service! I feel that’s their JOB, answer the phone in a crisis and post updates on your website, and social media to let us know what’s going on, what …
I appreciate the men and women out there restoring power back to the city of Etown. I just moved here from Virginia and this ice storm was a surprise to me as well. I can’t say enough how grateful I am for the people that actually do the …
We have been without power for 57 hours. Our power was already out for quite some time when others around us lost their power. Now theirs has been restored but we are still waiting. My neighbors power has also been out and he is on heart LVAD and requires recharging heart batteries.
I’m a disabled man that has his meals prepared elsewhere and I can’t see how my power go’s from 175 to almost 400 in 1 month. Can’t say it was because it was cold, iv used a fireplace for heat and the furnace is off. Hot water is a tankless …
My Mom lives in the Senior Citizens Apartments behind the Hospital. I take care of her bills. She is 85 1/2 years old and is in rehab at the Hospital and they are in quarantine due to the Virus going around so I can’t see her. She received …
We have been without power for 36 hours. If you look on the app it constantly reports “Your power has been restored” when it HAS NOT. I have called twice (yes, I was very polite) to reiterate that I am not the only one without power, our …
NOLIN RECC is basically a criminal organization that specializes in ripping people off and taking as much money as they can get there greasy paws on. I moved out of my apartment in radcliff to a house I had just bought. I called them to …
It was convenient not having a deposit for their prepay account but not so convenient when you are dumping hundreds of dollars into it every week just to get through the Winter. And the deposit for the monthly account was way too high, but …
I have been a Nolin customer for almost 3 years … I have asked for a extension on my bill 3 times in 2.5 years. Never missed a payment. Never had power turned off. Today I get my usual notification that my bill has posted I go check …
I can’t understand the average review rating. I have lived in Hardin County for 3 years on LG&E KU and 3 years on Nolin RECC. There is no question that power from Nolin RECC is more reliable, consumption is easier to monitor, and account …
We just moved here and haven’t had any issues so far. The employees were very friendly in person and helped us set up a prepaid account which was helpful to our moving situation as it required no deposit. I feel that some customers confuse …
Like to price gouge i live alone and work nights so usually nothing is on lights,tv ect. However my bills are at 300+ and my neighbors who have 3 refrigerators two deep freezers have a lower bill then i do KU is a way better company
Thank you. We had a black out in our area. It took them 20 minutes to fix it from start to getting our lights back on. Thanks for your fast service even in All this rain we are having today.. anyway you can fix All my clocks lmao 🤣 thank you again …
I am very disappointed with this company. My bill alway seems to vary despite the season. The last 2 bills were $600 and $400 the last. My new bill is almost $800 for the shortest month. Even then I don’t know what the bill is because I …
We just called last week to ask what do we do about tree that have overgrown onto powerlines and they came out that same week to mark everything which there was a lot and since yesterday have been cutting it all down and cleaning it up for us. They are quick to help you.