Warren County Water District is a vital part of the growing community, with a long history of providing high-quality water service and reliable wastewater service at affordable costs to customers throughout Warren County.
| Friday | 7:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
| Thursday | 7:30AM to 4:30PM |
523 US 31W Byp, Bowling Green, KY 42101
Very friendly to me!
worst customer service ever! they are all rude and unprofessional !!
Called today and spoke to Lisa . Very professional ‘I could not ask for better service
The lady I spoke to was very rude and not polite at all.
The operator was very pleasant and helpful.
Lauren made this an enjoyable experience.
100% unprofessional! The “customer service” is a joke! You have to call and call and call to get answers! And when you finally get to a real person and older women with an attitude answers!!
Great customer service
I’ve always had good customer service here, regardless of the nasty reviews. Been with them for over 8 years.
Not much can be said because they control your water pray they don’t charge you to much and if they do pray for low reconnection fees.
This company and staff give warren county a bad name. Unprofessional, disrespectful customer service at it finest.
A week late paying a $25 bill, so they decide to shut off service and charge $120 in reconnection fees. No notice, no nothing. Terrible service, but what can you do? Asswipes
Worst customer service I’ve ever dealt with, very unprofessional and they don’t know how to run a business and lie about fixing a issue! Would not recommend at all
Customer service reps are beyond rude. They aren’t going to help you because they know you need water so they know you’ll pay whatever they say you owe to keep it on.
The customer service is horrible, management is power tripping joke. Highly recommend using another company if it’s an option. The reviews on here speak for themselves. It’s a shame it’s a monopoly where I live.
Only got one star just to rate. The customer service is VERY UNPROFESSIONAL. Would not let me talk, kept cutting me off. Very rude tone of voice. Failed to explain my initial question/concern. Even insulted me with a comment about my personal finances. smh.
i was debating to do review for this but when i saw all negative posts i had to pitch one more in. WCWD management, you do have to employ some new costumer service .this one that has been calling us is not giving you any points….Kristina dear sent that letter and fee …
I have never had a good experience talking to anyone of this facility. No matter the reason for your call, they’re always rude. It’s unfortunate that there is no other options in town.
Friendly, professional and helpful. They have a number of regulations they have to deal with to put it all together, they explained what they needed and worked with me to get everything taken care of. Christina, specifically was very helpful.
Worst company in Kentucky. It’s honestly a shame.
Horrible customer service! Let’s just say I have never left a bad review for any company before and this one was so bad I felt the need to!
Called because my bill was double what it usually is…Closed at 2:30p on a Friday. Automated message “call us back during normal business hours Monday thru Friday 7:30a to 4:30p”.
If I could give them a 0-star rating I would. Snotty, unhelpful customer service (yes I was polite, she was NOT). Outrageous prices that are not meant to help the everyday person. And, bonus, the Board of Directors is appointed by the …
The lady on the phone rushed me and didn’t even hear me out when I asked about activating new service and I don’t know if she’s fit to work there because obviously there are enough complaints about her under these reviews. Ridiculous.
Terrible at hospitality. Was told I couldn’t have been given incorrect information because the lady I talked to “has been there for 5 years & knows what she’s doing.” Same lady that told me there weren’t any company trucks doing work by my house while I was looking at several. They take 0 accountability.
I don’t even want to give them one star. Worst customer service !!!! They are quick to tell you what they can’t do. I said, ok, I have a question, she snapped back, Ma’am, I told you I can’t tell you anything. I replied, I’m not asking …
Customer Service Reps. are nice enough, but that cannot be said for the management. They fail to listen, have no interest in the issues presented by a member/customer, and some of them seem to have been trained in a manner similar to the …
I recently had to tranfer service because I moved. There is no online or drive up service to do this only inside. Inside no one had a mask on and there was no sanitizer anywhere. Even WRECC let me change service online. It’s ridiculous that …
This should be a -5 however I will give a 1 for the easy access parking. As far as customer service goes awful, rude and completely lacking social skills. Not every person has dealt with your company or has lived in your city. Asking a …
They must have 1 deaf person answering the phone. The automated phone said I was the only person on hold yet, I’m still waiting on the phone. Ridiculous.
Absolute trash of customer service. The whole team should be let go and start over with new people.