Texas Family Medicine Center

Public health clinic, Village Medical

Founded by husband and wife Doctors Jason M.D. and Candice DeMattia M.D., we have been caring for families in Tomball and Houston since … See more

Read More
Connect

Texas Family Medicine Center Contact Details

Related Companies

Texas Family Medicine Center Reviews ( 250 )

  1. Went in for a pain in side sent me for extay told would have the answer in the afternoon so still have no answer call yesterday after got exray no one answered the phone

  2. They need to start over on their office staff or at least clean house. Very rude and unprofessional. I will never be a patient here.

  3. Staff is very unprofessional, office manager is a joke! The experience from staff to Physicians interaction ( 5 mins) was rushed and unprofessional. However, expected to be waiting for over an hour. Don’t recommend.

  4. I use to see Dr. Valdez when he was at Dr. Murillo’s office. I liked him a lot. But since Dr. Murillo retired (I’ve seen him for 37 yrs he delivered me) I’ve been trying to get in to see Dr. Valdez. Every time I call it goes straight to voicemail and I leave countless messages which no one ever returns.

  5. I cant believe nobody called me to let me know they got my test results back. I have been calling since Monday i cant get a hold on Gretel Salazar and asked 2 twice with different nurses to send me my medication and til today i have gotten anything yet. No calls, no reply to my email. This is unacceptable.

  6. Been seeing Dr Valdez since I was little .. I drive quite a ways just to go to his office because they are the only ones I trust. I also love his staff and PA’s they are all absolutely amazing.

  7. Dr. Kristy Heatly has been my physician for almost 10 years. She is very caring, takes her time to review your chart, and discusses the plan of care with you. The staff is amazing as well.

  8. Always a pleasure to be at my appointment and see Ms. Salazar. She listens to concerns and acknowledge them. Thank you for your care and for always answering my questions!

  9. Been coming here for past 2 years but within the last year I’m not sure what they have change internally but the service has gone way done. If you call they put you on hold 30 minutes as if they want you to hang up . They constantly mess up my prescriptions. I will be switching doctors very soon!!!!!!!

  10. My wife and I wanted to see one of the doctors but had trouble with scheduling because our phones were cut off. The receptionist told us we had some time to fix our problem. As we sat down and tried to figure it out, the two ladies behind the desk started laughing at us loudly and obnoxiously.

  11. I just want my prescription sent to my pharmacy so I can get back on it. It’s way to difficult to get it and me and my mother have been forced to live without it for over a week now. You guys r making it way to hard and I do not appreciate …

  12. Dr Valdez are really amazing Dr who actually care. I will be back if Dr Valdez comes back unless I find an equally reliable Dr elsewhere. Be prepared for people who don’t know how to do paperwork or work with insurance. Be prepared for …

  13. I have been trying to get a prescription refilled for over a week. They say they sent it to Kroger twice but Kroger has never received their fax. As this is for pain management I am very uncomfortable. Did someone else get my medicine? I can’t get an answer from their office.

  14. Disgusted, I can never get my prescription refilled, finally got ahold of the referrals dept., and they told they had to transfer me to the right people. But they didnt and they just sent me back to the menu and I had to start all over. But …

  15. first experience was not very good due to a female being very rude over the phone. I called back and spoke to a different person and she was very nice apologized for the way I was spoken to the first time. because of her I was willing to …

  16. I’ve been coming here for years. And until recently they never seem to help here. I always end up at the minute clinics because I can’t even see my doctor for days after. I’m sick when I get sick I don’t need a check up next week for that. …

  17. My husband is a patient of Dr Valdez he thinks he is a great doctor and he also likes his nurse Maria But he has been waiting for his blood pressure prescription to be called in and the new meds for his sugar for two days now they have gone …

  18. The dr was nice but the staff was extremely rude and unprofessional. They ignored me while my blood pressure was being taken, they were chit chatting about their sex lives instead of attending to patients. They also would not give me …

  19. Called in (4) times to set up an appoint. Put on hold for over 5 minutes on the first 2 times and hung up. Called a third time, they hung up on me. Called a 4th and final time, and the woman again tells me I’m going on hold. How …

  20. I have known Dr. Valdez since he first began practicing medicine. I have not ever known a physician that cares about his patients, his community and others so deeply. I feel extremely blessed to have a doctor that remembers things in my life/care that even I have forgotten! 😁 …

  21. Dr. Valdez is the best primary care provider I have ever met. He is knowledge, compassionate and clearly concerned with and focused on his patient’s wellbeing. His office stays busy, but for good reason.

  22. Dr. Valdez is great! He cares for his patients! If you read the negative comments be sure to read the responses. There will always be those people you can’t please no matter what you do. Also look at the number of reviews. Only a few people …

  23. Absolutely awful – AVOID AT ALL COSTS! If I could leave no stars I would. Incompetent front office staff that tell you different things 5 minutes apart and can’t be bothered to respond to phone calls or emails in any reasonable amount of …

  24. Love Dr. Valdez. We drive 30+ minutes to get there. What the best part is my whole family of 5 see him. The office staff is very friendly and helpful. Yes the office has hiccups but everyone does. Overall I wouldn’t trade Family Health Pro …

  25. I was going to Dr. Valdez for over 3 years. In the last year the customer care from the front end office staff has gone to hell. Rude and incompetent is how I would describe the front office staff. Some person whose name starts with “D” is …

  26. This is by far the worst staff I have encountered with the exception of the dr., she’s great. I went in a week prior for my daughters shots and so they schedule me for another appt. this week to only come to find out that she can’t get …

  27. LITERALLY THE RUDEST STAFF I HAVE EVER ENCOUNTERED!!! Dr. Valdez is a wonderful Doctor! His staff acts as if they don’t want to be there and you inconvenience them with any question or problem you may have. Booking an appointment is an …

  28. I have given this office multiple chances and opportunities to recover from mistakes they have made yet nothing has changed. My husband and I both chose to go to this MD due to them accepting both of our insurances, however it has been a …

  29. I have been a patient of Dr. Valdez for about 15 years. Anyways, I have been to other doctors in the area. Some of those doctors had personal problems affected them professionally and thankfully they addressed them, others I just didn’t …

  30. TERRIBLE treatment for a new patient. My appointment was scheduled for 1:20. I arrived at 12:50 assuming I would have paperwork to complete. They didn’t call me up for the paperwork until 1:25, then told me it would be another 10-15 minutes …

  31. The staff is very friendly and communicated well. They exceed everything beyond my needs and even checked up on me after my visit, the staff truly cares about their patients and from now on Dr.Valdez is my go to physician!

  32. I HAVE ABSOLUTELY HAD IT WITH THIS OFFICE!!! The doctors are fantastic, However the office staff is useless. I have been trying to get a prescription filled since last Monday, I can’t get a call back from anyone and they are not treating …

  33. Dr. Valdez is the BEST Primary Care Physician I have ever been a patient of. Friendly, well mannered, takes time visiting with me and answering my questions. I have never had any doubts of his credibility. A fine doctor!

  34. I normally feel it’s overdramatic to rate 1 star but I’ve never had this bad of service. I had a GI tract issue that cost me thousands from them. I found out from a doctor at a different hospital that it was due to mere dehydration. I had …

  35. Unbelievable..we were told medication for my daughter had already been called in to the pharmacy. After calling the pharmacy, a few days later, they informed us that the prescription had never been called in? …

  36. Have had multiple issues with communicating misinformation to me regarding my prescriptions. Went in for a physical and while there was asked about my medication and discussed changing my medication to another since I was due for a refill …

  37. If you want a doctor that truly cares about you and is willing to work with you on getting the treatment you need, then Dr. Valdez’s office is the place. I would give it 5 stars, but the staff can be hard to deal with and rude at times. …

  38. Terrible terrible office! Please take the reviews on this site seriously! They are correct it saying do not go to this office! The office manager in particular was disgusting. I drove 40 minutes to go to this office because I knew one of …

  39. I was very disappointed with my visit to village medical. I use to go to this location before it became Village Medical and the doctors there saved my life. They literally saved my life. The doctors found out I have a rare brain disease and …

  40. I have only been to this doctor one time so far, but he was very kind, attentive, and took my concerns seriously. Rather than just giving me the most obvious answer off the top of his head, he opted to test for a lot of different things to …

  41. I had a 1:00 pm appointment for labs. It is now 1:30pm. Labs no less. Still waiting. So much for the new Village Medical. I went to the window and asked. Still waiting. I arrived early. No one in waiting room when I arrived. Not good! …

  42. I love Dr Valdez and his office. My favorite it Sarah. So helpful and full of personality. Definitely what your looking for when you call in with a ill child. We have been long term patients for years and love the new staff. We drive in all the way from cypress to see there doctors and have yet to be disappointed. Keep up the good work!!

  43. I have not been treated by Dr. Valdez but my husband does and he has been his patient for years. Now I been going to Pro Clinic for the past year and a half and Dr. Sara is the one who I see, Best decision I made. All I can say is this Dr. is wonderful and great. Staff I had not encountered any issue with them. 🙂

  44. Dr. Valdez is by far the best Dr. I’ve ever seen. I’ve seen him for the last 8 years. In reading some of the reviews regarding the staff- yes there have been times that there was some rude behavior, however I sent an email and Dr. Valdez …

  45. My experience has been super negative! It’s most difficult to even talk to a person when calling the office and staff come across rude when you finally get to speak to someone. My first visit was with a PA that made me feel as though she …

  46. Called to make appointment and Lisa helped me. She was not helpful at all.
    I ask for a appointment with Dr Valdez and I was told he only saw patients virtual and the fist app. available was over a month later. I explained that I …

  47. I had a physical appointment with Dr Valdez’s office and it was very fast and effective. My appointment was with his PA (Physician Assistant) Gretel, she took the time to sit down with me and explain my lab results thoroughly. She had a …

  48. I have been sick for a week. Upper respiratory. I tried to get in to see Dr. Doyle. I was told I couldn’t come in because I was sick. What is a doctor supposed to be for. I could do a visual online visit. I needed to be checked for my lungs …

  49. If you need medications for mental health, I recommend seeing a psychiatrist not a medical physician. This office prescriptive control substance without a psychiatrist evaluation. See a psychiatrist for mental health. Mental health is important and real and this is not the office to seek mental illness advice.

  50. Very satisfied with Amy Weaver and office staff
    ….getting in touch with someone on the phone is horrible …never usually get a person to answer and may or not get messages returned

  51. Everything was wonderful they got me in took care of me listen to me made suggestions very polite and nice. And when I fell over in the street they still treated me nice thank you

  52. Today was the absolute worst experience I’ve ever had at a doctors office. There seems to be a huge lack of communication between the medical staff and doctors. The audacity to send me a message and ask for this review is mind boggling.

  53. I want to say that I love the care team and receptionists at my Village Medical, but ever since the take over the customer service has dropped significantly. I can no longer directly call my care provider directly and I honestly want to …

  54. I was explaining to Morgan that my friends and I argue over who is the best there.
    The receptionist knew my name when I walked in. That was nice.

  55. Very clean offices the NPR’s are nice and very through. I have been going to this practice for almost 7 years and will not change going to this practice

  56. I love this place the staff is so friendly and the doctors there are very nice they found some things my old doctor never found and I am very pleased I would highly recommend them especially if you’re a diabetic like me.

  57. It is always a pleasure going to see Dr Rosemary Trevino. She is the sweetest, considerate, amazing Dr I have ever had and the staff here is always so amazing to me.

  58. Was EXTREMELY happy with these practitioners and everything was great for over a year…. then I come in today (was just here in Feb) and they say…
    Oh sorry you are now self-pay. We no longer take your insurance plan. It’s $125 …

  59. Everyone was friendly, but it was way too long of a wait!! No one else was on the waiting room, and I waited for 20 minutes in the waiting room and another 30 minutes for the doctor. Way too long!

  60. I received excellent care and all my questions were answered .. they were willing to take care of everything at once and had the upmost patience with me and quality medical care !

  61. Excellent Provider. Amazing attention to detail each and every single time I am seen by Ms. Holly Thibodaux, N.P. in Tomball, TX! Also a great nursing staff onboard the 526 Graham Drive location as well!!! Thank Y’alll So Very Much!!!

  62. Had pleasant experience I walked in scheduled my appointment had my appointment the very next day did not have to wait a week for an appointment the staff was friendly my appointment was with Sarah very nice

  63. Very kind, down to earth ladies from reception to MA and NP. I felt heard and they worked very quickly to get me what I needed. I am very comfortable with this team so thank you

  64. Thank you for an exceptional visit. From the Ladies at front desk who were very professional & friendly to the Nurses & Doctors who were fabulous and listened
    & answered all questions. I thank you all

  65. Things seem to have gotten better since my last visit. I was seen in less than 10 minutes.
    One thing hasn’t changed which is answering of the phones. I was calling to let …

  66. Returning a phone call from Lulu ext. 3002, & cannot get to her because YOUR system wants YOUR associates LAST NAME?! WHAT????????? No one answering main line!????? You also shouldn’t have to beg for refills…..ALL refills must have a …

  67. Nikkia and Ceci are the best!!!! I don’t know who handles the referrals but it should not take weeks to be sent to the DRs and I shouldn’t have to call non stop and leave messages on the portal to have my referrals sent. Which by the way took weeks. Nikkia stepped up to help me with this situation and to get me the orders I needed.

  68. They keep on time for their appointments. They listen to what you say and work to help you with your issues. I’m very pleased with this office. Great team.

  69. I personally believe this office is run smoothly and professionally. I feel the relationship between me and my doctor is a good one. I would refer my friends and family to Village Medical.

  70. Dr. Heatley is awesome. She listened to what I had to say. And spoke in a manner that made me feel very comfortable. The staff is very nice. I would recommend Dr. Heatly to anyone.

  71. I absolutely love Rosemary. She is always positives and listens to how in feeling. She has helped me with many difficult situations. Love having her in my life.

  72. I have been a patient at Texas Family Medicine for years and have always been very satisfied. Village Medical’s billing department needs some help.
    Can’t get in touch or a call back. We have been billed for an injection that is covered by insurance. My insurance can’t get in touch with your billing department.

  73. My visit today went very smoothly, I was seen by a nurse practitioner who is always very thorough and caring. The staff is also professional and friendly. I am blessed to have this Dr office to go to.

  74. I have been coming to Village Medical when it was Family Health Pro and seen by Dr. Valdez. I absolutely loved him and was sad when I found out he was no longer in practice at Village Medical. With that said, I started seeing Dr. Doyle, …

  75. Such a pleasure to have such client friendly assistance working with my doctor, love my new drs who show concerns for my health and explains well, been a long time since I had a dr Who listens and responds well to my questions doesn’t …

  76. Due to online check in, admission was easy, simple, and quick. Prompt visit as there were no health complaints; I only needed a referral for a doctor that was referred by a specialist who apparently doesn’t do surgery (endocrinologist).

  77. A physician who underhanded slipped his card to me at his wives father’s practice before they parted in Tomball Texas many years ago is responsible for misdiagnosed situations!!!! Dr. Jason… does the name Rhonda ring a bell? You …

  78. I wasn’t able to get to my appointment today Trica and staff did reach out to help me get everything taken care of for refill needed plus my other concern were helped as well. Great service 👏 …

  79. Dr. Holly is the best Doctor I’ve ever had! During my visits when needed she explains things in a way I can understand and never tries to rush my out the door like other doctors I’ve had or seen in the past.the entire staff is great. I …

  80. Just had an appointment with Amy Weaver, NP. Great care and a great experience, she is very knowledgable and takes the time to discuss your condition and needs. Definately will continue to to use her as my medical provider !

  81. Nothing negative to say about any of the staff along the way. Trisha cares and genuinely wants what’s best. I am thankful that she is the one so involved in my treatment.

  82. PA Mogan was a very caring and compassionate towards my elderly mother in law. We waited about an hour to be seen so that wasn’t the best. Lady who showed us to our room was pretty moody and said they were slammed. A lil attitude at first but got a little better

  83. I will admit that upon arriving 15 minutes prior to my appointment at 9:30, I was a little irritated that it took until 10:35 to see Morgan. She apologized and explained that they were under staffed. This probably should be mentioned at check-in. Otherwise I am very happy with Morgan and the nurse who saw me.

  84. Great Staff. Great Facility. I booked an appointment with less than a 24 hour turnaround. Amy Weaver NP was very attentive and professional. Highly recommend them.

  85. Feel fortunate to have Dr Kristy Heatly as my GP. Professional and thorough, she always takes time to listen and then evaluate. I truly appreciate that she’s my doctor!

  86. I love Dr. Candace! She is so sweet and cares so much, I always enjoy my appointments with her and never feel rushed. She is very knowledgeable and has a wonderful bedside manner.

  87. Dr. Candace answered all my questions , said she’d do research on a drug I asked about and got me the referral I needed. She treats you like a real person and is respectful. She comes up with some very good, common sense solutions. I like that.

  88. Every one there was nice, caring and I’m happy that I’ve started a new friendship with Dr. Heatley and her staff. I recommended one of my friends to make an appointment with her. I believe it’s where I should be. Thank you Village Medical!

  89. I started going to this office back when Dr Murillo was my PCP. When he retired, I stayed continuing to see Holly and it became Texas Family Medicine. Then Holly left. At that time there were a few problems from office communication to …

  90. The office staff/Dr. Preslar has been nothing but nice. However, today I had quite the experience. I had a phone call scheduled with my doctor at 1:30 PM. I filled out the online forms prior to the app. Why they require this information …

  91. They were the first professionals in medicine who were interested in helping me regain my health. Many thanks to Holly Presler for her interest in helping me and to her Assistant Jackie for her kindness and human relationships. Thank you very much again!!

  92. I’m giving them 3 stars bc of the money! I have been going here for years and I paid 80 to see my doctor now I’m paying 115! It’s ridiculous what they charge for a brief conversation with the Dr to get my refill. The worst part was they …

  93. I had an was the nurse was appointment with NP Sarah Johnson. She was excellent. Extremely patient as was my nurse Holly. Both was very knowledgeable. I wasn’t rushed I was treated as a person that mattered. I’ll be back.

  94. Mom has complete annual in June all was fine was told I was given enough prescriptions and refills for a year. Recently Express Scripts said needed to see Doctor for the refill. Appointment at 7:30. Arrive 7:05 and have to fill out medical …

  95. My appointment was scheduled at 9:30 and I was able to the nurse practitioner within 10 minutes. Tricia is my NP and she always a pleasure to work with. She is knowledgeable, and incredibly kind in every way.

  96. Dr . Holly was very attentive and thorough and personable. Crystal in the lab drew my blood samples without any discomfort. Outstanding appointment today (12-2-22)!

  97. The check in lady is fantastic. Friendly, patient, & kind. She decorated the Grinch tree & it’s the best.
    Amy Weaver is thorough & detailed. Really listens. Because of her perseverance I …

  98. Update: Been with this place for many years. Love Amy Weaver! She is so down to earth! My issues are always complicated and she never makes me feel weird about it. Same with Dr. Jason and Candice DeMattia. And the staff are awesome!! They have kept me alive and going.

  99. I’ve been coming in for a very long time, each month for my refills. Holly Thibodeaux is always super helpful and always takes time to talk with me, no matter how many questions I may have. Now I have to come in every 28days instead of 30 …

  100. Best Primary Care ever!!!! Just Love all of the staff ❤️ they are so caring and friendly! Would definitely recommend going to see them for all your primary care needs. Thanks Morgan, Rosemary, Dr Candice, Dr Jason, Amy, Holly and Trisha …

  101. Dr. Doyle is wonderful and my dad really likes him. However, the office staff schedule follow-up appointments WITHOUT checking to see if it’s convenient; they expect you to live with it. Friday afternoon appointments are always rushed which …

  102. The experience was mixed. The receptionists were helpful, and the doctor was only slightly behind schedule. My biggest complaint is the reliance on third party vendors to convey information. Directly sending me information to my email account is more personable and access to the third-party vendor is not working on my computer.

  103. Dr. Doyle is amazing. He has been very thorough in every aspect of my medical treatments and if I have any questions is very quick to answer or call me back. The entire staff is very welcoming and helpful. Great place for the whole family.

  104. Phlebotomist lady is very good. The office staff are very professional and courteous. I’m crazy about the manner in which Dr Doyle tends to my needs. He’s thorough, courteous, caring and personable. I’m very well pleased with it all.

  105. Dr.Timothy Doyle,D.O,PhD is my doctor & I’ve never had a Dr. take the time to really explain in very plain detail, things to me concerning my health. He make me feel like I’m the only person in the world & he really is focused on my well being. I really appreciate him & would recommend him to every one.

  106. Village Medical never fails to give me excellent service. From the administrative team to all of the different care providers I have seen there, they have been very attentive to my medical needs. I won’t go anywhere else! I saw Sarah Johnson today and she was awesome! Keep up the great work!!

Leave a review

Your email address will not be published. Required fields are marked *