(Translated by Google) I have not received the receipt at my house for 4 months, because I subscribed, to pay it online, only the first time I could do it online the second time I tried I could not, because it says that the account number …
(Translated by Google) They don’t solve anything and all the employees with a terrible service, gentlemen, we pay. We don’t ask for anything as a gift… …
THIS COMPANY IS TERRIBLE I DROP OFF MY PAYMENT AT THERE NIGHT BOX AND THEY STILL CAME OUT AND TURNED OFF MY WATER CLAMMING THAT THEY NEVER GOT THE PAYMENT WITH VIDEO PROOF THAT I WENT TO DROP OFF MY PAYMENT………I WISH I COULD CHANGE COMPANYS!!!!!!!!!
Worst customer service, very unprofessional, unorganized and do not have any type of respect. Only because we do not have any other options for vendors.
Worst people…how they treated the people that were involved in the hurricane!! They were still charging them for services even though they weren’t in their homes…and customer service..they are the worst!!
Because this is the only one that service this area they take advantage of people I was made to pay bill from tenant that moved out and just because I signed my lease on the 22 BUT we did not move in till the 26 because there was no water …
These people are some are outrageous with there prices customer service is horrible for all those that have problems with them they have a meeting with the board of directors in the 1st and third Thursday of ever month. Hope this help.
This place needs to be put out of Bussiness for ripping off thier community I say we start protesting the water is not fit to drink turn them in to the health department
Omg worst worst customer service !!!! I would tell you the whole story but it will take me forever to explain how rude everybody is there (nasty nasty people ) they don’t know how to talk to customers! Avoid going there !!! …
Very very poor customer service….. Am so grateful for the online process cuz if I had to deal with them fools in the office it would’ve been alot of calls to corporate……
I’m a lawyer and I will have petition stared for the community this water company has been taking advantage of people for years . Please like this comment I will provide a link to sign a petition and get something started . …
Competition. None here, no other choice. They finally got online billing but want to charge for the service. They can continue to send me bills via USPS until they provide no cost bill payment online.
is ridiculous that i cant even make a payment is no like i want to take anything i wan to make a payment. Monopolization this companies can do what ever they want to do with a customer.
One of the worst companies I have ever had to deal with. Prices are ridiculous, they have a fee for everything, and charge a late fee if you short by $2.00. Just throw the whole company away
Is a huge rip off, monopoly, poor service, we cant do anything about. The city water is around $30 a month. Here its $80 a month. I got charged for useage even when the water had not been running. There has to be options!
They are the worst company, they forced me to make payment in person when online clearly gives a confirmation with credit/ debit. They steal and clearly have no customer service. Will be reporting them to BBB. They have to have some type of regulations for them.
This place definitely need to disappear!!!!Customer service is terrible, they take your hard earn money. Also they don’t have a heart to help you out on giving you an extension to pay your bill.
Terrible all the way around.Word of advice.We started paying by money order because they would hold check forever and charge late fees.Been living here 25 years and paying $50+ monthly.They put a new meter in 3 months ago and bill dropped $20. Wish I could have all that $ back. Beware.You have no choice here.
They manage the property behind Kellwood Drive in the Woodland Oaks subdivision. The HOA is AVR and they say say it’s a Sunbelt issue and vice versa either way a dump site is allowed near their plant . Has been this way for over 4 years and nothing has been done despite every neighbors efforts.
Service isn’t their strong suit at all. Even a utility company is apart of the service industry. Answering questions and providing information shouldn’t be a hassle.
This company HORRIBLE . A bunch of thieves . And the worse part you can’t use another water company . They know too. I’ve had discussions with them about my bill and they have told me that I don’t have to use them . But that’s not true they …
RIGHT TILL THE BITTER END THEY GOT ME FOR MY MONEY WORSE COMPANY EVER I’ve not use the water at all because I was moving out only to fine that the charge me a high usage fee its just crazy that you dont have choice on another company. Glad …
This is the WORSE utility company! My payment was mailed in and was received late, and the water company cut my water off. This company has no compassion, and they are not customer service friendly! It’s to bad that we have no option to go …
Collecting rain water in jars during a Texas drought would be 100x more delightful than having Sunbelt as a water company. Forced to have this water company for over 20 years and it’s a hassle everytime. Always getting late notices even …
They hung a disconnect notice on my door 48 hours after my bill was due, for the water to be disconnected the next day. And then they charged me an extra $15 for their trouble of coming out to hang the door tag. It was an oversight on my …
Bill due on Feb 3. On the way to work at 6am on Feb 3, I take payment to the dropbox. Tues Feb 7, a door tag was placed on my door for a delinquent payment of $24.99. I call to ask why. Response: drop box is open once a day at 8am. …
I can’t believe it. They charged the same amount every month how can that be possible and if u want to pay online they charge a fee of 4 dollars that’s a rip off. Paying a lot for the water and then paying more to pay online somebody needs …
This by far is the WORSE utility company I have ever dealt with. There is absolutely nothing positive to say about this company. After paying a $300 deposit, they still refused to turn on my services due to an outstanding bill with the …
so far, have no complains if anything they are nice. my bill was high last month and they wrote me a card saying that i might have a leak… i didnt we just used a lot of water that month, but they brought it to my attention because the water usage was not the same as usually. Thank you!
I agree with these customers. Worst company ever! Customer Service is beyond Rude and Disrespectful. Having repairs on the Company’s behalf is a joke!! A month to have a meter box replaced! My H.O.A. is going to give me a violation, not to mention it’s a safety hazard. And yes, this is the ONLY company we can use.
Horrible people who overcharge and will not even try to hear your dispute. I paid my water bill ever month without fail then one month there was a leak in the street from the main. The month after I get a 275.00 bill. when I call they said …
Definitely a negative star , They over charge to disconnect , to connect, and they also overcharge the late fee , I paid over 300.00 to reconnect my service that I was late for 23.00 freaking ridiculous . I hate them.
Sunbelt Fresh Water Supply hasn’t answer the phone or returned an email since December 22. Their website was updated today with simply “Our office will be closed until further notice.” with no timeframe to return. …
They need new business hours to open on Saturdays or stay open late evenings… How can I pay my bill when I work 6 to 4 and can’t make it on time, late fee added when there’s no autopay and you HAVE TO PAY AT FACILITY 🙄… …
I went to Sunbelt water to talk about a high water bill 980.00 to be exact. After the meeting we worked everything out. Awesome people in the board meeting. Thanks to all.
All customers need to make a effort and report them to BBB so issues can be resolved if everyone makes a effort. We can accomplish that this Business Water company be held accountable and our voice will be the voice for many. Instead of …
Have had this company for quite some time now, and after reading all the comments before mine, I can’t help but agree more. It seems that you have to be rude in order to work there. They are very unprofessional, no people skills, always …
Worst Customer service especially the Manger Dorothy, if you need to hold on every call then you need more employees! Since I started services with this utility company I have had nothing but problems! Not worth my deposit of $300!! They …
If I can give half a star I would. There has to be a better water company that puts the customer’s needs first. This is ridiculous. Every bad review is 100% legit. I hate this is the only water company in my area. 👎🏾 …
If I could leave 0 stars I would of picked that.. this is the worst company ever the women who work there are extremely rude and they do not have any type of customer service training apparently. They do not call you if you missed a payment …
This is one of the worst water companies ever. They have poor customer service and on top of that, they have the nerves to charge you absurd late fees and their facilities purposely caters to a poor income area full of non-english speakers …
Horrible service. Lousy employees. Charge late fees for their terrible payment methods and have the audacity to lie to my face and tell me that they can’t help me.
Bad company overall they overcharge people in general especially with the late fees. And I also worked for them and it wasant a good experience either. Not a good water company to have as a customer, and not a good company to work for.
If I could give it 0 stars I would!!! Charged me for water service and threatened to my service 4 months after I cut the water off. Horrible customer service!!! $600 dollar water bill
This should be all over the news! Where you at Isiah Carey?!?!
This water company clearly needs new personnel and new EVERYTHING!!! I understand it’s the only water company to choose from, but they will charge you …
Horrible Customer Service! I called with concerns about how to protect my water pipes and was told I have to go online to find out or listen to the news. This will be my first time experiencing this kind of cold and I have absolutely no …
(Translated by Google) I have not received the receipt at my house for 4 months, because I subscribed, to pay it online, only the first time I could do it online the second time I tried I could not, because it says that the account number …
(Translated by Google) They don’t solve anything and all the employees with a terrible service, gentlemen, we pay. We don’t ask for anything as a gift… …
Exactly what all the others reviews say. They are some crooks and a horrible water company.
Poor service!!!!
Trash people and service
Very bad service
Terrible customer service
Horrible. .way too expensive. .
SMH they are ready to nickle and dime you be aware …..
Prices are ridiculous!!! Customer Service is unprofessional!!!
Worst customer service ever so rude and never helpful
Bad business hours. Bad communications, but no other choice…
What you would expect from a company with a monopoly on a service.
Horrible customer service.
worst service and have no compassion for people at all
very rude and not helpful at all
horrible customer service. especially the manager Mary Jane
The lady on drive through worst customer service !
Over charges on water 🌊.
The water taste bad 👎. …
I hate that this company does not have online payment options.
Put a disconnect notice at 4:30 on a Friday when they close at 4:30. It is wrong!
The biggest scam artist of them all
Horrible
This the WORST customer experience EVER, this is a monopoly! I hate it so much
You guys are a Monopoly! You manipulate ,force us to pay out rages prices and if there was a way I could report you to the government I would
Had a billing error and didn’t notify their customers. Refused to credit back an amount that was their fault.
THIS COMPANY IS TERRIBLE I DROP OFF MY PAYMENT AT THERE NIGHT BOX AND THEY STILL CAME OUT AND TURNED OFF MY WATER CLAMMING THAT THEY NEVER GOT THE PAYMENT WITH VIDEO PROOF THAT I WENT TO DROP OFF MY PAYMENT………I WISH I COULD CHANGE COMPANYS!!!!!!!!!
Absolute worst customer service. The phone representatives for this company are the rudest people I have ever had to speak to.
The WORST !!!
WHO R THESE PEOPLE IN CHARGE & WHO OWNS THIS COMPANY?
THIS IS A SUPPOSEDLY A PUBLIC UTILITY COMPANY, HOW COME THEY DON’T ISSUE CREDITS …
Worst customer service, very unprofessional, unorganized and do not have any type of respect. Only because we do not have any other options for vendors.
horrible service do not care about your customers or that the lines are busted . noone has no came out
those ladies have horrible customer service!! If they hate working there that its reflecting they’re attitude,they should find another job!
worst customer service. No one will answer your call or get back to you within a timely manner
Garbage, paid 65$ water bill got charged 200 over and if I don’t pay it they are going to disconnect my meter.. POS company
Worst people…how they treated the people that were involved in the hurricane!! They were still charging them for services even though they weren’t in their homes…and customer service..they are the worst!!
Because this is the only one that service this area they take advantage of people I was made to pay bill from tenant that moved out and just because I signed my lease on the 22 BUT we did not move in till the 26 because there was no water …
1 star is way too generous.
These people are some are outrageous with there prices customer service is horrible for all those that have problems with them they have a meeting with the board of directors in the 1st and third Thursday of ever month. Hope this help.
This place needs to be put out of Bussiness for ripping off thier community I say we start protesting the water is not fit to drink turn them in to the health department
Omg worst worst customer service !!!! I would tell you the whole story but it will take me forever to explain how rude everybody is there (nasty nasty people ) they don’t know how to talk to customers! Avoid going there !!! …
Very very poor customer service….. Am so grateful for the online process cuz if I had to deal with them fools in the office it would’ve been alot of calls to corporate……
Worst customer service don’t know why we bother calling. They charge you for their mistakes rather then admit they ever did anything wrong.
I’m a lawyer and I will have petition stared for the community this water company has been taking advantage of people for years . Please like this comment I will provide a link to sign a petition and get something started . …
This company is terrible! They have the Worst customer service, prices, and water service. I would like to report them to the news.
They are the worst company in Houston. Ever. Do something!!!
Competition. None here, no other choice. They finally got online billing but want to charge for the service. They can continue to send me bills via USPS until they provide no cost bill payment online.
is ridiculous that i cant even make a payment is no like i want to take anything i wan to make a payment. Monopolization this companies can do what ever they want to do with a customer.
One of the worst companies I have ever had to deal with. Prices are ridiculous, they have a fee for everything, and charge a late fee if you short by $2.00. Just throw the whole company away
Service is horrible. If you have a septic system expect to pay more than $700+ just to connect your water service.
Is a huge rip off, monopoly, poor service, we cant do anything about. The city water is around $30 a month. Here its $80 a month. I got charged for useage even when the water had not been running. There has to be options!
They are the worst company, they forced me to make payment in person when online clearly gives a confirmation with credit/ debit. They steal and clearly have no customer service. Will be reporting them to BBB. They have to have some type of regulations for them.
This place definitely need to disappear!!!!Customer service is terrible, they take your hard earn money. Also they don’t have a heart to help you out on giving you an extension to pay your bill.
Terrible all the way around.Word of advice.We started paying by money order because they would hold check forever and charge late fees.Been living here 25 years and paying $50+ monthly.They put a new meter in 3 months ago and bill dropped $20. Wish I could have all that $ back. Beware.You have no choice here.
They manage the property behind Kellwood Drive in the Woodland Oaks subdivision. The HOA is AVR and they say say it’s a Sunbelt issue and vice versa either way a dump site is allowed near their plant . Has been this way for over 4 years and nothing has been done despite every neighbors efforts.
Service isn’t their strong suit at all. Even a utility company is apart of the service industry. Answering questions and providing information shouldn’t be a hassle.
This company HORRIBLE . A bunch of thieves . And the worse part you can’t use another water company . They know too. I’ve had discussions with them about my bill and they have told me that I don’t have to use them . But that’s not true they …
RIGHT TILL THE BITTER END THEY GOT ME FOR MY MONEY WORSE COMPANY EVER I’ve not use the water at all because I was moving out only to fine that the charge me a high usage fee its just crazy that you dont have choice on another company. Glad …
This is the WORSE utility company! My payment was mailed in and was received late, and the water company cut my water off. This company has no compassion, and they are not customer service friendly! It’s to bad that we have no option to go …
Collecting rain water in jars during a Texas drought would be 100x more delightful than having Sunbelt as a water company. Forced to have this water company for over 20 years and it’s a hassle everytime. Always getting late notices even …
They hung a disconnect notice on my door 48 hours after my bill was due, for the water to be disconnected the next day. And then they charged me an extra $15 for their trouble of coming out to hang the door tag. It was an oversight on my …
Bill due on Feb 3. On the way to work at 6am on Feb 3, I take payment to the dropbox. Tues Feb 7, a door tag was placed on my door for a delinquent payment of $24.99. I call to ask why. Response: drop box is open once a day at 8am. …
I can’t believe it. They charged the same amount every month how can that be possible and if u want to pay online they charge a fee of 4 dollars that’s a rip off. Paying a lot for the water and then paying more to pay online somebody needs …
This by far is the WORSE utility company I have ever dealt with. There is absolutely nothing positive to say about this company. After paying a $300 deposit, they still refused to turn on my services due to an outstanding bill with the …
so far, have no complains if anything they are nice. my bill was high last month and they wrote me a card saying that i might have a leak… i didnt we just used a lot of water that month, but they brought it to my attention because the water usage was not the same as usually. Thank you!
I agree with these customers. Worst company ever! Customer Service is beyond Rude and Disrespectful. Having repairs on the Company’s behalf is a joke!! A month to have a meter box replaced! My H.O.A. is going to give me a violation, not to mention it’s a safety hazard. And yes, this is the ONLY company we can use.
Horrible people who overcharge and will not even try to hear your dispute. I paid my water bill ever month without fail then one month there was a leak in the street from the main. The month after I get a 275.00 bill. when I call they said …
Definitely a negative star , They over charge to disconnect , to connect, and they also overcharge the late fee , I paid over 300.00 to reconnect my service that I was late for 23.00 freaking ridiculous . I hate them.
Sunbelt Fresh Water Supply hasn’t answer the phone or returned an email since December 22. Their website was updated today with simply “Our office will be closed until further notice.” with no timeframe to return. …
They need new business hours to open on Saturdays or stay open late evenings… How can I pay my bill when I work 6 to 4 and can’t make it on time, late fee added when there’s no autopay and you HAVE TO PAY AT FACILITY 🙄… …
I went to Sunbelt water to talk about a high water bill 980.00 to be exact. After the meeting we worked everything out. Awesome people in the board meeting. Thanks to all.
All customers need to make a effort and report them to BBB so issues can be resolved if everyone makes a effort. We can accomplish that this Business Water company be held accountable and our voice will be the voice for many. Instead of …
Have had this company for quite some time now, and after reading all the comments before mine, I can’t help but agree more. It seems that you have to be rude in order to work there. They are very unprofessional, no people skills, always …
Worst Customer service especially the Manger Dorothy, if you need to hold on every call then you need more employees! Since I started services with this utility company I have had nothing but problems! Not worth my deposit of $300!! They …
If I can give half a star I would. There has to be a better water company that puts the customer’s needs first. This is ridiculous. Every bad review is 100% legit. I hate this is the only water company in my area. 👎🏾 …
Thanks so much to Timothy for being patient and kind with us while we catch up to what’s going on. Very nice gentleman. Thanks for helping us out.
If I could leave 0 stars I would of picked that.. this is the worst company ever the women who work there are extremely rude and they do not have any type of customer service training apparently. They do not call you if you missed a payment …
This is one of the worst water companies ever. They have poor customer service and on top of that, they have the nerves to charge you absurd late fees and their facilities purposely caters to a poor income area full of non-english speakers …
Horrible service. Lousy employees. Charge late fees for their terrible payment methods and have the audacity to lie to my face and tell me that they can’t help me.
Bad company overall they overcharge people in general especially with the late fees. And I also worked for them and it wasant a good experience either. Not a good water company to have as a customer, and not a good company to work for.
If I could give it 0 stars I would!!! Charged me for water service and threatened to my service 4 months after I cut the water off. Horrible customer service!!! $600 dollar water bill
This should be all over the news! Where you at Isiah Carey?!?!
This water company clearly needs new personnel and new EVERYTHING!!! I understand it’s the only water company to choose from, but they will charge you …
Horrible Customer Service! I called with concerns about how to protect my water pipes and was told I have to go online to find out or listen to the news. This will be my first time experiencing this kind of cold and I have absolutely no …