(Translated by Google) Very kind, they answer quickly, they have always helped me with my doubts and they always give me very good options to improve my Internet service, Ms. Maria Guerrero is very kind and precise, thank you. …
Been with Skynet for almost three years now and when I tell you that service is amazing, it is an understatement! Kayhan and his partner are two of the best Techs. Actually everyone I’ve come in contact with has been nothing less than …
Fahad and his team are always ready to go the extra mile to ensure things are running smoothly.
I have been a loyal customer for years and he has always helped with any problems.
why have a phone if you’re not even going to pick up the phone? Especially at the time you’re not even closed at. like y’all need to change your closing time because it ain’t right .
They advertise as internet service unaffected by weather, then shut it down, just because of the forecast of bad weather!
I wish I could post a review with no star!
Great service, and work with you on everything and their service works great on xbox live no lagging just stright playing time for me lol, I’m loving it
Worse internet I’ve ever had to deal with everyone is brain dead in there so called “tech department”. I have constant issues they never get resolved, but on there end everything is fine. Don’t waste your time or money. You’re better off having no internet. Pathetic service
I am very thankful for having Skynet our house was affected by Harvey they quickly came to reconect the Wi-Fi Alex was a great technician
-Torres David & Terry
I’ve been with them for several years now, and have had really great customer service, and have only dealt with really nice people. The internet works, and I play video games online with it daily.
Everyone of their technicians has been knowledgeable, courteous, and very friendly. It’s a smaller company but I feel like they do their best to provide a solid service.
Horrible!! I’m so frustrated with these people it’s unreal. I’ve called multiple times, left multiple voicemails for a technician to come out and see what wrongs with our internet since it’s not working and no one has called back and …
Slow to the point of being unusable most of the time even though we’re paying $145 a month. Constant billing problems. At least 2-5 days a month with no service. No credit for days with no service. Rural internet access is a serious problem in the USA. This is not the answer.
They shutdown service before the storm and did not alert anyone when it was “back up” and refuse to credit you properly for not providing service. Horrible company and even worse customer service. If you have an option STAY AWAY AND DO …
Having to give this review from my phone since my internet is out, which 75% of the time its out always having problems. Only redeemable thing is their customer representatives which i give 5 stars to, the actual service of providing internet however is a completely different subject.
I love Skynet they always come out fast when you need help they’re very technically savvy the service has always work good for me I’ve been a customer for about 12 years now I couldn’t be happier and their technicians are always friendly …
Call the support line and you will get a message that states we will not be servicing any clients. The service line will be open regular hours. Push one to talk to a support rep, no one answers and the mailbox is full. That is the same thing as saying we don’t care about the people that pay our salaries.
I would leave a zero if I could. Honestly their internet has been shoddy at best. They have been the only game in town for the longest and they know it, but once either Jackson electric or at&t get into our area, we will be switching. …
I’ve had this service for a couple of years now and so far so good. Recently they updated the equipment, and Fahad helped me with questions I had, great service. I absolutely recommend skynet. *Aide*
I always get good service with SkyNet. When I have an issue they always come through and get me going again. I will always use SkyNet for my internet.
Thank you
We have used Skynet as our internet provider for a couple of years and when we’ve had problems they went above and beyond to make things right. We’re very happy with our Skynet service!
Never heard of an internet service shutting down because of weather. I need this service to work remote so I can stay out of the bad weather. Now all they have done is ensure my unsafe commute to work. I will be looking for a new internet provider. I had to give 1 star but I really mean 0!
Worst internet company I have ever dealt with. All they do is lie to you about why there service is out. And when they have problems you have to call about a 1000 times before you can talk to anyone. There just horrible, your a fool if you use them.
Internet service is a joke! It always buffers, towers are always down. It’s a headache. Not good internet whatsoever. It maybe works 4 days out of the week and only for streaming tv. Nothing else. I’ve called and left voicemails no one …
Skynet has gone above and beyond to get an internet signal to me in Van Vleck. From the very first phone call to the extremely awesome Installer Omar. Request Omar, he’s explained all the fine print and is a straight shooter.
They bragged about how they were the only internet company that was working during hurricane Ike. But we get a possible cat 2 hurricane (Harvey) and they immediatley shut it down before the rain even hits, when people need internet the …
I agree with other customers. I don’t have any other option, but the last 6 months the services has decreased significantly. It does not work in early mornings or late evenings. It is glitchy throughout the day. I was going to call, but …
This internet sucks, im getting 0.6 speed. the download is 20kb/sec. unlimited but sucks. this internet is as slow as dialup or slower. some ppl pay $12 for dailup, where paying $95/month. What suck is this is the best internet we can get …
How can news crews and emergency responders use Skynet during Hurricane Ike when they turn their service off because of Hurricane Harvey? What sense does that make? This may be the last straw, it’s tough enough to pay an insane amount of money per month for the speed I’m getting and now they shut down service during a hurricane?
Very knowledgeable and patient. I am 76 years old and not very good at this new technology. Maria was very helpful and willing to help.Thank you for calling me with the solutions and walking me through them. Have a wonderful week.
Sorry for the late response. Service in the year 2049 is spotty when emailing to the past. I understand that in your time I haven’t signed up for your services yet . That doesn’t happen until 2048. I have one more request. The machines …
I live in a rural area and cannot get cable internet or even DSL. My only options are dial-up, satellite, and Skynet. I’ve done all three over the years and only Skynet is even marginally acceptable. …
This internet takes me back to the days of dial up it’s seriously that bad. I was paying for the premium package which is advertised as 5mbps. I could hardly ever get close to 2mbps. A lot of times I was getting less than 1mbps! If you call …
Customer Service has always been excellent. I have been out of service only a few times in the last ten years. In my research job, I have always had success in completing my interviews.
Being a Bar X community member and a law enforcement officer, I am proud to say that Skynet has always been there for my Internet services. I would highly recommend skynet to all my friends.
As most of texas knows internet is a big thing especially during a hurricane. Skynet did let its customers know they were powering down prior to the storm and they did let them know when the system was up and explained that they were still …
Horrible services. Internet can’t stay stable for more than 2 minutes. We called them a couple days after they installed it and they came the next day. They said it was the router, so we took it back to bestbuy and got a different one. …
Skynet has the best service in my area! Bryan H. has amazing customer service. Anytime I have problems I contact him and he walks me through. I have had several internet companies but by far Skynet is the best!
Recent Harvey storm really put me in a bind with bill paying and finding family. These people at Skynet, seemed to me, to go out of the way to get me connected and fast!!!! Thanks Justin, your not just a tech to me… but a friend. Skynet… Best brand going in connectivity!!!!! Yea baby!
I called this morning to upgrade our package. I received a call back from Fahad very promptly. He explained the options and processed my request. Fahad was very courteous, prompt and professional.
If I could give Skynet a zero, I would. The achingly slow internet speed of 1 megabyte per second costs our family $50 a month, this is even after upgrading to their “faster” package. The amount of times we have lost internet due to a poor …
The employees have fulfilled the promises they made to me. All have shown courtesy throughout each encounter. As to date, all my concerns and repairs have been satisfactorily addressed.
Gus was very knowledgable and professional when installing my service. He took the time to explain how the service works and answered all my questions. A week into our new service and my family is very pleased with the speed of the Internet for streaming.
Potential customer. Was told we are just a few miles from the tower. Then had a tech come out and we live on 2 acres .. No trees.. Told we will have to pay them to put a tower on our property to get services cause trees are in the way of …
I called Skynet for technical support on 10-21-2020. Mr. Kayhan Warsi was very patient with me and explained my issue in terms that I could understand.. He resolved my issue in a timely manner.
They must really must not need new customers. Was told two days ago I need a expensive tower of course. Still have not received a call to schedule setup. I have found a cheaper and better alternative. Everyone do your homework before settling.
Skynet offered us very good service during Hurricane Harvey“Our tech Alex Jaimes was very polite and had us and running in no time“Thank you Skynet and I give you 5 stars“My husband Will Goss asked that l include his opinion as the same. …
I have had Skynet for about a year now and this morning I received a robocall explaining that to minimize the chance of any damage to their equipment they would be shutting down power to all their towers and to please unplug any of their …
I’ve been with Skynet for quite awhile. While the speeds are not even close to what my daughters get with DSL It works for me. I live outside of town past the range of dsl or cable. I’m able to stream one movie and play my game on ps3 at the sametime.
We’ve had Skynet since 2012 and while sometimes the internet would goof up, Skynet would always fix the issues. They have great customer service and always quick with the solutions.
If I could give negative stars, I would. Had their crap internet installed, and have had problems with it ever since. Technician tells us he can get us better internet, but we have to go rent a man basket for them to be able to install in …
Absolutely amazing service. Our internet went down and we had a major event that we have to have internet service. No technician was close enough to come out and take a look. A technician calls me and walks me through everything and were back in business. Thank you so much Skynet for helping us out in such short notice.
Unbelievable bad customer service. They won’t reply to emails, they turned off our Internet for six days during Hurricane Harvey, yet still charge you the full amount. They should have taken six days of the service THEY turned off, off of …
Mr. J arrived around 9:40 and within 15 minutes he had me up and running. Up until the storm the service has worked well and no complaints at all. Thank J for me, because he explained everything to me and was very patient because I am not computer literate as all.
I’ve had Skynet for a few years now and I’m satisfied with the service they provide. After Hurricane Harvey, I had to call them to send a technician out and in no time I had my internet back. Jay was very helpful and professional and even answered a few tech questions I had. Thanks!
Gus came out today to address some speed issues. He diagnosed the problem efficiently and changed my radio. This immediately improved speeds. However, when I plugged into my network I had the same problem. I didn’t expect him to …
I really appreciate the quick response and help I received from Skynet. I sent an email with questions and got a call back in less than an hour. Great customer service! Very knowledgeable about the type of plan I would need.
Maria did an amazing job walking me through a router reset! She was patient and knowledgeable as she thoughtfully explained what I should do next! Kudos to you!
My family and I had Skynet as our internet provider for years and rarely ever had to call for any sort of issue. Recently, service was in and out and I made a call simply to inquire if this was an isolated issue or perhaps an outage …
Never use this service it can’t withstand a single Xbox without crashing and I pay 72 dollars a month. Waste of money I wish I could change it but no other service reaches my area. If you’re a gamer DO NOT ORDER THIS SERVICE PROVIDER YOU WILL HATE YOUR LIFE.
Received a robo call on 8-25-17 stating that Skynet was shutting down the service because of Hurricane Harvey. It is now Tuesday, 8-30-17 & still no service. No one will answer the phone, customer service line or tech line. We need an update on when our service will be restored!!
I was a potential customer that lives in brookshire, Texas. We got a flyer in the mail and called – I was told it’s a 2 year contract – 10mb download and 2mb upload for $45 a month which sounded great – i called 4 times to get this …
I’m a new to the rural market of internet coming from inter Houston city limits. We were close to Skynet’s tower however with the dense population of trees between the tower and our home we had to have a small tower installed. We opted for …
Stay away!!! Service was decent enough but at disconnect they kept lying saying they showed up to retrieve equipment when they did not. I took off work multiples times to wait for them. They finally came and got the equipment, sent me a …
Update to this post April 28, 2016
A short time after I wrote the report below, one of Skynets supervisors stopped by my home. He asked permission to look around and assess the equipment used to …
On 2/9/20 I called about setting up service for 2/10 and made an appointment for that day. Well I decided to try a different company but when I called sky net to cancel the appointment, they never answered their phone! If I had a hard time …
Had Dish internet for a very long time. Was not pleased so I called Skynet. Was offered a great package and the service techs knew what I needed to be able to enjoy my internet usage. Setup was quick and efficient. Very pleased with the speed and Gus was great to work with as he did the install. Review by Melissa Landry
Getting internet in a rural area can be very challenging but Skynet makes it so easy! Their customer service is unparalleled and allows my family to make changes, understand our plan and utilize our internet to the fullest.
Worst internet service I have ever had. There are regular interruptions to the service lasting seconds to several minutes. It is slow on weekends. For me, yesterday was the last straw: They shut down service a day before a hurricane hit …
Customer Service is non existant. Internet service is no better than dial up. If it were not for contract and the fact there is a stranglehold on high speed internet in this area, I would not have wasted the time money or suffered this …
I’ve had skynet for a few years and I love it. Yes it could be faster but it’s awesome in comparison to anything else available in my rural area. I can stream tv while a couple of people are using computers and no issues. There have been …
I have been with Skynet for two years and am pleased with this company. Recently, just before Hurricane Harvey, my radio went down. As soon as they could, a technician (Jay) was dispatched to my residence. He drove thru flooded streets to get to me and made quick work of getting me up again. Thanks again Jay & Skynet.
I’ve been a customer since 2007. I’ve felt everyone’s pain that has commented here. Fact is that skynet knows they are the best game in town. I am personally disappointed with them. Its difficult to post a negative review given that …
Service works good when it works, for small speeds. Don’t offer higher speeds. Doesn’t work with any rain. Had 20 and 3 download/ upload speeds and only got maybe 6/1 on a good day. Customer service is horrible. Technicians were great. Can’t game or stream without buffering a lot.
Skynet is an amazing service for the rural market. What others in the reviews below fail to understand is that this is a wireless service and always has been advertised as such. Weather has and will always play a role in connectivity with …
Service is horrible! I have to agree with other reviews, it is no better than dial up. Customer service is also next to non-existent. When my husband finally got a hold of someone who actually knew what they were talking about (3 days …
Well, I’ve read some of the reviews and I can tell you, if you think they’re bad now, you should have been with them 7 years ago. Skynet has come a long way but they do have very poor customer focus, (at times) and a non existent Mission …
Skynet has always been quick to respond to questions or concerns. Great customer service and no automated, computer calls. Always get a call back or email response from a live person. Very pleased
I came from having Comcast where we had the fastest internet as they would say. I couldn’t work in my office 50 feet from the router because the internet would not work. For the last week, I have been working on my phone and computer. My …
I love Skynet .. great WiFi service no lagging and if I have issue it resolved right away. My son can game while I watch movies on Netflix and stream on my cellphone using WiFi with no problem.. customer is also great they a quick to pick up and help what ever issue you have
It’s the best internet that we have been able to get in our location. They were super quick and professional at getting our service to us! I have not had any trouble getting to speak with someone or having them return my calls.
Skynet was a life saver, we live out of town with a bunch of trees, Fahad and his team walked me through every step, came out and did a property assessment. We ended up deciding to erect a 80ft tower, Fahad guided me through payment …
I’ve have had skynets service for nearly a year now. Their customer service staff are polite and professional, and will go through great effort to make sure all of your questions are answered and your satisfied. …
I signed up with Skynet about 3 months ago, and I’m not a happy camper. First off, the service is very erratic. I experience dropouts lasting from a few seconds to a minute every 10 minutes or so. On top of that, the tower I’m connected …
Had major issues with internet and called customer service. It was close to the end of the day and have to leave a message. The next morning the supervisor reached out to me and offered to send someone out on Monday. True to their word …
As a long time customer I can say Skynet is a great company. When we couldn’t get internet from anyone else they were happy to help us. The speed and consistency of service is always excellent. Any problem you have they will work tirelessly …
Fahad was quick to fix the connection issue we had and upgrade our service immediately at our request skynet is a great company for your wifi/internet needs.
If you want a fantastic group of people and technology to handle your internet with great value, look no further. Our family is in a rural area with no access to fiber or cable and have happily enjoyed Skynet’s internet service for over 20 …
The 2 tech’s that came out to complete our install were awesome!! They were so helpful, knowledgeable and professional at getting the job done right and to our satisfaction. They even followed up to make sure the set up was working as needed. Awesome job guys!!
My family has used Skynet for over 5 years. Not only has the internet service been awesome but the customer service matches it perfectly. It is so nice to call a company and still have a real person answer the phone. When they do need to …
We were a difficult customer in that we have so many trees we couldn’t get a good signal. We cannot get any other internet except the satellite one and it absolutely didn’t work to my satisfaction. Skynet worked through it all and got very satisfactory internet. They recommended a tower and it worked.Thank You Skynet!!!
They have great connection. But if you lose connection for god knows what reason. It’s hard to get good customer support they hardly answer the phones and if they are doing maintenance they don’t give out any notice you just don’t have have connection. So yeah Skynet needs to work on customer service.
I absolutely love the customer service that Skynet provides. I never have issues with our internet service. I did need help for a little while on my bill since I was out of work and they were so kind and worked with me. I would recommend them to everyone!!! Their staff is very kind and personable!
I have had Skynet for well over 12 years and they have always been very helpful when calling in. Fahad Khan assisted me late last week & identified the issue & provided a solution in a timely manner. THANK YOU FAHAD!
Service is way better than the LTE I was getting before. Got connected quick, I required a tower as there are a lot of tall trees around me. Great option for people in rural areas and want unlimited high speed. Fahad helped me through the …
Have been a customer of Skynet since 2008. Generally trouble free considering how long I’ve been using their service.
Almost always can speak to a person for technical help and like the fact that …
Wow. I’ve been with Skynet for over 6 years and until recently have been very happy with it. I’ve even recommended this service to others in rural areas. Not sure what happened but today I lost service around noon while my grandbabies were …
Kayhan Warsi Is the best ever. Thank you so much. Office was closed and I left a voicemail. Never thought I would get such great service and get my internet back on. Kayhan Warsi Helped me for 40+ minutes to solve the situation. I will …
If anyone needs any help with Skynet, Fahad is your go to guy. I called Skynet to downgrade my package for a few months due to financial issues. He helped lower my payment while keeping the same speed. He’s the best!
We have been with Skynet for a few years now. They have always been good to us. They have Great customer and excellent tech support. Recently, due to the addition of virtual classes and such, I decided that it was time to upgrade my speed, …
Excellent service for what it is. Cable, fiber-optic, even dsl and dial-up are not available at my location. Skynet has been great to work with and provides more consistent service in my area than their competitors
We are located in a rural area and have been with Skynet for close to 10 years. The packages offered were limited at that time by what was available for our area. Little by little (especially in the last few years) they have been able to …
We live in a rural area that has limited options for internet service . Skynet is much better than any other options we have . We have had Skynet service for over 5 years. We had to install a tower as there are a lot of tall trees in the …
Fahad was very helpful and polite walking me through the process and succeeded in getting my internet working via the phone. I could tell he is very knowledgeable and he also informed me that it might be better if I would increase the speed giving me several options. I do appreciate that.
I had a very expensive provider and bad customer service so I switched to Skynet. Amazing! US based Customer service prompt answer over the phone , quick great tech support, billing so considerate.. everything is just so great about this …
Excellent customer service! Fahad Khan is always ready to help with any issues we might have with our service. I am very happy I made the switch to Skynet from my previous provider. Thank you to all the staff at Skynet for providing top notch services! I highly recommend Skynet.
Has always been reliable, even in inclement conditions. They have always treated us well. Excellent customer service for as long as we have been connected.
I recently had left a 2 star review due to issues with the service, but after speaking with Fahad he made it a priority to try and resolve it as soon as possible – I appreciate great customer service and appreciate Skynet and Fahad for dealing with me even when I was grumpy and frustrated!
One thing to think about when looking for a internet provider in the Rosharon area is not just upload and download speeds but latency. Latency plays a big part in your internet experience. I have used the Satellite providers and slow wired connections and can tell you Skynet is superior to any of them. loyal Skynet customer.
Their customer service is great. I called to upgrade my package early this morning (before some had arrived to work) they returned my call quickly. The representative I spoke with was very informative and courteous.
I have been a customer for a good number off years. Currently we have two separate accounts so it is common to speak with Fahad with either upgrades or equipment relocation as our needs constantly change. Each and every time I have called …
(Translated by Google) Very kind, they answer quickly, they have always helped me with my doubts and they always give me very good options to improve my Internet service, Ms. Maria Guerrero is very kind and precise, thank you. …
I am a long-time customer in a rural area. Skynet is great. Excellent customer service and excellent/high internet speeds at a reasonable price.
Been with Skynet for almost three years now and when I tell you that service is amazing, it is an understatement! Kayhan and his partner are two of the best Techs. Actually everyone I’ve come in contact with has been nothing less than …
Fahad Kahn was wonderful and quick to help me! His customer service was excellent!!
Fahad and his team are always ready to go the extra mile to ensure things are running smoothly.
I have been a loyal customer for years and he has always helped with any problems.
Best internet service
OH NOOOOOOOOOOOOOOOOOOOOOOOOO
Cost is high speed is slow
I approve
Great service!
Only reason we have thus internet is cause att is out here yet
The internet service is ok!
crappy service, pay over $100 for slow unstable internet
Horrible service, Horrible customer service…..research other options they are out there!
Outstanding company – quick to fix problems
Meticulous, fast service and we are back up!
the staff is wonder
WORST INSTALL EVER! Wires exposed & drooping down my wall.
Great customer service!
good group easy to deal with
Great service, technician was very professional.
Awful people, awful service. I’m glad Rise Broadband was able to service me
Great technicians, fast response, great service. Thanks, Roy Beken
.4 MBs Down, and 0 up. How is this a real service provider?
They have very bad internet .
Rami haboush. No thank you
Very helpful in getting my service up and running!
Been with Skynet for years happy with their internet
Chronic connection issues. There is a new company in our area and we will be switching over ASAP.
Great service, customers care and great internet signal Highly recommend!!
the service technicians are great ! professional and friendly. Got us up and running.
It’s run more like a mom and pop organization than a business
I think the service is good, a lot better than other service we stream a lot in our home.
Great communication, fast service, excelent work done and the technician very helpful and professional. 100% recomendable
Skynet works 10 days out of the month. This is the worst internet service I ever seen.
very helpful. thank you !!
Great service. I approve of the upgrade to 25:6
why have a phone if you’re not even going to pick up the phone? Especially at the time you’re not even closed at. like y’all need to change your closing time because it ain’t right .
The technician came out to install the internet and shot my dog. Rest In Peace Leroy you were good to us 🙁
Fahad was understanding and helpful with my questions and proposed a reasonable solution for current performance needs.
They advertise as internet service unaffected by weather, then shut it down, just because of the forecast of bad weather!
I wish I could post a review with no star!
So unreliable and slow, took me an hour to even get this page loaded to write this review. …
If you have a question or a problem, they are always there to help.
I have been a customer for years and very happy with their service.
Great service, and work with you on everything and their service works great on xbox live no lagging just stright playing time for me lol, I’m loving it
My internet cuts out almost everyday and it’s very slow
Been with them for years great pricing and great customer service outstanding job Skynet
Very helpful and everything is now working great!
Great service!! Skynet is reliable and accountable. Skynet is the internet service to use. I’m always a happy customer!!!
Customer service needs some work when communicating. Great connections however wheaten does cause some issues.
Worse internet I’ve ever had to deal with everyone is brain dead in there so called “tech department”. I have constant issues they never get resolved, but on there end everything is fine. Don’t waste your time or money. You’re better off having no internet. Pathetic service
I am very thankful for having Skynet our house was affected by Harvey they quickly came to reconect the Wi-Fi Alex was a great technician
-Torres David & Terry
Great service and price. Outages at times due to weather but never for very long. Great local company with people you can talk to.
I’ve been with them for several years now, and have had really great customer service, and have only dealt with really nice people. The internet works, and I play video games online with it daily.
Everyone of their technicians has been knowledgeable, courteous, and very friendly. It’s a smaller company but I feel like they do their best to provide a solid service.
Great Reliable company.
I love you can call and they fix any problems rifgt away. Good customer services
Internet works well for where I am located.
Been with sky net for 10 years, customer service is outstanding and a very reliable system.
I spoke with Fahad today, he was very professional and helpful with my request for info. Thanks Fahad and Skynet.
Just got hooked up a couple of weeks ago. So far no issues. The setup was quick and painless. The technician was also very informative
Fhan gave great customer service. He was happy to help me with all my questions regarding my plan.
Horrible!! I’m so frustrated with these people it’s unreal. I’ve called multiple times, left multiple voicemails for a technician to come out and see what wrongs with our internet since it’s not working and no one has called back and …
Slow to the point of being unusable most of the time even though we’re paying $145 a month. Constant billing problems. At least 2-5 days a month with no service. No credit for days with no service. Rural internet access is a serious problem in the USA. This is not the answer.
They shutdown service before the storm and did not alert anyone when it was “back up” and refuse to credit you properly for not providing service. Horrible company and even worse customer service. If you have an option STAY AWAY AND DO …
Having to give this review from my phone since my internet is out, which 75% of the time its out always having problems. Only redeemable thing is their customer representatives which i give 5 stars to, the actual service of providing internet however is a completely different subject.
I love Skynet they always come out fast when you need help they’re very technically savvy the service has always work good for me I’ve been a customer for about 12 years now I couldn’t be happier and their technicians are always friendly …
Call the support line and you will get a message that states we will not be servicing any clients. The service line will be open regular hours. Push one to talk to a support rep, no one answers and the mailbox is full. That is the same thing as saying we don’t care about the people that pay our salaries.
Gus was great. Showed up on time, knowledgeable and courteous.
Service started yesterday, no issues so far. Review by Thomas Caldwell
I would leave a zero if I could. Honestly their internet has been shoddy at best. They have been the only game in town for the longest and they know it, but once either Jackson electric or at&t get into our area, we will be switching. …
Fahad was super helpful and got my problem resolved within a few minutes! So pleased with the customer service!
Always excellent service and response!
I have had Skynet for several years now and have never had issues! They have always been professional with great prices and awesome service!
I’ve had this service for a couple of years now and so far so good. Recently they updated the equipment, and Fahad helped me with questions I had, great service. I absolutely recommend skynet. *Aide*
I always get good service with SkyNet. When I have an issue they always come through and get me going again. I will always use SkyNet for my internet.
Thank you
We have used Skynet as our internet provider for a couple of years and when we’ve had problems they went above and beyond to make things right. We’re very happy with our Skynet service!
Never heard of an internet service shutting down because of weather. I need this service to work remote so I can stay out of the bad weather. Now all they have done is ensure my unsafe commute to work. I will be looking for a new internet provider. I had to give 1 star but I really mean 0!
Worst internet company I have ever dealt with. All they do is lie to you about why there service is out. And when they have problems you have to call about a 1000 times before you can talk to anyone. There just horrible, your a fool if you use them.
Internet service is a joke! It always buffers, towers are always down. It’s a headache. Not good internet whatsoever. It maybe works 4 days out of the week and only for streaming tv. Nothing else. I’ve called and left voicemails no one …
Skynet has gone above and beyond to get an internet signal to me in Van Vleck. From the very first phone call to the extremely awesome Installer Omar. Request Omar, he’s explained all the fine print and is a straight shooter.
They bragged about how they were the only internet company that was working during hurricane Ike. But we get a possible cat 2 hurricane (Harvey) and they immediatley shut it down before the rain even hits, when people need internet the …
I agree with other customers. I don’t have any other option, but the last 6 months the services has decreased significantly. It does not work in early mornings or late evenings. It is glitchy throughout the day. I was going to call, but …
This internet sucks, im getting 0.6 speed. the download is 20kb/sec. unlimited but sucks. this internet is as slow as dialup or slower. some ppl pay $12 for dailup, where paying $95/month. What suck is this is the best internet we can get …
How can news crews and emergency responders use Skynet during Hurricane Ike when they turn their service off because of Hurricane Harvey? What sense does that make? This may be the last straw, it’s tough enough to pay an insane amount of money per month for the speed I’m getting and now they shut down service during a hurricane?
Very knowledgeable and patient. I am 76 years old and not very good at this new technology. Maria was very helpful and willing to help.Thank you for calling me with the solutions and walking me through them. Have a wonderful week.
Sorry for the late response. Service in the year 2049 is spotty when emailing to the past. I understand that in your time I haven’t signed up for your services yet . That doesn’t happen until 2048. I have one more request. The machines …
I live in a rural area and cannot get cable internet or even DSL. My only options are dial-up, satellite, and Skynet. I’ve done all three over the years and only Skynet is even marginally acceptable. …
This internet takes me back to the days of dial up it’s seriously that bad. I was paying for the premium package which is advertised as 5mbps. I could hardly ever get close to 2mbps. A lot of times I was getting less than 1mbps! If you call …
Customer Service has always been excellent. I have been out of service only a few times in the last ten years. In my research job, I have always had success in completing my interviews.
Being a Bar X community member and a law enforcement officer, I am proud to say that Skynet has always been there for my Internet services. I would highly recommend skynet to all my friends.
As most of texas knows internet is a big thing especially during a hurricane. Skynet did let its customers know they were powering down prior to the storm and they did let them know when the system was up and explained that they were still …
Great service and quick to respond to requests.
Horrible services. Internet can’t stay stable for more than 2 minutes. We called them a couple days after they installed it and they came the next day. They said it was the router, so we took it back to bestbuy and got a different one. …
Skynet has the best service in my area! Bryan H. has amazing customer service. Anytime I have problems I contact him and he walks me through. I have had several internet companies but by far Skynet is the best!
Recent Harvey storm really put me in a bind with bill paying and finding family. These people at Skynet, seemed to me, to go out of the way to get me connected and fast!!!! Thanks Justin, your not just a tech to me… but a friend. Skynet… Best brand going in connectivity!!!!! Yea baby!
I called this morning to upgrade our package. I received a call back from Fahad very promptly. He explained the options and processed my request. Fahad was very courteous, prompt and professional.
If I could give Skynet a zero, I would. The achingly slow internet speed of 1 megabyte per second costs our family $50 a month, this is even after upgrading to their “faster” package. The amount of times we have lost internet due to a poor …
The employees have fulfilled the promises they made to me. All have shown courtesy throughout each encounter. As to date, all my concerns and repairs have been satisfactorily addressed.
Gus was very knowledgable and professional when installing my service. He took the time to explain how the service works and answered all my questions. A week into our new service and my family is very pleased with the speed of the Internet for streaming.
Potential customer. Was told we are just a few miles from the tower. Then had a tech come out and we live on 2 acres .. No trees.. Told we will have to pay them to put a tower on our property to get services cause trees are in the way of …
I called Skynet for technical support on 10-21-2020. Mr. Kayhan Warsi was very patient with me and explained my issue in terms that I could understand.. He resolved my issue in a timely manner.
They must really must not need new customers. Was told two days ago I need a expensive tower of course. Still have not received a call to schedule setup. I have found a cheaper and better alternative. Everyone do your homework before settling.
Skynet offered us very good service during Hurricane Harvey“Our tech Alex Jaimes was very polite and had us and running in no time“Thank you Skynet and I give you 5 stars“My husband Will Goss asked that l include his opinion as the same. …
4/5 fantastic company for where we live, 5 stars if they had 24/7 technical help. Friendly staff but call times are limited
Khan Fahad assisted me today. He was very professional and efficient. He solved my problem right away. Great customer service!!
I have had Skynet for about a year now and this morning I received a robocall explaining that to minimize the chance of any damage to their equipment they would be shutting down power to all their towers and to please unplug any of their …
I’ve been with Skynet for quite awhile. While the speeds are not even close to what my daughters get with DSL It works for me. I live outside of town past the range of dsl or cable. I’m able to stream one movie and play my game on ps3 at the sametime.
We’ve had Skynet since 2012 and while sometimes the internet would goof up, Skynet would always fix the issues. They have great customer service and always quick with the solutions.
If I could give negative stars, I would. Had their crap internet installed, and have had problems with it ever since. Technician tells us he can get us better internet, but we have to go rent a man basket for them to be able to install in …
Absolutely amazing service. Our internet went down and we had a major event that we have to have internet service. No technician was close enough to come out and take a look. A technician calls me and walks me through everything and were back in business. Thank you so much Skynet for helping us out in such short notice.
Unbelievable bad customer service. They won’t reply to emails, they turned off our Internet for six days during Hurricane Harvey, yet still charge you the full amount. They should have taken six days of the service THEY turned off, off of …
Extremely customer friendly. They have always addressed any issues immediately. Service is reliable and only has minor issues during bad weather.
Mr. J arrived around 9:40 and within 15 minutes he had me up and running. Up until the storm the service has worked well and no complaints at all. Thank J for me, because he explained everything to me and was very patient because I am not computer literate as all.
I’ve had Skynet for a few years now and I’m satisfied with the service they provide. After Hurricane Harvey, I had to call them to send a technician out and in no time I had my internet back. Jay was very helpful and professional and even answered a few tech questions I had. Thanks!
Honest review of long time customer.
I’ve been a SkyNet customer for over 10 years. I have nothing but positive …
Gus came out today to address some speed issues. He diagnosed the problem efficiently and changed my radio. This immediately improved speeds. However, when I plugged into my network I had the same problem. I didn’t expect him to …
I really appreciate the quick response and help I received from Skynet. I sent an email with questions and got a call back in less than an hour. Great customer service! Very knowledgeable about the type of plan I would need.
I am never disappointed with the great service I receive from Skynet. Prompt, courteous and professional all the way. Thanks guys!
Maria did an amazing job walking me through a router reset! She was patient and knowledgeable as she thoughtfully explained what I should do next! Kudos to you!
My family and I had Skynet as our internet provider for years and rarely ever had to call for any sort of issue. Recently, service was in and out and I made a call simply to inquire if this was an isolated issue or perhaps an outage …
If I had another provider, I would go with them. Unfortunately, Skynet it the only option in our neighborhood. A few of our complaints: …
Never use this service it can’t withstand a single Xbox without crashing and I pay 72 dollars a month. Waste of money I wish I could change it but no other service reaches my area. If you’re a gamer DO NOT ORDER THIS SERVICE PROVIDER YOU WILL HATE YOUR LIFE.
Received a robo call on 8-25-17 stating that Skynet was shutting down the service because of Hurricane Harvey. It is now Tuesday, 8-30-17 & still no service. No one will answer the phone, customer service line or tech line. We need an update on when our service will be restored!!
I was a potential customer that lives in brookshire, Texas. We got a flyer in the mail and called – I was told it’s a 2 year contract – 10mb download and 2mb upload for $45 a month which sounded great – i called 4 times to get this …
I’m a new to the rural market of internet coming from inter Houston city limits. We were close to Skynet’s tower however with the dense population of trees between the tower and our home we had to have a small tower installed. We opted for …
Stay away!!! Service was decent enough but at disconnect they kept lying saying they showed up to retrieve equipment when they did not. I took off work multiples times to wait for them. They finally came and got the equipment, sent me a …
Update to this post April 28, 2016
A short time after I wrote the report below, one of Skynets supervisors stopped by my home. He asked permission to look around and assess the equipment used to …
On 2/9/20 I called about setting up service for 2/10 and made an appointment for that day. Well I decided to try a different company but when I called sky net to cancel the appointment, they never answered their phone! If I had a hard time …
Have been a customer of Skynet for a number of years and they have provided great service and have a very good Customer Service team.
Had Dish internet for a very long time. Was not pleased so I called Skynet. Was offered a great package and the service techs knew what I needed to be able to enjoy my internet usage. Setup was quick and efficient. Very pleased with the speed and Gus was great to work with as he did the install. Review by Melissa Landry
Getting internet in a rural area can be very challenging but Skynet makes it so easy! Their customer service is unparalleled and allows my family to make changes, understand our plan and utilize our internet to the fullest.
Worst internet service I have ever had. There are regular interruptions to the service lasting seconds to several minutes. It is slow on weekends. For me, yesterday was the last straw: They shut down service a day before a hurricane hit …
Customer Service is non existant. Internet service is no better than dial up. If it were not for contract and the fact there is a stranglehold on high speed internet in this area, I would not have wasted the time money or suffered this …
I’ve had skynet for a few years and I love it. Yes it could be faster but it’s awesome in comparison to anything else available in my rural area. I can stream tv while a couple of people are using computers and no issues. There have been …
I’ve never been so happy with any service calls, questions and internet plans! These employees provide 100% at anytime of the day
I have been with Skynet for two years and am pleased with this company. Recently, just before Hurricane Harvey, my radio went down. As soon as they could, a technician (Jay) was dispatched to my residence. He drove thru flooded streets to get to me and made quick work of getting me up again. Thanks again Jay & Skynet.
I’ve been a customer since 2007. I’ve felt everyone’s pain that has commented here. Fact is that skynet knows they are the best game in town. I am personally disappointed with them. Its difficult to post a negative review given that …
Service works good when it works, for small speeds. Don’t offer higher speeds. Doesn’t work with any rain. Had 20 and 3 download/ upload speeds and only got maybe 6/1 on a good day. Customer service is horrible. Technicians were great. Can’t game or stream without buffering a lot.
yes I have an account!! This is a legitimate review of an overpriced 3 mb down 1.5 mb up pipe. …
Skynet is an amazing service for the rural market. What others in the reviews below fail to understand is that this is a wireless service and always has been advertised as such. Weather has and will always play a role in connectivity with …
Always great customer service. Very responsive,
I have had Skynet for 2 yrs now and its been great service.
Service is horrible! I have to agree with other reviews, it is no better than dial up. Customer service is also next to non-existent. When my husband finally got a hold of someone who actually knew what they were talking about (3 days …
Well, I’ve read some of the reviews and I can tell you, if you think they’re bad now, you should have been with them 7 years ago. Skynet has come a long way but they do have very poor customer focus, (at times) and a non existent Mission …
Skynet has always been quick to respond to questions or concerns. Great customer service and no automated, computer calls. Always get a call back or email response from a live person. Very pleased
I came from having Comcast where we had the fastest internet as they would say. I couldn’t work in my office 50 feet from the router because the internet would not work. For the last week, I have been working on my phone and computer. My …
I love Skynet .. great WiFi service no lagging and if I have issue it resolved right away. My son can game while I watch movies on Netflix and stream on my cellphone using WiFi with no problem.. customer is also great they a quick to pick up and help what ever issue you have
It’s the best internet that we have been able to get in our location. They were super quick and professional at getting our service to us! I have not had any trouble getting to speak with someone or having them return my calls.
Skynet was a life saver, we live out of town with a bunch of trees, Fahad and his team walked me through every step, came out and did a property assessment. We ended up deciding to erect a 80ft tower, Fahad guided me through payment …
I’ve have had skynets service for nearly a year now. Their customer service staff are polite and professional, and will go through great effort to make sure all of your questions are answered and your satisfied. …
I signed up with Skynet about 3 months ago, and I’m not a happy camper. First off, the service is very erratic. I experience dropouts lasting from a few seconds to a minute every 10 minutes or so. On top of that, the tower I’m connected …
Had major issues with internet and called customer service. It was close to the end of the day and have to leave a message. The next morning the supervisor reached out to me and offered to send someone out on Monday. True to their word …
As a long time customer I can say Skynet is a great company. When we couldn’t get internet from anyone else they were happy to help us. The speed and consistency of service is always excellent. Any problem you have they will work tirelessly …
Fahad was quick to fix the connection issue we had and upgrade our service immediately at our request skynet is a great company for your wifi/internet needs.
If you want a fantastic group of people and technology to handle your internet with great value, look no further. Our family is in a rural area with no access to fiber or cable and have happily enjoyed Skynet’s internet service for over 20 …
The 2 tech’s that came out to complete our install were awesome!! They were so helpful, knowledgeable and professional at getting the job done right and to our satisfaction. They even followed up to make sure the set up was working as needed. Awesome job guys!!
Very knowledgeable and answered all my questions. Also provided great options/solutions.
My family has used Skynet for over 5 years. Not only has the internet service been awesome but the customer service matches it perfectly. It is so nice to call a company and still have a real person answer the phone. When they do need to …
I’ve been a skynet customer for over 10 years. The skynet team has always been there for me when I need them.
We were a difficult customer in that we have so many trees we couldn’t get a good signal. We cannot get any other internet except the satellite one and it absolutely didn’t work to my satisfaction. Skynet worked through it all and got very satisfactory internet. They recommended a tower and it worked.Thank You Skynet!!!
They have great connection. But if you lose connection for god knows what reason. It’s hard to get good customer support they hardly answer the phones and if they are doing maintenance they don’t give out any notice you just don’t have have connection. So yeah Skynet needs to work on customer service.
I absolutely love the customer service that Skynet provides. I never have issues with our internet service. I did need help for a little while on my bill since I was out of work and they were so kind and worked with me. I would recommend them to everyone!!! Their staff is very kind and personable!
I have had Skynet for well over 12 years and they have always been very helpful when calling in. Fahad Khan assisted me late last week & identified the issue & provided a solution in a timely manner. THANK YOU FAHAD!
Nice people always very helpful and work quickly to resolve any issues asap
Service is way better than the LTE I was getting before. Got connected quick, I required a tower as there are a lot of tall trees around me. Great option for people in rural areas and want unlimited high speed. Fahad helped me through the …
Have been a customer of Skynet since 2008. Generally trouble free considering how long I’ve been using their service.
Almost always can speak to a person for technical help and like the fact that …
I love this company they been so helpful and and reliable anytime I have problems they always solve them !
Wow. I’ve been with Skynet for over 6 years and until recently have been very happy with it. I’ve even recommended this service to others in rural areas. Not sure what happened but today I lost service around noon while my grandbabies were …
Kayhan Warsi Is the best ever. Thank you so much. Office was closed and I left a voicemail. Never thought I would get such great service and get my internet back on. Kayhan Warsi Helped me for 40+ minutes to solve the situation. I will …
If anyone needs any help with Skynet, Fahad is your go to guy. I called Skynet to downgrade my package for a few months due to financial issues. He helped lower my payment while keeping the same speed. He’s the best!
Very courteous and helpful. Would highly recommend to anyone looking for good reliable internet service.
We have been with Skynet for a few years now. They have always been good to us. They have Great customer and excellent tech support. Recently, due to the addition of virtual classes and such, I decided that it was time to upgrade my speed, …
Excellent service for what it is. Cable, fiber-optic, even dsl and dial-up are not available at my location. Skynet has been great to work with and provides more consistent service in my area than their competitors
We are located in a rural area and have been with Skynet for close to 10 years. The packages offered were limited at that time by what was available for our area. Little by little (especially in the last few years) they have been able to …
Thank you!! Appreciate working with such nice people and always quick to respond and keep my work from home office up & running !
We live in a rural area that has limited options for internet service . Skynet is much better than any other options we have . We have had Skynet service for over 5 years. We had to install a tower as there are a lot of tall trees in the …
Fahad was very helpful and polite walking me through the process and succeeded in getting my internet working via the phone. I could tell he is very knowledgeable and he also informed me that it might be better if I would increase the speed giving me several options. I do appreciate that.
I had a very expensive provider and bad customer service so I switched to Skynet. Amazing! US based Customer service prompt answer over the phone , quick great tech support, billing so considerate.. everything is just so great about this …
Skynet is a very professional and dependable company. Excellent service and customer attention. Overall, it is a very good service provider.
Excellent customer service! Fahad Khan is always ready to help with any issues we might have with our service. I am very happy I made the switch to Skynet from my previous provider. Thank you to all the staff at Skynet for providing top notch services! I highly recommend Skynet.
Has always been reliable, even in inclement conditions. They have always treated us well. Excellent customer service for as long as we have been connected.
I recently had left a 2 star review due to issues with the service, but after speaking with Fahad he made it a priority to try and resolve it as soon as possible – I appreciate great customer service and appreciate Skynet and Fahad for dealing with me even when I was grumpy and frustrated!
One thing to think about when looking for a internet provider in the Rosharon area is not just upload and download speeds but latency. Latency plays a big part in your internet experience. I have used the Satellite providers and slow wired connections and can tell you Skynet is superior to any of them. loyal Skynet customer.
Their customer service is great. I called to upgrade my package early this morning (before some had arrived to work) they returned my call quickly. The representative I spoke with was very informative and courteous.
I have been a customer for a good number off years. Currently we have two separate accounts so it is common to speak with Fahad with either upgrades or equipment relocation as our needs constantly change. Each and every time I have called …