Credit Union of the Rockies is a member-owned, not-for-profit financial institution that provides financial services to people who have a common … See more
Employees are always polite and cooperative and I am able to get everything I need to complete done over the phone, which is good as I live several hours away.
Just talked to Kristen she was perfect with arranging payments with no problem. Her voice sounds like a angel of god. She is a real blessing!!!!!!!!!!!
On of the best environments I have been to in a while. They have remembered my name and are very easy to work with. They also have a new online app that works really well.
Whitney is incredible,she handled the issues I was having with my account with great understanding and she was also very caring,I definitely recommend cuoftherockies,Also be sure to ask for Whitney❄😊 …
Don’t waste your time and a headache on a bank that is the worst I have ever dealt with they screw their customers over at every turn they shut your cards off without any warning before they’ve even sent you new cards they are worthless
I have been trying to reach a specialist for three days just to get a tax form that they should have sent to me last month. The agents are very nice but don’t have the training they need to answer my questions. They
Terrible credit union. After years of being a member they started draining my savings account with a monthly fee. Don’t waste your time at this joke of a financial institution. Go support any international chain at least you know they won’t care.
The Credit Union of the Rockies is very fortunate to have Ben Ferris working
with their customers in Golden, Colorado. Ben truly cares about the needs of
his customers and is very pleasant to work with.
Dont open an account with these people, it’s sad to say how they have gone down hill with all aspects of banking. I have banked with them for approximately 20 years. I call on and I stead of talking to a person like it used to be it’s on hold for 10 to 15 minutes each time I call in. I am closing my account and going back to a bank.
This was my 1st time applying for alone and I was having a difficult time with not understanding the process & had many questions, I was really frustrated but then I got a phone call from them. The individual I talk to really helped me …
Amber is very helpful, but this place NEVER answers their phone when you need to reach them. This is not a convenient place to bank. They also have ridiculous charges/fees for simple transactions such as making payments over the phone.
I was frauded by PayPal over 6 times. I have called so many times about it and they keep telling me either it’s not their problem or because we have a PayPal account that there’s nothing they can do them they hang up on me. I’ve lost over 200$ and they make me feel like I’m responsible. 0 stars
DO NOT BANK HERE!!! Rude, unprofessional, and a slew of issues with charging my account money I don’t owe. Charged me an overdraft fee before my account even overdrafted and ordered my transactions so I’d have more overdrafts when I went over. Costed me $75 when it should’ve been $40.
Easily the most frustrating bank I’ve ever had to deal with. Nothing is easily accomplished. Every dealing is labor intensive and drawn out. I paid off my loan two years early just to get them out of my life.
I love this bank its friendly and they are always working to help you out with anything! They explain so much that I really have a good understanding of my money and what I need to do to help my credit. They really are great people.
Worse than a large bank. No matter what you want to do it’s always a hassle, especially things that are supposed to be easy like mobile deposit. Customer-facing staff are pleasant and the manager in Frisco is on top of it.
amber _ did a terrific job lining up a loan for a new vehcile purchase. we had quite a few road blocks in getting the loan established. amber was very persistent and perserverant to get all the work completed. our famil would like to thank amber and credit union of the rockies for all of her efforts!
I have to disagree with other reviews. I’ve had an account with RUofR for almost 20 years (opened when I was 16) and they have always been responsive and kind. The online banking is great, and you can have multiple savings easily to make financial goals. Also, they have a stellar interest rate for savings.
This place has always been pretty frustrating to deal with. If you prefer things be easy (like online payments w/no fee, being able to pay from an ap etc) then do not bank here. You can’t pay online without a fee, you can’t call and pay …
I’ve experienced plenty of banks and credit unions in my lifetime (spent a number of years in the military, moving from base to base) and the folks at CU of the Rockies really “get it.” You can’t walk into the lobby (I’ve only been in the …
My husband and I have been banking with them for about 4 years. They gave us a car loan when other banks didn’t want to. We have our credit card through them and have gotten another car loan since them. I’m so greatfull they have given us the opportunity to work with them.
Honestly not surprised they have 3 stars… I used the ATM for shared branching deposit, when my deposit did not go through, the ATM did not give me my money back. When I spoke to the manager Ben he told me he could not do anything about it …
In only my 2nd telephone conversation with the Golden branch their representative hung up on me for being frustrated with their auto loan payment process. I was’t rude. I have been a manager/owner for my entire career and if one of my …
Sloppy, sloppy, sloppy. Don’t trust these clowns with your money. Just a few weeks after I opened my account, they charged my checking account for a $1000 check that wasn’t mine and it took a week to get that fixed. I closed my account …
My faith is restored in human decency!! I had a ton of issues. My day was going horrible with all the banking problems I was having. Then I called and spoke to a lady named Vicki!!!! Oh my goodness not only did she help me with my banking …
Constantly have issues with this bank. We have three separate accounts and they’ve managed to screw something up with each one. I ordered checks that never came. When I asked about them I was told that they had been sent to an old address I …
Credit union of the Rockies garnished part of my stimulus check, against the guidance of Colorado Attorney General Phil Weiser, and against the law of the state I live in ( California). This was a conscious decision that put profits over …
This is by far the worst bank iv’e ever had to deal with and I don’t say it as an angry customer I am stating it as a fact. I have an auto loan with Credit Union of the Rockies so I figured I would open a checking account to set up an auto …
This review maybe a bit longer than most. But please read it.. My Name is Dwane and I have had an account with Credit Union of the Rockies for appx.10 yrs now. And in that time Credit Union of the Rockies has been awesome!!! The personal …
This is a small credit union that doesn’t offer much. Expect to be on hold for at least 20 minutes and pay a 15 dollar charge on paying on car loan. It just feels like Credit Union of the Rockies does everything possible to squeeze any …
I like credit unions and local businesses. However I have been trying to work with a particular loan officer for months just to get a simple refinance. I am not the one to review places, but when it comes to needing this institution …
When I first received my loan here about a year ago I had a horrible experience calling in to make a payment, I left a review and a manager contacted me apologized and asked me to remove the negative comment. I appreciated the call and …
I have been a member of Credit Union of the Rockies for over 28 years and my husband for over 30. We have had nothing but positive experiences. We have been members of other credit unions and banks, but have eventually closed all of those …
Have been banking with CUR for roughly 4 years. Always have had a great experience. I needed a loan and they gave it to me in a couple days with just a phone conversation. Every message I send gets responded to within a day by a real …
Ben, at the Golden branch, is absolutely fantastic to
Work with. He helped me work out a little bit of a confusing personal loan. Due to Ben’s expertise in ensuring that all members are treated like family, I have …
I needed a loan to buy a car from a private seller, and CU Rockies went above and beyond. The seller was particularly difficult, stubborn, and oddly shy about sharing critical info like his address. Luckily, Lindsay was extremely helpful in …
I have been a CU of the Rockies member for around 6 years now shortly after moving to Fraser, CO and initially becoming a member through the Granby branch. The branch was always great to deal with and we had no problems whatsoever. Even …
UPDATE 8/19/19 (1 star):
Yet again, I’ve had fraud on this credit card that I’ve hardly used. I have to wait another two week (10 business days) to get my card. In spite of my recent …
Literally the worst financial institution that you can find. Simple banking is an arduous task. Let alone any sort of financial transactions that require the employees to think. The leadership and local management are deplorable, …
Amber Smith recently helped me with refinancing my auto loan. Incredible customer service! She is swift, thorough and a delightful person to work with! I am thankful for her knowledge and expertise. She is extremely helpful and I look forward to continuing my future business with her. Thank you Amber!
Very pleasant very friendly efficient customer service. I was greeted with a smile upon my arrival at the Golden branch was given 10+ service thank you for all you do.
Banking with CU of the Rockies will actively make your life harder. I don’t know how to write this review without it turning into a novel, but please be warned and take your money elsewhere. Hiding it under your mattress is a safer bet. …
I would like to take a minute to acknowledge the superb customer service we received from Amber Smith in assisting us refinance our vehicles. Ms. Smith was a delight to work with, very personable and professional at the same time. She …
This bank always has issues with their low quality cards. I have to get my card replaced too many times. It just doesn’t work. If thats not one thing its another. I have had automatic payments the last 4 years and all over a sudden tbey are …
I have never been so annoyed with a finical institution. I use to work at a different credit union and I would never think things could be so difficult. I got my first auto loan with them because by husband has a loan with them and I cannot …
I am a new car buyer and waited a while to get a car under loan payments for this exact reason! This company helped me get my car only to raise the payments half year later. They claim is because of a policy change in my insurance, so I got …
After numerous inconveniences from this Credit Union – I decided to close my account with them. They keep running charges that shouldn’t have recurred even two weeks after I closed my account. Customer service is despicable, just like the “credit union” in general. I’d rather have an account at a corporate bank.
I have absolutely had it with these people. The old debit cards either didn’t work, or people were stealing the numbers. Now they supposedly have new cards! Guess what they don’t work either. Had a new card 3 weeks now, worked great for a …
Staff is very friendly and helpful. They have a coin-counting machine that can be used by non-members for a nominal fee. I greatly appreciated their assistance!
Opened my account in the 1980s. Moved to Arizona in 2018 but didn’t open an account here because I will always bank with CU of the Rockies. Great service & great people.
This credit union sucks!!! Horrible hours, out of date, lacking newer technologies, and subpar customer service. Susie and Beth are unprofessional and lack customer service skills and should be fired. The accounting department is slow to …
If I could give zero or negative stars I would. By far the worst credit union I’ve ever been a member of and I’ve had four or five memberships at other credit unions. Most of the call center agents, including supervisors, are so incompetent …
6-2-33 to 6-3-22 You really need to immediately give us a temporary credit cards when you just decide to deactivate credit cards without replacement ones in hand first before doing that . how are we supposed to make payments.I Had dinner …
Kathy and her team at the golden branch are by far the nicest most diligent bankers I have ever worked with
Always willing to help and they are prompt and so great …
We worked with Matthew the Mortgage Loan Consultant. We can’t say enough great things about our experience with him. He was extremely helpful and communicative every step of the way!! If you need a loan, request to work with Matthew. He ROCKS!!!
CU-Rockies pulled through huge with an extenuating circumstance that hit our family. My Jeep burnt to the ground and we were in need of a new family vehicle ASAP. Loan Officer Matthew Odou provide an extremely professional experience and …
They recently stopped working with 3rd party sites so the card won’t work anymore on a lot of things, especially anything investing related. I asked if buying a visa gift card is considered a 3rd party purchase. The first person slammed the …
I just have to say that the Credit Union of the Rockies! The folks that work there are fabulous! Sarah has helped me with many different loans and getting accounts ready and she always does it with a smile. I love working with the folks at …
The Credit Union of the Rockies staff were incredibly helpful while I helped my father with his finances and accounts. In particular, Robert Stroud took great care of my dad’s banking needs, answering multiple questions and requests… …
Recently purchased a 2018 Nissan from a dealership. The finance rate they(the dealership) gave me seemed high for my credit score. I did have a little bit of negative equity from my previous car loan, which I figured was the reason for the …
They where helpful and nice.
Okay place to bank but the hours on here are wrong only open tell 5:30
Really friendly staff they don’t treat you like a number
Thank you Kristen. Exceptional Customer Service. Your are GREAT!
Employees are always polite and cooperative and I am able to get everything I need to complete done over the phone, which is good as I live several hours away.
Beware this bank will overdraft you even if you have a positive balance. They Will not correct it ether.
Impossible to contact any branch via phone.
Just talked to Kristen she was perfect with arranging payments with no problem. Her voice sounds like a angel of god. She is a real blessing!!!!!!!!!!!
On of the best environments I have been to in a while. They have remembered my name and are very easy to work with. They also have a new online app that works really well.
Have has an account with CU of the Rockies for several years. Overall experience has been good. Great interest rates. Helpful and friendly.
Talk to Robert, branch manager. Great guy to work with!
Whitney is incredible,she handled the issues I was having with my account with great understanding and she was also very caring,I definitely recommend cuoftherockies,Also be sure to ask for Whitney❄😊 …
Don’t waste your time and a headache on a bank that is the worst I have ever dealt with they screw their customers over at every turn they shut your cards off without any warning before they’ve even sent you new cards they are worthless
I have been trying to reach a specialist for three days just to get a tax form that they should have sent to me last month. The agents are very nice but don’t have the training they need to answer my questions. They
Terrible credit union. After years of being a member they started draining my savings account with a monthly fee. Don’t waste your time at this joke of a financial institution. Go support any international chain at least you know they won’t care.
The Credit Union of the Rockies is very fortunate to have Ben Ferris working
with their customers in Golden, Colorado. Ben truly cares about the needs of
his customers and is very pleasant to work with.
Dont open an account with these people, it’s sad to say how they have gone down hill with all aspects of banking. I have banked with them for approximately 20 years. I call on and I stead of talking to a person like it used to be it’s on hold for 10 to 15 minutes each time I call in. I am closing my account and going back to a bank.
This was my 1st time applying for alone and I was having a difficult time with not understanding the process & had many questions, I was really frustrated but then I got a phone call from them. The individual I talk to really helped me …
Amber is very helpful, but this place NEVER answers their phone when you need to reach them. This is not a convenient place to bank. They also have ridiculous charges/fees for simple transactions such as making payments over the phone.
I was frauded by PayPal over 6 times. I have called so many times about it and they keep telling me either it’s not their problem or because we have a PayPal account that there’s nothing they can do them they hang up on me. I’ve lost over 200$ and they make me feel like I’m responsible. 0 stars
DO NOT BANK HERE!!! Rude, unprofessional, and a slew of issues with charging my account money I don’t owe. Charged me an overdraft fee before my account even overdrafted and ordered my transactions so I’d have more overdrafts when I went over. Costed me $75 when it should’ve been $40.
Easily the most frustrating bank I’ve ever had to deal with. Nothing is easily accomplished. Every dealing is labor intensive and drawn out. I paid off my loan two years early just to get them out of my life.
I love this bank its friendly and they are always working to help you out with anything! They explain so much that I really have a good understanding of my money and what I need to do to help my credit. They really are great people.
I had an auto loan through them for less than 6 months. Now I have endless junk mail from other companies since I was a member here. So annoying.
Worse than a large bank. No matter what you want to do it’s always a hassle, especially things that are supposed to be easy like mobile deposit. Customer-facing staff are pleasant and the manager in Frisco is on top of it.
amber _ did a terrific job lining up a loan for a new vehcile purchase. we had quite a few road blocks in getting the loan established. amber was very persistent and perserverant to get all the work completed. our famil would like to thank amber and credit union of the rockies for all of her efforts!
I have to disagree with other reviews. I’ve had an account with RUofR for almost 20 years (opened when I was 16) and they have always been responsive and kind. The online banking is great, and you can have multiple savings easily to make financial goals. Also, they have a stellar interest rate for savings.
This place has always been pretty frustrating to deal with. If you prefer things be easy (like online payments w/no fee, being able to pay from an ap etc) then do not bank here. You can’t pay online without a fee, you can’t call and pay …
I’ve experienced plenty of banks and credit unions in my lifetime (spent a number of years in the military, moving from base to base) and the folks at CU of the Rockies really “get it.” You can’t walk into the lobby (I’ve only been in the …
My husband and I have been banking with them for about 4 years. They gave us a car loan when other banks didn’t want to. We have our credit card through them and have gotten another car loan since them. I’m so greatfull they have given us the opportunity to work with them.
Update from previous review left:
– the mobile app was fixed and I haven’t had any issues. …
Honestly not surprised they have 3 stars… I used the ATM for shared branching deposit, when my deposit did not go through, the ATM did not give me my money back. When I spoke to the manager Ben he told me he could not do anything about it …
In only my 2nd telephone conversation with the Golden branch their representative hung up on me for being frustrated with their auto loan payment process. I was’t rude. I have been a manager/owner for my entire career and if one of my …
Sloppy, sloppy, sloppy. Don’t trust these clowns with your money. Just a few weeks after I opened my account, they charged my checking account for a $1000 check that wasn’t mine and it took a week to get that fixed. I closed my account …
My faith is restored in human decency!! I had a ton of issues. My day was going horrible with all the banking problems I was having. Then I called and spoke to a lady named Vicki!!!! Oh my goodness not only did she help me with my banking …
Constantly have issues with this bank. We have three separate accounts and they’ve managed to screw something up with each one. I ordered checks that never came. When I asked about them I was told that they had been sent to an old address I …
Credit union of the Rockies garnished part of my stimulus check, against the guidance of Colorado Attorney General Phil Weiser, and against the law of the state I live in ( California). This was a conscious decision that put profits over …
This is by far the worst bank iv’e ever had to deal with and I don’t say it as an angry customer I am stating it as a fact. I have an auto loan with Credit Union of the Rockies so I figured I would open a checking account to set up an auto …
This review maybe a bit longer than most. But please read it.. My Name is Dwane and I have had an account with Credit Union of the Rockies for appx.10 yrs now. And in that time Credit Union of the Rockies has been awesome!!! The personal …
Robert is amazing and deserves a raise and more recognition!
This is a small credit union that doesn’t offer much. Expect to be on hold for at least 20 minutes and pay a 15 dollar charge on paying on car loan. It just feels like Credit Union of the Rockies does everything possible to squeeze any …
I like credit unions and local businesses. However I have been trying to work with a particular loan officer for months just to get a simple refinance. I am not the one to review places, but when it comes to needing this institution …
When I first received my loan here about a year ago I had a horrible experience calling in to make a payment, I left a review and a manager contacted me apologized and asked me to remove the negative comment. I appreciated the call and …
We have been with this bank for about 8 or 9 yeard now and overall are happy but lately some things have slipped. …
I have been a member of Credit Union of the Rockies for over 28 years and my husband for over 30. We have had nothing but positive experiences. We have been members of other credit unions and banks, but have eventually closed all of those …
Have been banking with CUR for roughly 4 years. Always have had a great experience. I needed a loan and they gave it to me in a couple days with just a phone conversation. Every message I send gets responded to within a day by a real …
Ben, at the Golden branch, is absolutely fantastic to
Work with. He helped me work out a little bit of a confusing personal loan. Due to Ben’s expertise in ensuring that all members are treated like family, I have …
I needed a loan to buy a car from a private seller, and CU Rockies went above and beyond. The seller was particularly difficult, stubborn, and oddly shy about sharing critical info like his address. Luckily, Lindsay was extremely helpful in …
I have been a CU of the Rockies member for around 6 years now shortly after moving to Fraser, CO and initially becoming a member through the Granby branch. The branch was always great to deal with and we had no problems whatsoever. Even …
UPDATE 8/19/19 (1 star):
Yet again, I’ve had fraud on this credit card that I’ve hardly used. I have to wait another two week (10 business days) to get my card. In spite of my recent …
Literally the worst financial institution that you can find. Simple banking is an arduous task. Let alone any sort of financial transactions that require the employees to think. The leadership and local management are deplorable, …
Amber Smith recently helped me with refinancing my auto loan. Incredible customer service! She is swift, thorough and a delightful person to work with! I am thankful for her knowledge and expertise. She is extremely helpful and I look forward to continuing my future business with her. Thank you Amber!
Very pleasant very friendly efficient customer service. I was greeted with a smile upon my arrival at the Golden branch was given 10+ service thank you for all you do.
Banking with CU of the Rockies will actively make your life harder. I don’t know how to write this review without it turning into a novel, but please be warned and take your money elsewhere. Hiding it under your mattress is a safer bet. …
I would like to take a minute to acknowledge the superb customer service we received from Amber Smith in assisting us refinance our vehicles. Ms. Smith was a delight to work with, very personable and professional at the same time. She …
This bank always has issues with their low quality cards. I have to get my card replaced too many times. It just doesn’t work. If thats not one thing its another. I have had automatic payments the last 4 years and all over a sudden tbey are …
I have never been so annoyed with a finical institution. I use to work at a different credit union and I would never think things could be so difficult. I got my first auto loan with them because by husband has a loan with them and I cannot …
I am a new car buyer and waited a while to get a car under loan payments for this exact reason! This company helped me get my car only to raise the payments half year later. They claim is because of a policy change in my insurance, so I got …
After numerous inconveniences from this Credit Union – I decided to close my account with them. They keep running charges that shouldn’t have recurred even two weeks after I closed my account. Customer service is despicable, just like the “credit union” in general. I’d rather have an account at a corporate bank.
I have absolutely had it with these people. The old debit cards either didn’t work, or people were stealing the numbers. Now they supposedly have new cards! Guess what they don’t work either. Had a new card 3 weeks now, worked great for a …
Staff is very friendly and helpful. They have a coin-counting machine that can be used by non-members for a nominal fee. I greatly appreciated their assistance!
Opened my account in the 1980s. Moved to Arizona in 2018 but didn’t open an account here because I will always bank with CU of the Rockies. Great service & great people.
This credit union sucks!!! Horrible hours, out of date, lacking newer technologies, and subpar customer service. Susie and Beth are unprofessional and lack customer service skills and should be fired. The accounting department is slow to …
If I could give zero or negative stars I would. By far the worst credit union I’ve ever been a member of and I’ve had four or five memberships at other credit unions. Most of the call center agents, including supervisors, are so incompetent …
TL;DR – A $5 automatic paypal donation that was declined has cost me $60, and they still want more. …
6-2-33 to 6-3-22 You really need to immediately give us a temporary credit cards when you just decide to deactivate credit cards without replacement ones in hand first before doing that . how are we supposed to make payments.I Had dinner …
Kathy and her team at the golden branch are by far the nicest most diligent bankers I have ever worked with
Always willing to help and they are prompt and so great …
Sara Sasso was a huge help in getting me a new savings account set up and help getting a loan application. She was very nice and easy to talk to.
We worked with Matthew the Mortgage Loan Consultant. We can’t say enough great things about our experience with him. He was extremely helpful and communicative every step of the way!! If you need a loan, request to work with Matthew. He ROCKS!!!
CU-Rockies pulled through huge with an extenuating circumstance that hit our family. My Jeep burnt to the ground and we were in need of a new family vehicle ASAP. Loan Officer Matthew Odou provide an extremely professional experience and …
They recently stopped working with 3rd party sites so the card won’t work anymore on a lot of things, especially anything investing related. I asked if buying a visa gift card is considered a 3rd party purchase. The first person slammed the …
I just have to say that the Credit Union of the Rockies! The folks that work there are fabulous! Sarah has helped me with many different loans and getting accounts ready and she always does it with a smile. I love working with the folks at …
The Credit Union of the Rockies staff were incredibly helpful while I helped my father with his finances and accounts. In particular, Robert Stroud took great care of my dad’s banking needs, answering multiple questions and requests… …
Recently purchased a 2018 Nissan from a dealership. The finance rate they(the dealership) gave me seemed high for my credit score. I did have a little bit of negative equity from my previous car loan, which I figured was the reason for the …