Premier provider of Denver Metro residential trash removal, commercial garbage collection, and Front Range recycling service See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
5500 Franklin St, Denver, CO 80216
I loved Pro Disposal until they were bought out by this company in all the time I’ve been with PD I never had any problems with my service until now with Wate Connections. The drive of the truck in the Hoffman Heights area is rude & then …
My household used another company for trash pick-up and when they merged with waste connections of Colorado, the service has since greatly diminished since they took over. The pick up days were changed or at least that’s what we were told …
Waste Connections of Colorado has provided quick removal and return of our Roll-off Dumpster time and time again, as well as exceptional customer service no matter the circumstances. The company I work for has used Waste Connections of …
When your recycle and waste management men take the time to roll the canisters back up the driveway and into their spots, that’s customer service! These guys go above and beyond and I just want them to know that I appreciate it so much!! Thank you!
Worst company I’ve dealt with in 22yrs of business. Refused to enjoy my dumpster at my shop for weeks on end. Every time I had to call and wait on hold for 45mins and beg them to empty my dumpster. Again this month I got 1 pickup in 4 weeks …
Absolutely terrible customer service which is a reflection on poor management. After moving into my current house, it was a long and painful process having to follow up multiple times to remind Waste Connections that I need trash bins after …
I have had Waste Connections for almost 16 years now, last fall I moved and ever since I have had terrible service. My recycle is never picked up on the scheduled day which is Friday, I have to call the following Monday and their wait time …
Their app does not work properly does not notify you like it should. Their drivers ignore your house will pick up your neighbor’s trash but will not pick up your own trash. A trash company that won’t even pick up trash is not a very good …
We set out the general trashcan along with a personal container that was a bit smaller and they removed the trash like normal, but also our personal container. We have been putting both out for three years and haven’t once had an issue …
I have been a Waste Connections customer for a few years now. Their service is excellent and their price is reasonable. My driver, Chris, has gone out of his way to be helpful several times. He is always friendly and cheerful. Twice, I was …
They have raised prices and lowered how much you can throw out. Plus they steal their trash cans back so you have to buy them again. BEWARE
Our property has been with Waste Connections more than 5 years. We have had issues in the past, but we have developed a professional relationship with the Sales Person, Customer Service, and the drivers. We work to try and make their job …
Just wanted to say that Carolyn was wonderful with her customer service today. I had a lot of questions regarding our account and she took the time to address those concerns. Appreciate what she did for us today.
I wouldn’t give them any stars but it wasn’t an option. We moved 6 months ago, called and canceled our service they picked up our can and then continued to send us bills saying we still owe them and that they never had a call from us to …
Not sure if if our route is under a new guy or not, but I LOVE the guys on our route. They are very accommodating and pick up all of our trash professionally. We have a family of 7 so we tend to have more trash than regular folks. Thank you, guys!!! You’re awesome!
We’ve had nothing but bad service from you folks. We inherited Waste Connections through an acquisition of Pro Disposal. Pro Disposal was awesome, a small outfit, but we didn’t encounter many issues. Since the merger and acquisition …
Called to cancel service with them last week before the new bill was due because the service is terrible. I was told they were under new management and they would lower my bill if I gave them another chance. Regretfully I agreed. Now here I …
One of their sales people were going door to door and gave me a fair price,
I signed a “ soft” contract and was told the would send me an email with the final price and a way to cancel if I didn’t choose to use them as my trash …
they sure waste no time taking your money but a refund is 6 weeks
As a broker, I rely on TIMELY service for our customers and clear communication with Waste Connections is key. My rep Mathew Morris always answers my email requests and communicates with me and gets the job done…He is top notch! Waste Connections is one of my favorite haulers to work with.
Waste Connections always picks up what I put out there. There normal week to week pick up exceeds any other company. So glad they help keep my house clean. They do such great work.
Waste Connections has continued to raise my rates. After another rate increase this January I opted to change to another company. They thought they could then haggle with me to get their cost down. This leaves a bad taste in my mouth. Only …
Driver/collector is always prompt, on time every week and professional. When he collects he does not leave a mess around teach cans on the street for me to clean up and he leaves the cans close by the side and not in the road way. This company is very reliable and recommendable.
I rarely leave reviews but I have to this time. First, my trash day is Wednesday and last week due to the snow, trash was not picked up. No problem, I assumed it would be taken care of Friday, the day after Thanksgiving. But no, the …
Parking behind a restaurant on East Colfax 1900 block. Truck 42001 threw trash out of his garbage truck window after a dumpster pick up. A part of town struggling to stay in business. Isn’t trash collection the bare minimum?
Amazing service and my drivers are so helpful when I have any extra trash, bags of grass,leaves, home improvement items. I refused to change service to the suggested company in Arvada because the service is outstanding
I signed up to rent two trash cans from waste connections. When they dropped them off they took my personal trash can. I called the company to request that it be returned and I was called a liar, told that they did not take the trash can …
Terrible service . purposely leave trash behind. Calling the office is a waste of time . I Will find a new trash company .
Ever since starting service with this “business” I have had to call each week and remind them to pick up my trash. After four weeks in a row I contacted the corporate office in Texas and a regional v.p. had to call Denver to get these folks …
Pay this business every month as they want but they not do their good job and not pick up in every week as they told me. It is so sad 😔 …
Waste Connections is my refuse and recycle vendor. I am pleased with my drivers.
We have worked with Waste Connections for years and would highly recommend them. If there is an issue, it is resolved quickly, efficiently and always with the customer’s satisfaction in mind. Trash removal is a tough business to make …
Waste Connections took over the accounts of Pro Disposal. After paying their annual fee they sent out a letter stating they would be cutting their service level in half with no change to pricing. Pro Disposal provided awesome service going …
We have used pro disposal for over 30 years and with the new merger with American my pick up amount changed. They will only pick up 6 bags. Who only has six bags of leaves this time of year? Before the merge it was great with no issues. …
Even though the wait time on hold was long, I received great customer service from Noreen after my call was answered. Being involved in the self described debacle of the City of Arvada’s feeble attempt for a mandated city wide trash …
We were with Pro Disposal for 18 years, I pre paid for a year of service then somehow got switched to this company. Within this 6 month transfer to Waste Connections of Colorado we have had our trash missed 1 time and recycling 2 times. …
It was very nice of them to give me a Christmas card!
Don’t use these people. They don’t take properly bundled leaves. Every other company in my neighborhood does.
GREEDY HORRIBLE! This company is the WORST!!! They do not show up to pick up if it has snowed!!! They also say your containers were not out and pass by your house, leaving your trash on the curb!! The customer service is a JOKE! People are …
My driver is super considerate. Im terrible about putting the cans out by the curb the night before so I frequently run out there when I hear them turn onto my street. He always waits a minute or two to see if I come out. This week I had …
This company is HORRIBLE!!! We’ve had issues with them picking up our recycling on the correct day for over a year now. As a recycling customer you’re either put into an “A” week or “B” week. They seem to skip our’s and our neighbors houses …
THIS COMPANY IS A JOKE. I called over 5 times and left a voicemail each time. They never got back to me and I had to physically drive the 20 minutes to the location to cancel services. And now it will take 6-8 weeks to be refunded. Horrible terrible customer service. Switch while you can.
Since Waste Connections acquired our old disposal company (Pro Disposal), our garbage service has been unreliable and inconsistent.
If you manage to get through to their customer service department, you’ll be …
Waste Connections took over for the previous two companies. Then didn’t pick up my recycling for a month. Obviously they don’t allow people to cancel their accounts online so I had to call. I was on hold for about an hour. After I got through to somebody the cancellation went smoothly enough.
They will forget to bill you and then send a bill stating that you are late on paying. I would have paid before the due date had that sent me a bill to begin with. Then after paying my bill they stopped picking up my trash and recycling for …
I recently found out that this provider was charging me one third more than my neighbors for at least the past two years. I contacted them and they agreed to reduce my bill. Next bill was the same amount. Called again and they once again …
My service was changed to Fridays from Wednesdays. For some reason the drivers did not stop at my house and they just drove by. I called on Saturday and spoke to a very nice person and she told me to hold and came back and said they …
Editing the post below, as of late April, 2020. Changed upwards to 4 stars. They have been doing pretty well for numerous cycles. Neighbor has a theory that in the dead of winter they have a lot of turnover, absentees, etc. …
Tried to sign up for Waste Connections, first they put the wrong name on the contract, I asked for a new one and they never followed up with me. The lady I talked to had no idea what she was doing. WC quoted me $20 a month for both Trash …
They took out my mom’s trash and even out her bins back where they went! Side of garage!
Solid conpany, solid employees!
I was previously a very unhappy Waste Management customer. So glad I switched!
You don’t even list basic Trash Removal
Your Company is a joke. Don’t call Customer Service unless you like to hold the line for 10+min. Don’t use the app to pay your bill cause it won’t post for 3 to 5 days. Don’t ask for a come back since you were missed, that’s around $64.00
We have used Waste Connections for a little over a year now after they acquired the previous company that collected our trash and recycling. The old Lies Trash was superb, this Waste Connections has caused problems since day one. They …
The trash service side of the company is great.The customer service associates I have spoken with are extremely helpful. The recycle side which, from what i understand, is subcontracted out needs to improve greatly. Within a 3 month …
Horrible “service”. They have missed my street 3 times in the last 2 months and actually state on their company recording that they didn’t send any trucks out on 10/28, 29 due to bad weather. It snowed about 5 inches….this is Denver, not …
I don’t know what all these bad reviews are about–but I love Waste Connections. I think I’ve been a customer for at least five years, if not more–and I pay once a year, and get a month free, and my fees are better than those of the …
I moved and finally got away from this company. I was very happy with my new company and then this company came and bought them out. UGH!! Long wait times on hold (and then they hang up). Cannot easily pay or get ahold of someone… EVER.
Oh, and they took all of my Christmas decor and threw it away.
They didn’t pick up from us last week, or this week! When I called, I sat on hold for 24 minutes until the customer service rep finally picked up. The rep was barely courteous and pretty much indifferent. She just asked what time we put …
Terrible. Hit or miss on if they are going to pick up trash or not. This company acquired the one I was using and now I might as well not even have a trash company s they only pick up about half the time. Will be looking elsewhere for …
Even though the people you talk to on the phone are nice and helpful, the actual follow through of the service is terrible. They did not start my service on time. It took multiple phone calls and emails to get them to finally start my …
Signed up for a new contract for 2 years then they never processed the new policy. After multiple phone calls and email for 2 weeks, I was about to cancel the whole thing but thanks to Geovanna Archuletaher everything got taken care of. Her …
Waste Connections is the absolute worst! I sent an email requesting roll off service and never got a response. I then called and after waiting 15 minutes I was able to leave a voicemail. So, one week later I call again and give up after …
This is a terrible company. When they were Pro Disposal they were awesome. Never missed pick ups, great customer service, etc. Now they are just the opposite. I have tried to call them 6 times and never once got a human. They never …
The actual trash pickup service is good and reliable. Since we started with them they have raised the rates at least three times in the time we’ve used them. We called to cancel our service with them and they hit you with a $25 pickup for …
I would give zero stars if I could. Had trouble with them ever since they took over from prodisposal. They would often double bill me and I would have to call every time to get it straightened out. If they missed my house in collection, …
The worst trash and recycling collection company, stay away.
I originally had service with Pro Disposal and it was great. Now with Waste …
Worst company I have ever used, I have had them twice now the first was alright until they sent out a notice stating they were not servicing my area anymore even though my neighbor still had their dumpster. …
Our pick up gentleman is wonderful. Kind, drives safely, always smiles!!
Great drivers on both the trash and recycling routes who go above and beyond!
Poor Service. Once a month, the driver for some reason or another does not pick up our trash. This has been a re-occurring theme with this company. The last few times, I have called and sat on hold for 20 minutes before an operator picks up …
My trash and recycling service was also taken over by Waste Connections. The first couple weeks seemed fine but when I reached out requesting some more information on upgrading my service, I have not been answered! Can’t get ahold of anyone …
December 30, 2019 UPDATE to previous review: Today at 1:50 p.m., I called to let them know I was cancelling my service. After approximately 3 minutes on hold, the automated voice recording stated I was caller 258!!! I was sure this had …
Worst trash company we have ever used. We didn’t sign up with them but got stuck with them due to that they bought out the company we were with. The service has gone down considerably as we can now only set out 1 can and 3 bags. We can …
Wish I could give a negative number. They called the day before Thanksgiving with a voice message saying service was cancelled for the week instead of just delayed because of a storm. They hadn’t gotten our recycling in a month and just …
Our team is absolutely outstanding. They take almost anything we leave out. We did some projects recently and had scrap wood and tons of extra cardboard outside of the can and they picked it all up. These guys are great!
Very awesome person that does our trash he’s great you guys should have a party for all your trash truck guys
I have had Waste Connections Colorado as our residential waste removal company. Over the last year our bill has more than tripled to remove the same amount of trash. In an attempt to contact them to remedy this i spent several weeks trying …
worst experience with a company ever! They would literally skip pickups for an entire month or longer!!!
There was no problem with my account, I would call weekly and tell them the …
We are regretting staying with them instead of switching to the city of Arvada. They agreed to match the rate with signing a 2 year contract, however after 2 phone calls they finally dropped off our recycle can but 20 days in now and …
one of the longest waiting time to reach a rep to get help to problems I waited 17m.
We have had issues with bulk pick up through Waste Connection (among other issues – see photos) since September 2020. When we requested to terminate our contract due to poor or non-existent service, they threatened to charge $8442.
Charged 25$ for them to come pickup their cans when we canceled service. They missed the scheduled pickup date. Spent 20 minutes on hold to be told that they’re short staffed and can’t give me an updated pickup date. I asked if “I’m …
They bought out my former service provider under which my 1 little trash can and the recycle bin were returned to the house; new company does not do that. As a disabled senior, this is a sorely missed, literally and figuratively…not …
I’ve been trying to get a hold of someone for weeks. They bought the horrible company American Disposal that I had constant issues with. American disposal had skipped service on my neighborhood 7 times in the past 3 months. It’s been 3 …
Like so many others I ended up with Waste Connections not by choice, but because they bought out the disposal company that I had been using. And, like so many others, I cannot get a hold of anyone no matter how long I stay on hold, or how …
I’m surprised the people that work there are able to tie their own shoes… maybe they aren’t wearing them and that’s why they didn’t hop out real quick and pick up the large trash that wouldn’t fit in the can. Do better.
This company always has a different excuse each and every week why they are unable to remove my trash. They are paid for Weekly pick up and do not provide this service or provide refunds. I’m exhausted using this extremely poor managed company with questionable values.
Some of the best serviceman I know. The two that work our street are amazing! Have not had one issue, they are always working extremely hard and always courteous to myself and my 4 year old. Thanks for all you do! South Xenon St. South of Jewell in Lakewood, CO. Keep up the great work!!!
Waste Connections always comes on the date listed in their calendar, never leave scraps or trash behind. I am glad that they do both trash and recycling, as well as odd items with prior notice.
Promised to deliver new tote when we set up our account, haven’t seen anyone and trash is piling up. Beyond disappointed.
This company has the worst customer service. It’s all about the money and charge you for every little thing. I would stay away from this company… they also have stupid policies… I just moved into a house, the old people filled up the …
I want to commend the crew who pick up our trash and recycling. They are always very professional with their pickup but today they went way above what is required. In the midst of a terrific wind storm they not only picked up on schedule …
Zero stars! Got stuck with this company after my previous trash service sold to them. Worst company ever! They miss trash days “for weather” when every other company has their trucks out and then they do not reimburse you for it. They miss …
Our driver Jared Garzon is very professional and respectful.
They like to skip my trash can. They will grab my next door neighbors see mine in plane site and skip it. I have to go chase them down. They also like to pull no shows with no communication through there app…
Late and/or driver is always always rude, mean, and moves trash can always to other side of driveway when we have been puttingit on the other side for 9 years withouta problem. The customer service is a joke and most times unhelpful. If there was a reliable other option we would switch
Have been trying to cancel for 3 months and can’t get a hold of anyone through email or calling. I already switched to Soco Waste and they are so much better. …
I have used this service for a couple of years for trash and recycling, and have had no issues. Their customer service is always friendly and helpful when I need something extra. I haven’t had a missed service that wasn’t a city-wide weather issue.
Prompt and efficient pickup, and my grandkids love it when he blows the horn!
Merry Christmas, and thank you!!!
My Customer Service experience with this new merger change has been GREAT. Although I was on hold for a little while, it was worth the wait. Once a Customer Service representative answered, I spoke to Adolfo and he was the most helpful, …
God help you if you ever have a problem. They entered my online bank account wrong then said my checks bounced. Then would not let me pay online then told me to set up automatic renewing payments, then sent me an email saying that was …
I called to update my credit card for my auto pay which has to be done online for security. Christina stayed on the phone the entire time with me and walked me through the process and had to reset my password twice. She never was impatient …
Waste Connections bought out our last trash company. In the beginning they were reliable.
Since then, they haven’t picked up our trash in 3 weeks. When I call, I’m …
Been 2+ weeks since anybody picked up our trash. First time was arguably our fault (I was rolling it out as they drove past, I guess he didn’t notice…), but today they just straight up apparently forgot. Add on that it takes about 3+ …
Lied ,cheated and stole my money. Once again they did not pick up trash stating weather but all other trash companies were out this day. It snowed less than 4 inches the day before so I shoveled what little snow there was for the trash man. …
Our driver, Shae Vigil does an amazing job. He’s friendly, timely, always professional, and helpful. We are grateful for having such a great driver. He goes above and being any other service we have had. Thank you!
Pathetic service. No pickup last Thursday (weather was not bad) except wind kept blowing over my trash that I had to go pickup from the street. Waste Connections never came Thursday, Friday, or Saturday and never communicated they weren’t …
THE absolute worst trash company I have every used. 7 missed pick-ups over the last year, they NEVER credit your account for missed pickups, of the last 7 missed pickups, ONCE did they send someone the next day, and every other time was the …
Horrible company! We acquired them through our previous service provider and have had nothing but troubles. My recycle was never picked-up for the entire month of November and for this is I was reimbursed $3.00. After, I called three …
Our waste pick up and recycling guys are great! We always appreciate their services!
We inherited Waste Connections through an acquisition of Pro Disposal. Pro Disposal was awesome for the first 18 months…a small outfit, but we didn’t encounter many issues. Since the merger and acquisition process began spring of 2019, …
This used to be a prompt, reliable company. What has happened? We had our recyclables out Sunday night for Monday pickup, which didn’t happen. My wife calls on Tuesday, and after waiting 15-20 minutes, is told “As a special courtesy, we’ll …
Alejandra was professional and helpful and went to the trouble of investigating additional information that I asked for and which took up her time. I recommend this company.
Our regular trash pick up crew is exceptional!! They are not only quick and efficient they are kind as well! My husband and I are older so we really appreciate that the crew always put our trash can back on its concrete pad! Thank you so much!
$25 to cancel service even though there is no contract and verbage in the original service agreement stating that. On to of that they continue to bill unless you go and remove auto payment when if the service is cancelled. Stay away.
I would like too thank my driver for taking my trash and for doing a great job every week.. Ya, you know 😉
Trash pickup has always been GREAT!
We scheduled a pickup for some large items assuming multiple people would be …
Appreciate the drivers for our recycling & trash pickup. Always fast and on time.
They tried to charge me $25 to cancel my account after not picking up my trash for two weeks in a row. Then their customer service rep tried to claim it was somehow my fault. This company lacks integrity and tries to charge you for their lack of integrity.
So I got converted from another company when they sold. Waste Connections was not up front about the services and soon canceled many of the services the small company had. But that not the biggest issue. The customer service is absurd. Call …
I’m new to the Aurora area and decided on using these folks for my trash pickup. I lived in Denver for the last 20 years, and am hard pressed to even remember a time when my trash or recycling was not picked up. Its been about 1.5 months …
After multiple missed services I canceled with waste connections. Although they agreed they needed to refund me over $100 they put it off for several months. At this point I’ve escalated four times and still don’t have my refund. I think they are very unprofessional company!
We’ve been with WC for more than six months now, and are very satisfied. The collectors work very hard and I’ve seen them go out of their way to pick up litter on our street. Probably not a big deal, but I’ve witnessed other services in our …
Signed up with a different company that was great for years. Then got transferred to Waste Connections. Was disappointed the first week when after the truck was in front of my house for like 5 minutes, they didn’t pick up all of our trash. …
Was charged for a month. They picked up once. Repeated complaints with no resolution. Only picked up the trash after I canceled. Do not use them!
If you schedule and pay for a large item pickup don’t expect to have it picked up or for them to tell you they’re not going to make it. I scheduled a pickup last week and had the old couch ready to go on the curb on time. By 4p it had not …
Horrible service! Stay away from this company. Still trying to charge me three months after I sold my house! Called in and told driveer! Not to mention eratic pick up times. Trash cans dropped in the middle of the street. Took over for my …
I appreciate Waste Connections of Colorado as they are always professional, do a great job and are friendly. Thanks for being a great company to work with!!
If you actually want your trash picked up I would recommend anyone else besides Waste Connections. My trash has been missed 5 out of the last 7 weeks. Before that it was consistently missed at least once a month.
I canceled my service with them back in July. Apparently, you may only cancel the account verbally and not in writing as I tried to at least twice. But no one notified me of that verbally or in writing. I have spent a lot of time …
Waste Connections has been wonderful for weekly trash and recycling. Great value for the price paid. Timely pick up and great communication if there’s a delay. Friendly and thoughtful drivers.
Best service! Happy Customer…. Happy New Year! Keep up the good work.
My driver is consistent and puts my trash back close to my house which is a nice touch. Thank you Juan
I’ve personally had great experiences with this company. they’ve never missed my trash pickups and I’ve put out some very large piles of trash and recycling and they have ALWAYS taken it. even during covid. and their app makes it easy to …
We had Waste connections of Colorado service for 3 years. They did not give a new trash container until our container broken. Their monthly fee increase every year also charge Fuel & Material surcharge fee every three month. We found they …
I just wanted to say that our Driver left the cutest note with a candy cane for Christmas 🎄 😋 thanks for all you do! …
Going on three weeks of no pickups. It is becoming a sanitary problem. First they blamed snow and then Covid. It snows in Colorado and the other companies that service my neighborhood are still picking up. I am about to cancel service …
I’ve had service at my current residence of 6 years. I can’t say enough about all my past driver’s, their great.
My current driver’s hands down are the most respectful, responsible I have seen. Love these 2 guys. They have never let me down but continue to amaze me with their kindness.
Our collector is amazing. Truly above and beyond. Our last pick up due to being real sick we forgot to bring the cans out to the curb. We have our cans out by our fence. I remembered a few hours after our pick up time that it was trash day. …
Two of the last 3 weeks my trash hasn’t been picked up. First it was the 4″ of snow that prevented them from “completing the route” now it’s the black ice we had yesterday (1/19.) I was told they made robocalls to notify customers their …
Service has been spotty at best. They have missed several pickups and they blame it on lack of drivers/ changed schedules and then when you talk to someone in the office you get a different response from different agents and then all they …
I requested through my HOA to have a broken Trash Bin replaced. It has been over a month now and the issue still hasn’t been resolved. I was instructed to place the bin on the curb on two separate occasions, which I did, and no one showed …
I needed help updating my account information. I called in and got help immediately from Carolyn Gonzales-Sanchez. Very patient and delightful. Most helpful and professional. She walked me through all that I needed to do to get the job done. Excellent representative of your company.
SO DISAPPOINTED IN THIS COMPANY. We ended our service September 2021 because we moved. Now, as of mid-January 2022, we STILL have not received our refund. Every time I’ve contacted them, I’ve been told “it’s on the way”. On the way for 4 …
I wish to thank the driver of your recycling truck. On February 5, 2022 I was not home when he stopped by my house. However, my ring camera captured his professionalism in action. On that day it was very wendy in Aurora. It appears …
Been very happy with the reliability of Waste Connections in my year with them. Trash pickup is very consistent, my pickup is never missed and the customer service reps when I call in are amazing! Highly recommend.
They did not pick up our trash because the cans weren’t on the sidewalk. They were at the of the driveway like always. My neighbors trash was taken his was on his driveway. Update they fixed the problem 👍🇺🇲👍 …
Company doesn’t have enough employees they have nothing but felons working there and they fired someone over a traffic ticket they forgot to tell them about . They use you and get your hopes up then they fire you . Colorado is a no fault …
DO NOT USE THIS COMPANY. Completely incompetent. They have been rescheduling my trash pick up for over 2 weeks and still have not come by to pick it up. Or anyone on my street for that matter. Too cheap to buy chains for their trucks so …
I’m in a small HOA and we’ve been using WC since they acquired Pro Disposal. However this past week gave clarity as to why they only have 2.7 stars out of 5! …
I should have canceled them when I wrote this but they promised to be better. They’ve continued to miss my service and then blame me by saying my can wasn’t set out even if it had been out since well before their required cutoff. This …
I appreciate the hard work for the team working in the snowstorm today. It is very bad outside, and they were able to pick up our neighborhood garbage.
The drivers are timely. Office staff are professional and this service is easy to use.
Really appreciate the team for great service and picking up the large amounts of recycling on random weeks. Very friendly and professional. Thanks!
This is how they left trash they didn’t want to pick up lol it was stacked in box and plastic container but because their was no string tied it was pushed to street and left definitely wish this company did not buy pro disposal they are lazy and poor customer service
Every week the driver and his team member are consistent by working quickly and efficiently when taking care of our trash. They are greatly appreciated! Thank you for your hard work!
👍👍👍👍👍👍👍👍👍👍
Pick up trash staff is amazing
Staff on phone and in person very nice and truly want to solve issue …
No trash picked up as scheduled on 10/1/2021. Was told last week that driver would have to submit a photograph when trash was picked up. This week no trash was picked up for the entire townhome complex “as scheduled” as of 5:10PM on 10/8/2021.
Our driver is consistent and reliable. We appreciate him for taking good care of us!
They have never missed a pickup that I can recall in many years of service. Good work! Thank you!
Terrible company worse customer service. Every week they failed to show up on scheduled days. Constantly raising prices despite “locked in” deals. Failed to pick up trash multiple weeks in a row demanding more money to pick up siting …
Worst trash company EVER!!!!!! Save yourselves and go with someone else! They are absolutely incompetent, unresponsive and will charge you, the customer, for their inability to get their job done. Too often they would miss picking up our …
My trash has not been picked up in 2 weeks. I called this morning to make sure it’d be picked up today as per contract, no pick up. Called this afternoon to find out per dispatch my route has been completed. I work from home, I can see …
THANK YOU FOR ALL YOU DO FOR OUR COMMUNITY!!! YOU ARE HARD WORKING AND ALWAYS MAKE SURE WE’RE WELL TAKEN CARE OF. MERRY CHRISTMAS TO YOU AND YOUR FAMILY!! GOD BLESS!!
Only had them for about 8 months now, they have been ok. Today, after emptying my two trash cans, they left one in the middle of the street and one tipped into my vehicle. That’s just rude and unprofessional.
I love Waste Connections of CO. Just last week I put the recycling tub to close to the trash bin and when the area went to pick it up it upset the tub. The driver got out picked up every item and pit it back in the tub. Outstanding professionalism on his part. I will NOT make that mistake again.
In my opinion, save yourself trouble and use a different company! We received our yearly bill and noticed additional pickup charges. When I called the company, they didn’t know what they were from and at least removed the charges. This …
I just found out the 4 inches of snow in CO is a valid reason according to Waste Connections to cancel trash pick up. I asked when it could be pick up, a very chipper young woman informed me that they would do a double pick up on my next …
Horrible Business Practices and Services
We have used Waste Connections of CO for a several of years for our home trash …
this company is worthless don’t use them they have horrible customer service and missed pick up every week for a month and did nothing about it. may be cheap but you get what you pay for.
I have cancelled service with Waste Connections TWICE and they continue to bill me. This place is horrible to its customers, miss pickups regularly and really bad customer service. STAY AWAY!!!
Waste connections has been a great service for us; the drivers have always done a great job.
I’m so impressed with Waste Connection. And I think it’s so ridiculous to be impressed with a trash company. I moved to wheat Ridge in June and signed up for waste management because my neighbors had it. I had numerous issues with them. In …
Your customer service is literally TRASH!
Support local folks who actually pick up a phone call. This company could care less about you if you need to contact them. Awful awful awful awful!!!
Very happy with the response I got from Christina Nash! She helped me with my concerns and she was very nice! Great experience!
****UPDATE****
I switched to WM, there are no long hold times and no unprofessional customer service. Today, they missed a pick up, I called, got through to someone with in 20 …
They are contracted to pick up our refuse weekly and recycling every other week. They missed both our recycling pick up the week before last and our refuse this week (they missed our entire neighborhood). When contacting them, you can not …
This company is an absolute joke. They arbitrarily will not pick up (on several occasions) and then will tell customers it’s somehow their fault. …
I signed up to start with Waste Connections Jan 1st of this year. I paid for the full calendar year in advance. Price was slightly better than Waste Management. …
Surly, unprofessional office staff, & horrible service with many weeks where not only our house but our neighborhood trash pickup just didn’t happen. I had two accounts/addresses located in separate towns and the bookeeping continuously …
We have used Waste Connections of CO for a couple of years for our home trash removal and recycling. The pickups have been spotty but good enough – until today. For the third time in the past two months, I called Waste Connections to …
I would like to say Thank You to the Driver Alex n his helper Will for answering a few questions i had today concerning my service, just want ya to know i greatly appreciated the both of u regarding the both of being very informative …
Senior citizens with waste connections are paying premium fees for simple garbage collections. I have had two increases this year.
Administration and customer service is terrible and they charge INSANE fees!!!! Not worth the money anymore. Only decent part of the company are the drivers and collectors.
We signed up for services and for two weeks the trash was not removed. It had been almost 3 weeks sunce signing up and our trash is stinking and its a bad situation for us and our neigh ors in a new neighborhood. Customer service was defensive and not willing to make it right. Do not use these guys. Poor service all around.
Our waste removal specialist is outstanding! He’s always willing to help if I’m pulling the trash down by myself as an elder woman. He always make sure our trashcan is backed up on the driveway and yet out of the way. Friendly, considerate, helpful all the time!
I filled out the online form to start household service. Alejandra Ceniceros got back to me on the phone, very kind, professional and answered all my questions. Got signed up in no time
When the company was Prodisposal the was better service. Since waste Collections took over the service has gone down hill. …
Waste Connections of Colorado – Denver is the service through our neighborhood HOA. The drivers of the waste and recycle trucks are professional, friendly and punctual! The occasional heavy snow storm might slow them down but that is out of their control and they still show up.
Been a customer for years both commercial and residential. Today they did not dump my 96 gallon residential tote and left a note stating ” too heavy”. I called and was told they have a 40 pound limit. I weighed the tote and it was 38 …
Waste Connections recently raised my weekly pick up/recycling rates over 25% without any notification by mail, email, or phone. The receptionist was extremely unhelpful when I asked to speak to a manager. She essentially refused to find a manager for me to speak to. I am switching services.
They do not answer the phone ever. I have been on hold for an hour. They do not offer comport pickup year round. Let’s get with the times.
My HOA contracted with Waste Connections, therefore, I don’t have a choice. The employee picking up the recycling empties the bin by hand because I don’t have a Waste Connections bin as it won’t fit in my garage. Today, the employee picking …
Dear Waste Connections,
I have recently received your letter informing your customers of your company’s …
At this point I have lost count of how many times they have missed our house for garbage pickup. We always put it out in the open in front of our mailbox so there is no excuse for skipping our house. Our neighbors use the same company and …
Been trying for over a month to get a broken trash receptacle replaced. every time I call on hold for over 20 minutes before I reach a live person and they promised next week will be the time. …
The guys who pick up the trash each week and the guys who pick up the recycling every other week are great! They make sure the container is emptied, they’re reliable, and they’re friendly. I really appreciate their work ethic and responsibility!
I called today to get information to set up my residential trash collection. I got through without delay and spoke with a customer service representative named Carolyn. She was delightful and was able to answer all my questions. The …
I LOVE my trash pick-up driver!! But, I’ve had a few times where my recycling has been missed.
Rarely ever pick up if there is any small amount of snow. Blame it on weather. Never answer phone. Bad customer service for sure. Pro Disposal was way better.
Weekly General Household Trash pick up. I used this company for about 3 years and of course they have increased prices to the point that I am changing companies. They also charge a Cancel Fee for basically a month of service. They don’t …
Only been with company less than two months and fourth time now filing a complaint
Driver is way lazy to simply place a box in trash truck that was on top of …
Trash collection with another company has been sketchy so I went back to Waste Connection. They have been on time, professional and so nice to make sure everything is empty. Kudos!
They will raise your bill without notice and then charge you a fee to cancel service even if your account is paid in full. Go elsewhere they are a rip off!
This company is the worst if you have one extra trash bag or container, the staff is rude and right after Christmas they don’t expect you to have any additional trash. We stayed as they changed owners 3 times and each other company was great, not this one avoid it if you can.
Missed two weeks straight. At Christmas. I now have 3 full cans and a over 30 boxes. I have to pull it back in and store it for another week. No one answers phone and vmail is not an option.
Our regular garbage pick up is always prompt, at 7AM, as advertised. Can only think of one late p/u, maybe a year ago, and that was due to a truck break down.
If I could rate this trash company lower, I would. They don’t pick up on the scheduled day of services. It’s going on two weeks without pick up, and I sure as hell didn’t cancel the services. If you try calling, you’re on hold for over 20 …
They used to have to empty my own barrels by hand & never complained. I then paid for delivery of trash & recycling bins and pick up is now easier
Great service, great price for Highlands Ranch HOA.
They send us reminders to have our trash out by 7 am only for them not to show up.
Every time it snows they cancel the service for the day. We went two weeks …
DOES NOT RECYCLE! week after week i have watched mine and my neighbors recycling get dumped in with the trash. Absolutely disgusting and dishonest business practice. And makes me feel pretty helpless as our oceans are overflowing with garbage.
This company exhibits exactly what you’d hope to see from a waste collector, reliable and consistent service from a legit company. They also have respectful and helpful drivers that go out of their way to do a solid job every time!
Absolute worst trash service in Denver. You are better off with ANY other company. Their “customer service” is anything but. Constant skipping pick ups with promises of credits that never happen…just spare yourself the nightmare!
While they whole world was upset that trash pickup didn’t happened on Thursday (as normally scheduled) due to arctic blast that hit Colorado, driver still managed to make it on Christmas Eve to pick up trash! Know that you are appreciated, driver that made it to the sharpe family division! Thank you!
I was missed numerous times My cans were left sitting in the street I was missed numerous times. I left message in December stating I wanted to discontinue service when no one would answer the phone and I get a call today harassing me for …
I had Waste Connections service for several years. Over the past one-to-two years their billing practices have deteriorated to the point where I was compelled to cancel my service. I would receive a late notice on my bill threatening to …
UPDATE: After months of inconsistent service, I had to call at least once a month to get either trash or recycling picked up, this company is no longer serving my area. I stayed with them because at least they aren’t Waste Management, but …
Worst trash company ever. They always forget or just dont grab my dads trash. He is 80 years old and trash is supposed to pick up thursday. Then they dont pick it uo and no one answers the phone friday. His hoa wont let him leave his trash …
The worst trash service in Colorado. Unfortunately, we have a nationwide contract with these jokers. Otherwise, they’d be kicked to the curb. Went from 3 days a week Monday, Wed, Fri to once a week. Zero communication, drivers are liars. I hope they go out of business. Losers!
It took them 5 tries, several hours on hold, and a month of trying to pick up my recycling. They offered to credit my account for the missed pick ups, but never did. They also claimed the issue was I had an old recycling bin and said they …
I just don’t get how you can just pick and choose which which streets you want to pick up trash on. How is it that the rest of my neighborhood got trash picked up after TWO WEEKS OF IT BEING DELAYED, DURING THE HOLIDAYS, yet my street did …
Riley over at Waste Connections pulled a quick one on us. Quoted one price and charged another after four months. Now it has been six months and the price is double what they quoted. I got a price from their competitor (Republic) and it was …
Always late notifications. Cancelled pick up for Thursday and Friday due to weather, notification on FRIDAY! after normal pick-up time. NOT before the 6 am call for all trash to be on curb. Update your notifications and technology. This is a re-occurring issue with this company.
Waste Connections service my community and claims 96 gallon garbage/recycle bins are necessary for everyone, even though it takes us excessive space in my garage and more than a dozen of my immediate neighbors have smaller bins. After over …
Consistently late on pickups. They passed our house without picking up 4 times in the past 10 months. Sometimes they come by a few days later after calling and complaining. Sometimes they don’t. Service was better before pro disposal was bought out.
Waste Connections was the only service that didn’t charge extra for our excess move-in trash! The annual cost of service was the lowest we could find, and our driver/pickup person is really helpful and kind. We’re extremely appreciative of the service Waste Connections provides.
Waste Connections is an extremely dishonest and unresponsive company. For weeks, I have documented them dumping our apartment building’s trash and recycling into the same exact truck to ship it all off to the landfill, which not only …
This company is great if what you expect to have happen is that you pay them for recycling every other week and they pick it up every 6 weeks if you are lucky, trash is only slightly better in that it is supposed to be picked up weekly but …
I started Waste Connections Denver when I purchased my house. Out of all the different trash companies in my neighborhood, I chose W.C.D because it was the cheapest one. I have now had them for 5+ years and I’m extremely pleased with there …
My apartment complex uses this company for waste removal and I just wanted to note that they’re always very professional and kind. Today I saw them let a woman put her recycling into the waste basket even though the man was all set up to …
This is a greedy company. No matter what the circumstance they will not issue a credit. In the past 3 years I used them I had 2 situations where they owed me a credit and refused to issue them. The last time I said adios and went to Waste …
This is the worst trash company. I signed up with them 2 years ago with a contract. Every time I get a bill it is more then the contract states. When I call about it, they can’t seem to locate the contract. The biggest thing that made us …
The customer service staff are discourteous, do not listen or Care about rates that have been stated by previous staff and one has even hung up on us. They decide on a ‘party line’ and are short and unresponsive to Long time customers …
We have had problems recently with trash removal. I found a local company that was cheaper and had an excellent reputation. I went to cancel my account with Waste Connections and they charged me a cancellation fee despite the fact that …
I’m very frustrated with this company because they charge people different rates for the exact same service in the exact same neighborhood. There is NO transparency with the rates they charge, so you have no idea if the rate you are paying …
I am writing this review about the great experience I had with Waste Mgmt today. My customer service representative, Jessica was kind, respectful, and the ultimate professional. She resolved my issue quickly & fairly. Her customer service …
Out of the last 4 weeks of service they have refused to pickup 2 out of 4 times. One of my neighbors has waste management and their trash pickup date never missed. Waste Connections excuse was bad weather. There was less than an inch of …
This is the worst experience I have ever had with a trash collection company. They do not care about their customers at all!
They will hit you with a 25 dollar cancellation fee when you go to cancel. …
I’ve been a customer for several years. And they used to be great with my trash cans. Even took them up my driveway after emptying. However. Now they empty them and fling them wherever, and block my parking place, not considerate enough …
We were a loyal 6 year customer. Every year, we host a summer party and have extra trash. Every year we call to advise them of this (knowing from experience that they will NOT pickup if you do not call them in advance), and every year it …
Want to say that it’s a billing issue when the paid bill is in our email. Two weeks ago you said the same thing, makes no sense that two weeks later the bill again hasn’t been paid? SMHScheduled for 4 days a week and you only come out Twice …
I recently moved to Highlands Ranch, and have been having so much trouble with Waste Management trash pick up services. I finally decided to switch over to Waste Connections and was immediately satisfied with the exceptional customer …
BEWARE of this company. They will increase your costs significantly over time, will only sometimes pick your trash and recycling up, and then when you’re unsatisfied with their services after years with them, they will CHARGE YOU A …
I’ve used this company for about 4 years now and have had nothing but good experiences with them. When Arvada did the whole switch, they were quick to reach out and keep my prices competitive and even less than the city is charging for …
Windom Peak uses Waste Connections and they are great, keeping up with the trash service for hundreds of people is no easy task We would really like to thank and praise our drive FELIPE VALDEZ, he is our driver and he is the best. He always …
The driver of the recycling truck saw that I had set out my container out late. He noticed it before he left the neighborhood and came back to get it. People like him are the difference between average service and outstanding service. Thank you for hiring such excellent employees!
This review is for a customer service call I made to discuss why my bill was so high (extra charges for large items my son put out without me knowing). My agent was ALEJANDRA CENICEROS and she explained my bill and itemized all the charges. …
I have grown up and lived in Colorado for all of my life and had used Waste Management up until now, our HOA hired Waste Connections to manage our trash and recycling. This is a weekly/bi-weekly occurrence, I read the requirements for …
One of the worst companies I’ve ever dealt with. I’ve been a customer for over 10 years. I put up with the missed pick-ups, and excuses until today when I was told my dumpster didn’t get picked up due to the snow in the alley. Find me an …
This company is a joke. Anytime it snows they are behind and delay trash pickup.well this is Colorado. Snowed last week and they won’t pickup until the following week. Well guess what it snowed again and there a day behind again. So now I …