Welcome to OnPoint Urgent Care Highlands Ranch Our goal is to provide an urgent care experience that surpasses all others. You will notice the difference as soon as you enter an OnPoint Urgent Care center. • Luxuriously appointed waiting rooms • Televisions in waiting areas and treatment rooms • Fireplaces • Complimentary beverages • A short pleasurable wait time
| Friday | 8AM to 7PM |
| Saturday | 8AM to 7PM |
| Sunday | 8AM to 7PM |
| Monday | 8AM to 7PM |
| Tuesday | 8AM to 7PM |
| Wednesday | 8AM to 7PM |
| Thursday | 8AM to 7PM |
24300 E Smoky Hill Rd Unit 120, Aurora, CO 80016
This urgent care is extremely clean and the service has always been great. Even when there were quite a few people in the waiting rooms they move quickly and the doctors are thorough and very friendly. I’ve been there twice for myself and once for my 2 year old and we now go there instead of our primary care physician for most things.
I recently took my husband in for flu like symptoms. Everyone at this office was extremely professional starting with Jenn at the front desk who was able to quickly advise me on the phone and not in a ‘rushed’ and ‘I don’t care attitude’ …
The staff at OnPoint Urgent Care on Smoky Hill in Aurora is amazing! They are always friendly and professional. I’m glad they are close to home and convenient for my family. If you haven’t been here for urgent care, I would highly recommend the next time your circumstances require a visit!
This location has a fantastic staff. They are fast, friendly, and efficient. I was especially impressed with Adam and Daryl. Adam provided a great deal of knowledge in a manner that was easy to understand while keeping the mood light. Daryl …
Called ahead, filled out all the paperwork online to be able to go in and get my kids Covid tests done. There was no one ahead of us and we had to wait over 1/2 hour to get in. By the time we were called back, my daughter was so scared of …
1. I was never asked my medications and they were not included in my chart
2 I was given incorrect containers for stool sample testing . The tests could not be run . Took three days of calling to learn that the tests could not be done …
The staff was very helpful and kind. Larry was my nurse and x-ray tech. He was amazing!! Very professional and made sure to recommend alternative options since I self-pay. I walked out with with a $250 bill instead of $500 because Larry was …
I took my son to this UC for a deep splinter. The physician we saw (Dr Baca) was very patient and caring and he was able to remove the splinter. I appreciated the time he took with my son to calm him down. The facility is clean and the …
I have always go to this urgent care they are fast on getting you in and taken care of. Also the people there are caring and make your visit very personal its a pleasant experience when you don’t feel so great. Last time I was in Larry and Daryl took great care of me and showed a lot of concern for me. Thanks for the care!
Dr. Shell is awesome, she really spent the time necessary with me to determine what was causing my pain.
Great staff and doctors! I didn’t even know they take adults as well. The doctor and staff have excellent bed side manner. Love that the place is clean and very well set up.
This urgent care is my go to! Sandra at the front desk is seriously the absolute best front desk agent anywhere. Remembers your face and is always welcoming and sweet! Bobbie the tech there is absolutely hilarious and phenomenal at her job. …
I like the change to patient check in. Minimal contact with the staff and then completing the process from my phone in my car. The clinical staff continue to provide excellent service.
Process was easy, staff was helpful and waiting area was pretty nice. Comfy seating with TV and a kids play area. Wait time wasn’t too long even with the many folks that were sick with the terrible virus going around. Would definitely recommend this urgent care, there opened on Sundays too.
We have been here twice in 10 days and both times, received great service. Although they were very busy tonight, and the wait was long, the staff could not have been better! Once we got taken back, everyone was very attentive, particularly …
This place is absolutely amazing! First off, tje lobby is amazing! Its a place that you don’t mind waiting in, but I have never had to wait that long anyway! All the doctors and nurses are top notch. They NEVER make you feel bad for coming …
My previous urgent care experience was horrible so I was definitely reluctant to go to another. I don’t have insurance and so when I had my accident (gash in my chin) I told my wife to look at the best reviews for an urgent care facility …
The receptionist with dark curly hair and glasses was either not in a good mood or doesn’t like her job very much. She was so rude and disrespectful when she incorrectly quoted my insurance copay. She kept using language such as “like I …
Greeted by Sandra, she made my day. What a lovely and personable human being to be welcoming people when they’re in pain or need medical attention. Right then and there, I started feeling better. The staff was incredible, friendly, …
Great doctors and PAs and really all the staff! Very courteous, attentive and caring. Also, straight forward with pricing, which is important for me. Been here a few times with different complaints and always get taken care of. Would definitely recommend, especially with self-pay.
Went two weeks ago with a shoulder injury. Sandra the receptionist and Daryl the tech were very professional, caring and helpful. Wait time was minimal. Leah the PA was knowledgeable and very helpful with follow up care, plus referrals for more treatment. Would definitely recommend this place.
They refused medical care to my 4 year old, because I have a medical exemption and can’t wear a mask. He needed an xray to rule out a fracture in his foot. My sister-in-law who is a PA even tried to call and ask why they didn’t accept …
They were really great. Needed a Covid test for my 15 year old daughter with a serious mood disorder. They were fast, actually pulled me aside to see what would work best and caring. Great experience, great staff and thorough with tele-med visit first. Can’t say enough. ❤️
My family and I have been in there a couple of times for different reasons. Our last visit was on a Friday after Thanksgiving, it was busy, but we got in within an hour. The staff was friendly and helpful. The nurse Kelly Taylor was …
First off they are very efficient at taking in patients when I cut my finger right next door they were my first thought and they didn’t let me down. Friendly service at the front desk and definitely workers that are trained and know what …
This place is great, clean facility and comfortable. Sandra at the reception is super friendly and attentive. Denni the nurse is nice and personable also gave lots of respect to Laurel. Laurel is great and thorough with her job. I am …
Been there twice in the last two weeks for the flu. Each time was a great experience. The first time I was there, it was quick. Got in and out in under an hour. The doctor was great as well as all the staff I had to deal with. …
Each one of our household members has been to this Urgent Care office many times and it has always been a great experience. I feel like each staff member is truly caring and always going above and beyond to meet our needs. Nurse Larry and …
I made an appointment online, and while I was still finalizing it, OnPoint Urgent Care called to confirm. I was able to get there within thirty minutes, had my COVID test done, and was out within 15 minutes or so. Excellent and very professional.
This is the only Urgent Care I’ll go to in the area because I’ve had such terrible experiences elsewhere. It’s Urgent Care, so it’s not perfect, but it’s really clean with friendly staff. You should go to their website first and sign in so the wait is a little shorter. I’ve never had my wait time be unreasonable.
Front desk was super friendly, electronic check in was fast and efficient, and our physician assistant laurel was wonderful. We walked in at 740pm just before closing and were checked out and on our way to the pharmacy by 810pm. Finances …
I went to OnPoint early on weekend morning. I checked in online. My check in confirmation number did not work and I was anxious about waiting. However, this clinic was very comforting, human friendly and saw patients quickly and politely. …
An awesome urgent care center. I was involved in a motorcycle accident and went here to get x-rays done. Brittany the x-ray technician took fantastic care of me and patched me up. The staff is super friendly and will take great care of you. …
They make you wear a mask even though there is no proof that a mask works against covid not to mention that covid is gone, it doesn’t make money for the government so they have moved on, it’s just a cold.
I took my father-in-law in because his blood pressure had skyrocketed since coming to Denver. We were greeted by Nina who had already processed his insurance before arriving. Then, Dr. Bushnell spent nearly an hour with us explaining the …
My husband and I have been in to this location multiple times and love it. Our most recent visit was amazing! The receptionist (Sandra) recognized my husband from another OnPoint location (Lone Tree). I know this place sees a lot of people …
Every time I come they’re awesome! Super fast and friendly. The receptionist Sandra was a delight, super nice and my daughter loved her! The doctors don’t mind me being a paranoid first time mom, they don’t brush me off like a lot of places do. They addressed all of my concerns and I left feeling much better😊 …
All personnel at this clinic were courteous, attentive and sensitive to my needs. Everyone demonstrated a sense of urgency without skipping steps and listened to my concerns.
Went for an x-ray. Avoid if you want any assistance in following up with a pediatrician. The NP, tech and radiology tech were friendly and helpful however the front desk staff is condescending. From trying to be forced to leave a credit …
I usually really like this place, but not with my last visit. Can’t remember the name of which doctor I saw. It was an older lady with blonde hair. She refused to prescribe antibiotics for my sinus infection, claiming it would “clear up on …
SO annoyed.. I SCHEDULED what I believed to be an appointment 1.5 hours ahead of time – per THEIR website.. only to be told – you just “pre-checked in” it will still be a 30-45 min wait.. there was a 2 women behind me one said she had been …
Other than an unusually long wait to see the attending physician, my visit was excellent.
Everyone apologized for the wait, so customer service was excellent. …
OnPoint Urgent Care did an amazing job helping me with my burn. The nurses and doctor were super nice and explained everything really well. I would definitely recommend going there if something happens.
Would not take my primary insurance so I could not get a rapid covid test which heavily interfered with my job and everyday life. If you have medicaid as a secondary insurance, they seem to take that over anything else and will not do …
I was in Denver visiting friends when I fell and hurt my arm. It happened late at night so we went to an after hours clinic. I had a horrible experience at that after hours clinic. They did no x-rays and didn’t even want to stitch my arm up …
I’ve utilized the services here a number of times. Each time varied in time waiting, but nothing really unexpected. The staff has always been great to me and my family. I will say that on my last visit, the person taking my vitals before …
I had a deep cut on my left hand. We went to another clinic and waited for over an hour just for the physician to arrive. That is when we decided to go to OnPoint Urgent Care. They’re check in process is extremely easy the staff is …
This place is the absolute worst. If you live nearby, you can drive to the Lone Tree location to get your care, drive back, and still be home before they would get to your visit here. I’ve been here three times for covid tests since June …
We don’t have insurance and had gone to see a doctor who said that my boyfriend had the flu and it would take a few weeks to get over. It wasn’t getting any better and we decided to go to an Urgent Care Facility. I called before we left …
The Staff are all very kind and attentive. The facility is nice as well. I went there when I got sick in CO on a visit from TX. I had an EXTREMELY sore throat, hoarseness, cold, etc. I fully expected to be given an antibiotic (and …
We went on a Friday evening with a sick baby. The wait was atrocious, they said their computers were down. We waited two hours to be seen. The front desk was so nice and walked around and gave popsicles to the kids and turned on cartoons. …
Excellent service both front desk and treatment area. The medical staff is very astute and quick to catch on. I am a physician phobic patient a but I must say the team has made me comfortable enough to seek medical attention. Thanks for …
I have been to this urgent care twice in the past year unfortunately but thankfully the staff makes the experience as quick and efficient as possible. D’Angela at the front desk is always a joy and very welcoming. The tech I had, Denni was very kind and helpful throughout the experience. A great Urgent Care to go to.
Kind caring courteous and listened to all my complaints. Sandra the receptionist was very pleasant thorough with instructions and very attentive to each individual. She gave clear instruction and just awesome ask theway around. Frankie was …
Wait time was good, not very long. The woman at the front desk was delightful. Other than that, I wouldn’t recommend. Only because I brought my son here with a 102.5 degree fever (it was a Sunday) to be tested for strep throat. They did a …
This was my third experience with OnPoint at the Aurora location and each time I have been impressed with their efficiency, friendliness, and just plain good care. They have been able to fit me in each time I’ve requested an appointment, and even when their phones and computers were down, I was treated with cheerfulness and care.
On point Drs and nurses/techs at the Southlands location are amazing. I have used them several times and they have always gotten me in and out and addressed all my issues. They even call to check up on you! Thank you so much for the care you give to your patients!!! I will keep coming back!
This place is amazing. Very clean, very friendly staff. Took myself and my son in for care. The doc was great, listened to us and cared about our issues. Great care and was fast. We didnt have to sit in a waiting room for hours just to get …
I have been to this facility multiple times and have always received excellent care. This time was no different. However, I am throughly impressed with Nurse Practitioner Steve G. And EMT Trent W. They listened to me rant about previous …
The longest wait. I checked in online and it was a two hour wait. When I arrived for an asymptomatic Covid test, had to sit in the waiting room for another hour +. Always the same… although once you actually talk to staff they are good. I’ve done this a few times – I won’t be back.
Sandra was very empathetic to my daughter’s issues and was also professional and friendly while we checked in. We had a very short wait then Larry was AWESOME! He was on top of everything and made sure that everything ran smoothly while …
After running test they said that everything was normal, then got a phone call the next morning say that some number was elevated and we should go to the emergency room. When we got there the Dr said he had no idea why they sent us to the …
My experiences at this location are quite good. The wait times are reasonable, and usually short; staff are pleasant and competent, and the physician was knowledgeable and compassionate. …
I spent three hours outside waiting for a 15 second Covid test and for the doctor to say yes it looks like you may have pink eye. After the test I waited another 45 mins for my check out ppwk. Supposedly the Rx was electronic and went …
Although the NP I saw and Darcy were great, the rest of the staff especially Amber were very rude. They did seem to have any care for their patients. To get a COVID test it was difficult and it was very disorganized. They did not explain …
These kind people take great care of you and treat you like family. My FAVORITE urgent care facility! Extremely friendly and caring people. I told them they treat me better than my own private practice. Renae, Lori, Sandra (sp?), and Daryl …
Went to urgent care with my wife as we both got sick. $250 out of pocket just to see the PA. Front desk staff was rude. The service I received from the PA was good as he was very knowledgeable (Beltecezar). Got my antibiotics and was on my …
Signed in online on a Sunday morning, was at the parking lot just before they opened at 8:00 am. Called the front desk just after 8:00, got connected with their “Spruce” app, and after giving details to the assistant, I met with Steve via …
OnPoint was, shall we say, ON POINT! I was able to save my spot in line and walk right in. They were thorough checking for all possibilities and we’re very informative. I was even able to adjust my meds with them after the first round was …
Every urgent care should model themselves after OnPoint Urgent Care. The waiting area was clean, and those at the front desk were professional. While you wait, you can pass the time by watching televisions and/or logging onto the Internet …
Check in was SO easy, the tech and Dr were pleasant and compassionate
I decided to try an urgent care facility instead of a trip to the ER. What a great decision! From the time I arrived, the front desk staff were kind and took my health concerns seriously. Cathie, Frankie, and Nina were wonderful. I was …
I recently had a visit at OnPoint urgent care on Smoky Hill road and had a very good visit. The staff and physicians were extremely professional and the office was beautiful and welcoming. After my visit, I had a discrepancy with my …
This was the closest Urgent Care near me. They were conveniently located and super fast to get me stitched up. I really liked the atmosphere & the medical professionals that work there. I now have an Urgent Care to use and I highly recommend this place!
The attention I received fro OnPoint was exceptional. Extra precautions with my diagnosis were taken and made me feel very cared and looked after. The follow up phone call I received a couple days later was super nice and very appreciated. Thank you to all who worked that day!
Amazing and very helpful staff . Every time I need to see a doctor I think about On Point because their dedicated staff are very kind. No matter how you feel but seen Sandra at the front desk you already start feeling better, she is the …
Took my sick toddler here on a Friday at 10:30am. Didn’t get seen until 1pm. A 2.5 hour wait with a sick 2 year old is quite awful. The prescription they wrote had unclear dosage information so the pharmacy couldn’t fill it. Pharmacy tried …
I’m glad to have chosen this clinic. I’ve been to a few in the past and dreaded having to go and deal with long wait times (made into a nightmare when you have a small child with you) and stressed, cryptic staff who make you feel like an …
The doctor, medical assistant and radiology technician were all excellent, but the woman working at the front desk for check in was extremely rude, loud and talking badly about the people sitting in the wait room with her coworkers very …
The Urgent Care has always been clean and professional when I go in. Both my husband and I and have been really happy with their care. I appreciate their bed side manner along with helping us get answers and take the right steps to figure it out. They even call to check up on us after to see how we are doing! Highly recommend them!
We went in because my son took a hard hit to the chest with no pads at football practice and he was complaining of chest pains.
Once we got there we found out our insurance company had his birthdate wrong. …
I would highly recommend that you use OnPoint Urgent Care!
Experience was great! The wait time, despite having several ahead of me, was …
We had an amazing experience here. Only had to wait about 5 min to be seen. The medical assistant was very nice and then our PA Wade Bennett was wonderful. He made my two year old feel very comfortable, and even gave us suggestions for cheaper prescriptions. I will be going to this urgent care every time from here on out.
We’ve visited OnPoint numerous times either over a weekend or when our primary could not get us in. We have been very happy every time. They are always very timely, even when there are a handful of others waiting to be seen. The doctors …
It was fast, safe and convenient. The doctor listened when I told him how my son was acting and that I was pretty sure he had an ear infection he didn’t question or second guess me, he just took a look in his ears and throat say that his …
Where to start? There are so many wonderful, caring people at this Urgent Care. I took my son twice last week (Sunday and Monday evening) for worsening symptoms) and both times, we was given exceptional service. The staff kept my son, …
It says they offer all these services, and i get being busy… but everytime I have come in for some condition, they have apathetically just prescribed me antibiotics after waiting a couple hours and just sent me on my way… where’s the …
Fast service! Our PA was fantastic, had great bed-side manor and was extremely competent! I highly recommend this facility and all the staff! Everyone was nice, efficient and got us in and out in less than 2 hours!
Seriously the best urgent care ever. I have a 8 year old so I am Here a lot and I refuse to go to any other urgent cares. All the doctors are amazing and super friendly and know what they are doing. …
OnPoint Urgent Care is a place that my family and I have been going to for about 7 years now. We keep going back because the staff and Doctors do not treat us like we’re a number. The waiting room is very cozy , clean and inviting. The …
Horrible experience,had to sit in my car for 1 1/2 in 95 degree heat waiting to get in. Very short evaluation, misdiagnosed, no follow up. Had to call back for further guidance, tech spoke to me like didn’t have time to help.
Larry, Nina and Tiffany – thank you for making my first visit to OnPoint Urgent Care a great one. Your company should be grateful to have such dedicated, knowledgeable and friendly employees. Not only was my visit there FAST, I mean under …
Medical care these days seems to grow more impersonal and disconnected… Yet, that has simply never been the case in our experience with OnPoint Urgent Care. From its roomy and comfortable waiting room to the remarkably patient, friendly …
The lady working up front was a HUGE help for us in trying to understand our insurance and the cost. We are very grateful for her help.with Liza. With her help it was actually cheaper than seeing our doctor with a regular visit. Visit was fast and everyone was very helpful.
We absolutely LOVE OnPoint Urgent Care!
We come here all the time. They are so fast to call you back to see a doctor! We have often seen Dr Leep he is amazing and so friendly and great even with our 2 …
Had a great experience. Since it’s nearly impossible to get into a Primary Care doctor these days, I chose to go to OnPoint Urgent Care to be seen. Sandra at the front desk was so kind and knowledgeable. The PA Renae was very kind and …
What a great experience! Our nurse, James, was easy to talk with, shared some common interests and was very friendly. He quickly picked up on additional symptoms, a highly involved care giver! He talked with our daughter not AT her which …
I went in for a COVID-19 test and was told that processing would take 2-3days which then turned into 3-5 days because they sent the item out of state for processing. Which then turned into 5-7 days for processing. I went somewhere else and …
The staff is awesome. They are friendly and caring. Yesterday was busier than usual the wonderful front lady staff member was fantastic at getting everyone checked in as quickly as she could. She was up front with the wait time. Then upon …
I’m always very skeptical of Urgent Care facilities but this was the second time I’ve been forced to go to OnPoint Urgent Care. My experience was absolutely fabulous, from check in to check out. The receptionist was so caring and …
I used to get upset when I wasn’t able to see my own doctor, I don’t anymore because I know I can go to OnPoint Urgent Care and receive the same quality of care. Laurel Nankey, PA took the time to go over things in detail with me and did …
The front desk staff is ridiculously nice. Not only are they prompt, courteous and extremely respectful, they are also just great personalities with superb customer service skills. I ended up in this place twice in two weeks and BOTH times …
I have always had a great experience at On Point. Great facility, fireplace and comfortable waiting area, amazing staff, nurses and doctors. It feels great and they care about their patients. Larry was my nurse this particular time and he …
I scheduled an appointment online. I received a text an hour before that asked for my symptoms.
However, when I arrived, I was told because I had Covid like symptoms, My …
My friend and I arrived at urgent care about 30 minutes before they we’re due to close on a Sunday. We didn’t know what kind of service we would receive since it was so close to closing (and on a Sunday) but everyone in the facility was …
I really can’t explain how incredible the staff is. When I first came in I was in a lot of pain and discomfort. I am in that stage where I am in between jobs and I have no health insurance and I was really struggling with money. Sandra at …
Worst urgent care I have ever been to! There was myself and two others took about an hour to call me back. Waited in the freezing room for 30 more minutes, then tell the doctor lady my issues I was in so much pain obviously when you ask for …
We booked online for a sports physical. We were seen promptly and had excellent service!
I am sure I can share the same sentiments as everyone and we agree that no one really looks forward to going to urgent care at any point in time. A building full of sick people, nobody is really in a good mood, the whole vibe just gives off …
My experience was amazing! The two ladies up front were welcoming, friendly and quick. I had a very little wait time and everyone seemed concerned for my well-being, making sure I was feeling okay. It was also very clean and the paperwork …
Posted a 1 🌟 review a few hours ago about the OnPoint facility on dry Creek TERRIBLE! …
Staff was rude and made me feel unwanted. I was sent here due to not being able to get into my doctors for another 2 weeks.
I had a fever of 102 and had strep. The front desk lady, believe her name was …
We absolutely love this place. All the staff are great and the environment is welcoming! Won’t go anywhere else.
Overall it was really good. The physician assistant I spoke to was wonderful and the rest was done relatively quick and easy though we did have to wait a while. The front desk was not friendly at all when my husband called to double check where we’re supposed to be parked, we just put it down to a bad day.
Several months ago I went to On Point urgent care twice in one week. The second time was on a Sunday night. I was really impressed by the care I received. I was taken right away. The bill was very reasonable. The medical personnel knew …
I had a good experience at the Aurora office. Gina, the provider, contacted me for a tele-visit and made arrangements for me to get some tests at the office. Melissa cheerfully helped me moments after I arrived, and Gina called me within the hour with my results and instructions. Thanks for a positive experience!
Been using On-Point for over five years and I love the great care all their doctors, PA’s and staffers provide.
Made an appt for my daughter online. Got a rude text the day of the appointment asking what we were seeing her for which I noted when scheduling the appt. Since she had COVID symptoms they changed the appt to a telemedicine visit which we …
Great place. Front desk ladies were awesome! Back if the office was super nice to
Went here after being mistreated and refused care at the terrible CareNow off Parker and Arapahoe, and this place was awesome. There was a wait and it was more expensive, but WELL worth it to receive the treatment I needed from skilled and …
I’ve been using Onpoint for years now, first in Highlands Ranch, now in Aurora. I appreciate this place so much I skip the urgent care a block away and drive 8 miles to be seen by this team when the need arises!
Pretty good. I liked that I could book ahead online. The front desk associates were SO nice. Was a little mad that the doc sent my prescription to the wrong pharmacy than the one I had requested.
Came in after a small work accident and they were very nice and helped me out with worker’s comp. The nurses were very friendly, personable and professional. I’d recommend this place to anyone.
Worst experience. Vomited in their facility but couldn’t be seen. Went back the next day to finally speak with a doctor, and when I did, the wait was long and she didn’t listen to my needs nor did she examine me as a patient. They had me …
I came to OnPoint on the recommendation of my PCP for a chest xray and consult on a deep cough with body aches. I was seen almost immediately, after a brief consult, I was given a COVID and flu test and a chest xray. The results were …
I went in over 10 days ago for a COVID test. I was told 2-5 days for results. After 7 days I reached out and was told they lost my test. By that point I was returning to work and no longer needed the test. They then told me they would …
Service definitely depends on who you see. I went in a couple times for a covid test. The first time was a good experience, when I tested positive for covid. The second time I visited, I was days past my quarantine period and needed a …
Staff was beyond unprofessional, the wait time for a covid test that I had an appointment for was over 45 mins, when discussing payment I was told 3 different things, at that point I wanted to leave, because I had no idea what it was going …
This urgent care is anything but urgent. Waiting for two hours and still have not been seen. Not very busy at all. But everything seems to move at a snails pace. …
Everyone was extremely professional and caring
Did their best to help everyone with so many being sick there
Facility, front desk and Nurse provided an awesome service how ever the wrong Diagnostic from the Dr. “D” almost got me killed, I had left and consulted w other Dr. Later on as my condition worsted Who then advise me of the seriousness of …
Do not come here! I have had a terrible experience. They seem to be very understaffed. I have been trying to get the prescribed medication for 7 days now but I am unable to because the doctor who saw me won’t give the pharmacy what they …
The receptionist Sandra is fantastic! It is a very large and clean facility..probably the best urgent care I have ever been to! I did not spend much time here at all and I am blown away 😊 …
They refused to verify my insurance. They said they were too busy and that verifying insurance by making a simple phone call was not part of their job. They would not help direct me to someone who could verify my insurance. All they needed …
Appointment made easily online. When we got there the receptionists were very kind! The waiting room was empty (unheard of with Covid). Myself and 2 daughters waited a max of 5 minutes before being called back. Another extremely kind …
Very nice staff. They were quick and efficient and the office was clean. It has a wonderful fireplace and coffee while I waited for my son to get his sports physical. …
So grateful for this place. I walked in 5 minutes before they closed with a gash on my head desperately trying to avoid having to go to the ER. The front desk guy was welcoming, the medical assistants (Hilary and another cool dude whose …
Efficient. Had to wait but not too bad. Doctor was great. Had a small cut on my nose and he glued it quick and I was done!
The staff was super helpful and very nice. I brought my mother into the center because she was having lower back pain. The doctor said she did not need x-rays. She is from out of town and when she returned home she found out she had …
If you have an urgent health situation, this is the best place in or around Aurora! Pleasant and professional staff that helped me through a very difficult situation! I hope I don’t need to go there again, but if I do, this is where I’m going!
I visited the urgent care with an injured toe. My experience with each member of the team, from the front desk to the x-ray tech to the nurse practitioner, was stellar. Everyone was very kind and also accommodated my toddler tagging along. I won’t hesitate to go back if I need this kind of care again.
I really didn’t feel heard. I had a horrible pain in my upper left side that was so bad I was tears. I had also had a minor headache for about a week. I was sent to my car to wait for fear of covid, even though I had no symptoms. After …
Provider was great. Support staff is lacking in knowledge and skills. After a week of no results, contacted office and found that a major piece of my care and testing not completed which caused issues with a workman’s issue from an exposure. Unable to get a call back from manager office manager. Not impressed. Very neglectful.
I visited twice in August for my kids, in the office everything was nice and doctors seemed great. Afterwords we have had nothing but problems with their billing department. Much of our info was entered wrongly and lead to things being …
They tend to be super slow. You can check in online in an attempt to “save your spot” in line, but every time I have done so, I have still ended up waiting ninety to one hundred twenty minutes (two hours) past my “saved” time. On the other …
Went into the clinic about 30 minutes before closing and they refused to see me. I was told that there was 30 patients in the back, 15 outside waiting in cars and they were unable to see me. They don’t even have 30 patient rooms in the …
I made An appointment online to go to OnPoint, I have been to this location several times for either myself or my kids. We have always been treated nicely and with compassion. This time I wasn’t sure if it was Covid or sinus infection or …
Staffs are so friendly and nice . They provide good service . The only thing that concern me is waiting time is too long .
While the doctor was amazing, it took 2 hours to get seen and get an x-ray. Then, once the doctor referred me to imaging and specialists, the staff were responsible for faxing the referrals – but apparently that was beyond their job …
Great experience. Highly professional team. Easy check-in process and exceptional service.
The doctor and nurses at Urgent Care were very welcoming and kind. They took great care of me and made sure they met all of my needs. They explained everything they were doing for me and why. I will definitely go back to Urgent Care in the future, if I need immediate care!
This is the best place I’ve been for issues with mine and my 3 son’s urgent health issues. We’ve been going here for years and they’re always polite, attentive and quick to get us treated.
It was a terrible experience. The process of getting a “non”-appointment was confusing, included miscommunication both digital and verbal, and was incredibly frustrating. The person at the front desk was unprofessional, rude, …
My child fell at a park close by and had a cut that I thought likely required stitches. I found this urgent care doing a quick Google search and we headed over. Upon walking into the facility I noticed it felt really clean and recently …
Can’t really give any stars when you don’t even get seen. Checked in and completed paperwork on my phone. Text indicated I was #2 to be seen. Within seconds got a second text thanking me for coming in and asking me to rate their service. 2 …
Horrible experience. Staff are very rude and inexperienced. Front desk staff need proper training how to work with customers. I checked-in online to the Smokey Hill facility and waited in car for few minutes and when I didn’t hear from …
had a 11:30am appointment for a physical…signed in at 11:05am.. got called in for my appointment at 12:29.. what was the point of making an appointment?? shouldn’t have the option to schedule an appointment if they can’t get you in when …
This was my first experience with OnPoint Urgent Care. I was impressed with their service from beginning to end. Each person I encountered was friendly, compassionate, and helpful. I saw this in my interactions and also the interactions …
Nurse Melissa gave my daughter a bloody nose from doing a flu test. Definitely not kid friendly and not an urgent care I would recommend to anyone because of Melissa. My daughter was crying after the first swab holding her nose saying how …
If you need to go to an Urgent Care, this is the one! My mom likes the Urgent Care in Denver, also. That tells me that they try to hire caring people. Unfortunately, I’ve had to visit a few times and they are always friendly and …
Lousy service! I took my daughter to be seen today at 9.30 am to On Point in Aurora, is 6.15 pm and the antibiotic prescription is still not ready at the drugstore and she is in a lot of pain. I called On Point and the lady in charge told …
There is no walk in option for this place. I went online it said there were 4 people in line waiting and they accepted walk-ins. The next available appointment was 2 days from then and this was an urgent need. I went in and they said they …
I have been here twice now and they really are excellent. I recently needed to see them and the doctor did a video call with me first and then had me drive over for a strep test to make sure I was okay. I didn’t have to go into the waiting …
My 3 y.o daughter accidentally burned her hand with scalding hot water. They got us in right away and took care of her burn quickly. We were in and out within 30 minutes (would have been a lot less if my daughter hadn’t ripped off her wound dressing). Highly recommend!
This Urgent Care rocks. Big, comfy outer waiting room where you can be miserable in modern, over stuffed furniture without being close to other miserable, “germacious sickies”. Play area for children where they “can be kids”. Friendly outer …
As hard as it is to go to any hospital or urgent care these days some places just go so far above and beyond. The care I received at this location was absolutely amazing. The care my doctor took to stay in touch later that day and the …
We have used this particular Urgent Care several times. They are always efficient, friendly and extremely helpful. My Dr. even commented on how good they are. We feel extremely confident in their services. One time I was bitten by a large …
I had gone here for a COVID rapid test a few months ago, and service was ok. I thought it was weird that the wait was so long with nearly a dozen people in the back just sitting and chatting. …
PA Nelson was incredibly kind, knowledgeable and thorough. All of the staff at the Aurora location were wonderful and welcoming. I ended up having to go to the Highlands Ranch location for a CT scan and that staff there was equally as impressive. I hope I don’t have to go back, but absolutely would return to them if I need to!
This is the best urgent care on the block! Everyone was wonderful from Sandra, Priscilla, Joanna the receptionists to Dr. Leep, Larry, and Dr. Percy they made the experience easy and quick and kinda fun. And I was in and out in 30 minutes.. …
I was in quickly and treated by thorough, friendly and enthusiastic staff! I’m glad to know they are close by. [looking back on this review from seven years ago, I still visit OnPoint when I don’t wanna wait for an appointment by my primary care physician. They’re convenient and really do a good job]
We have used this urgent care numerous times for all my family members from physical injuries to COVID testing. The wait is usually very short. The staff and the doctors are very courteous and knowledgeable. I would always recommend them.
Everyone was polite. Waited a bit as it was a busy night but over all they addressed my issue and was on my way. Thank you
Terrible experience. Poor communication. Unrealistic wait times. Rude staff. Plenty of other urgent care choices.
The doctor was so kind and knowledgeable. She listened to my son and she diagnosed him based on his body and not a book. It was a nice change. She also was non judgemental about our opinion on the COVID vaccine and not pushing that nor the COVID test down our throats.
I was visiting family from out of state, and visiting an urgent care was not on my itinerary. However, from stepping into the facility to after care follow-up was top-notch! The receptionist was welcoming, and the ease of check-in was a …
At 8 a.m. on a Saturday morning, my wait was minimal. In 2 hours, my Xray had been taken and referral to Orthopedist.
I was waiting in the lobby for 1 hour and 45 min. People who came after me was getting in before me for some reason.
Then they took me to the room and I spent there for 20 more min waiting for the …
Thought I might have upper respiratory infection. Waited an hour and a half. Never seen. No triage. Gave up waiting and left. If you are sick, don’t go here.
Unfortunately I didn’t have the greatest experience here. The receptionist was not welcoming or helpful on the process. I had no clue how to access my files. The doctor didn’t seem to have much though on my injury, although he provided a diagnosis he said he wasn’t sure and wouldn’t write anything down for me.
I had an urgent office visit with Dr. King and have nothing but great things to say about my visit. He got me fixed up. The staff is welcoming and friendly and I highly recommend the practice.
We have always had a good experience there; however this last trip they are DEMANDING and HARASSING my 11 year old for payment. He is 11! They are not calling me as his mother/caregiver they are texting him and calling his incessantly. …
The staff was friendly and helpful but we made an appointment and I still had to wait an hour and a half with my toddler.
The triage guy wasn’t very friendly. After that initial experience, I wasn’t very optimistic about my visit. I was pleasantly surprised. The nurse who took my son’s COVID-19 sample was very friendly and understanding. The physician was …
I just left the facility in Aurora and wanted to write a review ASAP. From beginning to the end, I felt like I was in good hands. The front desk ladies were kind and efficient/professional, the waiting room was very nice and clean, the …
Excellent care from start to finish! Clean comfortable facility. Highly qualified care professionals. Provided in depth explanations on my situation and how to best proceed with treatment plan. Over the top with a follow up call the next day which was much appreciated. Thank you OnPoint!
Everything about this place is unwelcoming. Receptionist seemed annoyed that it i was there. Very little information provided. I was seen by Dr. King and I asked if he could write me a note for my diagnosis. He refused to. I called 3 times …
Very impressed with their follow up. Called me within half an hour with lab results and called a couple days later to see how I was.
Visited twice. First time I had a great experience and the second time was horrible. I have insurance that covers everywhere and was turned away. My son was crying due to illness and couldn’t walk. I was frantic and the receptionist just …
Very negative experience. I went in with symptoms from a bad back and chest-wall muscle injury (as diagnosed by my regular doctor). It had gotten worse and was causing me severe pain and shortness of breath, and since it was the weekend, I …
Efficient and well staffed. We were here on a Saturday morning to check on a sprained, but potentially broken, wrist. They have an efficient system for checking in and we didn’t have to wait long to see a doctor and get an X-ray. They took …
I always have a great experience at OnPoint Urgent Care. This time wasn’t any different. Dr. Close was amazing and has the greatest bedside manner. I love the relationship between the EMT working that night and Dr. Close. They were funny …
Came to this location 3 different times and have waited for more than 2 hours each time. There’s better places then this.
The PA that I met with was very caring, knowledgeable and helpful. She took great care of me and explained everything that she was doing.
Although the reason I had to go to Urgent Care was not the best, the care and compassion I received from the staff at this Urgent Care was above and beyond. Although I live 20 minutes away, I would go out of my way to return to this Urgent Care if I ever need to.
Absolute professionalism shown at OnPoint,from the time we entered to the time we left.All personel exhumed kindness and compassion. Sincere thanks from my wife(patient) and myself.
The provider and staff were very nice. She took the time to ask questions and determine what was going on.
Very easy process and the providers and staff listened to me. I called back a couple of times with questions, and they were helpful and efficient. I would definitely use OnPoint again. I also started the process at home online, so check in was a breeze.
Everyone at the office was nice but I really regret going for a Covid test. It was supposed to be 1-2 days for results and it took 6 days with me calling every day trying to figure out what’s going on while getting a bunch of grief from …
This place was absolutely amazing, from check in to check out! Our check in nurse named Jackson was great and so was our nurse practioner Kayla. They were such a delight and so helpful and patient with our whole family. My daughter and son who are 3 and 5 were so comfortable there and talking to the staff, they cant wait to go back, ha.
I have been at OnPoint Urgent Care a couple of times recently. I find them to be very professional and helpful. When you can’t get in to see your regular doctor, this is the place to go. They have consistently gone the extra mile for me and I’m definitely returning to them if needed.
For a 10 minute visit I was charged $390. This was nothing more than getting 2 prescriptions—no testing or any other service. OnPoint show as in network for my insurance, which would have paid 80%. Regardless, OnPoint did not submit a …
The entire staff were amazing people and their expertise and level of care was evident at the beginning of my appointment and continued even after I returned home. I will frequent OnPoint if and when i need to be seen outside of normal …
The office offered digital registration and it was easy. It took me 45 before I was able to see a practitioner. I was diagnosed and told that I must submit a stool sample. I was given the sample kit and returned it the same day. I was …
Overall experience with the doctor was amazing. She was courteous and attentive to my needs. I felt she went above and beyond to ensure my pregnancy was not majorly effected by the flu and also sent my medication to another store without an …
The concierge was friendly and helped me to fill out my form on line.I was coughing so much I can barely breathe. THE DOCTOR WAS ALOT HELP.I WAS SEEN PRETTY QUICKLY. 🥹 …
The PA was extremely rude and told me just because I was there for an hour and half and needing to leave she still had 20 more patients to see. Then when I left they said sorry for forgetting our appointment.
Even though my diagnosis was difficult, it was a great and welcoming staff with the necessary precautions taken to keep me and others safe.
I strongly recommend that you find a different place for your medical care. I will NOT recommend this place to family, friends, or co-workers like I have in the past. …
Be prepared to wait 2+ hours even when someone reserves an appointment online. Not very impressed with scheduling and timing of the visit. It seems like when I got called back was 1.5 hours after scheduled appt time. …
Doctors and staff are friendly, efficient and listened to my issues when feeling sick. Had various tests done till the right one gave the diagnosis. Good facility to get health help.
I felt the doctors and nurses were excellent!! They went above and beyond. I could go without the sarcasm of the front receptionist. She was rude and very demeaning with answers to my questions.
Excellent service. We were lucky enough to get there when they weren’t busy. We didn’t have a wait and we’re in and out in 15 minutes. The doctor and nurse listened carefully and helped so much.
OnPoint is our families go to when we need urgent care. Service is prompt, simple and staff is attentive. Highly recommend it at the time of need!
Website says book an appointment to skip the wait. Well I did. Almost an hour past my morning appointment (so how are you that behind that early?) then charge $300 for a simple 5 minute strep test. Avoid this place for your sanity and wallet.
Was getting on a plane in two days they took great care of me. 5 days of meds and I am much better. They got so busy and almost forgot about me but they made up for it.
I was in and out, but I was more curious about the gossip by the two receptionists up front. Would have been a “5” but I’m not a fan of women discussing other women. Especially women that should really take a good look at themselves before speaking of others. Be humble, be kind.
The staff was considerate, but they did not reach the outcome, and my symptoms worsen over time end up having to go to two different physicians to finally get a proper diagnosis.
Excellent care provided by the nursing staff, primarily Kathleen Dilday, NP and Edward Oh, X-Ray, The young woman at the front desk was also very professional with a nice personality. Thank you !
Super friendly staff. They were extremely busy the day I was there, and was told it would be a 45 minute wait and gave me the option of leaving and they would call me when I was ready to be seen. I actually only had a 30 minute wait. Doctor was prompt in seeing me, I didn’t feel rushed
I went there with symptoms of the flu. they were very attentive, thorough and kind. They provided me with medication and comfort. I wold definitely go back if needed.
The front desk staff was very nice. The care staff was also nice, quick and knowledgeable. The only negative would be that it took a while to get taken back, but not terrible.
Flew in from Iowa to perform a wedding in Lake George Colorado. Caught a cold a couple days before I left. Turned into the green crud. Thanks for getting me the meds I needed to kick the crud and go on with the wedding. Didn’t test …
Beware if you are a Veteran using health benefits here.
I checked in saying clearly I was using VA Healthcare for insurance for my visit and was told that would not be an issue since they are authorized by VA to see …
Efficient and professional. My only suggestion would be to get a disability door opening system installed. I left on crutches with a shoe in one hand and a cane in the other. None of the staff offered to assist me. Luckily, another patient …
I am thankful you are located near our home. Your sign-in system and staff are great. Our son was diagnosed with pink eye and was prescribed an eye drop. We unfortunately went to an eye doctor several days later because both eyes were in …
Terrible price gouging Urgent Care, if you value your wallet and your sanity DO NOT GO HERE!
I went in for a simple dog bite, to start it off the bathroom had throwup all …
I have genuinely had good experiences at this particular urgent care with myself and my children. They are busy, but once seen, the providers are efficient, but caring and take the time to listen to all concerns.
The staff was amazing, especially after dealing with the Emergency room that prior morning! I will definitely go here next time! The Dr. even called me the next day to check in! Parker Adventist (Southlands) SUCKS!
People we saw were friendly and just fine.
Manager and billing-
Horrible. Terrible. Worst customer service ever. …
Receptionist tried to turn my uncle away because he had a Medicare card issued in another state. She was confusing Medicare and Medicaid. This is a spectacular level of incompetence for a public-facing employee. …
You missed the mark on my 1st & last visit to your Onpoint urgent care clinic. I have 10 years of emergency medical experience on a 911 ambulance right here in Colorado & you are trying to tell me that your standard protocols don’t allow …
OnPoint Urgent Care is always On Point! My family and I have always received quality, compassionate care in a timely manner. Thank you for caring for our community during this very challenging season of RSV, flu, and covid. You all rock!!!!
Hi, waiting too long, when I asked the male nurse how long more I had to wait to see the doctor, he said awhile more because you came to an urgent care (what?), When I saw the doctor she told me that I had to go to the emergency room for …
Dying sick with Covid and SEVERE abdominal pain, I couldn’t wait a second longer to be seen by a medical profession to tell me what’s going on. …
They have a good process for getting you in and out. The nurses and Dr’s have very little bedside manner and didn’t really make my child feel ok about being there just very cold and removed. I understand d when seeing a ton of people all day long but didn’t help my kid feel ok about the Dr.
NP Dominick ran thorough tests that excluded Covid and Flu A/B as my illness. He aptly prescribed OTC meds that attacked my symptoms and I felt much better in 12 hours. My family’s and I have received various tests and been seen for acute …
We had a long wait because it was a holiday, but a great experience! Even though Ms. Nelson knew there was a long line, she still took the time to be fully present and unrushed with our care. We appreciated her caring, focused manner!
OnPoint eas great during my visit. They were fast and efficient. I needed to have a follow up with my primary care provider for a referral to a specialist, and when my primary care provider failed to get me seen in a timely manner, OnPoint …
Very pleased with the thorough, professional care that was given by Laurel Nankey PA. She was excellent in assessment, evaluation and treatment. We appreciated the patient discharge instructions she gave and reviewed with us. She truly takes pride in her work and cares about her patients.
Feeling very ill, my PCP encouraged me to visit the urgent care. I was checked in quickly and waited to be called. Within 30 minutes I was escorted in, tests run and I was seen by a PA. I was triaged and prescriptions sent to my pharmacy. I appreciated my care and the staff that assisted me. My entire visit lasted about 45 minutes.
Went in for a drug screen for work. Was told well over an hour before they stopped doing them that “I was just in time”. One of the girls at the front was far more concerned about eating her food than she was checking in the line of people …
Had a great experience here. Waited in the lobby for about 15-20 minutes and it only took about an hour total to do a COVID test, flu test, strep test, chest x-ray, diagnosis and prescriptions on what appeared to be a pretty busy day. Very friendly/caring staff as well.
Since I was a walk-in patient, I had a bit of a wait for those who set up their appointments online. My issue was a suspected broken ankle and needed immediate exam to determine the next steps. Once in an examination room, with the initial …
Don’t go here. Honestly, you’ll wait forever. I’ve brought both of my children in within the last week and waited over 2 hours for both of them. Over four hours I’ll never get back. I registered online, got here 15 minutes before each …
I was very shocked with how nice and efficient this urgent care is based on my experience with other urgent cares. I only had to wait for about 20 mins with an appointment, and everybody I interacted with was very nice and helpful. My …
The receptionist was less than friendly, had to wait about 5 minutes before she would even look at me and my sick 3 year old daughter. They were busy that night but had to wait almost 2 hours before seen when we were 5th in line, then had …
Everyone was very professional and kind from the moment we walked in until we walked out the door. The front desk, the admitting nurse, the X-ray technician and the Dr(PA) were wonderful. I wish the PA had her own practice because we would …
I had an overall good experience on a recent Sunday evening with a deep cut to my finger. Medically I am satisfied with how I was treated. Everyone was super nice. For some reason it appeared that I was waiting for a very long time even …
Everyone from the receptionist, MA and PA were absolutely wonderful concerning my urgent wound care!! Professional, friendly, knowledgeable, compassionate and kind were utmost with all 3 people I encountered.I have spoken highly of On Point …