I have now called twice been on hold for 25 minutes both times and no one ever answers…… no other number I can find that works, no prompt for anyone. Its a joke.
I closed my account at this credit union because they were really bad with helping the community with loans but I’ve heard that they have gotten much better.
They charge overdraft fees even when you have money to cover the purchases, just because they haven’t come out yet, which then makes your account overdrawn due to the fees they charged, and then they say it’s not their fault,its how the …
Im on hold fora VERY LONG TIME. Im not even a customer there and was trying to become one but my application got LOST? and now They wont answer ! Its very frustrating!!!!
Waste of time an should cancel all account an go else were I am I been a member for to long an the first problem I get they cant help I dont trust them with my money they want protect it I will never ever trust them again as A mother I no this is wrong because now me an my 4 kids have nothing in our checkings what a rip off.
I have to wait in the drive thru with the cars to get a money order and keep watching so no one will sneak up and snatch my money. Other than that no comment. Need walk up for people without cars.
I went to use the ATM here as a shared branch, the ATM collected my cash then broke down. I went inside to get issue resolved they informed me that they could not help me and that I would need to call my financial institution. I was thinking that someone would come out and check out issue.
I have been trying to contact them for weeks through the mobile app messenger as well as the phone numbers provided on google ! No help at all I’m really starting to hate this bank ! I’m on hold for 30 minutes then the call goes blank out of nowhere ! Like this is stressful as hell
I’ve enjoyed my experience with this institution for many years. I use the Gramham Rd in Florissant area. Customer service has met my need with professionalism.
Maybe they should remove the word “community” from their name. This particular branch is located in the middle of a college campus and is also surrounded by apartment complexes but yet, they denied me on several different occasions a roll …
I wouldn’t recommend this bank.It took them a whole week and 4 trips to a branch to fix a simple debt card issue.Also I went to Chicago for the weekend and this bank shut off my debt card, so image being stuck in another city without access to your funds. Run away from this bank, the people are incompetent
Ran over a canister while leaving and St. Louis Community. They access my account and took $75 and then put it as an over draft fee. Beware! They will access and take out money without even notifying you.
Theyre good and all, but they dont have enough tellers so the line inside can be quite long. The mgr needs to realize this is a centralized location right off the hwy & to expect high traffic. They need to add additional tellers to meet the amount to clients coming.
This Banks system constantly goes down and when the bank system goes down you are unable to get any money out the ATM machine at any other bank. They also use the high to low scheme to run up overdraft fees beware of this Bank. …
The Forest Park Drive through Location has Poor Customer Service… It never fails…. every time I go through just to deposit a check and or deposit money… I’m sitting for more than 10mins even when there’s no one in line but myself. I think it’s ridiculous and they need to train their staff to provide better customer service.
My Mom was a Saint Louis Teachers Credit. Union way back in the day. Unfortunately she left and so did i .
But i am back now i have been a patron since 2012. They have been a true …
I had a very good experience with one of the service reps the first time I came in. The second time I came in I was treated disrespectfully and unprofessionally by the staff working that day. I normally wouldn’t care but these are my …
UPSIDE-They have great programs, the employees are knowledgeable and respectful. DOWNSIDE- Inside if the line is long and each person takes about 10 to 15 minutes you can be waiting 50mins w just 5 people in front of you,(ESPECIALLY ON …
Worst place to have an account. Going back to neighbors. How my account not suppose to be overdraft and they let someone else overdraft it and not be approved. Then close your account and charge you to open it back up. They will never ever get another dollar from me
I recently opened an account (at Chippewa) and was told that my Debit card would be sent to this (Forest Park) location. I was told I would have to call daily to see if my card had arrived… i went to this location and talked to the …
I’ve been blessed with the services everything from short term loans to personal loans for car repairs. Very friendly service and the clerks are well educated on what to offer in times of needs. I pray you all continue to look out for the needs of the community.
I have been a member for over 12 years and the service there is like pulling teeth. If you don’t for something, you won’t get it. I asked how could I get overdraft protection. For years, people acted dumb. Finally I asked at the county …
This place is the biggest JOKE! I will NEVER use them for anything ever again. I am in the market to get a new car and I already have a car loan with them and I called and sat on hold for over 30 minutes just to be told they cannot give a …
Do not bank here. I repeat do not bank here. There’s always a reason for the drive through services to be closed and they never tell you about any got changes or special closings. I would not recommend using this bank service. You’d be better off taking your money elsewhere.
So pleased. I recently moved to St. louis from out of state and needed a bank that was close in proximity, had online banking, understood my financial limitations, and most importantly – had a FREE checking account. I had gone to some …
This place has some of the worst customer service I’ve ever experienced. Due to COVID everything has to be done online, over the phone etc. well no one can help me set up online banking. Getting anything done over the phone takes 35 minutes …
In the over 25 years of dealing with banks from various companies from Hawaii to Virginia I have never dealt with a more unprofessional and rude bank. Their customer service is extremely uncooperative and does the absolute bare minimum. Their online banking capabilities are stuck in the 20th century. STAY AWAY FROM THIS BANK.
The bank has been pretty reliable in my experience. It may not be the optimal choice
for managing large transfers and deposits
quickly, but the personal touches are appreciated.
Horrible Customer Service.
Takes forever even if your the only one in the lobby. Multiple times this happened. And it doesn’t have the same Benifits as other banks. If you are a minor and …
Poor service. Cannot see a mortgage broker everything is online. To my knowledge there is only one and she doesn’t know much about her job. We had to bring papers in three or four times. We was approved at rocket mortgage for way more in …
Attempted to contact the credit union on 12/22/20 at 4:10p.m. to inquire about loan products. On hold for 15 minutes when a member rep answered the call and quickly placed me back on hold. After 20 minutes, I did get someone who could …
I hardly ever rate places , but I’m thinking about shutting down my account. This place is ridiculous every time I spend money on my card it gets locked. The crazy part about that is I can’t speak to anyone after it occur, because they …
Horrible customer service at the location on St Charles rk rd… If you bank with them be prepared for a lot of inconsistent shenanigans. The place could be so much more better if the owner took time to see how they are beeing ran
My mom opened up my first checking and savings with this credit union, so I always had a connection with this credit union. I decided to get a car loan with the credit union! RIP OFF! I had insurance the entire duration of having my car, …
I bought a car and the dealer used this credit union as the loan provider. I am really surprised that there is still a financial institution in 2020 that does not accept online payments. Their customer service is almost impossible to get on …
This credit union has been my preferred financial institution for 13yrs. I’ve never experienced any issues until this week. The reason this rating is a three, is due to the help and support of associates Jennifer, Tonya, and another young …
I rarely ever go to the bank or use the Atm. But whenever I do go it’s ALWAYS an issue with the atm either it’s broken or there’s no money in it. And the location I go to on Olive has two ATM machines and neither of them work. I don’t like …
I had a fraudulent charge on my account and they canceled my debit card without letting me know. I tried using it at 2 different places and it was declined. Mind you I had already messaged them and told them about the fraudulent charge, …
Don’t go here unless you have 2 hours to waste. We all have to use the drive-through, and it has never taken less than an hour. This is the WORST credit union (banks too) I have ever used.
I had the absolute worst experiences with this bank. I give them two stars because I had never had a problem with them before. Staff had always been respectful and helpful. But almost a month ago I had to go out of town and upon driving …
I have been locked out my card twice in two weeks. It’s seems like it’s always on a Friday when they are closed no 24 hour service, and no help until Monday. This is very inconvenient. I had to get a replacement card that that try to make me pay for.
Why do I keep my money at this credit union. I will be looking for somewhere else to do my banking. It’s sad when you have lived in stlouis you’re whole life. And pick stlouis credit union to do your banking. And when you have a problem …
I’m currently in the drive through with my Dad as he is paying his car note. This girl is ABSOLUTELY HORRIBLE WITH HER SERVICE! I mean just flat out rude, unprofessional, and unfriendly! This is not how you talk to a customer! I’ve been in …
The reason I gave 3 stars is because this bank don’t let you link to Apple Pay I might be transferring to another bank that do they need to look into linking Apple Pay to this bank
Pros: the staff at each location I’ve entered are phenomenal at what they they do. The ladies and gents are always professional, kind, and keep the lines moving! …
I’ve banked with St. Louis Community Credit Union for almost 20 years. My experiences has varied over the years, having had better and more personal customer services in former times. As of late, my experiences has been filled with …
I highly recommend this financial institution. The staff really cares about your needs. I had a happier service with them than any other financial service. Check it out.
WORST CUSTOMER SERVICE EVER! They are always rude and act like you are an inconvenience. Can’t wait til my loan is paid off next year and we never have to deal with them again.
I have literally been with this institution for over 20 years – I called before I applied for a small personal loan AND have the credit score and income to meet the loan requirements, and they still denied me. I will definitely be switching to another banking institution.
St. Louis Community Credit Unit is very limited in its technical and account capabilities. I’ve been a member for about 10 years. I will close my account this upcoming year because the credit union also lacks great customer service. The app …
Have been banking with them for years despite numerous issues I have had with them(completely inconsistent customer service, broken atms, limited capabilities, among others) over the entire time I’ve banked with them. Recently had gotten …
Over the years my experience has been pretty good. I have had my fair share of hiccups. This last time did leave me with less confidence. They closed my acct after I had spoken with someone. I then spent an hr on the phone with someone who …
I absolutely hate SLCCU. The lack of weekend support and security completely blows my mind. My card got hacked (I still have my card physically with me and it’s not lost or stollen) and the person successfully completed their fraud mission. …
Had a great experience opening an account with this Stl community credit union branch. Precious was very informative and had a positive attitude the whole time. Great experience
Precious was absolutely phenomenal!!!! Please, see her for all your financial needs at St. Louis Community credit Union!!! Thank you so very much for helping me. Member Rita
I have STL community credit for a car loan. In the 4 years ive had them, speaking with a representative is impossible unless you have an hour or more to sit on hold. They NEVER contact me with questions or concerns but will send 1 single …
The credit Union started out great however over time it has diminished in Customer Relations. I applied for an Auto Refinace on 9/6/2022 and I did not get an answer back until 10/26/2022 and it was a decline. This was after several phone …
It has now been two weeks and I have not been able to get me a new card because somebody ordered something on my card and I had to turn my card off. I have been to two separate credit unions and again even today they’re card machine is …
This place use to be great. Then they became a non shared branch and everything went to hell. Now I have to drive 15 minutes to the closest one (where I used to live) only to find out that they are not open on the day after thanksgiving. …
Amazing staff
Great Service
Keep taking my money
Service
Friendly
Never any problems
Trash
Bad customer service
Very nice and friendly employees
Fast and friendly service
The worst
Can’t acces my money
Quick and helpful service for banking and loans.
I love them. They sweet and kind
Great with helping with loans and credit.
I would recommend credit unions over banks any day
Very, very instrumental in providing me with resources to really improving my scores.
Thanks SLCCU
I love this location because it open earlier enough for quite quickly with services
The location I frequent The most on Olive, the ATM is always broken.
I go there twice a month and the staff is ALWAYS professional, nice, very knowledgeable, and catering. I really appreciate that! Thank you!
Just straight up terrible. Not this branch neccesarily but the credit union as a whole.
I love it. Have been a member for over 20 years, have never had a bad experience with them.
They closed our account because we went over drawn and they are very rude about it I don’t recommend that bank to any one
Terrible service, no online payments, incorrect hours on the website. Just not a good business.
Miss Veronica was nice and she took care of my situation very fast!!
I have been holding on the phone 5 five times now for about 30 minutes. Last call disconnected. FRUSTRATING!!!!!
I got a loan but it was extended, I asked for to skip a payment.i only did one.but they said two. How and why I just do not reme6.
I have now called twice been on hold for 25 minutes both times and no one ever answers…… no other number I can find that works, no prompt for anyone. Its a joke.
Fast friendly service 👍🏽 …
I closed my account at this credit union because they were really bad with helping the community with loans but I’ve heard that they have gotten much better.
They are really fast
They charge overdraft fees even when you have money to cover the purchases, just because they haven’t come out yet, which then makes your account overdrawn due to the fees they charged, and then they say it’s not their fault,its how the …
I have been trying to reach an agent, on hold for to long. I have also emailed an agent with no response.
Worst Customer Service EVER !!!!! Teller kept my check didn’t deposit it in to either account . Had to go back and close my account .
Im on hold fora VERY LONG TIME. Im not even a customer there and was trying to become one but my application got LOST? and now They wont answer ! Its very frustrating!!!!
Me Nd my mom been waiting on our card for 1 month Nd 2 weeks now Nd she got her card but mines still haven’t came😡😡🤬 …
Waste of time an should cancel all account an go else were I am I been a member for to long an the first problem I get they cant help I dont trust them with my money they want protect it I will never ever trust them again as A mother I no this is wrong because now me an my 4 kids have nothing in our checkings what a rip off.
I have to wait in the drive thru with the cars to get a money order and keep watching so no one will sneak up and snatch my money. Other than that no comment. Need walk up for people without cars.
I triedpay on an overdraft but theywould let me after theycancelled my account three months before. And the lady was real rude towards me.
Took care of a situation that I had with no problems.
AVOID THEM AT ALL COSTS. WORST CUSTOMER SERVICE EVER!
I went to use the ATM here as a shared branch, the ATM collected my cash then broke down. I went inside to get issue resolved they informed me that they could not help me and that I would need to call my financial institution. I was thinking that someone would come out and check out issue.
I have been trying to contact them for weeks through the mobile app messenger as well as the phone numbers provided on google ! No help at all I’m really starting to hate this bank ! I’m on hold for 30 minutes then the call goes blank out of nowhere ! Like this is stressful as hell
I’ve enjoyed my experience with this institution for many years. I use the Gramham Rd in Florissant area. Customer service has met my need with professionalism.
Maybe they should remove the word “community” from their name. This particular branch is located in the middle of a college campus and is also surrounded by apartment complexes but yet, they denied me on several different occasions a roll …
Always Professional, no major problems from dealing with them, long lines only during Covid-19, great rebuilding credit plan.
I wouldn’t recommend this bank.It took them a whole week and 4 trips to a branch to fix a simple debt card issue.Also I went to Chicago for the weekend and this bank shut off my debt card, so image being stuck in another city without access to your funds. Run away from this bank, the people are incompetent
Ran over a canister while leaving and St. Louis Community. They access my account and took $75 and then put it as an over draft fee. Beware! They will access and take out money without even notifying you.
Theyre good and all, but they dont have enough tellers so the line inside can be quite long. The mgr needs to realize this is a centralized location right off the hwy & to expect high traffic. They need to add additional tellers to meet the amount to clients coming.
This Banks system constantly goes down and when the bank system goes down you are unable to get any money out the ATM machine at any other bank. They also use the high to low scheme to run up overdraft fees beware of this Bank. …
The Forest Park Drive through Location has Poor Customer Service… It never fails…. every time I go through just to deposit a check and or deposit money… I’m sitting for more than 10mins even when there’s no one in line but myself. I think it’s ridiculous and they need to train their staff to provide better customer service.
My Mom was a Saint Louis Teachers Credit. Union way back in the day. Unfortunately she left and so did i .
But i am back now i have been a patron since 2012. They have been a true …
I had a very good experience with one of the service reps the first time I came in. The second time I came in I was treated disrespectfully and unprofessionally by the staff working that day. I normally wouldn’t care but these are my …
UPSIDE-They have great programs, the employees are knowledgeable and respectful. DOWNSIDE- Inside if the line is long and each person takes about 10 to 15 minutes you can be waiting 50mins w just 5 people in front of you,(ESPECIALLY ON …
Worst place to have an account. Going back to neighbors. How my account not suppose to be overdraft and they let someone else overdraft it and not be approved. Then close your account and charge you to open it back up. They will never ever get another dollar from me
I recently opened an account (at Chippewa) and was told that my Debit card would be sent to this (Forest Park) location. I was told I would have to call daily to see if my card had arrived… i went to this location and talked to the …
I’ve been blessed with the services everything from short term loans to personal loans for car repairs. Very friendly service and the clerks are well educated on what to offer in times of needs. I pray you all continue to look out for the needs of the community.
I have been a member for over 12 years and the service there is like pulling teeth. If you don’t for something, you won’t get it. I asked how could I get overdraft protection. For years, people acted dumb. Finally I asked at the county …
This place is the biggest JOKE! I will NEVER use them for anything ever again. I am in the market to get a new car and I already have a car loan with them and I called and sat on hold for over 30 minutes just to be told they cannot give a …
Do not bank here. I repeat do not bank here. There’s always a reason for the drive through services to be closed and they never tell you about any got changes or special closings. I would not recommend using this bank service. You’d be better off taking your money elsewhere.
So pleased. I recently moved to St. louis from out of state and needed a bank that was close in proximity, had online banking, understood my financial limitations, and most importantly – had a FREE checking account. I had gone to some …
This place has some of the worst customer service I’ve ever experienced. Due to COVID everything has to be done online, over the phone etc. well no one can help me set up online banking. Getting anything done over the phone takes 35 minutes …
In the over 25 years of dealing with banks from various companies from Hawaii to Virginia I have never dealt with a more unprofessional and rude bank. Their customer service is extremely uncooperative and does the absolute bare minimum. Their online banking capabilities are stuck in the 20th century. STAY AWAY FROM THIS BANK.
The bank has been pretty reliable in my experience. It may not be the optimal choice
for managing large transfers and deposits
quickly, but the personal touches are appreciated.
Precious was amazing! She made my Christmas🎄 …
Horrible Customer Service.
Takes forever even if your the only one in the lobby. Multiple times this happened. And it doesn’t have the same Benifits as other banks. If you are a minor and …
Poor service. Cannot see a mortgage broker everything is online. To my knowledge there is only one and she doesn’t know much about her job. We had to bring papers in three or four times. We was approved at rocket mortgage for way more in …
The forest park location has extremely long wait times & not enough staff. It’s horrible!
Attempted to contact the credit union on 12/22/20 at 4:10p.m. to inquire about loan products. On hold for 15 minutes when a member rep answered the call and quickly placed me back on hold. After 20 minutes, I did get someone who could …
I hardly ever rate places , but I’m thinking about shutting down my account. This place is ridiculous every time I spend money on my card it gets locked. The crazy part about that is I can’t speak to anyone after it occur, because they …
Horrible customer service at the location on St Charles rk rd… If you bank with them be prepared for a lot of inconsistent shenanigans. The place could be so much more better if the owner took time to see how they are beeing ran
My mom opened up my first checking and savings with this credit union, so I always had a connection with this credit union. I decided to get a car loan with the credit union! RIP OFF! I had insurance the entire duration of having my car, …
I bought a car and the dealer used this credit union as the loan provider. I am really surprised that there is still a financial institution in 2020 that does not accept online payments. Their customer service is almost impossible to get on …
This credit union has been my preferred financial institution for 13yrs. I’ve never experienced any issues until this week. The reason this rating is a three, is due to the help and support of associates Jennifer, Tonya, and another young …
I rarely ever go to the bank or use the Atm. But whenever I do go it’s ALWAYS an issue with the atm either it’s broken or there’s no money in it. And the location I go to on Olive has two ATM machines and neither of them work. I don’t like …
I had a fraudulent charge on my account and they canceled my debit card without letting me know. I tried using it at 2 different places and it was declined. Mind you I had already messaged them and told them about the fraudulent charge, …
Don’t go here unless you have 2 hours to waste. We all have to use the drive-through, and it has never taken less than an hour. This is the WORST credit union (banks too) I have ever used.
I had the absolute worst experiences with this bank. I give them two stars because I had never had a problem with them before. Staff had always been respectful and helpful. But almost a month ago I had to go out of town and upon driving …
I have been locked out my card twice in two weeks. It’s seems like it’s always on a Friday when they are closed no 24 hour service, and no help until Monday. This is very inconvenient. I had to get a replacement card that that try to make me pay for.
Why do I keep my money at this credit union. I will be looking for somewhere else to do my banking. It’s sad when you have lived in stlouis you’re whole life. And pick stlouis credit union to do your banking. And when you have a problem …
I’m currently in the drive through with my Dad as he is paying his car note. This girl is ABSOLUTELY HORRIBLE WITH HER SERVICE! I mean just flat out rude, unprofessional, and unfriendly! This is not how you talk to a customer! I’ve been in …
The reason I gave 3 stars is because this bank don’t let you link to Apple Pay I might be transferring to another bank that do they need to look into linking Apple Pay to this bank
Pros: the staff at each location I’ve entered are phenomenal at what they they do. The ladies and gents are always professional, kind, and keep the lines moving! …
I’ve banked with St. Louis Community Credit Union for almost 20 years. My experiences has varied over the years, having had better and more personal customer services in former times. As of late, my experiences has been filled with …
Ms. PRECIOUS WAS THE GREATEST ASSOC. SHE REALLY HELP ME UnderstanD. WHAT WAS GOING ON WITH MY ACCOUNT. GOD BLESS HER💯💯💯💯💯 …
She was very professional,, knowledgeable and swift… A great worker you have in her,, Bless her heart
I highly recommend this financial institution. The staff really cares about your needs. I had a happier service with them than any other financial service. Check it out.
WORST CUSTOMER SERVICE EVER! They are always rude and act like you are an inconvenience. Can’t wait til my loan is paid off next year and we never have to deal with them again.
I have literally been with this institution for over 20 years – I called before I applied for a small personal loan AND have the credit score and income to meet the loan requirements, and they still denied me. I will definitely be switching to another banking institution.
St. Louis Community Credit Unit is very limited in its technical and account capabilities. I’ve been a member for about 10 years. I will close my account this upcoming year because the credit union also lacks great customer service. The app …
Have been banking with them for years despite numerous issues I have had with them(completely inconsistent customer service, broken atms, limited capabilities, among others) over the entire time I’ve banked with them. Recently had gotten …
Over the years my experience has been pretty good. I have had my fair share of hiccups. This last time did leave me with less confidence. They closed my acct after I had spoken with someone. I then spent an hr on the phone with someone who …
I absolutely hate SLCCU. The lack of weekend support and security completely blows my mind. My card got hacked (I still have my card physically with me and it’s not lost or stollen) and the person successfully completed their fraud mission. …
Had a great experience opening an account with this Stl community credit union branch. Precious was very informative and had a positive attitude the whole time. Great experience
Precious was absolutely phenomenal!!!! Please, see her for all your financial needs at St. Louis Community credit Union!!! Thank you so very much for helping me. Member Rita
I have STL community credit for a car loan. In the 4 years ive had them, speaking with a representative is impossible unless you have an hour or more to sit on hold. They NEVER contact me with questions or concerns but will send 1 single …
The credit Union started out great however over time it has diminished in Customer Relations. I applied for an Auto Refinace on 9/6/2022 and I did not get an answer back until 10/26/2022 and it was a decline. This was after several phone …
It has now been two weeks and I have not been able to get me a new card because somebody ordered something on my card and I had to turn my card off. I have been to two separate credit unions and again even today they’re card machine is …
This place use to be great. Then they became a non shared branch and everything went to hell. Now I have to drive 15 minutes to the closest one (where I used to live) only to find out that they are not open on the day after thanksgiving. …