Washington National Insurance Company is a part of Conseco, which is a provider of annuities and health and life insurance products. Founded in 1979, Conseco serves more than 4 million customers.
| Friday | 8AM to 3PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 3PM |
| Tuesday | 8AM to 3PM |
| Wednesday | 8AM to 3PM |
| Thursday | 8AM to 3PM |
11825 N Pennsylvania Street, Carmel, IN 46032
My parents received all their premiums back from Washington National when they turned age 75 after paying on the cancer policy over 20 years, which is incredible! Even more incredible is my Dad was diagnosed a few months later with prostate …
THIS IS A HUGE SCAM!!!!!!!!!! Don’t let your market place agent get you into this.
Poor Service!!!
Great People
Terrible agents
The absolute worst!
Life changing career.
HORRIBLE PEOPLE…..STAY CLEAR
A great organization!
Ca$h Back…. are Great!!!!
the best company pay fast and the best product
Very helpful reps.always available to answer questions.
I was not helped at all and was scammed.
these company has horrible customer service. THEY DO NOT ANSWER THEIR TELEPHONE!!!!!!!!!
I really like the coverage and the agents are great.
Horrible customer service I DO NOT recommend this company.
Celebrating my 8th anniversary with such an outstanding group of people!
I am trying to speak to a live person and every telephone number I try gets me to the same automated menu which does not give me the option to speak to anyone. I have questions that need answers
This company is very unprofessional and difficult to work with.
All automated and will disconnect you EVERYTIME you try to connect to a person
My mother had this and she died at 95 and was suppose to pay a thousand dollars but only paid three hundred, how do we know they don’t all do that.
To get a life person on line for a question is impossible. Maybe I should change Insurance Com…
These are the most unprofessional, uneducated people I have ever dealt with. It took over 4 months to get assets from this place
The biggest scam ever. DO NOT USE THIS COMPANY!!!
Great company. I feel like they truly care about me!
Awful Customer service.; Poor follow up . AIG was much much much better to deal with.
Horrible customer service, can never get anything resolved.
The hospital insurance is definitely a scam
Absolutely horrible company to deal with!!!!Stay away from this company. They are crooks. They do anything possible not to pay a claim. Soooooooo sad!!!!
Horrible company, canceling today via fax and with my bank…. GET OUT!!!!!! Customer service isn’t the best….👎🏿👎🏿 …
This place is the worst had me paying 2 policies for no reason
Customer service is little to no help
When i wanted to cancel they needed a letter and billed me in the meantime
Worst insurance company ever
Great company when my dad had to have a cancer removed Washington national paid in a rapid manner!
They wrote me a health insurance policy, when what I wanted was a life insurance policy.I paid on it for over a year.
Can’t get answers to my questions. I have multiple policies and I have questions about services but I don’t know which policy it is covered under and I have to call multiple times. Plus, I think when I do call, I’m treated rudely.
The worst company ever to deal with. They did pay out to me but dealing with them and there stupid forms and being a veteran is an absolute nightmare!
Total scam they have my personal information total scam
STAY AWAY FROM THIS COMPANY MY HUSBAND HAD AN ACCIDENT AND WE GAVE THEM ALL THE INFORMATION THEY NEEDED AFTER A FALL AND THEY DENIED HIM HE WAS IN THE HOSPITAL FOR 7 DAYS. …… SHAME ON THEM TAKING OUR MONEY AND NOT WANTING TO PAY A CLAIM.
This company is a scam, overpaid in premiums, when cancelled policy company would not reimburse the over payment premiums.
Terrible company!!! Will take money out of your account after you have canceled policy!! BEWARE!!!!!! LOOKS LIKE TONS OF OTHERS NOT PLEASED AS WELL!!!🙌 …
By far the worst customer service I’ve ever experiences. They only use fax and mail and do not allow people to email documents. Horrible company.
This is the worst insurance policy I have ever had. Do Not Get this insurance. It does not pay what it says it will pay.
As an executor of estates, I have never dealt with such an incompetent “company.” Poor communication and NO INTEGRITY.
My sister lois Cordes bought a policy to cover her during her surgery’s. Washington national LIED..Worst Company Ever.
Washington National is the best insurance on the planet! I have seen personally the help that they have given to people suffering from cancer and Heart issues
This company has been nothing but lies, and however they dont want to pay you. Do not get insurance with this company. You will not get paid for the claims. I will be leaving this company sooner than later.
Just TRY to get your premiums returned, just TRY!! Worst run around and obstructions ever!! Still haven’t seen a check after THREE MONTHS! …
One of the rudest customer service experiences I have ever had. Dealing with them on behalf of a relative. Guarantee I will never use their services myself based on how they treated me on the phone. Horrible.
I Worked here and was greatly surprised when I began recovering bills in the mail to pay back the money I had earned. So just a forewarning NOBODY SHOULD WORK FOR THIS COMPANY THEY WILL SCREW YOU!!
Very rude unprofessional staff. Representative on the phone was disrespectful and had no knowledge of the company. Worst off, they continued to use a surplus of unauthorized debits to our account and said it will take 7-9 business to fix.
Worst company EVER. I HAD SUPPLEMENTAL POLICIES THROUGH COLONIAL, BUT CHANGED DURING OPEN ENROLLMENT… HUGE MISTAKE. AFTER HAVING SURGERY STEMMING FROM AND ACCIDENT, THEY ARE NOW TRYING TO SAY THIS WASN’T AN ACCIDENT, AFTER THEY PAID THE …
ABSOLUTELY THE MOST DISGUSTING UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH IN MY ENTIRE LIFE! I HAVE A CLAIM THAT HAS BEEN PENDING FOR 4 WEEKS. I HAVE SPOKEN TO AT LEAST 6 REPS INCLUDING THE SUPERVISOR OF THE CLAIMS DEPARTMENT ON EACH …
This the worst company ever.. I hope my company I work for never let this company come sell us insurance.. I will definitely let my coworkers know they need to drop Washington national ASAP…What a rip off
My experience is been horrible, nobody knows nothing they just Connect you to one person and another person and another person and one day I talk to six people and no one of them explain to me or give me information they’ve been charging me for a whole year insurance then I didn’t request and no one is responsible
An awful company to do business with. I could not imagine much worse. Stay away!! Even if this is what your employer offers, find another option. There are much better options!! …
Paid on policy for 25 years and received a substantial check back for all my paid premiums
These people are disgusting don’t ever deal with them anyone listen up my mom has been going through a nightmare with these people only benificary to policy for life insurance denied it multiple times until four kids signed off of something …
Had a great Experience with Washington National. They where very informative and willing to sit through all my questions that I had. Very funny as well . Thanks Barry Bergstrom .
We have never responded any of their letters we didnt provide any personal info, somehow they enrolled us in some kind of insurance policy for a year! Scammers and thats it!!
I have had several policies over the years with Washington National insurance company. Getting you money back is simply amazing and wish all my insurance was this way.
Forced to give a star in order to write this review…I have tried to cancel 4 policies with this company…After several calls, letters and BBB involvement they are still taking money out of my check…They have confirmed cancellation for …
I have personally witnessed the help this amazing company has given and continues to give its customers. There isn’t a single insurance company on the planet that cares for their customers the way they do
Washington National has been an amazing company for my family and I. Were glad to have the Great protection and the money back, even if we have claims, is an amazing feature!
They offer a return of premium feature on their products. Excellent way to save money for the future while protecting my family! Definitely pleased thus far.
When my mom had a stroke Washington national paid her claim in a quick manner!! The money really helped cover the out of pocket expenses during this tough time. Great company!!
I have had issues with this company for 3 years. Customer service and knowledge of the claims is unacceptable. I will NEVER recommend them to anyone. I basically work my own claims. My opinion.
The worst customer experience I have ever encountered. They will argue with you and never want to pay an obvious claim. Always an excuse with them. I will never renew with this company again. Stay away!
I JUST FOUND OUT THEIR CLIENT CUSTOMER SERVICE IS OFF SHORE. UNBELIEVABLE!!!! IT SOUNDS LIKE THE PHILIPPINES.
I WAS ALSO TOLD IF YOU ARE NOT SELLING BULK POLICIES THE SALES MANAGERS ARE NOT …
We have had great experiences from day 1. We started this policy at a young age 21 to be exact. I recommend this group!
Extremely great customer service. They took the time to explain and walk through the policies with me. And the return of premium is a excellent idea if I don’t use it I get all my premiums back.
Doj needs to seriously investigate these people,we are retired and sending them hundreds of dollars each month for years.just got cancelled but yet they want twelve hundred dollars to reinstate, go figure and you definitely can’t talk to a …
Don’t know what has happened to Washington National, have been with them for years! Just needing claim forms! Can’t get them! No one cares anymore about us the clients that pay their salary! Am looking at other companies 🙏 …
I’ve been waiting 20 years to see if I get my money back and lo and behold I did
It’s refreshing to deal with a company that still values the customer/company relationship. They visit with us and explain in person what our policies cover and help us whenever we need them. I wish all companies operated the same way.
This is a great company to work for. They are fair, honest, fun, compassionate….everything you’d want in an employer. They offer excellent benefit/incentive packages & well-being programs. I highly recommend Washington National.
This company has the most terrible service of any insurance company I have ever dealt with!!! I have been with them for over 20 years!! Read the reviews before you decide on any company! Obviously they don’t care!!!! Read all these reviews!!
Run don’t walk away from this company. 2 stars is being generous!! This company is a joke and their customer service is absolutely terrible. After my grandmothers passing they were an absolute nightmare to deal with. I wouldnt recommend this company even they were a last resort to you!!!!
I have 4 checks small amounts from them I had to long they say no acct found. All I want is new check so I can cash them. Send me to accouting so I can give them the check #s. No nobody no what to do.
The worst insurance rates are extremely high also they give you a hard time canceling your policy. They don’t have a corporate office in order for to talk with someone besides the sales department i see why they keep changing their name they’re a big scheme don’t buy insurance with these people
6:30 it’s dark at 5 this time of year. knock on my door wanting 15 minutes of my time. Asked him twice what he was selling. Was only concern of what my occupation was. Conversation lasted 1 minute. …
The way this company protects it’s policyholders is like no other. I have seen the returns on policies that have paid out extraordinary funds to folks in their time of need.
I think this company is so unprofessional. I have been trying to fax papers to them and they gave me a wrong Fax #. I’m trying to cancel my policies but they won’t except a phone call only a fax or written letter. So UNPROFESSIONAL. I spoke …
I didnt need their insurance so i cancelled it, but they never cancelled it. Got stuck in another term, no one is courteous to my own human needs, only their own desire for my money. Please, avoid them and save yourself much trouble! Basis to report to the BBB??
The worst customer service ever. What a runaround. They can’t even tell me if a claim has been filed. I was redirected 5 times on the phone today. I was calling for my mother. I can only guess the extent of deception if you are an older person. These people are crooks
complete scam, sold me a fake health insurance policy for 370 a month that no doctor in america takes, when I tried to cancel I was told I have to send a written letter like were in 1940s, long story short sent the letter 2 months ago still …
I wouldn’t even give it one star… If there were negative stars they would have them all!!!
My daughter has been dealing with you and your unprofessional branch for too …
I very nice man came to my Company, signed us up and then never had the money deducted from our checks. Don’t know what happened. Should have been effective 4-2019.
Washington National is the worst company I have ever dealt with!! Customer service reps and Supervisors are rude, arrogant and lie thru their teeth!! This company has no problem taking your money for years BUT God help you when it’s time to cash in, they try every trick in the book to keep your money! Will NEVER deal with WNIC again!!!
I had an accident on October 28 2017. In which I fractured my ankle and Fibula, I sent all the proof of the medical records in which I recieived some payments but the most expensive part which is the Fíbula which cost 1,500$ was never paid …
Giving a 1 star review on employment side. They prey on younger guys to earn them their money while the upper guys get to sit back and do little to nothing and make more money than the rest. They also pay you $500 a week for 6 weeks to …
When I call I get the same answer …. If you go online it is much quicker. I uploaded my claim online and there is no sign of it anywhere on my account. I sent the same paperwork to aflac and had a payment from them in less than 24 hours.
There should be an option to give negative star rating for this company! RUN, do not walk, away from this company. So unprofessional, unable to actually speak to someone who works at this company, have to go through a call center. The call center is not allowed to give out information, so it’s basically useless. Find another company!
Is anyone investigating this company??? I was the beneficiary of my Grandfather and they said he cancelled his account before he passed. Load of lies!
Service is not in their vocabulary. If you have a contract with them the fine print reads give us you money and we will make it impossible for you to get it back. If possible avoid dealing with them. They will nickle and dime you out of all your savings. Surprised they do not charge you to call them.
My wife used this company through her employer.
If this company was a serious company, they would take the claims seriously. They are full of it. Stay away from them. I would rate them with negative stars if possible. Previously they used American Fidelity, they were great in all aspects.
Like most of their reviews. The representative lies to get u to buy. SCAMMERS. TELL U THAT YOUR PREMIUM IS REFUNDABLE AT ANY TIME. IT IS NOT TRUE. ONLY FULL TERM. 20 years. Horrible experience. I guess it is legal for them to do. We are ashamed that we believed. Our Representative name was Erick White.
After waiting 20 minutes to talk to someone could not unstand her as she tryed to explain my father in laws policy. His dad took this policy out when he was born and he thought that the policy was canceled along time ago. I still dont understand why they are just now trying to get ahold of him. Bad company poor communications.
If I could rate WNI -Star, I would. They’re crooks and very deceptive. I was instructed by a representative to cancel my allotment , all I had to do was send a certified letter to cancel allotment with them, all the while WNI continued to …
I have met with a couple different agents who have helped me throughout the years being extremely professional and have help me with claims. The company paid way more than I thought they would and it was extremely fast! I love the fact that I will get my premiums back even though I have had claims!
A great company that offers a return of premium feature on their products. They are like all other supplemental insurance customers where the customers are required to get copies of their hospital bills to send in so a claim can be paid. …
Extremely poor customer interaction. It’s a nightmare to get in contact with someone who can give you a straight answer. Anything you have to submit will have to be sent via mail or antiquated fax. There is a website and it’s sort of …
I’ve had my life insurance policy with this company for years. No matter how much money you increase your premium by, that is the amount they say you need to keep your policy in force by that amount. It seems as if you can never stay ahead …
This company will not provide the documentation I have requested on my policy. I canceled my policy nearly four months ago and the money continues to come out of my account.
I call Insurance and Annuity companies every single day. Never have I ever dealt with worse customer service. Their customer service line makes it very complicated to get someone on the phone because they either hang up on me or the phone …
Crooks, how are they allowed to continue. Customer service just talks in circles . Sent a bill saying we are behind on payments then said last payment was 4 days ago. Said there was a cancellation request then said there wasn’t. Wouldn’t …
Great company with great plans. Like who doesn’t need these coverages today and along with it you get your money back!! My family has been with this company for over 30 years and have received all their money back while also getting paid on …
Called to speak to an agent about life insurance claim on late exhusband. The rep was very rude and had the gall to ask to speak to the owner of the policy. WTH?? If he was alive I would not be making this call. I have the policy number and …
Purchased a cancer insurance policy about 35 years ago and added my wife when I got married. Earlier this year she was diagnosed with and passed away from thyroid cancer. Other than the $3,000 base benefit at the time of diagnosis, I …
I have a terrible experience with this company. Started a policy and was charged 560 dollars for my first month policy. Turned out my agent messed up on paper work so I had to cancel a policy and start another and if most of you have tried …
They will screw you over, whether you work there or are a customer, it doesn’t matter. The management are all egotistical, money hungry, selfish people. Good luck dealing with them. We had an agent tell us we are incompetent all because we …
To everyone writing negative reviews and comments, I am genuinely sympathetic for your situations. I am an agent on the consumer side who visits families every single day to review their policies as well as make sure their family has the …
Filed a claim and got absolutely no help from this company. I am going to cancel as they are not worth paying if they are not going to realize a claim is serious business and they need to acknowledge you have a claim Of course when they ignore it, they don’t have to0 pay. James Ferguson
Just talked to one of the customer service reps, Naomi, trying to get information on how to transfer IRA funds from a different account to my Washington National IRA account. I explained that I didn’t know what to do and that I needed …
This company needs negative stars. Based in India. Tried to cancel four months ago, I was told they couldnt do it over the phone or email. I had to write a letter. Apparently they lost the letter, and continued to charge my account. Now …
Anthony was very helpful in helping me update my policy. That was 3 years ago and I have never received a copy of the policy. I called to get one and after sending them $39 or so $ for many years I am instructed I have to mail in $25 in order to get A COPY.! iNSTRUCTED IT IS NOT ON LINE. COULD THIS BE TRUE?
16 years after my father‘s death, my brother received notice from Washington National that I was insured on a policy by my father and should respond to how I wanted the policy handled. I called. The person who answered appeared to lack …
They take advantage of elderly, like my mom. Whenever she tried to contact them, when and if she ever got to speak to a rep, they put her on hold forever until she finally gave up and couldn’t get answers to her questions. This happened …
The worst insurance ever. I been out of work since Aug. 22 it’s now Oct. 8 and they tell me my claim is denied. I sent 22 pages of information about my surgery and they said they needed more so I had my Dr. Send more paperwork. They then …
The worst customer service . My husband recently passed away from cancer, Washington would not pay for any services he received. We have been paying for this policy 20 or 25 years. I can’t even talk to a person so I can cancel the policy.
I am horrified at the customer service and the company as a whole. I have been dealing with Washington National for over 2 years and each time it gets worst. I do not recommend that you use this company at ALL. My claims have not been …
I have paid on my policy for 15 years and I have put to much money into it. So i canceled in march 2016. later I received an answer telling what they would pay me. No check. So I sent a copy of the policy and asked to cancel again. No …
Washington National Insurance is everything an insurance company should not be.
I’ve had an accidental short term disablity
policy. I had rotator cuff surgery and my claim was denied. It was denied …
Have nothing but positive things to say about this company. Their customer service thus far has been exceptional. I’ve also made claims and I’ve received them in a very timely manner. Not to mention they offer return of premiums. Only if all insurance worked the way they did. I highly recommend their heart and cancer policy’s!
Your company is a scam and no better than the people who call and tell you to pay them with Target gift cards. If your agents show back up at my job, I will detour all who show interest. They’ll not get the opportunity to scam anyone else on my watch.
My wife’s aunt has had a cancer policy with this company for about 20 years. She called today to cancel the policy only to be told they had no record of her ever having a policy, yet they’ve been debiting her checking account for $35.00 monthly for all this time. 0 stars but I had to click 1 in order to post.
Terrible company to deal with, does not pay out for accidents even after they receive all documentation requested. They tell you when you cancel the “insurance” that your premiums will be refunded and then send you a letter stating the …
The customer service reps are unprofessional and testy. They do not want to help. The company uses every ploy in the book to delay paying out legitimate claims. They even denied they had a website with downloadable forms after I had used the site! Stay away!
Terrible customer service. Unable to get the answers needed. Was paying premium for a year based on what was sold to me. Received a bill saying I owed more for the year and they were canceling policy. Edited to add, have been in contact …
Worst people to talk to at the worst time of life! For 7 Months now my Dad has been given the run around. He was denied death benefits and they still keep taking his premium out of his account even though he canceled it when she passed. He …
I canceled some policies before Thanksgiving and had not heard or received anything in the mail. I called a few times and couldn’t be told anything but it was shown where my letter was submitted. I called today and was told the policies …
I have paid on this policy since 1993 and filed my first claim All the terrible comments are unfortunately very true. It is a terrible thing to watch your love one deal with melanoma cancer and file a claim believing this company will …
I had insurance under Androit Health a couple years ago. Somehow they are magically tied to Washington National. When I canceled my account with Androit and moved on I find out later I’ve been charged by Washington National EVERY month …
Very unprofessional service. Premiums were to be taken out of my payroll check starting 2/1/17. My daughter had unexpected breast surgery in March, file a claim and was told that I hadn’t paid my premiums. Explained the the rep that …
Horrible company. I would say they need to be investigated for fraud. We have attempted to get a correction from a mistake they made on our policy for over 6 months. We have called our agent a minimum of 10 times he will not handle it or …
Horrible company stay away! I had accident insurance with this company when I dislocated my shoulder playing baseball. The representative told me to go ahead and take care of all my hospitals needs and then file the claim. I asked about …
The agents I dealt with were helpful and available when I was buying from them. As soon as my father died they were immediately there to sell my mother more insurance. However, when we needed help and to make changes they disappeared. If an …
The brochure sure looked nice. Customer service is a joke. We will not renew. 7 years of premiums down the toilet. Over a 16 months trying to resolve a problem.
Complete ripoff company. I wrote a letter to cancel my policy effective May 1, 2018, which would have been 23 years into my policy. In todays mail I got a check for $73 less than it should have been because they went ahead and cancelled …
An agent signed me up for a policy. He wrote it in a name that was incorrect. Because the paper work went to an old address, I never saw it to change it. I was billed for two years in the incorrect name. …
I can’t even begin to tell you how awful this company is. Please for the sake of your family & yourself don’t use them for anything. I really believe they should be investigated for fraud!! My grandparents had multiple policies threw …
This place is a scam. The recruiter lied & said they bought out my Life Insurance & to put in a new application. I did but the rate was higher then my current rate. It took several weeks to get a refund check in the mail.
Has to be the most unprofessional and incompetent insurance company we’ve ever dealt with. My girlfriend opened a policy for dental, however they gave us a policy for chemotherapy and many other things she wouldn’t even need. They say that …
A representative lied to me about a maternity policy that I was looking for. When I called to inquire about a claim I was told that my policy did not cover want I signed up for. I’ve paid over $1,400 over a span of a year and 5 months to get nothing in return.
I’m considering myself lucky to be cancelling my “policy” with this company. I should have listened to my intuition a year and a half ago and saved $1000. I had a feeling it was a scam after waiting for months and months to receive my …
This company is the most unethical company I have ever delt with. I had a friend pass away two years ago and we are still dealing with this company trying to get his benefits paid. Whenever you call people they play dumb like they don’t …
Absolute worst company I’ve ever had to deal with. Was told by my original agent that my policy would cost $30 per month and that I was able to cancel online. I was billed for $28.80 then a few days later received another charge for …
This company is a bunch of thieves. As soon as you cancel a policy they will double dip into your account and steal a second payment for the month. Then tell you they need a copy of your bank statement to prove they stole your money and it …
BEWARE Would never referred this company to anyone be aware if you have a policy cancel it get out!!!! you will be paying this company money for policies that they would never pay out on. every time you submit a claim and it will be a …
I was pushed into taking this policy because they would not let me think on it or talk it over with my wife. I was told once they leave they would not be able to be reached because they are always busy. I have decided to cancel and it is …
If I could give them a lower rating I would. The sales man came in an told me that at the end of the policy if I had not used it my premiums would be returned. Now am being told that it has to be 20 years. I wonder what the story will be …
This company did not even deserve one star!!! When I spoke to the salesman he assured me I would be covered in the event of an accident. Unfortunately, I had an accident and to my surprise, I was not covered. Please keep in mind I …
I wasn’t sure they would, but they finally paid my annuity. This company needs to work on its customer service, though.
If I could give a lower rating I absolutely would. Dealing with the death of my mother has been extremely stressful. What makes it worse? Dealing with an insurance company that hangs up on you, fails to send the correct paperwork, lies …
Can’t contact them by phone. I have tried to contact Washington National Insurance Company, who has been bought out by another company. I have been on hold for 29.5 minutes and the call was dropped. I am now on hold again. This is always the case-if I leave my number for a call back, I never receive the call.
My father and mother have insurance policies with Washington National. They have been paying over $15,000 a year for long term care/cancer/heart attack insurance. Their rep was Christopher Wheeler. My father passed away a few months ago …
This company is a joke. I called because I am being sent a billing statement after I was told by the company my account was cancelled after leaving my employer. After I got through to some broad who was whispering the whole time and decided …
If I could give 0 stars. I would. There is NO customer service. If your agent retires, you do NOT get another agent. If you add a policy, you have ONLY the agent for that one and he will NOT have info about your other account. I have NEVER …
Cheaper doesn’t mean a good deal. I tried to do my first claim with the company yesterday, worst experience ever. I don’t anything to do with a company that makes it this hard to get what you paid for. They intentionally keep their …
Before I start, I am positive that any review I see above 2 stars is a BOT read mine and others before you get a policy through this company. I had my doubts getting insurance from such a lowly rated company, but now I am attempting to warn …
I received bills from this company after never even doing business with them. The customer service was not helpful.
Having worked in the insurance industry for over 30 years (property/casualty side), I was hoping for a better experience after having to file a claim. Their representatives are impersonal, eager to pass one along to someone else, and just …
For over half a year they continue incorrectly to send private information on one of their policy holders to me. I have called several times to get them to correct the address, but I keep getting detailed policy forms, needed information on …
Father recently passed away and were surprised To find out he cancelled policy back on May. Trying to find out information about cancelled policy and just keep getting different stories. At first was told my mom should have been aware …
AWFUL Company. I canceled my policy, yet they continually took premiums, more than 1x per month, resulting in overdraft fees. When I called to discuss they claimed my policy was already canceled and they could no longer help me. …
Tried to get a refund from my mom’s premium that she paid monthly after she passed away. Consistently got the runaround over and over again finally received a check in the mail and it bounced. Telling everyone I know do not deal with this company it’s a scam
My dad had a life insurance policy with Continental which was purchased by Washington National. When he died and my mom submitted a claim, they insisted that dad didn’t have a beneficiary designation and we’d need to hire a lawyer. When we …
This is a Great company. I’ve had my policies with them for 4 years and I’ve never had any problems. The agents come around every year and they review my benefits. Great Company, they also offer Cash Value I highly recommend this company.
For one they gave me a completely different policy than I asked for. When I asked to get off that and get to a new one they gave me a second one that’s incorrect too. Here’s the kicker, I’m paying for 2 policies now that I don’t want. It …
This is a company which I have 2 policies with, a cancer and accident health. My Company has paid the premium sense 2016. My wife, at the time, is older the agent said make her the owner. now with a divorce she is no longer with my …
This is the ABSOLUTE WORST insurance! My husband and I purchased an account for our son when he first enrolled in college. These people farm your personal information out to other companies, you end up being billed for accounts you don’t …
This company has saved a ton people from financial struggle multiple times. Especially farmers from losing their farm or selling off assets or even God forbid sell their land to be able to pay for all of the out-of-pockets expense from there major medical insurances.
My husband had prostate cancer, at the age of 63. Washington National paid all of his bill, which were astonomical. Once you visit with an agant, you sign up and then it may be years before you need them and it makes it hard to remember what to do, when you do need to use it, but everything worked out.
The worst customer service – I am the POA for my mom who has Alzheimers,. I faxed in my POA info that has been notarized this was good enough for the Medicaid office and the nursing home that they both can give me info concerning my mom …
My 90 year old mother in law decided she wanted to surrender his life insurance policy. I filled out all the paperwork for her and faxed in the paperwork on 6/6, I called the next day to make sure they received the fax which they did. …
This company is terrible. I call customer service for 10 days trying to cancel a policy i knew nothing about. I was informed about the secind policy after they took 421.00 out my bank account. Plus they took another 155.00 which …
Hello, I am very disappointed that you charged my account when I canceled with your company in late September. I am sure I canceled the policies I had with you because your representative mislead our staff while telling us this company was …
If I could put a zero I would. My parents have the cancer insurance and my mother had a double mastectomy, chemo, radiation and all the tests and meds that go with it. 4k was all she got and not getting anything else. Worst cancer insurance ever!!!
Gosh after reviewing these horrible reviews I am nervous about my policy my family and I just signed up for… …
One of the shoddiest firms ever created. Not a single customer service rep will provide a direct line to anyone or reveal their name. Supervisors promise to call with information or further guidance and do not do so. The same question …
So far this company has been a scam since day 1! I canceled it right away and was told I wouldn’t get charged anymore, and behold my bank account has a pending transaction in it for an insurance policy that I at this very moment am not …
WORST COMPANY EVER!!! If this ‘insurance’ is offered to you, DO. NOT. TAKE. IT!!! They will NOT under any circumstances pay your claim. It’s a scam and a rip off. If they EVER come back to my location, I will be standing in the room warning …
I have been trying to cancel my parents policy for over a month now. I followed their instructions and now they can’t cancel the policy. I have asked to speak with a supervisor several times and have yet to speak with one. They put me on …
Based on what they informed me I wouldn’t be able to see what the policy details were online. They stated I had to wait for the actual paperwork to arrive in order to see what my policies details were. Also, based on all these negative …
Strongly advise to NOT get any policy with this company!
Lied about their cash value option.
The main reason I got this policy was because we were offered a cash value if we …
We have been trying to cash in a life insurance policy for 8 months and filed the paperwork and all the required documents and still no payment. It’s being updated to review from the same super helpful and lazy foreign lady who answers …
Pretty much a scam. The sales people advertise a complete different service to make a sale. It’s a nightmare to cancel. We called to cancel the person on the phone confirmed the cancellation but we still got charged for the next two months. …
I had this policy for a few years, and I cannot count the number of times I received a letter saying I did not pay the monthly premium and my policy was terminated. I set up autopay through my bank account when I started. The point of …
This company is nothing but a SCAM. I purchased a Heart Policy then underage son. I was told after 5 years of having the policy if I decided to cancel I would get back 100% of the premium I had paid in. I reinerated by asking them again if …
This is a sorry insurance company. I have had insurance with them for 32 years.I have been paying them 450 doa month. .My husband had been sent to a facility to med change because he was having t for a trouble form ptsd .He didn t …
We have had a policy since 2015 for CRITICAL ILLNESS supplemental insurance. Last November our financial institution account was hacked, and we had to make our December premium payments from ANOTHER credit union. We called Washington …
I would not recommend this company for life insurance! If I could I wish I would have never started with them, but I don’t want to give up the $ I’ve already paid into it. …
I will be canceling my policy asap!!! I have had Disabilty insurance before and never had to wait two weeks for a decision in which I still haven’t received one. Obviously people get this insurance for when they need it and they take their …
I have submitted radiation claims from hospital on three different occasions. I never get any feedback unless I call weeks later to find out status of claim. Not received first time, illegible second time. I called again today, April 5, …
UPDATE TO REVIEW:
They promptly cancelled my policy after leaving this review as I requested HOWEVER….since cancelling the policy THEY ARE STILL GETTING MY MONEY! I have …
As an educator, I first met with a rep at my school in 2000. I purchased a Cancer policy. Heard great things from other colleagues about getting premium back after 20 years if not used. As a younger educator, I never thought 20 years would …
I purchased an Accident and Disability Sickness Rider policy. I have been trying for over six months to get the benefits I am entitled. This company continues to deny my claims. A claims representative excluded some of the language in my …
My mother paid premiums for many years on a Critical Care policy that promised to pay a benefit if she suffered a heart attack, stroke or renal failure. In her final year she suffered ALL THREE conditions yet the insurance company refused …
THIS COMPANY IS A SCAM, DO NOT SIGN UP. I was presented with a policy at my place of work, it would take money from my paycheck and put it into an insurance policy. I no longer work there (which washington national was notified of) but I am …
My parents had several policies with this company that they paid for for over 20 years. After their passing, I was contacted by an agent that told me my mother had never made a claim on her cancer policy because she had passed with cancer. …
I was presented this insurance at my work. The guy made it sound and look great.. so I decided to sign up thinking it was too good to be true. A few weeks later my policy documents arrived. After reading over them, and the google reviews I …
I contact this insurance company after only having the policy for a couple of weeks. I cancelled the coverage and yet a week later they withdrew money from my bank account. I called again and they claimed it was supposed to be a paycheck …
My long time live in girlfriend (26 years together, for those who would say otherwise, there is no common law marriage in my state) got a policy through this company. She was misled into believing that it was an actual medical insurance …
We have paid for a Cancer policy for 15 years. I have been trying to work with WN on a claim for 5 months. They keep closing my claim, saying my provider has not supplied the correct data. I have personally contacted the provider 7 times, …
Unfortunately, I did not want to give this company a star at all because it doesn’t deserve a star. If your reading this stay away from this company, it’s company that’s built on lies and misleading and stealing peoples money. I will be reporting them to better business bureau.
I talked with George, Annette, gracee, keana brail, Tonya B and April they are all about getting your premium payment and not paying you for your claim I wouldn’t recommend them to anyone If I could give them a zero I would!!!! Annette said …
We were told if my husband had a stroke we would get hospital bills paid plus 50 thousand dollars for his care. They paid hospital 1,500. We didn’t receive the 50 thousand. Claimed it was a mistake. Then said we would get 14,000 in October …
This company is a joke had a cancer policy for 9years a mix up with the payroll company and it was canceled! Tried and tried to get it fixed but washington national did nothing and took 9 years of my money! The payroll company was willing …
The call centers are pathetic!! It’s nearly impossible to contact the office or agents. Call center couldn’t understand what I was trying to say, only arguing with me. I called a random agent near me and he took all my information and said …
I canceled my policy on August 1, 2022 and they are still taking money from my personal checking account. I’ve called and tried talking to them to only get them trying to convince me that my payroll department is taking the money. I …
I had a previous policy through this company and it was great. I had zero complaints. All I wanted to do was open the same policy again and yet I cannot get ahold of anyone to help me. I’ve talk to their customer service line multiple times …
Abhorrent company to deal with. I am a beneficiary on a deceased loved one’s policy and they have been employing delaying tactics from the start, requesting forms by peace-mail instead of asking for everything up front. I already sent them …
Not worth the money! I paid over $1600 per year, for their coverage. I had an accident, causing me to have surgery on both knees and all they paid out was $200, for both (not each) knee. I got this policy, through my job, even …
They don’t deserve a single star.
This insurance coverage is the absolute worst. I had endocarditis and was in …
My mother was receiving her pension checks from this company. She passed away in December of 2021. Going through her paperwork I found numerous uncashed pension checks. I contacted this company to have them reissued. They indicated that I …
That company is the worst it looks like scam. I don’t know why still is active, they need to cancel that company. I made a mistake and i bought an insurance. I though it was medical insurance and the agent told me yes it is. I found out …
My mom had a $30,000 life insurance I was the beneficiary the check they sent me was only for $10. So I asked for a breakdown I have not received it wondering what’s going on with this insurance. Her death certificate was $25 that they …
I purchased a policy in spring of 2021 at my place of employment, which is the post office. It was cheap, but I specifically asked multiple times, does this cover pre-existing injuries. He said yes and the waiting period was a year. So …
My dad passed away and my mom has called and called to cancel the policy and no one returns her phone call. The one person she got ahold of (from their 1-800 number) said they would send the information of local agents that she could …
My husband has had this insurance through work for awhile concerning accident/disability and even recently took a cancer policy. I had no trouble 4 years ago when i had an issue with my foot. Was done promptly no hassles and it was taken …
I have three policy since the 70’s, received payment for all three then renewed. I called about my accident policy because the amount taken out was 298.00 a month ( which was not the amount they told me). They lady on the phone cancel the …
This company is a big SCAM!! I have been paying on this policy for (6) years. I didn’t need this policy anymore. Canceled, then I did not get my full money back from my premium. What a waste, of time and money. I highly do NOT recommend …
Absolutely worst company ever, gave my mum the run around for over a year when my father passed. Was trying to get her name on the policy and were never clear on what they needed. Kept taking the money out every month, need to talk to …
Please do not deal with this company. After my husband passed, they claim to have no record of beneficiary changes. I have been dealing with this claim for 3 months. Each time I send them what they request, they want something else. Now I …
My dad had a policy taken out on my sister who I am legally her guardian and I paid the bill for the insurance in fact I think I’ve over paid them because they don’t send me a bill I just have to send it once a year. my dad filled out the …
I was told signing up for this was mandatory for the health insurance I purchased by someone who worked for Marketplace. Once receiving the packet with all the information my husband and I learned this was not health insurance but actually …