I called in with an issue over a charge and spoke with Raven. She was very professional, quick and efficient and treated me with impeccable customer service. My issue was resolved quickly, and I was very relieved.
Raven could have just stopped after talking with me and let me wait for a new debit card, but she went one step further and got my current card reactivated without a delay. She was kind and courteous, and definitely went above and beyond when I needed assistance the most.
Raven was so amazing and so understanding. She helped me get my account, username and password. She was so patient and kind. Raven was so easy going and I enjoyed my entire experience with her❣️❣️❣️❣️❣️
Eboni was so polite and helpful with my issues and patience with me. Made my day and was a pleasure talking with her ty again for all the help awesome customer service sincerely Rebecca
Eboni was great. I made a late in the day call for a loan payoff amount, and she was so nice and helpful. Even at the end of the day, she was just a star. Thank you.
De helped me in training she was very knowledgeable informative and has great customer service.This was a tremendous experience. Im excited for new possibilities
Called in having a problem with one of my accounts and Raven listened and reexplained my issue put me on hold and told me she talked to MGMT. The issue was handled wonderfully and professionally. Absolutely made my day. Thank you and keep up the great customer service.
I went in to open an account at the North Hill branch today. The branch manager walked me through the whole process and answered every question that I had. He was a great resource!
I went to open an account at the the North Hill location and Michael Collins very helpful. He was extremely kind and made sure that all my questions were answered. He went above and beyond.
Tonya helped me out so much, she gave me guidance and did everything in her power to help me get through my drawn out process! She’s the best and I’d refer her to anybody
They’re amazing place I wish everyone would go they help you with anything you need and they work to your uniqueness especially Rita J
And her other great colleagues love you guys thank you so much for everything
Okay I’ll I’d like to share my experience I appreciate everything this Julie did and DeHelvelin did and I would recommend them to anybody because they’re very nice people and they took the time and patience with me thank you
the tellers were nice. but that’s not enough for me to justify anything but a bad review. this union closed my account and stole”fined/fees” all my money. “sorry sir. is there anything else we can help you with?” …
I really do appreciate doing Business with this Credit union . Tonya W was totally awesome with helping me with my services, Along with Michael C .Thank you so much glad I chose this credit union 😉 …
Carina assised me with opening an account around August 20th. She was professional, very informative and did a awsome job at welcoming to Towpath family.
Carina was such a great help to me…she was so informative on my account and the process that it requires. She answered all my questions with clarity. She explained everything very well.. Thanks again
Towpath has indeed shifted some things around and improved their quality of service. I appreciate the relationship and I am glad to be a member of Towpath Credit Union. :0)
OK. So I wrote a review a while ago. But I wanted to say Kurt is BY FAR the best teller I have ever dealt with. The guy remembers everything. Super pleasant. He is an asset to this company.
Dettelvelin Keith, Is the best teller on this side of the Mississippi River. She made my experience amazing I’m so glad she was able to service me today.
My husband got a loan through towpath credit union with Wendy in the loan department. She made it very easy for him and he had a great experience. Thank you
Dehelvelin Keith did a outstanding job with my account she went above and beyond to investigate why my card wasn’t working and was able to get it working without having to reissue me another card. I recommend this branch to everyone.
they do a poor job of answering the phone and you will sit on hold for 30 mins until someone picks up. Also i filed a dispute with my bank and 5 months later and still haven’t heard anything. poor costumer service.
Elias and Carina helped me get set up with a credit card. Excellent customer service and help. Very respectful and made sure I was happy with everything.
The spring loan program is something that I never thought I needed to do but with the COVID-19 pandemic I felt the need to have some extra cash on hand so I did the loan and Eric my loan officer made it fast, Fun and overall stress-free. So …
The Cuyahoga Falls branch is horrible! I have been a member since 2013 and never had a bad experience until yesterday. The blonde lady working the drive thru was absolutely rude and unprofessional. I live in CF but will gladly drive to the North Hill branch. They have always been polite and helpful.
A couple of weeks ago I was kind of in a desperate situation and could use some extra help, as happens to most people, and the people at Towpath Credit Union really helped me out. The loan officer took a second look and I was approved for a …
Julie Dubravetz was terrific in helping us through the steps of our car loan. Encouraging, helpful and professional, she made it easy. Thank you, Julie!
I had an awesome experience with Julie Dubravetz today. I was nervous going into a loan and she made me very comfortable and helped me with every question I had. 10/10 recommend going through Julie!
I have been with towpath for 2months Fairlawn location. Courtney W. Was very helpful in my loan process and educating me on my decision. Unfortunately my work hours are 8-4:30 so I’m unable to make it to the bank however I do have direct …
I could not be happier with the loan process here. I wanted a loan to buy a new pontoon boat. The interest rate was FAR lower than anywhere else. Rates dropped slightly while I was waiting for my boat to be built. Towpath lowered the interest rates accordingly. Communication with the CU was great.
We submitted an application online and when someone reached out (almost a WEEK later) we had to reschedule because of timing. On multiple occasions I emailed and called the office and did not receive any type of response. It is very …
My name is Linda Motley. Towpath Credit Union has been so very helpful with all of my requests. But most of all their attention to detail and being extremely kind and patient. I recenty had double knee surgery and I made a trip to the …
I went thru Towpath for a car loan , Julie D (north hill) did a great job, she got me pre approved with the lowest rate I could find. When I found my car of choice .She went thru every detail, answered all my questions and even called with questions after hours to get my loan approved ASAP . Thanks Julie !
My father trusted this Credit Union with his finances until the day he died. Unfortunately, they repaid his trust by ignoring his online banking requests, closing his accounts, and depleting both his checking and savings to cover their …
Tonya and Rita set me up with an auto loan in just 4 business hours. We started on Friday at 3pm and were signing paperwork Saturday at 11. Thanks to the kind women for that and Kurt at the teller stand who is a staple in the office and …
Mike was the greatest he made me feel comfortable he was efficient and we were done in a timely fashion. I felt like I was a part of the team and I predict a long relationship with this Credit Union. Mike also told me ways towpath could help improve my credit. Thank you guys it was so simple and easy
They are so nice and understanding here at this Towpath Credit Union. I made the mistake of going to the one on Graham Rd. And felt berated. I would never visit the Graham Rd one again! I will stick with the courteous friendly folk here on N. Main Street! They deserve 10 ⭐
Working with Julie the loan officer was really well she helped out a lot with me getting my new car and idk if I could’ve have found much better and I recommend you guys coming here if you want a loan and try speaking with Julie, She’s great!
Just took out my third loan from them and I have been impressed every time. The staff was extremely friendly and courteous. The loan officer, Wendy, was so nice and understanding when I got caught in traffic and was late to my appointment. I cannot recommend them enough!
Towpath Credit Union is Awesome I Would Like To Give A Special Thanks To Loan Officer Julie Dubravets For All The Great Advice, And Helping Me Get My Credit On The Right track.
I received excellent service during the processing of my auto loan. Julie Dubravetz, loan officer who assisted me in the process was excellent. She guided me through the process and made the experience a pleasant one.
I’ve been with Towpath for almost 2 years now. All towpath personnel have conducted themselves professionally, and are courteous as well. As far as loans, I have 2 outstanding with them and the process was simple and easy to understand , and the interest rates are great. I would highly recommend Towpath to everyone.
Towpath is a local credit union that I can tell truly cares about their community. Jillian Johnson has been great at helping to find loans that work for me. They have a variety of products, great interest rates, and I look forward to working with them in the future!
Does GNOT honor Customer REQUESTS repeatedly encountering lack of concern where the same request have been rhetorically made concerning sed matter. Initial address of this issue was made in the very beginning of this relationship, it went …
Kurt was very helpful with assisting me with becoming a new Towpath member today. Very courteous. I was able to open a new checking/savings account in a timely manner. Very much appreciated. Great customer service.
Eric at Towpath Credit Union will hopefully always be my go to for any loans. His knowledge and customer service were excellent. Unfortunately, we were running against the clock on a deal through a car dealership but Eric was still able to …
Great for basic banking. I had some trouble with car loans through Towpath in the past. However, I have had nothing but good experiences with Towpath in the past 2 years since using them exclusively for a savings account. Their customer …
I just had a great experience securing a loan with Towpath! Emily Cooper assisted me with my loan application and helped guide me through the process. Charles Sively was the underwriter and was very professional. He answered all of my …
To whom it may concern Ms. Therese at Towpath Credit Union was simply marvelous darling and I really appreciate her customer service and may she have a very very blessed day thank you. …
Entire process for a vehicle loan was easy and everyone was very helpful and friendly. Julie at the north main st branch was great and very through with the loan documents and vehicle purchase process. I’d highly recommend talking to towpath for your next vehicle loan.
I recently began my search for the “perfect” used truck. Once I figured out which one I wanted, the hunt was on. My wife and I drove to Columbus on a Saturday to see two at a dealership. They were awful!! My wife discovered another place in …
I was looking to get an auto loan and had no clue what to do.
Carina made the process so very easy and seemless. Even when I reached out with what seemed too be silly questions Carina made me feel like they were important …
The girl I had her name is Carina Studer-Dyer and she helped me get a significant lower rate for my auto loan now I’ll be able to pay my loan off early thanks to my credit score and her awesome ability to handle this!!! I love this bank and the employees are exceptionall. Thanks so much Carina!!
Julie Dubravetz was amazing! The entire loan process was extremely smooth. She was very thorough, kept in contact with me, and very detailed. I will be referring my family and friends to her in the future! Thank you!!!
A big thanks to Julie Dubravetz for helping us with our lease buyout on our vehicle. We were able to secure a fantastic low interest rate through Tow Path Credit Union. The interest rate was considerably lower than all the other banking …
I recently used Towpath for an automobile loan and had the most wonderful experience. I worked with Charles Sively. He was very professional and helpful with the entire process. We even received an amazing interest rate. I would …
My experience with the Assistant Manager Carina was exceptionally wonderful! She answered all of my questions and got everything handled for my loan in a timely manner.. I look forward to doing business with Carina in the near future! Thanks again!
Julie D in loans on Main St. is Phenomenal. She thoroughly explained the process for my car loan. Julie is so knowledgeable and professional. I know I have a great loan and warranty. Hands down great service.
Julie i can’t Thank you enough for working so hard to help me get my Kia Soul it’s awesome and helping me with the other loan i love the way everyone at Towpath try to work with people. Y’all so Awesome thank you again. Sincerely Angela Wilson
Had a great experience with DeHelvelin at the branch located at the North Hill branch. She took great care of me and was patient. I really do appreciate her.
I have worked with Towpath Credit Union for many years. I have financed 2 cars with them and I use them for other services as well. The level of professionalism has been unmatched by any other lender. The car dealerships were unwilling to …
Julie has helped me numerous times in the past, everytime I find a new motorcycle or car that I have to have. They make everything so easy, with no hassle, and get me out enjoying my new toy fast! Make sure to get a hold of Julie if your considering a loan and she will get you taken care of. Thanks Towpath 🙂
We worked with Carina on a loan for a vehicle we purchased. She was extremely efficient and easy to get in touch with! She explained all of the information in detail and provided the option to e-sign the paperwork for a faster processing …
Refinancing my new car purchase thru Towpath was exceptionally easy and quick while obtaining an interest rate nearly 3.5% lower than the dealers rate. The time from on-line application to approval and pay-off check in the mail was 5 days. …
Can not say enough about Towpath Credit Union and Carina in particular. I was able to complete an auto loan over the phone on a Saturday morning with no hassle. Carina was efficient and had everything in place, including sending all the …
I am very satisfied with the service I received in the recent transaction at the Towpath Credit Union -North Hill Branch Akron Ohio with Laura Adolphson professional assistance the process was seamless. …
Carina the Assistant Branch Manager is phenomenal. Not only is she knowledge and helped both my husband and I in our unique individual situations, but she is very personable. and works consistently to get you the help you need. If your in …
I refinanced my Harley Davidson motorcycle through Towpath Credit Union, from the very first meeting with Laura Adolphson to when my papers were signed was truly a enjoyable experience, she was there to answer all my questions throughout …
Kat, My loan officer work very well for my best interest. Kat explain everyting to me in detail and was very kind and supportive throughout my loan process.
Working with Carina has made my experience with Towpath awesome to start off! I was in a need for a car and she was able to deliver with results quickly on my behalf. Carina’s communication has been superior during and even after I was able …
Thank you Julie Dubravetz for all your help with my loan for my car repair. You made it so easy for me walking me through the forms. Again thank you and may God continue to have blessings for you.
DeHelvelin was exceptional today! I always look forward to coming back when I know I’m going to be greeted with such respect. DeHelvelin made sure all my needs were met and in such a timely manner, thanks again!!
Julie gives a stellar performance in sales as well as operations. She sets the bar of excellence. From the beginning of the loan process to the end Julie was knowledgeable with understanding my needs and goals. Julie kept me aware …
I worked with Julie Dubravetz to get a loan for my new car and it was so easy! I live out of state and she was able to work with both me and my mom who also lives in a different state. She was easy to contact and got back to us quickly …
Laura Adolphson helped me with my loan in a very professional and timely fashion! She took the time to explain details and made the process stress-free. I’m so glad to be a Towpath member (at least 25 years+) and truly enjoy interacting with the people there.
My wife and I have been to the North Hill branch twice in the last month. The branch representative Pam was beyond helpful and kind. She remembered our names and went out of her way to make sure we were satisfied with everything as we had a decent amount of business to handle. It was awesome to work with someone so enjoyable.
Today I had a great experience at Towpath Credit Union! I lost a cashier’s check, and Pam straightened out the situation by issuing me another cashier’s check.
Pam saved the day. Thanks for the excellent service, Pam. North Hill
I would like to thank the team at Towpath Credit Union, I went there knowing my account was a mess but when I met Heidi J it was like Christmas morning she straightened everything out for me and it didn’t take long at all I am so glad that …
I have been with Towpath for years and have always had great experiences, but my interaction with DeHelvelin at the North Hill location was absolutely wonderful. She went about and beyond to help me with an issue that I had and was so …
DeHelvelin approached me 2 weeks ago about an option for my account I can in today and had her assist. Me in getting it activated. She has courteous helpful genuinely nice during the process I appreciate her kindness and support
Great customer service. Ms. Heidi Jack got me set up with a checking and savings account within 20-30mins. Great attitude and made me happy that I can trust them with me and my son’s money. Glad to be a new customer.
The vehicle purchasing process was fast and easy. Working with Julie Dubravetz was a pleasure and she kept me in the loop during each step of the process. I would not hesitate to go through towpath for a vehicle loan again in the future.
Heidi Jack has done a amazing job with all my financial needs and questions that I’ve needed specific answers to. She goes beyond her job to provide necessary services that’s needed. She’s a real one. Thank you Heidi, be blessed.
DeHevelin was sooooooo amazing with adding more to my mortgage ACH with Hunington Bank. She is always so polite and professional. There has been days I’m in the Credit Union and having a horrible day she always lifts my spirits and mood …
Heidi Jacks at Towpath credit union took the time out to look through my past payment history for my checking account. Having issues with a credit. Heidi took the time out to print out the past payments. I really appreciate what she has …
Julie Dubravetz at Towpath was an absolute Rockstar! I was pretty bummed when the dealership made a mistake and I had to restart the loan process moments before taking delivery of my new vehicle. Julie went out of her way to make sure there …
Julie Dubravetz was amazing from the start. She stepped right in when the individual I was scheduled to meet with originally, was ill. She is thorough, professional, and intelligent and on top of that, she was patient with me and always …
Go elsewhere. Towpath will jump the gun and charge overdraft fees for overdrafts that never happened, and then lock up your payroll check from a new job for 10+ days because your 2+ year old account is “newer”. A fine bank for retirees or …
I refinanced my car with Towpath Credit Union. Julie D. was very proficient and informative. She made the process seem so easy by giving me specific instructions every step of the way. Excellent team work and communication between departments!
Towpath Credit Union helped me with financing for my new motorcycle. Julie Dubravetz is a joy to work with. Julie not only helped with my new Harley she also went above and beyond by getting both of my other vehicles refinanced at lower …
Julie was a great help in helping and explaining the process and approval of the refinancing of my SUV! She kept me up to date on all the steps and process! She was very friendly and encouraging! Look forward to continuing to work with Towpath in all my banking business and personal needs!
Heidi Jack was so sweet and helpful. She worked with me to ensure I had all the proper documentation to open a savings account. She also took the time to walk me through each step.! …
Heidi Jack was excellent helping me setting up my new bank account. I would prefer for anyone to go to her. She do nice and sweet and also smart. FIVE STAR !!!
Heidi was wonderful! And so wasn’t Tiffany! Heidi opened my account and Tiffany processed my loan. I was very impressed with their professionalism and dedication to meeting my needs! They were both so helpful, friendly and answered all of …
Been a member for many years and have been very happy. Always a pleasure dealing with the associates at Towpath. I recently needed to do some consolidating and refinancing. It was a very simple and stress free process thanks to the help of …
Heidi made the experience of opening a new savings/checking account very easy. She thoroughly explained the details. I really appreciate the the timely manner in which she handled everything. I would recommend the North Hill Towpath location to anyone looking for a credit union to do business with. Thank you!
This is the second time we financed a new car through Towpath and like the first, everything was professionally done, excellently serviced and stress free. Julie was the best in guiding us through the process as she was the first time and why we have stayed as members for 45 years.
Raven went above and beyond service for helping me find money that was supposedly put into my account and was never there they discovered where it was and I finally got the money I was supposed to get She never gave up and she was very friendly Thank you raven everyone should be as dedicated to their job as you are
This is the third vehicle loan I get with this institution and they were amazing! I filled out the application online and immediately Julie contacted me and I gave her all the information… and the very next day I was at the dealer picking …
The fact that I’ve been trying to speak with someone regarding being locked out of my phone app but no one ever answers the phone is RIDICULOUS!! The phone just rings. Bad business
Today, I was determined to share important banking processes with my teenage girls. Shared banking is no longer allowed at a credit union near us so ventured to TowPath CU. Ms. DeHelvelin was patient, complimentary and determined to help me …
I had a very easy, wonderful experience working with Julie Dubravetz regarding re financing a loan I had. She was able to get me a great rate and save me quite a bit of money! I had put in an inquiry online and I had a response from Julie …
I contacted Towpath for refinance of my auto loan for a lower percentage rate. I was successful and the refinance took less than 3 days and saved me almost 5%! Efficient and professional. Julie Dubravetz handled my loan and I can’t …
Eboni was very nice, quick to help. Took care of what I needed done quickly. Super pleasant on yhr phone. Thank you…..
Now give her a raise… seriously ty for great job Bonnie Turley
DeHelvelin DE
I was very pleased how she took the time to see me through the process of handling my deceased brothers accounts..he had been a member of Tow Path since 1970 her attention to detail was just excellent
I was very frustrated when I spoke with Eboni about my issues … she had a calming effect and was extremely helpful …also she was pleasant, patient, and friendly and seemed to go the extra mile to resolve my issues
I had a great experience with Raven with the questions I had for her. She was very thorough, polite and knowledgeable. It was a wonderful experience speaking with her.
Raven is a wonderful customer service person. I felt great relief after talking to her. She solved all the problems that I had. She’s a godsend for people who worry like me.
Kat Stahl went above and beyond to get my auto financing completed in record time! I am a new customer and Kat’s customer service has won my business forever. Many thanks to Kat and everyone who helped make it happen.
Excellent employee so kind and nice..that’s very impressive the early to pay the more principal I got..i love it..unlike other banks.. I begun to take all my loans in Towpath…Awesome! Credit Union.
Kat was amazing and should be recognized for her consistent professionalism throughout the process of refinancing my vehicle thru Tow Path. I am sooo happy she was my loan officer and assisted with this transaction. Thank you Kat!!! Be Blessed
The staff at towpath credit union are Rockstars. They really believe in the people they work with and serve. I have never had a single bad experience with any of them. They are always friendly and helpful. They stayed after hours to make …
My experience with Towpath is always great because I always seem to get Raven. She’s always there and she’s always informational and helpful. I feel like this is her calling because everything I asked her if she would assist with, it’s like a flick of the wrist for her I really like her she makes my experience. very nice.
My experience was very nice going inside the bank the other day. Customer service was very polite and accommodating me in every way. DeHelvelin, gave me lots of good information about the many services the Credit Union now provides. The 13 …
Do you have bad credit, no credit, or even good credit but can’t seem to find a decent loan?? Well I can tell you this is the place! Rebecca was very professional and helped me set up a savings account, which was a very quick and easy. Kurt …
I cannot speak highly enough about the exemplary customer support that I received from Towpath Credit Union and specifically Laura Adolphson. I applied for a vehicle loan on a Monday and had a check for the dealership by the end of …
(Translated by Google) DeHelvel’s
(Original)
DeHelvelin
Eboni, was very pleasant to talk to and helped me with what I needed
Very efficient
Eboni was very helpful and kind during my phone transaction and was able to keep me from having to drive into the branch location. Thank you, Eboni!
Thank you eboni for the help 😊😊 …
Eboni was so patient & helpful. She was able to complete my request quickly. I enjoyed working with her!
Eboni is very knowledgeable, polite, and professional. She was very helpful in a timely manner. Thank you!
Raven was extremely helpful and pleasant to work with.
Provided a great experience ‼️
Loved ebony
I called in with an issue over a charge and spoke with Raven. She was very professional, quick and efficient and treated me with impeccable customer service. My issue was resolved quickly, and I was very relieved.
Thank you Raven for your excellent customer service
Ebony was very helpful. I’m in the process of moving and under a great deal of stress. She was very patient and kind. I appreciate you Ebony!!
Raven could have just stopped after talking with me and let me wait for a new debit card, but she went one step further and got my current card reactivated without a delay. She was kind and courteous, and definitely went above and beyond when I needed assistance the most.
Ms. Raven was a pleasure to speak with. All staff are very helpful and polite.
Very nice sounding lady I appreciate talking to her
Raven was so amazing and so understanding. She helped me get my account, username and password. She was so patient and kind. Raven was so easy going and I enjoyed my entire experience with her❣️❣️❣️❣️❣️
Eboni was so polite and helpful with my issues and patience with me. Made my day and was a pleasure talking with her ty again for all the help awesome customer service sincerely Rebecca
DeHelvelin ‘De’ WAS VERY HELPFUL….
THANKS
Super nice and answers questions quickly
Eboni is the best I love Towpath Credit Union Would recommend to everyone
Ebony was wonderful, professional, and courteous and very kind.
In my opinion she needs a raise.
Eboni was great. I made a late in the day call for a loan payoff amount, and she was so nice and helpful. Even at the end of the day, she was just a star. Thank you.
Ebony was an excellent provider for me I look forward to doing my baking with her again!
Raven vibe when she answers the phone is nothing but professional. Helpful and get straight to point and has a positive and inviting voice.
De helped me in training she was very knowledgeable informative and has great customer service.This was a tremendous experience. Im excited for new possibilities
Very helpful and fast, also friendly
Called in having a problem with one of my accounts and Raven listened and reexplained my issue put me on hold and told me she talked to MGMT. The issue was handled wonderfully and professionally. Absolutely made my day. Thank you and keep up the great customer service.
Eboni was very helpful and pleasant.
This credit union is great
Great place with very nice people
The most bad bank in US…
Awesome customer service from Ebony!!!!!!!!!!!!!
Heidi is awesome!
They have updated their staff and the service is much better.
DeHelvelin was excellent.
Everyone is always kind and helpful!
They have they best staff in the whole at all their branches!
Very good CU to work with. Helped me out quite a bit!
Professional people to work with Above and beyond the Call of Duty
It’s good, except for the fact of its not-so-good hours (no weekend hours) and no ATM on site! -.-;
And you did a very nice job for me
Dehelvelin thank you for take care of me you best
Dettelvelin was amazing and very helpful.
Carina is so nice, informative, and professional. I would recommend!
Don’t attempt to sit in the drive thru line…. You will be stuck for 45mins.
Wonderful costumer service by DeHelvelin Keith!
Awesome and Patient Staff!! Came in their at closing to open a acct…I never felt rushed!!
Look for Tonya . She is very professional and helpful. Very pleasant experience.
I suggest if you need assistance of any kind, go see Michael Collins, I went in to open a account and he took care everything I needed.
The older black lady with the blonde wig is extremely nasty. Go to another location if you can.
Been a member for about 30 years, it’s the only bank I deal with. Never a problem.
Opened an account, fast, easy, friendly & very professional. A GR8 experience 💯👍🏼 Thanks Michael …
Been with them just over 3 years have not had one problem. Keep up the great work.
Been a customer for many years… always got treated extremely well and quickly!.
Great rates and awesome to deal with.
Pam and Heidi were absolutely wonderful!!
Heidi was great today opening my account!!!
Service was great from Rebecca
DeHelvelin, Very patient and helpful, Awesome at her job!!!
Great!
I love TCU been with them for 4 years I rarely have problems and if I do it always gets solved quickly and efficiently:)
Amazing service. Charles at Towpath made getting a loan easy and painless. Thank you so much
Never before have I felt so welcomed! This credit union sure outdoes itself – EXCELLENT customer service and friendly staff!
She was extremely pleasant and patient she got the job done
Car loan had the best rate! It was 7% cheaper interest than Capital One. Always refer people here!
Outstanding service from Julie and Carina at the N. Akron branch! 5 stars for being professional, knowledgeable, and customer focused!
I was assisted by DeHelvelin today and she was very helpful, respectful, and friendly!
Amazing great customer service.
I went in to open an account at the North Hill branch today. The branch manager walked me through the whole process and answered every question that I had. He was a great resource!
Dehelvelin she help with the app. I love her for not giving up on me she work it out with me
Julie and Samantha provided excellent service. All questions were answered promptly and quickly, and I look forward to doing business with them again.
I went to open an account at the the North Hill location and Michael Collins very helpful. He was extremely kind and made sure that all my questions were answered. He went above and beyond.
I’ve been a member for several years and I will never go anywhere else. I just wish they would handle my business account as well as my personal
Carina helped me with my car loan. She made a very difficult process go smoothly for me.
Dehelvelin is one of the best tellers there always polite and ready to help
Tonya helped me out so much, she gave me guidance and did everything in her power to help me get through my drawn out process! She’s the best and I’d refer her to anybody
They’re amazing place I wish everyone would go they help you with anything you need and they work to your uniqueness especially Rita J
And her other great colleagues love you guys thank you so much for everything
Love, Ebone C
Heidi has done a great job in helping me with my account.
Okay I’ll I’d like to share my experience I appreciate everything this Julie did and DeHelvelin did and I would recommend them to anybody because they’re very nice people and they took the time and patience with me thank you
Ms Julie D was the best with helping me refinance my vehicle.
the tellers were nice. but that’s not enough for me to justify anything but a bad review. this union closed my account and stole”fined/fees” all my money. “sorry sir. is there anything else we can help you with?” …
Pam at the Main St location was extremely helpful.
I really do appreciate doing Business with this Credit union . Tonya W was totally awesome with helping me with my services, Along with Michael C .Thank you so much glad I chose this credit union 😉 …
We took out a loan here for a car. Everyone was not only helpful, but very friendly. We met with Chuck to sign the paperwork and he was great!
Carina assised me with opening an account around August 20th. She was professional, very informative and did a awsome job at welcoming to Towpath family.
Carina was such a great help to me…she was so informative on my account and the process that it requires. She answered all my questions with clarity. She explained everything very well.. Thanks again
Towpath has indeed shifted some things around and improved their quality of service. I appreciate the relationship and I am glad to be a member of Towpath Credit Union. :0)
Julie Dubravetz made my car buying experience quick and easy. THANKS Towpath Credit Union! THANKS Julie!
Thank you Heidi for making this a breeze. Looking forward to continued business with Towpath Credit Union!
Excellent service. Rebecca was very helpful.
Loan officer Julie D. is the best!
OK. So I wrote a review a while ago. But I wanted to say Kurt is BY FAR the best teller I have ever dealt with. The guy remembers everything. Super pleasant. He is an asset to this company.
Laura was very fast and efficient in processing my loan application and I am very appreciative of her efforts.
Dettelvelin Keith, Is the best teller on this side of the Mississippi River. She made my experience amazing I’m so glad she was able to service me today.
Al questions were answered
Quick and to the point
My husband got a loan through towpath credit union with Wendy in the loan department. She made it very easy for him and he had a great experience. Thank you
Dehelvelin Keith did a outstanding job with my account she went above and beyond to investigate why my card wasn’t working and was able to get it working without having to reissue me another card. I recommend this branch to everyone.
Heidi Jack was amazing. She made a very difficult situation easy to resolve! Thank you so much
DeHelvelin She did great and was very patient with all my transactions she was a fresh breath of air.
Eboni was very nice and helpful.
they do a poor job of answering the phone and you will sit on hold for 30 mins until someone picks up. Also i filed a dispute with my bank and 5 months later and still haven’t heard anything. poor costumer service.
Eboni was kind, understanding and professional.
Elias and Carina helped me get set up with a credit card. Excellent customer service and help. Very respectful and made sure I was happy with everything.
The spring loan program is something that I never thought I needed to do but with the COVID-19 pandemic I felt the need to have some extra cash on hand so I did the loan and Eric my loan officer made it fast, Fun and overall stress-free. So …
The Cuyahoga Falls branch is horrible! I have been a member since 2013 and never had a bad experience until yesterday. The blonde lady working the drive thru was absolutely rude and unprofessional. I live in CF but will gladly drive to the North Hill branch. They have always been polite and helpful.
The lady DeHelvelin was so nice and helpful she made my experience very positive.
DeHelvelin was patient and helped me understand the issues I was having with my account I truly appreciate being served by her today
Julie was very helpful and efficient. Would definitely recommend her to family and friends for loan assistance.
A couple of weeks ago I was kind of in a desperate situation and could use some extra help, as happens to most people, and the people at Towpath Credit Union really helped me out. The loan officer took a second look and I was approved for a …
Julie Dubravetz was terrific in helping us through the steps of our car loan. Encouraging, helpful and professional, she made it easy. Thank you, Julie!
I had an awesome experience with Julie Dubravetz today. I was nervous going into a loan and she made me very comfortable and helped me with every question I had. 10/10 recommend going through Julie!
I have been with towpath for 2months Fairlawn location. Courtney W. Was very helpful in my loan process and educating me on my decision. Unfortunately my work hours are 8-4:30 so I’m unable to make it to the bank however I do have direct …
I could not be happier with the loan process here. I wanted a loan to buy a new pontoon boat. The interest rate was FAR lower than anywhere else. Rates dropped slightly while I was waiting for my boat to be built. Towpath lowered the interest rates accordingly. Communication with the CU was great.
We submitted an application online and when someone reached out (almost a WEEK later) we had to reschedule because of timing. On multiple occasions I emailed and called the office and did not receive any type of response. It is very …
My name is Linda Motley. Towpath Credit Union has been so very helpful with all of my requests. But most of all their attention to detail and being extremely kind and patient. I recenty had double knee surgery and I made a trip to the …
De gave me an excellent service today. Thank u for your service
I went thru Towpath for a car loan , Julie D (north hill) did a great job, she got me pre approved with the lowest rate I could find. When I found my car of choice .She went thru every detail, answered all my questions and even called with questions after hours to get my loan approved ASAP . Thanks Julie !
My father trusted this Credit Union with his finances until the day he died. Unfortunately, they repaid his trust by ignoring his online banking requests, closing his accounts, and depleting both his checking and savings to cover their …
Dehelvelin was very helpful and patient with me. My name is Takita Rankin. Great personality and energy.
Thank you, Towpath CU. Julie and Bethany were so helpful the whole time during my car buying process.
Thanks again,
Keith T.
Tonya and Rita set me up with an auto loan in just 4 business hours. We started on Friday at 3pm and were signing paperwork Saturday at 11. Thanks to the kind women for that and Kurt at the teller stand who is a staple in the office and …
Mike was the greatest he made me feel comfortable he was efficient and we were done in a timely fashion. I felt like I was a part of the team and I predict a long relationship with this Credit Union. Mike also told me ways towpath could help improve my credit. Thank you guys it was so simple and easy
They are so nice and understanding here at this Towpath Credit Union. I made the mistake of going to the one on Graham Rd. And felt berated. I would never visit the Graham Rd one again! I will stick with the courteous friendly folk here on N. Main Street! They deserve 10 ⭐
Happy to be a new customer with Towpath Credit Union. Heidi was very personable and informative.
Working with Julie the loan officer was really well she helped out a lot with me getting my new car and idk if I could’ve have found much better and I recommend you guys coming here if you want a loan and try speaking with Julie, She’s great!
Just took out my third loan from them and I have been impressed every time. The staff was extremely friendly and courteous. The loan officer, Wendy, was so nice and understanding when I got caught in traffic and was late to my appointment. I cannot recommend them enough!
Thank you so much Eboni your the best!!
Towpath Credit Union is Awesome I Would Like To Give A Special Thanks To Loan Officer Julie Dubravets For All The Great Advice, And Helping Me Get My Credit On The Right track.
Thank you so much for helping us. Kurt Anshutz for opening our account.
DE is very helpful and is a wonderful employee at towpath credit union!
I received excellent service during the processing of my auto loan. Julie Dubravetz, loan officer who assisted me in the process was excellent. She guided me through the process and made the experience a pleasant one.
I’ve been with Towpath for almost 2 years now. All towpath personnel have conducted themselves professionally, and are courteous as well. As far as loans, I have 2 outstanding with them and the process was simple and easy to understand , and the interest rates are great. I would highly recommend Towpath to everyone.
Towpath is a local credit union that I can tell truly cares about their community. Jillian Johnson has been great at helping to find loans that work for me. They have a variety of products, great interest rates, and I look forward to working with them in the future!
Does GNOT honor Customer REQUESTS repeatedly encountering lack of concern where the same request have been rhetorically made concerning sed matter. Initial address of this issue was made in the very beginning of this relationship, it went …
DeHelvelin is the best, she never fails me when I’m in need. -Marco
Kurt was very helpful with assisting me with becoming a new Towpath member today. Very courteous. I was able to open a new checking/savings account in a timely manner. Very much appreciated. Great customer service.
Eric at Towpath Credit Union will hopefully always be my go to for any loans. His knowledge and customer service were excellent. Unfortunately, we were running against the clock on a deal through a car dealership but Eric was still able to …
Great for basic banking. I had some trouble with car loans through Towpath in the past. However, I have had nothing but good experiences with Towpath in the past 2 years since using them exclusively for a savings account. Their customer …
I just had a great experience securing a loan with Towpath! Emily Cooper assisted me with my loan application and helped guide me through the process. Charles Sively was the underwriter and was very professional. He answered all of my …
To whom it may concern Ms. Therese at Towpath Credit Union was simply marvelous darling and I really appreciate her customer service and may she have a very very blessed day thank you. …
I was helped by DeHelvelin who was very kind and helpful. She answered all my questions in a timely manner.
Entire process for a vehicle loan was easy and everyone was very helpful and friendly. Julie at the north main st branch was great and very through with the loan documents and vehicle purchase process. I’d highly recommend talking to towpath for your next vehicle loan.
I recently began my search for the “perfect” used truck. Once I figured out which one I wanted, the hunt was on. My wife and I drove to Columbus on a Saturday to see two at a dealership. They were awful!! My wife discovered another place in …
I was looking to get an auto loan and had no clue what to do.
Carina made the process so very easy and seemless. Even when I reached out with what seemed too be silly questions Carina made me feel like they were important …
The girl I had her name is Carina Studer-Dyer and she helped me get a significant lower rate for my auto loan now I’ll be able to pay my loan off early thanks to my credit score and her awesome ability to handle this!!! I love this bank and the employees are exceptionall. Thanks so much Carina!!
Julie Dubravetz was amazing! The entire loan process was extremely smooth. She was very thorough, kept in contact with me, and very detailed. I will be referring my family and friends to her in the future! Thank you!!!
A big thanks to Julie Dubravetz for helping us with our lease buyout on our vehicle. We were able to secure a fantastic low interest rate through Tow Path Credit Union. The interest rate was considerably lower than all the other banking …
I recently used Towpath for an automobile loan and had the most wonderful experience. I worked with Charles Sively. He was very professional and helpful with the entire process. We even received an amazing interest rate. I would …
My experience with the Assistant Manager Carina was exceptionally wonderful! She answered all of my questions and got everything handled for my loan in a timely manner.. I look forward to doing business with Carina in the near future! Thanks again!
Julie D in loans on Main St. is Phenomenal. She thoroughly explained the process for my car loan. Julie is so knowledgeable and professional. I know I have a great loan and warranty. Hands down great service.
Julie i can’t Thank you enough for working so hard to help me get my Kia Soul it’s awesome and helping me with the other loan i love the way everyone at Towpath try to work with people. Y’all so Awesome thank you again. Sincerely Angela Wilson
Had a great experience with DeHelvelin at the branch located at the North Hill branch. She took great care of me and was patient. I really do appreciate her.
I have worked with Towpath Credit Union for many years. I have financed 2 cars with them and I use them for other services as well. The level of professionalism has been unmatched by any other lender. The car dealerships were unwilling to …
Julie has helped me numerous times in the past, everytime I find a new motorcycle or car that I have to have. They make everything so easy, with no hassle, and get me out enjoying my new toy fast! Make sure to get a hold of Julie if your considering a loan and she will get you taken care of. Thanks Towpath 🙂
We worked with Carina on a loan for a vehicle we purchased. She was extremely efficient and easy to get in touch with! She explained all of the information in detail and provided the option to e-sign the paperwork for a faster processing …
Refinancing my new car purchase thru Towpath was exceptionally easy and quick while obtaining an interest rate nearly 3.5% lower than the dealers rate. The time from on-line application to approval and pay-off check in the mail was 5 days. …
Can not say enough about Towpath Credit Union and Carina in particular. I was able to complete an auto loan over the phone on a Saturday morning with no hassle. Carina was efficient and had everything in place, including sending all the …
I am very satisfied with the service I received in the recent transaction at the Towpath Credit Union -North Hill Branch Akron Ohio with Laura Adolphson professional assistance the process was seamless. …
Rebecca was great helping me setup my account. Very personable.
Eboni was very helpful and resolved my problem quickly.
Carina the Assistant Branch Manager is phenomenal. Not only is she knowledge and helped both my husband and I in our unique individual situations, but she is very personable. and works consistently to get you the help you need. If your in …
I refinanced my Harley Davidson motorcycle through Towpath Credit Union, from the very first meeting with Laura Adolphson to when my papers were signed was truly a enjoyable experience, she was there to answer all my questions throughout …
Kat, My loan officer work very well for my best interest. Kat explain everyting to me in detail and was very kind and supportive throughout my loan process.
Working with Carina has made my experience with Towpath awesome to start off! I was in a need for a car and she was able to deliver with results quickly on my behalf. Carina’s communication has been superior during and even after I was able …
Thank you Julie Dubravetz for all your help with my loan for my car repair. You made it so easy for me walking me through the forms. Again thank you and may God continue to have blessings for you.
DeHelvelin was exceptional today! I always look forward to coming back when I know I’m going to be greeted with such respect. DeHelvelin made sure all my needs were met and in such a timely manner, thanks again!!
Kat was super nice and helpful. She made sure we all understood everything. Thank you for helping.
Julie gives a stellar performance in sales as well as operations. She sets the bar of excellence. From the beginning of the loan process to the end Julie was knowledgeable with understanding my needs and goals. Julie kept me aware …
I worked with Julie Dubravetz to get a loan for my new car and it was so easy! I live out of state and she was able to work with both me and my mom who also lives in a different state. She was easy to contact and got back to us quickly …
Laura Adolphson helped me with my loan in a very professional and timely fashion! She took the time to explain details and made the process stress-free. I’m so glad to be a Towpath member (at least 25 years+) and truly enjoy interacting with the people there.
Ebony is very professional with fantastic customer service skill!
My experience with Towpath CU and their Loan Officer Julie Dubravetz was wonderful. …
My wife and I have been to the North Hill branch twice in the last month. The branch representative Pam was beyond helpful and kind. She remembered our names and went out of her way to make sure we were satisfied with everything as we had a decent amount of business to handle. It was awesome to work with someone so enjoyable.
Today I had a great experience at Towpath Credit Union! I lost a cashier’s check, and Pam straightened out the situation by issuing me another cashier’s check.
Pam saved the day. Thanks for the excellent service, Pam. North Hill
I would like to thank the team at Towpath Credit Union, I went there knowing my account was a mess but when I met Heidi J it was like Christmas morning she straightened everything out for me and it didn’t take long at all I am so glad that …
I have been with Towpath for years and have always had great experiences, but my interaction with DeHelvelin at the North Hill location was absolutely wonderful. She went about and beyond to help me with an issue that I had and was so …
Dehelvelin. I appreciate excellent service. Learn on banking. Will do more services with Towpath Credit Union
DeHelvelin approached me 2 weeks ago about an option for my account I can in today and had her assist. Me in getting it activated. She has courteous helpful genuinely nice during the process I appreciate her kindness and support
Great customer service. Ms. Heidi Jack got me set up with a checking and savings account within 20-30mins. Great attitude and made me happy that I can trust them with me and my son’s money. Glad to be a new customer.
The vehicle purchasing process was fast and easy. Working with Julie Dubravetz was a pleasure and she kept me in the loop during each step of the process. I would not hesitate to go through towpath for a vehicle loan again in the future.
They were super nice, told me exactly what I wanted to hear.
Unfortunately, my situation was still at the mercy of their algorithms and …
Heidi Jack has done a amazing job with all my financial needs and questions that I’ve needed specific answers to. She goes beyond her job to provide necessary services that’s needed. She’s a real one. Thank you Heidi, be blessed.
Very helpful and wonderful to talk to and work with. Very knowledgeable and ready to help with everything I needed 😃😄😄😁 …
DeHevelin was sooooooo amazing with adding more to my mortgage ACH with Hunington Bank. She is always so polite and professional. There has been days I’m in the Credit Union and having a horrible day she always lifts my spirits and mood …
Heidi Jacks at Towpath credit union took the time out to look through my past payment history for my checking account. Having issues with a credit. Heidi took the time out to print out the past payments. I really appreciate what she has …
Julie Dubravetz at Towpath was an absolute Rockstar! I was pretty bummed when the dealership made a mistake and I had to restart the loan process moments before taking delivery of my new vehicle. Julie went out of her way to make sure there …
Julie Dubravetz was amazing from the start. She stepped right in when the individual I was scheduled to meet with originally, was ill. She is thorough, professional, and intelligent and on top of that, she was patient with me and always …
Go elsewhere. Towpath will jump the gun and charge overdraft fees for overdrafts that never happened, and then lock up your payroll check from a new job for 10+ days because your 2+ year old account is “newer”. A fine bank for retirees or …
I refinanced my car with Towpath Credit Union. Julie D. was very proficient and informative. She made the process seem so easy by giving me specific instructions every step of the way. Excellent team work and communication between departments!
Towpath Credit Union helped me with financing for my new motorcycle. Julie Dubravetz is a joy to work with. Julie not only helped with my new Harley she also went above and beyond by getting both of my other vehicles refinanced at lower …
Julie was a great help in helping and explaining the process and approval of the refinancing of my SUV! She kept me up to date on all the steps and process! She was very friendly and encouraging! Look forward to continuing to work with Towpath in all my banking business and personal needs!
Heidi Jack was so sweet and helpful. She worked with me to ensure I had all the proper documentation to open a savings account. She also took the time to walk me through each step.! …
I just recently opened a account with Towpath. And shout-out to Rebecca for your patience and kindness. Thank you for your help. God bless 🙏🏽 …
Heidi Jack was excellent helping me setting up my new bank account. I would prefer for anyone to go to her. She do nice and sweet and also smart. FIVE STAR !!!
Heidi was wonderful! And so wasn’t Tiffany! Heidi opened my account and Tiffany processed my loan. I was very impressed with their professionalism and dedication to meeting my needs! They were both so helpful, friendly and answered all of …
Been a member for many years and have been very happy. Always a pleasure dealing with the associates at Towpath. I recently needed to do some consolidating and refinancing. It was a very simple and stress free process thanks to the help of …
She was very helpful, kind and patient while I updated my online account
Heidi made the experience of opening a new savings/checking account very easy. She thoroughly explained the details. I really appreciate the the timely manner in which she handled everything. I would recommend the North Hill Towpath location to anyone looking for a credit union to do business with. Thank you!
This is the second time we financed a new car through Towpath and like the first, everything was professionally done, excellently serviced and stress free. Julie was the best in guiding us through the process as she was the first time and why we have stayed as members for 45 years.
Raven went above and beyond service for helping me find money that was supposedly put into my account and was never there they discovered where it was and I finally got the money I was supposed to get She never gave up and she was very friendly Thank you raven everyone should be as dedicated to their job as you are
This is the third vehicle loan I get with this institution and they were amazing! I filled out the application online and immediately Julie contacted me and I gave her all the information… and the very next day I was at the dealer picking …
Kim in the loan center is the best. Her customer service is second to none!
Rebecca was a great help. She was very nice, and made sure everything I need was done and correct before I left.. I highly recommend Rebecca
Raven was very kind and professional. She looked into the issue I was having and we had it resolved in seconds. Thank you Raven!
Eboni was very pleasant and helpful. I appreciate her so much today. Thanks again.
I was pleased with the professional and pleasant experience I had with Ebony she was patient and informational.
The fact that I’ve been trying to speak with someone regarding being locked out of my phone app but no one ever answers the phone is RIDICULOUS!! The phone just rings. Bad business
Called about Credit Card. Laura was very helpful answering my questions about activation of the new card.
Today, I was determined to share important banking processes with my teenage girls. Shared banking is no longer allowed at a credit union near us so ventured to TowPath CU. Ms. DeHelvelin was patient, complimentary and determined to help me …
Eboni is a great customer rep,knows her job very well.and always friendly and polite, thank you very much.
I had a very easy, wonderful experience working with Julie Dubravetz regarding re financing a loan I had. She was able to get me a great rate and save me quite a bit of money! I had put in an inquiry online and I had a response from Julie …
I contacted Towpath for refinance of my auto loan for a lower percentage rate. I was successful and the refinance took less than 3 days and saved me almost 5%! Efficient and professional. Julie Dubravetz handled my loan and I can’t …
Eboni was very nice, quick to help. Took care of what I needed done quickly. Super pleasant on yhr phone. Thank you…..
Now give her a raise… seriously ty for great job Bonnie Turley
DeHelvelin DE
I was very pleased how she took the time to see me through the process of handling my deceased brothers accounts..he had been a member of Tow Path since 1970 her attention to detail was just excellent
I called to check on some things with my account. Eboni helped me and she treated me good. Warm and pleasant to deal with. Thank you miss.
Eboni is always very helpful patient polite and handled everything with expertise!!! She is a great valuable asset to the credit union!!!
I was very frustrated when I spoke with Eboni about my issues … she had a calming effect and was extremely helpful …also she was pleasant, patient, and friendly and seemed to go the extra mile to resolve my issues
I had a great experience with Raven with the questions I had for her. She was very thorough, polite and knowledgeable. It was a wonderful experience speaking with her.
Raven is a wonderful customer service person. I felt great relief after talking to her. She solved all the problems that I had. She’s a godsend for people who worry like me.
Kat Stahl went above and beyond to get my auto financing completed in record time! I am a new customer and Kat’s customer service has won my business forever. Many thanks to Kat and everyone who helped make it happen.
Excellent employee so kind and nice..that’s very impressive the early to pay the more principal I got..i love it..unlike other banks.. I begun to take all my loans in Towpath…Awesome! Credit Union.
Kat was amazing and should be recognized for her consistent professionalism throughout the process of refinancing my vehicle thru Tow Path. I am sooo happy she was my loan officer and assisted with this transaction. Thank you Kat!!! Be Blessed
The staff at towpath credit union are Rockstars. They really believe in the people they work with and serve. I have never had a single bad experience with any of them. They are always friendly and helpful. They stayed after hours to make …
My experience with Towpath is always great because I always seem to get Raven. She’s always there and she’s always informational and helpful. I feel like this is her calling because everything I asked her if she would assist with, it’s like a flick of the wrist for her I really like her she makes my experience. very nice.
My experience was very nice going inside the bank the other day. Customer service was very polite and accommodating me in every way. DeHelvelin, gave me lots of good information about the many services the Credit Union now provides. The 13 …
Do you have bad credit, no credit, or even good credit but can’t seem to find a decent loan?? Well I can tell you this is the place! Rebecca was very professional and helped me set up a savings account, which was a very quick and easy. Kurt …
I cannot speak highly enough about the exemplary customer support that I received from Towpath Credit Union and specifically Laura Adolphson. I applied for a vehicle loan on a Monday and had a check for the dealership by the end of …