Russell County Water Authority provides water service to approximately 5,700 customers in rural Russell County which equates to a population … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30AM |
| Tuesday | 8AM to 4:30AM |
| Wednesday | 8AM to 4:30AM |
| Thursday | 8AM to 4:30AM |
| Friday | 8AM to 4:30AM |
4109 Sandfort Rd, Phenix City, AL 36869
HOW DO WE GET THIS PLACE CLOSED DOWN & GET A NEW PROVIDER? THESE PEOPLE ARE ILLEGAL & YOU HAVE NO OTHER OPTIONS FOR WATER SERVICE HERE.
Great customer service, great water -‘d always work with customers.
They suck!!! That is all
Only the drive thru if working.
Difficult to work with. Poor communication
Rude, employees and very awful rules to ppl with needing extension due to family emergency situations.
There credit card machine was down and it just always a pain there!!
Unproffesional. Hours are horrible. Do these people even work?
They do or say what they want, then deny it was said or deny that it happened. Much happier with Phenix City Utilities.
If I could go lower I would they always have a rude attitude no matter the situation
You people have hours on the back of the cards for a reason but you are never open this is ridiculous. I hate even wasting my money on this money hungry establishment.
Rip off! Fees and terrible service for payment. Claims there is an autopay option for online – there is not!
No water pressure. Voted to raise my bill again. That’s okay because I get to vote to. Next commissioner.
I am having a water issue at 1a.m. no emergency number to contact found. Poor customer service.
Ruselle county water authority is terrable. They are rude and theu never let you know when they wotk on the water.
Literally cannot wait to move out of Russell County and not have to deal with these sorry people anymore. Lazy. Unprofessional. The list goes on!
THIS FACILITY LACKS CUSTOMER SERVICE SKILLS AS WELL AS PROFESSIONALISM. MAJORITY OF THEIR EMPLOYEES ARE RUDE, IMPATIENT AND HOSTILE TOWARDS PAYING CUSTOMERS! EVERY TIME I COME TO THIS ESTABLISHMENT I AM GIVEN ATTITUDE FROM OLD, MENOPAUSAL, …
Very. VERY disrespectful had my watter turned on and in 2 mouths i havent recived a bill but yet they cut my wattet off so i went to pay them and see why i didnt get bill and they tell me that we have are are mail worng how is that i get my …
Shouldn’tthe PVC pipe and fittings be on the customers side and in the ground with the meterbox covering the meter? Once again Russell County Utiliti
es has made to the Wall of Shame. “🏆”
👎 …
I called to report an issue with my water-it was dripping!!! Although, I am sure she had received many calls about the water problem; she was pleasant and informed me of the issues. Very pleased with the service!
Very hard to deal with these people. I haven’t figured it out yet, but their billing process is rigged. Don’t try to get anything fixed either. It’s never “their” problem even though the water around here goes out all the damn time.
I have enjoyed working for Russell County Water Authority for the past 8 years. Bobbi Nixon and her team do an outstanding job of handling all the day to day demands of customer service.
While their service isn’t sub standard, I find it hard to believe that a modern utility company charges a $2 convenience fee for paying online or over the phone…The same goes for the Russell County Sanitation right down the street.
The manager(Annette) and the General manager (rusty) are two of the rudest people that I’ve ever met in my 30+ years of living! Makes you hate the fact that you are forced to get water from this place ! Annette gets on the phone with an attitude and rusty follows up the same way !
Very Rude and Not helpful at all…made a pmt called to simply give my confirmation of pmt to be noted on the acct. the lady would not make a note on my acct. to keep from having a disconnect & as a new customer the charged me $55.15 late fee on a bill that was only $56.00 Due!!!!
This water authority is staright GARBAGE…. High rates and crappy customer service.. Pay your bill online, and it takes them 3 days to apply it to your account.Even if payment is made online with a receipt and money has been taken from …
Curious why your bill in russell county is so high?
These jokers spent millions of dollars drilling wells to add to their daily water production..So they could stop buying from phenix City.. …
Monopolies are what makes detestable places like this able to do what they do. They make their own rules, their own holidays, their own fees, their own business hours, and you have no other options for water unless you dig your own well. …
My bill always arrives late or not at all! And now I try to get on the website to check the balance and it says that the website is not secure so it won’t let me access it from two different servers. They really need a new website. They do not offer autodraft from my checking account either. I am just trying to pay my bill!
They are the worst utility company. Don’t even move to this area. They are always closed, the office people are rude, and they have virtually no grace period. If you want to pay an extra $50 and be overcharged for crappy service, you found …
Knock on wood. The field work and maintenance have been there all these years equipped with good attitudes and responsive to get the water up and pouring out as clear and clean quickly . I know there are improvements and those improvements …
My water service is often interrupted for one reason or another, usually when I need to hurry and shower and get to work. Web site is more frequently down than up making it a hassle to pay my bill despite the fact they charge a …
I spoke with the office manager today and her professionalism is horrible. I am not from here but the way they treat the elderly is horrible. I am filing a formal complaint with federal regulations as well as the city and county. If she …
Absolutely terrible. I am dumbfounded that a county agency can operate this way with no intervention. The people are arrogant and rude….from the very beginning of any conversation. Their hours are seldom followed and I actually consider …
I purchased a property in Seale, AL, and had some renovation done. I had opened an account two years ago with all my information and an application when I was in town for business. I turned the water off until I started renovation again, …
Forgot to pay water bill, they came and turned it off, my car in driveway instead of giving me opportunity to pay they knocked on door giving me discount notices why not take my payment .it’s there way of getting extra money …
If I could have posted half a star I would have. very bad customer service by the so called manager, who desperately need to be trained, Annette Moffett has no skills. The only thing delivered by them is water service, NOT customer service. It’s the unskilled person called manager.