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FIRST OFF MY CHILD IS HOME SCHOOLED AND USES THE INTERNET FOR HER LESSONS ONLINE AND YADTEL YOU ARE INTERFERING WITH HER RIGHT TO HOME SCHOOL ONLINE. YADTEL REFUND ME THE $570.00 YOU OWE ME FOR THE TELEPHONE SERVICE I REQUESTED YOU REMOVE …
I was very pleased with the input from the representative. She was very knowledgable and was able to walk me thu fixing my issue. Thank you Linda C.!
Ry
I had a wonderful experience today with Michelle at the Yadtel office in Yadkinville! Michelle and the other office staff bent over backwards to help me get my internet and home phone hooked up!
I love being able to call and get personal assistance quickly, that is pleasant and helpful! We rarely have connectivity issues, the prices are competitive and their customer service is wonderful!
just spoke with Larry, I hope you are paying him enough as he was just
fantastic and fixed my problem in 5 minutes, there should be more
of guys like him at Yadtel sincerely, dorothyduffner
Only bad thing about where I live was no internet. Yadtel is resolving this issue on the 15th. Can’t wait to stream and game online again.1 gig internet up and down.
Thank you Barry for being so knowledgeable of the issue I had with my internet. You were also professional and quick in your assessment. Very grateful! 5 stars
The lady at yadtel named Michelle thank you for helping me today. You were very patient and understanding of my craziness today. I appreciate you taking your time and being kind.
I spoke with Amanda – super helpful, cheerful, nice – redeemed my belief that there ARE still people in the world who actually want to be nice to customers. THANK YOU, AMANDA!
Installers showed up on time , were nice and did a professional job and cleaned up after themselves . Internet service is great to no issues , all I have is the internet service .
Yadkin Valley Telephone does not provide copper landlines to support a secure always up 911 connection. If your internet goes down so does your ability to reach 911 and ask for help. I asked for my landline to be re-activated for that sole …
I had lost internet connection
Called Yadtel for help and within 10 minutes Debbie had returned my call was so gracious and helpful han my internet connection restored!
Thank you for the awesome service!
I set them up to come out on Friday at 9 am and they were there Friday at 9 am. No 4 hour window like some most others to ruin half a day, very professional guys and were completed in about an hour. Thanks guys!
Amazing service and hooked up my wifi very quickly. Made sure the wifi was working all over the hose before they left. Overall really great customer service.
Joey was very knowledgeable and helped me get on the right path with my wifi. He point me in the direction of which routers to upgrade to. Thank u so much for your time.
Amanda from customer service was really nice and will directly go straight to her for any issues…will update rating when they are scheduled to come out for installation.
My internet problems were easily taken care from their in office staff. I have used Yadtel for many years and always been extremely happy with their services and the people in the home office.
Barry was excellent is helping me find the correct internet and products that I needed to work from home. He also saved me some money. Thank you Barry and Yadtel.
Joey was very nice and friendly. He also was very informative and gave me good information/tips on my new WiFi. I’m not tech savvy so he helps explained everything to me.
Service went out and in a matter of min. Service provider was able to diagnose issue guide me to fix it and service restored. It also helps that I was not put on hold and service person was extremely friendly.
brad was veery patient with my disability and did not give up when the first thing we tried did not work (which has happened to me when I have called for assistance in the past. i can not say how much I appreciate Brad’s assistance.
Barry solved our internet problem quickly and efficiently. He was so kind and waited with me on the phone until all was working correctly.
5 stars for sure!!
Really great install service from Mark. Showed up on time, friendly and knowledgeable. So glad to be ditching Spectrum and now we have speedy internet!!
From the sales rep to the installer everything is worth the purchase and running smoothly also the very friendly staff member that helped me when I had a question about changing my password!
Provided you have access to their fiber, yadtel has very competitive pricing, great speeds, and awesome customer service compared to their cable counterparts. When I moved yadtel is the first provider I called. Honestly the cable companies …
Mike and Cory where amazing. They got the job done and where very knowledgeable. I wish more service personnel where like that. Would definitely recommend this service to others.
Customer service has gone down hill drastically. For the past six months every rep I’ve talked to has been plum rude! Today I called to make our payment as always and was told now they are recording calls for training purposes and “anyone …
Stuck with this service due to our homes location. Were also stuck with standard copper wire 25mbps max. No FO cable here yet either. Its become common place to run our cells and pads off cellular data or else forget trying to use this …
Susanne was fantastic in providing guidance for the services I needed for my move to my new home. From the speed of the internet to my Hulu selection she gave me details that I needed. I highly recommend Yadtel!
Installation was great and also customer service was wonderful too! We got the standard smart WiFi and my kids can do there homework and we can watch Netflix and Hulu!
Amanda is great! She was quick to respond, polite on the phone, and didn’t seemed bother when my 1.5 year old decided he wanted to talk to her as well.
I had to call Yadtel a few times to complete a line transfer. Everyone I talked to was extremely helpful and got me connected to the correct person. On the 2nd call Trish gave me her direct number so I could reach her easier and made a followup call the next day to confirm everything was working.
My store has had yadtell for a long time, and we will continue to stay a yadtel customer. The service is great and the customer service is even greater. The guys who came out and replaced our out dated equipment did a fast and great job also very nice.
Bobby and Joe came out on 11/23/2020 and set up my yadtel internet they were very professional and respectful. I had spectrum b4 thank spectrum is no good highly recommend ysdtel thank u Bobby and Joe great job
Mark came to my home. He was so nice and professional. He took care of us fast and and he was very respectful. No problems at all. Thank you very much Yadtel
Yadtel’s fiber optic Internet service is by far the best service I’ve ever had. The speed is very consistent for a more than fair price, and you actually get the speeds you pay for.
Family has been with Yadtel since the seventies. They have always been very helpful and happy to assist. Signed up for FiOs service today with Suzanne. Great experience. A+
Awesome customer service, people are wonderful every time I have called with an issue and I have only had to call a couple of times!!! Great internet, speed, and pricing!!! So happy with my service all the way around!!!
Yadtel Internet simply rocks! If you’re in the Yadtel service area and still use Spectrum, I’m sorry, but you’re missing out on the best Internet in NC at the lowest price.
Had an outage at my business, spoke with barry with technical support, he was very courteous and helpful and assisted me in resolving the issue in a matter of minutes, hometown service in the modern world, almost a thing of the past but not with Yadtel!! Thanks again barry for all your help
Mark was a great technician came in and got the job done fast and was great at explaining. Yadtel offers cheaper and better internet vs the spectrum I had.
Mark, our installer, was professional, friendly and on time. Our experience was wonderful and the customer service the best. We highly recommend Yadtel Telecom services.
The gentleman who set up our service with zirrus by name of tommy was outstanding he was professional he explained in detail how service works lot of fun as well he was just outstanding overall we give him high praise for his service
From the first contact through the final check of the installation, the experience was exceptional. Very friendly and professional people all the time! I highly recommend using Yadtel.
From the time a call was made to the time the technicians left everything! Personality performance helpfulness professionalisms answers to any questions that was ask bout what they did to fix the issue! The technicians was top line in there …
Very informative discussion with Barry at Yadtel in reference to streaming service & having the correct router. My internet test speed was in the 35-40mb range upload/download. He looked at my modem (remotely) and found the system to be …
Barry was great! He was super helpful and communicated great. He made me understand what the problem was and took time to make sure I was comfortable with his assessment of the situation.
Lightning storm took out our phone service early Sunday morning on holiday weekend. Called service center and 2 techs came out to restore our service same afternoon. …
We have had many people come out to our house to fix our internet! Bobby was great! He absolutely took care of everything that needed to be corrected! For the first time in two years, he is the only one who …
Website says opens at 8 am, but it’s closed its 830am on Wednesday, devices were not installed yesterday even though 2 cans came out, they drilled a hole pulled wires through, said I did not need what I was told to buy, never connected …
The rep I spoke with on the phone was knowledgeable and helpful. The technician Bobby that came to connect my service was very professional and extremely helpful and timely. Highly recommend Yadtel!
Joey arrived very quick and fixed our wifi for us. Then showed us what to check next time wifi went out.. the Repair center lady was also extremely helpful… she worked thru everything she could with us before calling a tech person to come out. Joey was nearby working, and came to our house in just a few minutes…
Thank you all!!
Barry was very patient. He directed me over the phone how to test all my switch boxes for a tripped breaker from the recent storm. Turns out the problem was a tripped fuse in the garage breaker box. In one call, he solved it all. He was very kind. Thank you Barry, my internet and phone service are fully functional once again!
Have nothing but great things to say about our internet service with Yadtel. The service never goes down and the speed is always consistent. The employees we deal with (Barry, Trish & Mike) are nothing less than spectacular.
I bought a new wifi router at Best Buy to keep from having to pay monthly. I got home and tried to hook it up. After being on the phone with Netgear’s technical support for 3 hours and still couldn’t get it to work. So I tried Yadtel’s …
We’ve been Yadtel customers for a couple of years now and we recently called to move our service to a new home and the customer service representative was delightful, she confirmed all of the information needed to move our service ,,,, it’s …
The installer for Yadtel his name is Joey I don’t recall the last name did a great job, he went beyond the call of duty to be sure I was happy with the install. I highly recommend yadtel. All the staff I dealt with was very professional and …
They were able to come out to my house so quickly! Joey helped set up my WiFi a year ago, and when I forgot my password, he helped me remember! I love working with Yadtel. I use their services for my business and my home!
Had great customer service being upgraded from my current internet to the fiber optic internet that Yadtel offers. The install was quick and all my TV’s, phones, and laptops connected quickly.
Our internet kept going out this morning. I placed one call and the woman I spoke with was able to fix everything over the phone with out having to send a technician out. I have had nothing but wonderful experiences every time I have used yadtel.
Very friendly, patient and solution-driven customer service from Yadtel technical support. Thank you! I highly recommend Yadtel and be assured they will take care of their customers.
Have spoken today with Barry Rentz with Yadtel concerning getting our lines moved to have septic system repairs done. He was extremely helpful and understood the predicament were are in. He is an exceptional employee of Yadtel and we appreciated him and the Company.
I have been working remotely for about 2 months now and had an urgent situation come up with my computer. I contacted Yadtel, and we decided that it was probably my 13 year old router. I met with Barry Rentz at the Advance store. He …
We always receive great customer service from Yadtel! However today Lee Swaim truly demonstrated the can do attitude and spirit as he and another Yadtel service person helped to work through about a million details to get our new high speed …
If you enjoy paying money to NOT have internet, then Yadtel is the best service you could possibly use. Never in my life have I seen a more incompetently managed company.
Yadtel is, hands down, the best service provider around. My husband and I were prior customers of a very large, well-known cable/ internet company for years as we didn’t have any other choice, until we moved to Davie County. We are beyond …
Barry was my internet tech. He was so helpful and patient. He stayed with me and helped me avoid having a tech come out. Being on a fixed income, that was a true blessing. God bless you, Barry! 🙏😊 …
Fiber installation went very well. Adam Hutchins done a very professional job. Adam explained in detail & answered my questions. Adam also provided some very useful information, on streaming services. Adam helped me understand what ” …
Just switched my internet service from satellite to Yadtel high-speed fiber optic based service. I am also about to retire my satellite TV service, having moved on to internet streaming via YouTube TV. I just can’t say enough about how …
Amanda was amazing! I’m moving from South Florida to North Carolina and thought getting service was going to be a hassle due to long distance. Amanda made everything simple and hassle free for me. Now I can move to North Carolina with peace of mind knowing my service will be available when I get there.
I’ve used Yadtel’s internet services for many years. Over the years I’ve had an occasional interruption in service due to a dog chewing on a cable, home repair man cutting a line, severe weather causing an outage, etc but their service and …
My family has always had Yadtel service for as long as I can remember from dial-up to the 10meg service we have now. Yes 10meg isn’t the fastest because it is still on copper but it does streaming services with no issues. Over the past 20 …
Amanda was extremely informative and helpful. Set up was fast and easy. Every additional charge and membership was explained. We are excited to join this company as a member and see what else it has to offer.
Laura, Maria & Mike were all very helpful but Laura was able to get the job done. I was having trouble getting ATT to unlock a phone that was given to me and she worked with me and in less than a week, the phone was unlocked so I could use it!
Mark was patient, gave installation options and asked helpful pertinent questions so that we could assist my mother-in-law make the best decisions regarding power/fiber line location for great wi-fi service and also aesthetics. He assisted with streaming service and device setup as well. Yadtel, wish we had your service in Atlanta GA!
Joey came on time. He was very polite and friendly. He did a great job installing the box. We have been with Yadtel since moving back to Davie County and we have had good services with them.
Amanda was excellent helping us get set up. Outstanding customer service, answered all of our questions & knew the product. We look forward to ending our service with the competitor and moving forward with Yadtel.
Mark was great, awesome job on the installation. He made sure I understood how to operate everything before he left. My wifi is incredibly fast now, thanks Yadtel!
Adam was wonderful during the installation process. He is a very kind and helpful man and deserves all the praise. I am so thankful and glad to have internet now so I can get back to work!
I went into Yadtel one day because I heard about their Fiberoptic internet, as soon as I walked in I was greeted by an awesome representative named Amy. We spoke about my internet usage and decided I needed to go with 500UP and 500DOWN …
Absolute PHENOMINAL customer service just received by my technician Barry. Was having some new hookup issues, which he (patiently) guided me through. Outstanding service was received!
I had internet issues and called Yadtel. Barry answered the phone and worked very diligently with me for over an hour to try and resolve the issue. He was very kind, very patient with me and hands down best ever tech I’ve spoken to. He went well above and beyond his call to help me. I’m so thankful for great customer support like Barry.
i was blown away how easy the install was afther the wire was run inside from the outside box maybe 30 min ….downloaded the app own my phone for the router an bam setting up network followed by paring tv pc phone ‘etc my expirence with …
We appreciate the immediate response to our internet needs by Yadtel. Chris Nicks came by our home to evaluate the possibility of us getting Fiber Optic. He was very friendly and knowledgeable. Ryan Johnson called us about the possibility …
Great customer service. I called the local office. We greeted with a friendly voice and told her we had no internet service. She said a technician would call. Within 15 minutes a tech called. We talked about the router and he helped me resolve the problem. Fantastic customer service.
Our repair technician was courteous and professional.
He helped me diagnose my “speed test” results and explained
the lower than expected UPLOAD speed, which was the fault of …
There was a miscommunication on the install time. HOWEVER, Brian was awesome and not only waited but also was very understanding. THe install went smoothly and quickly. I think the best part is the speeds so far. I am seeing 4x to 5x the speed I was seeing on Spectrum fiber at my rental house. Couldn’t be happier!!!
I switched from another internet provider to Yadtel due to a a new technical networking requirement that my original vendor could not resolve. In addition, my in home vendor provided network equipment was old, and out of date. As info, we …
Great experience with Yadtel! Just had BASIC cable installed – we stream TV but wanted clear local channels/MeTV. From my call to request service where I did NOT have a pushy salesperson, to Tommy the technician coming out and patiently …
The tech that was sent to my house to upgrade my internet setup was very knowledgeable and polite. He was able to get everything setup with minimal problems. He took into account that I needed to get my kids from school and worked around the time that was needed to do that.
Barry really helped me out in a pinch as my internet was super slow and I needed help before my online class started. He was able to determine it was my Cat5 cable slowing my speed down. Quick fix and I sincerely appreciate all the awesome people that Yadtel has working for them.
Barry was a great help ! He went the extra mile to make sure our remote was working (saving us a trip to the store) before we hung up. He had a great , positive attitude as well. Thank you Barry!
I called to find out about getting internet at my home. Susanne was so helpful and friendly. She explained everything and told me how much it would cost and what would be happening over the next week or so as the fiber optic cable was was …
The installer came on time and was quick and efficient in his job. He did not leave until I understood how everything worked and understood how to check the system if errors occurred. I would strongly recommend Yadtel for all your internet and phone needs!!!
Yadtel has amazing customer service. Their employees are always polite, informative and friendly.Today my WiFi went out unexpectedly and they were able to correct the problem quicker than I expected. If you have a problem paying your bill …
Amanda was awesome quick to respond, set up my site survey, done and called me back all within a few hours. Excellent customer service. Way better than other companies I been dealing with. Wish energy united had people like her. Yadtel …
Barry was amazing in assisting me in fixing my internet today. With kids running aroud and screaming he walked me threw fixing my box and waited for me to get everything back together and up and running before disconnecting. Best customer service i have had in a long time
Mason contacted to tell me he was on his way … A BIG plus in Customer Service! The whole set up and installation process was professional, simple, and very efficient. I was impressed how the initial Customer Service agent gave me his …
I couldn’t get a device to accept mye password so I consulted the Help Desk by phone. All of mye questions were answered, mye password was changed, and the tech was patient while allowing me to make sure two of mye devices worked with that …
I was experiancing issues with my internet. Slow reactions, pixelated and dropping. Called the help desk and spoke to Berry. He was able to restore my internet and now it works perfectly! Thank you Berry and Yadtel for having a great product/service.
I cannot say enough about it. My internet was down when I came home from work and after I confirmed it was not on my end I contacted Yadtel and spoke with a technician who was very knowledgeable and knew just what to do. He did not put me …
Excellent service this early 7:50-8:00 am morning. Frost and cold outside. Internet connection needed quickly for employees and students. Excellent customer service. Professionalism greatly appreciated! Our pleasure to speak with you today. Representative is amazing, outstanding, and a great asset to this company! Thank you !!
I can’t thank or say enough about Barry. His customer service and acknowledgment of the job is impeccable. He is very thorough and when It comes customer service and making sure the internet was up and running before getting off the phone. …
Bobby was excellent with his quick and efficient response to my Zirrus account problems. He was very professional, courteous, and helpful with his resolution for my internet broken communication. Yadtel is extremely fortunate to have him as a customer representative.
Just made the switch to Yadtel and so far I’m impressed, from signing up (Bermuda Run location) to the technician (Mark is a very professional and friendly guy, very knowledgeable, helped address all my concerns). Looking forward to a long business relationship with you guys! Thank you! (Mark deserves a raise 😉🎄👍🏼) …
Dave, the technician was professional and pleasant. His explanation of the problem and solution with the Roku Smart TV was clear. He walked me through the process and stayed on the phone until we were both satisfied that everything was …
Arrived exactly on time. Awesome service. Friendly installer. (Tim) And the service doesn’t hurt my pockets every month. And he was so friendly so my kitten which is another plus. Get away from cable save some money and you get a team of awesome people.
Amanda (Ext 5601) in customer service was absolutely exceptional! What a joyful, lovely personality and beyond helpful. She assisted in helping me get internet set up for my father at his new home and offered great suggestions! She went …
Very pleased with Joe Lyons’ help today installing our router. He was professional, yet personable. He was early for the appointment, which is always a plus, yet he texted me in advance to make sure it was ok if he came early. He was very …
We arranged with Yadtel to install a landline telephone. Mark arrived on time and was very pleasant and professional. He soon discovered that none of our three phone jacks worked, which was unexpected on our part and his. Mark patiently …
This is the best experience I have ever had with a company providing internet service. From the technicians that came to install to just calling for information, they care basically and want you to have a great product. …
We moved into a new housing development and they told us spectrum was the only service. It’s been horrible for 2.5 years. Then, I discoved Yadtel has fiber on our block and their rate for basic internet is 30% lower than spectrum and Yadtel …
Wow! Talk about great service!! Dwayne came by this week to get our service hooked up at our new house. We are new to the area and he was so welcoming and sweet. He not only did an amazing job with getting us connected but also gave me a …
I called customer service to take advantage of a promotion of 1Gig internet that includes Smart Wi-Fi (Router & 24/7 customer support). I was happy with both customer service on the phone, and the professional installation of the new Wi-Fi …
I had a great experience with Yadtel. Berry was excellent! He was knowledgeable, very helpful and patient. Berry was able to get our YouTube television up and running with little effort. Again Berry and Yadtel thank you for your superb …
I working from home and my internet connection wasnt working this morning. I called Yadtel and got Barry. He was great! He had a couple of suggestions and walked me through the process to try to fix the problem without sending out a …
Great customer service! It started with Amy Williams ext 5605 talking me through the process and getting us scheduled to switch to streaming tv. Then Derek and Mason set it all up flawlessly from mounting our TVs to installing new routers. …
All of the installation guys were very respectful and professional. Just got hooked on to fiber optic internet and so far so good. If anything changes with the service, I will update.
I had a billing issue Which I was able to rectify over the phone. A special thank you to “Laura”. She even called me on a Saturday to alert me of the issue and then followed up and help resolve it. Kudos to Yadtel Customer Service!
Mike that came out to hook up my service was great. Really took the time to make sure everything was nice and neat, coverage throughout the house was on point and I could get service to devices.
Signing up for service was easy, a huge difference from dealing with large national telecoms. My service hasn’t started yet, but I can say that pricing is extremely competitive–the value (bandwidth) I’m getting for the same amount of money …
I’m so pleased with the job the technicians did setting up my internet service. They were professional and helpful, making sure everything worked to my satisfaction. Great customer service!
The tech that came out to do the install was awesome and so personable! He had everything set up in no time. I am so pleased with the customer service and product!
The crew that came out did a fantastic job! There was a fault in the first line they tried to run. They worked hard to solve the problem. Derek was very thorough in walking me through setting up the app and how to use it. Which was much …
Derek was amazing! He not only arrived at our scheduled time, but answered all our questions and walked through the entire system setup with us. We so appreciated his patience and kindness through the whole appointment.
My family absolutely loves Yadtel! We moved to their service area in January and have had a great experience from the initial install. Their customer service is exceptional and I would highly recommend them! The internet speeds are fast and …
Lee and Cole, technicians with Yadtel were awesome!
Great service and fast response time..Both Lee and Cole were very knowledgeable and helpful.. Hope if we have any issues they’ll be the ones to respond.
Yadtel installed our internet service for our new business we are starting. Technician was very friendly. knowledgeable, fast service, and patient. Thank you!
Amanda contacted me to schedule our installation of fiber internet. She was very nice, patient, and paramount in customer service. It was nice to have a local feel when talking to someone. We look forward to making the switch to a more reliable, cost friendly, and faster internet provider!
Y’all, give this man a raise. Mark earned his money this morning. With a storm last night and freshly graded driveway there was no way his van was going up it. I met him at the bottom of my 1/4 mile sopping, muddy driveway and asked him if …
The service technician, Mark, was great! He arrived precisely as scheduled and was personable and very knowledgeable. He set up our new Yadtel system and had to figure out what had been done during prior installations over the years. Our …
Yadtel installed fiber internet at my employer’s office yesterday. The service technician was fast, helpful and professional. We are happy with the set up and our new service so far. – Shelly from Mr. Handyman of W. Winston Salem and Clemmons.
I had been told it would take 2 to 3 hours when the team came to help me get set up. They finished in just over an hour. By the time the third hour I had set aside from my day rolled around, I was knee deep in a very good movie. The day …
Clemmons area install today. Couldn’t ask for a better experience. Very satisfied customer. Zach Painter has been awesome to deal with and the in home install crew was amazing this morning. They wouldn’t leave until everything was perfect …
Yadtel’s customer service is absolutely incredible. I can ALWAYS depend on quick, reliable service and prompt feedback. Their honesty is refreshing and because of that, I intend on remaining a customer as long as we can despite some of the …
Went in to Yadtel today to purchase a new phone and plan. Amanda Adams helped me and was so amazing! Super friendly, easy to talk to and very good at explaining everything to me and getting me all set up. Very satisfied with her assistance today.
Yadtell provides far superior service than Spectrum. I switched over to Yadtell 2 years ago, as Spectrum continued to have outages. I was a little overwhelmed, as they would need to go under the ground to run the high speed line. This …
We are very satisfied with Yadtel. They have great service and friendly reps. Our installer was knowledgeable, friendly, and showed up exactly when they said they would. Their prices and speeds are better than the major provider I was forced to deal with previously.
Caleb with Zirrus/Yadtel connected my home to their fiber optic network this morning. He was right on time, install went smoothly, the whole process took a little over an hour. Very professional throughout. I now have much faster data up and down for less money. What’s not to like?
Melissa was the absolute, sweetest customer service rep I have ever spoken to! She was extremely helpful and knowledgeable! She made everything easy from start to finish, including searching diligently to find an installation date that for our needs! Speaking to her made my day!
We upgraded our WI-FI and could not be happier with the installation provided by Mike Lawrence and Mr. Swisher. Timely install and very knowledgeable and friendly. They made sure to explain everything and took the time to answer any …
From the phone call we made to Yadtel right before the holidays to request faster internet to the service call on 12/27 to install the service, totally outstanding! Professional, personable and knowledgeable. Mark took the time to …
My name is Dr.,Librado E Gonzalez with Harmony Insurance and Consulting LLC in Harmony, North Carolina and I have the awesome experience of being serve by Yadtel employee and I have been a customer for over year with nothing less than an excellence service. Great job as well! Thank you!
Amanda made my experience of getting a new phone and setting up new service seamless and manageable. She was very friendly and personable which helped set me at ease in a process that often is frustrating. I’m glad I chose Zirrus for my new provider.
Great company to work with. Rep on the phone wasn’t pushy into services. Installer was courteous and thoughtful about his installation. He was very neat in his work and asked how I would like for the install to be completed. I highly recommend so far.
I spoke to Amanda Adams in the Yadkinville store to get help with an Apple ID. She was very professional and was so kind in assisting me. Her patience with me was amazing. Each of your locations needs an Amanda!!!!!!
I was having connectivity issues with my WiFi recently. I called Zirrus and the connected me to Barry in Tech support. He suggested I change the modem and even supplied the modem. We hopefully have resolved the issue. Barry even called …
The lady helping me select my services knew her job well and answered all the questions that I had. My internet cost is now half of what Spectrum was charging. Very happy with my experience so far.
I was having issues with my router. The service I received from my first point of contact at the store, to the tech on the service call, then to the tech that came to the house to install the new routers was outstanding. I also needed a return visit on a Saturday and the tech was excellent, as well.
I pay my bill by phone and always nice, friendly and to the point .
Wonderful service and so helpful!! Super nice and friendly! A great welcome to the neighborhood!!
The guys that came out were very nice, got the job done quickly and were very respectful and professional.
Absolutely perfect service. The tech was so helpful and pleasant.
FIRST OFF MY CHILD IS HOME SCHOOLED AND USES THE INTERNET FOR HER LESSONS ONLINE AND YADTEL YOU ARE INTERFERING WITH HER RIGHT TO HOME SCHOOL ONLINE. YADTEL REFUND ME THE $570.00 YOU OWE ME FOR THE TELEPHONE SERVICE I REQUESTED YOU REMOVE …
Switched internet service to my new house, the transition was painless and the tech they sent was polite and efficient.
I love Yadtel. Thanks so much To Corey Swain for his courteous, instructive and patient manner.
Bobby was very professional and thorough during our internet installation!
What a difference between talking to Yadtel vs Spectrum! Cancelling Spectrum and going with YTC. Susanne was great!
Amazing quick and friendly customer service! Pleasant to speak to and we’ll knowledgeable! Not scripted!
Very pleased with the support from Joe. Super nice awesome guy!! Highly recommend YADTEL!!!
Great service, fixes issues quickly for our business internet and phone
Great service! Went out of their way to help.
Amazing service and Amazing people. Barry resolved my problem and was very responsive
Brian Y. Did a great job. He was fast, courteous and professional.
I had a great conversation with Suzanne. She explained all of my questions and was very friendly to talk with. Thank you Suzanne!!
Amanda was so friendly and helpful.
Debbie was very helpful and explained my options to keep my internet speed running as it should.
Always available to assist you and is pleasant to speak with each time. Great service for a great price!
Paula was a very nice lady, and helped me get my WIFI back in just minutes!!! Very good customer service!!!!
Barry Rentz is awesome! He quickly identified the issues I was having and helped me get them sorted out.
Amanda was great in explaining our options. So much cheaper than Spectrum.
Outstanding customer service, great rates and super internet speed. Highly recommend!
Adam and his partner were amazing! Really have enjoyed Yadtel and happy to leave “the competition”
Great experience! Technicians were courteous and knowledgeable. Job was finished quickly and efficiently.
Appreciate all that was done to install our fiber internet & security system on a very rainy day!! Brian & Cory were outstanding!!
Our technician Mason did a stellar job. On time, explained the work, perfect install! Thanks!
They were very pleasant to speak with and very helpful, we were able to resolve the problem over the phone in just a matter of minutes.
Thanks to Bobby and Brandon, my Internet is on!! Both were very helpful and polite!!
I was very pleased with the input from the representative. She was very knowledgable and was able to walk me thu fixing my issue. Thank you Linda C.!
Ry
The technician was extremely helpful and very friendly. From start to finish has been a great experience.
Your tech rep was very knowledgeable and professional. He answered all my questions. It was a pleasure to work with him.
Barry was very helpful and guided me through until my internet connection went back on.
Joey did a great job. Was very helpful and friendly. Love that Yadtel uses local people.
Excellent customer service. It doesn’t get any better! Thank you Amanda!!
Wonderful experience. Technician was knowledgeable, friendly and professional. Would highly recommend their services to others.
The technician I spoke with over the phone was very knowledgeable and helped me set up a new router in a matter of minutes. Thank you!
Amanda’s customer service was awesome! We’re excited to begin our services with Yadtel.
Guys were great and stayed until everything was checked out and looked good. Helped me with issues with my router too. Thanks!
Paula was a great…she helped me fix my problem asap! Paula was very sweet and it was very easy to understand her directions. Thank you Paula
Bobby was knowledgable and thorough with the install. So far the signal is consistently strong throughout the whole house.
Very easy and helpful process. Techs came prepared and were very cautious as they were appropriate PPE and provided quick and friendly service.
A technician named Mason came out to do our install. Did an excellent job. Very nice young man.
I had a wonderful experience today with Michelle at the Yadtel office in Yadkinville! Michelle and the other office staff bent over backwards to help me get my internet and home phone hooked up!
I was having internet issues and a guy named Berry helped me out he was super nice and an all round awesome guy!
I was very impressed with the quality of installation. Both crews were early for the appointment and timely with the install.
Quick and Easy setup of fiber internet connection and new email address. Service was excellent!
Great experience, I was having trouble and they took their time to help me out. They were patient enough to help me out. 👍🏽 Recommend them 100% …
I love being able to call and get personal assistance quickly, that is pleasant and helpful! We rarely have connectivity issues, the prices are competitive and their customer service is wonderful!
Linda was great! Most helpful. Couldn’t have done it without her. Great service. Keep up the good work.
Amanda and Nick have been awesome. They are great people for first impressions.
just spoke with Larry, I hope you are paying him enough as he was just
fantastic and fixed my problem in 5 minutes, there should be more
of guys like him at Yadtel sincerely, dorothyduffner
Very friendly and respectful technicians/staff, install and hook-up went much faster than expected!
Only bad thing about where I live was no internet. Yadtel is resolving this issue on the 15th. Can’t wait to stream and game online again.1 gig internet up and down.
Super fast and friendly service. Amanda was fantastic.
The installers, Bobby and Sam, were very professional and patient. We made the right decision by using Yadtel.
Professionalism at its finest! Couldn’t have asked for a better experience. Will gladly recommend to all!
Amanda was very personable & professional! I had a really great experience!
Internet service is great and the home WiFi works much better than my previous router. Yadtel also has reliable customer service!
The installers that came to my house were very helpful and pleasant.
Thank you Barry for being so knowledgeable of the issue I had with my internet. You were also professional and quick in your assessment. Very grateful! 5 stars
Great service. The lady who helped knew what she was doing and was kind and patient. It was a wonderful way to start my day.
The lady at yadtel named Michelle thank you for helping me today. You were very patient and understanding of my craziness today. I appreciate you taking your time and being kind.
I have always had great service from yadtel. Great local folks who are always friendly and helpful. Internet service is outstanding.
Brian York did a fantastic job installing our new internet service. Very professional and arrived on time.
I spoke with Amanda – super helpful, cheerful, nice – redeemed my belief that there ARE still people in the world who actually want to be nice to customers. THANK YOU, AMANDA!
Installers showed up on time , were nice and did a professional job and cleaned up after themselves . Internet service is great to no issues , all I have is the internet service .
Brian Y. was excellent for our install. Answered all of our questions thoroughly. Wonderful experience! Thanks so much!
Excellent customer service; very professional rep named Amanda; quick follow up to complete the setup for new service. Thank you, Amanda!!
Very pleasant company to deal with – from the sales reps to the installers. Got us hooked up quickly and were very professional and friendly
Spoke with Aaron tonight, he is very knowledgeable and understood what I was going through. He related and went beyond my expectations!
Yadkin Valley Telephone does not provide copper landlines to support a secure always up 911 connection. If your internet goes down so does your ability to reach 911 and ask for help. I asked for my landline to be re-activated for that sole …
Mark Lawerence was very polite and good at what he does. He was very helpful in answering all our questions. Love his work
I had lost internet connection
Called Yadtel for help and within 10 minutes Debbie had returned my call was so gracious and helpful han my internet connection restored!
Thank you for the awesome service!
Joey shoemaker came in today and put in a new router and didn’t take long at all. He was a nice guy and got everything done very quickly!
Debbie provided wonderful help when I experienced problems with my internet connection. She was friendly, fast, and efficient!
I set them up to come out on Friday at 9 am and they were there Friday at 9 am. No 4 hour window like some most others to ruin half a day, very professional guys and were completed in about an hour. Thanks guys!
Amazing service and hooked up my wifi very quickly. Made sure the wifi was working all over the hose before they left. Overall really great customer service.
Joey was very knowledgeable and helped me get on the right path with my wifi. He point me in the direction of which routers to upgrade to. Thank u so much for your time.
Barry was very helpful. He talked me through fixing my tv even though it wasn’t an internet issue
They were very quick to deal with my problems. I really appreciated the knowledge and quality of the service I was provided.
Barry was extremely helpful and patient. He provided excellent customer service helping me figure out my issues.
Joey was very professional and courteous. He had us up and running very quickly. Would highly recommend both him and Yadtel.
Knowledgeable. Professional. Efficient. Great customer service today establishing new service. It was quick and easy! Thank you Yadtel!
Amanda from customer service was really nice and will directly go straight to her for any issues…will update rating when they are scheduled to come out for installation.
Very professional and courteous, easy to talk to and was helpful. I love the speeds so far and look forward to working with them from now on
they were very helpful in telling me exactly what to look for and press in order to fix my Wi-Fi.
My internet problems were easily taken care from their in office staff. I have used Yadtel for many years and always been extremely happy with their services and the people in the home office.
My installer did an excellent job to provide great customer service and the internet speed is outstanding.
Barry was excellent is helping me find the correct internet and products that I needed to work from home. He also saved me some money. Thank you Barry and Yadtel.
Excellent service for getting my internet fixed. Thank you so much Aaron and Berry you guys did an awesome job.
Technician was awesome! Very thorough and made everything easy to understand!!
Joey was very nice and friendly. He also was very informative and gave me good information/tips on my new WiFi. I’m not tech savvy so he helps explained everything to me.
Wonderful experience! Amanda knew her stuff and was very efficient. Their competition didn’t stand a chance.
Service went out and in a matter of min. Service provider was able to diagnose issue guide me to fix it and service restored. It also helps that I was not put on hold and service person was extremely friendly.
brad was veery patient with my disability and did not give up when the first thing we tried did not work (which has happened to me when I have called for assistance in the past. i can not say how much I appreciate Brad’s assistance.
Barry solved our internet problem quickly and efficiently. He was so kind and waited with me on the phone until all was working correctly.
5 stars for sure!!
Thank you Amanda for being so helpful and patient!
Really great install service from Mark. Showed up on time, friendly and knowledgeable. So glad to be ditching Spectrum and now we have speedy internet!!
Amanda was great, she gave great information and was very sweet!
From the sales rep to the installer everything is worth the purchase and running smoothly also the very friendly staff member that helped me when I had a question about changing my password!
Provided you have access to their fiber, yadtel has very competitive pricing, great speeds, and awesome customer service compared to their cable counterparts. When I moved yadtel is the first provider I called. Honestly the cable companies …
Mike and Cory where amazing. They got the job done and where very knowledgeable. I wish more service personnel where like that. Would definitely recommend this service to others.
Barry answered all my questions with patience and was able to resolve my issue in a timely manner. As always, he had a pleasant attitude.
Customer service has gone down hill drastically. For the past six months every rep I’ve talked to has been plum rude! Today I called to make our payment as always and was told now they are recording calls for training purposes and “anyone …
Mark was very professional, very nice and quick. If I could I could give him and Yadtel 10 stars I would!!
Stuck with this service due to our homes location. Were also stuck with standard copper wire 25mbps max. No FO cable here yet either. Its become common place to run our cells and pads off cellular data or else forget trying to use this …
I received great customer service from Yadtel!
I got a new Wireless router and they helped me get it set up and working!
Aaron was extremely courteous and helpful this morning assisting me with my cable box connection problem. Thank you Yadtel for your great service!
Susanne was fantastic in providing guidance for the services I needed for my move to my new home. From the speed of the internet to my Hulu selection she gave me details that I needed. I highly recommend Yadtel!
Installation was great and also customer service was wonderful too! We got the standard smart WiFi and my kids can do there homework and we can watch Netflix and Hulu!
Amanda is great! She was quick to respond, polite on the phone, and didn’t seemed bother when my 1.5 year old decided he wanted to talk to her as well.
I had to call Yadtel a few times to complete a line transfer. Everyone I talked to was extremely helpful and got me connected to the correct person. On the 2nd call Trish gave me her direct number so I could reach her easier and made a followup call the next day to confirm everything was working.
My store has had yadtell for a long time, and we will continue to stay a yadtel customer. The service is great and the customer service is even greater. The guys who came out and replaced our out dated equipment did a fast and great job also very nice.
Great customer service. Mark was great installing our internet and router. Very professional!
Mark was awesome and fixed my issue and had us up and running in no time. Definitely recommend Yedtel. 👌 …
Bobby and Joe came out on 11/23/2020 and set up my yadtel internet they were very professional and respectful. I had spectrum b4 thank spectrum is no good highly recommend ysdtel thank u Bobby and Joe great job
Mark came to my home. He was so nice and professional. He took care of us fast and and he was very respectful. No problems at all. Thank you very much Yadtel
Yadtel’s fiber optic Internet service is by far the best service I’ve ever had. The speed is very consistent for a more than fair price, and you actually get the speeds you pay for.
Family has been with Yadtel since the seventies. They have always been very helpful and happy to assist. Signed up for FiOs service today with Suzanne. Great experience. A+
Awesome customer service, people are wonderful every time I have called with an issue and I have only had to call a couple of times!!! Great internet, speed, and pricing!!! So happy with my service all the way around!!!
Yadtel Internet simply rocks! If you’re in the Yadtel service area and still use Spectrum, I’m sorry, but you’re missing out on the best Internet in NC at the lowest price.
Had an outage at my business, spoke with barry with technical support, he was very courteous and helpful and assisted me in resolving the issue in a matter of minutes, hometown service in the modern world, almost a thing of the past but not with Yadtel!! Thanks again barry for all your help
Mark was a great technician came in and got the job done fast and was great at explaining. Yadtel offers cheaper and better internet vs the spectrum I had.
Mark, our installer, was professional, friendly and on time. Our experience was wonderful and the customer service the best. We highly recommend Yadtel Telecom services.
Amanda was very polite. Got our internet and services set up in a timely manner. Love love love Yadtel.
The gentleman who set up our service with zirrus by name of tommy was outstanding he was professional he explained in detail how service works lot of fun as well he was just outstanding overall we give him high praise for his service
Mason was very courteous and knowledgeable. Excellent Service!
Got a callback and helped me reset my Router!
Awesome Service! Thanks!!
From the first contact through the final check of the installation, the experience was exceptional. Very friendly and professional people all the time! I highly recommend using Yadtel.
The service technician called me when they said they would, she was extremely polite, and she followup up the day after. Great customer service!
From the time a call was made to the time the technicians left everything! Personality performance helpfulness professionalisms answers to any questions that was ask bout what they did to fix the issue! The technicians was top line in there …
Very informative discussion with Barry at Yadtel in reference to streaming service & having the correct router. My internet test speed was in the 35-40mb range upload/download. He looked at my modem (remotely) and found the system to be …
Very professional and excellent service!! Tech arrived on time and the service is blazing fast!
Barry was great! He was super helpful and communicated great. He made me understand what the problem was and took time to make sure I was comfortable with his assessment of the situation.
Barry was very helpful and pleasant during our tech call.
He got another tech scheduled today, to get me up and running again. Thanks Barry!
Lightning storm took out our phone service early Sunday morning on holiday weekend. Called service center and 2 techs came out to restore our service same afternoon. …
We have had many people come out to our house to fix our internet! Bobby was great! He absolutely took care of everything that needed to be corrected! For the first time in two years, he is the only one who …
Website says opens at 8 am, but it’s closed its 830am on Wednesday, devices were not installed yesterday even though 2 cans came out, they drilled a hole pulled wires through, said I did not need what I was told to buy, never connected …
The rep I spoke with on the phone was knowledgeable and helpful. The technician Bobby that came to connect my service was very professional and extremely helpful and timely. Highly recommend Yadtel!
Joey arrived very quick and fixed our wifi for us. Then showed us what to check next time wifi went out.. the Repair center lady was also extremely helpful… she worked thru everything she could with us before calling a tech person to come out. Joey was nearby working, and came to our house in just a few minutes…
Thank you all!!
Barry was very patient. He directed me over the phone how to test all my switch boxes for a tripped breaker from the recent storm. Turns out the problem was a tripped fuse in the garage breaker box. In one call, he solved it all. He was very kind. Thank you Barry, my internet and phone service are fully functional once again!
Have nothing but great things to say about our internet service with Yadtel. The service never goes down and the speed is always consistent. The employees we deal with (Barry, Trish & Mike) are nothing less than spectacular.
I bought a new wifi router at Best Buy to keep from having to pay monthly. I got home and tried to hook it up. After being on the phone with Netgear’s technical support for 3 hours and still couldn’t get it to work. So I tried Yadtel’s …
We’ve been Yadtel customers for a couple of years now and we recently called to move our service to a new home and the customer service representative was delightful, she confirmed all of the information needed to move our service ,,,, it’s …
The installer for Yadtel his name is Joey I don’t recall the last name did a great job, he went beyond the call of duty to be sure I was happy with the install. I highly recommend yadtel. All the staff I dealt with was very professional and …
They were able to come out to my house so quickly! Joey helped set up my WiFi a year ago, and when I forgot my password, he helped me remember! I love working with Yadtel. I use their services for my business and my home!
Your guy was very helpful and courteous. The new modem work just as he said. Most important he called as a follow-up!!
Had an affirming chat with him.
Had great customer service being upgraded from my current internet to the fiber optic internet that Yadtel offers. The install was quick and all my TV’s, phones, and laptops connected quickly.
Our internet kept going out this morning. I placed one call and the woman I spoke with was able to fix everything over the phone with out having to send a technician out. I have had nothing but wonderful experiences every time I have used yadtel.
Very friendly, patient and solution-driven customer service from Yadtel technical support. Thank you! I highly recommend Yadtel and be assured they will take care of their customers.
Barry was great! Solved my problem quickly.
Have spoken today with Barry Rentz with Yadtel concerning getting our lines moved to have septic system repairs done. He was extremely helpful and understood the predicament were are in. He is an exceptional employee of Yadtel and we appreciated him and the Company.
Barry was wonderful! He followed up on an internet issue we were having. I’m very pleased with the service and experience we received!
I have been working remotely for about 2 months now and had an urgent situation come up with my computer. I contacted Yadtel, and we decided that it was probably my 13 year old router. I met with Barry Rentz at the Advance store. He …
We always receive great customer service from Yadtel! However today Lee Swaim truly demonstrated the can do attitude and spirit as he and another Yadtel service person helped to work through about a million details to get our new high speed …
If you enjoy paying money to NOT have internet, then Yadtel is the best service you could possibly use. Never in my life have I seen a more incompetently managed company.
Yadtel is, hands down, the best service provider around. My husband and I were prior customers of a very large, well-known cable/ internet company for years as we didn’t have any other choice, until we moved to Davie County. We are beyond …
Barry was my internet tech. He was so helpful and patient. He stayed with me and helped me avoid having a tech come out. Being on a fixed income, that was a true blessing. God bless you, Barry! 🙏😊 …
Fiber installation went very well. Adam Hutchins done a very professional job. Adam explained in detail & answered my questions. Adam also provided some very useful information, on streaming services. Adam helped me understand what ” …
Caleb & Michelle was a pleasure. Very knowledgeable & was able to answer all of our questions. Very timely installation. …
Just switched my internet service from satellite to Yadtel high-speed fiber optic based service. I am also about to retire my satellite TV service, having moved on to internet streaming via YouTube TV. I just can’t say enough about how …
Amanda was amazing! I’m moving from South Florida to North Carolina and thought getting service was going to be a hassle due to long distance. Amanda made everything simple and hassle free for me. Now I can move to North Carolina with peace of mind knowing my service will be available when I get there.
I’ve used Yadtel’s internet services for many years. Over the years I’ve had an occasional interruption in service due to a dog chewing on a cable, home repair man cutting a line, severe weather causing an outage, etc but their service and …
My family has always had Yadtel service for as long as I can remember from dial-up to the 10meg service we have now. Yes 10meg isn’t the fastest because it is still on copper but it does streaming services with no issues. Over the past 20 …
Amanda was extremely informative and helpful. Set up was fast and easy. Every additional charge and membership was explained. We are excited to join this company as a member and see what else it has to offer.
Laura, Maria & Mike were all very helpful but Laura was able to get the job done. I was having trouble getting ATT to unlock a phone that was given to me and she worked with me and in less than a week, the phone was unlocked so I could use it!
Mark was patient, gave installation options and asked helpful pertinent questions so that we could assist my mother-in-law make the best decisions regarding power/fiber line location for great wi-fi service and also aesthetics. He assisted with streaming service and device setup as well. Yadtel, wish we had your service in Atlanta GA!
Joey came on time. He was very polite and friendly. He did a great job installing the box. We have been with Yadtel since moving back to Davie County and we have had good services with them.
Amanda was excellent helping us get set up. Outstanding customer service, answered all of our questions & knew the product. We look forward to ending our service with the competitor and moving forward with Yadtel.
Mark was great, awesome job on the installation. He made sure I understood how to operate everything before he left. My wifi is incredibly fast now, thanks Yadtel!
Adam was wonderful during the installation process. He is a very kind and helpful man and deserves all the praise. I am so thankful and glad to have internet now so I can get back to work!
I went into Yadtel one day because I heard about their Fiberoptic internet, as soon as I walked in I was greeted by an awesome representative named Amy. We spoke about my internet usage and decided I needed to go with 500UP and 500DOWN …
Absolute PHENOMINAL customer service just received by my technician Barry. Was having some new hookup issues, which he (patiently) guided me through. Outstanding service was received!
I had internet issues and called Yadtel. Barry answered the phone and worked very diligently with me for over an hour to try and resolve the issue. He was very kind, very patient with me and hands down best ever tech I’ve spoken to. He went well above and beyond his call to help me. I’m so thankful for great customer support like Barry.
i was blown away how easy the install was afther the wire was run inside from the outside box maybe 30 min ….downloaded the app own my phone for the router an bam setting up network followed by paring tv pc phone ‘etc my expirence with …
We appreciate the immediate response to our internet needs by Yadtel. Chris Nicks came by our home to evaluate the possibility of us getting Fiber Optic. He was very friendly and knowledgeable. Ryan Johnson called us about the possibility …
Great customer service. I called the local office. We greeted with a friendly voice and told her we had no internet service. She said a technician would call. Within 15 minutes a tech called. We talked about the router and he helped me resolve the problem. Fantastic customer service.
Our repair technician was courteous and professional.
He helped me diagnose my “speed test” results and explained
the lower than expected UPLOAD speed, which was the fault of …
There was a miscommunication on the install time. HOWEVER, Brian was awesome and not only waited but also was very understanding. THe install went smoothly and quickly. I think the best part is the speeds so far. I am seeing 4x to 5x the speed I was seeing on Spectrum fiber at my rental house. Couldn’t be happier!!!
I switched from another internet provider to Yadtel due to a a new technical networking requirement that my original vendor could not resolve. In addition, my in home vendor provided network equipment was old, and out of date. As info, we …
Great experience with Yadtel! Just had BASIC cable installed – we stream TV but wanted clear local channels/MeTV. From my call to request service where I did NOT have a pushy salesperson, to Tommy the technician coming out and patiently …
The tech that was sent to my house to upgrade my internet setup was very knowledgeable and polite. He was able to get everything setup with minimal problems. He took into account that I needed to get my kids from school and worked around the time that was needed to do that.
Barry really helped me out in a pinch as my internet was super slow and I needed help before my online class started. He was able to determine it was my Cat5 cable slowing my speed down. Quick fix and I sincerely appreciate all the awesome people that Yadtel has working for them.
Barry was a great help ! He went the extra mile to make sure our remote was working (saving us a trip to the store) before we hung up. He had a great , positive attitude as well. Thank you Barry!
I called to find out about getting internet at my home. Susanne was so helpful and friendly. She explained everything and told me how much it would cost and what would be happening over the next week or so as the fiber optic cable was was …
The installer came on time and was quick and efficient in his job. He did not leave until I understood how everything worked and understood how to check the system if errors occurred. I would strongly recommend Yadtel for all your internet and phone needs!!!
Yadtel has amazing customer service. Their employees are always polite, informative and friendly.Today my WiFi went out unexpectedly and they were able to correct the problem quicker than I expected. If you have a problem paying your bill …
Amanda was awesome quick to respond, set up my site survey, done and called me back all within a few hours. Excellent customer service. Way better than other companies I been dealing with. Wish energy united had people like her. Yadtel …
Barry was amazing in assisting me in fixing my internet today. With kids running aroud and screaming he walked me threw fixing my box and waited for me to get everything back together and up and running before disconnecting. Best customer service i have had in a long time
Mason contacted to tell me he was on his way … A BIG plus in Customer Service! The whole set up and installation process was professional, simple, and very efficient. I was impressed how the initial Customer Service agent gave me his …
Their reputation was so bad that they had to rename the business
Customer service is fantastic. Always very courteous and helpful. Two things I wish they would do. …
I couldn’t get a device to accept mye password so I consulted the Help Desk by phone. All of mye questions were answered, mye password was changed, and the tech was patient while allowing me to make sure two of mye devices worked with that …
I was experiancing issues with my internet. Slow reactions, pixelated and dropping. Called the help desk and spoke to Berry. He was able to restore my internet and now it works perfectly! Thank you Berry and Yadtel for having a great product/service.
Excellent service. On time and done in 45 minutes. Beats spectrum service by far. 2.5 times the speed, and $30 less per month.
I cannot say enough about it. My internet was down when I came home from work and after I confirmed it was not on my end I contacted Yadtel and spoke with a technician who was very knowledgeable and knew just what to do. He did not put me …
Excellent service this early 7:50-8:00 am morning. Frost and cold outside. Internet connection needed quickly for employees and students. Excellent customer service. Professionalism greatly appreciated! Our pleasure to speak with you today. Representative is amazing, outstanding, and a great asset to this company! Thank you !!
Jonathan was so professional and explained every thing perfectly. The crew with him were wonderful also. I would give them my highest recommendation!
Quick response and hopefully it will work. We’ll see
I can’t thank or say enough about Barry. His customer service and acknowledgment of the job is impeccable. He is very thorough and when It comes customer service and making sure the internet was up and running before getting off the phone. …
Bobby was excellent with his quick and efficient response to my Zirrus account problems. He was very professional, courteous, and helpful with his resolution for my internet broken communication. Yadtel is extremely fortunate to have him as a customer representative.
Just made the switch to Yadtel and so far I’m impressed, from signing up (Bermuda Run location) to the technician (Mark is a very professional and friendly guy, very knowledgeable, helped address all my concerns). Looking forward to a long business relationship with you guys! Thank you! (Mark deserves a raise 😉🎄👍🏼) …
Dave, the technician was professional and pleasant. His explanation of the problem and solution with the Roku Smart TV was clear. He walked me through the process and stayed on the phone until we were both satisfied that everything was …
Arrived exactly on time. Awesome service. Friendly installer. (Tim) And the service doesn’t hurt my pockets every month. And he was so friendly so my kitten which is another plus. Get away from cable save some money and you get a team of awesome people.
Amanda (Ext 5601) in customer service was absolutely exceptional! What a joyful, lovely personality and beyond helpful. She assisted in helping me get internet set up for my father at his new home and offered great suggestions! She went …
Derek arrived on time to hook up our internet service. He was efficient, helpful and knowledgeable. I was very impressed by the service.
Very pleased with Joe Lyons’ help today installing our router. He was professional, yet personable. He was early for the appointment, which is always a plus, yet he texted me in advance to make sure it was ok if he came early. He was very …
We arranged with Yadtel to install a landline telephone. Mark arrived on time and was very pleasant and professional. He soon discovered that none of our three phone jacks worked, which was unexpected on our part and his. Mark patiently …
This is the best experience I have ever had with a company providing internet service. From the technicians that came to install to just calling for information, they care basically and want you to have a great product. …
We moved into a new housing development and they told us spectrum was the only service. It’s been horrible for 2.5 years. Then, I discoved Yadtel has fiber on our block and their rate for basic internet is 30% lower than spectrum and Yadtel …
Wow! Talk about great service!! Dwayne came by this week to get our service hooked up at our new house. We are new to the area and he was so welcoming and sweet. He not only did an amazing job with getting us connected but also gave me a …
I called customer service to take advantage of a promotion of 1Gig internet that includes Smart Wi-Fi (Router & 24/7 customer support). I was happy with both customer service on the phone, and the professional installation of the new Wi-Fi …
I had a great experience with Yadtel. Berry was excellent! He was knowledgeable, very helpful and patient. Berry was able to get our YouTube television up and running with little effort. Again Berry and Yadtel thank you for your superb …
I working from home and my internet connection wasnt working this morning. I called Yadtel and got Barry. He was great! He had a couple of suggestions and walked me through the process to try to fix the problem without sending out a …
Great customer service! It started with Amy Williams ext 5605 talking me through the process and getting us scheduled to switch to streaming tv. Then Derek and Mason set it all up flawlessly from mounting our TVs to installing new routers. …
All of the installation guys were very respectful and professional. Just got hooked on to fiber optic internet and so far so good. If anything changes with the service, I will update.
John did a great job!! Completed the install perfectly.
Have Yadtel at my house and office just great customer service
I had a billing issue Which I was able to rectify over the phone. A special thank you to “Laura”. She even called me on a Saturday to alert me of the issue and then followed up and help resolve it. Kudos to Yadtel Customer Service!
Mike that came out to hook up my service was great. Really took the time to make sure everything was nice and neat, coverage throughout the house was on point and I could get service to devices.
Signing up for service was easy, a huge difference from dealing with large national telecoms. My service hasn’t started yet, but I can say that pricing is extremely competitive–the value (bandwidth) I’m getting for the same amount of money …
I’m so pleased with the job the technicians did setting up my internet service. They were professional and helpful, making sure everything worked to my satisfaction. Great customer service!
The tech that came out to do the install was awesome and so personable! He had everything set up in no time. I am so pleased with the customer service and product!
The crew that came out did a fantastic job! There was a fault in the first line they tried to run. They worked hard to solve the problem. Derek was very thorough in walking me through setting up the app and how to use it. Which was much …
Derek was amazing! He not only arrived at our scheduled time, but answered all our questions and walked through the entire system setup with us. We so appreciated his patience and kindness through the whole appointment.
My family absolutely loves Yadtel! We moved to their service area in January and have had a great experience from the initial install. Their customer service is exceptional and I would highly recommend them! The internet speeds are fast and …
Lee and Cole, technicians with Yadtel were awesome!
Great service and fast response time..Both Lee and Cole were very knowledgeable and helpful.. Hope if we have any issues they’ll be the ones to respond.
Yadtel installed our internet service for our new business we are starting. Technician was very friendly. knowledgeable, fast service, and patient. Thank you!
Amanda contacted me to schedule our installation of fiber internet. She was very nice, patient, and paramount in customer service. It was nice to have a local feel when talking to someone. We look forward to making the switch to a more reliable, cost friendly, and faster internet provider!
Y’all, give this man a raise. Mark earned his money this morning. With a storm last night and freshly graded driveway there was no way his van was going up it. I met him at the bottom of my 1/4 mile sopping, muddy driveway and asked him if …
The service technician, Mark, was great! He arrived precisely as scheduled and was personable and very knowledgeable. He set up our new Yadtel system and had to figure out what had been done during prior installations over the years. Our …
Yadtel installed fiber internet at my employer’s office yesterday. The service technician was fast, helpful and professional. We are happy with the set up and our new service so far. – Shelly from Mr. Handyman of W. Winston Salem and Clemmons.
I had been told it would take 2 to 3 hours when the team came to help me get set up. They finished in just over an hour. By the time the third hour I had set aside from my day rolled around, I was knee deep in a very good movie. The day …
Clemmons area install today. Couldn’t ask for a better experience. Very satisfied customer. Zach Painter has been awesome to deal with and the in home install crew was amazing this morning. They wouldn’t leave until everything was perfect …
Yadtel’s customer service is absolutely incredible. I can ALWAYS depend on quick, reliable service and prompt feedback. Their honesty is refreshing and because of that, I intend on remaining a customer as long as we can despite some of the …
Went in to Yadtel today to purchase a new phone and plan. Amanda Adams helped me and was so amazing! Super friendly, easy to talk to and very good at explaining everything to me and getting me all set up. Very satisfied with her assistance today.
Yadtell provides far superior service than Spectrum. I switched over to Yadtell 2 years ago, as Spectrum continued to have outages. I was a little overwhelmed, as they would need to go under the ground to run the high speed line. This …
Amanda was great. She answered all my questions and too time to set everything up on the ohome.
We are very satisfied with Yadtel. They have great service and friendly reps. Our installer was knowledgeable, friendly, and showed up exactly when they said they would. Their prices and speeds are better than the major provider I was forced to deal with previously.
Caleb with Zirrus/Yadtel connected my home to their fiber optic network this morning. He was right on time, install went smoothly, the whole process took a little over an hour. Very professional throughout. I now have much faster data up and down for less money. What’s not to like?
Melissa was the absolute, sweetest customer service rep I have ever spoken to! She was extremely helpful and knowledgeable! She made everything easy from start to finish, including searching diligently to find an installation date that for our needs! Speaking to her made my day!
We upgraded our WI-FI and could not be happier with the installation provided by Mike Lawrence and Mr. Swisher. Timely install and very knowledgeable and friendly. They made sure to explain everything and took the time to answer any …
From the phone call we made to Yadtel right before the holidays to request faster internet to the service call on 12/27 to install the service, totally outstanding! Professional, personable and knowledgeable. Mark took the time to …
My name is Dr.,Librado E Gonzalez with Harmony Insurance and Consulting LLC in Harmony, North Carolina and I have the awesome experience of being serve by Yadtel employee and I have been a customer for over year with nothing less than an excellence service. Great job as well! Thank you!
Amanda made my experience of getting a new phone and setting up new service seamless and manageable. She was very friendly and personable which helped set me at ease in a process that often is frustrating. I’m glad I chose Zirrus for my new provider.
Great company to work with. Rep on the phone wasn’t pushy into services. Installer was courteous and thoughtful about his installation. He was very neat in his work and asked how I would like for the install to be completed. I highly recommend so far.
I spoke to Amanda Adams in the Yadkinville store to get help with an Apple ID. She was very professional and was so kind in assisting me. Her patience with me was amazing. Each of your locations needs an Amanda!!!!!!
I was having connectivity issues with my WiFi recently. I called Zirrus and the connected me to Barry in Tech support. He suggested I change the modem and even supplied the modem. We hopefully have resolved the issue. Barry even called …
I always enjoy my visit. True professionals!
Amanda is an asset! So kind and so helpful. Had issues with phone. She saved my sanity. Lol
The lady helping me select my services knew her job well and answered all the questions that I had. My internet cost is now half of what Spectrum was charging. Very happy with my experience so far.
I was having issues with my router. The service I received from my first point of contact at the store, to the tech on the service call, then to the tech that came to the house to install the new routers was outstanding. I also needed a return visit on a Saturday and the tech was excellent, as well.