SunState Federal Credit Union is a community-based financial institution that offers great rates on auto loans, mortgages, credit cards, and other … See more
I am Deborah Lee and I have been a member for a couple of years. I came to get a vehicle loan this past week and Angel Dem Valle was the banker helping me. He did a fabulous job. He was informative, positive, welcoming, he is a great person …
Wasted my time. Offered me a credit card, 5 calls later come to an agreement on the credit limit and everything. Get a letter in the mail getting denied AFTER we had worked it all out for the second time!…
I really want to like this place, being a local credit union, but the service is TERRIBLE and the people INCOMPETENT. I have asked them to notarize some things and they always act like they are “special” notaries that can’t do apparently …
The courtesy and eagerness to serve me in my financial needs surpassed any I received ever. That means everything when you are depleted of so much. Thanks to the entire staff.
Since I have switched from the big banks to SunState I have NOT been charged overdraft fees. I have stretched my budget each month just to get by. Sometimes my pay check drops the day after I have to over draft once or twice. At the big …
We temporarily moved to Gainesville from Tampa. My husband is project manager for a sub-contractor for a new hospital.We belong to a credit union in Tampa. His payroll check is direct deposit, but his monthly pre diem check isn’t. We needed …
I used to like Sunstate, but that was before I realized that a lot of their really nice services, such as mobile deposit and shared branch banking aren’t available for business accounts. So if you are running a business and find yourself …
Great customer service. Convenient locations. We are always treated like valued customers. Great variety of services with highly competitive rates. Definitely recommend.
at first they were nice and after I gave them all my info and running my credit they promised 4.5 % loan to buy a house, but later in 5 days they said sorry your income is not high enough!! …
We have been members of this credit union for about 6 years. They have been nothing but inconvenient. Customer service has been poor, fees and rates questionable. I am happy to be closing my account but so far that is even proving to be an ordeal.
I had car loan, which I paid off diligently every month, never late or missed. Credit rating was 700-725. I tried to get a consolidation loan, and they wanted every organ, also THEY VIOLATED MY PRIVACY by disclosing person information of …
I am writing a review because no on is ever motivated to write a review unless they have something negative to say. There is so many bad reviews, but I have had nothing but a good experience with them. Friends, and people I have met who …
Worst and most frustrating banking experience of my LIFE. I will be moving my business and personal checking accounts to a bigger bank. Not always a good thing to support the local guys. I absolutely cannot believe the horrible service (or …
I have a car loan through Sunstate and everything about it has been painful from the start. I have been trying to find a way to pay without having to physically go to a branch once per month and it seems like the only way to do so is to …
Mrs.Pam is amazing to work with along with everyone else that works there I’m extremely great full I was finally able to find a bank where they actually care to know my name.
I was recently in a very bad vehicle accident and sadly my truck was totaled.I had moved my previous truck loan to Radiant as the interest rate was much better.Josh went above and beyond as well as the other credit union staff in helping me …
Tried making my first payment for a car loan financed through Sunstate. The welcome email told me to download the app to make easy payments but the app won’t work without a routing/checking# from their bank. Called the loan department ( #3 …
Amber the branch manager at 43rd location is only reason this is a 2 star – she’s a 5 and in general where she is – the ENTIRE TEAM seems happier, more organized, and competent. It’s obvious she left the downtown office – the team are new …
I have been with this credit union for over 25 years now. The service has been great until this year. They’re all online and mobile app are the worst systems I have ever dealt with. I am constantly being locked out, and not able to access my account.
Angel Delvalle at the 25th place branch was the best even though it was almost closing time on a Friday he still took the time and got me as a new member he made a connection with me and made me feel very welcomed as a new member like family
Do not go to Sunstate Federal credit Union. I owe them $101 for a reason that was not my fault, I am willing to pay it. All I asked Sunstate was just to remove it from my credit report. I finally got her to admit that they won’t remove it …
Another unhappy long term customer. Was just at Alachua branch. Needed to take time from work to meet my wife, and deposit a joint check. Got there one teller with a customer, one person in front of me. The SINGLE TELLER is stuck doing …
Contacted the downtown branch to inquire about services. Angel Del Valle was extremely polite and helpful. I appreciated the wonderful customer service and also obtaining the information that I inquired about. Great job
Attempt #4, Again I went to get help from this place and again I was told that the underwriter’s would Not be able to assist Me. I recently tried to get a approval for a trade in that the Best Credit Union did help Me with, Sunstate. But …
I received the best customer service, hands on, unconditional positive regard, from Radiant Credit Union.
I highly recommend their services, if you have a need, you will not be …
I had an issue accessing my account online. Malina helped me quickly assess the problem and we got things going. She treated me with respect and kindness. I appreciate her. Thank you.
Angel Del Valle was such a wonderful experience. He made sure I was all set, and informed with everything on my account. He was very fast, and friendly.
We have been a member of Radiant Credit union for about 3 years and could not be happier! We mostly deal with Tarrin in the loan dept but she goes above and beyond for us, she always makes sure we get the best rates and the process is …
I’ve been with sun state since 2015 and when they became radiant they completely stopped caring about there people. My bills come out on the same day I get paid, and since radiant now puts in your checks a few hours after they open, my …
I’m reading above “from the owner” that I am one of the owners yet I continue to get locked out of my online account weekly and none of my employees have stepped up to offer real assistance to help prevent this from happening so …
Miss Sam’s did an awesome job! Even though we were both having issues getting the problem is solved she’s stuck with it until it was! You should give her a raise because she deserved it in this situation for sure. It’s a holiday for y’all …
The inside was nice and clean it was not crowed at all. There were several teller’s waiting to help and I was greeted with a nice smile by each one of them.
Radiant credit Union has helped me refinance my car with the lowest rates I’ve ever seen. The people who called you fast and effective. I’m very glad I joined radiant credit union.
I just wanted to take a moment and thank Miss Gina at Radiant Credit Union!!!! I’m currently abroad and had an issue with my card. Miss Gina was very helpful, kind and patient with me and she helped fix the issue in a short amount of time. …
I had nothing but very excellent experience with Radiant Credit Union, one person that really stands out for me is Mr. Ronnie he is always VERY PROFESSIONAL in doing his job. Very pleasant to work with I would give and A+ I am sure Ronnie is a very Valuable employee at Radiant Credit Union
Tarrin made refinancing my auto loan super quick and easy. I have been a member for over a year and have been very satisfied with the service I’ve received.
I’m honestly mystified by all the negative reviews. I have been banking here nearly 10 years and I have never had any issues like what I’ve been reading. The staff are friendly and competent. If they don’t know the answer to my questions …
Always great customer service given at Radiant Credit Union. Jonny was helpful and friendly. Very pleasant to work with. Their online banking could use an upgrade but other than that, all is great with this financial institution.
I love going here, inside or drive through when I have a problem now. I have been a member of this credit union since 2015 and knew everybody, then this past year everybody was new. I freaked out, problem after problem after problem BUT low …
Radiant is great. They are so helpful ALL the time. They really care about their members. Can’t say enough great things about them. Just went through a refinance mortgage and HELOC with them and they made it SO easy – amazing customer support.
Malini answered my call when I needed help quickly to meet a deadline. She was so knowledgeable and efficient. She took care of everything I needed and was friendly and personable as well! Miles above and beyond the usual customer service experience with other banks. Malini made my day, thank you!
Angel was a big help setting up an account for my daughter. Super polite and professional! I also saw someone from another branch who recognized me and came over to say hello. Nice to have a personal touch with a financial institution.
I absolutely love Radiant Credit Union, they are so customer oriented. I have such pleasant interactions with staff each and every visit. I have had the opportunity to work closely with Mia and Marcy. Mia assisted me in opening a new …
Everyone was super nice & funny. For just moving to Florida, I had a pretty great experience setting up my new account. Excited to do business with this company.
The mobile app is useless 85% of the time my husband tries to use it. The customer service person said it’s because he has an Android phone! I guess they only care about iPhone people. He will be looking for a new credit union.
The employees go out of their way to make you not only feel welcome but even though they are not a small establishment, their demeanor in how they speak to you makes it feel like it is a “mom and pop” type bank. They really do care and go …
Wendy is an outstanding customer representative! No matter what the problem she gets it resolved! Ever since I’ve become a member of Radiant credit union she has always a happy person to help! Whether it’s a debt issue,credit issue, or a …
Complete trash! I strongly advise you bank with anyone else. Service is terrible. Tellers give out false information. Their electronic platforms will not connect to any other financial institutions. Honestly I don’t think it could be any worse
I was pleasantly surprised how the representative at RADIANT made my boat buying experience a great experience. She treated me like the 20+ years members should be treated, with loyalty and RESPECT.
Ralph & Virginia
We have been members since 1971. We were approved for an auto loan in March 2022. With the great help of Ellis and Maureen we had an excellent experience. The …
I am a new member of Radiant Credit Union. My advisor was LisaLee Slaughter. I wanted to say how pleasant it was meeting her and how pleasant she was as my advisor. She was very patient and very well on making me feel welcomed. I personally …
I have been a member of Radiant Credit Union (formerly Sunstate Federal Credit Union) for more than 25 years. There customer service is outstanding and second to none. The convenience of their online banking and the services available is a …
We went in because my mother in law passed away. We tried to make sure there was enough money to take care of car payments till we could get the estate settled. Was trying to do the right thing but wouldn’t help at all didnt want money …
I had several account management tasks to perform. Angel, Sean and the rest of the Radiant Team were patient, understanding and very professional while assisting me. …
Kaitlyn, Dane, and Angel were so pleasant, professional and very helpful.Angel was very knowledgeable about loans and gave me a clear path in securing one. Kaitlyn and Dane were amazing tellers and they helped me in organizing my funds. Go see them if you want personal next-door neighbor service!
I have been with radiant credit union for more than 6 year’s. Back then the company was called sun state. They always had great services and a very friendly and knowledgeable staff. I’ve paid off a vehicle loan and between my wife and I, …
If you are looking for an amazing credit union to conduct your business. Look none other than Radiant. From personal experience I’ve been banking there for years, and they are all so helpful and pleasant! The response time is phenomenal, …
My most recent experience with Radiant Credit Union involved my acceptance of an offer of credit. I walked into my local branch to make a deposit and the service representative – I’ve forgotten her name – handled that request. She also …
I am Deborah Lee and I have been a member for a couple of years. I came to get a vehicle loan this past week and Angel Dem Valle was the banker helping me. He did a fabulous job. He was informative, positive, welcoming, he is a great person …
Great service make you feel at home!
The nickel back program
Best ever!!!!
Poor customer service. No follow up.
Best credit union in Florida
Horrible customer service,rude and ineffective people
Very helpful staff, and convenient locations.
No answer on phone ! Can’t make payment ! Nobody helping me !
This bank’s customer service Sucks it’s been terrible for a while
Customer service is amazing.
Very professional, polite and help from staff.
Been a customer almost 30 years, they have always been fantastic!
Angel L Del Valle I was very please with him.
Blatant and obvious frauds that cant bother to post their rate of pay on their job postings
Great experience!
Sunstate was great! Radiant is terrible! Would NOT recommend.
This is “Not” a good place to do Business, Whatever was done to Un-improve SunState was a Big Mistake.
Love this bank. Always people smiling and pleasant… Awesome bank 😁 …
Great customer service been with them over 10 years
Very nice associate’s always willing to go that extra mile of service
I’ve been banking with Sunstate for over 25 years. Friendly service that is attentive, and helpful! Thanks!
Always great service and above and beyond any other CU in Gainesville
Wasted my time. Offered me a credit card, 5 calls later come to an agreement on the credit limit and everything. Get a letter in the mail getting denied AFTER we had worked it all out for the second time!…
I hate this bank and I do not advice anyone to go here ! Please go to another Credit union instead
Ronnie Grant Thanks for helping me today i really appreciate you.
Best experience I have had locally. Fast, friendly service from start to finish on every transaction.
They even give 5cents for every signature transaction. I don’t have fees and I’m able to keep my money.
I’ve always had great custom service with them. Glad to have them in my corner.
Mr. Angel L Del Valle, was of great help and an pleasant demeanor.
I came right in and was serviced immediately.The staff members communicated very well and were nice.
I have used them for over 20 years. I mostly use the drive thru and employees are courteous and do their jobs fairly quickly. Highly recommended it.
Marcy Brown is the BEST. She goes more than asked. Thank Marcy.
Angel Del Valle was a pleasure to do business with, I’ll definitely maintain contact
I really want to like this place, being a local credit union, but the service is TERRIBLE and the people INCOMPETENT. I have asked them to notarize some things and they always act like they are “special” notaries that can’t do apparently …
Very professional and if anything go rong their good at helping you solve it
Radiant has been a blessing to me as I have tried to provide for my family!
Great experience with Angel Del Valle. Very knowledgeable and a people person made me happy to join the team
The courtesy and eagerness to serve me in my financial needs surpassed any I received ever. That means everything when you are depleted of so much. Thanks to the entire staff.
Wonderful staff. Great attitudes.know we own the credit union. They over do themselves helping me and my family.
I entered my password incorrectly once and now I have to call to unlock my account. This is not safety, but a waste of time and extremely annoying.
Since I have switched from the big banks to SunState I have NOT been charged overdraft fees. I have stretched my budget each month just to get by. Sometimes my pay check drops the day after I have to over draft once or twice. At the big …
I’m truly appreciative of the assistance that Ronnie gave me when making sure that I had access to online banking with my business account
The 43rd street branch is one of the best ! Amber B. always goes above and beyond for her members !
We temporarily moved to Gainesville from Tampa. My husband is project manager for a sub-contractor for a new hospital.We belong to a credit union in Tampa. His payroll check is direct deposit, but his monthly pre diem check isn’t. We needed …
I used to like Sunstate, but that was before I realized that a lot of their really nice services, such as mobile deposit and shared branch banking aren’t available for business accounts. So if you are running a business and find yourself …
My experience with Radiant, as it has been in other cases, supportive and competent.
Great customer service. Convenient locations. We are always treated like valued customers. Great variety of services with highly competitive rates. Definitely recommend.
Love the customer service I get from Radiant – Ronnie is always delightful to do business with. Fast and efficient!
at first they were nice and after I gave them all my info and running my credit they promised 4.5 % loan to buy a house, but later in 5 days they said sorry your income is not high enough!! …
Lee Jones went above and beyond to help me with my issues. She is amazing. I can’t thank her enough. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Thorough and Competent!
That’s the way I like it 👌 😌 👍 …
We have been members of this credit union for about 6 years. They have been nothing but inconvenient. Customer service has been poor, fees and rates questionable. I am happy to be closing my account but so far that is even proving to be an ordeal.
The banker Ronnie has been handling my banking for me while was Ill and freely at no charge. Thanks radiant for the greatness.
I had car loan, which I paid off diligently every month, never late or missed. Credit rating was 700-725. I tried to get a consolidation loan, and they wanted every organ, also THEY VIOLATED MY PRIVACY by disclosing person information of …
Knowledgeable and friendly. My experience was done in a timely manner, with all details understood…
I am writing a review because no on is ever motivated to write a review unless they have something negative to say. There is so many bad reviews, but I have had nothing but a good experience with them. Friends, and people I have met who …
Worst and most frustrating banking experience of my LIFE. I will be moving my business and personal checking accounts to a bigger bank. Not always a good thing to support the local guys. I absolutely cannot believe the horrible service (or …
I have a car loan through Sunstate and everything about it has been painful from the start. I have been trying to find a way to pay without having to physically go to a branch once per month and it seems like the only way to do so is to …
Mrs.Pam is amazing to work with along with everyone else that works there I’m extremely great full I was finally able to find a bank where they actually care to know my name.
Ms. Tarrin has always been very helpful with all of our accounts. We appreciate her assistance and the ease of our transactions.
I was recently in a very bad vehicle accident and sadly my truck was totaled.I had moved my previous truck loan to Radiant as the interest rate was much better.Josh went above and beyond as well as the other credit union staff in helping me …
I love the people at Radiant Credit Union I have been a member since 2006 it was SunState then
Tried making my first payment for a car loan financed through Sunstate. The welcome email told me to download the app to make easy payments but the app won’t work without a routing/checking# from their bank. Called the loan department ( #3 …
Amber the branch manager at 43rd location is only reason this is a 2 star – she’s a 5 and in general where she is – the ENTIRE TEAM seems happier, more organized, and competent. It’s obvious she left the downtown office – the team are new …
I have been with this credit union for over 25 years now. The service has been great until this year. They’re all online and mobile app are the worst systems I have ever dealt with. I am constantly being locked out, and not able to access my account.
Angel Delvalle at the 25th place branch was the best even though it was almost closing time on a Friday he still took the time and got me as a new member he made a connection with me and made me feel very welcomed as a new member like family
Do not go to Sunstate Federal credit Union. I owe them $101 for a reason that was not my fault, I am willing to pay it. All I asked Sunstate was just to remove it from my credit report. I finally got her to admit that they won’t remove it …
Another unhappy long term customer. Was just at Alachua branch. Needed to take time from work to meet my wife, and deposit a joint check. Got there one teller with a customer, one person in front of me. The SINGLE TELLER is stuck doing …
Contacted the downtown branch to inquire about services. Angel Del Valle was extremely polite and helpful. I appreciated the wonderful customer service and also obtaining the information that I inquired about. Great job
Radiant Credit Union is a credit union like no other. The quality of staff, services, & products are far beyond the best. Thank you Radiant Credit.
Juan Quevedo is fantastic. Gets back with you very fast. He helped me refinance two vehicles here at the end of the year and lowered my rate.
Attempt #4, Again I went to get help from this place and again I was told that the underwriter’s would Not be able to assist Me. I recently tried to get a approval for a trade in that the Best Credit Union did help Me with, Sunstate. But …
I received the best customer service, hands on, unconditional positive regard, from Radiant Credit Union.
I highly recommend their services, if you have a need, you will not be …
I had an issue accessing my account online. Malina helped me quickly assess the problem and we got things going. She treated me with respect and kindness. I appreciate her. Thank you.
Angel Del Valle was such a wonderful experience. He made sure I was all set, and informed with everything on my account. He was very fast, and friendly.
We have been a member of Radiant Credit union for about 3 years and could not be happier! We mostly deal with Tarrin in the loan dept but she goes above and beyond for us, she always makes sure we get the best rates and the process is …
Will and his manager was so helpful. They explained everything I asked them.
Excellent service and great friendly staff with good quality training
Very pleased with the experience overall
Excellent customer service!!! The absolute best car financing experience.
Thomas Jackson great guy very smart and friendly even remember me from on atleast 2 years ago
My experience was great! I was assisted by Ronnie and even filled in on perks that were amazing.. excited to become a customer here
I’ve been with sun state since 2015 and when they became radiant they completely stopped caring about there people. My bills come out on the same day I get paid, and since radiant now puts in your checks a few hours after they open, my …
I’m reading above “from the owner” that I am one of the owners yet I continue to get locked out of my online account weekly and none of my employees have stepped up to offer real assistance to help prevent this from happening so …
Miss Sam’s did an awesome job! Even though we were both having issues getting the problem is solved she’s stuck with it until it was! You should give her a raise because she deserved it in this situation for sure. It’s a holiday for y’all …
The inside was nice and clean it was not crowed at all. There were several teller’s waiting to help and I was greeted with a nice smile by each one of them.
Radiant credit Union has helped me refinance my car with the lowest rates I’ve ever seen. The people who called you fast and effective. I’m very glad I joined radiant credit union.
I just wanted to take a moment and thank Miss Gina at Radiant Credit Union!!!! I’m currently abroad and had an issue with my card. Miss Gina was very helpful, kind and patient with me and she helped fix the issue in a short amount of time. …
They were courteous, friendly and fast they were swamped on my visit however I was out in no time great job! Guys
I had nothing but very excellent experience with Radiant Credit Union, one person that really stands out for me is Mr. Ronnie he is always VERY PROFESSIONAL in doing his job. Very pleasant to work with I would give and A+ I am sure Ronnie is a very Valuable employee at Radiant Credit Union
Tarrin made refinancing my auto loan super quick and easy. I have been a member for over a year and have been very satisfied with the service I’ve received.
I’m honestly mystified by all the negative reviews. I have been banking here nearly 10 years and I have never had any issues like what I’ve been reading. The staff are friendly and competent. If they don’t know the answer to my questions …
Always great customer service given at Radiant Credit Union. Jonny was helpful and friendly. Very pleasant to work with. Their online banking could use an upgrade but other than that, all is great with this financial institution.
I love going here, inside or drive through when I have a problem now. I have been a member of this credit union since 2015 and knew everybody, then this past year everybody was new. I freaked out, problem after problem after problem BUT low …
Took only minutes to process my loan. Money was available the same day. Awesome service!
Radiant is great. They are so helpful ALL the time. They really care about their members. Can’t say enough great things about them. Just went through a refinance mortgage and HELOC with them and they made it SO easy – amazing customer support.
Malini answered my call when I needed help quickly to meet a deadline. She was so knowledgeable and efficient. She took care of everything I needed and was friendly and personable as well! Miles above and beyond the usual customer service experience with other banks. Malini made my day, thank you!
Angel was a big help setting up an account for my daughter. Super polite and professional! I also saw someone from another branch who recognized me and came over to say hello. Nice to have a personal touch with a financial institution.
I absolutely love Radiant Credit Union, they are so customer oriented. I have such pleasant interactions with staff each and every visit. I have had the opportunity to work closely with Mia and Marcy. Mia assisted me in opening a new …
Everyone was super nice & funny. For just moving to Florida, I had a pretty great experience setting up my new account. Excited to do business with this company.
Excellent service and follow-up by Tarrin to get my loan closed quickly and efficiently. Great job!
The mobile app is useless 85% of the time my husband tries to use it. The customer service person said it’s because he has an Android phone! I guess they only care about iPhone people. He will be looking for a new credit union.
The employees go out of their way to make you not only feel welcome but even though they are not a small establishment, their demeanor in how they speak to you makes it feel like it is a “mom and pop” type bank. They really do care and go …
No better banking institution anywhere in Gainesville. Tarrin Kirby is great to work with as well all the staff.
Wendy is an outstanding customer representative! No matter what the problem she gets it resolved! Ever since I’ve become a member of Radiant credit union she has always a happy person to help! Whether it’s a debt issue,credit issue, or a …
The service and treatment of me as an individual was wonderful. On a scale of 1 to 10 I would give them a 10. I was very pleased
Complete trash! I strongly advise you bank with anyone else. Service is terrible. Tellers give out false information. Their electronic platforms will not connect to any other financial institutions. Honestly I don’t think it could be any worse
Easiest Credit Union I’ve ever dealt with from financing a vehicle to personal loans. Love Radiant Resit Union and will never use anyone else.
I was pleasantly surprised how the representative at RADIANT made my boat buying experience a great experience. She treated me like the 20+ years members should be treated, with loyalty and RESPECT.
Ralph & Virginia
We have been members since 1971. We were approved for an auto loan in March 2022. With the great help of Ellis and Maureen we had an excellent experience. The …
I am a new member of Radiant Credit Union. My advisor was LisaLee Slaughter. I wanted to say how pleasant it was meeting her and how pleasant she was as my advisor. She was very patient and very well on making me feel welcomed. I personally …
I have been a member of Radiant Credit Union (formerly Sunstate Federal Credit Union) for more than 25 years. There customer service is outstanding and second to none. The convenience of their online banking and the services available is a …
We went in because my mother in law passed away. We tried to make sure there was enough money to take care of car payments till we could get the estate settled. Was trying to do the right thing but wouldn’t help at all didnt want money …
I had several account management tasks to perform. Angel, Sean and the rest of the Radiant Team were patient, understanding and very professional while assisting me. …
Kaitlyn, Dane, and Angel were so pleasant, professional and very helpful.Angel was very knowledgeable about loans and gave me a clear path in securing one. Kaitlyn and Dane were amazing tellers and they helped me in organizing my funds. Go see them if you want personal next-door neighbor service!
I have been with radiant credit union for more than 6 year’s. Back then the company was called sun state. They always had great services and a very friendly and knowledgeable staff. I’ve paid off a vehicle loan and between my wife and I, …
If you are looking for an amazing credit union to conduct your business. Look none other than Radiant. From personal experience I’ve been banking there for years, and they are all so helpful and pleasant! The response time is phenomenal, …
My most recent experience with Radiant Credit Union involved my acceptance of an offer of credit. I walked into my local branch to make a deposit and the service representative – I’ve forgotten her name – handled that request. She also …