We paid our bill last month but they never applied the credit, but cashed the money orders. It’s going to cost us up to $24 for each of the two money … See more
I called for billing information. The lady that answered the call was apparently in a rush. before I can finish the statement good morning, she repeated “what is your account number” several times. when I gave her the information. She …
You call me when you haven’t received my payment. You email me when there is a boil water notice. I think that’s a problem. When I call the office to check to see why the water is off. No one answers the phone. OK………
The water in our four corners area was turned off without notification to customers. Tried calling to find out reason and calls were forwarded to voicemail. If there is work to be done in the area, please give us prior notice so we can prepare earlier for work/ school. We should not have to wake up to this!
I always pay my utility bills on time, and my water was shut off this morning for unknown reasons. I attempted to contact someone today during business hours from Southlake utilities to fix the issue and the phone goes straight to voicemail …
We have water consistently and reliably. In living here for six years we have only had a problem once. I am not giving a five star review because I tried calling for an emergency and the line went to a rapid busy signal. In addition their …
Difficult to make payments.
0 customer service skills
Called to have my service cancelled. The woman who answered was friendly and it was quickly done.
I would fire every single staff member that answers phone calls because they are not him.
genuinely shocked how bad phone etiquette and service the staff at south lake utilities provide
I called for billing information. The lady that answered the call was apparently in a rush. before I can finish the statement good morning, she repeated “what is your account number” several times. when I gave her the information. She …
You call me when you haven’t received my payment. You email me when there is a boil water notice. I think that’s a problem. When I call the office to check to see why the water is off. No one answers the phone. OK………
The water in our four corners area was turned off without notification to customers. Tried calling to find out reason and calls were forwarded to voicemail. If there is work to be done in the area, please give us prior notice so we can prepare earlier for work/ school. We should not have to wake up to this!
I always pay my utility bills on time, and my water was shut off this morning for unknown reasons. I attempted to contact someone today during business hours from Southlake utilities to fix the issue and the phone goes straight to voicemail …
We have water consistently and reliably. In living here for six years we have only had a problem once. I am not giving a five star review because I tried calling for an emergency and the line went to a rapid busy signal. In addition their …