Public service & government agency, Rhode Island Division of Taxation
The Division of Municipal Finance’s mission is to fulfill its mandates in an efficient and timely manner while providing guidance to municipalities and … See more
Got a letter from these people a few of days ago.
Apparently it’s for taxes from 2021!!!
I immediately emailed them and asked them about it, they said it’s for this tax …
I have been trying to reach the office taxation for over a week and all I get
is all agents are busy. I have called at least 10 times or more each day.
I HAVE A REMEDY FOR THE PHONE WAIT. DIAL THE CUSTOMER SERVICE PHONE NUMBER. WAIT TO BE PUT ON HOLD. ONCE ON HOLD,
PLACE YOUR PHONE ON YOUR TABLE AND WALK AWAY. DO SOME CHORES, WATCH 2.5 MEN ON …
I have been trying to contact the the Division of Taxation for 4 months regarding my refund. I have waited for over an hour on hold only to get disconnected. How do they get away with this???? I think we should picket outside of the office…
What’s going on there? It’s all double-talk. Have to give it a too-high one star to post a review
Looking for a new state slogan? How about ‘Rhode Island- the zero-star state’ ?
To this day, my calls have not been answered, and they still have my state return. This is absolutely ridiculous. What a useless bunch of people, thanks for nothing jackasses.
you call, press option 3, a lady’s voice comes on telling you what you need twice, then rings once, goes to an automated message that says to call back later and hangs up on you. worthless.
They have the power and they are using it just like any other powerful entity. Be quiet and do exactly what they tell you to do. Maybe , just maybe you will then not get into trouble.
Why is it so difficult to find the address to mail my tax return. All the website do is provide links to paid e-file services that it says are free when they are in-fact, not free.
2017 taxes filed in April 2018.It is Sept 18 2018 still waiting on the return.For the past 3 months
The “Where is my refund” site says expect return in 2 to 3 weeks.Previous years when I owed money like ninjas overnight they took the money from my account.
I called and spoke to a gentleman named Kyle . He was awesome ,got me what I needed, even emailed me when it was ready to pickup . Very positive experience . Thanks to Kyle
Awful. Negligent with my refund. Didn’t contact me once about an issue. “Forgot” to file my refund – lied about status multiple times. Unprofessional staff on many levels
Absolutely USELESS! They website is useless, it might be 15 years old. It is only updated once a week. Zero and I mean ZERO customer service. The State of Rhode Island should be ashamed of themselves!
Worst state in the country. How can you not receive your tax return five months after filing. The line is busy and it hangs up on you automatically when you do get through.
Called to ask a simple question and the person on the phone was incredibly short and rude. I dont know why I am surprised, and not like anything will be done from this review. Nothing gets done in this state but I just wanted to vent.
THEY HAVE MY MONEY AND I WANT ITTTTTTTT. I have had my information ready for months, i have tried calling and it puts me on hold and then hangs up. I understood it to a degree when it was tax season, but now its been months and I still get no response. This is insaneeeeeeeeeeeeeeeeeeeeeeee.
This is a part of our government that is in need of an overhaul asap, tax payers wait months for there tax returns its no wonder Rhode Island has such a bad reputation year after year. Nothing changes in this state mabe our elected repersentatives need to start serving their constituents
I waited on hold for 3 minutes and then spoke with Barbara regarding the status of a clients refund. She was very pleasant and knowledgeable. A very positive experience.
Haven’t received state income tax return. Can’t get threw on the phone. It says on the website that it isn’t processed even though it has been 6 weeks since it was filed.
Second year in a row had to send a duplicate W2 form sent this years 4 weeks ago still no return. Filed return almost 12 weeks ago. This just isn’t right. If I owed you money you’d be harassing me for sure. Where’s my return?
Always busy. Then when you get through it gives you a list of thing you’ll need , and then hangs up on you automatically. This is ridiculous.However if you owe money and press #2 instead of 3 someone will answer and say ” it’s not their Dept they can’t help you”
This is an awful way to run a business. Keeps telling me to try again later and hangs up on me!!!! I can never get through!!!! You should implement a phone system that takes your information and calls you back when they are free… first come first serve. I’ve been calling on and off for 3 weeks!!!!
Biggest bunch of jerk offs I’ve ever had to deal with in my life. They put a hold on me at the DMV so I couldn’t register my truck or renew my license for not filing a return even though I was on Active Duty, overseas, and not even a resident of RI. A shining example of how poorly this state is run.
Have been waiting for a refund since February, no fault of mine their machine didn’t scan my W-2 properly and I have to call them to resolve it, but when I do they don’t answer! They should just privatize their jobs…I would rather call Time Warner!
I, like the majority of Rhode Islanders have been waiting for my state tax refund check since February. The website says my refund has been processed and refund is scheduled but check back in a week for the approval date. That was A MONTH …
This is a waste of time. The line is busy and if you get through takes you around the bend and back only to disconnect you. Not to mention now I have to go and waste time at the office. Then come out and have a ticket on my car. Nice! Welcome to RI!
PATHETIC. I have been trying to get a letter of good standing for months. Anytime I get through, I am transferred back and forth and no one can answer a simple question. Usually, my call is not answered and after waiting on hold there is a …
Receive a letter offering amnesty. Amnesty from what! No details. Make appt. and arrive promptly. Waiting 40 minutes watching the waiting room clear out. Receptionist says she’s sorry. Will call supervisor. After twice calling ‘supervisor’ I still wait.
Why make an appt?
There was one person capable of helping me fill out forms for retrieving a tax return. The other people I e-mailed gave me general information, which was not useful information. So glad I don’t live there anymore.
The most rude, inconsiderate, disrespectful staff at this office. Short rude answers and no resolution. THIS STATE NEEDS A BETTER GOVERNMENT!! Second time they made an error and tried to collect over 3k even though I haven’t worked in the …
What is wrong with these people? I’ve been on hold now for 43 minutes. I’m trying to get some info so I can pay my employer taxes. I talked for 2 minutes with some guy in the wrong department and he could not possibly have talked …
A couple of years ago they abolished walk-ins. It does not matter if you keep dialing their phone numbers way before they open in any attempt to be first caller, the second they are open all lines remain busy and it goes on busy, (I’ve …
Like the previous review from one month ago, I also got a letter in the mail saying I owe almost $2000 for the year 2012. NOT possible since I have not lived or worked in the state of Rhode Island since 2010. They wanted to garnish my …
I have to agree with the majority here. I filed my return in January 2016. It was accepted via turbo tax by the end of January. It is now August 19th. SEVEN months later, no refund. Phone system fails you every time you call. And yes, they …
I just don’t understand. I sent my return in about 7 weeks ago and the system still indicates “record not found.” Its bad enough that there is no refund being processed yet; but what’s up with the tax return not even being entered as …
Absolutely awful. Sent a letter about not getting our tax return even though we filed correctly. We faxed over and emailed the w2 multiple times as the latter instructed. Each time they “lost it” a month later they finally see it and say we …
Taxation is Theft, these guys steal from the hardworking people in Rhode Island – fueling the state to waste all that money. Take one look at the roads… …
I just spent 53:07 minutes on the phone. My call was answered after 48 minutes on hold. The associate put me on hold again to “review my return.” She came back to tell me that my refund was all set and I should receive it within the next …
Absolutely disgusting. Our family has been calling them since MARCH. Phone lines are always, always busy. If you get through you have to hear this ridiculously long message, which gives you hope someone will answer, then BAM! You literally …
Wasn’t on hold for very long at all the rep I spoke to was very helpful resolved my issue fast and even informed me of stuff I didn’t know on my tax return that helped me a great deal so very nice experience
The level of incompetence to do your job is unbelievable !!! That every time I deal with someone it’s always a different answer ! And because they are incapable of competently doing their job I’m constantly getting fees that they will not …
They are doing to me what I see they’ve done to other people. They sent me a notice… Well, they sent it to an address that I haven’t lived out since 2012 but by sheer luck somebody let me know that it was sent there. Anyway, they are …
I’m not the type to complain but this office needs organization. I called TWICE, in two different occasions to make sure I could pay my taxes in person and I was assured that I could with card or cash. I arrive and I’m rudely told that I …
awful efficiency, and rude when you finally get in touch with someone. If you are going to force me to pay these insane taxes than at the very least make the process easy and efficient. This state is run horrible on so many levels
As a CPA I can tell you I really have no idea what’s going on there. They lose tax returns that you physically hand them and they stamp as being collected. They lose almost everything you mail them. You follow up with an email as told to …
Absolutely awful experience trying to set-up the Taxpayer Portal.
I’ve been working on it almost a week now, just to pay my state taxes! First I set it up, and then they had to send me a password (you have to wait awhile for …
I have been trying to call this office for a week. They did not notify us of an issue with our state income tax. They said I can email the forms to them. I have been sending it to them but it keeps getting kicked back saying the email does not work. Been trying to call for 5 days now, on hold for over an hour each time.
Fast efficient and totally easy… stress free I waited like 15 minutes total. The teller was professional and realistic and really cool. It was a total cakewalk!
Got a letter from these people a few of days ago.
Apparently it’s for taxes from 2021!!!
I immediately emailed them and asked them about it, they said it’s for this tax …
Frustrating!!! Very, very frustrating!
The place is a scam
extremely rude staff
Thanks for learning to better
Come prepared and leave satisfied
I can’t believe I have to pay taxes. What a racket.
been waiting on my return since March
This is a disgrace. How do they get away with this level of ineptitude?
Jesus, third world nations do a better job
Who likes to pay taxes?… I sure don’t.
I called with a question. They answered on the 2nd ring. Answered the question within 5 minutes. Thanks!
This is always busy, ridiculous. No service,it’s awful!!!
Crooks. RI is crooked as they come. On hold for hours.
Lines are always busy, it hangs up on you when you try to call…It is awful!
Extremely hard to find even with navigation
Holding my return. Got my federal no problem. Thieves.
ITS BEEN 7 MONTHS SINCE I FILLED FOR MY TAXES ON TURBO TAX!? I WANT MY STATE REFUND!!! MY GOD THE IS SICKENING!!!
haven’t receive tax return yet and lines are always busy.
Got in, got out.
Hell no hell no hell no hell no. WARM my service puppy’s official spot to take a big fat dump you bunch of rude ass peoples 😰 …
phone answered on third ring, talked with a live person who was informative and helpful
The tax administrator told me someone would call me in 24 hours
this was last Friday still waiting.
Only 2 people were calling numbers but it seemed like more people where in there than actually working
I filed my taxes in feb,it’s June I still haven’t gotten my return yet -_-
this is no help to anyone they keep hanging up on me for three days now, they say they sent my money via direct deposit yet still no money
Website gets updated once a week – forget phone – Went down there with documentation, 45 minutes, refund in 2 weeks.
7 months for $200 return and still waiting. Complete and utter incompetence or flat out stealing my return.
Filed in January still haven’t got my return you can’t call them at any hour of the day what a joke!
Have called 7 different times between 9am and 1pm……..”sorry..call back another time”. Incredible.
Horrible, I’ve visited in person twice, now need to try again. Called four times. If there were an option to rate zero that is what they would get
Phone calls not very effective but going in person issues were handled with speed, efficiency and empathy!
I have been trying to reach the office taxation for over a week and all I get
is all agents are busy. I have called at least 10 times or more each day.
This wonderful lady just helped me on the phone. She was very pleasant to speak to.
I have been trying since March to get my return as I currently live in South Carolina. Its August and I still don’t have my return.
What a mess!!! Nobody I know has received their refunds and it is impossible to contact anyone from the division of taxation….Great job Gina!!!
I HAVE A REMEDY FOR THE PHONE WAIT. DIAL THE CUSTOMER SERVICE PHONE NUMBER. WAIT TO BE PUT ON HOLD. ONCE ON HOLD,
PLACE YOUR PHONE ON YOUR TABLE AND WALK AWAY. DO SOME CHORES, WATCH 2.5 MEN ON …
I have been trying to contact the the Division of Taxation for 4 months regarding my refund. I have waited for over an hour on hold only to get disconnected. How do they get away with this???? I think we should picket outside of the office…
What’s going on there? It’s all double-talk. Have to give it a too-high one star to post a review
Looking for a new state slogan? How about ‘Rhode Island- the zero-star state’ ?
To this day, my calls have not been answered, and they still have my state return. This is absolutely ridiculous. What a useless bunch of people, thanks for nothing jackasses.
I called and spoke with someone named Lisa who was extremely helpful and gave me all the information that I needed. Great job Lisa!
you call, press option 3, a lady’s voice comes on telling you what you need twice, then rings once, goes to an automated message that says to call back later and hangs up on you. worthless.
They have the power and they are using it just like any other powerful entity. Be quiet and do exactly what they tell you to do. Maybe , just maybe you will then not get into trouble.
I had an excellent experience with a rather complicated matter. Page answered the call within 5 minutes and was extremely helpful
Why is it so difficult to find the address to mail my tax return. All the website do is provide links to paid e-file services that it says are free when they are in-fact, not free.
2017 taxes filed in April 2018.It is Sept 18 2018 still waiting on the return.For the past 3 months
The “Where is my refund” site says expect return in 2 to 3 weeks.Previous years when I owed money like ninjas overnight they took the money from my account.
Anytime I’ve ever had to deal with anyone from the Tax dept- it’s always been handled quickly and professionally. Thank you
I called and spoke to a gentleman named Kyle . He was awesome ,got me what I needed, even emailed me when it was ready to pickup . Very positive experience . Thanks to Kyle
Awful. Negligent with my refund. Didn’t contact me once about an issue. “Forgot” to file my refund – lied about status multiple times. Unprofessional staff on many levels
Absolutely USELESS! They website is useless, it might be 15 years old. It is only updated once a week. Zero and I mean ZERO customer service. The State of Rhode Island should be ashamed of themselves!
Worst state in the country. How can you not receive your tax return five months after filing. The line is busy and it hangs up on you automatically when you do get through.
Called to ask a simple question and the person on the phone was incredibly short and rude. I dont know why I am surprised, and not like anything will be done from this review. Nothing gets done in this state but I just wanted to vent.
Trying to get the email and I put the address it that they told me and it’s not coming up smh
THEY HAVE MY MONEY AND I WANT ITTTTTTTT. I have had my information ready for months, i have tried calling and it puts me on hold and then hangs up. I understood it to a degree when it was tax season, but now its been months and I still get no response. This is insaneeeeeeeeeeeeeeeeeeeeeeee.
This is a part of our government that is in need of an overhaul asap, tax payers wait months for there tax returns its no wonder Rhode Island has such a bad reputation year after year. Nothing changes in this state mabe our elected repersentatives need to start serving their constituents
Someone picked up almost immediately and answered my questions about my small business. Dennis was very nice.
I waited on hold for 3 minutes and then spoke with Barbara regarding the status of a clients refund. She was very pleasant and knowledgeable. A very positive experience.
Haven’t received state income tax return. Can’t get threw on the phone. It says on the website that it isn’t processed even though it has been 6 weeks since it was filed.
Second year in a row had to send a duplicate W2 form sent this years 4 weeks ago still no return. Filed return almost 12 weeks ago. This just isn’t right. If I owed you money you’d be harassing me for sure. Where’s my return?
I wish i could do negative starts and it would be -5.
Went to the office and gave them a check a month ago for what i owed them …
Always busy. Then when you get through it gives you a list of thing you’ll need , and then hangs up on you automatically. This is ridiculous.However if you owe money and press #2 instead of 3 someone will answer and say ” it’s not their Dept they can’t help you”
This is an awful way to run a business. Keeps telling me to try again later and hangs up on me!!!! I can never get through!!!! You should implement a phone system that takes your information and calls you back when they are free… first come first serve. I’ve been calling on and off for 3 weeks!!!!
Biggest bunch of jerk offs I’ve ever had to deal with in my life. They put a hold on me at the DMV so I couldn’t register my truck or renew my license for not filing a return even though I was on Active Duty, overseas, and not even a resident of RI. A shining example of how poorly this state is run.
Have been waiting for a refund since February, no fault of mine their machine didn’t scan my W-2 properly and I have to call them to resolve it, but when I do they don’t answer! They should just privatize their jobs…I would rather call Time Warner!
I, like the majority of Rhode Islanders have been waiting for my state tax refund check since February. The website says my refund has been processed and refund is scheduled but check back in a week for the approval date. That was A MONTH …
Officially filed in February, it’s now July. What gets me is I’ll have to pay my car excise tax (translation: Luxury Tax) sometime in mid August. …
This is a waste of time. The line is busy and if you get through takes you around the bend and back only to disconnect you. Not to mention now I have to go and waste time at the office. Then come out and have a ticket on my car. Nice! Welcome to RI!
PATHETIC. I have been trying to get a letter of good standing for months. Anytime I get through, I am transferred back and forth and no one can answer a simple question. Usually, my call is not answered and after waiting on hold there is a …
Receive a letter offering amnesty. Amnesty from what! No details. Make appt. and arrive promptly. Waiting 40 minutes watching the waiting room clear out. Receptionist says she’s sorry. Will call supervisor. After twice calling ‘supervisor’ I still wait.
Why make an appt?
There was one person capable of helping me fill out forms for retrieving a tax return. The other people I e-mailed gave me general information, which was not useful information. So glad I don’t live there anymore.
The most rude, inconsiderate, disrespectful staff at this office. Short rude answers and no resolution. THIS STATE NEEDS A BETTER GOVERNMENT!! Second time they made an error and tried to collect over 3k even though I haven’t worked in the …
What is wrong with these people? I’ve been on hold now for 43 minutes. I’m trying to get some info so I can pay my employer taxes. I talked for 2 minutes with some guy in the wrong department and he could not possibly have talked …
Terrible customer services. Have tried over 2 days to speak to someone. Finally got through. Same excuse we are busy. Then hire more people.
A couple of years ago they abolished walk-ins. It does not matter if you keep dialing their phone numbers way before they open in any attempt to be first caller, the second they are open all lines remain busy and it goes on busy, (I’ve …
Like the previous review from one month ago, I also got a letter in the mail saying I owe almost $2000 for the year 2012. NOT possible since I have not lived or worked in the state of Rhode Island since 2010. They wanted to garnish my …
I have to agree with the majority here. I filed my return in January 2016. It was accepted via turbo tax by the end of January. It is now August 19th. SEVEN months later, no refund. Phone system fails you every time you call. And yes, they …
Last night couldn’t leave a message. Today I get a busy tone before being disconnected. I’ve been waiting on paperwork for over 3 months.
I just don’t understand. I sent my return in about 7 weeks ago and the system still indicates “record not found.” Its bad enough that there is no refund being processed yet; but what’s up with the tax return not even being entered as …
Absolutely awful. Sent a letter about not getting our tax return even though we filed correctly. We faxed over and emailed the w2 multiple times as the latter instructed. Each time they “lost it” a month later they finally see it and say we …
Taxation is Theft, these guys steal from the hardworking people in Rhode Island – fueling the state to waste all that money. Take one look at the roads… …
I just spent 53:07 minutes on the phone. My call was answered after 48 minutes on hold. The associate put me on hold again to “review my return.” She came back to tell me that my refund was all set and I should receive it within the next …
Absolutely disgusting. Our family has been calling them since MARCH. Phone lines are always, always busy. If you get through you have to hear this ridiculously long message, which gives you hope someone will answer, then BAM! You literally …
Wasn’t on hold for very long at all the rep I spoke to was very helpful resolved my issue fast and even informed me of stuff I didn’t know on my tax return that helped me a great deal so very nice experience
The level of incompetence to do your job is unbelievable !!! That every time I deal with someone it’s always a different answer ! And because they are incapable of competently doing their job I’m constantly getting fees that they will not …
They are doing to me what I see they’ve done to other people. They sent me a notice… Well, they sent it to an address that I haven’t lived out since 2012 but by sheer luck somebody let me know that it was sent there. Anyway, they are …
I’m not the type to complain but this office needs organization. I called TWICE, in two different occasions to make sure I could pay my taxes in person and I was assured that I could with card or cash. I arrive and I’m rudely told that I …
Came in not expecting much help, but left satisfied with all my questions answered. The young guy who helped me was very professional and informative.
awful efficiency, and rude when you finally get in touch with someone. If you are going to force me to pay these insane taxes than at the very least make the process easy and efficient. This state is run horrible on so many levels
Just wondering if the state of Rhode Island is gonna be giving its residents any other stimulus checks. It would be very helpful
As a CPA I can tell you I really have no idea what’s going on there. They lose tax returns that you physically hand them and they stamp as being collected. They lose almost everything you mail them. You follow up with an email as told to …
Absolutely awful experience trying to set-up the Taxpayer Portal.
I’ve been working on it almost a week now, just to pay my state taxes! First I set it up, and then they had to send me a password (you have to wait awhile for …
I have been trying to call this office for a week. They did not notify us of an issue with our state income tax. They said I can email the forms to them. I have been sending it to them but it keeps getting kicked back saying the email does not work. Been trying to call for 5 days now, on hold for over an hour each time.
Fast efficient and totally easy… stress free I waited like 15 minutes total. The teller was professional and realistic and really cool. It was a total cakewalk!