Mutual 1st Federal takes great pride in helping make banking easier with personal, business, and commercial banking solutions at our F Street location in Omaha, NE.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday 9AM–12PM |
14510 F St Ste 101, Omaha, NE 68137
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Great experience working with Krysta at the F street branch. I also love the new branch off Maple in Elkhorn.
Excellent service
THE CUSTOMER SERVICE IS HORRIBLE YOU HAVE TO WAIT FOREVER
Friendly staff and very helpful with any questions or issues I have had.
Horribly slow service and no one seems to know what’s going on. Their hours are also horrible.
At least its not Wells Fargo. Friendly staff, quick service.
Very helpful. Was willing to meet at my office over the noon hour to sign paperwork. Thanks!
The employees in the CU aren’t bad but the third party customer support center they use is terrible.
Debit card no longer worked, wasnt lost, just didnt scan. Got charged to order a new one
I was told by multiple tellers and managers different information . The customer service number would drop. No centralized locations.
Bad service all around .
They tell you one thing and do another. Answer the phone based off of your phone #. It’s a credit union, I chose them expecting different treatment than a bank.
Thank you Joseph R. For your assistance in the purchase of my new vehicle you were very kind and helpful through the entire process
Try to open an bank account for my 2 year old daughter. Bank officer was not very knokwledgeable and have to inquire with the branch manager twice before proceeding. The info provided by the Bank officer is different compared to info provided over the phone.
Holy cow if it is not one thing it is another. We have a camper loan through them and every time I have to call them I have to plan on at least 2 hours on HOLD! They NEVER return calls and you have to call them back! I CANNOT wait to refinance our loan to someone else!! DONT GO WITH THIS COMPANY. Horrible customer service!
When I call a credit union I expect to talk to someone at the union not hear on every call that they have a high call volume and get put on hold to then be switched to a call center. The credit union takes forever to answer your questions on loans and you get the run around.
Website needs alot of work. I have never had so much trouble with an account being locked up when I provided the correct informtion. Need to get with the program and do a code verification via phone. We would like to pay our bills instead of having to call! Drive through service is Fast and Friendly, no issues there.
The WORST service I’ve received in my life!!!! I am not from the area and seen on the website they were open until 1 and called and verified over the phone because I was driving from a city over 30 minutes out. I get here and a …
Mutual 1st is the best financial institution in the Omaha area. Anthony is wonderful to work with and through his financial guidance and lending and debt consolidation options we have greatly improved our credit and long-term financial …
DO NOT USE THIS CREDIT UNION!!! I purchased a 2001 car, with less than 30K miles, from a local dealer and was able to secure financing through Mutual 1st. I had to get approval fast as to not let the vehicle slip through my fingers. The …
I was in the process of getting a new car and was referred to Anthony. He was very professional, easy to talk to, and skilled. Anthony went above and beyond with providing excellent customer service. I do not know much about car loans, but …