Matt Cook at Pinnacle Credit Union was absolutely amazing. He would continuously contact me during the loan process, and he was able to get me … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 10AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
536 North Ave NE, Atlanta, GA 30308
Ms Pam T was awesome and very friendly and helpful with get pre approved for my loan and I had an awesome experience with her.
Today I went into Pinnacle and Jerikah Felder was so nice to me. She was extremely knowledgeable about my needs. She remembered me as a customer and told me that she enjoyed working with me as a customer of PCU. She also asked clarify questions and made sure all my needs were met. Kudos to Jerikah
Jerikah Felder – Great customer service helped with many of the things I needed done today with a smile 😊 …
The cashier was very pleasant. I had excellent service.
New associate is very accurate
Anamika did an amazing job! She made my experience easy and painless.
Thanks to Devita J, Pamela T, and Jerikah F for their team work with helping assist with Mobile banking, loan coupons, and assisting with linking my accounts for easier convenience. Can’t stress enough how EXTREMELY HELPFUL these ladies were to me. Thank you! 😊 …
Anamika Kamal gave awesome customer service! Very friendly attitude.
Very good service and experience 👍 …
Jerikah has awesome customer service and definitely makes you feel welcomed and tries to do all she can for you !
Jerikah patiently helped me through my issue with a shared branch account for over an hour. She went above and beyond to get me taken care of!
Jerikah was very helpful and professional!
Best service
Pam T greeted me with a smile & was so pleasant!
Thanks to Jerikah Felder for helping me on my visit today.
Ms harriett
Love this bank
😞😞😞 …
Excellent customer service
Harriet was amazing
The customer service was ecellent.
Great customer service. Great staff.
Quick and efficient. Drive through
Harriett was really friendly!!!
Great service from Mrs Harriett
Excellent customer service from Harriett
Great customer service from Harriett
Harriett was an awesome help! Thank you!!
Harriett was wonderful and an expert!
Thank you Harriett and Melissa for going above and beyond for my family.
Harriett is always pleasant.
Harriett
Very professional and kind and helpful
Ms harriet is the best love coming here
A friendly credit union with first class service!
Excellent service and help.. very personable and customer service oriented..👍⭐⭐⭐⭐⭐ …
Harriett was absolutely fantastic and knowledgeable!! Thank you!
Always a pleasure at PCU!
Harriett was more than helpful on this and every transaction
Excellent customer service from Harriet at shared branch!!!
Tamara exhibited professional and noteworthy customer service.
Jeannie is awesome!
Harriett is one the best service peole in the world
Harriet is a great member service teller.
Just got a cashier’s check from Harriet and it was fast and easy
My service with Ms Harriett was pleasant and of great service
Very nice people. Hariett is always there and smiling! 😁 …
Customer Service was excellent as usual with Mrs. Harriett !!!
Harriett excellent customer service
Great job knowledge.
Its always wonderful with Ms Harriett thanks for being so nice
Nice and friendly service. If you looking for great service for Tamara she is great
Harriett is Very personable & has Excellent customer service!!!
M Harriett gives Very good service, and always extremely professional
Harriett was awesome. Best customer service ever!
Ms Harriett was very patience while working with my issues i had
Harriett was very courteous, professional, & kind. Thanks again!
I’ve been with pinnacle for a long, I love there customer service. I have never had a unmet need.
Harriette is awesome!
Always so helpful and nice.
I had an awesome experience with terrific customer service from Tamara at the Atlanta branch .
Harriet is very professional and kind i love her service.
Ms. Harriatta is an excellent representative of the bank’s values of trust and virtue!
Personally thanking Genesis for her prompt and thorough attention to my account concerns.
Harriet has great customer service and she was very pleasant
Excellent service from Harriet! She is always knowledgeable and courteous!
Harriette is extremely talented in helping us customer.
I enjoy using this bank. Tamara is extremely nice and helpful with answering any questions I may need.
The most calming place I have been to do anything like pay bills, cash check, transfer money. Awesome service respect and help. Number one!
Harriett was excellent as always with helping with my banking needs.
Harriett is amazing! So kind and always welcoming to me!!
Tamara was awesome. She was very helpful and patient I appreciate the time she took to help me
Harriett was extremely helpful in helping me work with a shared credit union transfer!
I visited pinnacle credit union today and Tamara provide me with great services that I was very pleased with.
Harriette was awesome and very easy to work with! And was a jokester always!
It was a wonderful service ! Miss harriet is a awesome sweet lady.. I’m from Ohio haven’t seen service like this in awhile
Mrs.Harriett service is excellent !! I’m from another Credit union branch
Thanks
I always have good customer service ever time I go down there Mrs Harriett is very nice lady
Been in the drive thru over 11 minutes and counting only for a deposit.. not sure when the best time to come but Definitely not during your lunch break
Harriet- I came Today 3-1-19 to Pinnacle Credit Union and I Received Awesome Service Thanks for Harriet as Always.
L
Tamara was very nice, polite and helpful! She was able to address all of my concerns. Thank you!
Ms. Harriett was excellent in her service. I went to the shared branch and I would totally do it again!
Harriet was very kind and accommodating, and banking is very easy there as a share branch member.
Harriet demonstrates exceedingly abundantly customer service skills
She is extremely patient and kind
Harriet was very nice excellent job. She was a Blessed day.
I applied online they were almost done with my application and as soon as they asked for my license with my picture I was denied
I’ve been with them since I was 18 now I’m 45,self explanatory.great great great service. 👍 …
I love harriet been doing great customer service I been knowing her since age 14 she is a great addition to pinnacle wonderful person
I received friendly and courteous customer service within a timely manner.
Great experience! Thank you Adrian Elliot
Harriet was awesome every time I come in to do my transactions my difficult and none difficult ones is always willing to assist me 👍🏼🤗 …
Harriet always provides service with a Smile. I so appreciate her personable attitude.
Harriet has always been great with customer service ! Making my banking experiences awesome !
Ms. Pam Jones and Ms. Harriot demonstrated exceptional customer service. They are invaluable assets to Pinnacle Credit Union! …
Teller Harriett was great. She has worked here for years. Great credit union..
Ms Harriet is an awesome rep for your business as a shared member I get the best of both worlds living now in Ga I can still receive quality thank you Ms Harriet
Harriett has been such a wonderful person she have help me in so many ways with my banking I really appreciate her
Harriet has excellent customer service ..she is informative…patient…helpful..and goes above and beyond to make your visit of importance importance…and her smile
Ms. Harriett was an excellent customer service representative. He helped me reset my new pin.
Harriet has been assisting me for years !!! It’s so comforting to walk in a bank and get called by your first name as you enter the door.
Harriett always greets me a smile very helpful I love come to her for help thanks for job well done need more people like her.
Harriett offers great customer service and its never a long wait time. It’s always an respectful and helpful environment!
Pinnacle is truely the best. Tamara knows here products. Thanks Tamara for introducing me to share branching/co-op. Best customer service ever. Susie.
Thank you to Ms. Harriet who is a God sent angel. Her conversation was pleasant and her smile is contagious. …
Always exactly customer service. Mrs. Harriett is always nice and friendly. One of the best credit unions around
I visit a couple of times a month, but this time was awesome, because Harriett made me feel comfortable and she was accommodating. I’ll look for you next time Harriett.
Miss Harriett is my banker for years now she’s very friendly. And always take careof my transactions very good n professional she’s been a good friend too❤
Ms. Harriett is always happy, smiling and willing to assist even when she is the only teller working. Always has a kind word for everyone.
Thank you Harriette — always — for your attentive and patient service, even when I show up with no idea how to proceed! I’m with a credit union in NY and I use Pinnacle all the time down here.
Harriet is just one of the fantastic folks at Pinnacle. They are always friendly to me and understanding when I have difficult situations.
Great Customer Service. I have been a member since 1987. Love it. Love Mrs. Myers, she is so patient and professional.
Excellent service. Harriett was extremely helpful, professional and kind. ❤️ the personalized service at my credit union.
This credit union is the best!! Very friendly staff and very family like!! Ms. Harriett is my girl!!! Always handle me right with that smile!!
Mrs. Harriett is an awesome teller and she is very pleasant everytime I come in. I love pinnacle credit union i will always be a part of this family.
Harriett is very pleasant she has a nice personality and she is very warm and friend. Thanks for all your hard work and dedication
Harriet is the best professional banking representative that I have the pleasure of working with. Thank you for always assisting as needed. Dennette Battle
Harriett is always a pleasure to do business with. She has great customer service and satisfying skills.
Harriett has always provided excellent customer service. I truly appreciate her and all she does whenever I visit this branch. Awesome branch!!
Harriet was awesome. She was very helpful, knowledgeable, and kind. She made my banking experience great!
My experience isn’t very good. I had more than 9 unauthorized CashApp transactions on my account. I was told to contact Fraud Prevention. I contacted them on November 7,2020. They refunded monies for 4 transactions. It is November 30th …
I was greeted by Harriet at the Pinnacle CU on North Ave on 10/16 when I was making a deposit to my BayPort CU account in Virginia. Having a rough day, I was rushing around to meet all of the day’s goals. She noticed my behavior as I …
Harriett is always so pleasant and helpful. She is very knowledgeable, and always greets me with a smile!! Great job!!
My family and I have banked with PinnacleCU for over 30 years. I always get great service but today Harriett went above and beyond with her customer service. I’m glad I’m a member and I will continue to bank with PinnacleCU.
Harriet was amazing. I’ve had problems with my account for a while and she solved all of them. I’m finally able to use all of the benefits that pinnacle has to offer.
I had a great experience with Tarsha Champion at Pinnacle Credit Union, she was always in contact with me throughout my Loan process till the end. she’s comes highly recommened and treat you as family with the help she gives at Pinnacle credit Union. Thanks ms. Tarsha
Thank you for outrageous service! Tamara, I appreciate you for suggesting additional Pinnacle services! I have the upmost satisfaction in Pinnacle Credit Union. Thank you for continuing the professional service I have grown to know! I …
Very nice clean location . Tamara was my guest agent at this location she was extremely pleasant. Although everyone was pleasant my agent (Tamara) went above and beyond to ensure I was take.n care of . if you want stress-free no hassle …
I saw Katrina. She was nice and professional.
Harriett was a tremendous help to me. I have been locked out of my online account for a week. So, I went to the main ATL Branch and she worked a miracle and showed me how to change my password and got be back online. 😊😊 …
Mrs. Harriet has been very helpful throughout my tenure with Pinnacle Credit Union. She has been a very supportive, caring and professional person.
Matt Cook at Pinnacle is the best by far. He made the loan process efficient and simple. He was very encouraging, constantly checking on me and where I was at in getting my information in, and after my purchase, he was very positive about …
This bank pulled my credit, had me search and submit several documents. Called my phone for twos day to get me to continue my application, just to tell me I can’t open a business account with them because I don’t have the OFFICIAL LETTER …
Harriett helped me out here she was very sweet! and the every time I go in they always greet me with a smile, love this credit union!
I’ve been with Pinnacle Credit Union for years now. I haven’t had any problems with Customer Services at all. Always have Access to Whatever I Need. Very Calm & Quiet each time I visit the Branch that’s closest to me. Keep up the Great Work.
I’ve been a member of Pinnacle Credit Union since I was 16years old and one thing that’s been consistent is the quality service and products I receive. And special thanks to Harriett for always giving superior service!
I come frequently because it’s near my job and this is a sister branch to my Credit Union which is in Washington DC. Service is always fast, the tellers are always friendly. Especially Mrs. Harriett. Thx for all you do.
Harriett was wonderful to work with! We had an enjoyable interaction, and she made accessing my shared credit union accounts easy. Thank you!!
Harriet, Is always very professional, kind, and polite. I could not do what I needed to do without her assistance. It is a joy having her to assist me. I have been a member with Pinnacle for over 50 years.
Katrina was very helpful and so nice, very professional.
I had an excellent customer service experience today with Harriett. Good customer service is rare these days. She is an asset and should be recognized. …
The Pinnacle Credit Union has been a helping hand for many years since 1979 when I started a teaching career. In recent years, it has been a pleasure to be the recipient of “Harriet” who is an employee of the firm. She exhibits the …
Mrs Harriet has wonderful customer service, always attentive, always willing to give 100 percent to her customers. I absolutely love Pinnacle, especially when she’s assisting me.
Harriett was an excellent teller to work with. I had trouble activating my card and she stayed with me until it was done. Bravo Pinnacle on your employee choice!!
Mrs. Harriett gives out exceptional customer service. She is always helpful when I enter and leave this pinnacle branch. I recommend her to anyone who enters this branch.
Harriett was very knowledgeable and efficient. She is very pleasant. This experience was remarkable. Will always be a member because of her impeccable services.
Ms. Tamara takes great care of me along with Ms. Melissa. Both ladies give exemplary customer service and make sure that I leave feeling good about my experience. Shout out to Ms. Harriet as well.
Harriet always greets me with a smile and works with me to resolve any issue I have. I like her and look forward to seeing her when I come. You have a valuable customer service resource in her.
I’ve used this location for years and my bank is a sister branch. All of the tellers are so nice and fast. It’s always been a pleasant experience. Thank you to Ms. Harriett for the years of help as well. She’s saved me a few times. ❤️
Harriet has been a blessing to me over the past 11years. It’s always a pleasure working with her. Excellent customer service!
Ms. Harriet!! What can I say?! For the 11/12 years I’ve utilized the service center, she’s been nothing less than amazing! I fee a motherly presence every time I come in. Not sure this place would ever be the same if she decided to retire!! 500 ⭐️ s for Ms. Harriet!!
Jerikah was so helpful, courteous and professional.
Upon entering Pinnacle CU, I was warmly greeted by Harriett who promptly assisted me with a smile and a friendly attitude of “How can I help?” …
Harriet is a total asset to Pinnacle
always professional and efficient with a personal help to me. Today Jessell was patient and caring with me because I had more than one transaction. Thanks ladies at Pinnacle for all your attentive services.
Harriett is always been a very personable and professional teller. My mom, sister, and I have had accounts at PinnacleCU for years. She is one of the reasons we’ve maintained accounts with a local credit union! Two thumbs up👍🏾👍🏾 …
I have had a very pleasant visit and service.
She was excellent n customer service
Harriett was a pleasure to work with! She made my visit enjoyable. I was greeted with a smile! Harriett was very professional and performed her duties efficiently and effectively. I came with a smile and leave with a bigger one! Kudos!!!!
My bank is out of town and I use pinnacle credit union as my service center. They treat me as if I’m a member and go above and beyond to service me within service center regulations. Melissa, My favorite representative, has been so helpful …
I had a great experience with this branch. I refinanced my car with them and they gave me and amazing rate. Matt Cook made this process extremely easy! Thank you guys!
Harriett was super in helping me with my “how to” questions about accessing my accounts using electronic devices. She was very patient and professional. She out me at ease with what I need to do and she equipped me with sheets of instructions to follow when I get home.
Ms.Harriet is the best teller that the Pinnacle has ever had. She was my mentor while I worked there I’m a student work program and has helped my banking career prosper. She has excellent costumer service all the member lover her.
I normally don’t right reviews, but today I just had to share my experience. I absolutely love Candace!! She has excellent customer service. She was very patient and so very helpful! I haven’t had this type of service in a long time. I came in with a smile and left with a bigger one. Great Job Candace!!!
Tamara was beyond helpful. I was having an “interesting” day and she was extremely helpful. I have been a customer for years and can honestly say, since the remodel- the North Avenue Branch has been great. Wait times are shorter and the entire staff is friendly and attentive. Thanks
My husband and I have been banking at this Credit Union for decades. I can’t begin to tell you how knowledgeable, thorough, and helpful Ms Harriet has been over the years! No matter what crazy transaction I’m trying to complete, personally, …
Harriet was a pleasure to work with. I came to Pinnacle because I am a member of Associated Credit Union and this is one of the Share Branches. It was completely hassle free and convenient and I’d recommend that anyone come here if they are in need of Share Branch services. Great Customer service and convenient hours on Fridays.
Harriet is always kind and diligent! I also had a great and quick experience with the loan department and it was quick. There was also another teller who helped me download the app and connect my other bank info to look at them at the same …
I have been a member of Pinnacle for many years. I have known Ms. Harriett since she start working here. She is truly an asset to Pinnacle Credit Union. I love everything thing about this wonderful lady! Thank you Harriett for going beyond and providing EXCELLENT CUSTOMER SERVICE!
Harriett provides exceptional service. She is prompt, knowledgeable and professional. Not only does she go above and beyond to meet my financial needs, she cares about my mental wellbeing! I appreciate the great service at Pinnacle!
Katrina was really good about handling my transactions with a smile 😃 …
I was assisted by Harriett this morning. She was delightful, personable, and she smiled often. She said I was a part of her team and I said, “yes,” as soon as I walked in the door, I was a part of your team. Her customer service was a …
I can sum up the excellence of Pinnacle Credit Union in two words: MATT COOK. I’ve had the pleasure of working with Matt over the years and he is always a wealth of knowledge and extreme professional. Even with setting the bar that high …
I had a wonderful experience today with Tamara. She initially helped me at the drive thru and answered all of my questions concerning my deposit. She encouraged me to come inside and update my paperwork. I’m glad I did because she was able …
I’ve been banking here since 2011 and they have never let me down! I’ve gotten several services from them from quick loans, opening my sons first savings account to even refinancing my auto loan. The tellers are so caring and are very …
I’m a member with another credit union in a different state and went in today to arrange a balance transfer and withdrawal. My transaction wasn’t especially difficult but Harriett took care of everything quickly, smoothly, and with a very warm and friendly touch. Appreciated the solid customer service…thank you, Harriett
Harriett is an exceptional worker. She is detail oriented and friendly. I always do my transactions with her. I love this credit union. I’ve been coming her since I was a child with my mother. My niece and nephews are members and the babies have accounts also.
I always receive EXCELLENT customer service from Taharra !!!! She’s friendly and nice!!!!
Adrian Elliott is truly a remarkable person. Her service is truly one of a kind. I’m a shared branch member from Associated Credit Union and she gave the best directions to get to the branch. Hate that she’s leaving. Sure need more people like her. Thank you Adrian and thank you Pinnacle!!
Harriett has excellent customer service. She is always smiling and excited to see her customers. My family has known her for 11 years and she has been so consist. She makes my experience each time so simple and fast. Thank you harriett for 11 wonderful years.
Adrian Elliot is amazing. She pays attention, very friendly and has an amazing smile. She answered my questions and was very knowledgeable about the products and services offered. She’s an excellent asset to the company. Brings a great energy and is all about the customers.
I was looking to refinance my auto loan and was helped within the hour by Matt! The process was quick and painless and all done without me having to drive to their offices. Amazing service.
At the Glenwood location ask for Jerikah! Very nice and professional.
I’ve been a member of Pinnacle for a little over ten years and every time I go into the credit union I always have the most pleasant experience. I went in today and Harriett helped me and she was amazing and patient. She walked me through …
Sham!! Marketed as co-op with out of state credit unions but only offer member services to Pinnacle members.
Ms West made the process very smooth and she was very nice and understanding with us.
Many thanks to Jerikah Felder for her help with my questions about CDs and mobile banking.
Shoutout to Jerikah, she does an amazing job! ❤️
The worst experience I have ever had with a banking institution. They did not and do not car that I never received a title for my vehicle and now I am required to take off of work and go downtown and pay money to retrieve it.
First time working with a credit union, Taharra was very helpful with great customer service! Great experience!
Pinnacle credit Union is absolutely wonderful!!! However the address posted in this Google maps address text you to the North avenue address which is closed. There is a duplicate posting for Pinnacle credit Union use the one with the picture that says 1342 Glenwood avenue.
Exceptional customer service! Jeannie is ALWAYS patient, thorough and friendly. The team at this branch makes banking EFFORTLESS!! Keep being amazing!!
I’m not one to go out of my way to leave a review but, in this matter the customer service was beyond exceptional and I felt like pinnacle credit union should know . I called in distressed over my checking account and got to speak with Eric …
We’ve been with Pinnacle for a couple of years now and have never experienced a problem that couldn’t be fixed immediately. From fraud alerts to charge disputes, Pinnacle employees were efficient and friendly. When I needed notary services …
Phenomenal customer service from Jerikah and Taharra. They were very patient and personable and I had a fantastic experience with them!
Torwana lowe west have great service today. She answered my questions and gave me my transaction with a smile
Service was very good. I really appreciate the young ladies on the teller line for their patience. Wish I could give more stars!!
I opened a small business account several weeks ago and Pinnacle seemed really easy to work with at first, but I have been trying to schedule a simple phone call with their loan department for weeks now, and have been completely ignored. …
Shout out to Tarsha Champion and the exemplary customer service she provided. I went online and filled out my loan application for a car. I was called back within 24 hours and we were rocking and rolling. This process was so easy! Just …
I’ve been a member since 93 & this place is great. I had a pleasure of speaking with Matt (Loan Officer) on 10/3/22 & he assisted me with great importance & care due to some difficulties. He gets huge kudos and I really appreciate him
J. Felder was an EXTREMELY knowledgeable, patient and kind teller. 5 star service all the way! I appreciated her kind demeanor while staying after hours to help me complete a transaction.
I went by Pinnacle Credit Union at its Newest location, Eva the teller was the Best Teller ever she was so helpful and professional in assisting me on several Transactions. Excellent Customer Service with a Beautiful smile.
Had the pleasure of working with Eve during my initial visit to open a new business account and along that way was introduced to Ms.Linette who offered assistance with my business needs. The overall turn around was just a few days and I …
I had a wonderful experience working with Eve C. As new business customer, I wasn’t clear of the process process but Eve was able to put our minds at ease. From our first interaction to the last, she explained every detail, was informative, …