I got a collection letter for $1300 from Pech pass violation. I do have my card information on file to reload the money automatically. Never received a letter o notice before they send me to collections. After reading all the reviews I agree with the other people. This looks to be scams from peach pass.
If I could give them a negative star, I would. They are the most incompetent, unprofessional and unethical group of folks. I have a balance on my Peach Pass Starter Kit that I later learned was discontinued. In September 2022, they said a …
This is a scam service and everyone needs to report these scamsters to Federal trade commission.They send notice thru mail ;knowing the mail is not 100% dependable.they may not even mail notices just go straight to collections.dont pay this fraud take them to court.
What an absolute joke. $2 toll that you won’t let me pay for, then adding a $25 “administration” charge. Are you kidding me with this? GA is the worst.
I sent you a message twice (Dec 22, 2018 and Jan 7, 2019) using my MYPEACHPASS profile online and never received any response or action on my inquiry. If you’re not responding to messages, so why don’t you take out that feature?
I’ve ordered two peach passes now, both have taken over TWO MONTHS TO RECEIVE. It cannot be that difficult to send out a sticker…. they’re terrible inefficient and need to get it together….
Georgia should be ashamed of fleecing the citizenry like this. HOV lanes HOT lanes. If you are not familiar with the area then how do you even know its a toll road. I have never seen a toll road that did not have a toll booth. HOT lane???? …
This stupid agency sent me a citation because the person who read the license plate off the photo cannot read or write. I asked them to send me the photo of my license plate. Next thing I received was a letter from collection agency. They …
WARNING: KEEP TRACK OF EVERYTHING
If you plan to use their services. They WILL over charge you, and when you call there will always be 20 callers ahead of you. You will be on the phone for over …
On hold for one hour, with recording constantly repeating “call would be answered in 15 minutes.” Unacceptable customer service. No reason now for any “COVID” excuse. 6-21-2021 Gave up after one hour.
I just went in person to the 245 Peachtree Center location, set up a new account, got 3 peach passes, in and out in less than 15 minutes. Staff was courteous, knowledgeable and professional.
If you need a PeachPass go here.
Just got a fine from over 8 months ago for being in a “lane”. I’ve lived here all my life and pay taxes. Why do I need to pay more and then the state wait for over 8 months to send a fine in the mail. Good job Ga 🤦♂️👎🏼 …
THEY OBVIOUSLY PAY NO ATTENTION TO GOOGLE OR PERHAPS THEY’D ATTEMPT TO CHANGE THEIR RATING.
I need to correct the above statement and their rating. After several calls & …
Wow received first notice of a violation from 2013 in March 2016. It is from a collection agency for $ 27.05? Seems like they are 3 to 4 years behind. No wonder the government is bankrupt. Come soon LORD JESUS!!!!!! Revelation 22:12 …
On hold now for 30 minutes after being told constantly my call will be handled in 5 minutes. Tried emailing twice and got no reply. I just want to know when I’m getting a transponder!!!
I’ve received two violations in the past, which were due to issues with my credit card on file. Both times I was able to get the charges sorted out over the phone via customer service. They’ve been nothing but helpful and friendly each time!
The 1 star is the lowest score I can give. I wish I can give a negative score to SRTA. What a bad and stupid department it is. Here is what I got. I just got a toll violation notice from SRTA for the use of a toll road 7 months ago without …
Received toll notice yesterday for Peach Pass violation(?). Live in another state, called and was kept on hold attempting to seek understanding regarding the claim. Grew tired of long hold and hung up! It was to have occurred in 2013 over three years ago plus the license plate was changed in 2012.
Has to be 100% SCAM!!! Sent me a notice of fines and a pic of my supposed car ( Never owned a van :/ ) … I live in Michigan and have not driven through Georgia since 1991. Ummmmm. NOPE!!! Super Scam!!! Taking to my Sherrif’s Dept.
Zero star would be great….. They are scaming people…… You can get out of the fines as long as you realize they are scaming you. My plate number didnt even match the picture! I HAVE NEVER BEEN TO GEORGIA! Its all bs, the collection …
These guys are truly SHAM artists approved by the corrupt state officials who are currently being investigated and probably will end up in federal prison. I wrote to them twice on line about charges which were wrong not wanting to be kept …
I received a 2011 toll violation from SRTA just a few weeks ago. I have requested proof and they sent me a black page with just the license plate number on it. Here is the funny thing. I live 6 states away and my car has never been to …
Service lacks. Information is near impossible to be obtained from them when they decide you have made a violation. Received first notice of a violation from 2012 in Jan 2016. Accounts are referred to a service that is like collections, …
WHAT A SCAM! I am from out of state and not familiar with there tollways. I know I passed a toll road but there were no toll booths. I called there “peach pass” number and was told they would send a violation. I said I am calling to pay my …
Received toll notice three or four weeks ago for Peach Pass violation (who knew) that supposedly happened in 2014. I live in GA but my car was registered in another state, with a valid address attached to the registered car. It was a .95 …
Received a notice with a $25.50 fine for a toll violation on a road I was not on, on a date that I was at home with a license plate that we do not own. The only way out was for me to do the work to prove that it was not me which took a …
This is a scam. Sent a violation letter from six months ago. Saying they can wave the fee but have to pay an administration fee. Send several of them, and reason for the violation is change the toll mode. Which is not my fault, and I never …
The letter I received for my violation was 9 months old. The instructions to pay online had a non-working web address. The phone number listed did not work. …
Normally I would not leave a review for a toll customer service experience, but I was compelled to after my recent experience with Carlos. He explained a confusing charge on my account, handled a refund, and even gave recommendations on how …
Terrible customer service. Hold times are ridiculous, that’s if you can get ahold of someone. Website does not work. Charged $25 for 3 tolls when I have a Sunpass. Such a scam!! FL does not charge these outrageous fees. So glad I do not live in GA!!
I came from out of state and It was dark and I wanted to make a U turn or going to the side road to avoid going on the toll road because I do not have a toll tag. There is no option for me to choose more than 2 miles away before entering …
Is 0 stars possible? Georgia is Legally Scamming Americans – Can’t even deposit their checks – Got a fine $26.40 for apparently using a toll road with no toll booths. Paid toll with a bank check with confirmation number and the check was …
This is such a racket! I pass through Atlanta numerous times a year to see my family. I received a toll from the year prior in 2017 and chose to pay it because I was could not recollect where I may have been that particular date. I also …
I have experienced the issue of receiving an invalid bill from SRTA for toll violations that I didn’t commit. The toll violations were in 2017. The tag number that was on the bill was invalid after 12/2/2016 because I turned it into the SC …
I have not commuted into Atlanta for over 12 years. I also retired several years ago. I received a statement in May showing an account balance of $19.50. I have called numerous times to close it out and get a refund and always told it takes 6 to 8 weeks. It’s been over two months. Where’s MY money?!!! Inept!
I have called the phone number twice now, sat on hold for roughly 30 minutes each time before being hung up on. One of the times the automated operator came on and said there are 0 people waiting in front of you, then I sat for another 10 …
Recently drove north on I 75. Construction had all lanes closed except for one. Traffic was at a standstill 5 miles before the construction zone. I saw an exit to the toll road, got on it, got off of it, never saw a toll booth or saw any …
Registered my new car using the peach pass app and requested a transponder. Sometime later a transponder was added to my account, however I have yet to receive it. Tried calling customer service and the request a PIN, entered my PIN and …
The MyPeachPass 2.0 website has numerous design flaws. The opening page doesn’t have a place to even login. You have to search for it. It is extremely difficult to make any edits. Some edit options don’t even show until you luckily click …
If I could give no stars I would. I have been trying to get the balance left in my account for almost a year now. Every time I call I get the same snarky yet scripted reply…”I’ll ask a supervisor to close your account and issue a refund”. …
If I could give less than 1 star, I would! I have a Fl. Sunpass in good standing which has a reciprocal program with Georgia. Oct. 2018, I used my transponder twice in Georgia. 10 months later I received a viloation from Georgia stating …
They keep double charging me when it replenishes my peach pass account. It has happened twice and I open a case about it and they close the case with no resolution and no refund. They make mo effort to fix anything for me, They are crooks. I had to remove my card info from my account so they dont charge me again.
zero tolerance policy, does not provide any option to pay tolls even if you accidentally enter a toll lane. $28 fee per toll will be mailed to you months later. terrible website. impossible to reach anyone by phone. even states like FL & CA …
Received notice dated June 29, 2021 that I owed $6.10 on my PeachPass. However, I originally gave them my debit info and they were to automatically charge me $20 when it ran out. They did charge the debit $20 one time? …
Giving one star only because I can’t leave a zero. Website is useless, can’t pay because it needs a violation number, of which is not provided on the paper. The paper also says to go to the website for a list of places I can go to pay in person and the only address listed in the contacts tab is a PO box.
I got a peach pass two weeks ago. After I get my pass I had to update my credit card. I asked the lady at the kennesaw dmv if my card will be charged anything. She said no. After I leave she sets me up for auto replenish and every 5 mins I …
Found out I had a toll violation when I received a letter from a collection agency. I never received the first notice. Neither of them were able to provide proof of the supposed violation. They weren’t even able to provide details on where …
There should be a Statue of Limitations placed on these violations. A lot that can happen in 6 months. That being said, I couldn’t pay it online, or through phone automation. I figured out that you have to type the numbers in instead of …
We had recently sold our house on just days prior to my daughter receiving these fines. She was driving at night going by Siri directions and unknowingly drove on a Peach Pass expressway. Due to us recently selling & moving the initial …
I received a violation on a car that I sold 8 months ago. So if they took a picture of a car with new buyer tags…why do they think it’s ok to send the old owner a ticket for toll? That means, if that person commit a crime; they will come …
Received 3 statements in one week showing that I have a $15 credit on my account. The odd thing is that I haven’t used the prepaid toll service since the 90’s, when GA 400 was a toll road. Called to close the account & have the $15 …
They don’t care if you were driving it or not, they say “we saw you, you’re guilty”…so apparently they are exempt from America’s justice system, you are not innocent until proven guilty. I said to a SUPERVISOR, how could you possibly …
Like others I received a letter for second collection notice- I never received a first notice, 8 months after a trip thru Georgia for 27.85, it’s more of a fine rather than a toll. Actually the letter looks like a phishing scam rather than …
I totaled my car in April 2021 and had a credit balance on my account of $27.50. I called to close the account and request a refund. They said it could take 6-8 weeks. It has now been 5 months and no refund. I have called and emailed …
Absolute scam of an agency that avoids ownership of it’s incompetence by hiding behind automation. I haven’t found a single way to talk to a person. Received a fine for a vehicle I traded-in months prior to the violation date. I explained …
Went through here in August. We don’t live in Georgia and were there for a funeral. Chose 75 to get back home in Florida got stuck in the express lane because we couldn’t get over. I called and they said it’s not a problem that we would get …
My family passed through North GA on the way to Asheville in December. We just now received a letter (April) from a collection agency saying we owe $51.70 for unpaid toll violations. It states it’s a second notice and that we have an …
Accidentally went into an express lane on 75 south. I was not used to 75 and didn’t realize the lane basically turned into an express lane. Once I was in it I couldn’t get out due to the walls on both sides. Recieved my toll violation of …
All you out of state people who say you “accidentally” wound up in express lanes… Just take the L and pay the penalty. Express lane warnings are on signage in CLEAR English and it is HIGHLY VISIBLE. If you didn’t see it, then you weren’t …
I got a collection letter for $1300 from Pech pass violation. I do have my card information on file to reload the money automatically. Never received a letter o notice before they send me to collections. After reading all the reviews I agree with the other people. This looks to be scams from peach pass.
If I could give them a negative star, I would. They are the most incompetent, unprofessional and unethical group of folks. I have a balance on my Peach Pass Starter Kit that I later learned was discontinued. In September 2022, they said a …
I have a peach pass and a NC quick pass!!!!!
why are y’all trying to steal my money again?
Jeanie was very helpful
I never go to GA. This is from 2018
Peachie 🍑 …
VERY hard to get thru to speak to a human! WHY??????
Criminally incompetent. This is a shakedown operation run by the state..
Never get an answer so if your out of town good luck communicating with them … Highly unprofessional
Thank you Erica!
You made the entire process easy.
Impossible to reach. Draconian website doesn’t work. Can’t even send an email without the right numbers.
I started working in downtown Georgia and I can’t find any information on where the express begins down here
This is a scam service and everyone needs to report these scamsters to Federal trade commission.They send notice thru mail ;knowing the mail is not 100% dependable.they may not even mail notices just go straight to collections.dont pay this fraud take them to court.
What an absolute joke. $2 toll that you won’t let me pay for, then adding a $25 “administration” charge. Are you kidding me with this? GA is the worst.
What a joke. Passes don’t work. No one will answer the phone when you try to dispute the “toll violations”. Big government scam.
I sent you a message twice (Dec 22, 2018 and Jan 7, 2019) using my MYPEACHPASS profile online and never received any response or action on my inquiry. If you’re not responding to messages, so why don’t you take out that feature?
I’ve ordered two peach passes now, both have taken over TWO MONTHS TO RECEIVE. It cannot be that difficult to send out a sticker…. they’re terrible inefficient and need to get it together….
Website link doesn’t work and automated service cannot tell the difference between 8 and “A”
Georgia should be ashamed of fleecing the citizenry like this. HOV lanes HOT lanes. If you are not familiar with the area then how do you even know its a toll road. I have never seen a toll road that did not have a toll booth. HOT lane???? …
This stupid agency sent me a citation because the person who read the license plate off the photo cannot read or write. I asked them to send me the photo of my license plate. Next thing I received was a letter from collection agency. They …
WARNING: KEEP TRACK OF EVERYTHING
If you plan to use their services. They WILL over charge you, and when you call there will always be 20 callers ahead of you. You will be on the phone for over …
On hold for one hour, with recording constantly repeating “call would be answered in 15 minutes.” Unacceptable customer service. No reason now for any “COVID” excuse. 6-21-2021 Gave up after one hour.
I just went in person to the 245 Peachtree Center location, set up a new account, got 3 peach passes, in and out in less than 15 minutes. Staff was courteous, knowledgeable and professional.
If you need a PeachPass go here.
Just got a fine from over 8 months ago for being in a “lane”. I’ve lived here all my life and pay taxes. Why do I need to pay more and then the state wait for over 8 months to send a fine in the mail. Good job Ga 🤦♂️👎🏼 …
THEY OBVIOUSLY PAY NO ATTENTION TO GOOGLE OR PERHAPS THEY’D ATTEMPT TO CHANGE THEIR RATING.
I need to correct the above statement and their rating. After several calls & …
Literal highway robbery.
F%$K the state road and tollway authority …
Wow received first notice of a violation from 2013 in March 2016. It is from a collection agency for $ 27.05? Seems like they are 3 to 4 years behind. No wonder the government is bankrupt. Come soon LORD JESUS!!!!!! Revelation 22:12 …
On hold now for 30 minutes after being told constantly my call will be handled in 5 minutes. Tried emailing twice and got no reply. I just want to know when I’m getting a transponder!!!
I’ve received two violations in the past, which were due to issues with my credit card on file. Both times I was able to get the charges sorted out over the phone via customer service. They’ve been nothing but helpful and friendly each time!
Imagine being so twisted you create a private road on a public highway that is inaccessible to tax payers.
The 1 star is the lowest score I can give. I wish I can give a negative score to SRTA. What a bad and stupid department it is. Here is what I got. I just got a toll violation notice from SRTA for the use of a toll road 7 months ago without …
Received toll notice yesterday for Peach Pass violation(?). Live in another state, called and was kept on hold attempting to seek understanding regarding the claim. Grew tired of long hold and hung up! It was to have occurred in 2013 over three years ago plus the license plate was changed in 2012.
Has to be 100% SCAM!!! Sent me a notice of fines and a pic of my supposed car ( Never owned a van :/ ) … I live in Michigan and have not driven through Georgia since 1991. Ummmmm. NOPE!!! Super Scam!!! Taking to my Sherrif’s Dept.
Zero star would be great….. They are scaming people…… You can get out of the fines as long as you realize they are scaming you. My plate number didnt even match the picture! I HAVE NEVER BEEN TO GEORGIA! Its all bs, the collection …
APPARENTLY IM JUST BEING NOTIFIED FROM MY COLLECTIONS AGENCY ABOUT A TOLL FROM 2 YEARS AGO!! …
These guys are truly SHAM artists approved by the corrupt state officials who are currently being investigated and probably will end up in federal prison. I wrote to them twice on line about charges which were wrong not wanting to be kept …
I received a 2011 toll violation from SRTA just a few weeks ago. I have requested proof and they sent me a black page with just the license plate number on it. Here is the funny thing. I live 6 states away and my car has never been to …
Service lacks. Information is near impossible to be obtained from them when they decide you have made a violation. Received first notice of a violation from 2012 in Jan 2016. Accounts are referred to a service that is like collections, …
WHAT A SCAM! I am from out of state and not familiar with there tollways. I know I passed a toll road but there were no toll booths. I called there “peach pass” number and was told they would send a violation. I said I am calling to pay my …
Received toll notice three or four weeks ago for Peach Pass violation (who knew) that supposedly happened in 2014. I live in GA but my car was registered in another state, with a valid address attached to the registered car. It was a .95 …
Received a notice with a $25.50 fine for a toll violation on a road I was not on, on a date that I was at home with a license plate that we do not own. The only way out was for me to do the work to prove that it was not me which took a …
This is a scam. Sent a violation letter from six months ago. Saying they can wave the fee but have to pay an administration fee. Send several of them, and reason for the violation is change the toll mode. Which is not my fault, and I never …
The letter I received for my violation was 9 months old. The instructions to pay online had a non-working web address. The phone number listed did not work. …
Normally I would not leave a review for a toll customer service experience, but I was compelled to after my recent experience with Carlos. He explained a confusing charge on my account, handled a refund, and even gave recommendations on how …
Terrible customer service. Hold times are ridiculous, that’s if you can get ahold of someone. Website does not work. Charged $25 for 3 tolls when I have a Sunpass. Such a scam!! FL does not charge these outrageous fees. So glad I do not live in GA!!
I came from out of state and It was dark and I wanted to make a U turn or going to the side road to avoid going on the toll road because I do not have a toll tag. There is no option for me to choose more than 2 miles away before entering …
Is 0 stars possible? Georgia is Legally Scamming Americans – Can’t even deposit their checks – Got a fine $26.40 for apparently using a toll road with no toll booths. Paid toll with a bank check with confirmation number and the check was …
This is such a racket! I pass through Atlanta numerous times a year to see my family. I received a toll from the year prior in 2017 and chose to pay it because I was could not recollect where I may have been that particular date. I also …
I have experienced the issue of receiving an invalid bill from SRTA for toll violations that I didn’t commit. The toll violations were in 2017. The tag number that was on the bill was invalid after 12/2/2016 because I turned it into the SC …
I have not commuted into Atlanta for over 12 years. I also retired several years ago. I received a statement in May showing an account balance of $19.50. I have called numerous times to close it out and get a refund and always told it takes 6 to 8 weeks. It’s been over two months. Where’s MY money?!!! Inept!
I have called the phone number twice now, sat on hold for roughly 30 minutes each time before being hung up on. One of the times the automated operator came on and said there are 0 people waiting in front of you, then I sat for another 10 …
Recently drove north on I 75. Construction had all lanes closed except for one. Traffic was at a standstill 5 miles before the construction zone. I saw an exit to the toll road, got on it, got off of it, never saw a toll booth or saw any …
Registered my new car using the peach pass app and requested a transponder. Sometime later a transponder was added to my account, however I have yet to receive it. Tried calling customer service and the request a PIN, entered my PIN and …
The MyPeachPass 2.0 website has numerous design flaws. The opening page doesn’t have a place to even login. You have to search for it. It is extremely difficult to make any edits. Some edit options don’t even show until you luckily click …
If I could give no stars I would. I have been trying to get the balance left in my account for almost a year now. Every time I call I get the same snarky yet scripted reply…”I’ll ask a supervisor to close your account and issue a refund”. …
If I could give less than 1 star, I would! I have a Fl. Sunpass in good standing which has a reciprocal program with Georgia. Oct. 2018, I used my transponder twice in Georgia. 10 months later I received a viloation from Georgia stating …
They keep double charging me when it replenishes my peach pass account. It has happened twice and I open a case about it and they close the case with no resolution and no refund. They make mo effort to fix anything for me, They are crooks. I had to remove my card info from my account so they dont charge me again.
zero tolerance policy, does not provide any option to pay tolls even if you accidentally enter a toll lane. $28 fee per toll will be mailed to you months later. terrible website. impossible to reach anyone by phone. even states like FL & CA …
Received notice dated June 29, 2021 that I owed $6.10 on my PeachPass. However, I originally gave them my debit info and they were to automatically charge me $20 when it ran out. They did charge the debit $20 one time? …
Giving one star only because I can’t leave a zero. Website is useless, can’t pay because it needs a violation number, of which is not provided on the paper. The paper also says to go to the website for a list of places I can go to pay in person and the only address listed in the contacts tab is a PO box.
I got a peach pass two weeks ago. After I get my pass I had to update my credit card. I asked the lady at the kennesaw dmv if my card will be charged anything. She said no. After I leave she sets me up for auto replenish and every 5 mins I …
Found out I had a toll violation when I received a letter from a collection agency. I never received the first notice. Neither of them were able to provide proof of the supposed violation. They weren’t even able to provide details on where …
There should be a Statue of Limitations placed on these violations. A lot that can happen in 6 months. That being said, I couldn’t pay it online, or through phone automation. I figured out that you have to type the numbers in instead of …
We had recently sold our house on just days prior to my daughter receiving these fines. She was driving at night going by Siri directions and unknowingly drove on a Peach Pass expressway. Due to us recently selling & moving the initial …
I received a violation on a car that I sold 8 months ago. So if they took a picture of a car with new buyer tags…why do they think it’s ok to send the old owner a ticket for toll? That means, if that person commit a crime; they will come …
Received 3 statements in one week showing that I have a $15 credit on my account. The odd thing is that I haven’t used the prepaid toll service since the 90’s, when GA 400 was a toll road. Called to close the account & have the $15 …
They don’t care if you were driving it or not, they say “we saw you, you’re guilty”…so apparently they are exempt from America’s justice system, you are not innocent until proven guilty. I said to a SUPERVISOR, how could you possibly …
Like others I received a letter for second collection notice- I never received a first notice, 8 months after a trip thru Georgia for 27.85, it’s more of a fine rather than a toll. Actually the letter looks like a phishing scam rather than …
I totaled my car in April 2021 and had a credit balance on my account of $27.50. I called to close the account and request a refund. They said it could take 6-8 weeks. It has now been 5 months and no refund. I have called and emailed …
Absolute scam of an agency that avoids ownership of it’s incompetence by hiding behind automation. I haven’t found a single way to talk to a person. Received a fine for a vehicle I traded-in months prior to the violation date. I explained …
Interesting scam. Have Never been to Georgia. Haven’t been out if Colorado since the ’80s.
Went through here in August. We don’t live in Georgia and were there for a funeral. Chose 75 to get back home in Florida got stuck in the express lane because we couldn’t get over. I called and they said it’s not a problem that we would get …
My family passed through North GA on the way to Asheville in December. We just now received a letter (April) from a collection agency saying we owe $51.70 for unpaid toll violations. It states it’s a second notice and that we have an …
Accidentally went into an express lane on 75 south. I was not used to 75 and didn’t realize the lane basically turned into an express lane. Once I was in it I couldn’t get out due to the walls on both sides. Recieved my toll violation of …
All you out of state people who say you “accidentally” wound up in express lanes… Just take the L and pay the penalty. Express lane warnings are on signage in CLEAR English and it is HIGHLY VISIBLE. If you didn’t see it, then you weren’t …