The Orlando Utilities Commission is a city-owned public utility that provides water and electric services to the city of Orlando and adjoining portions of Orange County in Florida.
| Friday | 7AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 6PM |
| Tuesday | 7AM to 6PM |
| Wednesday | 7AM to 6PM |
| Thursday | 7AM to 6PM |
100 W Anderson St, Orlando, FL 32801
Zack Giamatt came to help shut off our water after we accidentally had a small pipe break. It was late on a Saturday afternoon. We called (the CSR was great too!) and Zack got there within an hour and the problem was fixed within 20 minutes or so. Zack was super friendly and helpful!
Over the past 9 months I can not get a refund, employees of the company with a negligent attitude to work. Employees are deliberately cheating customers to cover up their lack of organization, do not correspond to their position …
I spent 1.4 hours on hold trying to get power turned on at one of our rental properties. The recording said I could do this online, but that was absolutely not true, because I tried.
I wanted tto get my utilities services installed and as a new customer i had to go to deposit money in my bank account in order to pay online and get it started. I then realize that the ouc website is not even working. so i call wait to …
OUC perfectly demonstrates why we shouldn’t have monopolies. If there was any competition whatsoever they would be out of business immediately. And yet, because we are forced to get our utilities from them, because they are guaranteed our …
We can’t rely on them to pick up the phone I’ve been on hold for 3 hours. Plus even people that have perfect credit still have to pay a deposit??? This company is horrible.
I just received a notice from OUC threatening to cut off my service because I have not called their office about changing my parents name on an account. I have been paying this bill under my own name on checks and e checks since 1976. …
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Waited an hour to try and set up services, only to be transferred to a number with no answer and a mailbox that’s not set up. You gotta be kidding me, really? Not a good start. I can see why it’s rated so low.
I just waisted 45 minutes on the line for nothing ms PATRICIA decides to act like she couldn’t hear me! when I have all my service and I reply to her right away Hellow hellow I can hear you hellow! So this is the welcoming I received well …
Reliable one in St Cloud. Power went out on my house on Thanksgiving at around 1:15 p.m. Called OUC and due to the holiday was sent to an automated voice system which is understandable (who wants to work on Thanksgiving). Within 8 minutes I …
Every time you move you have to make a new username and password but can’t use the same email. Nor is there an app. I want to pay my bill but can’t get into the website and the offices have been closed for days do I can’t get in touch with them
Terrible service, horrible customer service. They will cut off your power as soon as you miss a payment just to charge a reconnect fee. If I had a choice, I would never use their services. Unfortunately, they have a monopoly in the area
If I can give a zero star review I would…this is ridiculous I am supposed to be moved in tommorow and can’t get my electricity turned on.. they do not know how to deal with customers very poor services have tried emailing and everything
This is the second time I’ve been on hold for over an hour. When you finally speak with someone they say they can’t handle the situation and they put you back on hold. I don’t know what has happened to their customer service department but a complaint to the public service commission is in order. Hire some real people!!
This is ridiculous,they said 24 minutes in the phone to wait and I stay a hole hour and nothing happens.This service is horrible.
When Central Florida needs OUC the most, they fail to deliver. Humans respond with more understanding and patience when they’re given a reason and a timeframe when things can be restored. We’ve had warnings about Irma for more than a week. …
Many times I attempted to register on OUC website,to check my balance , and receive information on energy that was used, etc . I get 2/3s through and instructions read to review my email to complete the registration, after I completed …
And it’s one star because Im unable to put ANY stars. “One bad seed can ruin the whole garden.” Aniesha, Aleisha, Aneisa, Anita, Aniha, Anija, Anisja, Anisha, whatever her name was. Gave horrible customer service, if she picked up the phone …
As a satisfied customer of over 2 years, I’d like to clear up some of these past reviews:
Many of these reviews don’t understand territories that each utility company …
There is absolutely nothing reliable about them. Honestly I would almost rather live outside Orlando, just so I would not have the displeasure of communicating with the inept customer service representatives. Duke Energy is by far no saint, …
1:32:30 on hold?
What is wrong with you people?
Why did I get an “estimated time to answer” of 41 minutes? …
I have had my electric bill astronomical in months I have barely been home, and low in months I am. I believe they throw darts at a board to determine your bill, the lowest bill is the bullseye. They have a monopoly so they charge all sorts …
I want to give no stars but it does not allow for that option. There is currently an electric outrage in my area. Waiting on the line to speak to someone for over an hour, when I was informed I would be waiting 15mins. I have small children …
14 hours our main has been gushing water under the foundation and washing away. No one will come out and shut the meter off. Customer service Reese tells me at some point today someone will come out and locate and then another person will …
Loyal customer for years first time I was not able to pay they disconnected my service on the same day I paid . I was just asking for them to waived the fee they refused.
horrible company to deal with have disconnect notice 3 days before my pay day and will not allow an extension .. it is pretty sad since we have 2 disabled people in the house and one who is a senior..They seem more happy if you go thru a …
I’ve called three times ro get off the power pass program and just receiving monthly bill. So I don’t pay like the power past needed to pay and then I get my power shut off because here I am thinking that I’m only going to get my bill at …
I have had OUC for about a year now. My electric bill is through the roof they are very very expensive a lot more then when I had Duke Energy. When I was with Duke my bills would no more than $65 OUC bills is close to $190. It’s ridiculous …
This is a greedy and filthy company. They know we dont have a choice which power company we use, so they take full advantage of us. I’ve been ripped off, lied to, ignored, and ripped off again. One star is too much. ouc execs- dont let me catch you outside.
WORST customer experience of my life, waited 2 hours on hold just to be hung up on by the representative immediately. They’re employees are rude and they are extremely over priced it is the same thing every time I call . IF I COULD GIVE 0 STARS I WOULD.
This company is a joke. “The Reliable One”…. really.? Even simple tasks are extremely over complicated to complete. The website is only useful for making payments and trying to get someone on the phone is an all day project. The real company motto should be ” High prices, Low service”
I have contacted OUC 3 times to report street light issue. No response. I then called the contact number. My wait time was 2:45 mins. Here it is 5:30 later and still no call back. Customer service is pathetic. Serious problems inside and a rating of 1.9 and nobody cares? Really?
Giving one star to this company is too much. They have the worst customer service in the world. I had to spend over 1 hour and ;5 minutes for some to answer and then it took me over 2 hours just to creat the account and pay. This is really …
Too expensive and the worse is they shut down the service before the due date and make you pay 65$ to reconnect it. I live in 2 bedroom house… I m not home most of the month which means Ac is off. My bill is always 350$ …
An entire neighborhood TEKA Village in the city of St. Cloud, Fl. As well as a vast area of St. Cloud has not received a bill from OUC in 3 months ! The residents are all seniors and fear OUC will cut off their power and then charge them to …
Its Friday and I’m trying to get the power turned on at my new rental place. After 3 hours on the phone without talking to anyone the office closed and I was told to leave a message. I guess I just won’t be having power this weekend.
Currently on hold for over 2 hours with ouc for the third time in two weeks. THIS COMPANY IS HORRIBLE. Horrible horrible horrible! Closed my account when I moved, they sent me my deposit back but on a badly printed check that my bank …
That 1 star is really 0 stars. It’s outrageous that I’m being charged almost $200 a month for electric in a ONE BEDROOM APARTMENT!!!! That’s the price someone should pay in a house with 4 people living in it not a one freaking bed room …
They contract out to Davey Tree Experts who are far from Experts! They ruined my mothers plants and left the gate opened for her elderly dogs to get out! They were very rude to her when she asked to speak to a supervisor and was treated …
This place is HORRIBLE! Customer service clearly does not exist here!!!! I’ve been on hold for almost 2 hours! 1 hour and 48 minutes to be exact!! I wish I could give them a lower rating…. It took me half a day to speak to a live rep one time smh they really need help
If I could rate lower I would. What company gives a 12 hr notice on replacing a power pole that will knock out power the whole next day? Where do you expect me to go and make sure I attend my remote job on such short notice. Insanely …
What utility company refuses to provide good credit history? I moved away from Orlando and am forced to pay a $200 deposit because OUC refuses to provide good history letters like every other utility company does. They’ll only email you your payment history which isn’t enough information to avoid deposits in other cities.
I hate to stay long time on the phone almost 1hr until the lady answer!!! Also when use online it is so bad also you can’t continue online the service you have to call to process payment it is so crazy and I wonder how is that happen and …
They don’t have 24 hour customer service or at least extended hours for the weekends is absolutely ridiculous. If something goes wrong with your payment Friday evening, you have to wait to be able to talk to a person until Monday? Open some extra jobs for people and have a weekend contact number!!!
After 5 weeks of waiting for permission to turn on my new solar panels, I call and I’m told I have to unenroll in prepay. Why didn’t someone tell me that 5 weeks ago when my application and paperwork were reviewed?
If I could give zero stars to match my patience with them I would. This company is FILLED with individuals that 1) Do not know their own policies/rules 2) Can not back up their statements and 3) are willing to put the blame on you in a …
Just moved into a new place and there is no water into our house. I called Thursday to try to figure out a solution and the rep acted like I was an idiot because I didn’t see the gauge to increase the water pressure. …
So I’ve been with OUC for about 3 years and today I called because $ fell short. I asked for an extra few days and was told they couldn’t.
So my power will be scheduled to get cut off.
OUC must have trained professionals with some knowledge working for OUC they have ZERO customer service skills its Embarrassing.We told them the meter is broken the water is gushing out from the water meter they said we will send someone …
Are all energy companies this terrible??? I have been on hold for hours and then finally got someone, they transferred me to payment and then was told my account number was invalid so now I’m back on hold. I can’t even register online …
This company is a joke. They work with who they wanna work with. I have tried several times to get a payment arrangement or extension on several different occasions and EVERYTIME its I’m sorry we can’t do that not even hold a check for the …
By far is the worse electric company call center. I have been trying to start my service since friday and it is impossible, I activated my FPL service in 10 minutes, but OUC seens to be a nightmare. I hope the power service is good!!
Shame on you OUC, threatening to turn off a senior citizens power due to needing more information to change an account name due to a death, then not returning calls for 10 days when trying to resolve via phone. Now I have to take an 80 year …
This company thinks customers are clowns. They are not a serious company. It is the worst energy company in Florida. They never answer the phone and they answer after 20 days of calling, they hang up and if you leave the message so that …
Giving 1 star is giving them more credit than deserved. Absolutely horrible customer service. I waited on hold for an hour before my phone call was disconnected. I called a second time and waited another hour before I hung up and gave up on calling out of frustration.
Dreadfully awful company. They can rot. Give me DUKE ENERGY
OUC, can you please explain why I cannot pay by credit card!? I moved to FL from NC recently, and when I first set up the auto pay on your website, I used my new FL zip code instead of the old NC zip code. I checked with Bank of America, …
Very poor customer service. Quick to raise prices not quick to help customers.
Call today (April 2) to see if I qualify for a credit on the water bill. First indications of a problem was when the automated phone service is asking for a street number. My street is not designated a number but a name. Figured out what …
I would do anything to use another source for water. They didn’t bill me for 5 months, I called every month and was told they were manually reviewing my account. Then when I did get a bill, my water use had ballooned from around 1000 …
Like so many other companies now, OUC has repeatedly failed their customers.
Their customer service is pathetic, and so is their joke of a website you’re …
My girlfriend and I are trying to set up an account so that we can get power to our apartment and they’re making it almost impossible to set up an account. WE LITERALLY WANT TO GIVE YOU MONEY FOR YOUR SERVICE AND YOU’RE MAKING IT DAMN NEAR …
I have the powerpass so I pay as I go. Never had an issue. made a payment and they acted like I never did while my bank statement said otherwise. Waited 2 weeks for help. Just called the bank and said that payment was fraud due to the fact we dont know where it went. So yea be careful.
#ShutDownOUC
OUC makes me ask myself if Orlando is part of Florida. It feels like this company moved here from a third world country and expected to run things like their …
I wish I could give 0 stars. How can the wait time on the phone be over an hour and a half? Truly terrible service always. OUC should be ashamed and embarrassed by this level of gross indifference to customers. “Reliably awful” should be the motto.
THE WORST AND MOST HORRIBLE, UNPROFESSIONAL ,GHETTO, RUDE, CUSTOMER SERVICE AND SERVICE RESPRESENTATIVES IN THE ENTIRE CENTRAL FLORIDA AREA EVER!!! I just recently move to the same apartment complex with a different building and apartment …
I have never been so disappointed in a company. I have been waiting to speak to someone for 2 hours now. My move in day is tomorrow day I haven’t been able to get on the phone with this company for a week now. I am so fed up that I no longer have any patience for this company. THIS IS INSANE.
It takes forever to get customer service on the phone. Even when they call back, they did not help. They told me my refund for a credit on a closed account would be 12 weeks to process. Really!!! If I don’t pay the bills, the service is cut off.
Have not had any issues with OUC. I pay on time. Recently I did pay one day late. But you dont get a late fee until after 5 days. Which is really neat. Ive had them for more than 6 years now.
High service and deposit fees and bad customer service. Long hold times, the automated attendant when you call is useless. This is what happens when power companies have a monopoly on their areas. At least with spectrum you can threaten to switch providers!
If it would let me post with ZERO stars I’d do that! These people are the worst, their costumer service is OUTRAGEOUS, they hung up on you on transfer requests, they don’t know how to guide you THROUGH THEIR OWN WEBSITE. Their prices are …
OUC sucks..I honestly wish I could switch to a different company…so they have me on cash only due to a couple of insufficient funds as a result of them processing payments very late from the initial date that it was made. If I make a …
A Trash Public Utility Company with Zero Customer Service.
Nobody there is willing to do their Job .
Tonight I start Drilling my own Water Well because I have can’t get my paid …
My power has been out since this morning. OUC arrived at my residence and after dispatching numerous technicians concluded that I needed to hire an electrician. After being told to do so, I agreed and hired an electrician to come out at the …
This company cost me soo much money. Turned in application a week prior to moving in and not only whole week passed but next week was holiday they never got back to me and lost whole week of rent. How can you be this bad?
This is the worst power company ever. Two nights in a row I am experiencing a black out and there is no storm or any reason for this. Very poor service
OUC is the WORST utility company I’ve ever dealt with in my life!!! They received a payment from me which they never applied to my account. When I brought it to their attention, they couldn’t find where the payment was applied to. I sent …
Definitely not a reliable one!!! Saint Cloud utility goes out frequently ever since OUC took over. High prices with tons of fees and poor services. They can’t even tell you when they will restore power. More than 20 hours without power. One …
In helping a tenant try and turn on Electric, we got a hold of Joann (Spanish speaking rep) in customer service after an hour of transfers and holds. She was incredibly professional and efficient in activating service. Yes the system can be …
I honestly do not understand why OUC getting such hate. I just moved and trust me, whether OUC was the provider or not was a factor in my decision. …
Horrible and WAYYY overpriced compared to literally every single other utility company I have ever had. Also have some backhanded way of operating where u have to pay daily instead of at the end of the month like a normal company….. i literally pay almost $10/day and i live in a tiny shoebox apartment.
I want to come back and give ouc 4 stars after my negative review. I just had someone calling me claiming that if I owed 450$ and my threatening to shut my power off. I called an emergancy ouc number and was able to get ahold of someone …
Ouc- the unreliable one.
No missed or late payments.
Called on 18 July to have service terminated on 1 Aug. …
I lived in a two bedroom and all my bills was 300 or more I can’t even pay it cause of this pandemic we did not have enough money. So I did payment extension but some time I don’t even have the complete money. Ibarely turn on my lights and …
This is literally the worst experience I’ve EVER had with a utility company. I had auto payments on and mis typed the information and instead of canceling the payments they tried to charge it THREE TIMES ! why would you not just stop after …
I’ve been trying to start the service in my new home I’ve done like 20 phone calls to get in touch with an agent (hours on hold) and I’ve received two e-mails where they say someone will contact me… surprise: nobody contacted me. …
My experience with OUC has been good. My bill is lower than when I had Duke and I never have any service issues. And because I paid my bill on time for 18 months, I received my entire $400 deposit back. No complaints.
OUC is literally the worst. This is the second time my power has been disconnected, I work from home due to the pandemic and both times we’ve paid on time and somehow still get our service disconnected. I’ve called them multiple times and …
Wow. Horrible experience. I’m not one to write reviews unless it really is that bad and I can tell you it is THAT bad. I now have Duke and am personally satisfied although I had to move thank God I did. They want me to wait 6 weeks to send …
Just point blank don’t like this company hidden fees all over. representatives never call you back they just say they will to get you off the phone. made a payment to power pass in the amount they requested and then it didn’t work because …
I wish there was a way to give negative stars. T Powers at this company is THE ABSOLUTE WORSE! This company is absolutely horrible. Imagine getting the same rep twice because there is probably 2 people in the business department. This is …
Why they don’t hire more agents to work in their company? I don’t know. I only know that their customer service is HORRIBLE
I was trying to move service and they put me on hold for more than 25 min and …
Worst customer service ever. Paid $10 towards my prepaid account when my power went out cause I saw what I owed and it covered the past due balance and then some. After paying that it showed I owed an extra $10. Customer service would do …
The reliable one???? Who says? Electricity black outs counted 5 times in last 60 minutes, with no warnings. My electronics and systems are repeatedly being fried by the OUC’s reliability. Do something about this in our neighborhood as this is continually happening!
Power switched without notification. I had called several times asking for the switch and they said they didnt have the site in their computers yet…. Well, when it finally switched it was $330+ to turn back on. Unfortunately nobody …
I’ve been on hold with them for over two hours and a half hours now. After the first hour the call was disconnected and I had to call back and start the wait time all over again. It stated the wait time would be 17 minutes which is NOT …
I want to tell how much we have enjoyed for 40 yrs having your customer service from your workers. After the tornado this Saturday they worked so hard for many hours in the rain and storms to get our power back on. we sat in our car for …
Definitely not the reliable one. My bill was over 55 cents. I called to see if they can give me a extension until tomorrow pay day. COVID-19 is still very much ruining alot of peoples lives.. you mean to tell me there is no way ouc can …
If I could give it zero Stars, I would. The worst customer service I’ve ever experienced. You wait hours for someone to answer your call and 90% of the time they don’t even resolve your issue. If only there were another company to take care of Orlando area terrible Monopoly terrible service.
Someone needs to hire me to teach you all how to have customer service. I requested to have my electric start a month ago and after the rep said it was set up and ready to go. I got a call today from my landlord telling me They never …
I canceled my service the first week of December because I moved to an area that had a different provider, to be closer to my work. When I didn’t receive the check after a month of moving, I contacted OUC via email and they told me it would …
My meter was taken from my home. When i ask customer service what happened their answer is that my account was shut down because NO ONE LIVES IN THAT APARTMENT FOR A LONG TIME. It’s been 5 days with no power. I’ve spoken to several …
We have a pre-paid plan with this company. And unfortunately due to monopolizes OUC has created we are forced to use them like many other people. on 11/04 we put $40 in our prepaid account. Came home today after a hards day work to no …
If I could put 0 STARS I would. I pay my bill ahead of time EVERY SINGLE month. My power went out at 8 am this morning, I have been waiting OVER 5 HOURS and have yet to see an agent come out to my house!! I have called dozens of times and …
OUC, If they sell essencial services,has a COUNTY contract, electricity, water etc, I don’t understand why they abuse Consumers, they for 5 Years ended my Credit Report $89 return Fl. I find negative balance, when OUC,told people this time, …
The WORST! I would not recommend this to Anyone AT ALL. They tell you that your wait is 22 minutes to be on hold for 2 hours. Then, my third time calling the agent Ebony was not willing to help me. Like everyone else I spoke to they asked …
I called to get a new service started and still haven’t gotten to talk to anyone since 2:30pm it is now 6:25.. I went online to process my order and still nothing… no call back no email back no nothing… 4 hours on no one answering the …
Power goes down almost every storm. Slight thunder shower today power goes off call them they will send someone 2 hours later they say 830 calle them it’s now 939 a bucket truck and acar block my drive way they are talking back and forth …
Trying to set up electric with OUC today and they are saying I have to pay a fee of 240 dollars to set up my electric. I have a different utility provider and it was only a fee of 25 dollars. Then when I called to ask about this, I have …
When setting up my utility service after a move, they set it up under the wrong apartment number. I’ve since had to call back on three occasions where I’ve been on hold for more than an hour each time. You need to hire more people and train your employees
So I have the power pass program with them. For some reason the system stopped sending text messages when my balance was low. Power got shut off but no big deal call make payment they tell me it will be on soon. So about an hour later still …
Reliable where??? I’ve used prepaid service forever in Ga. If the balance gets low and power gets disconnected you make a payment and service INSTANTLY restored. It’s super convenient and allows you wiggle room within your budget. …
Constant power outages no matter the climate, weather and day. The “reliable one”? Since we moved in to OUC territory, it has been nothing but a headache. The power has gone out multiple times for hours or it just flickers and knocks out …
The lights are out now, and went out during the night because the microwave and stove and clock/ radio have wrong time. What’s going on with transformers in neighborhood? There were no storms last night or this morning. I called to …
Wont connect my power on time like EVERY other power company ive ever used. So now on top of the $200 deposit (never paid one in my life for power due to my credit) I will be out another $100 because my apartment charges $50 a day to use …
Honestly it is outrageous how long it takes to talk to OUC. OUC needs to learn so much from Duke Energy customer service. No matter if you are an individual or a business you won’t be able to talk to customer service in couple days. The …
Over 5 months of dealing with representatives to consolidate two properties under one account number and receive my paper statements via mail, neither was done. Monthly calls were made to ask if my statements were sent out and to request my …
This is not a one star review I would give them a -5 five stars to this power company. My experience has been so bad due to their commnication. We made electronic payments. Which we thought it did went through. Three months later OUC does …
I’ve called 4 times customer service and every time the have ti transfer me to dispatch, the call drops. Been add it all day. Just need information so I can do some electrical work in my house. …
They customer service knowledge or lies don’t add up. They have been mailing my refund check for months and it has never came. I keep getting the run around. The 1st time they said it would be mailed the next week. Weeks later the 2nd time …
O u c. Outrageous. Utility company … Wait .hold wait transfer.. $48 cut me off . aftee making payment 2 weeks prior $ 45 reconnect fee. This is a crime… What gets me most is that i tried to talk to someone about how this policy is …
Will make you pay cash…in 2021, during a pandemic, if a payment bounces that wasn’t in your control. This is what happens when theres no competition, monopoly. Why would they need to answer phones…offer better customer service, when they don’t have to.
Can I go lower than 1 star??? Jeez wish I could just give them 1/10th of a star. Was on hold for 67 minutes and the call just dropped. Currently on hold again for 25 minutes. What’s the matter with offering good customer service?? Need employees??? Hire some ppl, many are willing to work!
By far the worst customer service I’ve ever had. When someone does pickup the phone they’re of no help and transfer me to customer service where I’m on hold for over an hour. Eventually I have to hang up and try again another time. Definitely not a company that should be calling itself “the reliable one.”
Horrible company, discriminate against the residents who are not tech savvy and the elderly. They refused to take US legal tender and if paying your debts with cash you will have to go to a third party that will cost you more than your bill …
OUC isn’t letting anyone to turn off their service in one day and not even on the weekend, auto phone service won’t work as well. They forced to make you pay weekend and Monday if you can’t find anyone to talk on the phone on Friday, you …
What a terrible company. Customer service is non existent. If they make a mistake and charge the previous bank account after you changed it on the system and the payment doesn’t process they will charge you for insufficient funds and then …
Terrible company to work with. From residential to commercial construction, OUC frequently no shows or late. They could care less about their customers. As a contractor, I have to still sit on hold for usually 15-30 minutes. Sometimes …
Worst customer service I ever seen. Rude lady on the phone. Rude technican
Was on hold for over an hour, so I filed a request to start service online. I got an email saying I had to call to give them more information, and have not heard a thing since. The automated phone system used could not sort out my issues, and no representative would take my call. If you can avoid it, stay away.
Terrible costume service, I’m maintenance in apartment complex and we have one unit with out power; I called because I saw that the meter don’t send power through the main breaker; and they tell me all the time it’s not our issue; them we …
They are not open nine days on the week , we have to wait more then 3 hrs on the fone and is the worst supporter then I have seen in my life !!! Horrible!!!!!!!!
My power was turned off… I was told I had to pay 101.83 to get it turned back on. I was not aware I was behind. I called twice to get help and I was told I needed to pay cash. Understandable because im a working parent with a child in the …
I’ve been on the phone for 1:30 min. Nothing. Someone picked up 30 min in and told me they would have to transfer me to customer service….cool. Still on hold as i write this. Just need to have my service turned on. I would pay more for …
Never received any money back .called and let the automated line call me back . No call back ?? Wow called on a Friday at 12 am by the way . …
Can’t believe they have the nerve to call themselves the “reliable one”. Took them 15 mins to turn off the power for 20 dollars but have the nerve to say it will take 2 hours to turn it back on. Also there rep hung up with me and now going to wait for another hour for someone else to pick up smh. ***Update hung up on For the 3rd time***
Tried setting up an online account to start service at my new home but the form blocked password managers and didn’t even work when I used a much less secure manual password. When I called to set it up the automated menu didn’t work no matter how clearly I spoke. Wait time to speak with a real person was astronomical.
They don’t even deserve the star I was mandated to put.
First off the services are extremely high!
I went out of town for a few weeks and a pip burst in my home. …
how about half a star moved in house December 2017 told I had to pay a 399 dollar security deposit why because last tenant left owing a bill what does that have to do with me offered to show them new lease said doesn’t matter ok they have …
Worst electrical company there is! They removed my alert set up and never notified anyone on the account about it. Never received a phone call, email, or text to update or change information etc… so now I come home from work at 9pm at …
Impossible to get hold of anyone. Takes many days to get new service. After a long wait the rep transferred my call to wait another hour. I used the IVR to schedule a call but no one called me back. It just sucks! The interactive voice response is stupid made by stupid people.
We had had solar installed last year. They came out and changed out the meter on time and the service tech was Fantastic. They also credit your bill for solar on a 1 to 1 basis. Not all electric companies do that. (Duke doesnt) Sign up …
Im moving in less than a month and have been trying to speak to a living person for over a week about getting set up. Every time I call I’m put on hold for 30 min to an hour before I give up because I can only call on my break. Email …
I have had the absolute worst time trying to get back my deposit from this awful company. They say it takes 4-6 weeks to issue a deposit refund after I already moved out and I have had to call to “re-send” it three times. I moved out in …
I wish there was a way to give negative or 0 stars and I only just started using this company. I would switch if it wasn’t for the fact the management I’m renting through want me to use them. …
Don’t bother calling their customer service number. They will just keep you on hold for HOURS until you decide to hang up or until they hang up on you. None of their employees are willing to help or offer any kind of support. …
My service was cut off for a past due balance of $53 dollars after making a payment this same month and yet I still get my services turned off for this small amount. Instead of you guys adding it to my next bill,It seems more beneficial for …
I cannot get anyone on the phone. I was just waiting for 35 minutes and got hung up on. There should be a call back system in place vs. waiting so long for no one to answer.
I was trying to transfer power and for 2 days. On hold for 5 phone calls for an average of :45 minutes at a time. Finally a young lady “Sheila” helped me immensely. Her customer service alone saved OUC from a 1 star. Sheila, ya done good. …
The only reason I give 2 stars is because I was able to sign up online for water service, but the service was not restored and was never able to reach out to customer service, and the only time I was able the operator hanged up while I was talking.
Would rate it a 0 is i could … worse company I have ever dealt with… definitely not the “reliable one”…we are moving so we requested a new start service address and they got the apt unit # wrong … been calling for 4 days to get this …
The only thing reliable about this company is that you can rely on them not to have power on when needed. At my apartment community we rely on having power so that we can have our apartments turned for new tenants. It takes up to a week or …
How dare this company charge us what they do for their services. During a crisis you should expect your users to be using more electricity than usual on cut to no pay. How could you tell us that you will take such a small percentage off …
Zero customer care. I have called again and again about auditing, get transferred from department to department, on hold for hours. It can take 14 days to get an appointment for checking my meter. There is no way to improve this according …
I’m leaving a five star review for Mr Robert one of the lineman who helped us with two properties. He completed both jobs the same day that took customer service a month and dozens of phone calls to figure out! He is amazingly fast …
Setting up power with this company is so difficult in the past I opted not to do it at all and simply pay penalties to my apt every month. Now I set up an account and need to pay my deposit but the agent who set up the account couldn’t take …
I was with Duke Energy for 6 years and never had a single problem. I have been with OUC for 2 months and it has been a nightmare. You would think they don’t even want your money. You call a million times and cannot get anyone on the phone. …
The automated phone system hung up on me 3 times. Twice when I confirmed a call back and once when I held on. Fourth time, I got a live human. Unfortunately, he was dismissive, condescending and not very helpful.
If I did not have to get this company I would not! Worst experience ever. Started service online but since I didn’t pay the deposit at that very moment when i went into log in and pay my account was closed. An email was sent saying someone …
OUC is the absolute WORST. Robbing people with fees while electricity is hardly used. This company has the most awful customer service- If you can help it, don’t get involved with this company. You will never get through to anyone on the …
I have been an Electrical contractor in Orlando for over 20 years and OUC is by far the absolute worst company to deal with. I am usually on hold for over an hour just to speak to a snotty person that just transfers me to another snotty …
The worse utility company I’ve ever had to deal with. This company is truly so unorganized, unprofessional, and aggravating to deal with. I’m currently trying to get a hold of someone and have been doing so for the past 2 hours. They …
No notification and they just turn power off without warning then takes hours to turn back on. Worst company ever!!!
Absolutely HORRIBLE automated service when you try and call their main number. After having to answer questions for 5min, some repeated, I would just say “Customer service” to everything. Then it says there are technical difficulties and just hung up on me. Definitely nothing Reliable about their customer service line
In my almost 16 years as a State Certified Electrical Contractor, I have never experienced such a complicated, lengthy, and poor service to have power restored for a customer. I am shocked how they are in still in business.
The worst customer service! They keep you waiting on the phone for 40mi items to one hour before someone attends your call. They continue to pass you from rep to rep as no one knows what they are doing. They took 2 weeks and a half to …
No app to pay bill. Website won’t even show usage . I have no clue what/why I’m paying for .
It’s maddening that they have the audacity to brand themselves as reliable! If they were honest, they would rebrand to Orlando Futility Commission. To their credit, when you call them, the wait time is reliably 30+ minutes. When you email …
Horrible company, orange needs better and OUC should be removed and investigated for fraudulent practices
The worst. I have called three times today, wait 20 minutes or more, then get recording like to leave a voicemail, but then voicemail is full. I urgently need to speak with someone TODAY. If my service is turned off tomorrow and I do not …
Electric costs are overly expensive and they unbelievably had the audacity to increase the rates last October. …
I have been an OUC customer since 2015, and have no complaints. My bill is set on autopay which makes paying effortless! Also in 2017, 1 day BEFORE Irma was to hit Florida we randomly had a huge tree branch fall in our yard taking down the …
Please make no stars an option because that’s the only acceptable rating for this company. Why is it always an hour hold to turn on services? Why isn’t your captcha working so I can reset my password and not have to stay on hold for an hour …
I paid my bill 18 days ago, got my power turned off this morning. They wouldn’t waive the reactivation fee when I asked their customer relations agent. I asked if I could speak to a manager about it further, and the call center lady just …
I am currently on the phone waiting 2 hrs, I had a leak that was OUC fault and the person I spoke to said she didn’t see anywhere that it was reported and wanted to make sure it was an OUC truck that came for the repair, I felt like she was calling me a liar and nothing ever happened, really!
I have been trying to get ahold of them for 3 hours now. I did the call back when a representative is ready, it range once and hung up on me. I called back and waited on the line for 2 hours and nobody had picked up the phone yet.
Horrible customer service. Nothing like waiting 2 hours to talk to someone and get hung up on. I wish we had other options for Orlando. “The Reliable One” ha. What a joke this company is. Hey.. with your ever increasing rates, …
So I need to start service. I was original excited because i could put the request in online. I submitted the request and got the email notification someone would call me. No Call, so now I am calling them. …
Wait it 1 hour for some one to answer… Got tired of waiting so i hang up and call again, this time they pick it up fast… Gave my info, tell the agent what was the problem, he said hold on for a sec to verify your account… 29 mins …
Very disappointed with OUC. Waited on the phone for 1.5 hrs and selected to have them call me back… No call! I called again around 12:00pm was supposed to be on hold for 14mins. I ended up being on the phone for 2hrs until I hung up in …
WOW. Haven’t even started my service yet and I’m less than thrilled. I was told there would be a 20 minute wait on hold to speak to a person. Now it’s been over an hour and 20 minutes and still nobody has answered the line. Definitely …
They say their crew is dispatched and fixing it, so I walked to the spot listed on their outage map. Not a worker in sight.
The exact kind of customer service you expect when a company has a monopoly.
CS reps are either misinformed or will say whatever they want to get you off the …
I’m reading a lot of one star reviews due to bounced checks. That’s not OUC fault so stop the bashing. I’m very happy with them. I’ve replaced both my water heater with the new heat pump style and also updated our hvac to a dc …
Called at 5pm on a Friday (customer service closes at 5:30pm) they kept me on hold for over 30 minutes and when I finally got a person I was told the people who can handle my issue have just left for the day and I’ll need to call on back on …
This place is HIGHLY HIGHLY HIGHLY UNPROFESSIONAL! This appears to be the only electric company in the 32808 area. I called to set up service. The rep states her salutations and then proceeds to argue in the background. Doesn’t place me on hold and does not even mute her mic.
I tried over and over to resolve my power cut off. I finally got through to an agent who confirmed my bill is 57.98 and due on the 24th of each month for the next 9 months and tells me he couldn’t explain to me why I have no power then he …
My husband is deaf has vision in one eye from a stroke, and because of his unusual heart condition is told not to do much, that out of the way he has been trying to remove branches of bushes trees near the house but he hurts and the power …
This is absolutely the worst company I ever dealt with. I am a licensed real estate broker and we manage many properties through out central Florida commercial and residential. Every time I have to turn on/off service or call for anything, …
Called to set up my account last week they said everything was set up and fine. Move into my appt and the 3rd day the electric shuts off. I called- the automated line says my account was closed. Call line said 2 mins wait- waited 47 mins …
Truly earning their 1 star. Wait times are ridiculous. Spent an hour on the phone for their services not to work. They want to make everything go through their web services, but they don’t work either. So you’re forced to call. Is there a direct line to tech support so we can skip jumping through hoops? I’m getting exhausted.
I have had their website completely break down preventing me from paying bills along with roughly 19 different observable critical problems with their website ranging in everything from bad contact info, wrong pages, dead services, no …
The customer service is terrible. Waited over 30 minutes numerous times only to be disconnected once they answered the phone. They have my phone number so why wouldn’t they call back
Lost my job in February due to Covid. Had to move in with family. Got a job and another apartment. Had the OUC for 3 1/2 years prior. Exceptional payment history. Could not get customer service on the phone for days to turn on my service. …
I placed my account on auto pay to avoid missing a bill. While In transition I paid my last bill. When it was time for the auto pay to draft they over drafted my account by taking out what I already paid PLUS the current charges. Leaving me …
First time user ! Please this utility company is not right!!
I had my connection to be shut off on a Saturday.
We are working remotely from home and need power for Friday until our move in …
By far the worst electric company I have ever worked with.
• Broken meter bringing our bill to over $1,000 a month and having to get a …
CUSTOMER BEWARE: It took us a 3 days of trying to get a hold of them even when the wait time is said to be 1 minute you will wait over at least 20 min minimum to start service. …
If I could give 0 stars I would. This company is complete trash nothing but outages all month and jacking up the rates with out notice. They shut off your power if you are a day late in payment no matter how many times you’ve paid on time. …
Just horrible . They change everything, they do a credit check for absolutely what !!? I overly hate OUC now !
It deserves 0 stars they cut off your lights with no warning. They make you wait to turn it on more then 3 hours it’s so ridiculous on top of the the hold times say 5 mins and ends up being over an hour. I’m so sick of OUC rude customer …
I’ve been trying to start the service in my new apartment FOR ONE MONTH! I’ve done like 20 phone calls to get in touch with an agent (hours on hold) and I’ve received two e-mails where they say someone will contact me… surprise: nobody …
Pathetic and disturbing CUSTOMER SERVICE. Spent 2 different phone calls for over an hour and they hang up on me because they don’t know how to contact a person in their company to solve a problem with their Reliable Plaza Charging stations. Big fat ZERO for their slow and clumsy system!!!
Very reliable and repairs after storms are usually completed quickly.
The technicians that moved my service underground very professional cannot say enough good about these people. Some parts of OUC may have problems but the technicians in the field are really hard workers and Professional.
The customer Walk-in is closed to the public just fyi. Power was shut off and shut back on very quickly.
Why does the automated services advise you to have your account details available when speaking to a rep, though I was verified through the system, and the rep still wanted the last four of my social? I said you and your company need to …
Ouc is not about their customers, sorry service and they could never help you. Ask for their manager email address-no it’s personal really!!! Nobody their supervisor can make a decision, Qish I can go with Duke!!!!!!!!!!
Just got off the phone with a Nasty customer service rep Named Vicky! Every review on here is a one star you people need to get new employees please listen to the recorded calls these people have no type of customer service at all I don’t know if ouc is over working them or just paying them to be rude
Company not applying HAF payments for customers. check was sent sept 1st and havent applied any payments. stealing money. reporting this to FPSC
Tried to enroll in autopay so I don’t have to keep paying late fees but the site isn’t working in the section where your supposed to put your banks name so you can’t even enroll because you can’t fill out the banks name is it just me?
Prices are RIDICULOUSLY HIGH!!!! There should be more than one company residents can choose from for electricity, cable, etc. Unfortunately we have no choice but to pay the outrageous unfounded bills that go up monthly with no explanation.
Literally just trying to start service with the power pass option today. Tried doing it online and got an email stating they tried to call me however they didn’t while I was on the phone for over 2 hours in which the first 2hours I waited …
Hung up on me in the middle of a customer service call WHILE MY POWER WAS OUT. They do not care about their customers. Easily the worst electric provider I’ve ever dealt with, they deserve less than one star.
I closed my account with them on July 18. The charged me for the final bill July 29. And then charged me again Aug 10. Can’t get ahold of anyone. The account is closed so I can’t do anything about it on their website. Completely useless company and useless/nonexistent representatives.
This is the worse company I have ever deal with. They cut the power with no warming .. they just do it if you are a week late on your payment … and above that they charge $45 for restoring power. …
The reviews expressed here is proof that businesses in general in the Central Florida Orlando area, just ‘Don’t get it!’ I’m not having a go at OUC here, the problem is widespread throughout ALL industries. There is no concept of what …
I can’t understand these my was $98.08 because I got solar panels I paid $199:99 every month. Now ouc charge e$259.09 why ? When I called the customer service he told me the temperature is passing 100+degrees that’s why ouc charge me more. …
My lights have been off all day even though I paid for them to be restored. The woman in the office told me it should only take 20 minutes it’s now 11:39PM and my lights are still off from this afternoon. All my food has defrosted and there automatic system does nothing at all.
By far the worst and overpriced electric company I have EVER had to deal with. I stopped service two months ago and had to wait 55 days for a check which never came. Come to find out they put the wrong number for my new address and now I have to wait another two months to mail an envelope. They are the worst electric company.
I had a leak in the irrigation system for 5 days. Got it fixed but it will take 2 billing cycles to get credit for the water leak to my bill even though they can see the spike in water usage for 5 days. Horrible system.
This is the first electric company that gave me problems.
My partner and I never receive notifications about the account being low.
They cut it off and then takes over 40 minutes for it to turn back on. …
This has got to be by far the worst electric company I have ever worked with. Lobby is still closed, so you are forced to remain on the line. No exaggeration, I was on the phone for 5 hours, trying to start service. Every time, they would …
Needed to call 5 times in order to speak with someone. Asked for a Sup as soon as the call got picked up, and still needed to wait for another 5 minutes before I start getting transfer, in which they were no supervisors available, so a “schedule call” needed to be set… I really hope another service company becomes available soon.
The unreliable one and they hit you with a monthly huge bill with all kinds of extra fees and outrageous charges for power water and sewer that makes you say ouch. They put the ouch in OUC. And they keep out Duke energy which is much better …
A energy mafia monopoly. Can’t wait to go Solar . 25$ just to stay services activation fee doesn’t even go towards anything. Not how God intended things to be. Electricity should be our right. This whole system is rigged
Biggest liars no communication tell you one thing then another! Feel
Sorry for the smaller ppl trying to satisfy customers and do anything right without direction. Everyone gives you different story and never anyone to give you …
This is a major shoutout for an employee of an OUC facility near Kirkland blvd. I had a really good experience with Isaiah from the security department. Nearing midnight, I had my last Uber riders whom only spoke Spanish. We were lost from …
Ouc touts they want to conserve water and other resources. They Offer their insurance program handled by another company but “their” insurance ! I have a water leak in my house ( have a 1964 house) and have had 4 or 5 in past since I …
Absolutely unreliable. Unprofessional and unreasonable regarding the handling of the hurricane situation. I was told to reach out to FEMA regarding waiving a simple charge and they ultimately did not want to assist. They know FEMA is a …
Ouc the reliable one …. Is the worst in the the state of Florida… There’s no reliable service with this company and they have the nerve to use reliable in their business name… This company will see the unusual price rise an your bill …
Would rate 0 stars if I could. We’ve been in our place 3 months and have lost power no less than 10 times. Worst utility company I’ve ever dealt with, and I wouldn’t keep them if it wasn’t for the fact they have a monopoly on the area. Absolutely sick of them.
An absolute joke of a company. Sky high prices and horrible service. Tried to set up autopay initially when I started service and the function was not working. A few months later, I couldn’t remember if I actually got it set up and decided …
Horrible customer service
Spoke with a few people but Angie was the worst. Even hung up on me when she put …
Most rude company I have ever encountered, the asset recovery department are useless, they won’t work with customers just like broken records to offer 211 helpline etc, that takes forever to get approved while they are just shutting you …
Hurricane or not, this company makes great efforts to be the worst power company ever created. They have mightily succeeded on their noble quest to offer no information when called upon and deliver a high bill at the end of every month. A strong congratulations accompanied by an ABSOLUTE change in management is in order!
Recently moved to the area, a ~730 sq ft one bedroom apartment. Our bill was over $300 for one month, which is absolutely insane. When I called, they said they were going to send someone out to look, but the nearest opening is over a month …
Never had issues with a utility company and have never had to pay a deposit. They sent a letter with a credit score they claim to have obtained with Experian that is no where near my credit rating. …
Horrible would never go with them again. They turned my power off for $2.90 and then another time they turned my power off after I had already paid it 4 1/2 hours before that and then charge me a reconnection fee for what I already paid it …
OUC proves why companies should not be allowed to have a monopoly over services. They have no need to provide good customer service since you have no other available option. Other than moving of course. We have been trying to get an answer …
I guess one of the best power companies in Orlando. LOL
The only thing I’ve found reliable is their inclination to double charge me …
I thought Duke Energy was bad. I had OUC before and didn’t have any issues with them. I’m trying to start service for a home I just purchased. I’m a previous customer with good payment history and good credit. They’re charging me $170 to …
They really took $700 from me in one month and refused to give me a refund for my own money when I don’t owe them anything. Not to mention they really charged me a “charge back” and changed my account to cash only for disputing the charge …
We were originally told power would be restored by this morning, Then it was changed to noon. Then midnight. trucks have all left our neighborhood for the night and we still have no power. Why would trucks leave before power is restored?? We are the remaining five streets in Audubon Park without power, and they can’t take care of us?
Water leak on my meter, have tried getting a hold of them for 3 days now with absolutely no response. Over the phone I was informed since it was on their line, it would NOT be my responsibility. They finally send someone out 72 hours later, …
Been with this company for over 14 years and have always paid my bill with no problems. Then I had a leak on a line which caused my water heater to keep running thus creating an increase in my electric and water portion of the bill which I …
They are very far from being reliable. And when you seeking help by phone you can be on hold for over 30 mins. They messed up our account and cut off our power. They told us it was going to take up to 48 hours to resolve the issue. It took …
This company is absolutely atrocious. I make my payment on my power pass, in the morning before ANY type of disconnection can take place and bring my account current. They disconnected me anyway, and had to pay an additional 30 dollars to …
Great and reliable service! Had them all my life thus far and they have not done me wrong! When your lights are out from Hurricanes, they are the FIRST to have your light back on ✨️ …
So I called them today, told them my situation. I was sent to power pass the person I great who I spoke too. My accountant was changed to power pass. She told me if I paid $136 my services would be restored. Well it’s almost 8 hours later …