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Sanlando Utilities (FL) Reviews ( 71 )
Corporate greed at its finest. Even the water company has to raise its rates during this period of insane inflation. Seriously? It’s costing more to extract groundwater now? I doubt it. Thanks for the rate hike guys. Brought to you in …
over doubled my bill with rate increase , poor service and no other option for service , minimum use customers hit the hardest in rate increase !! why try and do the right thing and save water
Terrible quality water.. pumping sewage out and expecting me to brush my teeth with it. Even worse service…and, just tripled the bill for the same dismal service. Lis pendens..
I had a water issue but thankfully one agent (Amber) took the time to see why and get it resolved. I do not like the prices but they do take the time when you call in and are nice about your issues.
Horrendous how this company has increased our water payments by three times as much. Tallahassee should stop this treatment of people. Increasing water prices to 3X as much is injustice. You have to wait for many minutes before anyone can help you in this company.
Keeps telling me to register; I did. Now I can’t log in; tried resetting p/w, etc. keeps sending email with invalid link. VERY poor customer service. I doubt they have any live people to help. REPLY to Reply. Thanks for reaching out. I have tried that number…no live person lives there.
horrible customer service, cut off service without even letting you know, not written or verbal notification, then when you call to make a payment you are put on hold and they make it so difficult that you can spend up to one hour trying to …
I just dont understand the convinince fee with online payment. I am not keeping you busy, i am not bothering you in the office. I am paying everything online. I had 4 dollars bill lst time and paid 2 dollars fee because i am paying online. new type of stealing money from people.
Be prepared neighbors . This company is coming out and replacing water meters without any notice so your water will be shutoff without notice while they replace the meters in Longwood City limits .
Have received water contamination notices on many occasions. Latest one came today stating that Total Trihalomethanes (TTHM’s) are again above the federal limit. This makes nine months in a row. According to the notice, these chemicals …
they deliver water and they raised their rate by combining their 12 operating divisions into one. Ours was the only profitable division and they raised our rates to make up the shortfalls. ALl I can say is the water is very hard and they are to cheap to put in softening systems.
The worst customer service interface ever. Two systems, one to pay bill & one to discuss account. Dropped calls, can’t find account, mistakes on calls, poor ability to spell, yes spell. I had to call 4x to pay 1 bill.
Overpayment on account. Three days with no response. No wonder the low rating. Actually I don’t know of any company with a rating this low. Guess they don’t know more stars are better. I’m sure the PSC knows them well.
Their customer service really is no customer service. Sent email with 48 hour response promised. 5 days later no response. They lied about reading my meter. Was covered with grass for over 6 months. They just want to raise rates and charge fees at every opportunity. Worst utility company ever.
Recently was hit with a massive rate increase, despite my best efforts to conserve water. The explanations given by the people that I have spoken with at their customer service center, make no sense whatsoever! My bill has tripled in price.
the worst. people who work there…are very rude and argumentative. they are also very poorly trained in both operations and customer service skills. expect complete incompetence. it’s a monopoly so we are stuck with them. expect very …
Absolutely horrible company. I have no water pressure. They can’t tell me why it is out, when someone will come and check to see why it is out, or when it will be back on. How this company is allowed to operate is criminal.
Some agents actually care about their customers. Lorie ,Amber,Ferry helped me FINALLY after calling 12 times to get my meter checked for leaks. I had no leaks and my meter was just read wrong. They got the bill fixed and were very friendly. If you need something done ask for one of them ladies. Otherwise HANG UP.
Water pressure very low, called for service at 9 am, was told I could not get an estimate on when they would be able to come, no text option nothing. Antiquated system
I called twice to ask questions about my bill and why I have two accounts but no answer. Their system is a mess it asks you to press 4 for billing question and when you press it you stay on the same recording . I wish there’s another company to transfer my service.
Their website is the most confusing I have ever experienced. I moved within the same zipcode and I can’t express the frustration it has caused in trying to just register the new account, view the statement and pay the bill. …
This is the worst utility company i have ever dealt with . While i was unaware of an underground water leak that i could have alerted my landlord to months ago this company allowed my bill to exceed 1000$ total and REFUSED to budge on a …
Quite possibly the worst utility company in the Northern Hemisphere. They rip people off left and right. You would think since their water cost 3x more than the average water utility company that they could at least maintain their online …
I find it deplorable that this company would raise rates during a PANDEMIC. Many of us are home more and are obviously using more water. So, you’re already making more money off of people who aren’t working, have been furloughed and are …
The website never works. I have forgotten my password and when I fill out the form to reset it, the link in the email is expired EVEN THOUGH I WILL LITERALLY OPEN IT UP RIGHT AFTER RECEIVING IT. Customer service is a joke because they have …
I am irate right now. I just moved in to a house and my water was shut off without notice. No phone calls. No tag on the door. No email. Nothing. I closed on my house two days ago, went to work for a 24 hour shift at the fire department, …
Our water has smelled terrible the whole 6 months we’ve had this company and they are the only one that service our area. I got a fancy shower head filter and it STILL stinks horrible. My skin has been breaking out and there’s no way this water is clean.
Continuous rate hikes every 6 months! Mostly raising the base rate, so even if you conserve water they still get their money! A foreign privately held corporate monopoly with no disclosure of profits or salaries! This is outright theft!
Trying to start a new service for a custom home we are building. Multiple phone calls over multiple days. Multiple emails with no response regarding the bill we were sent for new construction services. When you click an extension to speak …
I would give it a zero star, but that is not even an option, 1 star is too good for them, seriously, every other review I have read about this company is true, and I have encountered the same exact rude customer service rip off con artists, …
Utilities, Inc owes us a $479.40 credit. We put in a request to have those funds returned to us on 10/24/19. Customer service said it would take 4-6 weeks and here it is 14 weeks later and no check has been sent. I have called 6 times with …
$4.34 “CONVENIENCE FEE” is charged no matter how you pay except check and snail mail or automatic payments. Worse, it doesn’t even warn you which is a violation of credit card policies. They are making money off paying customers. Corporations need to stay out of the public works space.
There needs to be class action lawsuit against this company. My water usage inexplicably went up from an average of 30,000 gal to 90,000 gallons. Charged $600 for my water bill. …
Utilities Inc say they are reliable, safe and many more lies, it means that before they were not reliable and safe🥴? Everyday that passes its the same Poor service and online complication to pay our bill. And prices is higher and higher …
I don’t really think it’s good business practice to charge a convenience fee to pay your bill…we are charged for the service, we shouldn’t be charged to pay for the service. I don’t want to send my payment in the mail because I can’t be …
Sanlando Utilities provided water service at reasonable rates for decades. Ever since Utilities Inc acquired the company the rates have risen precipitously while consumers have no recourse due the the monopolistic nature of water utilities. The regulators regulating our water utility company have failed miserably.
I would like to give them .25 stars but 1 star it is. Their rate hikes are so insane!! My water bill has tripled in the last year and I have severely cut back, not watering my lawn, everyone takes military showers now, and still my bill is higher than my electric bill while I run the AC 24/7???!! How is this possible?!
Awful experience!! I just got off the phone with Sunshine Water Services who just change their name as of January 1, 2022.. be aware they may have changed their name but they are the same company they used to be utilities Inc of Florida! …
Rate hikes – I can handle as there is a cost to everything. However, multiple meter reading errors. our average use is between 12 to 15k gallons. In May they are telling us that we used and are billing us for 65.5k gallons. They also …
Would give zero stars if I could! Greedy company that continues to raise their rates for no reason! I don’t know how they are reading our meters when I have NEVER seen someone check the meters. Yet they come out no problem to turn your …
Customer service is awful–called in and was left on an open line and could hear them coordinating their lunch. Our water bill has been excess the last two months, in fact, higher than our electric bill and gas bill combined. I will …
Utilities Inc is ripping us off! Their rate hikes are crazy high! Customers are invited to go to hearings which my husband & I both attended on 2 separate occasions. We have sent multiple letters to PSC, Utilities Inc and attorney that …
The WORST utility company I have ever dealt with! Unorganized, charges fees to make an online payment. I wish I had other options, but unfortunately I am stuck with this.
Bill was totally wrong…didn’t post payment and gave me a late fee…called 3 times…first 2 connected …rang 4 times and disconnected. Finally got a live person agreed with me ..put me onhold for 45 minutes and disconnected………..still not fixed.
I’m amazed by the cost of water by Sunshine. Ridiculous. I lived 5 minutes away and my water was $20 a month, now it’s over $80. They are definitely taking advantage.
They don’t even deserve a 1 star but that is the lowest I can give them here. Terrible company and I would highly suggest if you can stay out of their service area when buying a home or renting where you have to pay the water bill that you stay away from the areas they service.
I’d give half a star also. Since the name change I’ve been getting over due notices. Bill due on the 13th, money taken from my account on the 12th and overdue notice printed on the 19th. 7 days after they received the money. Called and …
I was billed over 200 dollars for aug and july, That’s way too much. for 2 people. I have no leaks anywhere andin july my wife was away for a month. I only water my lawn 2 times a wk in aug I didnt even turn it on due to all the rain
I live at Cypress Lakes Community in Lakeland Florida. A gentleman by the name of Bill who works for Sunshine Water Services stopped at my house during his busy schedule when I saw him while I was out walking my dogs because I mentioned to …
I just moved from Groveland to Clermont and we now have Sunshine Water Services. For 2 days of water use in the new home I was billed $37.52. My typical Groveland water bill was $66 for 30 days and for just two days of water I was billed …
Worst experience with this company. They charge fees for making an on-time or an early payment online. The only way to avoid the fee is an AUTOPAY on DUE DATE. I tried setting an autopay up and their website is an absolute garbage – won’t …
This team is awesome for response time. I asked a question about a hole in the grass (on their web “ask a question” feature) and they came out within 30 minutes to put eyes on it. Their customer service reps in the office are real nice too. Thank you Sunshine Water Services!
Wish I could leave 0 stars— the rates are insanely high. I have lived in many places in central Florida and never have I been charged such high prices for my water bill (it’s even getting close to my electric—which is ran 24/7). This …
Why charge us during a high time of inflation to pay our bills through check or visa. I have now for over a year have been mailing my statement which you do not get in a timely manner or you do and you sit on our payment. I have never …
I was billed for 432,616 gallons of water on my June bill which escalated over a 3 month period from the usual 5 to 10 K gallons to 432,616 gallons which is a $2,041 bill. I have a 3 person household with no pool and sprinklers running less …
Corporate greed at its finest. Even the water company has to raise its rates during this period of insane inflation. Seriously? It’s costing more to extract groundwater now? I doubt it. Thanks for the rate hike guys. Brought to you in …
Very unprofessional.
very expensive
Rude… terrible customer service.
When you don’t have choice you get what you get
Poor customer service and poor water quality.
This is the worst utility I have ever had to deal with.
Unbelievable pricing with no justification but more $$$$$ !!
horrible customer service and no willingness to help! I was hung up on, everything.
Poor water. Poor communications. Nothing you could possibly want from a Utility company.
Water in my estimation has issues as there is always bad residue after running water in the shower.
Customer service is terrible. It seems that this company is not about a Utility Service, but rather taking advantage of the monopoly they have.
Today my experience was much more pleasant than the one I had when I first rated. Great to see a good change.
over doubled my bill with rate increase , poor service and no other option for service , minimum use customers hit the hardest in rate increase !! why try and do the right thing and save water
Terrible quality water.. pumping sewage out and expecting me to brush my teeth with it. Even worse service…and, just tripled the bill for the same dismal service. Lis pendens..
Once again, I am unable to pay online due to the inability to access my second residence. The online bill pay process sucks.
I had a water issue but thankfully one agent (Amber) took the time to see why and get it resolved. I do not like the prices but they do take the time when you call in and are nice about your issues.
They got caught stealing packages off front porches in my neighborhood.
Horrendous how this company has increased our water payments by three times as much. Tallahassee should stop this treatment of people. Increasing water prices to 3X as much is injustice. You have to wait for many minutes before anyone can help you in this company.
They change their name every few months. Their history is quite checkered. Avoid if possible
Keeps telling me to register; I did. Now I can’t log in; tried resetting p/w, etc. keeps sending email with invalid link. VERY poor customer service. I doubt they have any live people to help. REPLY to Reply. Thanks for reaching out. I have tried that number…no live person lives there.
horrible customer service, cut off service without even letting you know, not written or verbal notification, then when you call to make a payment you are put on hold and they make it so difficult that you can spend up to one hour trying to …
I just dont understand the convinince fee with online payment. I am not keeping you busy, i am not bothering you in the office. I am paying everything online. I had 4 dollars bill lst time and paid 2 dollars fee because i am paying online. new type of stealing money from people.
Be prepared neighbors . This company is coming out and replacing water meters without any notice so your water will be shutoff without notice while they replace the meters in Longwood City limits .
Have received water contamination notices on many occasions. Latest one came today stating that Total Trihalomethanes (TTHM’s) are again above the federal limit. This makes nine months in a row. According to the notice, these chemicals …
they deliver water and they raised their rate by combining their 12 operating divisions into one. Ours was the only profitable division and they raised our rates to make up the shortfalls. ALl I can say is the water is very hard and they are to cheap to put in softening systems.
The worst customer service interface ever. Two systems, one to pay bill & one to discuss account. Dropped calls, can’t find account, mistakes on calls, poor ability to spell, yes spell. I had to call 4x to pay 1 bill.
Overpayment on account. Three days with no response. No wonder the low rating. Actually I don’t know of any company with a rating this low. Guess they don’t know more stars are better. I’m sure the PSC knows them well.
Their customer service really is no customer service. Sent email with 48 hour response promised. 5 days later no response. They lied about reading my meter. Was covered with grass for over 6 months. They just want to raise rates and charge fees at every opportunity. Worst utility company ever.
Recently was hit with a massive rate increase, despite my best efforts to conserve water. The explanations given by the people that I have spoken with at their customer service center, make no sense whatsoever! My bill has tripled in price.
the worst. people who work there…are very rude and argumentative. they are also very poorly trained in both operations and customer service skills. expect complete incompetence. it’s a monopoly so we are stuck with them. expect very …
Absolutely horrible company. I have no water pressure. They can’t tell me why it is out, when someone will come and check to see why it is out, or when it will be back on. How this company is allowed to operate is criminal.
Some agents actually care about their customers. Lorie ,Amber,Ferry helped me FINALLY after calling 12 times to get my meter checked for leaks. I had no leaks and my meter was just read wrong. They got the bill fixed and were very friendly. If you need something done ask for one of them ladies. Otherwise HANG UP.
Water pressure very low, called for service at 9 am, was told I could not get an estimate on when they would be able to come, no text option nothing. Antiquated system
I called twice to ask questions about my bill and why I have two accounts but no answer. Their system is a mess it asks you to press 4 for billing question and when you press it you stay on the same recording . I wish there’s another company to transfer my service.
Their website is the most confusing I have ever experienced. I moved within the same zipcode and I can’t express the frustration it has caused in trying to just register the new account, view the statement and pay the bill. …
This is the worst utility company i have ever dealt with . While i was unaware of an underground water leak that i could have alerted my landlord to months ago this company allowed my bill to exceed 1000$ total and REFUSED to budge on a …
Quite possibly the worst utility company in the Northern Hemisphere. They rip people off left and right. You would think since their water cost 3x more than the average water utility company that they could at least maintain their online …
I find it deplorable that this company would raise rates during a PANDEMIC. Many of us are home more and are obviously using more water. So, you’re already making more money off of people who aren’t working, have been furloughed and are …
The website never works. I have forgotten my password and when I fill out the form to reset it, the link in the email is expired EVEN THOUGH I WILL LITERALLY OPEN IT UP RIGHT AFTER RECEIVING IT. Customer service is a joke because they have …
I am irate right now. I just moved in to a house and my water was shut off without notice. No phone calls. No tag on the door. No email. Nothing. I closed on my house two days ago, went to work for a 24 hour shift at the fire department, …
Our water has smelled terrible the whole 6 months we’ve had this company and they are the only one that service our area. I got a fancy shower head filter and it STILL stinks horrible. My skin has been breaking out and there’s no way this water is clean.
Continuous rate hikes every 6 months! Mostly raising the base rate, so even if you conserve water they still get their money! A foreign privately held corporate monopoly with no disclosure of profits or salaries! This is outright theft!
Trying to start a new service for a custom home we are building. Multiple phone calls over multiple days. Multiple emails with no response regarding the bill we were sent for new construction services. When you click an extension to speak …
I would give it a zero star, but that is not even an option, 1 star is too good for them, seriously, every other review I have read about this company is true, and I have encountered the same exact rude customer service rip off con artists, …
Utilities, Inc owes us a $479.40 credit. We put in a request to have those funds returned to us on 10/24/19. Customer service said it would take 4-6 weeks and here it is 14 weeks later and no check has been sent. I have called 6 times with …
$4.34 “CONVENIENCE FEE” is charged no matter how you pay except check and snail mail or automatic payments. Worse, it doesn’t even warn you which is a violation of credit card policies. They are making money off paying customers. Corporations need to stay out of the public works space.
There needs to be class action lawsuit against this company. My water usage inexplicably went up from an average of 30,000 gal to 90,000 gallons. Charged $600 for my water bill. …
Utilities Inc say they are reliable, safe and many more lies, it means that before they were not reliable and safe🥴? Everyday that passes its the same Poor service and online complication to pay our bill. And prices is higher and higher …
I don’t really think it’s good business practice to charge a convenience fee to pay your bill…we are charged for the service, we shouldn’t be charged to pay for the service. I don’t want to send my payment in the mail because I can’t be …
Sanlando Utilities provided water service at reasonable rates for decades. Ever since Utilities Inc acquired the company the rates have risen precipitously while consumers have no recourse due the the monopolistic nature of water utilities. The regulators regulating our water utility company have failed miserably.
The government needs to get involved with these water companies and make them stop taking advantage of people. …
I would like to give them .25 stars but 1 star it is. Their rate hikes are so insane!! My water bill has tripled in the last year and I have severely cut back, not watering my lawn, everyone takes military showers now, and still my bill is higher than my electric bill while I run the AC 24/7???!! How is this possible?!
Awful experience!! I just got off the phone with Sunshine Water Services who just change their name as of January 1, 2022.. be aware they may have changed their name but they are the same company they used to be utilities Inc of Florida! …
Rate hikes – I can handle as there is a cost to everything. However, multiple meter reading errors. our average use is between 12 to 15k gallons. In May they are telling us that we used and are billing us for 65.5k gallons. They also …
Would give zero stars if I could! Greedy company that continues to raise their rates for no reason! I don’t know how they are reading our meters when I have NEVER seen someone check the meters. Yet they come out no problem to turn your …
Customer service is awful–called in and was left on an open line and could hear them coordinating their lunch. Our water bill has been excess the last two months, in fact, higher than our electric bill and gas bill combined. I will …
Utilities Inc is ripping us off! Their rate hikes are crazy high! Customers are invited to go to hearings which my husband & I both attended on 2 separate occasions. We have sent multiple letters to PSC, Utilities Inc and attorney that …
The WORST utility company I have ever dealt with! Unorganized, charges fees to make an online payment. I wish I had other options, but unfortunately I am stuck with this.
Bill was totally wrong…didn’t post payment and gave me a late fee…called 3 times…first 2 connected …rang 4 times and disconnected. Finally got a live person agreed with me ..put me onhold for 45 minutes and disconnected………..still not fixed.
I’m amazed by the cost of water by Sunshine. Ridiculous. I lived 5 minutes away and my water was $20 a month, now it’s over $80. They are definitely taking advantage.
They don’t even deserve a 1 star but that is the lowest I can give them here. Terrible company and I would highly suggest if you can stay out of their service area when buying a home or renting where you have to pay the water bill that you stay away from the areas they service.
I’d give half a star also. Since the name change I’ve been getting over due notices. Bill due on the 13th, money taken from my account on the 12th and overdue notice printed on the 19th. 7 days after they received the money. Called and …
I was billed over 200 dollars for aug and july, That’s way too much. for 2 people. I have no leaks anywhere andin july my wife was away for a month. I only water my lawn 2 times a wk in aug I didnt even turn it on due to all the rain
I live at Cypress Lakes Community in Lakeland Florida. A gentleman by the name of Bill who works for Sunshine Water Services stopped at my house during his busy schedule when I saw him while I was out walking my dogs because I mentioned to …
I just moved from Groveland to Clermont and we now have Sunshine Water Services. For 2 days of water use in the new home I was billed $37.52. My typical Groveland water bill was $66 for 30 days and for just two days of water I was billed …
Worst experience with this company. They charge fees for making an on-time or an early payment online. The only way to avoid the fee is an AUTOPAY on DUE DATE. I tried setting an autopay up and their website is an absolute garbage – won’t …
This team is awesome for response time. I asked a question about a hole in the grass (on their web “ask a question” feature) and they came out within 30 minutes to put eyes on it. Their customer service reps in the office are real nice too. Thank you Sunshine Water Services!
Wish I could leave 0 stars— the rates are insanely high. I have lived in many places in central Florida and never have I been charged such high prices for my water bill (it’s even getting close to my electric—which is ran 24/7). This …
Why charge us during a high time of inflation to pay our bills through check or visa. I have now for over a year have been mailing my statement which you do not get in a timely manner or you do and you sit on our payment. I have never …
I was billed for 432,616 gallons of water on my June bill which escalated over a 3 month period from the usual 5 to 10 K gallons to 432,616 gallons which is a $2,041 bill. I have a 3 person household with no pool and sprinklers running less …