Traveling to Galveston for the cheer bowl, my daughter was seen quickly and was given medication for an ear infection amazing staff and doctor truly appreciate the urgency as we came in late at night. Definitely recommend!
Wait forever in the waiting area! Wait forever in the room! Advised on arrival it would be 30 min. wait.. It has been 1 1/2 hour and still haven’t talked to the doctor. Will update after visit is complete.
Pleased with the visit as an out of state patient – only problem was having trouble understanding the physician – but figured it out after repeating it again. Will return if necessary…
The doctor I saw didnt seem to care at all and was in a hurry to just leave without even waiting for my questions. Front desk and assistants were good at this facility.Hopefully i never have to go back there again.
Denied my son health care because of my bill. He is 22 years old and on his father’s insurance. Not my insurance. He is pretty sick. We will not return there and I will dispute the bill.
Very nice facility, staff and Dr. Conveniently billed all through my insurance. Highly recommended. They ever serve fresh ground Starbucks coffee in waiting room.
After being in there for 15 minutes I was asked to leave to go outside because of covid I was just on with my
husbandago nobody told me nothing with my husband and now all of a sudden it’s covered again very unhappy Will not every use them again
Lovely clean facility. I was feeling very sick and the doctor there prescribed all the medicine I needed. I feel much better now. I appreciated the excellent service from every one.
As a local, this is our GO TO Urgent care! They know exactly how to handle everything from stingray stings (had them!) to pneumonia. Highly recommend!!
Great reception. Very caring personnel, extremely competent and thorough care. Dr. Zumba very personable and efficient. Only wish they provided primary care. They are much more caring than my PCP.
I have been here a few times and have always received amazing service. The ladies at the front desk are funny and kind and the doctors are professional. I highly recommend this urgent care.
Dr. Zompa is awesome! He works with me every time on payment and everyone is so kind in his facility. It’s LESS OF A WAIT THAN A HOSPITAL and way better treatment.
Very long wait in the patient room. I came to Urgent car, at 4:10. Took me back to the room at 4:50. Doctor looked at me for 2 minutes. Walked out. It’s 6:00 still the Doctor has not came back.
Ms Arizpe must be referring to the pediatric clinic next door to West Isle. West Isle treats my family promptly at any time with no appointments and it is always convenient for us. Great service and great hours.
Great courteous service. When you are feeling at your worst they know how to make it better. Love how fast they are too. In and out in no time. Hands down best place for fast medical attention. Dr. Z and staff are amazing!
I really liked the Dr. there, other than that this place is scam. I had to wait for an eternity both times I went there. I paid for each visit but they ended up charging more for whatever reason and turned it directly into collections …
Turns away patients for arbitrary policy reasons. Disconnect between the doctors and directors on the facility. They handled the situation quite poorly, considering the patient was in a great deal of pain. I understand the need for policies, but this place was heartless about it.
Go any were else besides here. Had a 8ft fall , thought i had broking some bones ,side of body hurting from 1- 10 i was a 10 (pain) luckly no broking bones but was in severe pain and they did not prescribed me any pain meds. So if your in pain DO NOT go to this place they can not help you.
Had bite that looked like an ant bite then tripled in size overnight. When there on Sunday, 1130am. In and out under 1 hour. Fast, friendly, clean, and comfortable waiting room, staff and exam rooms. Would consider again if in need of urgent medical attention in Galveston Texas.
Came in this morning with an injured foot. Found out it I had a broken bone. Receptionists were polite and friendly as well as the assistants and doctor. I had read some bad reviews and was a little nervous but I would recommend this place to anyone. The even got me in and out in under an hour.
This clinic is super! I cut myself rather badly and had to visit. Dr Williams sewed me up and did so professionally and with care. The follow up care was equally exceptional.
Our experience here was great! The doctors and staff were both very friendly as well as professional while also showing concern and compassion for my husband’s well-being! Thanks West Isle!
My husband went in with fever, chills, body ache. He also has history of ulcerative colitis and rheumatoid arthritis and takes medication by infusion that compromises his immune system. They refused to do a flu test (it had not been more …
They missed mine pretty bad. Went in there with stomach pain and was sent home with doctors orders “pulled stomach muscle, take tylenol and Google what to do for pulled muscles”(swear he told me to Google it)… Well a few days later I …
Not long ago, I took at friend, who had a head injury from a fall, to West Isle Urgent Care. The personnel was comforting, professional and prompt in diagnosing and treating my friend. We were so relieved to know Galveston had a convenient and reliable west end alternative to driving into Galv Medical Center.
Warning: They don’t close at 10, they close at 9:07. Last night, Friday 1/26/18, Jason went here for respiratory issues. He was HAVING PROBLEMS BREATHING and the woman at the front desk turned him away and said she was closing (53 minutes …
“Doctor” there wouldn’t even see me since he doesn’t believe my ailment is real. Thank you for making me feel stigmatized and not doing your job. Way to go! …
Again they will tell you that you got in later then you did. Time are wrong on google. Four hour wait.They are argue with my sister’s post lilting and about the time we got there. We have text saying when we got in the office at 11:30am and …
My wife was having abdominal pain so we went to WIUC. Seen immediately and had a CT scan done. The results were very fast. I have never been in such an efficient medical facility. Dr Zompa was kind and took great care of my wife.
Thank you for your fast and friendly service! It truly felt more like going to my family doctor rather than an Urgent Care. Love the home-town service, keep it up! Definitely would recommend!
Came here for a tb test and had a great experience. The staff was super friendly and polite. The cost is very reasonable ($35 to get it stuck and read). I was in and out quickly and while you wait they have coffee and cool fish to look at. 10/10 would recommend especially for students getting tb tests
West Isle Urgent Care makes being a parent much easier. Dr Zompa and staff are always professional and responsive. They have been there for us for just about every possible non emergency issue. Thank you!!!
The half hour to hour wait time posted on google is way wrong. We spent 3 hours before we were seen, others went before us. Then brought into an office to sit another 1.5 hours. Before seeing a doctor do not go too they do not care to see …
I paid $95 just to get told what I already knew they did not want swab me to check if I had flu, I knew were my symptoms were from get go nor they didnt do a urinalysis test, they sent me on my way still till this day running fevers. Dr …
On the morning of 2/20/16 I visited West Isle for an abscess on my very inner thigh that had become unbearable. Dr. Dino Nguen was my attending. Dr. Nguen briefly inspected the abscess and called for a consult from a colleague. They …
I took my fiancée for burns incurred from a burst of flames from a BBQ grill. The burst was so loud I heard it from inside the house and thought something had hit the wall. He has dealt with chronic pain for years from a sports injury that …
Really rude individual who answered the phone. I asked for a certain test and she said that they don’t do them. I asked if she knew where I can get one and said no sarcastically and hung up. Thanks for nothing. …
West Isle Urgent Care is an exceptional Urgent Care clinic in their excellent medical care from the providers and a caring and “customer service” oriented staff. Everyone is professional, compassionate and responsive. This clinic sets a high standard that others should follow.
Went there in June. I had declined some services that were considered surgical. After I went home, they billed me for IV surgeries that I did not have and tests they never told me they were running, and in office prescriptions that I never …
This practice charges both your insurance and you as the patient separately and claims your insurance hasn’t paid them. I’ve cooberated with my insurance company who says they have paid for both of my visits in full. Today I received a …
Went to the from desk and explained to the front desk lady that my daughter was diagnosed with FLU today and that I would like to know if the Doctor will prescribe me some preventive medicine since I was the one taking care of her the …
The staff was friendly, fun, and welcoming. I didn’t have to wait too long to be seen. The waiting room really does have Starbucks coffee, and the whole facility was clean and looked new. I wouldn’t hesitate to go there again. Thanks, Urgent Care!
Things did not happen that way at all. The problem is no one ever gave or relayed appt information to the patient. I would never expect or ask to be placed in front of other pts who’ve been waiting longer than us. There was a great deal …
Not a great experience AT ALL. The male nurse who checked me in had zero personality and I felt very very uncomfortable with them. The doctor probably spent a total of 1 minute with me. I went in for a broken toe; he looked at the xray and …
My wife went in to see if she broke her toe, we arrived at 11:30, there were a lot of others in the waiting room, so I knew it would be a wait. The entire room almost empty before we got seen it was 01:30 when we got taken back to the …
I can’t complain regarding the staff and their customer service. Overall everyone has been very nice. But if you’re needing covid testing and you need the results quickly I don’t recommend going here. While they can see you as a walk in, …
Every time I have had to walk into this facility I have always been greeted by the kindest smiling faces and great attitudes from the front office staff. Even when I am feeling my worse the staff manages to bring a smile to my face. The …
Dr. Zompa and his team are wonderful! We partner with them to support all of our clients occupational medicine needs from Dickinson to Galveston Island. The physicals are completed following the proper protocols, their doctors and staff …
Much better than Affinity. Affinity lied to me and gave me the wrong test and were not very nice about it! West Isle was much nicer and gave me the requested antigen test using the proper swab.
I have made several visits here and I can’t find anything to complain about, very clean, the office and medical staff are always professional, caring, and listen to you and your health concers, they get you in and don’t try to rush you out …
My wife has a complex disorder, when she gets sick, she needs iv fluid and pain meds. I called to confirm that they were able to provide what she needs and they confirmed. …
I highly recommend this urgent care clinic. Every time I go to Galveston, I either get sick or need stitches. We are generally working on our rent properties, and for some reason I’m a bit accident-prone when remodeling. I think I have …
One day into my vacation and i had gotten strep. Dr Robin Rothrock and her staff were amazing. I received great care and was able to really enjoy my vacation with my family. I live almost 4 hours away so it was great to find a place like this. Very grateful for West Isle Urgent Care.
While looking up something on Google, I happened to read an inappropriate review of West Isle Urgent Care. The doctors at West Isle have taken care of my family and our employees for years, and we have been extremely pleased. I highly …
I’ve been to West Isle Urgent Care on several occasions and have never experienced anything but prompt, professional medical care. You’re always seen by a medical doctor, often times by the owner himself, Dr. Zompa. …
This urgent care is great! The staff are courteous and prompt, I never have to wait long to be seen, the waiting room is comfortable, and they’ve always been able to handle the issues that I come in with. I recommend it to folks all the time. A truly excellent facility and a great asset to Galveston.
We should have more clinics like this one. I was seen here a couple days ago for coldlike symptoms and the staff was awesome. The clinic was clean, the doctor was informative and personable. The entire visit took about 35 mins from …
I can’t say enough about the West Isle Urgent Care Facility in Galveston. The week after Thanksgiving, I tripped on my patio, but didn’t seek medical help until 8PM. Arriving at UTMB Urgent Care in Victory Lakes, I was turned away because …
West Isle Urgent Care has provided excellent medical care for members of our boat crew and several of our office employees for several years because of their qualified and knowledgeable medical and office staff of professionals. Their …
The office staff was very friendly and accomodating. The facility was clean and wait time was minimal. However, the person that treated me was distant and seemed as if she was not concerned for my condition and sent me off rather quickly …
Front desk was great but that’s it! Doctors want to go from a simple check for strep to an EKG because you feel light headed! This is my second experience with them and they’ve been awful both times! Will not give a third chance, one bad …
My daughter is a student at TAMUG and she has severe eczema. We were very concerned about an infection on her wrist because of it, and she couldn’t get anyone at the UTMB clinic to return her call for a visit. She wanted to see a doctor for …
Ive been there cpl times before for simple sickness because have to get doctors note if you miss day at work… and they have always been good. No problem. But today I went for emergency superglue in eye incidence. I was in pain and nervous …
Gave this place 3 stars simply based on the staff and women working here. If it weren’t for them I’d give it a 1 star or 0 stars if that were an option. The owner of this place is VERY rude. Unfortunately, I had to deal with this man twice. …
I work a p.m shift and left early on Sept 3 and stopped by about 730 pm with pain on my right side. The Dr, on duty mashed around my abdomen for a minute or two and stated nothing wrong. When I woke up the following morning I didn’t feel …
My family and I love this facility! I have had to bring my 2 yr old son in a few times in the last year or so and the staff is always so friendly and welcoming with him. The Doctor is very patient and knowledgeable. We have never had …
I went for drug screening the two women in the front were extremely rude when I asked questions and inquired about what I could and couldn’t do while waiting to take test.
We were in Galveston on Thanksgiving and Mom needed care. We weren’t sure how serious it was. The staff at West Isle Urgent Care were all kind and pleasant. The care was excellent, the facility spotless and the treatment allowed us to …
The providers and staff at West Isle Urgent Care are extremely helpful, caring and honest. I would trust them with my health, my families and friends health over anyone else. They are a true godsend. Thank you to all of you who work so hard every day to ensure your patients are well taken care of and informed!
My wife has Alzheimer’s disease and the people at West Isle are wonderful with her.
Dr. Zompa and staff are very professional, very knowledgeable and very caring.
I highly recommend them.
From our first call to the clinic through arrival / treatment / departure every member of the team was competent, kind, and all around phenomenal. My husband was stung by a stingray on the west end of the island. While brand new to us, they …
The front desk was so very helpful. The staff had a smile on their face the entire time. The nurses were all very helpful and nice and the doctor was personable with a great bedside manner. It took a normal amount of time to go through my …
My daughter and I visited this clinic after she suffered an ankle injury. The facility and office staff are exceptional. We were greeted immediately and the doctor was very attentive. The x-ray tech was prompt, gentle, and caring. The …
I use West Isle Urgent Care both personally and for my employees and have always found them to be prompt, courteous and helpful. I have personally gone to them for anything from a flu shot to a sinus infection, and I’m always pleased with …
I love the physicians and staff. I have always received excellent care and have been treated respectfully by the everyone at West Isle. Thank you for taking care of me at some of my most sick times. Times I couldn’t wait a week to see my PCP.
The worst service I have ever received! I have never experienced such a rude and unprofessional front office member in my entire life. If I was able to leave and visit another urgent care facility I would! FALSLEY stating insurance could …
I have always received timely and compassionate care at this facility. I have been there many times over the years and received effective treatment for my respiratory issues. I can count on West Isle to take good care of me.
On Monday afternoon I was surf fishing and got a catfish fin stuck in my hand about 1 inch deep. We were unable to pull the spine out of my hand so we cut the catfish loose and my son drove me to this facility. We arrived how about 8 in the …
Very rude X-ray Tech. He was physcially aggresive, pushing down on my shoulders while also raising his voice with me, because I did not immediately understand his verbal instructions during a chest X-Ray. Keep in mind, I was in a great deal …
We knew there would be a wait (3 hrs.) that was not a problem so I paid $145 so she could see a professional but instead for ten minutes of his time we got a angry unprofessional Dr. Complaining to her about how no one has their covid shot …
The nurse was nice, the place was clean, but a group of us came here to get our COVID-19 PCR tests to return to Canada.
You require a negative test within 72 hours of departure to be able to board …
My fiancee and I went to West Isle on Memorial Day Monday and had a very little wait. We were treated by a Doctor which is what we needed. The staff was very nice and professional. The clinic was very clean and modern. We were in/out in …
I’ve been to this clinic three times over the past ten years, not sure why West Isle Urgent Care is unable to locate my record but that’s not surprising with the quality of care I received. …
I used their tele-doc services today. Nothing but good things to say about this urgent care clinic. They were highly recommended to me by my parents. Very happy i reached out to this place. …
Was there last week with both ascites and a deep wheezy cough, I had both been vaccinated and boosted including the flu. After the doctor and owner were rude about my service dog, so my husband took her back out to our vehicle. My husband …
Just noticed this post and find it very hard to believe. I visited clinic yesterday seeing the same Dr. I’m sure who my wife and I have seen many of times and as usual very professional and helpful. Me and my family have been going to West Isle Urgent Care for 8 + years never have had any issues at all.
Took my 12 year old daughter here after someone at a fishing pier snagged their hook deep into her arm. They were awesome. They numbed her up and got it out with absolutely no pain. Prescribed antibiotics and no issues. We were in and out in about 30 minutes.
Drop the masks!, edit; nice try getting me fired doc! Read the reviews people make better decisions than going here for your needs, zero stars are too many! …
Excellent Staff. The doctors are top shelf and the level of care that they provide is fantastic. They really do take good care of you here. I highly recommend this place
I love going to West Isle Urgent Care in Galveston. I had problems with my ear hurting and they diagnosed and treated me very quickly. Everyone was so kind from the front desk to the nurses all the way to the doctor. I was in and out of …
This place is the best. Excellent hours. Wonderful and caring staff. And they only have doctors! Good, knowledgeable, and experienced physicians. We’ve been here a few times now and will never go anywhere else (including Afinity urgent care …
Something has changed in last two years . For last couple of years I have gone here for my FAA medical exams . The most recent experience was the worst yet. The front desk help has gone down hill . I’ve tried to set an appointment now now …
We had to bring our kids while on our vacation, we were so impressed by how nice and warm the doctor and nurse were. They were not rushing and made the kids felt comfortable. This place is awesome!
From the check-in to the care provided by Dr. Anabor, the entire experience was great. I went to remove 10 staples from my head from a previous injury. My anxiety was at a 10 however, Dr. Anabor was understanding, relaxed and the entire procedure was almost painless. Thank you to the entire team for the care.
Was there last week after contracting COVID at work. Puking out my brains so given 3 days of nausea meds. They want you to pay another $125 before they will call-in a refill… many people are sick longer than 3 days with covid! Was told …
Our son woke up running a 103 fever out of nowhere during our vacation. We were also between insurances as I changed jobs. We called around and found this place. They had us in and out within about 45 minutes with a positive strep test and …
I only came here to get my TB Test done. It was a clean facility. It was never crowded whenever I came to get it done and examined. The customer service was fine with me. No one was rude or anything that stood out in a positive or negative …
Traveling to Galveston for the cheer bowl, my daughter was seen quickly and was given medication for an ear infection amazing staff and doctor truly appreciate the urgency as we came in late at night. Definitely recommend!
Go somewhere else!!!!
Clean, swift and friendly.
Doctor and staff are rude
This is Not an urgent care
Excellent care and staff.
I almost died for lack of proper care I will always steer clear of this place
The X-ray technician was so rude and rougj
Amazing. Wish I knew this existed before I wasted my time at UTMB.
Awesome patient care and service=)
Never again..coming from houston they wont see my child until night ..:/
Excellent facility. Friendly staff and excellent MDs.
Excellent care given attention paid to even the smallest issues
Thank you for your rapid response, and explaining the situation.
The staff was very friendly and the service was fast and efficient. Thank you.
Best Doctor, Clean Facility and Friendly staff… I would recommend this to all my friend…
Fortunately only used these guys a couple of times, but it was a good experience every time.
Received excellent service from Ms. Bernice, Dr. G and the rest of the staff… Thank you for going above and beyond!
Very friendly people here, and professional. It was a Sunday, but in and out in no time. Was treated like a human being!
Very prompt and curteous service. Great experience considering I have the flu. Ugh
These guys are great. No appointment needed. Good service. I use them for everything.
Rude
West Isle Urgent Care is an excellent clinic to care for occupational injuries.
Great front office staff, and especially great to be treated by an MD, not a PA. Highly recommend this facility!
Clean, fast and friendly. Great staff and doctors.
Staff are very helpful, low wait times even when they are crowded
Gave me a false positive test sent me off with no papers or proof and when I asked for them they wouldn’t give them to me.
We are always happy with the care that is taken with us when we are ill;
staff sweet and compassionate..
Wait forever in the waiting area! Wait forever in the room! Advised on arrival it would be 30 min. wait.. It has been 1 1/2 hour and still haven’t talked to the doctor. Will update after visit is complete.
Pleased with the visit as an out of state patient – only problem was having trouble understanding the physician – but figured it out after repeating it again. Will return if necessary…
Went in for a sinus infection. $350.
I have used this clinic a couple of times. They are fast, friendly, and very nice. They have been really good to us.
I’ve been there multiple times for multiple reasons and receive good care while I was there. I personally never had to wait more than 20 minutes.
Very rude the doctor said he didn’t feel comfortable with seeing my baby when they see kids didn’t even tell me why
Doctor and staff very professional and friendly. Very thorough too! I would highly recommend this clinic.
The doctor I saw didnt seem to care at all and was in a hurry to just leave without even waiting for my questions. Front desk and assistants were good at this facility.Hopefully i never have to go back there again.
Denied my son health care because of my bill. He is 22 years old and on his father’s insurance. Not my insurance. He is pretty sick. We will not return there and I will dispute the bill.
I find West Isle so reliable. Their staff are so helpful and responsive and they given me great care!
Very nice facility, staff and Dr. Conveniently billed all through my insurance. Highly recommended. They ever serve fresh ground Starbucks coffee in waiting room.
After being in there for 15 minutes I was asked to leave to go outside because of covid I was just on with my
husbandago nobody told me nothing with my husband and now all of a sudden it’s covered again very unhappy Will not every use them again
Lovely clean facility. I was feeling very sick and the doctor there prescribed all the medicine I needed. I feel much better now. I appreciated the excellent service from every one.
As a local, this is our GO TO Urgent care! They know exactly how to handle everything from stingray stings (had them!) to pneumonia. Highly recommend!!
Great reception. Very caring personnel, extremely competent and thorough care. Dr. Zumba very personable and efficient. Only wish they provided primary care. They are much more caring than my PCP.
I have been here a few times and have always received amazing service. The ladies at the front desk are funny and kind and the doctors are professional. I highly recommend this urgent care.
Dr. Zompa is awesome! He works with me every time on payment and everyone is so kind in his facility. It’s LESS OF A WAIT THAN A HOSPITAL and way better treatment.
Very long wait in the patient room. I came to Urgent car, at 4:10. Took me back to the room at 4:50. Doctor looked at me for 2 minutes. Walked out. It’s 6:00 still the Doctor has not came back.
Ms Arizpe must be referring to the pediatric clinic next door to West Isle. West Isle treats my family promptly at any time with no appointments and it is always convenient for us. Great service and great hours.
Great courteous service. When you are feeling at your worst they know how to make it better. Love how fast they are too. In and out in no time. Hands down best place for fast medical attention. Dr. Z and staff are amazing!
I really liked the Dr. there, other than that this place is scam. I had to wait for an eternity both times I went there. I paid for each visit but they ended up charging more for whatever reason and turned it directly into collections …
Turns away patients for arbitrary policy reasons. Disconnect between the doctors and directors on the facility. They handled the situation quite poorly, considering the patient was in a great deal of pain. I understand the need for policies, but this place was heartless about it.
Go any were else besides here. Had a 8ft fall , thought i had broking some bones ,side of body hurting from 1- 10 i was a 10 (pain) luckly no broking bones but was in severe pain and they did not prescribed me any pain meds. So if your in pain DO NOT go to this place they can not help you.
Had bite that looked like an ant bite then tripled in size overnight. When there on Sunday, 1130am. In and out under 1 hour. Fast, friendly, clean, and comfortable waiting room, staff and exam rooms. Would consider again if in need of urgent medical attention in Galveston Texas.
Came in this morning with an injured foot. Found out it I had a broken bone. Receptionists were polite and friendly as well as the assistants and doctor. I had read some bad reviews and was a little nervous but I would recommend this place to anyone. The even got me in and out in under an hour.
I have been using these guys for years. I have never had a bad experience to report. The service is quick and the staff is always so kind.
This clinic is super! I cut myself rather badly and had to visit. Dr Williams sewed me up and did so professionally and with care. The follow up care was equally exceptional.
Our experience here was great! The doctors and staff were both very friendly as well as professional while also showing concern and compassion for my husband’s well-being! Thanks West Isle!
My husband went in with fever, chills, body ache. He also has history of ulcerative colitis and rheumatoid arthritis and takes medication by infusion that compromises his immune system. They refused to do a flu test (it had not been more …
They missed mine pretty bad. Went in there with stomach pain and was sent home with doctors orders “pulled stomach muscle, take tylenol and Google what to do for pulled muscles”(swear he told me to Google it)… Well a few days later I …
Not long ago, I took at friend, who had a head injury from a fall, to West Isle Urgent Care. The personnel was comforting, professional and prompt in diagnosing and treating my friend. We were so relieved to know Galveston had a convenient and reliable west end alternative to driving into Galv Medical Center.
Warning: They don’t close at 10, they close at 9:07. Last night, Friday 1/26/18, Jason went here for respiratory issues. He was HAVING PROBLEMS BREATHING and the woman at the front desk turned him away and said she was closing (53 minutes …
“Doctor” there wouldn’t even see me since he doesn’t believe my ailment is real. Thank you for making me feel stigmatized and not doing your job. Way to go! …
Again they will tell you that you got in later then you did. Time are wrong on google. Four hour wait.They are argue with my sister’s post lilting and about the time we got there. We have text saying when we got in the office at 11:30am and …
My wife was having abdominal pain so we went to WIUC. Seen immediately and had a CT scan done. The results were very fast. I have never been in such an efficient medical facility. Dr Zompa was kind and took great care of my wife.
Thank you for your fast and friendly service! It truly felt more like going to my family doctor rather than an Urgent Care. Love the home-town service, keep it up! Definitely would recommend!
Came here for a tb test and had a great experience. The staff was super friendly and polite. The cost is very reasonable ($35 to get it stuck and read). I was in and out quickly and while you wait they have coffee and cool fish to look at. 10/10 would recommend especially for students getting tb tests
West Isle Urgent Care makes being a parent much easier. Dr Zompa and staff are always professional and responsive. They have been there for us for just about every possible non emergency issue. Thank you!!!
The half hour to hour wait time posted on google is way wrong. We spent 3 hours before we were seen, others went before us. Then brought into an office to sit another 1.5 hours. Before seeing a doctor do not go too they do not care to see …
I paid $95 just to get told what I already knew they did not want swab me to check if I had flu, I knew were my symptoms were from get go nor they didnt do a urinalysis test, they sent me on my way still till this day running fevers. Dr …
On the morning of 2/20/16 I visited West Isle for an abscess on my very inner thigh that had become unbearable. Dr. Dino Nguen was my attending. Dr. Nguen briefly inspected the abscess and called for a consult from a colleague. They …
I took my fiancée for burns incurred from a burst of flames from a BBQ grill. The burst was so loud I heard it from inside the house and thought something had hit the wall. He has dealt with chronic pain for years from a sports injury that …
Really rude individual who answered the phone. I asked for a certain test and she said that they don’t do them. I asked if she knew where I can get one and said no sarcastically and hung up. Thanks for nothing. …
Best urgent care I have ever been to! Clean, fast, friendly, and knowledgeable health care providers. Highly recommend.
West Isle Urgent Care is an exceptional Urgent Care clinic in their excellent medical care from the providers and a caring and “customer service” oriented staff. Everyone is professional, compassionate and responsive. This clinic sets a high standard that others should follow.
Went there in June. I had declined some services that were considered surgical. After I went home, they billed me for IV surgeries that I did not have and tests they never told me they were running, and in office prescriptions that I never …
This practice charges both your insurance and you as the patient separately and claims your insurance hasn’t paid them. I’ve cooberated with my insurance company who says they have paid for both of my visits in full. Today I received a …
Went to the from desk and explained to the front desk lady that my daughter was diagnosed with FLU today and that I would like to know if the Doctor will prescribe me some preventive medicine since I was the one taking care of her the …
The staff was friendly, fun, and welcoming. I didn’t have to wait too long to be seen. The waiting room really does have Starbucks coffee, and the whole facility was clean and looked new. I wouldn’t hesitate to go there again. Thanks, Urgent Care!
Things did not happen that way at all. The problem is no one ever gave or relayed appt information to the patient. I would never expect or ask to be placed in front of other pts who’ve been waiting longer than us. There was a great deal …
Not a great experience AT ALL. The male nurse who checked me in had zero personality and I felt very very uncomfortable with them. The doctor probably spent a total of 1 minute with me. I went in for a broken toe; he looked at the xray and …
My wife went in to see if she broke her toe, we arrived at 11:30, there were a lot of others in the waiting room, so I knew it would be a wait. The entire room almost empty before we got seen it was 01:30 when we got taken back to the …
I can’t complain regarding the staff and their customer service. Overall everyone has been very nice. But if you’re needing covid testing and you need the results quickly I don’t recommend going here. While they can see you as a walk in, …
Every time I have had to walk into this facility I have always been greeted by the kindest smiling faces and great attitudes from the front office staff. Even when I am feeling my worse the staff manages to bring a smile to my face. The …
Quality medical care. Professional, caring and efficient staff. I even received a follow up phone call!
Edit!!!! A year later. New visit. …
Dr. Zompa and his team are wonderful! We partner with them to support all of our clients occupational medicine needs from Dickinson to Galveston Island. The physicals are completed following the proper protocols, their doctors and staff …
Much better than Affinity. Affinity lied to me and gave me the wrong test and were not very nice about it! West Isle was much nicer and gave me the requested antigen test using the proper swab.
I have made several visits here and I can’t find anything to complain about, very clean, the office and medical staff are always professional, caring, and listen to you and your health concers, they get you in and don’t try to rush you out …
My wife has a complex disorder, when she gets sick, she needs iv fluid and pain meds. I called to confirm that they were able to provide what she needs and they confirmed. …
I highly recommend this urgent care clinic. Every time I go to Galveston, I either get sick or need stitches. We are generally working on our rent properties, and for some reason I’m a bit accident-prone when remodeling. I think I have …
One day into my vacation and i had gotten strep. Dr Robin Rothrock and her staff were amazing. I received great care and was able to really enjoy my vacation with my family. I live almost 4 hours away so it was great to find a place like this. Very grateful for West Isle Urgent Care.
While looking up something on Google, I happened to read an inappropriate review of West Isle Urgent Care. The doctors at West Isle have taken care of my family and our employees for years, and we have been extremely pleased. I highly …
I’ve been to West Isle Urgent Care on several occasions and have never experienced anything but prompt, professional medical care. You’re always seen by a medical doctor, often times by the owner himself, Dr. Zompa. …
This urgent care is great! The staff are courteous and prompt, I never have to wait long to be seen, the waiting room is comfortable, and they’ve always been able to handle the issues that I come in with. I recommend it to folks all the time. A truly excellent facility and a great asset to Galveston.
We should have more clinics like this one. I was seen here a couple days ago for coldlike symptoms and the staff was awesome. The clinic was clean, the doctor was informative and personable. The entire visit took about 35 mins from …
I can’t say enough about the West Isle Urgent Care Facility in Galveston. The week after Thanksgiving, I tripped on my patio, but didn’t seek medical help until 8PM. Arriving at UTMB Urgent Care in Victory Lakes, I was turned away because …
West Isle Urgent Care has provided excellent medical care for members of our boat crew and several of our office employees for several years because of their qualified and knowledgeable medical and office staff of professionals. Their …
The office staff was very friendly and accomodating. The facility was clean and wait time was minimal. However, the person that treated me was distant and seemed as if she was not concerned for my condition and sent me off rather quickly …
Front desk was great but that’s it! Doctors want to go from a simple check for strep to an EKG because you feel light headed! This is my second experience with them and they’ve been awful both times! Will not give a third chance, one bad …
My daughter is a student at TAMUG and she has severe eczema. We were very concerned about an infection on her wrist because of it, and she couldn’t get anyone at the UTMB clinic to return her call for a visit. She wanted to see a doctor for …
Ive been there cpl times before for simple sickness because have to get doctors note if you miss day at work… and they have always been good. No problem. But today I went for emergency superglue in eye incidence. I was in pain and nervous …
Gave this place 3 stars simply based on the staff and women working here. If it weren’t for them I’d give it a 1 star or 0 stars if that were an option. The owner of this place is VERY rude. Unfortunately, I had to deal with this man twice. …
I work a p.m shift and left early on Sept 3 and stopped by about 730 pm with pain on my right side. The Dr, on duty mashed around my abdomen for a minute or two and stated nothing wrong. When I woke up the following morning I didn’t feel …
My family and I love this facility! I have had to bring my 2 yr old son in a few times in the last year or so and the staff is always so friendly and welcoming with him. The Doctor is very patient and knowledgeable. We have never had …
I went for drug screening the two women in the front were extremely rude when I asked questions and inquired about what I could and couldn’t do while waiting to take test.
We were in Galveston on Thanksgiving and Mom needed care. We weren’t sure how serious it was. The staff at West Isle Urgent Care were all kind and pleasant. The care was excellent, the facility spotless and the treatment allowed us to …
We have been going to West Isle Urgent Care for years and always get fast, efficient, and exceptional care. …
The providers and staff at West Isle Urgent Care are extremely helpful, caring and honest. I would trust them with my health, my families and friends health over anyone else. They are a true godsend. Thank you to all of you who work so hard every day to ensure your patients are well taken care of and informed!
The most urgent care Urgent Care Clinic I have ever been fortunate enough to visit! …
My wife has Alzheimer’s disease and the people at West Isle are wonderful with her.
Dr. Zompa and staff are very professional, very knowledgeable and very caring.
I highly recommend them.
From our first call to the clinic through arrival / treatment / departure every member of the team was competent, kind, and all around phenomenal. My husband was stung by a stingray on the west end of the island. While brand new to us, they …
The front desk was so very helpful. The staff had a smile on their face the entire time. The nurses were all very helpful and nice and the doctor was personable with a great bedside manner. It took a normal amount of time to go through my …
My daughter and I visited this clinic after she suffered an ankle injury. The facility and office staff are exceptional. We were greeted immediately and the doctor was very attentive. The x-ray tech was prompt, gentle, and caring. The …
I use West Isle Urgent Care both personally and for my employees and have always found them to be prompt, courteous and helpful. I have personally gone to them for anything from a flu shot to a sinus infection, and I’m always pleased with …
I love the physicians and staff. I have always received excellent care and have been treated respectfully by the everyone at West Isle. Thank you for taking care of me at some of my most sick times. Times I couldn’t wait a week to see my PCP.
The worst service I have ever received! I have never experienced such a rude and unprofessional front office member in my entire life. If I was able to leave and visit another urgent care facility I would! FALSLEY stating insurance could …
I have always received timely and compassionate care at this facility. I have been there many times over the years and received effective treatment for my respiratory issues. I can count on West Isle to take good care of me.
On Monday afternoon I was surf fishing and got a catfish fin stuck in my hand about 1 inch deep. We were unable to pull the spine out of my hand so we cut the catfish loose and my son drove me to this facility. We arrived how about 8 in the …
Very rude X-ray Tech. He was physcially aggresive, pushing down on my shoulders while also raising his voice with me, because I did not immediately understand his verbal instructions during a chest X-Ray. Keep in mind, I was in a great deal …
We knew there would be a wait (3 hrs.) that was not a problem so I paid $145 so she could see a professional but instead for ten minutes of his time we got a angry unprofessional Dr. Complaining to her about how no one has their covid shot …
The nurse was nice, the place was clean, but a group of us came here to get our COVID-19 PCR tests to return to Canada.
You require a negative test within 72 hours of departure to be able to board …
My fiancee and I went to West Isle on Memorial Day Monday and had a very little wait. We were treated by a Doctor which is what we needed. The staff was very nice and professional. The clinic was very clean and modern. We were in/out in …
I’ve been to this clinic three times over the past ten years, not sure why West Isle Urgent Care is unable to locate my record but that’s not surprising with the quality of care I received. …
I used their tele-doc services today. Nothing but good things to say about this urgent care clinic. They were highly recommended to me by my parents. Very happy i reached out to this place. …
Was there last week with both ascites and a deep wheezy cough, I had both been vaccinated and boosted including the flu. After the doctor and owner were rude about my service dog, so my husband took her back out to our vehicle. My husband …
Just noticed this post and find it very hard to believe. I visited clinic yesterday seeing the same Dr. I’m sure who my wife and I have seen many of times and as usual very professional and helpful. Me and my family have been going to West Isle Urgent Care for 8 + years never have had any issues at all.
Took my 12 year old daughter here after someone at a fishing pier snagged their hook deep into her arm. They were awesome. They numbed her up and got it out with absolutely no pain. Prescribed antibiotics and no issues. We were in and out in about 30 minutes.
Drop the masks!, edit; nice try getting me fired doc! Read the reviews people make better decisions than going here for your needs, zero stars are too many! …
Excellent Staff. The doctors are top shelf and the level of care that they provide is fantastic. They really do take good care of you here. I highly recommend this place
I love going to West Isle Urgent Care in Galveston. I had problems with my ear hurting and they diagnosed and treated me very quickly. Everyone was so kind from the front desk to the nurses all the way to the doctor. I was in and out of …
This place is the best. Excellent hours. Wonderful and caring staff. And they only have doctors! Good, knowledgeable, and experienced physicians. We’ve been here a few times now and will never go anywhere else (including Afinity urgent care …
Something has changed in last two years . For last couple of years I have gone here for my FAA medical exams . The most recent experience was the worst yet. The front desk help has gone down hill . I’ve tried to set an appointment now now …
We had to bring our kids while on our vacation, we were so impressed by how nice and warm the doctor and nurse were. They were not rushing and made the kids felt comfortable. This place is awesome!
From the check-in to the care provided by Dr. Anabor, the entire experience was great. I went to remove 10 staples from my head from a previous injury. My anxiety was at a 10 however, Dr. Anabor was understanding, relaxed and the entire procedure was almost painless. Thank you to the entire team for the care.
Was there last week after contracting COVID at work. Puking out my brains so given 3 days of nausea meds. They want you to pay another $125 before they will call-in a refill… many people are sick longer than 3 days with covid! Was told …
Our son woke up running a 103 fever out of nowhere during our vacation. We were also between insurances as I changed jobs. We called around and found this place. They had us in and out within about 45 minutes with a positive strep test and …
I only came here to get my TB Test done. It was a clean facility. It was never crowded whenever I came to get it done and examined. The customer service was fine with me. No one was rude or anything that stood out in a positive or negative …