This company is rude. I have to call multiple times to get the right fax number and then in the lady says I have had multiple phone calls after yours when I called not even 10 minutes ago. Then in the middle of me speaking she says ok bye bye and proceeds to hang up!!! RUDE!!!! Her name was Julie!!
Online products are outdated. Lacking customer service in the branches expect employees talking to each other or listening to ipods instead of helping customers. Improvements are much needed.
I would like to thank you Capucine and Ms. Edwards for their outstanding support and professionalism in smoothly finalizing and managing my construction loan . Excellent job. Keep it up.
Out of 5 lenders, Severn Was the only one to process my PPP Application, and it was approved and funded within days. Extremely impressed and grateful for their dedication and service to this community.
Great “in house” customer service however if you EVERY plan on using online banking- skip this bank. There online banking system is flat out atrocious. I’ve brought this to the attention of the employees who share my complaints. …
I very rarely write reviews for companies, in this case, this is the first review for a bank. I have purchased two homes before, and refinanced twice. I used Severn Bank for the purchase of a third home for investment purposes. I have never …
I wish I had read the reviews before using Severen Bank for a refinance. By far the worst banking experience I’ve ever had. Four months after the promised 45 day closing I had lost my patience and ended the relationship. Any negative review …
We had an excellent experience with Severan Bank. Paul’s team was excellent in getting us through the closing process fast with out a hitch. Thank you again for all your help.
My wife, Kathy, and I applied to Severn Bank for a loan to purchase a condo at the beach that was ideal for our retirement, but a move that had to be financed by selling our home in the country. Although complicated by a bridge loan, our …
Cindy Wheeler is an absolutely terrific banking administrator and an exceptional attribute to the Severn Bank. Not only is she very responsive and personable, but she is very experienced in banking and helpful with Severn’s banking …
I love the fact that Severn bank feels like a small town bank. The customer service is excellent. I have worked with Cindy wheeler and she has always been quick and responsive. I always feel like my business is important to them.
The team at Severn Bank (mortgage division in Frederick particularly) did an outstanding job in achieving a very tight closing date for me on a home purchase. …
I am compelled to leave this negative review because my experience with Severn Bank was the absolute worst. I will always regret my shortsighted decision to work with this bank. …
Middling to poor.
Just horrible in every way.
Is a true community bank.
Just opened my business account and had great customer service.
Horrible bank to deal with.Never returns phone calls.If you have a small business never deal with them.
CLOSED ON SATURDAYS??? So if youre too busy to make it there before 5:00 during the week “oops sorry man youre f**ked”
I have been a part of this bank for a few years, I love the KASASA account benefits!
This company is rude. I have to call multiple times to get the right fax number and then in the lady says I have had multiple phone calls after yours when I called not even 10 minutes ago. Then in the middle of me speaking she says ok bye bye and proceeds to hang up!!! RUDE!!!! Her name was Julie!!
Online products are outdated. Lacking customer service in the branches expect employees talking to each other or listening to ipods instead of helping customers. Improvements are much needed.
Kim, Sandy, and Sandy at the Crofton branch are all wonderful and very professional!! …
I would like to thank you Capucine and Ms. Edwards for their outstanding support and professionalism in smoothly finalizing and managing my construction loan . Excellent job. Keep it up.
Out of 5 lenders, Severn Was the only one to process my PPP Application, and it was approved and funded within days. Extremely impressed and grateful for their dedication and service to this community.
Great “in house” customer service however if you EVERY plan on using online banking- skip this bank. There online banking system is flat out atrocious. I’ve brought this to the attention of the employees who share my complaints. …
I very rarely write reviews for companies, in this case, this is the first review for a bank. I have purchased two homes before, and refinanced twice. I used Severn Bank for the purchase of a third home for investment purposes. I have never …
I wish I had read the reviews before using Severen Bank for a refinance. By far the worst banking experience I’ve ever had. Four months after the promised 45 day closing I had lost my patience and ended the relationship. Any negative review …
We had an excellent experience with Severan Bank. Paul’s team was excellent in getting us through the closing process fast with out a hitch. Thank you again for all your help.
I agree with other previously posted negative reviews:
We were contacted by a loan counsellor who was our point of contact throughout …
My wife, Kathy, and I applied to Severn Bank for a loan to purchase a condo at the beach that was ideal for our retirement, but a move that had to be financed by selling our home in the country. Although complicated by a bridge loan, our …
Cindy Wheeler is an absolutely terrific banking administrator and an exceptional attribute to the Severn Bank. Not only is she very responsive and personable, but she is very experienced in banking and helpful with Severn’s banking …
I love the fact that Severn bank feels like a small town bank. The customer service is excellent. I have worked with Cindy wheeler and she has always been quick and responsive. I always feel like my business is important to them.
The team at Severn Bank (mortgage division in Frederick particularly) did an outstanding job in achieving a very tight closing date for me on a home purchase. …
I am compelled to leave this negative review because my experience with Severn Bank was the absolute worst. I will always regret my shortsighted decision to work with this bank. …