At Alden Credit Union, we offer a wide variety of loans such as auto and personal. We are committed to helping our members with their financial … See more
I been with Alden for 7 years my 3rd loan yes I’m on ssi I love making business with them I’m paying right now as I write on a 5000 loan my credit is 729 I left hurt so depressed when they turned me down I told them do you know i …
😢😢😢😢😢😢 a one-star is even too much if I could I would put a 0 I was just put on hold for 16 minutes the person came back to me was so rude I’m a customer looking for general information and the way I was talk to is so disgusting… so …
I paid of a loan early. I overpaid by a little. They closed the account they had opened for the loan and took the amount overpaid as a fee instead of refunding the money. That is pretty crooked if you ask me.
Is there an option to give -5 stars?!?! Had to give 1 star to be able to post this!!! Seriously this credit union is the biggest joke in town!! How dare they claim “At Alden Credit Union we want to make things easier for you.” Doing …
These people are a joke stay far far far far away their customers are always getting their bank cards hacked they have zero security and when your bank card gets cancelled it’s not their problem apparently, they tried to charge me $100 to …
I was a personal customer for 16 years and a business account holder for 3years. And I was treated like I didn’t exist. The manager made promises and never kept them. Not even a call back for multiple situations. FORGET YOU ALDEN CREDIT UNION for treating your customers like nobodies. WE MAKE YOU YOUR MONEY< GOODBYE
My experience here was excellent when I first began banking with Alden. Jessica set us up with a terrific car loan and she was responsive, helpful and informative. …
I have been a member of Alden Credit Union for many years now and have nothing but good things to say about them. Kim Seaver is great at what she does, offering helpful advice in a friendly and kind manner. She is always able to answer my …
Worst credit union on Western Mass. had them for over 8 years and was always the same with actitud. Spanish clerk girl is so rude, treating customers disrespectful. Had a situation and supervisor instead of trying to resolve he was …
I opened an account here when I moved to Massachusetts in 2012. Staff are all very friendly. Locations are convenient. I’ve run into a few issues however. First and, for me, most annoying, is my account has been fraudulently hit MANY MANY …
I have been a member since 1980’s …I’ve never had a problem until now…I was signed up with online banking when it was Alden credit union…then it switched over to Alden credit union…They took the online banking away when they …
Trash company, anytime I call it’s “let me transfer you” and all I ever get is VM. No one has any answers to anything. Trash system with trash employees. Needed a specific number that they would refuse to give me, was finally able to …
I’m very disappointed in my most recent experience with Alden Credit Union. I tried to take out my second vehicle loan with them and they were not able to accommodate my needs. There were lots of back and forth emails. They asked me if I …
I just went through Aldenville Credit Union for my auto loan. Lowest rate I have seen and the approval process was so easy. Jessica made sure everything got done in a timely manner so I could go pickup my new car. I can’t say enough great things about my experience. Thank you!!
We received a letter from Alden in August stating that we had not paid the mortgage in two months, despite the fact that our July payment was received – and cashed – over three weeks before. The letter went on to state that if I don’t pay …
Hours are terrible
Horrible bank
Can not stand the place!
Their phone is ALWAYS busy
They are very professional & they always help the customer
Everyone’s very nice and helpful.
Very friendly,polite and helpful staff!
Avoid, a bad desition for first home buyers
Worst bank experience ever!!! Avoid this bank at all cost if possible.
I love Alden credit union
They never answer their phones. Very unprofessional and give very unfair loans.
Always have been happy Been a member since the late 70s.
I have NEVER had a problem with any one of the wonderful people that work there. GREAT SERVICE~
Inability to use ACH for auto loan payments is a real nuisance. Customer service is hit or miss.
Aldenville bank was great Alden Bank sucks. Need new management. Closing account
They are always fast ,friendly, and helpful. I didn’t have to stand in line at all. And had my checks cashed and was ilon my way on under 10 mins.
I been with Alden for 7 years my 3rd loan yes I’m on ssi I love making business with them I’m paying right now as I write on a 5000 loan my credit is 729 I left hurt so depressed when they turned me down I told them do you know i …
😢😢😢😢😢😢 a one-star is even too much if I could I would put a 0 I was just put on hold for 16 minutes the person came back to me was so rude I’m a customer looking for general information and the way I was talk to is so disgusting… so …
I paid of a loan early. I overpaid by a little. They closed the account they had opened for the loan and took the amount overpaid as a fee instead of refunding the money. That is pretty crooked if you ask me.
Is there an option to give -5 stars?!?! Had to give 1 star to be able to post this!!! Seriously this credit union is the biggest joke in town!! How dare they claim “At Alden Credit Union we want to make things easier for you.” Doing …
These people are a joke stay far far far far away their customers are always getting their bank cards hacked they have zero security and when your bank card gets cancelled it’s not their problem apparently, they tried to charge me $100 to …
I was a personal customer for 16 years and a business account holder for 3years. And I was treated like I didn’t exist. The manager made promises and never kept them. Not even a call back for multiple situations. FORGET YOU ALDEN CREDIT UNION for treating your customers like nobodies. WE MAKE YOU YOUR MONEY< GOODBYE
Friendly Tellers. Great atmosphere. Excellent costumer service.
My experience here was excellent when I first began banking with Alden. Jessica set us up with a terrific car loan and she was responsive, helpful and informative. …
TLDR:
You lost minimum $6,000’s just in interest and payments because of a $2 LATE FEE. READ THAT AGAIN. …
I have been a member of Alden Credit Union for many years now and have nothing but good things to say about them. Kim Seaver is great at what she does, offering helpful advice in a friendly and kind manner. She is always able to answer my …
Very poor customer service especially for a local credit union. Taking my business elsewhere.
Worst credit union on Western Mass. had them for over 8 years and was always the same with actitud. Spanish clerk girl is so rude, treating customers disrespectful. Had a situation and supervisor instead of trying to resolve he was …
I opened an account here when I moved to Massachusetts in 2012. Staff are all very friendly. Locations are convenient. I’ve run into a few issues however. First and, for me, most annoying, is my account has been fraudulently hit MANY MANY …
I have been a member since 1980’s …I’ve never had a problem until now…I was signed up with online banking when it was Alden credit union…then it switched over to Alden credit union…They took the online banking away when they …
Trash company, anytime I call it’s “let me transfer you” and all I ever get is VM. No one has any answers to anything. Trash system with trash employees. Needed a specific number that they would refuse to give me, was finally able to …
I’m very disappointed in my most recent experience with Alden Credit Union. I tried to take out my second vehicle loan with them and they were not able to accommodate my needs. There were lots of back and forth emails. They asked me if I …
I just went through Aldenville Credit Union for my auto loan. Lowest rate I have seen and the approval process was so easy. Jessica made sure everything got done in a timely manner so I could go pickup my new car. I can’t say enough great things about my experience. Thank you!!
We received a letter from Alden in August stating that we had not paid the mortgage in two months, despite the fact that our July payment was received – and cashed – over three weeks before. The letter went on to state that if I don’t pay …