Vision Health Specialties

Optometrist, Vision Health Specialties

A comprehensive eye exam is administered by an Optometrist and can detect not only vision problems but problems with eye health and general health as well.

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Vision Health Specialties Contact Details

  • 4109 N Midland Dr, Midland, TX 79707
  • 432-694-5259
  • Sunday Closed
    Monday 7:30AM to 5:30PM
    Tuesday 7:30AM to 5:30PM
    Wednesday 7:30AM to 5:30PM
    Thursday 7:30AM to 5:30PM
    Friday 8:30AM to 5:30PM
    Saturday 8:30AM to 2PM
  • https://www.visionhealth.com/
  • Facebook, Youtube, Linkedin

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Vision Health Specialties Reviews ( 181 )

  1. The scheduler refused to make an appointment if I couldn’t immediately provide an insurance card for her. My husband had the card and apparently even self pay can not schedule either. Unsure why they think they are some elite eye care place but I will take business else where.

  2. Dont give them the time of day! I called got immediately put on hold for 10 minutes!! Hung up.called back and they didn’t even ask to put me on hold, just did it!! So rude!!

  3. Friendly, thorough, clean. I can’t say enough nice things! My only complaint would be a lack of frames in different price ranges but otherwise they are spectacular.

  4. Went for the eye exam…. Waited over a month and they got one of the two pairs of glasses i need!! THEN NO ONE CALLS ME AFTER ANOTHER THREE MONTHS UNTIL I CALL AND NOW I HAVE TO WAIT OVER THE WEEKEND BECAUSE SOMEONE DIDNT BOTHER TO CALL ME AND TELL ME THEY ARRIVED??!!! I’M ASKING FOR MY MONEY BACK!!

  5. I have been going to Dr Grigsby at Vision Health Specialties for many years. I have always been happy with the care I have been given and I have not once had a complaint.

  6. I had an appointment for a Lasek consultation. Everyone was friendly and professional. I had very little wait time and was finished under an hour.

  7. Vision Health Specialties is a house of horrors. I took my Dad into them for an eye exam and waited for Dr. Neely for over an hour in the exam room. I got so bored I walked to the nurse’s station and read my iPhone. “Dr.” Neely then …

  8. During the visit, everyone was awesome, the only reason I don’t give them five stars it’s because the waiting for the new glasses it’s way to long!!

  9. Highly recommend VHS for any and all eyecare needs. I had lasik last week and the entire process was a breeze. From the front desk to the nurses, surgeons and clinic director, I was cared for every step of the way. …

  10. I always have a good experience here. Recently I had a medical issue with my eye and was able to be seen that same day. I’d recommend Vision Health Specialties.

  11. I got a piece of metal stuck in my eye on Sunday night. I called the office and the answering service reached one of the optometrist who met me up at his office and remove the object. The service is first class.

  12. They were courteous and helpful updated information the day before and only paperwork I had to do was sign showed up early and was finished before actual appointment time!!

  13. Dr. Grigsby has been my family’s optometrist for over 30 years, which is an indication of his professionalism, knowledge, and ability to get our vision corrections right. He continues vision research and stays current on the latest …

  14. My granddaughter Jordan had an appointment and told me that they were a kind and courteous staff, Dr. Sczepanski is wonderful and will discuss everything with you on a level that you can understand.

  15. These guys are crackpots. Checkout their reviews. Your vision gets worse the closer you get to their “doctors”. These people are like “The Travelers” of Augusta GA. Road bound criminals.

  16. I’ve been Dr Cook’s patient for almost 40 years. He is always patient and kind. Dr Cook answers any questions thoroughly.
    His staff is always efficient and pleasant

  17. Myself and my family have purchased our glasses from Vision Health Specialties for quite a while now. The last purchase of my glasses have been a NIGHTMARE. The cost was 950 dollars, and the worst glasses ever! CHEAP!!! CHEAP!!! PLASTIC!!! …

  18. don’t bother wasting your time and money here, I went in and they had my last name wrong which took 45 minutes to figure out throughout the entire ordeal. they didn’t even inform me what contact exam would cost or the extra additional …

  19. I called for an appointment and they were able to see me right away! The staff are so friendly and welcoming and I am very pleased with the care I received from the Dr.

  20. The service was quick and thorough. The staffs were friendly and knowledgeable. I really want to appreciate Dr. Cook and his assistant for their good work.

  21. First off when you call for an appointment you are forced to deal with a diva with a sharp tone and serious attitude problem. Second sometime went wrong with eye exam results. When my safety glasses arrived I tried them on and instantly …

  22. Dr. Grigsby and staff have always been wonderful. Such a nice man. Always willing to answer your questions. I have seen Dr. Grigsby since I was a young girl and I’m now 32.

  23. Usually a professional, albeit not overly friendly place for my vision needs. However, a young woman there was extremely rude, condescending and laughed when I asked for her manager. Manager half -heartedly apologized and tried to pass off …

  24. I was excited to get my eyes checked and was looking forward to meeting with Dr. Cook. That all changed when he stepped into the room…He was very cold, rude, and completely blew me off when I informed him that I was interested in only …

  25. Called in an asked for the measurements of the glasses I got from them 4-5 years ago. I was refused the measurement and told I have to come in an get measured. You need my weight or something. It’s historical medical information I have …

  26. I lost my last contact after moving here, and was walking around with one eye. They were booked for two weeks, but when I explained the situation they wedged me in three hours later. …

  27. Dr. Grigsby with Vision Specialties, and their staff have been our service provider for our family’s optical needs. They are friendly, efficient, and provide outstanding service to us.

  28. I have conducted my vision work with Doctor Billy Cook and highly recommend his work. Very professional man. The only thing I disagree with is insurance coverages, mine does not cover at their location for eye ware. So I have to go to other places.

  29. I called to schedule and in a fortunate turn of events I was able to get an appointment time within 20 minutes of calling. The staff is always so nice and supportive and Dr. Grigsby is a gem of a human being.

  30. If I could give 0 stars I WILL!!! I took my daughter almost a month ago and still no glasses !!!! I paid everything that same day and until this day I have not received a phone call ONCE to update me on her glasses I have to be calling every single day asking and they only tell me they are not ready we will call you …….

  31. After hearing some recommendations about this place I figured i would give this place a try. The whole process from setting up an appointment to walking out the door was very pleasant. Had no problems through the whole process. Happy i choose this place for my eyes.

  32. I give this without even walking through the door. I sent an on-line request for an appointment. After 3 days when no one called me back, I called them because someone I respect had recommended them. The lady put me on hold. After 5 minutes …

  33. “Look” no further. They make you feel important. Extremely thorough on my recent visit. Highly recommend! (Dr. Sheets turned me into a scratch golfer. 😃)

    -Travis Franco …

  34. Worst experience ever!!!! will never go back again and neither will my family. I was fitted for glasses on June 16th. It’s July 29 , I have yet to get a call from them to at least let me know what is going on.i have had to call them every …

  35. My husband and I have been with this wonderful group for more than 7 years. We have other medical problems that have an affect on our eyes. We are grateful to be served by this professional, up-to-date group of physicians and their staff.

  36. In my time going here, I’ve had an appointment cancelled an hour AFTER I arrived because the dr no showed and more recently had wound up having my son without glasses for weeks when they broke due to mistakes in the optical department. I’ve …

  37. Had lasik eye surgery done, best decision I’ve made. Even after the surgery they have kept in touch and taken care of me. My eye site is 20/10 now! Couldn’t be happier, thanks!

  38. Dr. Sheets has always been very professional and detailed during the entire examination. Always recommend him to family and friends.
    I have also seen Dr. Cook and I feel the same way about him.
    Professionalism is key at VHS.

  39. Dr Grigsby is GREAT!!! However my appointment was at 8:30 a.m. for the field vision test with eye exam at 9:00 a.m. They took people ahead of me and it was 10:00 a.m. before I got to see the doctor. By the way I was in the office at 8:10 …

  40. The staff was so sweet and also very caring of everyone ! I just don’t like how long it takes for glasses to come in ! I’ve been waiting for almost 3 weeks and my prescription is so low ! Usually at other eye places they get them done …

  41. Great experience until it came time to shop for glasses for my daughter. We were in and out of our appointment and ready to find new glasses. I understand there is a Coronavirus risk, but don’t believe the Coronavirus is smart enough to …

  42. This was my grandson’s first appointment and he was so excited asking when he gets to return. Dr. Sheets has been tending to our family for many years. With my grandson we are now 4 generations pleased to have him as our Optometrist.

  43. Great and friendly service. Almost no wait time!! The place to go when you are experiencing vision problems, need a yearly exam or need your glasses adjusted. They also give you a reminder about your appointment either by phone call or text.

  44. The people that work the front desk are rude. I wanted a copy of my prescription to order contacts from a different vendor, and as soon as this was mentioned, they became hostile. I didn’t want to order contacts from them because the …

  45. They are always professional and very thorough. The facility is clean and orderly. Dr. Grigsby is the best. He makes you feel like he really cares. Everyone is super helpful in the eye glass area.

  46. Friendly, thorough, and we left there with the most comprehensive eye exams we’ve ever had, and an understanding of everything that was done. Felt like we were the only patients Dr. Czepanski had that day, as we had her complete attention to answer any and all questions.

  47. Love Doctor cook he is absolutely amazing and extremely thorough. I have been wearing contacts for 30 years and I have never met a doctor with more experience or knowledge. Will definitely be back to see him again. The staff was very sweet and kind I will be recommending this business to all of my clients.

  48. I have been a patient for at least 20 years. I have never in my life had such a hard time making an appointment. First, I requested an appt from the reminder email that was sent to me but I never heard anything back. I get a letter by mail …

  49. I got my eyes examined almost over nearly a month ago. I have yet to receive my glasses. I’ve called each time, and I am put on hold for 10-15 minutes every time I’ve called. I was told that only one of my lens’ was in. Not both. Im getting so agitated.

  50. I was a loyal Phillips Eye Clinic customer, but I decided to give Vision Health a chance with hopes for a lower price. However, this was not the case. Not only did I find myself paying a significant amount more at Vision, but I was given …

  51. Very professional & friendly! The staff is very helpful & make you feel comfortable. Dr Grigsby is laid back & makes you feel at home while talking to you in a way that you have no worry & are fully aware of all area of your needs.

  52. Do not waste your time here. From the beginning I knew I was not gonna like this place, I wanted to gift my wife some nice glasses and when we walked in nobody bother helping us until well 20 minutes I asked for someone to help me. …

  53. Its always great when I go! Friendly staff, great doctor (Dr. Grigsby), and its very clean there! And they enforce the mask wearing policy since covid started happening! Im always comfortable asking my doctor questions about my eyes and he’s always kind and informative when answering them:)

  54. From receptionist to assistant to Dr Cook they all get down to business with professionalism and good work and give great service. I had a unusual eye problem come up and Dr Cook is adamant and thorough with solving my problem. No waiting around to get into your appointment

  55. I had an emergency with my eyes while driving. I started seeing image of sharp, jagged edges in my line of vision with both eyes and panicked. I called VHS and they said I could come on in even though it was late in the day. Not knowing …

  56. It never fails that when I order contacts from this place I never get what I want.
    7/1/22 I went in for my contact eye exam Dr Sheets was booked so I went with Dr …

  57. This was a very pleasant experience. The staff is professional, courteous, friendly, skilled and knowledgeable. In fact, it was the best experience I had in the Midland-Odessa area as I am a resident of Oklahoma. I would highly recommend this facility. It is clean and all COVID-19 precautions are taken to ensure a safe experience

  58. I had a wonderful visit yesterday with Dr. Grigsby. He is such a caring and understanding eye doctor. I really enjoyed my time with Kelly – she is an absolute doll and very knowledgeable. I do not like to wear glasses and do not have a …

  59. Dr. Cook, and staff were absolutely amazing. I came in with “something” in my eye. This was what the urgent care doc diagnosed. Dr. Cook, quickly found an ulcer in my right eye. He prescribed some medicated eye drops. Within a week I’m back to normal. I’m very grateful for his expertise, and the professionalism of his staff.

  60. As soon as I walked in, I was greeted and helped immediately. Didn’t wait long either when a woman of GREAT character came to get me and took me to each ‘station’ which was cleaned before and after myself. 😁 Dr Cook and Mrs Jazz came in …

  61. Contact prescription was not correct, I couldn’t see with trial pair. You don’t get contact prescription when you leave. Still have not received prescription over a month later. …

  62. The office is always clean and orderly. COVID-19 policies were followed.. Staff is always friendly, informative and helpful. The doctors are professional and friendly. I usually see Dr Sheets. He is very thorough and informative. They seem to have the most up to date equipment and technology.

  63. From walking in to walking out I felt so comfortable as a parent, my daughter is 4 and was recommended by her school nurse to get seen by a specialist for her eyes. She is on medicaid and alot of places turned her down because she wasn’t 5 …

  64. Ever since I first got glasses I used VHS for over 10 years. They are overpriced and my eye exams were always rushed. Staff is mostly friendly but I remember having bad experiences when I tired contacts and Dr. Cook always came off as …

  65. So disappointed about the administration. Since the last time in the month of December, 2021, now may 2022, the office/ adm. can not fix a network problem with my personal insurance. in that case please inform the patients. and please fix …

  66. I’ve been a patient for 30 years and have received excellent vision care. The extended hours accommodate us 9-5 workers, I can order glasses and/or contacts immediately after eye exam without leaving the building, can walk-in during …

  67. Great care and thoughtfulness by my Visual Therapist. She was one step ahead of me the entire session, instinctively meeting my needs (e.g., minimizing inside lighting, being prepared for all my symptom as that were exacerbated by the …

  68. The office personnel is always very friendly and helpful! The facility is kept very tidy and clean. They are definitely following the CDC COVID guidelines. Dr. Cook has been my ophthalmologist for the past 27 years. He is very professional and thorough when he does my eye exam. I would definitely recommend Vision Health Specialties!

  69. Very professional, Dr Cook was personable and professional. Very thorough. Best eye exam to date and I have had a few. Staff friendly and professional. Have already recommended to other people.

  70. I have been getting my eye exams here every year for 8 years now. I have always been seen at my appointment time without any long waits. The Dr is very good at getting my exam done and explaining everything to me. Each time I am in and out …

  71. I have heard great things about about the eye doctors here. Unfortunately for me and my family they only take two family members a day and I had three that needed an appointment. If it was not a 300 plus mile round trip that wouldn’t be a …

  72. My daughter had an appointment today to get contacts. The experience with the doctor was great. The “contact training” was not good at all. My daughter needed to be able to put in the contacts and take them out before she would be allowed …

  73. Glasses were ordered 2/17 & received 3/17 after several phone calls. Placed on several long holds without an explanations. Poor customer service. Invoice on the glasses stated they were sent back 3/10. A simple explanation or apology for the delay would of gone a long way.

  74. Only reason I’m leaving a 3 star review is because they were able to get us in quickly for eye exams. Doctor was very impersonal. Went in for contacts. Was asked twice if we were interested in glasses Both times I said NO ONLY CONTACTS. …

  75. They went above and beyond to get me in quickly. They got me in within an hour of Colleen I had a severe eye affection with an ulcer. Everyone was extremely friendly and very professional. The doctor was very attentive and explained …

  76. I have been a continuous patient of Dr. Billy Cook throughout my FAA career into retirement. VHS was Highest Caliber eye care and vision center day one and has maintained that every day since then.

  77. The eye exam was good I can’t deny that. But the service after wards is terrible. We were going to buy glasses there, it was still 20 minutes before closing and I had told them it was cash, when we went to go pay, the lady there had already …

  78. After 3 years of being patients and giving plenty of chances we have moved to a new eye Dr. The front desk staff is rude, and super unfriendly..I wish businesses knew the impact the workers at the entrance of a business have on customers. …

  79. Friendly? Yes. Nice office? Yes. However, every year, since 2016, for my annual exam it’s been at least 90 minutes, and that’s without looking at glasses. So today I thought one more chance. I got the 7:30 appointment. I was there when …

  80. Signed in, a very short wait to be called back for my tests. Completed tests and taken to eye exam room. Another short wait to see my doctor. Everything done in a friendly yet professional manner.

  81. My visit was great. Everyone was friendly, they have a great selection of frames, the exam seemed to be very thorough, the optometrist was a nice guy, and on time. The glasses fit well when I got them and I can see better. All the boxes checked. Oh, and the 1 year warranty is pretty exceptional.

  82. After nearly 40 years with Dr. Cook, I still appreciate his care and concern about my eye health. His staff have been wonderful in helping me make the right appointments, and with my needs for contacts and glasses. I have never had problems …

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