SC Broadband, a division of South Central, is Cedar City’s premier provider of Gigabit Fiber Internet and Business Telecommunication Solutions.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
| Friday | 8AM to 6PM |
604 Thomas Nelson Hwy, Arrington, VA 22922
It doesn’t speak well of a company that promised to be up and running by April and of yet we’ve seen no evidence of any internet in Charles City.
I have called 3 times now. Once I left a message, the other 2 times it rang once then hung up. How can I get a hold of someone to look into getting service?
I’ve used this company for the last 8 months, and it has consistently delivered as advertised. Great customer service too!
They don’t come to the southside of the train tracks
@Henry Thompson Extenders are B-A-A-A-D. Run some Cat6 or build a wireless bridge. It will take some effort, studying and time, but it will be worth it!
I think they are out of business? The internet has stopped working 5 day ago. I have called for days and days and the phone lines are as dead as their internet. I have been a customer for 12 years and am sad to see that they have closed down.
Bad just bad i mean they say u will get this as upload and download but u be prepared for kbps instead of mb and you say call for a service issue but you don’t call back been waiting on that too
All i can say is they want there money on time but the internet is always having issues they need to give some kind of credits.
the internet goes up comes down gets up comes down can’t watch a single movie without an interruption when the wind blows I say that’s the problem interesting the wind doesn’t affect the cell phone or my TV but they say that they can’t …
We had them come to our house and then set a date to have it installed and they never showed up office was really rude and then proceeded to tell us it would take over 2 months. Won’t be getting our business. I suggest go elsewhere
Response:
How do you create a work order for service when my internet goes down when you are closed and do not pick up the phone? Read other reviews on Facebook as well. …
Techs did installation on Dec 22. I’m using an Apple router and low-end PC with Windows 7. Worked great until a component failure took it down next day. I called on the 24th. They couldn’t come out on Christmas, but they did come out on …
Don’t care at all about customer service. Lie about everything. Charge you for service that you don’t get. No notification when the tower was changed and my service was no longer ” aligned”. Totally a surprise to a consumer to be cut off without warning.
My internet has not been working the past couple of weeks. I have called repeatedly and not recieved any sort of timeline, update and no follow up phone calls. Each time I call the woman answering the phone tells me she is passing this …
I loose Internet service several times a day regardless of weather conditions nothing makes a difference it’s just very slow laggy and always going out but still pay full price and have no other internet options where I live making it very …
I have found SCS to be extremely responsive, and also easy to deal with. Scott and Will are my main contacts, and have always taking care of me. I highly recommend them
We have had Scs for years on the farm I work on finally broke down today got it installed at the house and its awesome very fast ask for Marvin he will hook you up very fast and clean install and good people
I was so excited to get broadband. But it’s only worked the first 3 weeks. Since then I’ve been using my phone for a hot spot. I’ve called daily. Today they’ve said a technician will come Friday. Here’s hoping. I had better internet with Viasat so I’m disappointed. 😥 …
Frequently goes out. I’m paying about $110/month for 40 down an never see anything above 25. Speed fluctuates over a wide range from less than 5 to 25. Like the rest of the community…just waiting for another service option.
SCS/CVALink provides the best service available to our family of 9. We homeschool, we have children taking on-line college courses and we watch a ton of Netflix or Amazon movies. We love what SCS/CVALink provides. We tried SAT and tethering …
I’m giving this provider a 5 star review just for their communication and forthright manner in keeping future customers updated on the broadband rollout. You would never see this sort of thing from Comcast! Those of you with one star reviews, should update them to be fair. You can’t speed up the red tape of government.
Internet went out earlier today. I rebooted it several times and called at 1. Was told to reboot and unplug from everything for at least 10 mins prior to doing so. Still didn’t work. Called at 144 and said it wasn’t working and was told …
We as a family experienced a horrible service call with Jared and Dean. They were very rude to us when we wanted to know more about the plans. Wanted to charge us more money for a service call because we couldn’t understand why they were …
Internet works great half the year but as soon as trees bloom I can’t even watch Netflix. Called twice this week and once last week no answer no return of my phone call . Like I said when it works it works great but I can’t see paying 80 bucks a month for Internet that can’t even keep up with my 4g phone.
Giving 3 stars just to post this….I’m in Surry County and consideration using SCS as my isp, but am rather turned off by the tone of the owner responses here. Having worked in IT/networking in various positions for 25+ yrs and performing …
Do NOT purchase internet through this company. We have paid $95 a month for 2 MBPS! We constantly loose connection. Verizon serves the area and is about half the price for 15 MBPS DSL. Normally we support local small business, but this one is a sham!
Very bad customer service and false promises. Internet was supposed to come to Charles City County several years ago to a large percentage of the county, but never did. The citizens of Charles City County have heard SO MANY …
can,t describe how disappointed i am in how SCS has handled the Internet in Charles City . we were told over a year ago we would have it very soon as of 3/28/17 no internet. they said testing has been going on now for about a month.. I was …
The internet speeds are OKAY, however we have a re-occuring issue where the internet will randomly turn off, this usually happens in the evening – the internet will be gone for a few hours up to a few days. This happens about once a month. …
The internet service SCS provides meets all my browsing and streaming needs in Afton, and their customer service is the bomb. A human answers the phone when I call, service was setup in one painless appointment, and they checked up on me after the first couple weeks.
I had a wonderful experience with SCS Broadband. Everyone I dealt with was professional, kind and courteous. The scheduling was easy, the work was done on-time and efficiently. I highly recommend them as an ISP.
Had a problem with my internet a few days after I got it installed. Unsure if it was something I had done to it or not .Called the office and told them the problem I had and even though they were booked, they still managed to fit me into …
Called and was assured a return call within “24-48 hours”.
Waited 72 hours. Called again. Voice mail.
Four more voice mails left over three weeks time. …
Service is out every weekend and super slow during peek hours. Office claims that they are not over loaded. Lol. Had all equipment replaced 1 week ago and still have the same problem. And now they want me to sign a contract and raise the price. I’m going back to satalite now that they offer unlimited. Goodbye scs I have had enough
Two years ago SCS put up a new tower in sight of our home allowing us to have high speed unlimited reliable internet for the first time. Before that we had 4G, 3G, and satellite. Their service has been excellent. When I call I speak with a knowledgeable human! I am extremely pleased.
Called the office in June because service wasn’t working. The said no charge for the visit. The servicemen upgraded my router and again said no charge for new equipment Then 3 months later they billed my account $100.00 plus dollars. …
The gentlemen from SCS were professional, expedient and helpful from start to finish. I called to explore my options, scheduled a signal strength test and completed the installation of service, all in less than a week. I thought it would be …
Worst customer service, ever!!!! Beware, there is such a disconnect within this company!!! Waited patiently for an equipment upgrade for months because there is no weekend support. Only to find out when the tech arrives that he is here for …
You pay a much higher rate for internet service and the offered speeds are comparativly slow vrs others i have gotten in the past. But you do not get anywhere close to what you pay for. Do not purchase their top tier service. I was paying …
Edit from my last review a year ago:
I started on local tower wifi that SCS provided and had originally gave them 3/5 …
If you were also transitioned to work-from-home because of Covid-19 I suggest you try a different ISP. I was transitioned to work-from-home in March and in late March or early April the service stopped working. After contacting the company …
Excellent customer service. I was experiencing very slow download speeds and contacted SCS. They responded rapidly, and they diagnosed the problem within minutes. It was my router which needed replacing. Their guidance was helpful and thoughtful. They are very easy and professional to work with.
The WiFi goes out 5-10 times per hour. I feel like I’m getting ripped off. Service not reliable but at least they radically overcharge for it. This is a rural business that can only stay in business because of the complete lack of …
Absolutely terrible service. Called twice over 4 months to see if service was available in my area. Assured that a technician would verify wether or not service was available. Never heard back. Goes to show that without competition …
Been about a week and speed test prove that there service has been excellent. Multiple TVs streaming. About to cut the cable bill and stream everything. I’m very particular and don’t leave many reviews for any company bad or good. Install …
Mostly works ok during the day, but like others have said, services goes out multiple times a day, often for a short period of time, but can’t rely on it for Zoom/online meetings. However service slows down to nearly usable speed during …
I’ve had this service for about two weeks. So far, it’s great. Getting internet service in a rural area has been nearly impossible. SCS is filling a much needed gap in service coverage. If you don’t have better options, this company is …
Awful internet, simply waiting for Fiber optic in the area. Like Everyone else.
I would avoid this company, internet out usually 10-15 times a day and …
Update :
We have tried since December to have custom service assist us in our daily hours long outages. They have not been helpful, come out as requested, or resolved …
Haven’t had service since last week. Tech support can only walk through unplugging the router and then the will escalate the ticket to someone during business hours. Doesn’t help over a holiday though. Looking for any other option than this service.