I needed technical help with my account and got an immediate answer with my call. Bill helped me figure out the problem in less than 2 minutes. Thank you!
This is the worst communications organization imaginable. Daily they fail, every little tweak in the weather they collapse — what is wrong with this dreadful organization? Sure as heck wish we had an alternative because they are lousy to the max.
We work all the time with south central, they are quick to answer the phones, knowledgeable and go out of there way all the time to help customers. Highly recommend them
The strength is always weak. The internet cuts out when trying to work. Called South Central verious tines. The response is that they will be correcting the problem in one month. 8 months later nothing has changed
They have decent techs but their service is absolutely lousy. Never believe when they say they are going to be at your place, because it’s completely inaccurate. They also won’t call you if they aren’t able to make it. Lousy service.
South Central always gives support when needed and in a timely fashion. Another great thing is they are always giving back to the community. So appreciative of their service.
Thank’s David for your help this morning. For getting me back on line.
Laughting with me, about ” this old lady, falling backward in a box of junk
and trying to get out of it,” in my office, a couple of days ago. where the router is.
Thank You Wanda
April was extremely helpful and extremely patient when I did not know the proper way to reboot the SCC equipment. Very happy with the customer service!
Service and support is far superior to our prior Internet Service Provider. Easy to reach via telephone and pleasant and knowledgeable staff. Quick response. Answered all questions.
Great download speed, reliable service, amazing customer service. Far better in all respects than I receive from my data provider in Los Angeles. Thank you!
Today, I was granted a true miracle, or, to me, it was surely a miracle.
I am writing a Children’s Christmas book, and it has been going well. Till something Awful happened! A huge Virus, or something worse, attacked me and my …
I can’t even start. Their customer service & techs are friendly but that is the extent of it. I have never been so frustrated and disappointed with a company experience in so many ways.
We live 18 miles out of town and get GREAT internet service. We used to get satellite service and it was so slow. No problem at all with South Central.
Changed from Blue Sky to South Central, what an upgrade. Saved me money too and got five times the speed on my internet. No more being held for ransom because there was no one else.
After a power outage my internet was not functioning. Caelan lead me through multiple steps remotely with great patience and withing a few minutes I was online again. Most grateful.
Kelsey spent 45 minutes with us troubleshooting. Was so kind, knowledgeable and finally got us up and running despite needing to update our modem and splitter.
I needed assistance with password issues for my email account. The agent/tech got me squared away immediately. I did not have to wait forever and listen to elevator music either!
Always a great connection speed. Wifi temporarily and briefly stopped broadcasting and Angus with tech support had the problem identified and solved within minutes.
The employee Bill, assisted me, he was clear, easy to understand and pleasant to talk to, he was friendly and professional. He was able to help me with my issue as well as inform me how to avoid the issue in the future.
Spotty internet..like right at this moment it is 90 degrees, beautiful skies, no wind…and the internet is down AGAIN!!! Thank the Lord for Verizon 4G!! You never know if it will go down while paying bills, watching Netflix, etc…I can …
Teleworking at home with 3 kids in online school now , South Central has amazing Tech customer service and has kept our WiFi running strong , fixed our problem and had us up and running !!! Thanks guys,,, you are awesome
South Central Communications is our internet provider. In November of 2014, our internet stopped working. I called SCC and Ebbi was very professional and quick to send maintenance out. The maintenance worker was very efficient and was able to upgrade all our equipment and the service has been GREAT every since.
The company went out of their way to make sure we had installation done in a timely manner. My experience with their tech support so far has been excellent!
We have come from a large city with an actual cable service, by that I mean we had a box with DVR services, on demand, etc. The charge for that service was the same as SCC charges, and if you didn’t like that service, there was a choice in …
These guys at South Central had exceptional customer service and made me feel like they truly cared. They went out of their way to help me get situated for my employment and honestly these guys are truly genuine top-notch folks and I would recommend them ⭐⭐⭐⭐⭐ any day.
I want to express my appreciation for the excellent customer service that we’ve received with South Central Communication. Ebbi Lu has been great at getting our needs met and educating us on what would benefit our family as far as services …
The knowledge and expertise of SoCen employees we have dealt with is first rate. They are courteous and get it done.
More than we expected from a rural phone company.
Thumbs up.
My installers name was Preston, he was very polite and professional. He also went out of his way to fix an issue with my line, very happy with the service.
I don’t mind the customer service part and the technical support. I do wish that they would call once every 6 months and update their customers on any changes or to simply check on how the phone and internet is working or not working.
South central communications charged me 20$ a month extra for 2 years on my bill for an extra phone that was “accidentally added to my account” without my approval. After I found out I had been paying extra for 2 years, they said they would …
South Central is GREAT. Our building has 5 different entities who provide us with our complicated tel-com needs. Policy reasons prevent us from letting SCC do it all for us, but I wish they could. Of the 5 entities, South Central is the …
Worst internet ever! They raised our bill $10 without warning. I never authorized you to charge my card $73.50 for incredibly slow internet that is out 99.99% of the time. If you have other options DO NOT go with SCC. Save the frustration …
Unfortunately, being overcharged for sub-par speeds, about 10x slower than what I’m supposed to be getting. Paying extra for “business class” but doesn’t seem to be worth it. At least they have customer support open until 10pm, so that’s a plus.
I have always found that I get fast, efficient service. Everything has been resolved in just a few minutes. I am very pleased with all the services I recieve from South Central. Today I want to thank Bill (Jacob) Bilyeu. He was pleasant, and sovled my problem quickly. Thank you.
A good question to ask yourself when running a technology company is: does a 20-year-old history major know more about the technology required to run this company effectively than the technicians hired to fix said technology? …
High Price No Quality
They literally charge for high speed internet and provide you with worse than dial-up speeds. Customer service provides literally no service, rendering the name …
Our Internet was completely down the other night and the technician from South Central Communications named Angus had it up and running for us within minutes! We appreciated his very prompt and professional technical help!
The customer service is out of this world! We were helped right away and with such gusto! They helped us solve our problem right away and got everything squared away. They are such much nicer than our last provider.
The internet speed is poor for being “fiber.”. I have had better DSL speed. For $90, because the company forces you to have a phone line…$10. Starlink is looking better and better!
The staff at South Central is always very competent and professional. Roy and Wes came out to upgrade my internet and did a thorough and perfect job. I recommend South Central to every new person moving to this area
We pay $93/month which according to their website is almost the 1000 mbps package ($99) but we get 40 mbps top, which is less than half as fast as their slowest package listed on their website at $50/month and 100/mbps.
Honestly…. it’s just plain O.K., I’m frustrated all the time the WiFi cuts out and turns on and off. The upload speed and download speed of this provider has not earned my trust! It keeps going up and down and sometimes completely loses …
Down in Page, AZ we don’t have many options for really anything. So when choosing what you want, you often are choosing the one you dislike the least. And I’m honestly questioning whether that is SCC. I live here temporarily while I’m …
Thanks, the techs did a great job. Dave and Scott are the best! Very pleasant and did everything we asked to make our service work at it’s best. I recommend SCC anywhere any time!
Service is slow! You make your payment and they still call you with harassing phone calls once an hour every hour! Honestly the worst internet for Southern Utah!
If you’re reading reviews trying to convince yourself to get internet with South Central or one of the “other guys”, stop reading and just call South Central. You won’t find better internet or service in this valley. I work from home as an …
I had been conducting a series of WiFi test. I summarized those and email South Central Communications. I received a prompt response with various recommendations. So I called and spoke with April Macdonald Service/Support very professional …
I had a problem with my email program yesterday which I couldn’t fix myself so I called tech support and Caelan Griffith was able to quickly solve the issue. Over the years anytime I have had a problem with my computer the tech support …
Terrible internet service and terrible customer service. The internet in Page, AZ has been so bad the past two months and it seems like nothing is being done about it. Every time I call tech support they remotely restart my router/modem and …
Unreliable and overpriced. Internet costs twice as much as previous provider, yet the connection varies from slow to frequently nonexistent; it is not even as fast as the dial-up I used 15 years ago. It is very difficult to reach anyone in …
I can’t say enough, I have this company take care of my home and office. If I ever have an issue they get it taken care of, as quickly as possible. I am very careful with my referrals and I am more than confident referring everyone I know to them.
Providing quality telephone and internet service is not easy, especially in rural areas. I have dealt with Comcast/Xfinity for years. Call centers are overseas and if I ever had to go to their local office I would either have to show up …
South Central customer service is the best! They are knowledgeable and professional while still being personable. I called and left a message for help and Dave called back in about 3 minutes and had the trouble fixed in about 5 minutes. Thank you 🙂
The most spotty and unreliable internet service there is in Beaver County, I’m going to switch back to CenturyLink!
–Update 8/20/18: here I am again on a Sunday afternoon with no internet and …
19 hours to return a call. Refuae to provide admin access or a configuration file for the mode. Insists I can be charged $80/hr for their tech, when i could fix this on my own if they didnt lock me out of of the modem. Refuses to update the firmware for the modem too.
Having a problem with my email and South Central Communications, David M. was able to fix it in less than 10 minutes. How wonderful to be able to call a local company and talk to them personally. Thank you so much David for fixing my problem so quick and efficiently. Your service is really the best.
Roughly a year ago I had a change request regarding my internet connection (I was setting up a little webserver for family and friends to store and exchange home and vacation pictures) and South Central was very accommodating, implementing …
This company is terrible! I’m being billed for service I didn’t receive and am being told it’s because I broke contract so I am still being billed for a month and a half of no service. I spoke with customer service before I moved and they …
Oh, how I had it so good with South Central! My family and I moved to a more populated area and are currently receiving a much lower quality of service. Slower speeds and poor customer service in comparison to SSC, where we always had positive interactions from top to bottom. A+ service!
South Central Communications has the best Internet service hands down. I was just in Illinois and in a town of 50K had poor internet. I think sometimes we don’t know how good we have it! It was a good reminder, but oh so painful! Glad …
We recently had fiber optics internet installed at our home. The installers were great and did a fantastic job setting up our internet. We are very pleased with the service and speed of the internet. We have had no problems with South Central.
I’ve left SoCen few years ago due to spotty internet service as mentioned in other reviews, but I’ve decided to try it again. We live in a rural area and the service here is phenomenal. It’s been a weeks since we’ve had it installed and it …
Yes, it does cost more than what we paid back East, but there are no other options available. However, thankfully, we have good internet, good customer service and are very pleased with them. People usually only post when something is bad. I wanted to do when something was good!
I work at home. I’ve burnt through alot of my PTO and barely have any left because my internet frequently dies. No one’s ever explained what they’re doing to prevent this from happening, and no one’s offered to reimburse me for my time off. …
This is a great internet company! We’ve had them for years and have been extremely happy with the services provided. They hire locally in the areas they serve which also helps the communities. Very well run company, highly recommended!
I had to call South Central due to my internet going out after unplugging it to mount it on my wall instead of it just sitting on my floor since installation. I’ve had south central for two years and I’ve never had an issue. But today I am …
I made an appointment 2 weeks ago. Said they would give me a confirmation call. Never did. Just called again and they are making me wait longer, even with me being a student and needing internet for homework. They blamed it on the customer …
We recently changed from a satellite internet service to South Central fiber. Wow! What a difference. We love South Centrals internet. My internet is so much faster now. The customer service has been phenomenal. Every time I have …
We have had south central internet going on 2 years now and I must say , they are fantastic . I have zero complaints. For a little over 6 months we lived in a very remote area (a good 30 minutes out of phone service ). We relied on internet …
Accidentally got a cable line (that connects our landline and internet) cut, and got told to replace it ourselves. Cable line was extremely long to replace, and we aren’t a handy-man family like everyone else in the area. We ended up moving …
So many companies have forgotten what good customer service is, but not South Central Communications! They have the best service from both the installers as well as their customer service department. We absolutely love our internet service from them. We couldn’t be happier!
The personnel and their responses are great! I’d rate at 6 stars if I could! The price of their service is high, but the customer density ratio is so low compared to a large city…. that’s just the facts of living in a rural home and the …
Everything about the installation of fiber from South Central was wonderful. Brett and Trevor arrived exactly on time and worked diligently to get the fiber installed and to make sure that we understood exactly what was going on. They …
They are very rude and don’t work with you in any kind away. If it was up to me I would give them no stars at all and it’s super hard to get a hold on a manager. They also are not really good at all they like to believe lies. It’s not worth …
It’s very bad (like pull your hair out and yell the f word bad), but it’s the only option. The customer service group is friendly and appears helpful and engaged, but the actions they take never seem to improve the problems with our …
Today, I had a problem obtaining a WiFi signal at my cabin after a power outage. I called South Central Communications and spoke to a wonderful woman named Kelsey. …
Unfortunately they don’t want to keep current customers happy, only incentive pricing for new customers. So once they have you, as new product (1 gig internet!) comes out, current customers get gouged if they want to get it. I wish I had …
Got a call i was getting installed and the guys showed up 10 minutes later! Shout out to the guys that came by Preston, Cam & Billy they were awesome very professional, personable and communication was excellent through the whole process. …
Since day one we have had great internet service with South Central (about 3 years now). The two times we needed help from their tech department they were quick to respond and went above the call of duty. When our price went up unexpectedly …
Requested service online, got an email saying that they can get it for us but need permission. Got them permission and they told us to call to set up an appointment. I called, setup the appointment and was expected to get the service in 2 …
This is probably one of the worse service providers in the area. I thought Century Link was bad. I canceled TDS when South Central Communications offered fiber optic in my area which is on the North side of Cedar. Poor signal and poor …
Edit #2 *** they tried (added a third star just for their people – not the product). the infrastructure here just sone support 2 devices at a time. Unfortunately will be cancelling service as soon as possible. Hopefully you have other …
Ended our service had to move. The lady set up payment plans but went agains her words. We did a few payments then she demanded full payment after equipment was returned. Don’t recommend this service. Old lady needs to do something else …
We signed up with SOCEN based on the promise that fiber optic would be coming to Marysvale, UT really soon, but here we are 7 months later. We currently pay $69.95 + taxes and other fees totaling $85.61 on the best bundle package offered, …
Had a technician come out today to repair our fiber optic and he was very helpful in everyway imaginable. Always Gunna request Brett Hanson for any future help with internet problems. He’s the man.
It’s Super Bowl Sunday! Zero service. No support. What else can I say!?
Terrible service.
Makes sense lol
Spotty service at best
Always there to help.
Monopoly. Don’t have to care.
Great customer service!!
Customer service is the best!!
Excellent service!….. thanks
Melissa, Tyler you guys rock
Excellent service as always.
The fiber is fast and reliable.
Horrible wifi is always down
Professional, reliable and prompt service
The Cable Is Three Hours Behind All Of The Time
Best internet in cedar City.
Works for five minutes then disconnects even after calling!
Great service & great price.
Service is spotty. There website does not load.
Fast!!
Best Internet Provider out there. Love their service!
Fast, reliable internet. Quality Customer service!
Terrible costumer service. They pretend to care and then just ignore you
Not the best services I’ve had but probably the best in town
Paying for 1 gig getting bytes not megs bytes…. Grrr
Very good internet. Fiber optic.
Couldn’t be happier with SCC. If I have a problem they jump right on it to get it fixed👍 …
These people work around the clock to keep our connection up!
Crappy company, bad service, way worse then Cable One yet it’s our only choice and they know that, so you get what you get.
80 bucks a month for internet that almost never works. I am very displeased with this service.
Been complaining for 2 months straight. Pay for 50, get 5. FCC complaint filed.
Excellent response on getting service connected. Showed up on the day promised and got me connected quickly.
Scc is a very customer friendly internet provider offering help in a very timely manner and expert advice
Excellent Service. Outstanding Staff. I enjoy working with South Central Communications.
Service is bad. Last few comments can prove it. 😂👍 glad I cancelled.I tried. …
I live in rural Utah and have 1Gig fiber internet, are you kidding me!? What an awesome company!
Ok but pricey for not very good internet. Waiting to cancel and buy starlink!
I needed technical help with my account and got an immediate answer with my call. Bill helped me figure out the problem in less than 2 minutes. Thank you!
I have been a South Central Communications customer for years. They have been very responsive and professional in all our dealings.
Had internet problem that had been ongoing for sometime. Dave spent enough time on line with me to actually solve the problem. Thank you Dave. Dean
Wonderful customer service, best internet we’ve found, good company!
This is the worst communications organization imaginable. Daily they fail, every little tweak in the weather they collapse — what is wrong with this dreadful organization? Sure as heck wish we had an alternative because they are lousy to the max.
The internet speed isn’t very good but since there are no other options this is what we have deal with. The internet is very slow
For the last 18 months I’ve used SCC and had pretty amazing service.
We work all the time with south central, they are quick to answer the phones, knowledgeable and go out of there way all the time to help customers. Highly recommend them
Great service, if I ever have an issue, I just call in and they take care of it. Love the 1 Gig.
I really like the ladies in the office. They’re super friendly and helpful.
Awesome customer service! We have had problems with our internet service and Ebbi was great to get someone out to take a look at it quickly!
Easy to reach a knowledgeable person on the phone who can address every issue (which haven’t been many). Very reliable internet service.
Great Customer Service. Ebbi’s customer service was outstanding and she was wonderful to help me figure out my bill.
Bill was amazing!
He was patient, thorough, and totally walked me through my issue.
This company always does a great job! If I ever have any questions, I always get a reply promptly. Great service!
Thank you for all your help.Every connection I’ve had with South Central has been very good.we are lucky to have your company here in Kanab.thank you!
Cealan Assisted me with getting the home router back on line. Very professional, patient, courteous; an asset to the So Central team.
Several outages in the past couple of days which means our companies can’t run credit cards. No 24 hour or emergency support.
Customer Service was great to deal with, had me back working in no time at all. Thanks South Central Communications.
Kelsey was a very big help to me this morning. All my dealing have been good with everyone I’ve talked too. Thank you!!!
The assistance I received from south central communications was excellent and fast.
They immediately fixed my internet problem.
The strength is always weak. The internet cuts out when trying to work. Called South Central verious tines. The response is that they will be correcting the problem in one month. 8 months later nothing has changed
The speed is unbeatable and the customer service is great as well . Local and you don’t have to speak to someone in another country.
They have decent techs but their service is absolutely lousy. Never believe when they say they are going to be at your place, because it’s completely inaccurate. They also won’t call you if they aren’t able to make it. Lousy service.
Eric was the BEST installer! He went above and beyond to get us what we needed and best of all he LISTENED! Great service!
South Central always gives support when needed and in a timely fashion. Another great thing is they are always giving back to the community. So appreciative of their service.
Thank’s David for your help this morning. For getting me back on line.
Laughting with me, about ” this old lady, falling backward in a box of junk
and trying to get out of it,” in my office, a couple of days ago. where the router is.
Thank You Wanda
Kelsey was extremely helpful and patient in resolving our problem. Highly recommend this company and their excellent customer service.
April was extremely helpful and extremely patient when I did not know the proper way to reboot the SCC equipment. Very happy with the customer service!
Service and support is far superior to our prior Internet Service Provider. Easy to reach via telephone and pleasant and knowledgeable staff. Quick response. Answered all questions.
Great download speed, reliable service, amazing customer service. Far better in all respects than I receive from my data provider in Los Angeles. Thank you!
We are extremely happy with our recent Internet upgrade. All staff that I dealt with were professional, helpful and kind.
Today, I was granted a true miracle, or, to me, it was surely a miracle.
I am writing a Children’s Christmas book, and it has been going well. Till something Awful happened! A huge Virus, or something worse, attacked me and my …
I can’t even start. Their customer service & techs are friendly but that is the extent of it. I have never been so frustrated and disappointed with a company experience in so many ways.
We live 18 miles out of town and get GREAT internet service. We used to get satellite service and it was so slow. No problem at all with South Central.
Changed from Blue Sky to South Central, what an upgrade. Saved me money too and got five times the speed on my internet. No more being held for ransom because there was no one else.
After a power outage my internet was not functioning. Caelan lead me through multiple steps remotely with great patience and withing a few minutes I was online again. Most grateful.
Kelsey spent 45 minutes with us troubleshooting. Was so kind, knowledgeable and finally got us up and running despite needing to update our modem and splitter.
If you want the fastest internet available, at the best price…south Central is your place! GEAH! …
I needed assistance with password issues for my email account. The agent/tech got me squared away immediately. I did not have to wait forever and listen to elevator music either!
Always a great connection speed. Wifi temporarily and briefly stopped broadcasting and Angus with tech support had the problem identified and solved within minutes.
The employee Bill, assisted me, he was clear, easy to understand and pleasant to talk to, he was friendly and professional. He was able to help me with my issue as well as inform me how to avoid the issue in the future.
Spotty internet..like right at this moment it is 90 degrees, beautiful skies, no wind…and the internet is down AGAIN!!! Thank the Lord for Verizon 4G!! You never know if it will go down while paying bills, watching Netflix, etc…I can …
Teleworking at home with 3 kids in online school now , South Central has amazing Tech customer service and has kept our WiFi running strong , fixed our problem and had us up and running !!! Thanks guys,,, you are awesome
The most confused group of monkeys at a switchboard!
My service was interrupted, after making a call to the bank to verify my recent …
Dave was great in helping us reboot. It has been so long since we have had any problems we couldn’t remember how to do it. Thanks Dave. Five stars.
South Central Communications is our internet provider. In November of 2014, our internet stopped working. I called SCC and Ebbi was very professional and quick to send maintenance out. The maintenance worker was very efficient and was able to upgrade all our equipment and the service has been GREAT every since.
The company went out of their way to make sure we had installation done in a timely manner. My experience with their tech support so far has been excellent!
We have come from a large city with an actual cable service, by that I mean we had a box with DVR services, on demand, etc. The charge for that service was the same as SCC charges, and if you didn’t like that service, there was a choice in …
These guys at South Central had exceptional customer service and made me feel like they truly cared. They went out of their way to help me get situated for my employment and honestly these guys are truly genuine top-notch folks and I would recommend them ⭐⭐⭐⭐⭐ any day.
I want to express my appreciation for the excellent customer service that we’ve received with South Central Communication. Ebbi Lu has been great at getting our needs met and educating us on what would benefit our family as far as services …
The knowledge and expertise of SoCen employees we have dealt with is first rate. They are courteous and get it done.
More than we expected from a rural phone company.
Thumbs up.
My installers name was Preston, he was very polite and professional. He also went out of his way to fix an issue with my line, very happy with the service.
I don’t mind the customer service part and the technical support. I do wish that they would call once every 6 months and update their customers on any changes or to simply check on how the phone and internet is working or not working.
South central communications charged me 20$ a month extra for 2 years on my bill for an extra phone that was “accidentally added to my account” without my approval. After I found out I had been paying extra for 2 years, they said they would …
South Central is GREAT. Our building has 5 different entities who provide us with our complicated tel-com needs. Policy reasons prevent us from letting SCC do it all for us, but I wish they could. Of the 5 entities, South Central is the …
Worst internet ever! They raised our bill $10 without warning. I never authorized you to charge my card $73.50 for incredibly slow internet that is out 99.99% of the time. If you have other options DO NOT go with SCC. Save the frustration …
Unfortunately, being overcharged for sub-par speeds, about 10x slower than what I’m supposed to be getting. Paying extra for “business class” but doesn’t seem to be worth it. At least they have customer support open until 10pm, so that’s a plus.
I have always found that I get fast, efficient service. Everything has been resolved in just a few minutes. I am very pleased with all the services I recieve from South Central. Today I want to thank Bill (Jacob) Bilyeu. He was pleasant, and sovled my problem quickly. Thank you.
A good question to ask yourself when running a technology company is: does a 20-year-old history major know more about the technology required to run this company effectively than the technicians hired to fix said technology? …
High Price No Quality
They literally charge for high speed internet and provide you with worse than dial-up speeds. Customer service provides literally no service, rendering the name …
Our Internet was completely down the other night and the technician from South Central Communications named Angus had it up and running for us within minutes! We appreciated his very prompt and professional technical help!
The customer service is out of this world! We were helped right away and with such gusto! They helped us solve our problem right away and got everything squared away. They are such much nicer than our last provider.
The internet speed is poor for being “fiber.”. I have had better DSL speed. For $90, because the company forces you to have a phone line…$10. Starlink is looking better and better!
The staff at South Central is always very competent and professional. Roy and Wes came out to upgrade my internet and did a thorough and perfect job. I recommend South Central to every new person moving to this area
We pay $93/month which according to their website is almost the 1000 mbps package ($99) but we get 40 mbps top, which is less than half as fast as their slowest package listed on their website at $50/month and 100/mbps.
Honestly…. it’s just plain O.K., I’m frustrated all the time the WiFi cuts out and turns on and off. The upload speed and download speed of this provider has not earned my trust! It keeps going up and down and sometimes completely loses …
Down in Page, AZ we don’t have many options for really anything. So when choosing what you want, you often are choosing the one you dislike the least. And I’m honestly questioning whether that is SCC. I live here temporarily while I’m …
Thanks, the techs did a great job. Dave and Scott are the best! Very pleasant and did everything we asked to make our service work at it’s best. I recommend SCC anywhere any time!
Service is slow! You make your payment and they still call you with harassing phone calls once an hour every hour! Honestly the worst internet for Southern Utah!
If you’re reading reviews trying to convince yourself to get internet with South Central or one of the “other guys”, stop reading and just call South Central. You won’t find better internet or service in this valley. I work from home as an …
I had been conducting a series of WiFi test. I summarized those and email South Central Communications. I received a prompt response with various recommendations. So I called and spoke with April Macdonald Service/Support very professional …
I spoke to several different people when I called to set up internet for the first time.
Each person was amazingly polite and went …
I had a problem with my email program yesterday which I couldn’t fix myself so I called tech support and Caelan Griffith was able to quickly solve the issue. Over the years anytime I have had a problem with my computer the tech support …
Terrible internet service and terrible customer service. The internet in Page, AZ has been so bad the past two months and it seems like nothing is being done about it. Every time I call tech support they remotely restart my router/modem and …
Unreliable and overpriced. Internet costs twice as much as previous provider, yet the connection varies from slow to frequently nonexistent; it is not even as fast as the dial-up I used 15 years ago. It is very difficult to reach anyone in …
I can’t say enough, I have this company take care of my home and office. If I ever have an issue they get it taken care of, as quickly as possible. I am very careful with my referrals and I am more than confident referring everyone I know to them.
Providing quality telephone and internet service is not easy, especially in rural areas. I have dealt with Comcast/Xfinity for years. Call centers are overseas and if I ever had to go to their local office I would either have to show up …
South Central customer service is the best! They are knowledgeable and professional while still being personable. I called and left a message for help and Dave called back in about 3 minutes and had the trouble fixed in about 5 minutes. Thank you 🙂
The most spotty and unreliable internet service there is in Beaver County, I’m going to switch back to CenturyLink!
–Update 8/20/18: here I am again on a Sunday afternoon with no internet and …
19 hours to return a call. Refuae to provide admin access or a configuration file for the mode. Insists I can be charged $80/hr for their tech, when i could fix this on my own if they didnt lock me out of of the modem. Refuses to update the firmware for the modem too.
Having a problem with my email and South Central Communications, David M. was able to fix it in less than 10 minutes. How wonderful to be able to call a local company and talk to them personally. Thank you so much David for fixing my problem so quick and efficiently. Your service is really the best.
Roughly a year ago I had a change request regarding my internet connection (I was setting up a little webserver for family and friends to store and exchange home and vacation pictures) and South Central was very accommodating, implementing …
This company is terrible! I’m being billed for service I didn’t receive and am being told it’s because I broke contract so I am still being billed for a month and a half of no service. I spoke with customer service before I moved and they …
Oh, how I had it so good with South Central! My family and I moved to a more populated area and are currently receiving a much lower quality of service. Slower speeds and poor customer service in comparison to SSC, where we always had positive interactions from top to bottom. A+ service!
South Central Communications has the best Internet service hands down. I was just in Illinois and in a town of 50K had poor internet. I think sometimes we don’t know how good we have it! It was a good reminder, but oh so painful! Glad …
We recently had fiber optics internet installed at our home. The installers were great and did a fantastic job setting up our internet. We are very pleased with the service and speed of the internet. We have had no problems with South Central.
I’ve left SoCen few years ago due to spotty internet service as mentioned in other reviews, but I’ve decided to try it again. We live in a rural area and the service here is phenomenal. It’s been a weeks since we’ve had it installed and it …
Yes, it does cost more than what we paid back East, but there are no other options available. However, thankfully, we have good internet, good customer service and are very pleased with them. People usually only post when something is bad. I wanted to do when something was good!
I work at home. I’ve burnt through alot of my PTO and barely have any left because my internet frequently dies. No one’s ever explained what they’re doing to prevent this from happening, and no one’s offered to reimburse me for my time off. …
This is a great internet company! We’ve had them for years and have been extremely happy with the services provided. They hire locally in the areas they serve which also helps the communities. Very well run company, highly recommended!
I had to call South Central due to my internet going out after unplugging it to mount it on my wall instead of it just sitting on my floor since installation. I’ve had south central for two years and I’ve never had an issue. But today I am …
I made an appointment 2 weeks ago. Said they would give me a confirmation call. Never did. Just called again and they are making me wait longer, even with me being a student and needing internet for homework. They blamed it on the customer …
We recently changed from a satellite internet service to South Central fiber. Wow! What a difference. We love South Centrals internet. My internet is so much faster now. The customer service has been phenomenal. Every time I have …
We have had south central internet going on 2 years now and I must say , they are fantastic . I have zero complaints. For a little over 6 months we lived in a very remote area (a good 30 minutes out of phone service ). We relied on internet …
Accidentally got a cable line (that connects our landline and internet) cut, and got told to replace it ourselves. Cable line was extremely long to replace, and we aren’t a handy-man family like everyone else in the area. We ended up moving …
So many companies have forgotten what good customer service is, but not South Central Communications! They have the best service from both the installers as well as their customer service department. We absolutely love our internet service from them. We couldn’t be happier!
The personnel and their responses are great! I’d rate at 6 stars if I could! The price of their service is high, but the customer density ratio is so low compared to a large city…. that’s just the facts of living in a rural home and the …
Everything about the installation of fiber from South Central was wonderful. Brett and Trevor arrived exactly on time and worked diligently to get the fiber installed and to make sure that we understood exactly what was going on. They …
They are very rude and don’t work with you in any kind away. If it was up to me I would give them no stars at all and it’s super hard to get a hold on a manager. They also are not really good at all they like to believe lies. It’s not worth …
If your internet goes out Friday night there is no one to help you until Monday morning.
Best phone/internet service in Southern Utah. Good customer service. Helpful technicians.
It’s very bad (like pull your hair out and yell the f word bad), but it’s the only option. The customer service group is friendly and appears helpful and engaged, but the actions they take never seem to improve the problems with our …
Today, I had a problem obtaining a WiFi signal at my cabin after a power outage. I called South Central Communications and spoke to a wonderful woman named Kelsey. …
Unfortunately they don’t want to keep current customers happy, only incentive pricing for new customers. So once they have you, as new product (1 gig internet!) comes out, current customers get gouged if they want to get it. I wish I had …
Got a call i was getting installed and the guys showed up 10 minutes later! Shout out to the guys that came by Preston, Cam & Billy they were awesome very professional, personable and communication was excellent through the whole process. …
Since day one we have had great internet service with South Central (about 3 years now). The two times we needed help from their tech department they were quick to respond and went above the call of duty. When our price went up unexpectedly …
Requested service online, got an email saying that they can get it for us but need permission. Got them permission and they told us to call to set up an appointment. I called, setup the appointment and was expected to get the service in 2 …
This is probably one of the worse service providers in the area. I thought Century Link was bad. I canceled TDS when South Central Communications offered fiber optic in my area which is on the North side of Cedar. Poor signal and poor …
Edit #2 *** they tried (added a third star just for their people – not the product). the infrastructure here just sone support 2 devices at a time. Unfortunately will be cancelling service as soon as possible. Hopefully you have other …
Ended our service had to move. The lady set up payment plans but went agains her words. We did a few payments then she demanded full payment after equipment was returned. Don’t recommend this service. Old lady needs to do something else …
We signed up with SOCEN based on the promise that fiber optic would be coming to Marysvale, UT really soon, but here we are 7 months later. We currently pay $69.95 + taxes and other fees totaling $85.61 on the best bundle package offered, …
Had a technician come out today to repair our fiber optic and he was very helpful in everyway imaginable. Always Gunna request Brett Hanson for any future help with internet problems. He’s the man.