Selman & Company markets and administers life and health insurance products. It provides services to more than 65 associations and affinity groups throughout the United States.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 7PM |
| Tuesday | 9AM to 7PM |
| Wednesday | 9AM to 7PM |
| Thursday | 9AM to 7PM |
| Friday | 9AM to 7PM |
1 Integrity Pkwy, Cleveland, OH 44143
Still on hold after 30 minutes. The Operator after listening to my experience proceeded to place on que for a service rep. Are people working today?/ Just told 12 minutes ago i was second in the que , how many work there. Hope the Hartford ā¦
Have not had a good experience at all with this company. I was unable to find a way to change my auto-pay bank account online, so I tried calling them. I was never able to reach anyone. I received a notice in the mail that my policy was ā¦
I haven’t had any problems getting them on the phone and all the people I’ve spoken with have been very helpful. I have a Tricare Prime supplemental insurance policy and have yet to file a claim personally with them, but all the claims my ā¦
Ms. Barbara Kenyon is a fantastic person and customer service representative. She is the best I have ever dealt with from all my experiences with other companies. My compliments to Selman & Co. for having such a person in their employ. I commend you Ms. Barbara on a job well done!! š And thank you.
Love my TRICARE Selman Supplement! I pay a monthly fee and I don’t have to worry about my yearly deductible or co-pays. Its a great deal! Very economical and I highly recommend it!
When my last policy came to an end, I contacted Selman & Company about how to extend my policy. I was given a very affordable price only to discover when the paperwork came through that the price was actually 10X what I was quoted. They ā¦
Wow! I’m puzzled by the reviews I see here. My wife and I have used Selman & Co for our Tri-Care supplement and the service has been fantastic. While the wait times when I call can be a bit long, they’re much shorter than what I experience ā¦
SelmanCo is a reliable insurance that I truly trust as a supplement insurance to TRICARE. SelmanCo has demonstrated a solid customer relationship, I am at ease for knowing that I will not be without The Financial Protection Of Health Insurance and no hassles.
Very helpful and knowledgeable on every issue! Great attitude aand demeanor! Thank you for your help!
I recently contacted Selman & Company to request some old billing. The customer service rep stayed right on the request even though there were problems getting some of them to print. The rep, Dennis Svoboda, had to engage another ā¦
Curtis was understanding and knowledgeable about my insurance needs. He was able to provide me with documentation of a payment made months ago that the hospital has not credited to my account and continues to bill me. I have been working ā¦
Mr. Marvin White went above and beyond in assisting me with resolving my issue of payments from Selman & Company to various providers. I wish every customer service representative would exhibit the speed and professionalism Mr. White ā¦
I haven’t had very good luck with being able to speak with anyone at Selman for claim concerns. I submitted the claim multiple times and when I was finally able to speak someone today, he was unable to find the claim anywhere. However, Curtis went above and beyond to make sure my claim was received. Than you Curtis!
It’s been my experience that this company operates off a reimbursement policy. You can’t simply give your policy and group number and expect your bill to be paid, this is the same with RX and doctor’s visits. The main reason I purchased ā¦
Attempts to contact you via the “contact us” email on your website failed every time. You promptly canceled my policy once I contacted our association and they subsequently contacted you. It’s not your customer service that is ā¦
My mom just retired – we are trying to speak with anybody in the company to assist with the a quote.
45 minutes later we are still waiting. ā¦
I would have given a zero but that is not an option. As a healthcare provider’s office, Selmanco is the worst company. They are extremely slow to pay, number 1. You are on hold f. o.r.e.v.e.r when you attempt to contact them and all the ā¦
Had a few questions about my Tricare Supplement that I carry with Selman. Ended up talking with a Customer Service rep by the name of Dennis Svoboda. This young man had answers for every question that I had. One, I wasn’t overly happy with ā¦
I will say if I hadn’t spoken to Cedric I would have given 1 star. For nearly a week I called multiple phone #s and was passed from person to person. All I wanted was to enroll in the Tricare Supplement, and nobody knew how, or who to ā¦
I have always had great customer service every time I have called, but this week when I contacted them with an issue with my husband and my policy. I was connected with an exceptional representative Marvin C. White. He spent serveral days ā¦
I have been with Selman & Company for over 20 years, and they have been great. Outstanding Customer Service.
Is it even possible to contact this firm? I received a statement for a policy I never opened. The online portal doesn’t work the phone number only puts you on hold. Have tried to contact multiple times with no avail and spent hours on hold. This is absolutely ridiculous.
Frequently doesn’t get payment to our Healthcare provider and never answers calls to customer service or returns calls on their automated service.
I understand businesses are forced adapt due to the covid crisis, but this seems to be more like Selman taking advantage of a bad situation.
Over 2 days I spent over an hour on hold with this company. After the first 27 minutes I was told that I needed another department. Gave up after another 17 min. ā¦
For the first time, I had to leverage my long-time association with Selman & Company for post-TRICARE remaining costs associated with cataract surgery in 2019. Selman & Company rapidly expedited all the payments. I was extremely appreciative of and highly impressed with Selman & Company’s efficiency.
My family and I have been Tricare/CHAMPVA Supplement policyholders since 2005. When having to interact with customer service about Payment and Claims I have always received prompt and courteous attention from your personnel. However on ā¦
Selman & Company has drastically improved their claims handling. I’ve been seeing an improvement in processing times and throughput for the claims department. On-time claims processing eases the burden on the insured to continuously deal ā¦
**UPDATE** Two years later.. Progress is progress. I have to give credit where its due though. Your website is still laughable and has literally no utility. BUT… While your wait times are still too long, the manner in which you ā¦
We’ve been paying our premiums for months now and they haven’t paid a single claim. Call wait times are continually excessive (30 minutes plus) . They changed their claims address without notice or new cards sent, there’s been extra steps to even assess a claim. Wish I had just saved the money instead of purchasing.
Selman & Company Customer Service is impossible to reach. I spent over 2 hours on hold trying to contact them as well as having left a voice mail and sent an email neither of which were returned. They have the worst customer service I have ever come across in over 60 years if, indeed, they are truly a valid company.
I’ve been trying for a week to speak with someone in customer service. However, every time I call, I’m left on terminal hold. I’ve left a message and sent an email. So far, no response received. Are they still in business? ā¦
I called to verify my account with Selman & Company as I had not received any information from them since creating an account. Angie Murdock Carr was very informative and promised to mail out cards today. Angie answered all questions that I had and was very pleasant over the phone.
Yesterday I called in to Selman, which always requires me to be on hold for over 30 mins. So after a 32 min hold representative Marvin White answered my call. He was gracious and very personable. I have made several calls before but no one ā¦
Customer service has been horrible since January 2019. I have been waiting four months for some of my claims to be processed. I have called repeatedly. They clearly have record of receiving my claims. I keep getting excuses. This used to be ā¦
Dennis was the exception in todays customer service experiences that we have had. Dennis was polite, patient, genuine, and concerned. Dennis was knowledgeable of his product and its workings and how it would impact me and my family. Dennis ā¦
This is for the hold time. When I called in this morning, I was allegedly ninth in line. Fifty-five minutes later and I’m STILL waiting for someone to answer the phone! Very poor customer service. ā¦
Marvin White discovered our member ID# had been changed in 2018 but not cross referenced with the old number so claims were being denied as part of the deductible when the deductible had already been paid. He resolved the discrepancies for ā¦
Customer Service representative Athena Davis assisted me. I called without my policy number or anything available to request new ID cards. I did have to wait about 5 minutes to talk to a rep, but after Athena came on to assist me, I was done in just a couple minutes with the cards emailed to me and sent regular mail. She was great.
Anthony Newman is a great representative of Selman & Co. He was patient while allowing me to ramble through my concern about my status, and he was precise and considerate in explaining the solution. I would definitely recommend Selman to ā¦
Been a client for + a decade and the service is so bad ,BAD!!!!!!!!!!! When I called the person spoke to on 7/10/2021 she said she can not find my information or my partner information on the system .. by name or phone number or ss number ā¦
I completed an application over the phone. Never received a welcome packet or policy number. I call to inquire and I find out my application was never processed. They offered no explanation as to why. I was told my application would be ā¦
I just had to cancel my parents policy. 2 of thier Doctors would no longer accept saying that they would literally have to sit on hold 3-5 hours to get the claims department to answer questions. Until now we haven’t had a problem, but I ā¦
The agent that took my call went above and beyond and helped me with everything I needed.
I wanted to record a special thank you today to Kimberly Thompson at Selman Company who assisted me in creating an online account when the registration page kept giving me errors. So many times when you call places to speak to Customer ā¦
I submitted a claim in September 2019 but only received reimbursement for Pharmacy expenses, leaving $400+ unpaid. I felt like I won the lottery when I called today and received the help of Marvin White. He’s helped me in the past with ā¦
As a 100% disabled vet paying the 25% of allowable out of pocket costs associated with ChampVA for my dependents care was a heavy burden. I found Selman & Co and signed up with them as a supplemental policy and the value is top notch. I ā¦
Something is terribly wrong with the Customer’s service at Selman and Company! ! I have been trying to have a conversation with a human for over one month, to no avail! At this point; I plan to report the company to BBB, Consumer Service, and the Insurance Commission for investigation.
So far, so good. Customer service has been amazingly kind and helpful.
Been with Selman and Company for many years as they provide the 25% coverage for what Tricare doesn’t cover. In the years I have been with them, there has never been an issue in what they will or will not cover, the bills have always been paid. I have recommended them to numerous friends over the years. Very affordable.
I called the customer support number to resolve an issue, and the agent I spoke to named Princess was extremely courteous and professional in resolving my issue, and even went above and beyond to email me some documentation of value that I ā¦
Selman changed insurance providers and there seems to be a bit of chaos particularly with their billing at this time. Hopefully this will smooth over soon as Hartford took over January 1. The wait time to talk with a customer service rep ā¦
Marvin White was customer service representative that took exceptional, professional, and personable care of my call which included multiple questions and understanding of issues. Mr. White is a great asset to Selman and Company and hope ā¦
Always a pleasant experience working with Selman support. They are very friendly and responsive. Extremely pleased with the way Selman processes Tricare co-pay claims. Any problems I ever experience is on the Provider side not following ā¦
If I could give a negative rating I would. Our clinic has stopped accepting Selman Insurance!!!!! We have mailed claims certified mail, sent them electronically and never received EOBs or even a denial letter. Hold times have been over 4 ā¦
Horrible Company. Please do not use them for anything . Look up all lawsuits against them . Please listen Tricare Customers. Read reviews and trust the complaints. I will post this everyday until my bank Redstone Federal Credit Union or ā¦
I phoned Selman Co customer service department starting on Monday 1/4/21 and as of today Thursday 1/7/21 have been placed on hold each day without ever speaking to a service representative. ā¦
Anthony is a very good example of the absolutely superb service that my spouse and I have received over the last 14 years! One sometimes finds good and bad when related to service; definitely not the case with Selman & Company. Having ā¦
Selman & Co is the provider for our Tricare supplement. They are supposed to pay whatever Tricare doesn’t cover once our deductible is met. They have stopped paying on medical claims. You can’t reach anyone on the phone at this company. You ā¦
EDITED 2/17/21: I got a call back from Selman and my issue was resolved. It required reaching out to another company listed on the policy. Individuals at the other company got someone at Selman to call me back. Bumped up from 1 to 2 stars. ā¦
My parents had an accidental policy with Selman and Co. They both passed away due to covid. They continued to withdraw the premiums for over 9 months till probate was completed and I was able to close their account. I have spent countless ā¦
I just had a wonderful customer service experience! Angie the agent I spoke with was both very knowledgeable and cheerful. She answered every question with a prompt thorough answer. ā¦
Selman has lost a customer – not like they care! They try and claim how the e-service portal is so great but it tells you absolutely nothing about your policy! Maybe top leadership should take a look at MOAA/Mediplus and see how they’re ā¦
I’ve called all numbers associated multiple times and waited collective hours on recordings, tried the call back option to no avail, I’ve emailed, I’ve tried to register my policy online, no numbers work. Just trying to update address. ā¦
Iām a funeral director so I deal with life insurance companies daily. In my 12 years of being in the industry I have never experienced a life insurance company with such poor customer service. I spent almost a full hour and was transferred ā¦
Rude and incompetent associate.Can’t answer questions and wouldn’t let me speak with a supervisor. Laughed when she couldn’t answer my question and interrupted me. Wow!!!
My thanks and appreciation to Ms. Keys for resolving my overdue claims. Her skill, professionalism, and persistence resulted in clearing up an 8 month delay in processing my Tricare/CHAMPVA Supplement claims. In my interactions with Selman ā¦
I URGE everyone to do a cost analysis with this company. ChampVa has a MAXIMUM out of pocket of 3000 dollars per year. Selman charges $1032+ per year and has a 250 dollar per person deductible. So $1280 spent before they begin to pay. ā¦
Get a web page that is customer friendly so I can track claims. Keep the web page you do have current. I was told on March 10th 2021 that your claims address had changed to KY. I went to print a claims form off your web page 1 Nov and ā¦
Selman has been my supplemental insurance provider for 10+ years with Tricare as my primary. Selman has always provided quick, pleasant service. I highly recommend them and I am confident others will be very satisfied, as I am.
THIS COMPANY IS HORRIBLE!!! My dad had a life insurance policy that he had paid on it since 1976. He died on March 13, 2021. My family have been trying to collect on this policy claim since then (almost 4 months now) All we get is the run ā¦
DO NOT USE THIS COMPANY! You cannot get through to customer service! They have continued to bill me after the policy should have been cancelled. I spent over 2.5 hours on hold + communicated through their portal + pressed 8 to get put on ā¦
My family has had a TRICARE Active Duty supplemental Policy with Selman & Co for more than a decade. The coverage & customer service have been amazing to date. Now that my husband has recently retired from AD service, we wanted to retain ā¦
I could not be more satisfied with Selman & Company. I bought a supplemental policy to complement my Tricare and it has been more than convenient to use. The customer service is fantastic and responsive. I recommend it to every military retiree that I know.
I’ve used Selman & Company as a secondary insurance for a few years now and have never had an issue. They’re prompt with a benefit entitlement statement and prompt with payment (provided the institution takes the time to bill my secondary insurance company). They provide a cost effective plan with great service and benefits.
I have had a few different TRICARE supplement insurances, Selman is by far the best I have worked with.
This insurance has been great to cover additional expenses over and above my primary insurance. Very happy customer.
Company lacks a good claim department. They use Covid as the reason for slow claims service, only problem, is their service was bad two years prior to Covid. Claims submitted on April 4th (now May 1)still not replied to. Their on line ā¦
No possible way to speak to an actual person! I do all I can to help our patients since I work in the billing dept and unfortunately have tried this company for 2 weeks already and still have yet to get an actual live person@!!!!!!!!!!!!!
I received a letter stating that because I turned 65 that as of July 31, 2022 my coverage would stop. My coverage stopped but my auto pay premiums have not. I call them and they do nothing to stop it.
Selman & Company is by far the worst Insurance I have ever tried to get claims paid with. You can not speak to anyone because they don’t speak to providers. How are you supposed to fix a claim that keeps saying claim encounter not found. ā¦