My debit card was compromised, so I went to the main branch to get a new one. They refused to let me inside because “Covid has mad it unsafe” yet the downtown branch is open for anyone to walk into. …
Absolute crooked! How does a company charge an over draft fee with a positive available balance for more than the purchase? I’m moving my banking elsewhere. This is ridiculous. Truly less than a 1 star experience. Never again! …
1 star because the robot redhead behind the counter came off very rude. Dont wear a cap you’ll rudely get asked to remove it. First time coming to this bank great experience. I now want to take my loan to another bank. They dont do online …
Horrible experience with my auto loan! Ended up getting a late payment on my credit because they was unaware how to check there mail and see the pay off check!!!
Aliani Viva Hernandez at Transcend was fantastic to work with. She was on top of everything and made our refi process easy (even during the covid19 pandemic!)
They have mistakenly deposited my check into someone else’s account. They have given me money out of someone else’s account as well and then charged me for the mistake they made. I will NEVER bank with them again.
Definitely a off-brand version of bigger name credit unions, I would not recommend banking here due to the lack customer service. Plus Park Community credit union is currently offering a guaranteed 2% on their checking account if you meet …
Shauna Aponte saved the day with our mortgage for our new lake house! Leading up to closing Shauna was always professional and kept us informed of the status of our mortgage approval process. At closing on a Friday at 330pm, the title …
I love my Credit Union!!!!! But what makes a difference is the exceptional customer service Aliani gives me every single time I need something!!!! Gracias!!
Great experience working with Matthew Holbrook and team as I navigated the process of securing a new mortgage for my new home. It had been 10 years since my last mortgage, so I was a bit rusty on the process. Matthew took great care of …
I just closed on my first home on September 4, 2020. Aliani Hernandez was very helpful in answering all my questions and keeping me updated on the home buying process!
We have used Kentucky Telco, now Transcend Credit Union for all of our car loans over the past 10 years and now our mortgage. Their rates simply can’t be beat. Savannah Saylor did a wonderful job guiding us through the refinance process. She was always available when I had a question.
It is really s shame what has happened to this credit union over the past years. Back in the 90’s and early 2000’s this bank was awesome. Unfortunately people die and or retire and they have hired some undesirables. The branch manger …
Customer service is always top notch! I’ve been a member for years and continue to refer others to Transcend. Impressive reps and excellent products! Highly recommend.
I recently used Transcend as my lender for the purchase of my new home. I appreciated the electronic application process which made it fast and easy to submit the necessary paperwork. Transcend was very competitive with rates and Savannah …
Recently visit this branch, thank you Aliani for your help, I happy that she spoke my language. Im new to the USA and she was recommended by another friend, now i know the things i need to work on for next year to purchase a home, she was …
We recently purchased a new home and Matthew Holbrook is our loan officer. He has been very professional, courteous, and helpful during this process. We had a question about the closing statement and emailed him on a Friday evening about …
AlIani Hernandez was amazing, she guided us through the process with articulate and detailed information that made the process so much easier!
So thankful for her assistance and would recommend Transcend and Aliani to any …
Working with Shauna Aponte and Matthew Holbrook made my experience with Transcend as seamless as it could be for me. Shauna kept me informed as needed throughout the process and was such a pleasure to work with. I highly recommend if you …
Worked with Savannah Saylor on a residential mortgage. Was easy to work with, communication was great and the rate was the most competitive I came across when looking at lenders. Would highly recommend anyone looking for a lender to consider Transcend.
Great experience refinancing with Transcend. Love the opportunity to work with a local company. Shauna was a great communicator throughout the whole process. Even during the COVID-19 pandemic, the process was completed without any complications.
Matthew Holbrook was absolutely great to work with through the mortgage process. As a first time home buyer I had a ton of questions on the process and making sure I had all the paperwork I needed. He walked me through all the steps and …
My wife and I recently used TCU to purchase our new home. We couldn’t be more pleased with Aliani Hernandez and the rest of the TCU team for helping us along the way. We went through the process without utilizing a realtor, so we had …
As a first time home buyer, I had no clue where to even begin getting a loan. I received a referral from my realtor to use Mathew Holbrook through TCU. After working together for almost a year, I finally found my perfect home. Mathew …
I don’t think five stars is enough to rate the experience I had with Matthew Holbrook, Chief Lending Officer with Transcend Credit Union. In years past we have used a family member for our mortgages, we had already been pre-approved for …
I recently did an auto loan refinance with Carrie Schneidtmiller and she was SO helpful. I have been in the banking world for many years, so it was great working with someone that cared as much as she did when she worked on our refinance. …
Refinanced my house through Transcend Credit Union. Savannah Saylor handled everything expediently and with no problems. Got the best rate with no closing costs to me! Incredible deal! Closed the deal very quickly too! Thank you Savannah and Transend!
I worked closely with Savannah Saylor, or should I say she worked with me. This mortgage loan experience was much less complicated thanks too all her hard work and keeping me well informed. Thanks or all you do. I would greatly recommend …
We recently did mortgage refinancing of our home with Transcend Credit Union. Ms. Aliani Viva Hernandez, Retail Mortgage Officer of Transcend Credit Union did a wonderful job helping and guiding us from the very beginning of the whole process.
Aliani Hernandez is an absolute pleasure to work with from start to finish. Helped compare the benefits of two seperate loans and gave professional and personal insight to what would better suit my situation. Kept in contact throughout …
I recently refinanced my Townhouse with Transend Credit Union and couldn’t be happier with the whole experience! My retail mortgage officer Aliana Viva Hernandez was fantastic to work with. Ali sent a list of what i needed, i sent that back …
Great bank and service.I make it a point to go to the same bank where they all know me on a first name basis. The employees quickly learn your habits and are able to offer better service.
Aliani Viva Hernandez was super helpful making a complicated (for us) transaction easy. I would recommend her and Transcend C.U. for any of your financial endeavors. Thank you, Ali!
Aliana Hernandez is great to work with, keeps you informed, courteous, respectful and is very knowledgeable. She made our experience with Transcend very easy and a great representative of this credit union.
My fiancé and I used Transcend for our home loan. Allie was amazing to work with, we got a promotion price that could not be beat! The customer service was phenomenal, Allie kept us in the loop weekly, she also answered every question we had along the way. We would highly recommend using Transcend for your home loan!
I’ve been banking with Transcend Credit Union since I moved here for school back in 2009. Back then they were called Kentucky Telco. I bought my first house in 2016 through US Bank, but I recently refinanced my home with Transcend in 2020. …
I want to thanks Ms. Alianis for the information that she provided me referring to the mortgage loan. She was very professional and helpful. She explained me all the benefits. Was a pleasure work with you and your Branch.
About a week ago I called and inquired about membership to the credit Union I talk to a representative name Nicole who was very helpful and polite. I look forward to doing business with you all.
Transcend Credit Union was recommended to us by our realtors and we’re glad we listened! They helped us manage the mortgage process and provided a very personal touch guiding us through the ups and downs of interest rates at the beginning …
Thanks Alianis Hernandez for your help and kindness about my home mortgage refinance. Your are truly helpful and honest. It is always good to find people that like their job and love help people.
Transcend Credit Union was awesome to work with. Mr. Holbrook saw super responsive and answered all our questions. There were no issues with paperwork and we were cleared to close after a couple of weeks.
We could not have been more proud to work with Shauna Aponte and the mortgage team at Transcend Credit Union. We have been members for well over a decade and knew that when the time came we would turn to them for our home purchasing needs. …
I love the team at the main branch! They are always so friendly and helpful. Carrie has always done a great job of handling my family’s finances and I wouldn’t trust them with anyone else.
Thank you to Aliani Viva Hernandez, Retail Mortgage Officer at
Transcend Credit Union, 3740 Bardstown Rd., Louisville, KY 40218 for seeing us through the mortgage process from application to closing so smoothly during all …
The refi process was easy and fast thanks to Aliani Viva Hernández . I will recommend to those that want to save money with no catch involved to do this process with this agent and this bank . Aliani explains every single aspect of the process so you would have no questions left to ask .Thanks a Lot !!
My husband and I applied to Trancend Credit Union to refinance our home loan. Aliani Viva Hernandez was our loan officer. She was very easy to work with. She got us a great mortgage rate. We were approved for a refinance loan. Aliani did a great job for us.
Great experience with transcend. Our loan officer Savannah Saylor has been great to work with. She is quick to answer your questions and are very detailed in giving you all the information you need. I couldn’t be happier with our home refinance, I was able to get a lower interest rate and save money monthly with lower payments!
Transcend credit union offers fantastic rates and exceptional service, notably Shauna Aponte. Interest rates are at an all time low so they are handling record levels of refinances and other loan requests very well. I have never been inside …
Matthew Holbrook and his entire team at Transcend Credit Union went above and beyond to ensure I acquired the best home loan. Their online application was straightforward and allowed me to easily upload the necessary documents from the …
Love our Credit Union!! Got approved and signed over on our mortgage in under 30 days! Aliani was our mortgage rep and she was so helpful! Thank you Transcend!!
Our entire experience with home re-financing was incredibly easy from start to finish. Special thanks to Shauna Aponte who was available whenever there was a question or concern. She provided information with clarity and awareness of our specific needs. The whole process couldn’t have gone more smoothly.
Working with Transcend was as good an experience we could ask for while securing a mortgage for our new house. Matthew Holbrook was very helpful and easy to work with throughout the process. He was readily available and answered all the …
TERRIBLE experience. They have the WORST online banking experience and I have been trying to figure out how to get the remaining portion of my student loans paid off since they don’t allow you to do so online. I have had to talk to numerous …
We worked with Matthew at Transcend for our mortgage on our first house and couldn’t be happier with our decision to do so. We had shopped around at several other lenders and found that Transcend not only had the best rates, but also …
We recently refinanced our home mortgage at Transcend. Our Retail Mortgage Officer, Aliani Viva Hernandez, was most helpful and efficient. Highly recommend!
Just closed on my new home last week thanks to the help of Katie Abner Farmer! She was so knowledgeable about the loan process and was able to help me expedite the closing. She made sure I had everything I needed to be able to move into …
Transcend has the best mortgage rates in town. I applied and was approved quickly. I worked with Savannah Saylor l Mortgage Loan Originator. She was quick to respond with answers to any questions we had during the process. I would highly …
Matthew Holbrook at Transcend made my home buying process easy and stress-free. I would highly recommend Transcend Credit Union to anyone looking to buy a home! They were wonderful to work with, answered all of my questions with ease and quelled any anxieties I had about buying my first home.
My husband and I have been using Transcend for all of our banking needs for quite a while now. We frequently go to the Bardstown rd. branch where Rachel (teller) seems to always help us out. She is very knowledgeable and has always been super helpful! We love Transcend Credit Union!
Worked with Savannah Saylor on a mortgage loan. She went above and beyond to help us and ensure it was finished in a timely manner! She did a great job of communicating with us through each step in the process and was truly a joy to work …
Just closed on a home through Transcend and while I was disappointed they sold our loan before we ever closed (not her fault), the mortgage representative we worked with, Savannah Saylor, was excellent! She was responsive and had a sense …
I had the pleasure of working with Shauna Aponte when I refinanced my home and I would like to thank her for all her efforts on my behalf. She was very patient in answering all my questions and made the whole loan process very easy.
I recently refinanced my home with Transcend. I highly recommend using your credit union. Their rates were cheaper and no closing cost. My mortgage office was Aliani Viva Hernandez and she couldn’t have made it any easier. She updated …
Not only has it taken 2 weeks to issue my new card but the system has been down for 2 days and I can’t activate the card. Oh and there’s a $6 fee for shared branching to try to withdraw cash or make deposits. Oh and the 2nd fraud in 6 …
Just finished refinancing with Shauna Aponte at Transcend Credit Union. Shauna got me a great rate and is very professional. Answered all my questions and the process was painless. Was able to do all but the closing remotely due to Covid …
We refinanced our Republic Bank mortgage through Transcend CU. The rate we got was amazing. The staff/services were awesome even in the middle of the COVID-19 pandemic!! We highly recommend Transcend.
Go Local! Rates are super low. Contact Aliani Viva Hernandez l Retail Mortgage Officer and let her show you how easy it is to refinance your home. I was able to take 7 yrs off my mortgage and lower my rate. Love the credit union.
Transcend Credit Union has a great mortgage team! I’m in the banking business and they have the best rates/products available for most consumers in the greater Louisville, KY area. They handled my mortgage request and questions with ease …
Used Transcend Credit Union to refinance my mortgage. My loan officer Aliani Viva Hernandez was great to work with, easy to communicate with, and made the process very easy! Got a great rate as well. I highly recommend them!
This was a very smooth process. The application process was great as you can enter details/attachments all online. Matt Holbrook and Aliani Viva Hernandez were very knowledgeable and super accommodating with the timing of our closing. Would recommend these two and Transcend to everyone.
They were great to deal with! We handled our mortgage over the phone and via email (we live many hours away), and it worked practically flawlessly. Fantastic communication and service. I would expect nothing less as I’ve been with Transcend …
Ali Hernandez was so easy and accessible to work with during our refinance. Excellent customer service and ease of process were stellar. Will enjoy our relationship with Transcend!!
This is one of the best places i have dealt with when it comes to loans and handling your money. Just refinanced my home with a 10yr retire your mortgage loan. Great deal. Worked with Aliani Viva Hernandez. She was a pleasure to work …
Transcend Credit Union has been wonderful to deal with. Several years ago we moved our checking & savings to them. We’ve used their services to purchase multiple vehicles and today refinanced our rental property. Great rates!! Great customer service!
Our experience with Transcends mortgage department was very satisfying.
The staff was very professional and Ali Hernandez was more than knowledgeable and very helpful throughout the process.Thanks to Ali and her team.
Billy Arnold
It did take sometime to receive this refinance money. Many others had also applied. Gathering all of our information was important. Periodically we was informed about the process. When we was finally cleared for closing we was explained …
Everyone with which we have made contact at Transcend have been nothing but courteous and helpful – it is refreshing to experience true customer service – something that is missing from so many businesses and institutions at this point in time.
Transcend Credit Union has great Customer Service, everyone is always friendly and nice. My recent mortgage loan refinance transaction was seamless. Aliana Viva Hernandez assisted with the process and was very knowledgeable, answering all …
Aliani Viva Hernandez recently arranged a mortgage for us at a super term and rate. Ali was very professional and patiently guided us through every step. We highly recommend her and Transcend Credit Union for your mortgage needs.
Aliani Hernandez did a great job assisting us with our refinance. I would recommend Transcend Credit union for anyone looking to refinance. We got a low rate and everyone including Aliani was very helpful.
Working with Transcend was a great experience. Aliani Hernandez was wonderful to work with. The entire mortgage loan process went both smoothly and quickly. Would definitely recommend their services!
Shauna Aponte assisted my wife and I in refining our home. She was very helpful and stayed in contact with us the entire process. We are very pleased with Transcend Credit Union.
I had a very smooth refinance experience with Transcend. Their policies were more “common sense” flexible than other financial institutions related to a retiree. Also, Aliani Hernandez (Mortgage Officer) was very responsive in answering questions and attending to information and closing details. Thank you Aliani and Transcend!
My mortgage officer Aliani Hernandez @ Transcend Credit Union was very helpful throughout my home buying process. She was quick to respond and sent updates on a weekly basis. I never felt left out of the process, she kept me informed and involved. Thank you Aliani for being apart of my home buying experience.
I love this bank and what they have done for me in the past. Especially Ali. She is always available for the customers. Anytime I have a question I go straight to her because I know she is going to be helpful. And this from experience. I …
I contacted this credit union in regards to a auto loan refinance. This was my first ever contacting or speaking with this credit union and my first time ever refinancing a car loan. At first, the gentleman I was working with seemed …
I started the process of refinancing my mortgage approximately 6 weeks ago.Transcend had the best rates so I went with them. Because of covid19 the process was different (I never actually met my processor) but Aliani (Ali) was the person …
Absolutely outstanding service from Vanessa Blevins. She treated me like I was her own family and kept me in the know of everything that was going on during my car loan process. She even called me after I got my car, to see how I was liking …
Our experience with the Bardstown Road branch of Transcend Credit Union was very positive. Ms. Aliani Hernandez worked with us both for a pre-approval status as well as our home mortgage. She was very helpful in filling out the many forms, …
Ali is wonderful. She help as soon as I came in her office. Always keeping update all the way through my refinance. Great rates too. I have been baking with this Union for 20 years. Always wonderful staff and help anyway they can.
Aliani Viva Hernandez did an amazing job with our mortgage loan, it was quick and very easy. She stayed in contact with us over every detail. We were so pleased and love Transcend Credit Union! Thank you for all you have done for us! Excellent service!
Just closed on our first home through Transcend, Ali Viva Hernandez was our mortgage officer and she was a dream to work with from start to finish. Everything was made super simple for us and it felt like we had her on our side to assist us …
We recently completed a refinance with Transcend Credit Union. They were great to work with and had by far the best rates and terms. Aliani Viva Hernandez was our mortgage officer, and she was a pleasure to work with!
Ali Hernandez thoroughly helped me through the process to ensure closing went as smoothly as possible. She called me every time a document was sent to ensure I fully understood and had no questions. Highly recommend using her and the company for home loans.
We appreciated the attention we received from Shauna Aponte. We were advised early on that the process would take some time due to the tremendous response to Transcend’s advertised mortgage rate special. It was pleasant to work with …
everyone is very helpful and polite. I worked with Aliani Viva Hernandez and she was super helpful, stayed in contact with me through the entire process. She worked to find me the best avenue to take on refinancing my current mortgage. I would definitely recommend them to use.
I have never had a more pleasant and friendly experience than I did with my recent home purchase. Matthew Holbrook was my lending officer and answered every single question I ever had and in a super timely fashion, while the rest of the …
Recently bought my first home and got my mortgage through Transcend. My realtor recommended I go through them and I’m glad I did. Service was excellent and they walked me the entire process. I closed in about 3 weeks. I have a friend who …
This was my first time taking out a loan for a condo and I was pretty intimidated by the process, but Aliani Hernandez at Transcend Credit Union steered me through this labyrinthine process and kept me up to speed on everything. She’s the best!
My refi process at Transcend was amazing. Good customer service – Ali, my loan officer was so helpful. She practically held my hand through the process and made it seem soo easy. When I needed her to break down the loan terminology into …
Had a great experience with Transcend Credit union when refinancing our house. Aliani took care of us and answered all of our questions. They offered great rates and had a promotion of no closing costs at a slightly higher rate. I ran the …
Recently I’ve had the pleasure of working with the people at Transcend Credit Union, especially Shauna Aponte. They helped me refinance my condo at a great rate. Shauna is very knowledgeable and patient. I received calls throughout the …
With the rates being as low as they are right now, I considered refinancing. I talked with Matthew Holbrook at Transcend Credit Union (after being recommended from a friend) and he was so unbelievably knowledgeable, friendly and just …
A great institution. I have done all of my banking here for years and have secured car loans and recently refinanced my home with Transcend. I had a great experience with my refinance and got a great deal.
I am very glad that we decided to use Transcend CU as our mortgage lender. I can only say good things about the service provided by Ali Viva Hernandez. She was very knowledgeable and flexible to work with. Most important is that she …
We just finished the refinancing of our home and want to give a shout out to Shauna who was extremely helpful in managing our paperwork and the process. She keep us informed by email and phone and was responsive to our questions. The …
We Just refinance our mortgage with Transcend Credit Union. It was a great experience from the start, Aliani Viva Hernandez was our Mortgage officer, She was super helpful and everything was as it was advertised in their web page. Low APR …
I just finished refinancing my home mortgage with Matthew Holbrook at Transcend Credit Union. It was the easiest and most efficient refinance I have ever been through. Matthew was so helpful and very responsive! I highly recommend him!
Deposited a local check and they held it for 9 excessive days with no reason to give which resulted in me having overdraft fees due to this hold. I had bills to pay so clearly that is why I deposited my check in advance not thinking it …
I was able to work with Aliani Hernandez for my refinancing of my home and she also helped me with my son’s car refinancing!! She has been great! Very thorough and very honest and made sure we made the best decision when needed. She walked …
I bought a vehicle in the fall of 2017. I went with the dealer and they went with Trancend Credit Union. It is now February, and the have never supplied me with a coupon book. They have my home address because I get late notices. Each time …
I just refinanced my home loan with Transcend Credit Union and I had an excellent experience. Aliani Viva Hernandez answered all my questions within the same day they were asked and she also kept me informed weekly of my loan status. Dana …
Transcend was my first choice for a mortgage lender because I wasn’t looking for the lowest rate, but rather, a lender I could trust. I have been with Transcend for several years and have enjoyed the excellent service and friendly people …
I was warned that it could take up to 90 days to close my refinance at the beginning – I closed in 32 days. Part of that was my being experienced in refinancing, but Aliani Viva Hernandez was great to work with! She updated us every week …
Great experience with a recent home loan. Highly recommend using Transcend Credit Union and if possible ask to have Aliani Viva Hernandez as your Retail Mortgage Officer.
I had a wonderful experience with Aliani Viva Hernandez at transcend credit union. She returned my call when I inquired about a refinance, she explained everything to me was super helpful!! She was very patient with me and worked around my schedule!!! I cannot say enough good things about this bank and the staff!! ❤️ My credit union!!!
Did a mortgage refinance for a lower interest rate and cut years off. They paid all my closing and it was a great experience. Thanks to Aliani Hernandez. She was great. Kept me informed step by step. It was a great easy experience.
KY Telco was a great bank until Transcend took over. They will hold your checks for a ridiculous amount of days for you to encounter fees. Very horrible bank you will regret banking here. They are not here for the people. I’m currently them …
Katie was very helpful threw out my ReFi. She is super nice and kept me well informed. She is extremely knowledgeable. Once she was involved in my Refi it was done in just a couple of days. I would recommend her with 100% confidence.. This lady knows her stuff!!
We just completed a refinance with Transcend. Not only did they have the best product for us, which was far superior to the other lenders we checked, their service was great as well. It’s refreshing to work with an institution that isn’t so …
Had a great experience working with the company and specifically Aliani. Quick, professional responses and always there when I had a question while working through our home refinance, moving from one mortgage lender to Transcend. Highly recommend.
I was very pleased with the assistance by Aliani V. Hernandez of refinancing my home with Transcend Credit Union. She was very efficient at updating me with the process. I would recommend anyone who wants to refinance or even open a new mortgage by Aliani. I appreciate all that she has done.
The refi process at Transcend was easy, efficient and the rates can’t be beat! Ali was extremely helpful and provided regular updates along the way. I have been very pleased with how everything went. I highly recommend Transcend Credit Union for your mortgage refinancing needs.
Applied online for home refi. System was very user friendly and received a response the next day. Aliani H. was prompt with communication and very helpful. The entire process was very smooth and I had a very quick turnaround time from application to closing.
I wouldn’t trust anyone else with my money. Was able to get an amazing rate on a used car loan, way better than I was being offered at the dealerships or through my old bank. They take the time to understand your needs and find the product that is right for you!
We are very thankful for Aliani Hernandez! She was very helpful, answered all of our questions, and helped make our purchasing a new home a smooth and seamless transition!
Edit – They act like they want to help in their response below, but they still refuse to let you come inside to pay without an appointment. They charge you a $73 late fee and still make you wait 15+ days before they even consider letting …
My husband and I had a very pleasant experience working with Ali Hernandez at Transcend. She explained everything clearly and always responded promptly.
Great experience! Aliani Viva Hernandez helped make the whole process go very smoothly. She kept us up to date all along the way. We very much appreciated all she did. Thank you, Aliani!
Ali Hernandez stayed on top of the process the whole way through. She was patient as I was digging for the documents we needed to get the refinance done. The closing attorney was prompt and professional as well.
Updating my review after speaking with Branden this morning. He apologized for my experience and resolved my issue in a timely manner. He was very helpful and informative. Customer service such as his is the reason I will continue my membership with Transcend. Thank you!!
I tried multiple times on 3 different days to reach out to Terry Berg at the outer loop branch for my husband and I to apply for a personal loan. I left several messages and could never get a phone call back. So on the third day of trying …
Transcend is the bomb, they were fast and efficient on my refinance, Savanna Abreu was on top of everything. Always kept me informed! Awesome experience!
Aliani Hernandez was great to work with. We were able to handle all the details over the phone and through email. Once all was completed, we showed up for the closing to complete the process. Very smooth process. Give Ali a call!
Aliani Viva Hernandez was so great to work with on my refinance. She kept me up to date on the progress and went over and beyond to get it done as soon as possible. I highly recommend!
We had a wonderful experience when we refinanced with Transcend Credit Union. Ali helped us along the way and it was easy and worry free! Transcend made it an easy experience for us! We have used Transcend for all of our financial needs and always will! Thank you!
We have banked with Transcend for years and recently worked with Carrie to refinance our auto loan as well as take out a personal loan. She was wonderful to work with! Transcend was able to meet all of our needs and save money on our monthly auto payment. We highly recommend the Bardstown Road branch!
Transcend offers excellent mortgage rates. All of the staff were very friendly and helpful especially my Loan Officer, Ms. Hernandez. I was very pleased!
Needed to defer my car loan payment for a few months due to covid challenges and all they offered me was one month, and wanted to charge me a fee to defer an additional month. My husband’s car is financed through Wells Fargo and they …
I highly recommend Transcend Credit Union! I recently refinanced my mortgage with them. Aliani Viva Hernandez was great to work with! She provided me with daily updates and she made the whole process a breeze
We worked with Savannah Abreu on the refinancing our home. she was very knowledgeable about the best refi for us. the process was very smooth and she always responded very fast to all my emails and phone calls. we closed in about 30 days …
Aliani Viva Hernandez was so helpful and made my mortgage loan experience so easy! She sent weekly updates and answered all my questions. I highly recommend!
I highly recommend Transcend Credit Union! We recently refinanced our mortgage with them. Aliani Viva Hernandez was a pleasure to work with! She initially told us that the closing may take up to 90 days, but called us in 20 days and said …
I wanted to thank Mrs Aliani Hernandez for assistance with our mortgage needs, she was professional and very helpful throughout the process. I would strongly recommend her services for your financial mortgage needs. Thanks again.
Recently completed a home mortgage refinance with Transcend and I was super impressed with the process. Aliani Hernandez was our loan officer and she was great. Process took a while as expected given loan application volume, but process …
We took advantage of a chance to refinance with no closing costs or PMI payments. We were fortunate to work with Aliani Viva-Hernandez as our loan officer. She was very responsive, professional and kept us informed every step of the way. …
Working with Aliani Viva Hernandez was truly a pleasure. She went the extra mile in obtaining the best options in a mortgage for my wife and I. We could not be more pleased with our new home, and the process was a pleasure in dealing with …
We were interested in refinancing our home loan and loved that Transcend’s rates were so much lower than what we previously had. Aliani Hernandez answered all of our questions, she was easy to get ahold of and was very knowledgeable about …
My experience with refinancing my home was excellent. Aliana Hernandez was very thorough, prompt and communicative through the whole process. I have been very happy with my service from Transunion and will continue to do business with them in the future.
I got a mortgage on a new home with Transcend. They have a competitive rates and excellent customer service. The Mortgage Officer went the extra mile to make sure our loan was closed with our tight time frame. Would definitely use again for any lending products.
Ali Hernandez helped my experience to be very pleasant and stress free. She was friendly and knowledgeable and informed me of everything I needed to know. I am so glad that I decided on Transcend Credit Union.
We worked with Savannah Abreu at Transcend and found her to be extremely responsive and informed, and always willing to take the time to explain the details. She suggested a great mortgage option for my daughter for her first home purchase …
We recently refinanced our mortgage with Transcend and it went smoothly. Savannah Abreu walked us through the process and was very responsive when questions came up. Everything went well and we appreciate her help with our refinance.
We refinanced our home loan through Transend CU, they had better rates than our previous lender, everything went smoothly and our loan officer Aliani Hernandez was great and kept us informed through out the process. It was a pleasure to work with her.
Savannah Abreu was great to work with! She walked us through the process and was readily available when we had any questions. I would highly recommend Transcend to anyone looking for a home loan or to refinance.
Aliani Hernandez helped me through the mortgage process of my first home ever and made it so quick and easy. She helped me with all of my questions, and was always very quick to respond. She is an excellent mortgage loan officer and I will be sure to recommend her to family and friends.
I just had my house refinancing done with transcend and I am so happy I did . I am beyond thankful for the loan officer Ali Hernandez , she was very good , answering all my questions in email promptly and even call me if there are more …
My wife and I worked with Ms. Abreu at Transcend Credit Union to get a loan for our first home. She was very helpful and communicated incredibly well what to expect. She helped the whole process go smoothly.
I have been with Transcend (formerly KY Telco) since I had my first savings account as a kid, and they have always served me and my family very well. We are glad to be part of the Credit Union. We recently refinanced our mortgage with Transcend (thanks, Aliani Viva Hernandez!) and the process was quick and straightforward.
Aliani Viva Hernandez, our mortgage officer was great to work with. The whole process was done quickly & efficiently. Highly recommend her for your mortgage needs.
My experience refinancing with Transcend was out of this world! They were great to work with. The process was entirely virtual/phone except for final closing/sign on the dotted line. Smooth sailing all the way! As well, the deal was …
I worked with Savannah to refinance my mortgage after shopping around a bit to find the best rate. I shopped many of the major lenders often receiving no response to my request, with Transcend I received a call back within the hour. The …
I can not say thank you enough. These individuals have been so helpful with setting up our loan that has been a true blessing. They were so courteous and kind in helping us that we are grateful for their expertise and patience.
I had a great experience with my mortgage refinance through Transcend Credit Union. Aliani Viva Hernandez made the process so smooth and problem free. As a long time member of Transcend Credit Union I was confident that they would do a good …
I have been a Transcend Credit Union member for many years, just recently we used Transcend to purchase a home. Aliani Viva Hernandez our retail mortgage officer was fantastic during the preapproval and mortgage process. She provided …
Alini, the best loan Officer that I have worked with. She stayed on top of everything and and I was able to close the loan in 30 days. Alini was very efficient and professional and stayed in constant contact with me until the loan was …
My wife and I replaced our line of credit loan with a mortgage loan refinance at Transcend credit union. We are very happy with the low interest rate and minimal closing costs. Our outstanding loan officer was Aliani Viva Hernandez. It took …
Chris, Jaden, Courtney, Bree, Savannah. They Always Brighten my day. very helpful kind. and actually care about you. I used to bank at PNC, long story short they suck lol. they over overdrafted me when i had the money in my wallet. PNC was …
I have worked with Transcend for a few years now for loan services and they’ve always been so great. Gina Mitchell has been my go to person for lending services and is always so helpful, quick to respond, knowledgeable, and goes above and beyond. Thank you Transcend and Gina.
Recently applied for a mortgage at Transcend C U, the experience was very easy and worry free. Aliani Viva Hernandez held our hand throughout the process, many many accolades to her and Transcend. The rate we got was the best in the area with all closing costs paid. This is by far the easies part of buying a house.
Our refinance experience was fairly smooth and easy to understand. We worked Savannah Abreu – she was knowledgeable and very helpful. If anything could have been a little better it would have been to know upfront all the documents that I …
We are very pleased that we chose Transcend as our mortgage provider. We worked directly with Matthew Holbrook and Ali Hernandez and they were both incredibly helpful, attentive, and professional. I would highly recommend anyone who is …
Just refinanced our home with Aliani Viva Hernandez with Transcend Credit Union. She was AMAZING! Process was seem less, and she kept us in the loop at all times. She always contacted us first. We never had to reach out to see what was …
My refinance was an absolute breeze with no headache whatsoever. Aliani Viva Hernandez is the absolute best mortgage officer who keeps constant contact, is very clear, and was unbelievably helpful throughout the entire process! I couldn’t recommend Aliani, or Transcend, more.
My husband and I just did a mortgage refi with Transcend and our loan officer Savannah Abreu was fantastic!! The loan process was seamless rates are very good and she helped us tremendously through the whole process. I highly recommend …
I just did a mortgage refinance with Transcend and my loan officer Aliani V Hernandez was absolutely fantastic!! The loan process was seamless rates are very good and she helped me tremendously through the whole process and any questions I …
Steven Fess is flat out amazing! He stuck with me from the moment I ordered my car and saw me through to the end. I couldn’t have asked for a better loan officer! Great rate and payment and everything just lined up perfectly! Thank God …
I’ve been banking with Transcend now for about 8 years and have no regrets . I recently reached out for assistance and was addressed swiftly and efficiently.Savannah Horan made the interactions seamless and took good care of me. I would certainly refer anyone in doubt to work with Transcend!
They were great go with with from start to finish. They make the loan experience as easy as possible. I would highly recommend Savannah Horan at Transcend Credit Union for whatever your loan needs might be.
I needed to open an account online due to being out of town working for a new job. Gina Mitchell was able to open my account and answer all my questions swiftly. She was very precessional, I highly recommend Transcend Credit Union.
I had a loan and paid the amount due to pay off in July 2022, I had this loan set up for automatic withdrawals on a bi-weekly schedule. At some point in August or September they added .75 to the loan. They did not take it out on the …
Shauna Aponte, the branch manager was great. She made sure my Auto Loan went as smoothly as possible. She knew all the right steps for me to purchase my auto.
I financed my home with Transcend Credit Union. It was a pleasant and easy experience. I would recommend anyone in the market for a home to consider Transcend when comparing lenders.
I recently worked with Aliani Hernandez on a mortgage loan. She made the process very easy and kept me informed throughout the process. Thank you Aliani and Transcend. Great customer service!
I worked with Shauna Aponte. She was great! She was very attentive to my request and worked diligently to take care of my request in one day. I recommend Transcend Credit Union for you financial needs. Shauna was great to work with!
Steve Fess was an absolute pleasure to work with. I reached out to him about refinancing my car. It was a very smooth process. He certainly went above and beyond. If you are looking for someone with integrity & honesty I would highly recommend him. 10/10!
I would like to let it be known that the TransUnion credit Union on the outer loop in Louisville Kentucky are amazing. Terri, Carrie, JoAnn, & Adnana will go out of their way to achieve your goals. Transcend Credit is truly personal with …
My wife and I used Transcend Credit Union for our home loan. Aliani Hernandez and the team here made the process as stress-free as I can possibly imagine it to be. Always willing to answer questions and provide assistance. We were very pleased with the entire process with them, and cannot recommend them enough!
Gina Mitchell made my first buying experience so AMAZING! She is extremely knowledgeable and experienced in what she is doing. I knew I was in the right hands the second I worked with her! I can’t recommend Transcend Credit Union and Gina Mitchell enough!! 100/10 experience and will definitely be working with them in the future 🙂
We worked with Steven Fess at Transcend on getting a truck loan. He did a fantastic job! From start to finish. Great customer service. Easy to work with & got us approved within hours! Thank you so much!
I am writing this review about my experience with my refinancing my auto. Shauna Aponte is the new branch manager here and handled my needs. Shauna was very instrumental in getting my auto refinance done. Shauna attended to my needs when I …
Aliani Viva Hernandez and her staff are awesome! I just bought my third home with a Transcend mortgage and she can’t be beat! Literally NO closing costs. The lawyer at the closing table marveled at what a great loan I had! …
Worked with Transcend on my home loan and had a great experience with Aliani Viva Hernandez my Retail Mortgage Officer. Ali and team were very helpful and patient with my many questions, and worked with me on getting best rate available.
I have been a member of this credit union for many years and I prefer them to handle my loan financing. I have financed several vehicles and I always get the best interest rates as well as the best customer service. …
I received a very good auto loan offer a little over a year ago from Transcend Credit Union through a dealership. It was the best of 3. I was checking the Transcend Credit Union mobile app three days ago. Looking for a credit card with a …
A fantastic and stress-free experience!
I cannot say enough great things about Aliani Viva Hernandez and Transcend Credit Union. Together, they made our mortgage loan experience so easy. Ali is …
Great credit union!
VERY friendly staff
Excellent service!
Love all the ones at this John and all
Easy efficient!!
Great credit union!
Have my car loan through here. Easy to deal with!
My experience is too much to write in one post.
Shauna was super helpful. Thank you for all your assistance.
Customer service is awesome at all the locations that I have been to…looking forward to a long relationship with them..
Middletown branch is great and ILyn is always helpful and kind thanks!!!
Horrible company to receive loans from. Look somewhere else!
Best place in town for your banking needs. Fantastic staff and products! Give them a shot.
Opened my account in 2011 and have had a great experience!
Had a great experience working with Aliani Hernandez
My debit card was compromised, so I went to the main branch to get a new one. They refused to let me inside because “Covid has mad it unsafe” yet the downtown branch is open for anyone to walk into. …
This Bank is full of headaches. Put your money somewhere else.
Just did an auto loan with Transcend and the process was fast and easy!
Great credit union! Nice employees, Bill is nice and always very helpful!
Always the nicest people & best value for banking products.
The app is unusable they close way too early
Absolute crooked! How does a company charge an over draft fee with a positive available balance for more than the purchase? I’m moving my banking elsewhere. This is ridiculous. Truly less than a 1 star experience. Never again! …
Great experience. Good deal. Ali Hernandez was really good you work with.
Worked with Ali Hernandez friendly and very helpful from the beginning! Recommend her and TCU.
Knowledable representstives and excellent customer service. Very satisfied with our transcend accounts, the app and customer service.
This branch has such a great team. Everyone is always so helpful and kind, and I never have an issue!
Great working with Aliani Hernandez! Made the home buying experience easy and painless!
Savannah Saylor was more than excellent! She made my home buying experience smooth, and painless. She was very attentive, quick, and kind!
1 star because the robot redhead behind the counter came off very rude. Dont wear a cap you’ll rudely get asked to remove it. First time coming to this bank great experience. I now want to take my loan to another bank. They dont do online …
Absolutely amazing experience. Updated throughout process all the way to the end. Thanks Transcend and Aliani V.H.! KR
Steven gave me friendly and fast service!
He’s the best .
Horrible experience with my auto loan! Ended up getting a late payment on my credit because they was unaware how to check there mail and see the pay off check!!!
Shauna was very responsive and knowledgeable throughout our refinancing process.
Aliani Viva Hernandez Handled the loan app. very quickly.Everything went without delay.Very pleased. Merry Christmas to all.The Robinson
Aliani Viva Hernandez at Transcend was fantastic to work with. She was on top of everything and made our refi process easy (even during the covid19 pandemic!)
They have mistakenly deposited my check into someone else’s account. They have given me money out of someone else’s account as well and then charged me for the mistake they made. I will NEVER bank with them again.
Definitely a off-brand version of bigger name credit unions, I would not recommend banking here due to the lack customer service. Plus Park Community credit union is currently offering a guaranteed 2% on their checking account if you meet …
Shauna Aponte saved the day with our mortgage for our new lake house! Leading up to closing Shauna was always professional and kept us informed of the status of our mortgage approval process. At closing on a Friday at 330pm, the title …
I love my Credit Union!!!!! But what makes a difference is the exceptional customer service Aliani gives me every single time I need something!!!! Gracias!!
Great experience working with Matthew Holbrook and team as I navigated the process of securing a new mortgage for my new home. It had been 10 years since my last mortgage, so I was a bit rusty on the process. Matthew took great care of …
I just closed on my first home on September 4, 2020. Aliani Hernandez was very helpful in answering all my questions and keeping me updated on the home buying process!
We have used Kentucky Telco, now Transcend Credit Union for all of our car loans over the past 10 years and now our mortgage. Their rates simply can’t be beat. Savannah Saylor did a wonderful job guiding us through the refinance process. She was always available when I had a question.
It is really s shame what has happened to this credit union over the past years. Back in the 90’s and early 2000’s this bank was awesome. Unfortunately people die and or retire and they have hired some undesirables. The branch manger …
Customer service is always top notch! I’ve been a member for years and continue to refer others to Transcend. Impressive reps and excellent products! Highly recommend.
Excellent! Was great to work with Matt and the team at Transcend. They helped make the home financing process a breeze.
I recently used Transcend as my lender for the purchase of my new home. I appreciated the electronic application process which made it fast and easy to submit the necessary paperwork. Transcend was very competitive with rates and Savannah …
Recently visit this branch, thank you Aliani for your help, I happy that she spoke my language. Im new to the USA and she was recommended by another friend, now i know the things i need to work on for next year to purchase a home, she was …
We recently purchased a new home and Matthew Holbrook is our loan officer. He has been very professional, courteous, and helpful during this process. We had a question about the closing statement and emailed him on a Friday evening about …
AlIani Hernandez was amazing, she guided us through the process with articulate and detailed information that made the process so much easier!
So thankful for her assistance and would recommend Transcend and Aliani to any …
Working with Shauna Aponte and Matthew Holbrook made my experience with Transcend as seamless as it could be for me. Shauna kept me informed as needed throughout the process and was such a pleasure to work with. I highly recommend if you …
Worked with Savannah Saylor on a residential mortgage. Was easy to work with, communication was great and the rate was the most competitive I came across when looking at lenders. Would highly recommend anyone looking for a lender to consider Transcend.
Great experience refinancing with Transcend. Love the opportunity to work with a local company. Shauna was a great communicator throughout the whole process. Even during the COVID-19 pandemic, the process was completed without any complications.
Love Transcend Credit Union! They have the best staff and products around. Give them a shot and you will be happy you did!
Matthew Holbrook was absolutely great to work with through the mortgage process. As a first time home buyer I had a ton of questions on the process and making sure I had all the paperwork I needed. He walked me through all the steps and …
My wife and I recently used TCU to purchase our new home. We couldn’t be more pleased with Aliani Hernandez and the rest of the TCU team for helping us along the way. We went through the process without utilizing a realtor, so we had …
As a first time home buyer, I had no clue where to even begin getting a loan. I received a referral from my realtor to use Mathew Holbrook through TCU. After working together for almost a year, I finally found my perfect home. Mathew …
I don’t think five stars is enough to rate the experience I had with Matthew Holbrook, Chief Lending Officer with Transcend Credit Union. In years past we have used a family member for our mortgages, we had already been pre-approved for …
I recently did an auto loan refinance with Carrie Schneidtmiller and she was SO helpful. I have been in the banking world for many years, so it was great working with someone that cared as much as she did when she worked on our refinance. …
Refinanced my house through Transcend Credit Union. Savannah Saylor handled everything expediently and with no problems. Got the best rate with no closing costs to me! Incredible deal! Closed the deal very quickly too! Thank you Savannah and Transend!
Aliani is great to work with. I refinanced my home and i am happy.
I worked closely with Savannah Saylor, or should I say she worked with me. This mortgage loan experience was much less complicated thanks too all her hard work and keeping me well informed. Thanks or all you do. I would greatly recommend …
Ali is a very responsive and wonderful loan officer to work with! I always get the best customer service at Transcend.
We recently did mortgage refinancing of our home with Transcend Credit Union. Ms. Aliani Viva Hernandez, Retail Mortgage Officer of Transcend Credit Union did a wonderful job helping and guiding us from the very beginning of the whole process.
Aliani Hernandez is an absolute pleasure to work with from start to finish. Helped compare the benefits of two seperate loans and gave professional and personal insight to what would better suit my situation. Kept in contact throughout …
I recently refinanced my Townhouse with Transend Credit Union and couldn’t be happier with the whole experience! My retail mortgage officer Aliana Viva Hernandez was fantastic to work with. Ali sent a list of what i needed, i sent that back …
Great bank and service.I make it a point to go to the same bank where they all know me on a first name basis. The employees quickly learn your habits and are able to offer better service.
Aliani Viva Hernandez was super helpful making a complicated (for us) transaction easy. I would recommend her and Transcend C.U. for any of your financial endeavors. Thank you, Ali!
Aliana Hernandez is great to work with, keeps you informed, courteous, respectful and is very knowledgeable. She made our experience with Transcend very easy and a great representative of this credit union.
Our mortgage officer at TCU helped us through the process , very responsive to our questions , made it clear and simple .
Highly recommended.
My fiancé and I used Transcend for our home loan. Allie was amazing to work with, we got a promotion price that could not be beat! The customer service was phenomenal, Allie kept us in the loop weekly, she also answered every question we had along the way. We would highly recommend using Transcend for your home loan!
I’ve been banking with Transcend Credit Union since I moved here for school back in 2009. Back then they were called Kentucky Telco. I bought my first house in 2016 through US Bank, but I recently refinanced my home with Transcend in 2020. …
I want to thanks Ms. Alianis for the information that she provided me referring to the mortgage loan. She was very professional and helpful. She explained me all the benefits. Was a pleasure work with you and your Branch.
About a week ago I called and inquired about membership to the credit Union I talk to a representative name Nicole who was very helpful and polite. I look forward to doing business with you all.
Transcend Credit Union was recommended to us by our realtors and we’re glad we listened! They helped us manage the mortgage process and provided a very personal touch guiding us through the ups and downs of interest rates at the beginning …
Thanks Alianis Hernandez for your help and kindness about my home mortgage refinance. Your are truly helpful and honest. It is always good to find people that like their job and love help people.
Excellent service provided by Ali on the refinancing of my property. Everything from completing the application to the closing process went smoothly.
Transcend Credit Union was awesome to work with. Mr. Holbrook saw super responsive and answered all our questions. There were no issues with paperwork and we were cleared to close after a couple of weeks.
We could not have been more proud to work with Shauna Aponte and the mortgage team at Transcend Credit Union. We have been members for well over a decade and knew that when the time came we would turn to them for our home purchasing needs. …
I love the team at the main branch! They are always so friendly and helpful. Carrie has always done a great job of handling my family’s finances and I wouldn’t trust them with anyone else.
Thank you to Aliani Viva Hernandez, Retail Mortgage Officer at
Transcend Credit Union, 3740 Bardstown Rd., Louisville, KY 40218 for seeing us through the mortgage process from application to closing so smoothly during all …
The refi process was easy and fast thanks to Aliani Viva Hernández . I will recommend to those that want to save money with no catch involved to do this process with this agent and this bank . Aliani explains every single aspect of the process so you would have no questions left to ask .Thanks a Lot !!
My husband and I applied to Trancend Credit Union to refinance our home loan. Aliani Viva Hernandez was our loan officer. She was very easy to work with. She got us a great mortgage rate. We were approved for a refinance loan. Aliani did a great job for us.
Great experience with transcend. Our loan officer Savannah Saylor has been great to work with. She is quick to answer your questions and are very detailed in giving you all the information you need. I couldn’t be happier with our home refinance, I was able to get a lower interest rate and save money monthly with lower payments!
Transcend credit union offers fantastic rates and exceptional service, notably Shauna Aponte. Interest rates are at an all time low so they are handling record levels of refinances and other loan requests very well. I have never been inside …
Matthew Holbrook and his entire team at Transcend Credit Union went above and beyond to ensure I acquired the best home loan. Their online application was straightforward and allowed me to easily upload the necessary documents from the …
Love our Credit Union!! Got approved and signed over on our mortgage in under 30 days! Aliani was our mortgage rep and she was so helpful! Thank you Transcend!!
Our entire experience with home re-financing was incredibly easy from start to finish. Special thanks to Shauna Aponte who was available whenever there was a question or concern. She provided information with clarity and awareness of our specific needs. The whole process couldn’t have gone more smoothly.
Working with Transcend was as good an experience we could ask for while securing a mortgage for our new house. Matthew Holbrook was very helpful and easy to work with throughout the process. He was readily available and answered all the …
TERRIBLE experience. They have the WORST online banking experience and I have been trying to figure out how to get the remaining portion of my student loans paid off since they don’t allow you to do so online. I have had to talk to numerous …
I had a great experience with Transcend Credit Union! Matthew Holbrook was very helpful and made the process of getting my mortgage loan run smoothly.
We worked with Matthew at Transcend for our mortgage on our first house and couldn’t be happier with our decision to do so. We had shopped around at several other lenders and found that Transcend not only had the best rates, but also …
We recently refinanced our home mortgage at Transcend. Our Retail Mortgage Officer, Aliani Viva Hernandez, was most helpful and efficient. Highly recommend!
Just closed on my new home last week thanks to the help of Katie Abner Farmer! She was so knowledgeable about the loan process and was able to help me expedite the closing. She made sure I had everything I needed to be able to move into …
Transcend has the best mortgage rates in town. I applied and was approved quickly. I worked with Savannah Saylor l Mortgage Loan Originator. She was quick to respond with answers to any questions we had during the process. I would highly …
Matthew Holbrook at Transcend made my home buying process easy and stress-free. I would highly recommend Transcend Credit Union to anyone looking to buy a home! They were wonderful to work with, answered all of my questions with ease and quelled any anxieties I had about buying my first home.
My husband and I have been using Transcend for all of our banking needs for quite a while now. We frequently go to the Bardstown rd. branch where Rachel (teller) seems to always help us out. She is very knowledgeable and has always been super helpful! We love Transcend Credit Union!
Worked with Savannah Saylor on a mortgage loan. She went above and beyond to help us and ensure it was finished in a timely manner! She did a great job of communicating with us through each step in the process and was truly a joy to work …
Just closed on a home through Transcend and while I was disappointed they sold our loan before we ever closed (not her fault), the mortgage representative we worked with, Savannah Saylor, was excellent! She was responsive and had a sense …
I had the pleasure of working with Shauna Aponte when I refinanced my home and I would like to thank her for all her efforts on my behalf. She was very patient in answering all my questions and made the whole loan process very easy.
I recently refinanced my home with Transcend. I highly recommend using your credit union. Their rates were cheaper and no closing cost. My mortgage office was Aliani Viva Hernandez and she couldn’t have made it any easier. She updated …
Not only has it taken 2 weeks to issue my new card but the system has been down for 2 days and I can’t activate the card. Oh and there’s a $6 fee for shared branching to try to withdraw cash or make deposits. Oh and the 2nd fraud in 6 …
Just finished refinancing with Shauna Aponte at Transcend Credit Union. Shauna got me a great rate and is very professional. Answered all my questions and the process was painless. Was able to do all but the closing remotely due to Covid …
We refinanced our Republic Bank mortgage through Transcend CU. The rate we got was amazing. The staff/services were awesome even in the middle of the COVID-19 pandemic!! We highly recommend Transcend.
Go Local! Rates are super low. Contact Aliani Viva Hernandez l Retail Mortgage Officer and let her show you how easy it is to refinance your home. I was able to take 7 yrs off my mortgage and lower my rate. Love the credit union.
Transcend Credit Union has a great mortgage team! I’m in the banking business and they have the best rates/products available for most consumers in the greater Louisville, KY area. They handled my mortgage request and questions with ease …
Used Transcend Credit Union to refinance my mortgage. My loan officer Aliani Viva Hernandez was great to work with, easy to communicate with, and made the process very easy! Got a great rate as well. I highly recommend them!
This was a very smooth process. The application process was great as you can enter details/attachments all online. Matt Holbrook and Aliani Viva Hernandez were very knowledgeable and super accommodating with the timing of our closing. Would recommend these two and Transcend to everyone.
They were great to deal with! We handled our mortgage over the phone and via email (we live many hours away), and it worked practically flawlessly. Fantastic communication and service. I would expect nothing less as I’ve been with Transcend …
Ali Hernandez was so easy and accessible to work with during our refinance. Excellent customer service and ease of process were stellar. Will enjoy our relationship with Transcend!!
This is one of the best places i have dealt with when it comes to loans and handling your money. Just refinanced my home with a 10yr retire your mortgage loan. Great deal. Worked with Aliani Viva Hernandez. She was a pleasure to work …
Transcend Credit Union has been wonderful to deal with. Several years ago we moved our checking & savings to them. We’ve used their services to purchase multiple vehicles and today refinanced our rental property. Great rates!! Great customer service!
Our experience with Transcends mortgage department was very satisfying.
The staff was very professional and Ali Hernandez was more than knowledgeable and very helpful throughout the process.Thanks to Ali and her team.
Billy Arnold
It did take sometime to receive this refinance money. Many others had also applied. Gathering all of our information was important. Periodically we was informed about the process. When we was finally cleared for closing we was explained …
Everyone with which we have made contact at Transcend have been nothing but courteous and helpful – it is refreshing to experience true customer service – something that is missing from so many businesses and institutions at this point in time.
Transcend Credit Union has great Customer Service, everyone is always friendly and nice. My recent mortgage loan refinance transaction was seamless. Aliana Viva Hernandez assisted with the process and was very knowledgeable, answering all …
Aliani Viva Hernandez recently arranged a mortgage for us at a super term and rate. Ali was very professional and patiently guided us through every step. We highly recommend her and Transcend Credit Union for your mortgage needs.
Aliani Hernandez did a great job assisting us with our refinance. I would recommend Transcend Credit union for anyone looking to refinance. We got a low rate and everyone including Aliani was very helpful.
We had a great experience with our home refinance. I would highly recommend the Transcend team to anyone looking to refinance their home.
Working with Transcend was a great experience. Aliani Hernandez was wonderful to work with. The entire mortgage loan process went both smoothly and quickly. Would definitely recommend their services!
Shauna Aponte assisted my wife and I in refining our home. She was very helpful and stayed in contact with us the entire process. We are very pleased with Transcend Credit Union.
I had a very smooth refinance experience with Transcend. Their policies were more “common sense” flexible than other financial institutions related to a retiree. Also, Aliani Hernandez (Mortgage Officer) was very responsive in answering questions and attending to information and closing details. Thank you Aliani and Transcend!
We got a great rate and terms on our mortgage refinance from Transcend, and Aliani Viva Hernandez was a real pleasure to work with.
My mortgage officer Aliani Hernandez @ Transcend Credit Union was very helpful throughout my home buying process. She was quick to respond and sent updates on a weekly basis. I never felt left out of the process, she kept me informed and involved. Thank you Aliani for being apart of my home buying experience.
I love this bank and what they have done for me in the past. Especially Ali. She is always available for the customers. Anytime I have a question I go straight to her because I know she is going to be helpful. And this from experience. I …
I contacted this credit union in regards to a auto loan refinance. This was my first ever contacting or speaking with this credit union and my first time ever refinancing a car loan. At first, the gentleman I was working with seemed …
I started the process of refinancing my mortgage approximately 6 weeks ago.Transcend had the best rates so I went with them. Because of covid19 the process was different (I never actually met my processor) but Aliani (Ali) was the person …
Absolutely outstanding service from Vanessa Blevins. She treated me like I was her own family and kept me in the know of everything that was going on during my car loan process. She even called me after I got my car, to see how I was liking …
Our experience with the Bardstown Road branch of Transcend Credit Union was very positive. Ms. Aliani Hernandez worked with us both for a pre-approval status as well as our home mortgage. She was very helpful in filling out the many forms, …
Ali is wonderful. She help as soon as I came in her office. Always keeping update all the way through my refinance. Great rates too. I have been baking with this Union for 20 years. Always wonderful staff and help anyway they can.
Aliani Viva Hernandez did an amazing job with our mortgage loan, it was quick and very easy. She stayed in contact with us over every detail. We were so pleased and love Transcend Credit Union! Thank you for all you have done for us! Excellent service!
Just closed on our first home through Transcend, Ali Viva Hernandez was our mortgage officer and she was a dream to work with from start to finish. Everything was made super simple for us and it felt like we had her on our side to assist us …
We recently completed a refinance with Transcend Credit Union. They were great to work with and had by far the best rates and terms. Aliani Viva Hernandez was our mortgage officer, and she was a pleasure to work with!
Ali Hernandez thoroughly helped me through the process to ensure closing went as smoothly as possible. She called me every time a document was sent to ensure I fully understood and had no questions. Highly recommend using her and the company for home loans.
We appreciated the attention we received from Shauna Aponte. We were advised early on that the process would take some time due to the tremendous response to Transcend’s advertised mortgage rate special. It was pleasant to work with …
everyone is very helpful and polite. I worked with Aliani Viva Hernandez and she was super helpful, stayed in contact with me through the entire process. She worked to find me the best avenue to take on refinancing my current mortgage. I would definitely recommend them to use.
I have never had a more pleasant and friendly experience than I did with my recent home purchase. Matthew Holbrook was my lending officer and answered every single question I ever had and in a super timely fashion, while the rest of the …
Recently bought my first home and got my mortgage through Transcend. My realtor recommended I go through them and I’m glad I did. Service was excellent and they walked me the entire process. I closed in about 3 weeks. I have a friend who …
This was my first time taking out a loan for a condo and I was pretty intimidated by the process, but Aliani Hernandez at Transcend Credit Union steered me through this labyrinthine process and kept me up to speed on everything. She’s the best!
My refi process at Transcend was amazing. Good customer service – Ali, my loan officer was so helpful. She practically held my hand through the process and made it seem soo easy. When I needed her to break down the loan terminology into …
Had a great experience with Transcend Credit union when refinancing our house. Aliani took care of us and answered all of our questions. They offered great rates and had a promotion of no closing costs at a slightly higher rate. I ran the …
Recently I’ve had the pleasure of working with the people at Transcend Credit Union, especially Shauna Aponte. They helped me refinance my condo at a great rate. Shauna is very knowledgeable and patient. I received calls throughout the …
With the rates being as low as they are right now, I considered refinancing. I talked with Matthew Holbrook at Transcend Credit Union (after being recommended from a friend) and he was so unbelievably knowledgeable, friendly and just …
A great institution. I have done all of my banking here for years and have secured car loans and recently refinanced my home with Transcend. I had a great experience with my refinance and got a great deal.
I am very glad that we decided to use Transcend CU as our mortgage lender. I can only say good things about the service provided by Ali Viva Hernandez. She was very knowledgeable and flexible to work with. Most important is that she …
We just finished the refinancing of our home and want to give a shout out to Shauna who was extremely helpful in managing our paperwork and the process. She keep us informed by email and phone and was responsive to our questions. The …
We Just refinance our mortgage with Transcend Credit Union. It was a great experience from the start, Aliani Viva Hernandez was our Mortgage officer, She was super helpful and everything was as it was advertised in their web page. Low APR …
I just finished refinancing my home mortgage with Matthew Holbrook at Transcend Credit Union. It was the easiest and most efficient refinance I have ever been through. Matthew was so helpful and very responsive! I highly recommend him!
Deposited a local check and they held it for 9 excessive days with no reason to give which resulted in me having overdraft fees due to this hold. I had bills to pay so clearly that is why I deposited my check in advance not thinking it …
I was able to work with Aliani Hernandez for my refinancing of my home and she also helped me with my son’s car refinancing!! She has been great! Very thorough and very honest and made sure we made the best decision when needed. She walked …
I bought a vehicle in the fall of 2017. I went with the dealer and they went with Trancend Credit Union. It is now February, and the have never supplied me with a coupon book. They have my home address because I get late notices. Each time …
I just refinanced my home loan with Transcend Credit Union and I had an excellent experience. Aliani Viva Hernandez answered all my questions within the same day they were asked and she also kept me informed weekly of my loan status. Dana …
Aliani Hernandez did everything she said she would when she said she would
Start to finish the CU was excellent
No surprises …
Transcend was my first choice for a mortgage lender because I wasn’t looking for the lowest rate, but rather, a lender I could trust. I have been with Transcend for several years and have enjoyed the excellent service and friendly people …
I was warned that it could take up to 90 days to close my refinance at the beginning – I closed in 32 days. Part of that was my being experienced in refinancing, but Aliani Viva Hernandez was great to work with! She updated us every week …
Great experience with a recent home loan. Highly recommend using Transcend Credit Union and if possible ask to have Aliani Viva Hernandez as your Retail Mortgage Officer.
I had a wonderful experience with Aliani Viva Hernandez at transcend credit union. She returned my call when I inquired about a refinance, she explained everything to me was super helpful!! She was very patient with me and worked around my schedule!!! I cannot say enough good things about this bank and the staff!! ❤️ My credit union!!!
Supper friendly location. Got me approved quick and out the door even quicker!
Thank you Aliani, she is always available to assist me in Spanish. GRACIAS!
Did a mortgage refinance for a lower interest rate and cut years off. They paid all my closing and it was a great experience. Thanks to Aliani Hernandez. She was great. Kept me informed step by step. It was a great easy experience.
KY Telco was a great bank until Transcend took over. They will hold your checks for a ridiculous amount of days for you to encounter fees. Very horrible bank you will regret banking here. They are not here for the people. I’m currently them …
Katie was very helpful threw out my ReFi. She is super nice and kept me well informed. She is extremely knowledgeable. Once she was involved in my Refi it was done in just a couple of days. I would recommend her with 100% confidence.. This lady knows her stuff!!
We just completed a refinance with Transcend. Not only did they have the best product for us, which was far superior to the other lenders we checked, their service was great as well. It’s refreshing to work with an institution that isn’t so …
Had a great experience working with the company and specifically Aliani. Quick, professional responses and always there when I had a question while working through our home refinance, moving from one mortgage lender to Transcend. Highly recommend.
My experience was super great.. service was impeccable 🙏🏿💯❤️💪🏿😎😇😁✅🔥👆🏿Shauna Aponte ROCKS 🙌🏿 …
I was very pleased with the assistance by Aliani V. Hernandez of refinancing my home with Transcend Credit Union. She was very efficient at updating me with the process. I would recommend anyone who wants to refinance or even open a new mortgage by Aliani. I appreciate all that she has done.
The refi process at Transcend was easy, efficient and the rates can’t be beat! Ali was extremely helpful and provided regular updates along the way. I have been very pleased with how everything went. I highly recommend Transcend Credit Union for your mortgage refinancing needs.
Applied online for home refi. System was very user friendly and received a response the next day. Aliani H. was prompt with communication and very helpful. The entire process was very smooth and I had a very quick turnaround time from application to closing.
I have done business with this branch for years, and have always received first rate service.
I wouldn’t trust anyone else with my money. Was able to get an amazing rate on a used car loan, way better than I was being offered at the dealerships or through my old bank. They take the time to understand your needs and find the product that is right for you!
We are very thankful for Aliani Hernandez! She was very helpful, answered all of our questions, and helped make our purchasing a new home a smooth and seamless transition!
Absolutely been a great credit union to me for 20 years now. Just refinance my mortgage great rates and wonderful customer service
Edit – They act like they want to help in their response below, but they still refuse to let you come inside to pay without an appointment. They charge you a $73 late fee and still make you wait 15+ days before they even consider letting …
My husband and I had a very pleasant experience working with Ali Hernandez at Transcend. She explained everything clearly and always responded promptly.
Friendly and knowledgeable customer service. Very fast loan process. Thank you, Steven Fess!
Great experience! Aliani Viva Hernandez helped make the whole process go very smoothly. She kept us up to date all along the way. We very much appreciated all she did. Thank you, Aliani!
Ali Hernandez stayed on top of the process the whole way through. She was patient as I was digging for the documents we needed to get the refinance done. The closing attorney was prompt and professional as well.
Shauna Aponte was great in everything that I asked for made the whole process real quick and easy !!
Updating my review after speaking with Branden this morning. He apologized for my experience and resolved my issue in a timely manner. He was very helpful and informative. Customer service such as his is the reason I will continue my membership with Transcend. Thank you!!
I tried multiple times on 3 different days to reach out to Terry Berg at the outer loop branch for my husband and I to apply for a personal loan. I left several messages and could never get a phone call back. So on the third day of trying …
Savannah H. was terrific. Thank you for such an easy process and the great rates.
Aliana was great to work with! Very knowledgeable. I recommend Transcend.
We were very pleased with the service provided by TCU in the refinancing of our home. Below are pictures of our home.
Transcend is the bomb, they were fast and efficient on my refinance, Savanna Abreu was on top of everything. Always kept me informed! Awesome experience!
I had a great experience with my refinancing my mortgage with Transcend. Aliani and the rest of the team were very helpful and easy to work with.
I worked with Aliani Viva Hernandez for home loan. She is the most pleasant and helpful person I’ve ever worked with. Don’t be afraid to ask for her.
Aliani Hernandez was great to work with. We were able to handle all the details over the phone and through email. Once all was completed, we showed up for the closing to complete the process. Very smooth process. Give Ali a call!
Aliani Viva Hernandez was so great to work with on my refinance. She kept me up to date on the progress and went over and beyond to get it done as soon as possible. I highly recommend!
We had a wonderful experience when we refinanced with Transcend Credit Union. Ali helped us along the way and it was easy and worry free! Transcend made it an easy experience for us! We have used Transcend for all of our financial needs and always will! Thank you!
We have banked with Transcend for years and recently worked with Carrie to refinance our auto loan as well as take out a personal loan. She was wonderful to work with! Transcend was able to meet all of our needs and save money on our monthly auto payment. We highly recommend the Bardstown Road branch!
Transcend offers excellent mortgage rates. All of the staff were very friendly and helpful especially my Loan Officer, Ms. Hernandez. I was very pleased!
Needed to defer my car loan payment for a few months due to covid challenges and all they offered me was one month, and wanted to charge me a fee to defer an additional month. My husband’s car is financed through Wells Fargo and they …
I highly recommend Transcend Credit Union! I recently refinanced my mortgage with them. Aliani Viva Hernandez was great to work with! She provided me with daily updates and she made the whole process a breeze
We worked with Savannah Abreu on the refinancing our home. she was very knowledgeable about the best refi for us. the process was very smooth and she always responded very fast to all my emails and phone calls. we closed in about 30 days …
Aliani Viva Hernandez was so helpful and made my mortgage loan experience so easy! She sent weekly updates and answered all my questions. I highly recommend!
I highly recommend Transcend Credit Union! We recently refinanced our mortgage with them. Aliani Viva Hernandez was a pleasure to work with! She initially told us that the closing may take up to 90 days, but called us in 20 days and said …
I wanted to thank Mrs Aliani Hernandez for assistance with our mortgage needs, she was professional and very helpful throughout the process. I would strongly recommend her services for your financial mortgage needs. Thanks again.
Recently completed a home mortgage refinance with Transcend and I was super impressed with the process. Aliani Hernandez was our loan officer and she was great. Process took a while as expected given loan application volume, but process …
Shauna Aponte Helped me get approved for a loan and was great! Def recommend !!
We took advantage of a chance to refinance with no closing costs or PMI payments. We were fortunate to work with Aliani Viva-Hernandez as our loan officer. She was very responsive, professional and kept us informed every step of the way. …
Working with Aliani Viva Hernandez was truly a pleasure. She went the extra mile in obtaining the best options in a mortgage for my wife and I. We could not be more pleased with our new home, and the process was a pleasure in dealing with …
We were interested in refinancing our home loan and loved that Transcend’s rates were so much lower than what we previously had. Aliani Hernandez answered all of our questions, she was easy to get ahold of and was very knowledgeable about …
My experience with refinancing my home was excellent. Aliana Hernandez was very thorough, prompt and communicative through the whole process. I have been very happy with my service from Transunion and will continue to do business with them in the future.
I got a mortgage on a new home with Transcend. They have a competitive rates and excellent customer service. The Mortgage Officer went the extra mile to make sure our loan was closed with our tight time frame. Would definitely use again for any lending products.
Ali Hernandez helped my experience to be very pleasant and stress free. She was friendly and knowledgeable and informed me of everything I needed to know. I am so glad that I decided on Transcend Credit Union.
We worked with Savannah Abreu at Transcend and found her to be extremely responsive and informed, and always willing to take the time to explain the details. She suggested a great mortgage option for my daughter for her first home purchase …
We recently refinanced our mortgage with Transcend and it went smoothly. Savannah Abreu walked us through the process and was very responsive when questions came up. Everything went well and we appreciate her help with our refinance.
We refinanced our home loan through Transend CU, they had better rates than our previous lender, everything went smoothly and our loan officer Aliani Hernandez was great and kept us informed through out the process. It was a pleasure to work with her.
Savannah Abreu was great to work with! She walked us through the process and was readily available when we had any questions. I would highly recommend Transcend to anyone looking for a home loan or to refinance.
Aliani Hernandez helped me through the mortgage process of my first home ever and made it so quick and easy. She helped me with all of my questions, and was always very quick to respond. She is an excellent mortgage loan officer and I will be sure to recommend her to family and friends.
I just had my house refinancing done with transcend and I am so happy I did . I am beyond thankful for the loan officer Ali Hernandez , she was very good , answering all my questions in email promptly and even call me if there are more …
My wife and I worked with Ms. Abreu at Transcend Credit Union to get a loan for our first home. She was very helpful and communicated incredibly well what to expect. She helped the whole process go smoothly.
I have been with Transcend (formerly KY Telco) since I had my first savings account as a kid, and they have always served me and my family very well. We are glad to be part of the Credit Union. We recently refinanced our mortgage with Transcend (thanks, Aliani Viva Hernandez!) and the process was quick and straightforward.
Aliani Viva Hernandez, our mortgage officer was great to work with. The whole process was done quickly & efficiently. Highly recommend her for your mortgage needs.
My experience refinancing with Transcend was out of this world! They were great to work with. The process was entirely virtual/phone except for final closing/sign on the dotted line. Smooth sailing all the way! As well, the deal was …
I worked with Savannah to refinance my mortgage after shopping around a bit to find the best rate. I shopped many of the major lenders often receiving no response to my request, with Transcend I received a call back within the hour. The …
I can not say thank you enough. These individuals have been so helpful with setting up our loan that has been a true blessing. They were so courteous and kind in helping us that we are grateful for their expertise and patience.
I had a great experience with my mortgage refinance through Transcend Credit Union. Aliani Viva Hernandez made the process so smooth and problem free. As a long time member of Transcend Credit Union I was confident that they would do a good …
Steven Fess is why I use a Credit Union! When I call I get a real person, and they are always very helpful. Thank you Steven for outstanding service!
I have been a Transcend Credit Union member for many years, just recently we used Transcend to purchase a home. Aliani Viva Hernandez our retail mortgage officer was fantastic during the preapproval and mortgage process. She provided …
Alini, the best loan Officer that I have worked with. She stayed on top of everything and and I was able to close the loan in 30 days. Alini was very efficient and professional and stayed in constant contact with me until the loan was …
My wife and I replaced our line of credit loan with a mortgage loan refinance at Transcend credit union. We are very happy with the low interest rate and minimal closing costs. Our outstanding loan officer was Aliani Viva Hernandez. It took …
Chris, Jaden, Courtney, Bree, Savannah. They Always Brighten my day. very helpful kind. and actually care about you. I used to bank at PNC, long story short they suck lol. they over overdrafted me when i had the money in my wallet. PNC was …
I have worked with Transcend for a few years now for loan services and they’ve always been so great. Gina Mitchell has been my go to person for lending services and is always so helpful, quick to respond, knowledgeable, and goes above and beyond. Thank you Transcend and Gina.
Recently applied for a mortgage at Transcend C U, the experience was very easy and worry free. Aliani Viva Hernandez held our hand throughout the process, many many accolades to her and Transcend. The rate we got was the best in the area with all closing costs paid. This is by far the easies part of buying a house.
Our refinance experience was fairly smooth and easy to understand. We worked Savannah Abreu – she was knowledgeable and very helpful. If anything could have been a little better it would have been to know upfront all the documents that I …
We are very pleased that we chose Transcend as our mortgage provider. We worked directly with Matthew Holbrook and Ali Hernandez and they were both incredibly helpful, attentive, and professional. I would highly recommend anyone who is …
Just refinanced our home with Aliani Viva Hernandez with Transcend Credit Union. She was AMAZING! Process was seem less, and she kept us in the loop at all times. She always contacted us first. We never had to reach out to see what was …
My refinance was an absolute breeze with no headache whatsoever. Aliani Viva Hernandez is the absolute best mortgage officer who keeps constant contact, is very clear, and was unbelievably helpful throughout the entire process! I couldn’t recommend Aliani, or Transcend, more.
My husband and I just did a mortgage refi with Transcend and our loan officer Savannah Abreu was fantastic!! The loan process was seamless rates are very good and she helped us tremendously through the whole process. I highly recommend …
I just did a mortgage refinance with Transcend and my loan officer Aliani V Hernandez was absolutely fantastic!! The loan process was seamless rates are very good and she helped me tremendously through the whole process and any questions I …
Steven Fess is flat out amazing! He stuck with me from the moment I ordered my car and saw me through to the end. I couldn’t have asked for a better loan officer! Great rate and payment and everything just lined up perfectly! Thank God …
I’ve been banking with Transcend now for about 8 years and have no regrets . I recently reached out for assistance and was addressed swiftly and efficiently.Savannah Horan made the interactions seamless and took good care of me. I would certainly refer anyone in doubt to work with Transcend!
They were great go with with from start to finish. They make the loan experience as easy as possible. I would highly recommend Savannah Horan at Transcend Credit Union for whatever your loan needs might be.
I needed to open an account online due to being out of town working for a new job. Gina Mitchell was able to open my account and answer all my questions swiftly. She was very precessional, I highly recommend Transcend Credit Union.
I had a loan and paid the amount due to pay off in July 2022, I had this loan set up for automatic withdrawals on a bi-weekly schedule. At some point in August or September they added .75 to the loan. They did not take it out on the …
Shauna Aponte, the branch manager was great. She made sure my Auto Loan went as smoothly as possible. She knew all the right steps for me to purchase my auto.
I financed my home with Transcend Credit Union. It was a pleasant and easy experience. I would recommend anyone in the market for a home to consider Transcend when comparing lenders.
I recently worked with Aliani Hernandez on a mortgage loan. She made the process very easy and kept me informed throughout the process. Thank you Aliani and Transcend. Great customer service!
I worked with Shauna Aponte. She was great! She was very attentive to my request and worked diligently to take care of my request in one day. I recommend Transcend Credit Union for you financial needs. Shauna was great to work with!
Steve Fess was an absolute pleasure to work with. I reached out to him about refinancing my car. It was a very smooth process. He certainly went above and beyond. If you are looking for someone with integrity & honesty I would highly recommend him. 10/10!
I would like to let it be known that the TransUnion credit Union on the outer loop in Louisville Kentucky are amazing. Terri, Carrie, JoAnn, & Adnana will go out of their way to achieve your goals. Transcend Credit is truly personal with …
My wife and I used Transcend Credit Union for our home loan. Aliani Hernandez and the team here made the process as stress-free as I can possibly imagine it to be. Always willing to answer questions and provide assistance. We were very pleased with the entire process with them, and cannot recommend them enough!
Gina Mitchell made my first buying experience so AMAZING! She is extremely knowledgeable and experienced in what she is doing. I knew I was in the right hands the second I worked with her! I can’t recommend Transcend Credit Union and Gina Mitchell enough!! 100/10 experience and will definitely be working with them in the future 🙂
We worked with Steven Fess at Transcend on getting a truck loan. He did a fantastic job! From start to finish. Great customer service. Easy to work with & got us approved within hours! Thank you so much!
I am writing this review about my experience with my refinancing my auto. Shauna Aponte is the new branch manager here and handled my needs. Shauna was very instrumental in getting my auto refinance done. Shauna attended to my needs when I …
Aliani Viva Hernandez and her staff are awesome! I just bought my third home with a Transcend mortgage and she can’t be beat! Literally NO closing costs. The lawyer at the closing table marveled at what a great loan I had! …
Worked with Transcend on my home loan and had a great experience with Aliani Viva Hernandez my Retail Mortgage Officer. Ali and team were very helpful and patient with my many questions, and worked with me on getting best rate available.
I have been a member of this credit union for many years and I prefer them to handle my loan financing. I have financed several vehicles and I always get the best interest rates as well as the best customer service. …
I received a very good auto loan offer a little over a year ago from Transcend Credit Union through a dealership. It was the best of 3. I was checking the Transcend Credit Union mobile app three days ago. Looking for a credit card with a …
A fantastic and stress-free experience!
I cannot say enough great things about Aliani Viva Hernandez and Transcend Credit Union. Together, they made our mortgage loan experience so easy. Ali is …