Shelbyville Municipal Water & Sewer Reviews ( 19 )
I was told today I owed a bill from 10 years ago and they added it on to my current bill and I have had my current service with them for 4 years they said it was missed when I got my current service.🤔 …
Was having a City water issue at my house. I called during normal office hours, no one answered, so I left a message and no one called me back. As of this review, I am still having issues so I keep calling and no one is answering or returning voicemails.
This company is the worst. Very rude and hard to get someone out to your home. I’ve been waiting days. also have problems with billing you without reading your meter. January and February bill totaled over 300$. If this company is your only option find another home.
Very rude workers..if I could give this a 0 star rating I would…I had a problem with my bill once and called with my concern and they said that it’s not there problem…they had charged me like almost $90 and it’s never been that high and …
I would give them negative 5 stars if it were possible! My h20 bill since I’ve lived at my current address has been between $50/56 roughly a month and all the sudden I got my bill for May which was $83! how does your water bill go up that …
Very rude people that work there and its no higher superior or main office that you can call for disputes. Also be careful paying online if your bill is due. They will still cut you off and have you pay a reconnect fee even though you …
Went in to pay a bill that hadn’t been received. They have the rudest customer service people I have ever dealt with. One lady saw me come in the door and just sat there and stared at me. Stopped by the first window and she didn’t …
They misread my meter 4 of the first 6 months I’ve had service and they don’t care. My bill’s “start date” is may of next year, and it took six billing month cycles to have it fixed. If you want to read your meter to keep them honest …
My first phone call with them was bad for a few minutes because of the attitude of the woman answering. I “somewhat” politely called her out on it and the conversation became a more business like one. I’ve dealt with people like this my …
The first piece of mail I received from this company was a disconnection notice for non-payment of a bill I was never even sent. I was told when I bought my house in December and set up service that my first bill would arrive via mail in …
Called today cause I haven’t received my water bill knowing the date it is due on is the 10th. Explain to the lady I haven’t received it and she rudely informed me that the water bills was sent to the post office the end of November and …
I received a cut off notice and so I went online and my bill was paid 15 August, and the cut off that was mailed to me on the 15th. Even if you send your bill on time the post office doesn’t get it there or they don’t apply it to your account on time, then they want to give you a cut off notice. This is ridiculous.
I was told today I owed a bill from 10 years ago and they added it on to my current bill and I have had my current service with them for 4 years they said it was missed when I got my current service.🤔 …
Get a website and online bill pay…
Super fantastic service and help setting up a new account. Thank you!
Always super rude when I go in to pay my bill.
Very lazy workers! Rude to the customers, that have to deal with them. Asked to speak to a manager, and was hung up on.
Horrible customer service. Not willing to help at all. What happened to treating people with dignity and respect?
Moved back here and bought a house. Went to change the water to my name. Took 5min, no issues.
Was having a City water issue at my house. I called during normal office hours, no one answered, so I left a message and no one called me back. As of this review, I am still having issues so I keep calling and no one is answering or returning voicemails.
Run exactly like you would expect from a government agency… rude employees and inefficient at its core. …
This company is the worst. Very rude and hard to get someone out to your home. I’ve been waiting days. also have problems with billing you without reading your meter. January and February bill totaled over 300$. If this company is your only option find another home.
Very rude workers..if I could give this a 0 star rating I would…I had a problem with my bill once and called with my concern and they said that it’s not there problem…they had charged me like almost $90 and it’s never been that high and …
I would give them negative 5 stars if it were possible! My h20 bill since I’ve lived at my current address has been between $50/56 roughly a month and all the sudden I got my bill for May which was $83! how does your water bill go up that …
Very rude people that work there and its no higher superior or main office that you can call for disputes. Also be careful paying online if your bill is due. They will still cut you off and have you pay a reconnect fee even though you …
Went in to pay a bill that hadn’t been received. They have the rudest customer service people I have ever dealt with. One lady saw me come in the door and just sat there and stared at me. Stopped by the first window and she didn’t …
They misread my meter 4 of the first 6 months I’ve had service and they don’t care. My bill’s “start date” is may of next year, and it took six billing month cycles to have it fixed. If you want to read your meter to keep them honest …
My first phone call with them was bad for a few minutes because of the attitude of the woman answering. I “somewhat” politely called her out on it and the conversation became a more business like one. I’ve dealt with people like this my …
The first piece of mail I received from this company was a disconnection notice for non-payment of a bill I was never even sent. I was told when I bought my house in December and set up service that my first bill would arrive via mail in …
Called today cause I haven’t received my water bill knowing the date it is due on is the 10th. Explain to the lady I haven’t received it and she rudely informed me that the water bills was sent to the post office the end of November and …
I received a cut off notice and so I went online and my bill was paid 15 August, and the cut off that was mailed to me on the 15th. Even if you send your bill on time the post office doesn’t get it there or they don’t apply it to your account on time, then they want to give you a cut off notice. This is ridiculous.