Establishments engaged in the generation, transmission, and/or distribution of electric energy for sale. See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 4PM |
| Tuesday | 7AM to 4PM |
| Wednesday | 7AM to 4PM |
| Thursday | 7AM to 4PM |
| Friday | 7AM to 4PM |
620 Old Finchville Rd, Shelbyville, KY 40065
Glad to have electricity but I wish I had a choice of a few different providers.
Nothing wrong with the service but simply paying my bill is a pain.
Staff are clueless…
Worst customer service.
Theyre automated phone system is a joke.no matter how many times you press one it DOES NOT connect you then it will just hang up.this us VERY FRUSTRATING.PLEASE FIX THIS
What are these people getting paid for? Who cant make a payment over the phone? Thats just ridiculous and lazy.
They gave me a second chance after occuring an extreme past due amount during covid outbreak
Love how they can just raise your bill a few HUNDRED DOLLARS and what can I do about it?? Nothing. There’s no other electric company to go to… Straight crooked.. smart meter is a scam!
Pay by phone system does not read you account number correctly. It doubles some of the numbers you type in EACH time you retype. Very frustrating. I will have to drive 40 minutes to pay my bill. There isn’t any drop off locations anymore.
Shelby electric is a joke, do not let them scam you into using their prepaid service. My company was late paying me and they shut my electric off the day it reached zero in the middle of the winter with 3 kids in the house. Absolute joke of a company
If I could give Shelby electric 0 stars I would! Our bill was $354 this month and out of the 9 years of living in the same house it’s only been about $185, we even compared bills to see if something went wrong but no everything has stayed …
Well lets see. I purchased a home in their service area in October. I have over a 700 credit score. They told me I needed to put down a deposit of 500 dollars in order to do a normal monthly payment rather than the prepaid plan because of …
Wish you had choices when it comes to electric companies. Almost $60 a month in just fees AND not late fees either. Fuel cost adjustment fee $20, Environmental Surcharge fee $24, Consumer Facility charge fee $15. The biggest joke is the …
This company charges are way over the limit. When called and asked why the bill was 300 dollars the lady said “well we are basing it on last year’s usage ” really come on. So this month’s bill must be based on last year’s also because …
30% or more of the bill is random fees. They send a magazine each month that I don’t want that I’m sure I’m paying for. A shame that we don’t have competition in utility companies. They absolutely take advantage of their customers and act like they are some sort of neighborhood friend in their media.