Who ever answers the phone there is rude. You will get placed on hold as soon as they answer. I waited 7 mins to speak to the snot who answered my questions with an attitude.
Two times got charged for ♻️
1 time got charged for overload garbage 🗑 never got problem like this in other garbage companies,next place I ever move I will make sure that they don’t work with this company …
The website is super basic, and just to set up automatic payment it was a huge hassle. I had to drive all the way out to their facility. That just is not convenient.
They really need more proof for all these stupid fees they keep adding. And YES SOMETIMES THE HOMELESS WALKING BY USE OUR TRASH BINS. HOW IS THAT OUR FAULT RESULTING IN CONTAMINATION FEES!? The system is ridiculous
Awful company. Ridiculous extra charges when following every rule. Scam garbage company. Unethical business practices. Dump your trash in there office.
They should really start attaching picture evidence to my bill for all these contamination fees I keep getting. Like all the other reviews on here, I wish there was another service we could use besides these crooks.
Receptionist is extremely rude! Especially when I was just asking for some basic info. Made me feel like somehow I was inconveniencing her. I wish I can change service.
Horrible customer service! Every time I have to call I get nothing but attitude!! I’ve continuously had billing issues and now they’ve charged my debit card when I didn’t give permissions, called and she basically told me I’m wrong and it isn’t her fault! Extremely rude and unhelpful!
Yes I agree, I am looking other company to do garbage service. And their staffs( behind the desk and answering telephone )are freaking arrogant and rude.
Rented a drop box 2 times in the month of july the box is huge and price is fair the only thing that will keep me from ever requesting service from this place is having to call again and have to hear from the receptionist yvonne she is the …
This is easily the worst garbage service I have ever had in my life and I am in my 60’s. If I could have a different company pick up my garbage I would. It’s not right these poorly run businesses have a monopoly and we are forced to use them.
Horrible customer service. receptionist was VERY rude and unclear, My pickup date is on Thursday’s and it constantly gets skipped and when you call to ask they say they are behind a day and then it won’t get picked up until next week. Has …
If I could give less stars I would. Zero customer service skills at their front desk. Absolutely rude. I was willing to sign up service until the receptionist started being disrespectful. It’s obvious u have to have their service cus there’s no way they earn anyone’s business!
Thank you Suburban, I wasn’t feeling well and completely forgot about my garbage, when I heard the truck go by I realized it. I ran out and two other neighbors had forgotten their recycle also, I called and they came right back within minutes and got all three cans! Thank You Recycling guy, Your Awesome!
Been getting charged contamination fees. I know for a fact I haven’t cross contaminated my recycling with garbage. Asked for proof and didnt get any. Now they’re not taking out my regular trash which is on fridays and today’s Saturday! Just left my top open. If I could switch garbage services I would.
Worst garbage company ever. Rude as hell when they call you. Apparently their driver “sees” plastic in my recycling bin and they just go ahead and charge me $15. I know there isn’t any. They don’t pick up my bins if somebody’s …
Ran out of gas in the driveway. An employee helped me push my car to the side where it wouldnt get in the way, and i informed him that i was on my way to work and would come back on my lunch to get it with gas. I asked if it was safe and he …
The worst Garbage Service, Costomer Service and the owner is a pathological liar. They will not pick your garage up, if the lid is open enough for the driver to see. With is about a 1/4 of an inch, and if you drink from glass you better …
I called the office today and paid my bill and then asked the person in the office why my yard debris can was not picked up and she asked me what time did you put the can out? i said i put it out the night before. she put me on hold so she …
i wonder if the receptionist is part of the owner of this garbage service that’s probably why not as pleasant as a regular secretary would.
i agreed on the previous review , wish we could have a choice of different garbage service company but we are stuck
Can’t call the garbage guy to come back by my house because it’s after 11am! He just went by just 2 minutes ago!!
Receptionist was not helpful at all!! Absolutely dislike this so called business!!
It’s time to file a claim with the Federal Trade Commission on their fraudulent business practices – more claims from consumers, the more follow-up that will happen. Google the Federal Trade Commission and submit a claim online. – I …
I’ve been getting charged every 2 weeks for “contamination”. I have just about had it with the lies and excuses. I’ve followed all the instructions and still get charged. Receptionist is always very rude to me and acts as if I was a 5 year …
This company doesn’t even deserve 1 star!! The most rude, nasty, snotty women answering the phones no matter what the question may be. I am happy to no longer be forced to use this company for its service. This company needs to fire its …
By far, the worst garbage company I have ever encountered. For example, a pizza box in the recycling container will get you a fine for it being contaminated. If the empty case of soda from Costco is plastic wrapped, they will fine you or …
biggest POS service, they will charge you contaminated fees just because they can get away with it. When you question them, they say the driver took photos, when asked to see the photos they dont have them. I’ve even gone as far as not …
This is seriously the worst company, and they are okay with being horrible and rude to their customers because there’s no competition in the area. I am so close to just canceling my service and just taking my trash to a dump, in fact I …
They are crooks! Starts out set amount every two months. Then the extra charges. 15$ here 25$ there. They are taking advantage of the fact they are the ONLY trash service around. (For now) i told them i would be calling from a recorded line …
Let me start off my saying the receptionist at this place is the worst. She is so rude and always interrupts and does not let you finish. Obviously she is a problem as everyone has the same experience with her. Last week my recycle bin was …
I have had a lot of problems with them. Recycling not getting picked up. would not offer a small credit for the inconvenience. I mean we have a contract. I pay you then you pick up my recycling. Charged for plastic in recycling when there …
Receptionist always rude. She hung up on me even though I was speaking to her in a civil tone. I believe she does that because she knows they are the only game in town I can use. I wish I could take my business elsewhere but it’s a monopoly.
They are wonderful when you are paying your bill on time and following rules and guidelines given to them by the government for recycling as China is no longer accepting our recycling,certain things have simply been removed from recycle to …
Ivonne is the most unprofessional employee. I submitted a complaint with BBB because every time I have talked to someone there for “customer service” they have been rude and have no logical explanation. It’s common sense if you’re a …
Ive been fined twice for placing what they call non-recyclable items inside the recycle. You know I really want to have a big problem with this except for the fact that nobody working there really knows what’s okay and not okay to recycle. …
If you are interested in overpaying, this is your the best company. If your interested in consistently asking any billing questions? This is the best company for you! My bill went from every 2 months to almost every month I get a bill. I …
You guys are awesome.
they fix the issue.
This place is garbage…Just kidding Suburban Garbage you rock.
very rude
The drivers are really awesome and staff as well!
They raised their prices to have people leave a mess outside your home. Pathetic..
ZER0 STARS
They love not picking up the mess they make, Reluctant to cooperate with paying customers, and over charge on fees.
Customer service reps are so behind rude just for simplest question
My experience with Suburban Garbage was absolutely perfect! They are the vests!
Who ever answers the phone there is rude. You will get placed on hold as soon as they answer. I waited 7 mins to speak to the snot who answered my questions with an attitude.
Great people to work with. I have always had the best service. They are friendly and efficient. Kudos!
Very rude customer service. Was told to wait and put on hold for over 10 minutes and she had the nerve to be really rude!
We have a rude driver that is messy, and they like to drive quick and pass us up sometimes 2 weeks in a row.
They are so nice, and work with you. Very respectful and nice. They are just always busy. It happens.
Two times got charged for ♻️
1 time got charged for overload garbage 🗑 never got problem like this in other garbage companies,next place I ever move I will make sure that they don’t work with this company …
The website is super basic, and just to set up automatic payment it was a huge hassle. I had to drive all the way out to their facility. That just is not convenient.
They really need more proof for all these stupid fees they keep adding. And YES SOMETIMES THE HOMELESS WALKING BY USE OUR TRASH BINS. HOW IS THAT OUR FAULT RESULTING IN CONTAMINATION FEES!? The system is ridiculous
The bill and extra fees have gotten out of hand.
I never know what I’m doing wrong to get these fees added to my bill
Awful company. Ridiculous extra charges when following every rule. Scam garbage company. Unethical business practices. Dump your trash in there office.
They should really start attaching picture evidence to my bill for all these contamination fees I keep getting. Like all the other reviews on here, I wish there was another service we could use besides these crooks.
Receptionist is extremely rude! Especially when I was just asking for some basic info. Made me feel like somehow I was inconveniencing her. I wish I can change service.
Horrible customer service! Every time I have to call I get nothing but attitude!! I’ve continuously had billing issues and now they’ve charged my debit card when I didn’t give permissions, called and she basically told me I’m wrong and it isn’t her fault! Extremely rude and unhelpful!
Yes I agree, I am looking other company to do garbage service. And their staffs( behind the desk and answering telephone )are freaking arrogant and rude.
Rented a drop box 2 times in the month of july the box is huge and price is fair the only thing that will keep me from ever requesting service from this place is having to call again and have to hear from the receptionist yvonne she is the …
This is easily the worst garbage service I have ever had in my life and I am in my 60’s. If I could have a different company pick up my garbage I would. It’s not right these poorly run businesses have a monopoly and we are forced to use them.
Horrible customer service. receptionist was VERY rude and unclear, My pickup date is on Thursday’s and it constantly gets skipped and when you call to ask they say they are behind a day and then it won’t get picked up until next week. Has …
If I could give less stars I would. Zero customer service skills at their front desk. Absolutely rude. I was willing to sign up service until the receptionist started being disrespectful. It’s obvious u have to have their service cus there’s no way they earn anyone’s business!
Thank you Suburban, I wasn’t feeling well and completely forgot about my garbage, when I heard the truck go by I realized it. I ran out and two other neighbors had forgotten their recycle also, I called and they came right back within minutes and got all three cans! Thank You Recycling guy, Your Awesome!
Very good place to take recycling for free!
Been getting charged contamination fees. I know for a fact I haven’t cross contaminated my recycling with garbage. Asked for proof and didnt get any. Now they’re not taking out my regular trash which is on fridays and today’s Saturday! Just left my top open. If I could switch garbage services I would.
Worst garbage company ever. Rude as hell when they call you. Apparently their driver “sees” plastic in my recycling bin and they just go ahead and charge me $15. I know there isn’t any. They don’t pick up my bins if somebody’s …
Ran out of gas in the driveway. An employee helped me push my car to the side where it wouldnt get in the way, and i informed him that i was on my way to work and would come back on my lunch to get it with gas. I asked if it was safe and he …
The worst Garbage Service, Costomer Service and the owner is a pathological liar. They will not pick your garage up, if the lid is open enough for the driver to see. With is about a 1/4 of an inch, and if you drink from glass you better …
I called the office today and paid my bill and then asked the person in the office why my yard debris can was not picked up and she asked me what time did you put the can out? i said i put it out the night before. she put me on hold so she …
i wonder if the receptionist is part of the owner of this garbage service that’s probably why not as pleasant as a regular secretary would.
i agreed on the previous review , wish we could have a choice of different garbage service company but we are stuck
Can’t call the garbage guy to come back by my house because it’s after 11am! He just went by just 2 minutes ago!!
Receptionist was not helpful at all!! Absolutely dislike this so called business!!
It’s time to file a claim with the Federal Trade Commission on their fraudulent business practices – more claims from consumers, the more follow-up that will happen. Google the Federal Trade Commission and submit a claim online. – I …
I’ve been getting charged every 2 weeks for “contamination”. I have just about had it with the lies and excuses. I’ve followed all the instructions and still get charged. Receptionist is always very rude to me and acts as if I was a 5 year …
This company doesn’t even deserve 1 star!! The most rude, nasty, snotty women answering the phones no matter what the question may be. I am happy to no longer be forced to use this company for its service. This company needs to fire its …
By far, the worst garbage company I have ever encountered. For example, a pizza box in the recycling container will get you a fine for it being contaminated. If the empty case of soda from Costco is plastic wrapped, they will fine you or …
biggest POS service, they will charge you contaminated fees just because they can get away with it. When you question them, they say the driver took photos, when asked to see the photos they dont have them. I’ve even gone as far as not …
This is seriously the worst company, and they are okay with being horrible and rude to their customers because there’s no competition in the area. I am so close to just canceling my service and just taking my trash to a dump, in fact I …
They are crooks! Starts out set amount every two months. Then the extra charges. 15$ here 25$ there. They are taking advantage of the fact they are the ONLY trash service around. (For now) i told them i would be calling from a recorded line …
Everyone I have spoken to has been so helpful.
Let me start off my saying the receptionist at this place is the worst. She is so rude and always interrupts and does not let you finish. Obviously she is a problem as everyone has the same experience with her. Last week my recycle bin was …
I have had a lot of problems with them. Recycling not getting picked up. would not offer a small credit for the inconvenience. I mean we have a contract. I pay you then you pick up my recycling. Charged for plastic in recycling when there …
Receptionist always rude. She hung up on me even though I was speaking to her in a civil tone. I believe she does that because she knows they are the only game in town I can use. I wish I could take my business elsewhere but it’s a monopoly.
They are wonderful when you are paying your bill on time and following rules and guidelines given to them by the government for recycling as China is no longer accepting our recycling,certain things have simply been removed from recycle to …
Ivonne is the most unprofessional employee. I submitted a complaint with BBB because every time I have talked to someone there for “customer service” they have been rude and have no logical explanation. It’s common sense if you’re a …
Ive been fined twice for placing what they call non-recyclable items inside the recycle. You know I really want to have a big problem with this except for the fact that nobody working there really knows what’s okay and not okay to recycle. …
If you are interested in overpaying, this is your the best company. If your interested in consistently asking any billing questions? This is the best company for you! My bill went from every 2 months to almost every month I get a bill. I …