Sandia Vision Clinic has been a leading provider of optometry services and vision care products in the Albuquerque community since 1989, and … See more
Slow service been waiting for glasses been given delivery date after delivery date took money from my insurance and still no glasses last time they get my business…..
They told me that my glasses would be ready in 7-10 days and now it’s been 20 days and now I have to wait 4 days to get them. Almost a month waiting for my glasses
We were being helped to get my daughter replacement glasses and the lady walked off then my daughter picked out her glasses and we got pushed back behind 4 patients we were in front of and they had the nerve to seat other customers where we …
I can’t even believe my husband suggested this place to me. Terrible people who are dripping with attitude and disrespect. Not only that but the wait I had to endure… I was asked to sit and wait for people who walked in AFTER me. Unbelievable and unacceptable.
They really need to highly improve their customer service,,,long time not so pleased by their text reply,,,today also my wife got bad impressions for their customer service.
Just horrible they told me that I paid my full amount for the glasses and it should come in two weeks. I waited 6 weeks and finally decided to call them and they said I still owe money when the doctor himself told me you paid the full amount and don’t have any amount owed.
The kiddos and I, are so grateful for all the wonderful staff and doctors….. thanks to you all for outstanding customer service and being so helpful…..
Poor service. They broke my frame and did not want to replace it. The store offered me 30% off of a new frame. My frame was in great condition. No, I would never go there again!
Omg this place was awful they gave me someone else’s glasses. I had to come back and wait another 2 weeks on top of that beacuse they messed my order up. Also even my contacts but it’s okay
Sandia Vision Clinic is nothing but a scam , they just want you to spend the most you can…My brother has a lazy eye and the optometrist at Sandia Vision Clinic told us that he would need new lenses every two months because that’s how often …
The doctors seem to be more professional but the reception staff and opticians are very rude and unwelcoming to customers. I will never come back to this place but it is Albuquerque, i.e., no other better options, sad things.
I don’t have complains about doctor we visit, there is no one we can talk to that can take ownership for complains against their billing department, i called several times with no call backs ,
Most amazing service I’ve ever received from any vision center. Walked in with no appointment with only a prescription and walked out with my glasses 30 minutes later.
This place sure has gone down the drain!!! What happened here? The service sucks and the price!!!!! Horrible!!! The glasses they charged me over 800 for were so messed up!! Zero recommendations.
Customer service in this place is terrible. This was my second experience with this company. I will never go back. Don’t waste your time. Find somewhere else.
Worst vision clinic I’ve ever been to. I waited over an hour past my appointment time and still hadn’t seen a doctor. Glasses also took longer to come in than I’ve ever waited. Not a great frame selection either. Try somewhere else.
Dr. Hocket is perfect-super knowledgeable, personable, efficient and caring. I only hesitate to recommend her bcz I don’t want her to become so popular that we can’t get in to see her!
Terrible service.they got my glasses wrong three times.I do not recommend sandia vision for your eye glass needs.
Dishonest staff was apparent when I spoke with two different employees.
Got a pair of glasses I cannot wear. It took 3 attempts to even see anyone to talk about making any changes. Waited for over an hour to see someone the third time. …
Professional and personal staff provide high degree of quality support, thoughtful advice, and insightful guidance from years of experience with new technologies and fine glass-wear choices that are advanced annually.
Both of my boys get their eye exams and glasses at Sandia Vision Clinic. They are great with kids, explain everything clearly, and it was fast getting everything done at once.
Not happy with the experience I received…. Went in explained to the Dr the problem did the eye exam which was plesent until my glasses came in 7 days later ended up not working for me they said it was probably the measurements so they …
We’ve been coming to Sandia Vision Clinic for years and love the service we receive. Between Dr. Chinisci and Neal in the glasses department we have had a wonderful experience!
Doctor Hockett goes the extra ten miles to treat me. I have been going to eye doctors for many years and she was finally able to correctly diagnose my condition and begin treatment!. Thank you!
I took my 4 year old son in for an exam and they treated both of us wonderfully. They were very friendly and made what could have been a scary experience for my son a very enjoyable one.
Called them to pick up glasses and was put in hold for 10 minutes before I just hung up. Their hold music is a non stop ad. Everybody loves listening to annoying ads for 10 minutes straight.
Great friendly staff and work done to replace lenses in already purchased glasses-great! Original appt to check vision was an awesome experience too! Thanks and kept up the great service!
Sandia vision is outstanding in their expertise, efficiency and over the top customer service. I have always been impressed with the specialists and the support staff. I highly recommend them .
The office and everything was nice, but the wait time for the actual doctor is ridiculous. Should have scheduled for a diffrent time if they were gonna make me wait forever for the actual doctor. Otherwords, the staff is nice and actually fast.
Sandia Vision provided great service and helped me identify what prescription I needed. They have a wide selection of frames to choose from at good prices.
Love Dr. Magnus, but the optical shop is totally clueless on how to adjust glasses to fit my face. I’ve been wearing glasses for 60 years, and this group of people seem to be completely untrained.
Everyone was extremely friendly and helpful and Dr. Estrada was amazingly patient with my 5 yo getting an eye exam for the first time. Wonderful experience.
Very quick and thorough. Also, Dr Magnus checked for eye degeneration that my mother has for early treatment. Turned out that my eyes are above average health wise.
Great customer service. There was alot of people in the waiting room and they got to me and my kids pretty quick. First time there and was very impressed. We will be back!
Frank Chinisci is a wonderful diagnostician and those skills plus his up to date and extensive knowledge about the ideal treatment is invaluable. He saved my eye from losing any vision when I had an extreme case of shingles on the cornea. …
Holy Cow, this place is absolutely horrible. The vision manager is not worth a dang and the two girls gossiping at the front desk are rude and lazy. If you want to see what really bad customer service is like try stopping here. Btw the average stop in time to just pick up glasses that were 2 weeks late getting here takes 1 hour!!!!
Overall disappointment every time. Staff does not pay attention and the front desk is always in disarray leaving scattered cluster piles of patient information in view. Very disorganised and staff does not communicate. I regret I picked …
I had a piece of metal in my eye from not wearing safety glasses while grinding metal. I mistakingly went to an Urgent Care first and the doctor did not find anything. The pain was unbearable so I called Southwest Vision and left a message …
Dr. Frank Chinisci, OD is truly an outstanding person. He handled my situation with grace and style. It makes me hopeful that one of his youngest patients will someday seek to study for the medical profession thanks to his inspiring and caring demeanor.
Not having had an eye exam for nearly a decade, I went to this Eubank location of the Sandia Vision Clinic for a contact lens exam in mid-March of this year (2013). The service was….not good. I was not given the opportunity to remove my …
I had not been in for an eye exam in over 10 years when suddenly, earlier this month, I experienced what I later learned was a posterior vitreous detachment. The sudden appearance of inky black floaters across my whole field of vision …
The whole process the day of my appointment was very organized and seamless. Professional staff and on time. No long wait times. As waiting way past appt time seems to be the norm these says in most offices. I highly recommend this place!! A+
Sandia Vision has the worst customer service. Their staff has absolutely no communication skills and they have no problem accepting your money however when it comes to giving you the full scope of what’s included in what you are purchasing …
Overall Great Visit. All staff were very professional and polite. They were all having fun with the costumes for Halloween. Will continue to visit this business. Jana was awesome.
We’ve been coming to the Juan Tabo location for our vision needs for several years. I’ve always been very happy with my doctor and now they’re caring for my children too! Love how kind and efficient they are.
Worst experience every time I go. Horrible customer service. They are the worst at answering the phone. It took 45 minutes & 12 calls just to get my son’s glasses in curbside, after the 10 other clients who arrived after I did, were helped. Would not recommend this place!
I really liked the way I was treated by the staff, very welcoming and they were even actively helping me pick out glasses that matched my style. My only problem is that the glasses they have on display do not have prices on them but the service I received makes the big price worth it.
They don’t honor their warranties. My lenses delaminated (manufacturer defect) so they replaced them. They delaminated again a few months later and they said there’s no warranty now. $600 for Crizal lenses that I can’t see out of. DON’T SHOP HERE.
I have taken my vision needs to Sandia Vision Clinic for over 5 years. The team is highly professional and always do there best to assist in my requests. I recommend them to you and your family.
My sister & I went needing to purchase glasses & sunglasses with prescription. The was a young man that let a client in & said we would have to wait, but he would get someone. We waited in the hot sun for almost 15 minutes & left. Worst customer service ☹️
I have had positive experiences with Sandia Vision. I am currently seeing Dr Cohen for my contact lens needs. I have a special eye issue that have kept me from wearing contacts for 12 years. Dr Cohen has recently been able to fit me in …
I’ve been going to the Sandia Vision Clinic for over 13 years. I have gone to two different offices (one during my working years and another one since retiring. In all cases, I’ve been impressed with the quality and depth of my eye exams …
The folks answering the phones were friendly and helpful, as were the opticians. I had broken my glasses frames and desperately needed them fixed ASAP. They received me as a walk-in and fixed them as I waited, and allowed me to browse through frames while. Bravo! And many thanks!
I have been wearing contacts and glasses for 15 years now. I do know the procedure of an eye exam and what is to be done. I moved recently to ABQ and needed a new optometrist so i decided to try this one out. I will never go back to this …
The worst lab in town!
This lab can’t get anything right and they will blame you for their own mistakes, after making my glass four times there still not right. The lens on one side …
I have always received very good care from this clinic. Dr. Chinisci has taken excellent care of my eyes for several years. He has referred me to specialists when necessary. I am very grateful to him for his capable, conscientious care.
I just love Dr. Hockett! She is so professional and knowledgeable. My prescription is always spot on! I truly appreciate her kindness and willingness to take all the time I need! I highly recommend her!
Sandia Vision Clinic has been our family’s eye care clinic for 30+ years. Dr. Chinisci and his staff are always friendly, professional and kind. Go to Sandia Vision Clinic and you’ll See how great they are!
First year, went to Sandia Vision Clinic in 2010, they were very nice, I went to the Eubank location, doctors were good.
2nd year, 2011 went to the Hermosa Location in Nob Hill, had the same doctor, …
Great place, wait was a little long but it’s a busy organization so no complaints. They had a excellent variety of frames as well. Everyone involved with my visit was friendly and it was a comfortable process. Keep up the good work!
I have had dry eyes and had been prescribed Restasis for the past 3yrs. The redness and pain in my eyes were always red and painful from the time I woke up until I slept. My vision with my eyeglasses was becoming difficult to see my …
Doctor Hockett is wonderful. Her assistant, Angel, is also wonderful. The staff in billing at both locations are helpful. The front of the house at the NE hights location were my issue. I felt like these individuals make me reconsider doing business with sandia vision.
After going to Sandia Vision Clinic (Nob Hill & Eubank) for at least 10 years I have decided that I should never go back. I had an appointment yestetday and was turned away for insurance reasons. I have a disability. Regardless of what I …
Wasn’t pleased with the service. I was told my glasses would be ready in 7 to 10 business days its been 15 business days and still haven’t received my glasses i call one day and waa told my lens are in and they’re waiting on the frames call …
Terrible, terrible place to get glasses. Avoid at all costs. I had had issues purchasing glasses with them a year ago (returning them multiple times to get fixed), and thought I would give them the benefit of the doubt this time. Should’ve …
Sandia vision couldn’t figure out my contact prescription for months. One time I went to pick up my trial contacts and they had no idea what trial pair they were supposed to give me so they handed me three pairs and told me to guess. …
Great doctors and good selection of glasses but the techs that “fit” the frames are… …very bad. Seems like zero training. Be prepared to return multiple times because of fit issues and destroying coatings on lenses from getting them too hot.
I recently went to have my eyes checked for a new glasses Rx. Instead, I was notified that i have bad Meibomian Gland Dysfunction and I cannot get a new Rx until I spend $1,000 out of pocket for a procedure not covered by insurance. I then …
I would highly recommend this location for actual eye exams — the medical side seems to be fantastic. I’d go somewhere else to get your glasses, tho. Service is incredibly slow, which is irritating and a huge hassle even though the …
I had a great experience with Sandia Vision Clinic. Dr. Estrada provided the most comprehensive eye health exam I’ve ever had including lots of information about what she was looking at and why it is important. The staff was excellent from reception to exit.
Eye exam was quick and thorough. The technology made it easy to see any changes in my old eyes. I did go ahead and buy premium lenses for a couple of pairs of glasses. Even with insurance coverage I thought the price for lenses was a …
Dr Hockett is wonderful! Explained everything thoroughly, gave me extremely sound advice and plenty of contact lens options. They had my very high prescription trial lenses in stock in several different brands. I will be back!
I have been getting new glasses every couple years through Dr. Fite. Sandia Vision Clinic is the best group of eye care professionals I have ever used. That says a lot. I’m 74 and have been wearing glasses since I was 10 years old! If I break the glasses they fix them right away. They are guaranteed indefinitely.
I had an appointment at 8:45 am today, 2/11. There were delays due to weather, but for the most part streets were fine. I made it there by 8:30 from the west side of town without issue. No one there, never received a call or follow up after the fact. Obviously they don’t care, therefore I’ll take my business elsewhere.
I used to have nothing but good things to say about Sandia Vision. However, in the past month, my experience has been so awful that I’m looking to find another doctor. I went to the eye doctor for my regular yearly appointment, and got …
I have been coming here for 3 years now. The front desk, technicians and my ophthalmologist, Dr. Byington, are all excellent. Scheduling and billing was easy. I’ve had positive experiences at both offices.
I have been going to Sandia Vision for years and have always been a happy camper until now. I had a routine eye exam this year and apparently I have a medical condition that the doctor failed to inform me of. As a result, I ended up …
Possibly the worst optometrist appointment I have ever had, and I’ve been in glasses for over 20 years. Dr. Estrada made me feel like my concerns were a hassle. That I was just a number in her salary. When I asked for contacts she seemed …
I have tried the Eubank office several times over the past 2 years as it’s very close to my home and now I’ve tried the Nob Hill office. I have had a bad experience every time. I cannot recommend Them. The doctors are unfriendly, the staff …
I’ve ordered not 1 but 2 pairs of glasses about a month ago, and they still have not arrived!!! no call to give me a update, nothing!!! meanwhile ive been calling weekly and all i get is their shipment is coming in today!! and still …
Way Way overpriced!! Like $600-800 glasses expensive…no. Here’s what I suggest (this is what we did): go buy a membership at Costco for $60-90/yr, then look at their glasses selection, which is just as good and closer to the $100-200 …
My son was seen for a refraction (he needs glasses) and we were told insurance would cover it. After the appointment, they wanted us to buy glasses on site with the results of the exam and we were also told that insurance didn’t cover the …
Jana is the best!! She was beyond helpful finding me the perfect frame for my very high prescription, she really took the time and effort to find me exactly what I’m looking for and on my budget. Will never go anywhere else for glasses now!
If I could give a negative rating, I definitely would. My husband and I went for our exams, he picked out the glasses he wanted. The next day I went for my contact fitting, 20 minutes later they took me back and they told me they would be …
Over twenty years of being a patient at this optical clinic. Never, ever, again. The first time I went to pick up my glasses, the bridge was soldered on off center. (Two weeks waiting wasted.) The second time I went to pick up my …
They were friendly, though a little pushy, when I placed the order of my glasses. A week later they called me to pick it up. I got there quickly, but this time the experience was not good at all. The front desk lady was not friendly or …
Called and was hung up on even though I heard them answer the phone. Claiming not to get my payment, then they also didn’t send me an invoice to pay as well. It was hectic all around. Been 4 weeks since my appointment and I have been waiting for my glasses.
Really love Dr. Hockett is wonderful. Always happy to see you and truly cares about your eye health. She takes her job seriously and make sure she gets your prescription right. Glasses selection is awesome so many choices. Worked with Kara …
My ophthalmologist is wonderful, but the customer service is terrible. For the past 3 or 4 years I’ve gone here, NOT ONCE have I not been put on hold when I called. They have it set up so the person helping patients has to answer the phone …
I am absolutely thrilled to have found Sandia Vision! From the moment I walked in the door and was greeted by Haley, I got the best care and felt so valued! Thank you Steven…you’re a great tech! Thank you Dr. Magnus for your attention to …
Given false information about charges and cost by 2 different employees on my last visit. It will definitely be my last visit. I informed them at the visit that if there were a charge, i could not do the visit and was assured there would …
I’ve been coming to this location for 20+ years and the quality of customer service in the vision center has fallen off dramatically. I’m presently forty-five minutes into my wait for ‘the lab’ to finish whatever is needed whilst being …
Three months later, I still have no glasses. They made them apparently to someone else’s RX because I couldn’t see out of them. They claimed it was because I have diabetes, but I’ve had diabetes for 25 years and never had this problem. …
My family has been going to this place for years and have nothing but good things to share. This past summer of 2014 was my first experience there. It was good the doctor and the staff were great. My bad experience didn’t occur until I went …
What ever you do, do not deal with these people. I have had numerous issues to include 1) eye glass prescription was canceled the same day it was placed for reasons that can’t figure out however when making my payment the following day they …
Sandia Vision Clinic is amazing my husband and I went there for the first time and everything went smoothly the receptionists were very friendly and welcoming, the waiting area and glasses area are both very nice and well organized. The …
Everyone here has been so friendly and welcoming! Wait time was not long at all and they have an amazing selection of glasses! Will definitely be back to pick out some new frames and have some new lenses put in some old frames.
Been coming here for 8 years. It’s been great, the wait is never long, and my prescription is always correct. Great for contact fitting as well. Even my teenager likes going for her glasses. Which says a lot.
I was referred to this place because I asked my child’s optetrician for a place that would fit his glasses to his face. He’s 6 now and been in glasses since he was 4. We’ve had problems with his other glasses being too big for his face and …
I’ve purchased mine and my son’s glasses from Sandia Vision at the Eubank location. They have the most wonderful customer service ever. I can’t speak highly enough about everything they’ve done to make sure I received my glasses done right. …
I tried this place because of the good reviews. BIG MISTAKE. I scheduled my appointment a month ago, they called me and told me a week before my appointment that they lied about the availability. The doctor doesn’t work on that day. Tried …
I love this place!! I’ve been a patient for a few years now. Alejandro was great with my son and helping him pick out glasses. Alex was amazing! He was extremely patient with me when showing me how to put contacts in and take them out.
The staff and Dr. Adams are always so helpful and knowledgeable! We had to try multiple brands of contacts until we found ones that fit well and were comfortable. They never made me feel like I should settle for anything less. I can’t recommend them enough!
The staff in the frame area are not friendly or helpful at all. In fact, the lady had absolutely no smile and seemed bugged when we took more than 5 minutes to choose a frame. She also seemed annoyed when I asked her for the price on some …
Very disappointed. I have gone to Sandia vision for years, and they have.provided decent eye care for our family. But something has changed, and my most recent experience was so poor that I doubt I will return. There is a problem with the …
While I agree with the negative reviews about the desk service, it’s never been so bad that I don’t want to go back again. They are often incompetent and sometimes unfriendly, but I’ve had it way worse at other places. Their main flaw is …
So awesome! Began when I walked in and was greeted with a giant smile. Next Robert the tech took the time to answer my questions. The doctor was humorous and drew a picture to explain progressives as I am new to them. Kara the fabulous …
I had an appointment last august for new glasses. They kept screwing up and I’d have to call them to get updates and they’d be like, oh yea, they weren’t made correctly so we sent them back 4 DAYS AGO. The manager couldn’t understand why I …
Best optometrists in the city! The staff, doctors, and opticians were so helpful and kind. They also have an awesome selection of glasses and sunglasses to choose from for both kids and adults.
Just wanted to mention Sandia Vision Clinic. They have done an amazing job with me and my twin 5yr old daughters. The staff is extremely friendly and very helpful. Special mention to Alma that did an extraordinary job today adjusting our …
Worst company out there. Purchased glasses. Promised to be ready 7-10 days. Going on 7 weeks and still no glasses! I have contacted them 4 times and still no call back or refund. I guess next steps are legal.
I’ve been going to Sandia Vision Clinic for about three years now. I’ve always been please. The receptionists, technicians, doctors, and folks who help with the glasses have always been friendly and professional. The exam seems …
Took my dad in for an eye examination He’s 89. My Dad can’t see and can’t hear.
Everyonee in the office was so accommodating to him. The doctor was great! …
Had an eye appt. here for the first time in like 4 years. Super friendly staff especially Denise. She was very helpful and informative! Definitely recommend this eye clinic to all.
If I could give negative reviews I would. I have gone to Sandia Vision for over 10 years. I loved my doctor there but he retired and this place has really gone downhill, and not not just since Covid. We have had significant issues …
Would like to state that the medical side for examinations was great! Professional, prompt and, knowledgeable. On the other hand the optics side was a completely different story, I am writing this this 4 weeks after my initial visit …
Got in and out at a reasonable but not rushed pace; everyone was so friendly and nice. My frame consultant was knowledgeable about what my insurance would cover and did not push me into spending more for extras I did not want/need and was …
I’ve been coming to Sandia Vision for more than six years & on my last visit i was wearing a star of david necklace that i believe must be why i was treated so badly. When i expressed my concern with Denise & explained this might be my last …
Vickie, thank you, thank you, THANK YOU for taking the time to search for and order the glasses I was a long time looking for. Roxanne, you did an amazing job of taking care of all the details and helped answer all of my questions for my new glasses. I appreciate your patience more than you know. You ladies rock!
Each time it’s been a bad experience. Optometrists are polite as well as most staff but they are the most unorganized office I’ve ever encountered. Glasses take way too long to get done. They’ve gotten my daughter’s glasses wrong both times …
I made an appointment for my daughter and I, was told to be there at 4:50, with a 15 minute window. We got there and checked in at 5:00 on the dot. Front girl said she’d only see one of us since apparently one of our appointments was at …
Had a good eye exam. Outcome was that I needed glasses. Waited for the recommended time but never got a call that my glasses were in. I called multiple times throughout the week and left text messages but no one ever got back to me. I by …
This was my first time to Sandia Vision and I can highly recommend them. They listened to my concerns and made the perfect pair of glasses that I can actually see out of. The staff and Doctors were friendly and helpful from the exam to …
If I had the choice to select no stars I would! I am so beyond frustrated with this practice. I called the beginning of May to schedule an appointment. Scheduler got me all set up with an appointment, I gave her my insurance information and …
Will not be back… Received defective glasses… Went back…. Did not fix my issue. If you make an appointment with this joke be prepared to wait outside in the heat until they let you in the door. This establishment is mismanaged and …
I am sad to say this but I have reached my breaking point with Sandia Vison. I have been going to Sandia since I was a child. I received my first glasses from here. The past three years have been a flop. I wanted to overlook last year due …
Horrible scheduling. Horrible Customer Service. Was told this is the best vision clinic in ABQ. Wrong. 3 month wait for eye exam, and prescription renewal. My wife took off of work after finding somebody to cover for her. When she showed up …
I’ve been going to this place for 10 years and they used to be on point with everything. For the past three years has been horrible service, front desk workers can’t seem to be professional, lost my Versace case, didn’t make a order on …
The most unprofessional and unkind group of staff I ever have had to deal with. Every encounter I had with them through many different visits have been horrible experience. I had to call and text over and over again and wait a long time …
I’ve been going here for years. Once you get in the to be seen the people are wonderful but getting someone on the phone there is impossible. Nobody answers the phone and then you get a text asking if you want to text or a callback. I asked …
It has been a bit since my appointment. As always the exam part went lovely but once my prescription was gotten they railroaded me into getting glasses there. I had to be firm that I wanted something that my insurance covered and not the …
Been waiting 6 months for lenses. Prescription always made incorrectly. Won’t refund money. Never answer phone or call back.
They tried giving me a trifocal lens that literally had 3 layers glued together and was tiered. See photo.
During my appointment the staff was very professional and nice. I had ordered contact lenses and while they didn’t have my exact prescription they gave me sample sizes to try in the meantime with the promise of having my exact prescription …
Before Covid It was a mess trying to get my family’s glasses. They actually gave me a generic pair of glasses because my prescription was not submitted when it was supposed be in the frames I chose and they never called to clarify the issue …
I am very impressed with this team of people. Dr. Magnus was polite and personable . I felt he did a thorough exam, and I’m surprised that my contacts are working so well. He had me sample one brand, and ordered a second specialty lens …
Called to make an appointment and they were ~3 months out, which is fine, that’s the pandemic. But when I asked for a short extension of my prescription so that I could replace my broken glasses in the meantime, I was declined and told …
Shady as hell!
Started to upsell me before they even knew what I wanted or needed, didn’t even tell me a base price, just started adding items. They throw around words like …
Called and made an appointment, even started the call giving them all my pertinent insurance info and verified coverage for the exam. Was told to show 15 minutes prior and made the 40 minute trip only to be on time yet have no one answer …
The absolute worst experience you can have full stop! Absolutely horrid customer service. When you call their office, they never pick up the phone. They claim they are short staffed while there are 5 employees just standing around inside. I …
We worked with Janna and Tony in the glasses section, and Freddy in the pre-doctor-visit session. All of these people were nice and helpful and funny. Thoroughly enjoyed this visit. I think Dr. Sandoval did a fine job of changing the prescription and she thoroughly answered all of our questions.
The staff here did a great job to help me get in and get my exam done quickly and efficiently. Evita was a huge help and I’m glad they have such great people like her working here. I would definitely recommend Sandia for anyone. Thanks to everyone else who helped me from the front, to check out who’s names I can’t remember
Place has gone down hill since 2020. Doctor lady was rude and the table kept slamming in my legs when she was checking my eyes. I told her that and she just acted like it was my fault her equipment was failing. When in for a follow up on my …
It’s ok and nothing better than any other eye place. Overpriced glasses and contacts, take your prescription to Walmart or Costco and save hundreds. Like all NM healthcare providers they are bursting at the seem with patients. Just use them since take our insurance.
Just found out my son was somewhat color blind, this location and the location in Nob Hill never bothered to test him on this. I was there on both occasions. Such a huge disappointment for both locations. As a father I would not recommend …
Sandia Vision is sketchy. They never answer their phone, they don’t call you back. They have a texting feature which would be cool, but they don’t complete conversations via text just leave you hanging most times. It took me 5 days of …
Staff is nice and doctor seems good. The wait time here is a different story. My son is in his second appt and each time we come we wait 30+ minutes for him to be seen. So far 5 people have been called in that came in after us and we walked …
I’ve been a customer for a couple decades and highly recommend this clinic. They have always done a great job for me and my wife. One emplyee who is top notch, so helpful, kind and professional. Really knows her stuff is Felicity, they are lucky to have her. Plan on being a customer for many years. Thanks Sandia Vision Clinic.
Scheduling was easy, as was rescheduling when I couldn’t make my original appointment. Doctors and staff are friendly, informative, and walk you through what things mean. Good selection of eyeglasses to choose from as well. I opted to use …
The front staff are always sweet and helpful. For my visit on Saturday, I got Freddy as my pre-appointment technician and he was very easy to understand and knowledgeable about all the exams they were doing. I was pleasantly surprised to …
Very efficient and adapted prescriptions to my needs
Fast and easy experience. Everyone was really helpful!
No respect for this Clinic. I’ll never be back here again ever.
Great place to get your eyes checked good people that work here..helpful
Been going here for awhile now! Wouldn’t go anywhere else great staff!
Great customer service, patient and understanding staff!
Crystal and Kara, amazing at their job. So helpful!!
Great facility. Staff is helpful, kind, and informative.
Exceptional service
Fast, efficient appointment with very nice staff and doctor.
Dr. Estrada is fabulous and the staff is always helpful.
This place is not only wonderful, but they go over and beyond to make your experience friendly.
Love Dr. Hockett! She’s awesome!
Excellant service.. Staff is very helpful…Dr. Magnus is excellent..
Super friendly staff . I would definitely recommend Sandia Vision .
Fast service, through exam and enjoyed my time!
The folks at Sandia Vision are always very knowledgeable and professional!
Sandia Vision Clinic staff and doctors are second to none in the Albuquerque area!
Friendly service and pleasant staff. Enjoyed my visit.
Great customer service! Very professional! Nice environment!
Great customer service and answered all our questions. Very helpful and informative.
Employees were not friendly and terrible at communicating. Spend your money somewhere else!
Christian, Haley, and Aimee were so helpful and patient! We really appreciate the help!!
First time here and we love it! Everyone was so nice ☺️
Dr. Hockett is simply the best. Stop shopping and go to Sandia!
Great customer service and Dr. Hockett is very professional and efficient.
Dr. Hockett is very nice and professional. Great experience!
Amazing service! Everyone is extremely kind and helpful. 10/10
Great place. Getting gucci frames next time.
Competent, friendly and courteous staff and doctors. Overall, a very positive experience.
Squeezed in on a Friday at 5:15 pm with an emergency frame repair and they got us fixed up and on our way in 15 minutes with a smile.
I’ve been coming to this place and always had great service staff is excellent here.
Fantastic service would recommend them to anyone looking for glasses!
They were nice, and they even fix my old glasses.
Slow service been waiting for glasses been given delivery date after delivery date took money from my insurance and still no glasses last time they get my business…..
Amazing and helpful staff! Good selection of frames! Good prices.
Everyone at Sandia Vision is professional and thoughtful. Dr. Hockett is the best.
They were extremely efficient and got what I needed. Awesome service.
I have been so pleased with Sandia Vision Clinic. They are knowledgeable and so helpful.
Very professional staff! Extremely helpful and friendly environment! Thank you Lisa for your help! 10/10 highly recommended
Awesome experience, first time getting glasses and it was quick and easy!
Really love this business, I trust them with my eyes. Crystal was very helpful
I have been buying glasses here for 12 years. Always great service!
Dr. Magnus is awesome!!! Will always come back and recommend people.
Very friendly staff, Dr was patient and kind. I highly recommend.
Thanks, great reception. Professional exam. However, seemed to be a long time waiting after the dilation to finish the exam.
I love the Eubank office! Super friendly staff and the doctor is awesome.
Wonder experience! Everyone was so friendly and I got exactly what I needed for great vision. I will continue to go here.
Awesome service. Haley was awesome! Such a great professional team!
Dr. Chinisci and his staff have always been incredibly competent, professional and compassionate.
Dr. Chinsci was great….feels like he really cares about our eye health..
Dr. Chinisci has provided my family with great service for many years. Thanks Doc!
The staff was very friendly. Marisa was especially awesome! Thanks for helping me
Not having a good experience. Wait time is half to three quarters of an hour just to drop off or pick up. Outside temperature is 90 degrees.
Very friendly, optometrist takes the time to know you, great service.
Very nice staff, great selection, hardly any wait. Knowledgeable and willing to explain your needs clearly
Neil was very helpful very much enjoyed my time here and absolutely adore my frames
Great service every time I come in for my updated prescription!
Great exam. Got my results quickly and efficiently and everyone was very nice and helpful.
I’ve always gotten incredible and thorough customer service. Everyone here is great, and will take the time to address concerns 😁 …
Great place. Staff was very helpful. Had a great time getting glasses. Woohoo
Super helpful and friendly! Great experience with eye exam and purchasing new glasses.
First exam in years that I enjoyed! So much information and loved Dr Hockett!
The last 2 times I have brought my kids for their eye exams we have waited over an hour after their appt to be seen.
I always have a pleasant experience here – I did not have to wait long to be seen and the staff is genuinely kind and extremely helpful!
Very Friendly and Professional Staff. Doctor was very informative and has taken care of our family vision needs 100+%. Thank you!!
Very professional Clean environments Took time to explain things A little pricey but i am on a fixed income Overall good experience Recommend
Always very friendly and professional staff, Including support people. I highly recommend Dr. Hockett . Very caring person with great bedside manner.
They told me that my glasses would be ready in 7-10 days and now it’s been 20 days and now I have to wait 4 days to get them. Almost a month waiting for my glasses
Dr. Chinisci is a wonderful doctor. He is very caring and knowledgeable. The office staff was very nice and helpful.
We were being helped to get my daughter replacement glasses and the lady walked off then my daughter picked out her glasses and we got pushed back behind 4 patients we were in front of and they had the nerve to seat other customers where we …
Very efficient clinic
And Dr.frank and his assistants do an amazing job giving perfect attention to our concerns
Thank you for your service
I can’t even believe my husband suggested this place to me. Terrible people who are dripping with attitude and disrespect. Not only that but the wait I had to endure… I was asked to sit and wait for people who walked in AFTER me. Unbelievable and unacceptable.
Great service and friendly staff. First time getting glasses and they made it painless.
They really need to highly improve their customer service,,,long time not so pleased by their text reply,,,today also my wife got bad impressions for their customer service.
This clinic had friendly staff. Wait times were great and lots of options for glasses and contacts.
Cruzita was patient and helpful, and was willing to work with my wife and I past business hours. I would highly recommend Sandia Vision!
They are fantastic and love my glasses and Kara is wonderful very knowledgeable had a awesome experience
Everyrhing is smooth and informative. They really do care about my health and vision. I highly recommend. Been coming here for years!
Dr. Claiborne was an awesome physician. Very informative and thorough. Hardest part was scheduling appointment.
Staff is professional and quick, never had an issue with my appointments! They’re more than happy to help you with anything and everything!
Just horrible they told me that I paid my full amount for the glasses and it should come in two weeks. I waited 6 weeks and finally decided to call them and they said I still owe money when the doctor himself told me you paid the full amount and don’t have any amount owed.
We loved Dr. Dieterichs who did my son’s exam today. We will request him in the future.
The kiddos and I, are so grateful for all the wonderful staff and doctors….. thanks to you all for outstanding customer service and being so helpful…..
We found the frames for our glasses fast and easy, and Kara was a big help to get us our new glasses efficiently
I love the doctor, Melissa Hockett, and all staff is friendly, but I had a 45 minute wait for my appointment.
Very professional staff and good Optometrists. Would recommend this office. Also the ability to order glasses there is a plus.
Have been coming here for years and am always impressed! Amazing and friendly staff and Dr. Magnus is very knowledgeable. Would recommend!
Poor service. They broke my frame and did not want to replace it. The store offered me 30% off of a new frame. My frame was in great condition. No, I would never go there again!
Kara was very patient and extremely helpful in giving me input on selecting frames that look just right! I’m a happy camper.
Had to wait 4 months for an appt, then they canceled on me & made me reschedule for 4 more months out. Unprofessional.
Omg this place was awful they gave me someone else’s glasses. I had to come back and wait another 2 weeks on top of that beacuse they messed my order up. Also even my contacts but it’s okay
Sandia Vision Clinic is nothing but a scam , they just want you to spend the most you can…My brother has a lazy eye and the optometrist at Sandia Vision Clinic told us that he would need new lenses every two months because that’s how often …
The customer service is amazing! Rob the manager in the lab is beyond awesome! He went above and beyond for us! Ill be a customer for life!
The doctors seem to be more professional but the reception staff and opticians are very rude and unwelcoming to customers. I will never come back to this place but it is Albuquerque, i.e., no other better options, sad things.
I don’t have complains about doctor we visit, there is no one we can talk to that can take ownership for complains against their billing department, i called several times with no call backs ,
My experience was great, from scheduling to picking out my frames. I have not picked up my new glasses yet, but I am sure it will be just as positive.
Most amazing service I’ve ever received from any vision center. Walked in with no appointment with only a prescription and walked out with my glasses 30 minutes later.
This place sure has gone down the drain!!! What happened here? The service sucks and the price!!!!! Horrible!!! The glasses they charged me over 800 for were so messed up!! Zero recommendations.
Have had eye exams here for years and always have had pleasant experiences with both the doctors and the staff. Would recommend.
Customer service in this place is terrible. This was my second experience with this company. I will never go back. Don’t waste your time. Find somewhere else.
terrible customer service. had to come in 5x to get my glasses. staff lies. would not recommend.
Worst vision clinic I’ve ever been to. I waited over an hour past my appointment time and still hadn’t seen a doctor. Glasses also took longer to come in than I’ve ever waited. Not a great frame selection either. Try somewhere else.
Dr. Hocket is perfect-super knowledgeable, personable, efficient and caring. I only hesitate to recommend her bcz I don’t want her to become so popular that we can’t get in to see her!
Overall our first time here was good. Shaylynn was awesome!!
Terrible service.they got my glasses wrong three times.I do not recommend sandia vision for your eye glass needs.
Dishonest staff was apparent when I spoke with two different employees.
Got a pair of glasses I cannot wear. It took 3 attempts to even see anyone to talk about making any changes. Waited for over an hour to see someone the third time. …
Professional and personal staff provide high degree of quality support, thoughtful advice, and insightful guidance from years of experience with new technologies and fine glass-wear choices that are advanced annually.
Both of my boys get their eye exams and glasses at Sandia Vision Clinic. They are great with kids, explain everything clearly, and it was fast getting everything done at once.
I am so glad I finally looked for glasses here after my annual eye exam. The pricing was good and the customer service was great. Ask for Kara.
Not happy with the experience I received…. Went in explained to the Dr the problem did the eye exam which was plesent until my glasses came in 7 days later ended up not working for me they said it was probably the measurements so they …
We’ve been coming to Sandia Vision Clinic for years and love the service we receive. Between Dr. Chinisci and Neal in the glasses department we have had a wonderful experience!
Doctor Hockett goes the extra ten miles to treat me. I have been going to eye doctors for many years and she was finally able to correctly diagnose my condition and begin treatment!. Thank you!
I took my 4 year old son in for an exam and they treated both of us wonderfully. They were very friendly and made what could have been a scary experience for my son a very enjoyable one.
Dr. Chinisci was fantastic! He was very kind and helpful, and has a great sense of humor. I’m very glad I came to Sandia Vision Clinic!
The staff here is amazing , super friendly and just helpful all around . Kara helped me today and she was super nice , and has fantastic style . 😌 …
Called them to pick up glasses and was put in hold for 10 minutes before I just hung up. Their hold music is a non stop ad. Everybody loves listening to annoying ads for 10 minutes straight.
Great friendly staff and work done to replace lenses in already purchased glasses-great! Original appt to check vision was an awesome experience too! Thanks and kept up the great service!
Sandia vision is outstanding in their expertise, efficiency and over the top customer service. I have always been impressed with the specialists and the support staff. I highly recommend them .
The office and everything was nice, but the wait time for the actual doctor is ridiculous. Should have scheduled for a diffrent time if they were gonna make me wait forever for the actual doctor. Otherwords, the staff is nice and actually fast.
Sandia Vision provided great service and helped me identify what prescription I needed. They have a wide selection of frames to choose from at good prices.
Rebecca was really nice and she helped me pick out glasses that fit my face really well! they look great and all the other staff was so nice 🙂
Love Dr. Magnus, but the optical shop is totally clueless on how to adjust glasses to fit my face. I’ve been wearing glasses for 60 years, and this group of people seem to be completely untrained.
Everyone was extremely friendly and helpful and Dr. Estrada was amazingly patient with my 5 yo getting an eye exam for the first time. Wonderful experience.
Very quick and thorough. Also, Dr Magnus checked for eye degeneration that my mother has for early treatment. Turned out that my eyes are above average health wise.
Great customer service. There was alot of people in the waiting room and they got to me and my kids pretty quick. First time there and was very impressed. We will be back!
Frank Chinisci is a wonderful diagnostician and those skills plus his up to date and extensive knowledge about the ideal treatment is invaluable. He saved my eye from losing any vision when I had an extreme case of shingles on the cornea. …
Holy Cow, this place is absolutely horrible. The vision manager is not worth a dang and the two girls gossiping at the front desk are rude and lazy. If you want to see what really bad customer service is like try stopping here. Btw the average stop in time to just pick up glasses that were 2 weeks late getting here takes 1 hour!!!!
Overall disappointment every time. Staff does not pay attention and the front desk is always in disarray leaving scattered cluster piles of patient information in view. Very disorganised and staff does not communicate. I regret I picked …
Both my husband and I loved Dr Melissa Hockett. She was very friendly, informative and thorough. We highly recommend her and Sandia Vision.
I had a piece of metal in my eye from not wearing safety glasses while grinding metal. I mistakingly went to an Urgent Care first and the doctor did not find anything. The pain was unbearable so I called Southwest Vision and left a message …
Dr. Frank Chinisci, OD is truly an outstanding person. He handled my situation with grace and style. It makes me hopeful that one of his youngest patients will someday seek to study for the medical profession thanks to his inspiring and caring demeanor.
Not having had an eye exam for nearly a decade, I went to this Eubank location of the Sandia Vision Clinic for a contact lens exam in mid-March of this year (2013). The service was….not good. I was not given the opportunity to remove my …
I had not been in for an eye exam in over 10 years when suddenly, earlier this month, I experienced what I later learned was a posterior vitreous detachment. The sudden appearance of inky black floaters across my whole field of vision …
The whole process the day of my appointment was very organized and seamless. Professional staff and on time. No long wait times. As waiting way past appt time seems to be the norm these says in most offices. I highly recommend this place!! A+
Sandia Vision has the worst customer service. Their staff has absolutely no communication skills and they have no problem accepting your money however when it comes to giving you the full scope of what’s included in what you are purchasing …
Sandia Vision staff members are wonderful, Dr. Hockett is amazing and really cares for her patients. Everyone is nice here and cheerful 🙂
Sandia vision is the best eyeglass doctor I have ever visited. The eye glasses they provide are by far the best quality eyeglasses I’ve ever had..
Overall Great Visit. All staff were very professional and polite. They were all having fun with the costumes for Halloween. Will continue to visit this business. Jana was awesome.
We’ve been coming to the Juan Tabo location for our vision needs for several years. I’ve always been very happy with my doctor and now they’re caring for my children too! Love how kind and efficient they are.
Worst experience every time I go. Horrible customer service. They are the worst at answering the phone. It took 45 minutes & 12 calls just to get my son’s glasses in curbside, after the 10 other clients who arrived after I did, were helped. Would not recommend this place!
I really liked the way I was treated by the staff, very welcoming and they were even actively helping me pick out glasses that matched my style. My only problem is that the glasses they have on display do not have prices on them but the service I received makes the big price worth it.
They don’t honor their warranties. My lenses delaminated (manufacturer defect) so they replaced them. They delaminated again a few months later and they said there’s no warranty now. $600 for Crizal lenses that I can’t see out of. DON’T SHOP HERE.
I have taken my vision needs to Sandia Vision Clinic for over 5 years. The team is highly professional and always do there best to assist in my requests. I recommend them to you and your family.
My sister & I went needing to purchase glasses & sunglasses with prescription. The was a young man that let a client in & said we would have to wait, but he would get someone. We waited in the hot sun for almost 15 minutes & left. Worst customer service ☹️
I have had positive experiences with Sandia Vision. I am currently seeing Dr Cohen for my contact lens needs. I have a special eye issue that have kept me from wearing contacts for 12 years. Dr Cohen has recently been able to fit me in …
I’ve been going to the Sandia Vision Clinic for over 13 years. I have gone to two different offices (one during my working years and another one since retiring. In all cases, I’ve been impressed with the quality and depth of my eye exams …
The folks answering the phones were friendly and helpful, as were the opticians. I had broken my glasses frames and desperately needed them fixed ASAP. They received me as a walk-in and fixed them as I waited, and allowed me to browse through frames while. Bravo! And many thanks!
I have been wearing contacts and glasses for 15 years now. I do know the procedure of an eye exam and what is to be done. I moved recently to ABQ and needed a new optometrist so i decided to try this one out. I will never go back to this …
The worst lab in town!
This lab can’t get anything right and they will blame you for their own mistakes, after making my glass four times there still not right. The lens on one side …
I have always received very good care from this clinic. Dr. Chinisci has taken excellent care of my eyes for several years. He has referred me to specialists when necessary. I am very grateful to him for his capable, conscientious care.
I just love Dr. Hockett! She is so professional and knowledgeable. My prescription is always spot on! I truly appreciate her kindness and willingness to take all the time I need! I highly recommend her!
Sandia Vision Clinic has been our family’s eye care clinic for 30+ years. Dr. Chinisci and his staff are always friendly, professional and kind. Go to Sandia Vision Clinic and you’ll See how great they are!
First year, went to Sandia Vision Clinic in 2010, they were very nice, I went to the Eubank location, doctors were good.
2nd year, 2011 went to the Hermosa Location in Nob Hill, had the same doctor, …
Great place, wait was a little long but it’s a busy organization so no complaints. They had a excellent variety of frames as well. Everyone involved with my visit was friendly and it was a comfortable process. Keep up the good work!
I have had dry eyes and had been prescribed Restasis for the past 3yrs. The redness and pain in my eyes were always red and painful from the time I woke up until I slept. My vision with my eyeglasses was becoming difficult to see my …
Doctor Hockett is wonderful. Her assistant, Angel, is also wonderful. The staff in billing at both locations are helpful. The front of the house at the NE hights location were my issue. I felt like these individuals make me reconsider doing business with sandia vision.
After going to Sandia Vision Clinic (Nob Hill & Eubank) for at least 10 years I have decided that I should never go back. I had an appointment yestetday and was turned away for insurance reasons. I have a disability. Regardless of what I …
Wasn’t pleased with the service. I was told my glasses would be ready in 7 to 10 business days its been 15 business days and still haven’t received my glasses i call one day and waa told my lens are in and they’re waiting on the frames call …
Terrible, terrible place to get glasses. Avoid at all costs. I had had issues purchasing glasses with them a year ago (returning them multiple times to get fixed), and thought I would give them the benefit of the doubt this time. Should’ve …
Sandia vision couldn’t figure out my contact prescription for months. One time I went to pick up my trial contacts and they had no idea what trial pair they were supposed to give me so they handed me three pairs and told me to guess. …
Great doctors and good selection of glasses but the techs that “fit” the frames are… …very bad. Seems like zero training. Be prepared to return multiple times because of fit issues and destroying coatings on lenses from getting them too hot.
I recently went to have my eyes checked for a new glasses Rx. Instead, I was notified that i have bad Meibomian Gland Dysfunction and I cannot get a new Rx until I spend $1,000 out of pocket for a procedure not covered by insurance. I then …
I would highly recommend this location for actual eye exams — the medical side seems to be fantastic. I’d go somewhere else to get your glasses, tho. Service is incredibly slow, which is irritating and a huge hassle even though the …
I had a great experience with Sandia Vision Clinic. Dr. Estrada provided the most comprehensive eye health exam I’ve ever had including lots of information about what she was looking at and why it is important. The staff was excellent from reception to exit.
Eye exam was quick and thorough. The technology made it easy to see any changes in my old eyes. I did go ahead and buy premium lenses for a couple of pairs of glasses. Even with insurance coverage I thought the price for lenses was a …
Dr Hockett is wonderful! Explained everything thoroughly, gave me extremely sound advice and plenty of contact lens options. They had my very high prescription trial lenses in stock in several different brands. I will be back!
I have been getting new glasses every couple years through Dr. Fite. Sandia Vision Clinic is the best group of eye care professionals I have ever used. That says a lot. I’m 74 and have been wearing glasses since I was 10 years old! If I break the glasses they fix them right away. They are guaranteed indefinitely.
Great experience from the front to the back. Professional pleasant staff!
I had an appointment at 8:45 am today, 2/11. There were delays due to weather, but for the most part streets were fine. I made it there by 8:30 from the west side of town without issue. No one there, never received a call or follow up after the fact. Obviously they don’t care, therefore I’ll take my business elsewhere.
I used to have nothing but good things to say about Sandia Vision. However, in the past month, my experience has been so awful that I’m looking to find another doctor. I went to the eye doctor for my regular yearly appointment, and got …
I have been coming here for 3 years now. The front desk, technicians and my ophthalmologist, Dr. Byington, are all excellent. Scheduling and billing was easy. I’ve had positive experiences at both offices.
I have been going to Sandia Vision for years and have always been a happy camper until now. I had a routine eye exam this year and apparently I have a medical condition that the doctor failed to inform me of. As a result, I ended up …
Possibly the worst optometrist appointment I have ever had, and I’ve been in glasses for over 20 years. Dr. Estrada made me feel like my concerns were a hassle. That I was just a number in her salary. When I asked for contacts she seemed …
I have tried the Eubank office several times over the past 2 years as it’s very close to my home and now I’ve tried the Nob Hill office. I have had a bad experience every time. I cannot recommend Them. The doctors are unfriendly, the staff …
I’ve ordered not 1 but 2 pairs of glasses about a month ago, and they still have not arrived!!! no call to give me a update, nothing!!! meanwhile ive been calling weekly and all i get is their shipment is coming in today!! and still …
Way Way overpriced!! Like $600-800 glasses expensive…no. Here’s what I suggest (this is what we did): go buy a membership at Costco for $60-90/yr, then look at their glasses selection, which is just as good and closer to the $100-200 …
My son was seen for a refraction (he needs glasses) and we were told insurance would cover it. After the appointment, they wanted us to buy glasses on site with the results of the exam and we were also told that insurance didn’t cover the …
Jana is the best!! She was beyond helpful finding me the perfect frame for my very high prescription, she really took the time and effort to find me exactly what I’m looking for and on my budget. Will never go anywhere else for glasses now!
I left this place awhile ago because they could NOT get my contacts right. I decided to come back for glasses only. …
If I could give a negative rating, I definitely would. My husband and I went for our exams, he picked out the glasses he wanted. The next day I went for my contact fitting, 20 minutes later they took me back and they told me they would be …
Over twenty years of being a patient at this optical clinic. Never, ever, again. The first time I went to pick up my glasses, the bridge was soldered on off center. (Two weeks waiting wasted.) The second time I went to pick up my …
They were friendly, though a little pushy, when I placed the order of my glasses. A week later they called me to pick it up. I got there quickly, but this time the experience was not good at all. The front desk lady was not friendly or …
Called and was hung up on even though I heard them answer the phone. Claiming not to get my payment, then they also didn’t send me an invoice to pay as well. It was hectic all around. Been 4 weeks since my appointment and I have been waiting for my glasses.
Really love Dr. Hockett is wonderful. Always happy to see you and truly cares about your eye health. She takes her job seriously and make sure she gets your prescription right. Glasses selection is awesome so many choices. Worked with Kara …
My ophthalmologist is wonderful, but the customer service is terrible. For the past 3 or 4 years I’ve gone here, NOT ONCE have I not been put on hold when I called. They have it set up so the person helping patients has to answer the phone …
I am absolutely thrilled to have found Sandia Vision! From the moment I walked in the door and was greeted by Haley, I got the best care and felt so valued! Thank you Steven…you’re a great tech! Thank you Dr. Magnus for your attention to …
Given false information about charges and cost by 2 different employees on my last visit. It will definitely be my last visit. I informed them at the visit that if there were a charge, i could not do the visit and was assured there would …
I’ve been coming to this location for 20+ years and the quality of customer service in the vision center has fallen off dramatically. I’m presently forty-five minutes into my wait for ‘the lab’ to finish whatever is needed whilst being …
Three months later, I still have no glasses. They made them apparently to someone else’s RX because I couldn’t see out of them. They claimed it was because I have diabetes, but I’ve had diabetes for 25 years and never had this problem. …
My family has been going to this place for years and have nothing but good things to share. This past summer of 2014 was my first experience there. It was good the doctor and the staff were great. My bad experience didn’t occur until I went …
What ever you do, do not deal with these people. I have had numerous issues to include 1) eye glass prescription was canceled the same day it was placed for reasons that can’t figure out however when making my payment the following day they …
Sandia Vision Clinic is amazing my husband and I went there for the first time and everything went smoothly the receptionists were very friendly and welcoming, the waiting area and glasses area are both very nice and well organized. The …
Everyone here has been so friendly and welcoming! Wait time was not long at all and they have an amazing selection of glasses! Will definitely be back to pick out some new frames and have some new lenses put in some old frames.
Been coming here for 8 years. It’s been great, the wait is never long, and my prescription is always correct. Great for contact fitting as well. Even my teenager likes going for her glasses. Which says a lot.
I was referred to this place because I asked my child’s optetrician for a place that would fit his glasses to his face. He’s 6 now and been in glasses since he was 4. We’ve had problems with his other glasses being too big for his face and …
I’ve purchased mine and my son’s glasses from Sandia Vision at the Eubank location. They have the most wonderful customer service ever. I can’t speak highly enough about everything they’ve done to make sure I received my glasses done right. …
I tried this place because of the good reviews. BIG MISTAKE. I scheduled my appointment a month ago, they called me and told me a week before my appointment that they lied about the availability. The doctor doesn’t work on that day. Tried …
I love this place!! I’ve been a patient for a few years now. Alejandro was great with my son and helping him pick out glasses. Alex was amazing! He was extremely patient with me when showing me how to put contacts in and take them out.
The staff and Dr. Adams are always so helpful and knowledgeable! We had to try multiple brands of contacts until we found ones that fit well and were comfortable. They never made me feel like I should settle for anything less. I can’t recommend them enough!
The staff in the frame area are not friendly or helpful at all. In fact, the lady had absolutely no smile and seemed bugged when we took more than 5 minutes to choose a frame. She also seemed annoyed when I asked her for the price on some …
Very disappointed. I have gone to Sandia vision for years, and they have.provided decent eye care for our family. But something has changed, and my most recent experience was so poor that I doubt I will return. There is a problem with the …
While I agree with the negative reviews about the desk service, it’s never been so bad that I don’t want to go back again. They are often incompetent and sometimes unfriendly, but I’ve had it way worse at other places. Their main flaw is …
So awesome! Began when I walked in and was greeted with a giant smile. Next Robert the tech took the time to answer my questions. The doctor was humorous and drew a picture to explain progressives as I am new to them. Kara the fabulous …
I had an appointment last august for new glasses. They kept screwing up and I’d have to call them to get updates and they’d be like, oh yea, they weren’t made correctly so we sent them back 4 DAYS AGO. The manager couldn’t understand why I …
Best optometrists in the city! The staff, doctors, and opticians were so helpful and kind. They also have an awesome selection of glasses and sunglasses to choose from for both kids and adults.
Just wanted to mention Sandia Vision Clinic. They have done an amazing job with me and my twin 5yr old daughters. The staff is extremely friendly and very helpful. Special mention to Alma that did an extraordinary job today adjusting our …
Worst company out there. Purchased glasses. Promised to be ready 7-10 days. Going on 7 weeks and still no glasses! I have contacted them 4 times and still no call back or refund. I guess next steps are legal.
I’ve been going to Sandia Vision Clinic for about three years now. I’ve always been please. The receptionists, technicians, doctors, and folks who help with the glasses have always been friendly and professional. The exam seems …
Took my dad in for an eye examination He’s 89. My Dad can’t see and can’t hear.
Everyonee in the office was so accommodating to him. The doctor was great! …
Had an eye appt. here for the first time in like 4 years. Super friendly staff especially Denise. She was very helpful and informative! Definitely recommend this eye clinic to all.
If I could give negative reviews I would. I have gone to Sandia Vision for over 10 years. I loved my doctor there but he retired and this place has really gone downhill, and not not just since Covid. We have had significant issues …
Would like to state that the medical side for examinations was great! Professional, prompt and, knowledgeable. On the other hand the optics side was a completely different story, I am writing this this 4 weeks after my initial visit …
Got in and out at a reasonable but not rushed pace; everyone was so friendly and nice. My frame consultant was knowledgeable about what my insurance would cover and did not push me into spending more for extras I did not want/need and was …
I’ve been coming to Sandia Vision for more than six years & on my last visit i was wearing a star of david necklace that i believe must be why i was treated so badly. When i expressed my concern with Denise & explained this might be my last …
Vickie, thank you, thank you, THANK YOU for taking the time to search for and order the glasses I was a long time looking for. Roxanne, you did an amazing job of taking care of all the details and helped answer all of my questions for my new glasses. I appreciate your patience more than you know. You ladies rock!
Each time it’s been a bad experience. Optometrists are polite as well as most staff but they are the most unorganized office I’ve ever encountered. Glasses take way too long to get done. They’ve gotten my daughter’s glasses wrong both times …
I made an appointment for my daughter and I, was told to be there at 4:50, with a 15 minute window. We got there and checked in at 5:00 on the dot. Front girl said she’d only see one of us since apparently one of our appointments was at …
Had a good eye exam. Outcome was that I needed glasses. Waited for the recommended time but never got a call that my glasses were in. I called multiple times throughout the week and left text messages but no one ever got back to me. I by …
The DR prescribe the wrong prescription causing headaches and nausea. Will not be returning
This was my first time to Sandia Vision and I can highly recommend them. They listened to my concerns and made the perfect pair of glasses that I can actually see out of. The staff and Doctors were friendly and helpful from the exam to …
If I had the choice to select no stars I would! I am so beyond frustrated with this practice. I called the beginning of May to schedule an appointment. Scheduler got me all set up with an appointment, I gave her my insurance information and …
Will not be back… Received defective glasses… Went back…. Did not fix my issue. If you make an appointment with this joke be prepared to wait outside in the heat until they let you in the door. This establishment is mismanaged and …
I am sad to say this but I have reached my breaking point with Sandia Vison. I have been going to Sandia since I was a child. I received my first glasses from here. The past three years have been a flop. I wanted to overlook last year due …
Horrible scheduling. Horrible Customer Service. Was told this is the best vision clinic in ABQ. Wrong. 3 month wait for eye exam, and prescription renewal. My wife took off of work after finding somebody to cover for her. When she showed up …
I’ve been going to this place for 10 years and they used to be on point with everything. For the past three years has been horrible service, front desk workers can’t seem to be professional, lost my Versace case, didn’t make a order on …
The most unprofessional and unkind group of staff I ever have had to deal with. Every encounter I had with them through many different visits have been horrible experience. I had to call and text over and over again and wait a long time …
I’ve been going here for years. Once you get in the to be seen the people are wonderful but getting someone on the phone there is impossible. Nobody answers the phone and then you get a text asking if you want to text or a callback. I asked …
It has been a bit since my appointment. As always the exam part went lovely but once my prescription was gotten they railroaded me into getting glasses there. I had to be firm that I wanted something that my insurance covered and not the …
Been waiting 6 months for lenses. Prescription always made incorrectly. Won’t refund money. Never answer phone or call back.
They tried giving me a trifocal lens that literally had 3 layers glued together and was tiered. See photo.
During my appointment the staff was very professional and nice. I had ordered contact lenses and while they didn’t have my exact prescription they gave me sample sizes to try in the meantime with the promise of having my exact prescription …
Before Covid It was a mess trying to get my family’s glasses. They actually gave me a generic pair of glasses because my prescription was not submitted when it was supposed be in the frames I chose and they never called to clarify the issue …
I am very impressed with this team of people. Dr. Magnus was polite and personable . I felt he did a thorough exam, and I’m surprised that my contacts are working so well. He had me sample one brand, and ordered a second specialty lens …
Called to make an appointment and they were ~3 months out, which is fine, that’s the pandemic. But when I asked for a short extension of my prescription so that I could replace my broken glasses in the meantime, I was declined and told …
Shady as hell!
Started to upsell me before they even knew what I wanted or needed, didn’t even tell me a base price, just started adding items. They throw around words like …
Just went back in Oct 2022 and they place is being run so much better.
Been going to Sandia Vision for the last decade or so and always had good …
Called and made an appointment, even started the call giving them all my pertinent insurance info and verified coverage for the exam. Was told to show 15 minutes prior and made the 40 minute trip only to be on time yet have no one answer …
Paid $127 -$150 for glasses. It’s been 1month and so and haven’t received a call for an update or heard from them.
Stay away, they lack any human decency what so ever. I am actually filling in a complain with the optometrist board to make them respond to me.
The absolute worst experience you can have full stop! Absolutely horrid customer service. When you call their office, they never pick up the phone. They claim they are short staffed while there are 5 employees just standing around inside. I …
We worked with Janna and Tony in the glasses section, and Freddy in the pre-doctor-visit session. All of these people were nice and helpful and funny. Thoroughly enjoyed this visit. I think Dr. Sandoval did a fine job of changing the prescription and she thoroughly answered all of our questions.
The staff here did a great job to help me get in and get my exam done quickly and efficiently. Evita was a huge help and I’m glad they have such great people like her working here. I would definitely recommend Sandia for anyone. Thanks to everyone else who helped me from the front, to check out who’s names I can’t remember
Place has gone down hill since 2020. Doctor lady was rude and the table kept slamming in my legs when she was checking my eyes. I told her that and she just acted like it was my fault her equipment was failing. When in for a follow up on my …
It’s ok and nothing better than any other eye place. Overpriced glasses and contacts, take your prescription to Walmart or Costco and save hundreds. Like all NM healthcare providers they are bursting at the seem with patients. Just use them since take our insurance.
Just found out my son was somewhat color blind, this location and the location in Nob Hill never bothered to test him on this. I was there on both occasions. Such a huge disappointment for both locations. As a father I would not recommend …
Sandia Vision is sketchy. They never answer their phone, they don’t call you back. They have a texting feature which would be cool, but they don’t complete conversations via text just leave you hanging most times. It took me 5 days of …
Staff is nice and doctor seems good. The wait time here is a different story. My son is in his second appt and each time we come we wait 30+ minutes for him to be seen. So far 5 people have been called in that came in after us and we walked …
I’ve been a customer for a couple decades and highly recommend this clinic. They have always done a great job for me and my wife. One emplyee who is top notch, so helpful, kind and professional. Really knows her stuff is Felicity, they are lucky to have her. Plan on being a customer for many years. Thanks Sandia Vision Clinic.
Scheduling was easy, as was rescheduling when I couldn’t make my original appointment. Doctors and staff are friendly, informative, and walk you through what things mean. Good selection of eyeglasses to choose from as well. I opted to use …
The front staff are always sweet and helpful. For my visit on Saturday, I got Freddy as my pre-appointment technician and he was very easy to understand and knowledgeable about all the exams they were doing. I was pleasantly surprised to …