(Translated by Google) Well, personally I have worked twice with Credit Union and I have had very good service so far. In general, I think that nobody is perfect and everyone is free to go and look for the best possible service and like any …
I’ve been a member for a couple years now and every time I’ve needed anything done with my accounts Natalya has always been such a pleasure to work with. She made the transition from switching banks from out of state east and taught me how …
Very friendly and understanding staff and they’re willing to work with you in virtually any financial situation. I couldn’t be happier with the service I receive from them
I had a HORRIBLE customer service experience with TCCFCU.
They will only speak with you on the phone if they feel your worthy otherwise they will only email you and will not answer their phone nor can you get a live person on the phone or leave a voice mail. I suggest you take your business elsewhere.
BRANDY from the loan department or whatever her name is she doesn’t have an idea of what customer service is, she is cold and rude in person and over the phone, she will never call you back to follow up with you if she thinks you are not …
DO NOT use atm for deposits u less you want funds held for extra long. Finally got the perk of atm with new location only to find out that funds are held for longer period. As a long time member, it is disappointing that there was no work …
Sold a car while my grandfather was test driving it when he expressed great interest and was going to purchase it. Very unprofessional. We were there first we should have been served first.
The entire credit union staff are friendly and helpful. They quickly learn the names of their customers and greet them as they enter the credit union. The few issues that have arose have been the product of miscommunication and were quickly resolved by the caring staff. Thank you!
TCCU has been the most easy to deal with credit union we have come across. There lending practices are straight forward and easy! Trevor is great to deal with and the banking staff is always happy to greet you! Great Job TCCU
This organization is very fraudulent and does not help its customers. A year ago I got a car loan through them the car got totaled 3 months later. They have harassed me with phone calls and threatening messages about destroying my credit. …
My Husband and I banked with a Large Credit Union for 35 years. After dozens of Car Loans, personal lines of Credit loans etc. all of which were paid off on time or early they decided to raise our Car loan interest to 6.99% because our …
When an issue with family came up, I assumed that we’d be facing that stress and difficulty while I juggled work. Without my requesting anything, at 4:30 on a Friday afternoon, the VP of my department, followed immediately by the CEO, said, …
Tri-Cu has been wonderful to work with. Their loan team is helpful, responsive and on your side. They do seem to care about their members and the little extras they do demonstrates that.
I have been banking with Tri-CU since 2002. I have taken out several different types of loans over the years, auto, credit cards, home mortgage, home HVAC, and plumbing. All have been a pleasant experience. The staff is knowledgeable and …
Yesterday, I noticed that my account had been compromised around 8 am. With the dedicated help of Danielle and Tammy, my pending mortgage payment didn’t get denied, the paperwork was ready for me to sign after work, I had a new debit card …
We worked with Tri-CU on an auto loan. This was our first experience with this bank. We were very pleased and definitely recommend their loan services to anyone looking to purchase a vehicle. Brandy and Gracie were both knowledgeable, efficient, and great to work with.
We recently acquired a loan with Tri-CU and they are easy to work with.
But the COVID is wrecking havoc with all businesses. I don’t like not being able to go in right at the beginning to do all the paperwork…Too much back and …
Although the employee at the front desk was friendly and helpful, I did not have a good experience working with their Mortgage department. I was never given an opportunity to sit down and talk with them before applying for my mortgage loan …
We just finish building a new garage and after fining out it was costing more then we anticipated Tri-CU was recommended to us. We worked with Trevor Galey who was very helpful through the whole process. It was nice to know I I could …
We recently got a loan for our new HVAC system. Trevor was quick to respond to my emails, but after initial contact, the communication lag quite a bit. We never really heard that we qualified for the loan and we never knew if they paid …
I have worked with Tri-Cu for over 6 years in my business and personally. I have nothing but good things to say about them and would recommend anyone who is looking for personalized attention for loan services to go to Trevor at Tri-Cu. He …
We have done business with them for years and highly recommend Tri-CU. Trevor G. is an outstanding representative of your branch. Whatever you are paying him is not enough!
Trevor Galey from Tri-Cu Credit Union has helped us immensely last year when our HVAC went out in July. Now he has come to our aide again in replacing our windows in our home. I have been with this credit union for over 30 years. The are kind, compassionate and professional.
Trevor & Gracie do a great job with writing loans. They are hardworking friendly, fast and very professional. I had my first bank account (Johnny Appleseed) here as a child and will continue coming here for loans. Thanks again.
Trevor helped us with our HVAC financing in a remote environment, everything was handled electronically and a quick visit to sign final documents for notarization. …
Been banking here for 15 years now, since they were in a tiny office with busy drive thru. I love the people that work here. Most have been around for a long time and they all remember your name and routine. When I’ve needed documents and …
At first my car loan was Great! Trevor is such a great loan officer. After I paid my car 4 months later and still no title!! I’m pretty upset at how the situation is handle. I was told that my account was closed and they where waiting for …
Working with Trevor and Gracie on my HVAC loan went as smooth as any one should expect. They were courteous, friendly, and professional. Thank you for your outstanding customer service.
Trevor and his team were very professional and quick to get me any and all information i needed to process some financung for an unexpected expense. During the process we ran into a snag with the paperwork on their end and the issue was …
Claudia made getting my loan quick and easy. She answered all of my questions and gave me a complete list of everything I was going to need. She returned my phone calls quickly. Honestly, she made what can sometimes be a monotonous process super easy.
Our son was buying his first new vehicle and we ran into a situation where the dealership needed more information after normal business hours. Tri-CU (specifically Trevor and Danielle) went out of their way to make sure we got that …
I have been working with Tri-CU for several years now and my most recent experience was with Claudia. She make my loan experience as painless as possible and was a very pleasant experience. She was very easy to work with and answered all of …
Best ‘banking’ experience ever. Friendly people that care about the customer. And they have good perks and verity of services in the banking field. Highly recommend.
We’ve been members for ~2trs and I can’t rate them high enough, we work with Stephanie most of the time and she ALWAYS takes care of us, great group of people and love that it’s a smaller credit union but they do things just as well as the big ones!!!!
Les Splattstoesser
I have been with Tri-Cu for a long time and they have always been so great and know be my name. Stephanie is always so helpful whenever I go in the lobby or call in. I highly recommend Tri-CU!
I have dealt with Trevor Galey with your credit union and have found him to be knowledgeable, honest and full of integrity! I highly recommend Trevor and TriCu to all my friends and family.
Stephanie is always super helpful in helping with any situation I might have. She always has a positive attitude and always remembers my name! The best customer service I’ve ever experienced!
I have used this credit union for decades and recently Danielle reminded me of why I love them so much. great service, above and beyond. thanks for being more than just a bank.
I’ve been with Tri-Cu for 15 yrs now and wouldn’t even consider banking with the large National banks with multi Billion dollar profits. This Credit Union is a huge supporter of our hometown & local charities that effect our neighbors here …
I opened a checking account at Tri-Cu last year after hearing my family’s experience with not only personal but buisness accounts, I have nothing but great things to say about, Tri-Cu! Stephanie is my favorite teller, she has helped me out a ton and is always my go to and knows me by name! highly reccomend Tri cu
5 stars to the TCCU staff! Thank you for putting my home loan through so quickly and efficiently! My questions and emails were answered promptly and respectfully and I had full confidence in the whole staff. Thank you, again!
Tri-Cu is the best bank in the Tri-Cities! The representatives are amazing, especially Stephanie, who was able to help me figure out a situation I dug myself into, and was always very patient and kind and helped walk me through what needed to be done. Thank you, Tri-Cu!
So much good I can say about this establishment! Locally owned and operated by it’s members. Charitable donations and local fundraising. Many member perks and benefits. Always greeted with a smile and warm welcome when visiting! Natalya and Leilani are always so helpful and accommodating.
Had a great time with Stephanie getting my account started. She was very knowledgeable and enthusiastic. Also very appreciative to Tri-Cu for the scholarship last year!
After reading all the reviews from people, I’m ready for bed now, rather boring. I’ll make it quick. Every time I go into the bank or call them, they’ve (staff) have always been kind and courteous. Stephanie and Alisia are always there to …
We have been banking with TRI CU for over 20 years. If we ever needed assistance, we have never had issues and we can always count on them for our loan needs. Every person we have dealt with has been great to deal with. Would definitely recommend banking with them.
Trevor Galey is a knowledgeable financial professional who puts his customers needs first. That is why I keep Trevor and Tri-CU top of mind when home improvement projects, HVAC and auto financing needs come up. Great advice and direction when you need it.
I can’t say enough about the staff. They are all so very friendly and always willing to help. They all are very pleasant from the minute you walk in, to the time you leave. I had some issues awhile back and Danielle went above and beyond …
Trevor is such a pleasure to work with. Even if he cannot directly help me he is quick to provide resources necessary to fulfill the needs I have. I cannot recommend Tri-CU in general or Trevor Galey in particular enough. Great local Credit Union!
Good looking building, nice amount of space.
Horrible community relations. This business fights against its community daily. When the business is closed to the public . The employees wait in their cars …
My account was compromised more times than I can count on one hand. The fraudulent charges never got stopped or intercepted, so it was constant phone calls to reverse charges. The best time was a $3000 CBC charge that went thru, needed a …
I love this place! Has always been a great credit union for me. Love all the staff I have worked with but my favorite teller is Stephanie! She always has a smile on her face and always makes the experience quick and easy! Very knowledgeable …
I have known Trevor and most of the staff for a number of years as well as a business partnership with this credit union. Trevor has been a very professional partner over the years and I have watched over the years how he and the staff …
Apparently a $600 check from a corporation is too risky to deposit into an account in good standing. Even when you have a regular direct deposit, that small check needs to be held without any notification or warning, thus causing two fees. …
(Translated by Google) Well, personally I have worked twice with Credit Union and I have had very good service so far. In general, I think that nobody is perfect and everyone is free to go and look for the best possible service and like any …
I’ve been a member for a couple years now and every time I’ve needed anything done with my accounts Natalya has always been such a pleasure to work with. She made the transition from switching banks from out of state east and taught me how …
Trevor is AWESOME
Excellent service thank you
Excellent service Claudia.
Everyone is friendly, helpful and knowledgeable. It is refreshing!
Every person I spoke to told me something different and a member told me to put false info on an application because I had to.
Their loan department is a clown show without the laughs.
Want to to your banking where the staff know you then this is where you want to go. Great people.
Trevor and his team provided great customer service and professionalism
Trevor was very friendly and knowledgeable and great to work with!
They always know who I am when I walk in the door. They are very personable! I wouldn’t go anywhere else!
Great local bank. Very friendly. My family has used them for twenty or more years.
I like the lady’s that work there! They R so so so helpful. Keep up ^ the good tri cu $
Daniel from the lion’s den.
Very friendly and understanding staff and they’re willing to work with you in virtually any financial situation. I couldn’t be happier with the service I receive from them
I used TCCU for my HVAC loan. Service was quick and professional.
I had a HORRIBLE customer service experience with TCCFCU.
They will only speak with you on the phone if they feel your worthy otherwise they will only email you and will not answer their phone nor can you get a live person on the phone or leave a voice mail. I suggest you take your business elsewhere.
Excellent, fast service! Everything was handled very professionally. We went through them for our HVAC loan. Very pleased!
BRANDY from the loan department or whatever her name is she doesn’t have an idea of what customer service is, she is cold and rude in person and over the phone, she will never call you back to follow up with you if she thinks you are not …
DO NOT use atm for deposits u less you want funds held for extra long. Finally got the perk of atm with new location only to find out that funds are held for longer period. As a long time member, it is disappointing that there was no work …
Claudia has been very supportive and accommodating in getting our loan processed. Thank you!
Sold a car while my grandfather was test driving it when he expressed great interest and was going to purchase it. Very unprofessional. We were there first we should have been served first.
My loan process was very easy and professional. Everyone at Tri-CU is friendly and easy to work with. Thank you.
STEPHANIE IS HELPFUL, NICE AND ALWAYS TAKING CARE OF ME!
Trevor was so fast and efficient on processing our loan without any hiccups,
I highly recommend Tri-CU and so glad I found them.
Stephanie is just a ray of sunshine every time I show up!
They are fast, friendly, and know just about everyone’s name.
The entire credit union staff are friendly and helpful. They quickly learn the names of their customers and greet them as they enter the credit union. The few issues that have arose have been the product of miscommunication and were quickly resolved by the caring staff. Thank you!
TCCU has been the most easy to deal with credit union we have come across. There lending practices are straight forward and easy! Trevor is great to deal with and the banking staff is always happy to greet you! Great Job TCCU
This organization is very fraudulent and does not help its customers. A year ago I got a car loan through them the car got totaled 3 months later. They have harassed me with phone calls and threatening messages about destroying my credit. …
My Husband and I banked with a Large Credit Union for 35 years. After dozens of Car Loans, personal lines of Credit loans etc. all of which were paid off on time or early they decided to raise our Car loan interest to 6.99% because our …
When an issue with family came up, I assumed that we’d be facing that stress and difficulty while I juggled work. Without my requesting anything, at 4:30 on a Friday afternoon, the VP of my department, followed immediately by the CEO, said, …
Tri-Cu has been wonderful to work with. Their loan team is helpful, responsive and on your side. They do seem to care about their members and the little extras they do demonstrates that.
I have been banking with Tri-CU since 2002. I have taken out several different types of loans over the years, auto, credit cards, home mortgage, home HVAC, and plumbing. All have been a pleasant experience. The staff is knowledgeable and …
Yesterday, I noticed that my account had been compromised around 8 am. With the dedicated help of Danielle and Tammy, my pending mortgage payment didn’t get denied, the paperwork was ready for me to sign after work, I had a new debit card …
We worked with Tri-CU on an auto loan. This was our first experience with this bank. We were very pleased and definitely recommend their loan services to anyone looking to purchase a vehicle. Brandy and Gracie were both knowledgeable, efficient, and great to work with.
We recently acquired a loan with Tri-CU and they are easy to work with.
But the COVID is wrecking havoc with all businesses. I don’t like not being able to go in right at the beginning to do all the paperwork…Too much back and …
Although the employee at the front desk was friendly and helpful, I did not have a good experience working with their Mortgage department. I was never given an opportunity to sit down and talk with them before applying for my mortgage loan …
We just finish building a new garage and after fining out it was costing more then we anticipated Tri-CU was recommended to us. We worked with Trevor Galey who was very helpful through the whole process. It was nice to know I I could …
We recently got a loan for our new HVAC system. Trevor was quick to respond to my emails, but after initial contact, the communication lag quite a bit. We never really heard that we qualified for the loan and we never knew if they paid …
I have worked with Tri-Cu for over 6 years in my business and personally. I have nothing but good things to say about them and would recommend anyone who is looking for personalized attention for loan services to go to Trevor at Tri-Cu. He …
We have done business with them for years and highly recommend Tri-CU. Trevor G. is an outstanding representative of your branch. Whatever you are paying him is not enough!
Trevor Galey from Tri-Cu Credit Union has helped us immensely last year when our HVAC went out in July. Now he has come to our aide again in replacing our windows in our home. I have been with this credit union for over 30 years. The are kind, compassionate and professional.
Trevor & Gracie do a great job with writing loans. They are hardworking friendly, fast and very professional. I had my first bank account (Johnny Appleseed) here as a child and will continue coming here for loans. Thanks again.
Trevor helped us with our HVAC financing in a remote environment, everything was handled electronically and a quick visit to sign final documents for notarization. …
Been banking here for 15 years now, since they were in a tiny office with busy drive thru. I love the people that work here. Most have been around for a long time and they all remember your name and routine. When I’ve needed documents and …
Always efficient and helpful. Easy transactions by phone. Stephanie is great!!
Friendly staff and a real small town feel! Best people work here! Helpful in every way possible!
At first my car loan was Great! Trevor is such a great loan officer. After I paid my car 4 months later and still no title!! I’m pretty upset at how the situation is handle. I was told that my account was closed and they where waiting for …
Working with Trevor and Gracie on my HVAC loan went as smooth as any one should expect. They were courteous, friendly, and professional. Thank you for your outstanding customer service.
Trevor and his team were very professional and quick to get me any and all information i needed to process some financung for an unexpected expense. During the process we ran into a snag with the paperwork on their end and the issue was …
Claudia made getting my loan quick and easy. She answered all of my questions and gave me a complete list of everything I was going to need. She returned my phone calls quickly. Honestly, she made what can sometimes be a monotonous process super easy.
Our son was buying his first new vehicle and we ran into a situation where the dealership needed more information after normal business hours. Tri-CU (specifically Trevor and Danielle) went out of their way to make sure we got that …
Usually staff is fine but I don’t think I’ve ever been able to successfully deposit money using an ATM. Both units SUCK!
Trevor Galey is a top-notch professional who puts his clients first. I highly recommend doing business with Trevor!
I have been working with Tri-CU for several years now and my most recent experience was with Claudia. She make my loan experience as painless as possible and was a very pleasant experience. She was very easy to work with and answered all of …
I have worked with Trevor and his team a lot over the years. He is extremely knowledgeable, responsive, and friendly. I highly recommend them.
Best ‘banking’ experience ever. Friendly people that care about the customer. And they have good perks and verity of services in the banking field. Highly recommend.
We’ve been members for ~2trs and I can’t rate them high enough, we work with Stephanie most of the time and she ALWAYS takes care of us, great group of people and love that it’s a smaller credit union but they do things just as well as the big ones!!!!
Les Splattstoesser
I have been with Tri-Cu for a long time and they have always been so great and know be my name. Stephanie is always so helpful whenever I go in the lobby or call in. I highly recommend Tri-CU!
I have dealt with Trevor Galey with your credit union and have found him to be knowledgeable, honest and full of integrity! I highly recommend Trevor and TriCu to all my friends and family.
Stephanie is always super helpful in helping with any situation I might have. She always has a positive attitude and always remembers my name! The best customer service I’ve ever experienced!
I have used this credit union for decades and recently Danielle reminded me of why I love them so much. great service, above and beyond. thanks for being more than just a bank.
I’ve been with Tri-Cu for 15 yrs now and wouldn’t even consider banking with the large National banks with multi Billion dollar profits. This Credit Union is a huge supporter of our hometown & local charities that effect our neighbors here …
I opened a checking account at Tri-Cu last year after hearing my family’s experience with not only personal but buisness accounts, I have nothing but great things to say about, Tri-Cu! Stephanie is my favorite teller, she has helped me out a ton and is always my go to and knows me by name! highly reccomend Tri cu
5 stars to the TCCU staff! Thank you for putting my home loan through so quickly and efficiently! My questions and emails were answered promptly and respectfully and I had full confidence in the whole staff. Thank you, again!
Tri-Cu is the best bank in the Tri-Cities! The representatives are amazing, especially Stephanie, who was able to help me figure out a situation I dug myself into, and was always very patient and kind and helped walk me through what needed to be done. Thank you, Tri-Cu!
So much good I can say about this establishment! Locally owned and operated by it’s members. Charitable donations and local fundraising. Many member perks and benefits. Always greeted with a smile and warm welcome when visiting! Natalya and Leilani are always so helpful and accommodating.
Had a great time with Stephanie getting my account started. She was very knowledgeable and enthusiastic. Also very appreciative to Tri-Cu for the scholarship last year!
After reading all the reviews from people, I’m ready for bed now, rather boring. I’ll make it quick. Every time I go into the bank or call them, they’ve (staff) have always been kind and courteous. Stephanie and Alisia are always there to …
We have been banking with TRI CU for over 20 years. If we ever needed assistance, we have never had issues and we can always count on them for our loan needs. Every person we have dealt with has been great to deal with. Would definitely recommend banking with them.
Trevor Galey is a knowledgeable financial professional who puts his customers needs first. That is why I keep Trevor and Tri-CU top of mind when home improvement projects, HVAC and auto financing needs come up. Great advice and direction when you need it.
I can’t say enough about the staff. They are all so very friendly and always willing to help. They all are very pleasant from the minute you walk in, to the time you leave. I had some issues awhile back and Danielle went above and beyond …
Trevor is such a pleasure to work with. Even if he cannot directly help me he is quick to provide resources necessary to fulfill the needs I have. I cannot recommend Tri-CU in general or Trevor Galey in particular enough. Great local Credit Union!
Good looking building, nice amount of space.
Horrible community relations. This business fights against its community daily. When the business is closed to the public . The employees wait in their cars …
My account was compromised more times than I can count on one hand. The fraudulent charges never got stopped or intercepted, so it was constant phone calls to reverse charges. The best time was a $3000 CBC charge that went thru, needed a …
I love this place! Has always been a great credit union for me. Love all the staff I have worked with but my favorite teller is Stephanie! She always has a smile on her face and always makes the experience quick and easy! Very knowledgeable …
I have known Trevor and most of the staff for a number of years as well as a business partnership with this credit union. Trevor has been a very professional partner over the years and I have watched over the years how he and the staff …
Apparently a $600 check from a corporation is too risky to deposit into an account in good standing. Even when you have a regular direct deposit, that small check needs to be held without any notification or warning, thus causing two fees. …