Wow, we just switched from worthless slow horrible centurylink to Washington Broadband….what an amazing difference in speed and customer service. Easy to connect to a real live person who is friendly and helpful without going through 25 …
Worst internet ever I might as well have dial up if you were to pick no internet and this one might as well go no internet your saving yourself 80 dollars for not even 10 download , very inconsistent and should consider abandoning the business
We have been BEYOND happy with your services! I dont know how we managed before we found you. I hope you continue to expand since Im recommending all the time.
At anytime there were past problems with a connection… All l needed to do was call office and customer service was EXCELLENT… AND PROBLEM RESOLVED QUICKLY…I LIVE OUT OF TOWN AND THIS COMPANY WAS ONE OF THE VERY FEW THAT I WAS ABLE TO GET SERVICE… THANK YOU…
Excellent customer service ! Internet works great ! I had other providers and their internet and customer service don’t compare to Washington Broadband.
We love the service and great price for our internet. We have very limited options for internet especially when you work from home and you have limited options for providers.
Speed is great – we have three computers all able to stream at the same time. Customer service is very good and patient walking you through trouble shooting.
Absolutely the worse internet around. I’ve called in many times to get my internet fixed because it is sooooo slow and everytime they have another excuse. If you want bad internet service and poor customer service go with Washington Broadband.
Hello I have been with Washington broadband for almost a couple months and they have excellent customer and technical support.
Seems like they would do anything for the costumers needs.Would HIGHLY recommend!!!!
HIGHLY!
Overall experience has been great. All employees have been very helpful. Internet is slow at times but it has been explained to me that is due to interference from the firing center.
I am out in West valley and the customer service is great but it seems I have to call about once a month to get my speed up to what I am paying for. I hear you are putting in a new tower this summer and I hope that helps keep my internet speed stable.
This service is horrible i am a gamer and i enjoy online competitive shooters and this provider has stopped me from doing what i love because of their horrible internet speed if you try to accuse me of being one of your “competitors” just …
Great luck with them. Their service years ago was so so but they have really done a good job the last few years. Additionally their backbone and network have expanded remarkable. By far the best internet provider for many of us in the valley.
Your tech did a very nice, fast job of replacing the old cable with the new one. Everything went very well. I have had this service for several years, and tech and all other types of service have been excellent.
I really don’t understand these comments, from my point of view out in Tieton Washington Broadband is so much faster and less expensive than dish and dsl. I don’t have to bundle anything and my price has stayed the same. We have 3 laptops, …
This has to be the worst experience we have ever had. We took the day off from work that we had our appointment on and it came to the time they were suppose to be at our house and they never showed, we called and asked what was going on & …
I had service her about 4 years ago and was not happy. Slow dropped signal. I tried again after slow speeds with Verizon. I am very happy with them now. I can watch netflix now with no slow down.
The absolute worst Internet service provide in Yakima. I pay for 11mb/s and I have never seen more then 8mb/s unless I was on the phone complaining about it. That only will last about 30min to and hour following the the phone call. The only …
We are so thankful your business provided internet at a reasonable cost to us out in our area. We have not had a break in connection ever & I’m able to watch a movie whenever I want…couldn’t do that on the satellite service we had & it …
Great service, the speeds arent the best nut mkst of the time the tech support is helpful and kind. The only issue ive had was with my most recent tech support call, the woman on the other side sounded quite rude but overall the service is good.
Internet service is horrible. Speeds go in and out and when you call for a technician they put you on a week wait list then call you the day of service reporting they fixed the problem by upping your speeds… days later the speed slows …
Last month, a presentation on my iPad had questionable glitches which could not be fixed online by my company’s top technician. It was an exceptionally critical time when I needed to share that presentation with audiences >3 times per day, …
over 10 people on the network, and one wifi extender, we share one Internet connection with two homes, everyone is streaming at once with no problem. It used to be down all the time, for days, but they upgraded their equipment. It rains, snows, wind, and the network stays up. Really good. They are our only Internet option in my area
Crap service AND SCAMS U OF UR MONEY they don’t care lagging on Netflix bout to cancel service as they can’t do anything right only care about money. 3 emails no reply say they fix it but never say it’s tower problems and say they fixed that but they havent. Said they upgraded should see a differents on speed and i dont.
Absolutely the worst internet service in Yakima. Their system was constantly not working. The last time that I called them to inquire as to when the system would be working again I spoke with the owner “Forbes.” I have never in my life been …
Just updated to their new wireless cable internet, it has been great and their customer service just as good. Javier has been very helpful with all my internet questions. I have been very pleased with them as my wireless internet provider.
We signed up with Washington Broadband in May. Everything seemed to be fine…then in June our internet was shut off. My husband called to find out why and was told because we didn’t pay the bill, he told the person he was talking to that …
I have been with this internet provider for years– they are the only service out in WV where I live and if it weren’t for the fact that I have to have internet service for my job, I would have cancelled many years ago. They suck at …
At first I was a bit concerned if the wifi was going to be as fast as I wanted after moving to live out in the middle of nowhere. I’ve always just used and known big names for wifi service and when I heard none covered where I lived, I …
When we were looking for a new service provider I called WA Broadband. There was a tower on Elephant Mountain across from us so they hooked up a dish to service us in the vicinity and came out within a day or two to hook us up. Always …
We live in a pocket of no cable high speed internet service. I have had satellite and other wireless services but no one has been as fast and reliable as Washington Broadband. They must have made improvements in their system because now they are way faster than my ATT LTE service. Great job Washington Broadband! Keep it up.
I have been a customer for about a year (2017-2018). The billing process was not correct at the beginning, but the staff worked it out and everything is OK. …
Have been with them since 2009. Sure they have had ups and downs, but when they have had issues, they recognize them and fix them. (READ their website). …
The system has its ups and downs, but they are constantly working to improve and I do appreciate that they are working hard to help keep up with the increase in demand. Doesn’t mean I’m always happy with the speed but in all honesty even big companies like AT&T have troubles around here with speed and costs.
Great service , knowledgeable team , very friendly ! I love doing business with this company and there’s never any hidden fees my bill is the same exact amount from when I started service few months ago. Strong service where nobody else covers!
I have been with washington broadband for 7 plus years. I do NOT recommend service. They are fine unless you need anything, like you paid but your internet , they confirmed, but the internet still isnt working. So you call and they say they …
Wonderful service. They got my daughter hooked up with internet way out in the boonies, and it allows everyone in the house to stream. If any issue ever came about they handled it within a few minutes after hours. The lady in billing was wonderful to speak with also. I have nothing but good things to say.
I have had many unfortunate endeavors with this establishment. For one, I was told that because of a Hawks game my poor internet quality would not be fixed. Now I get the Hawks are an absolute legendary team, but I was unable to watch my …
the worst internet provider we have ever had. it literally works for 2 hrs and down for another hour on a daily basis weekly. I don’t know how many times we have had to call and nothing has changed for almost a year now. I am reaching my …
I am extremely happy with the customer support and the tech support at Washington Broadband. The employees are friendly and very helpful. Unfortunately it was a rocky start as my internet connection was dragging down to next to nothing, …
Technician who installed our service was great, people are very friendly. It was explained to me that we would need at least 5mb/s for streaming video. Since it has been installed I haven’t seen anything close to that speed however. Our …
Worst service I’ve ever had. We’ve had wa broadband for 3 plus years now, with ridiculous problems, numerous calls to techs with no solution. As of right now the internet has been completely out for a week. If you enjoy emailing back and …
I have been with Washington Broadband for several years now, and the service has been great. Unlimited usage -whereas before I was on two different services that cap your usage. Worthless for when it comes to large downloads and/or video …
My household currently pays for the up to 12mb down and 5mb up, but yet have we ever even came close to that. The latest speed test I did showed a ping of 395 ms with a jitter of 1,100, 1.07 down, and 2.04 up. I wish I could say this wasn’t …
Have been with Washington Broadband for about 3 years now. Sure, there has been an issue or two but each time customer service worked quickly to resolve it.
Most recently Javier helped me with a router problem to my complete …
I’ve been with WA Broadband for a long time (20+ yrs), and have seen the ups and downs. For much of the time, they were my only option, although that has changed now. I’m very happy with their service, although in the past there have been …
I have been a customer of this company for about 9 years. I have had issues here and there. But! I can sincerely say, THEY HAVE ALWAYS HAD EXCELLENT CUSTOMER SERVICE! …
I have been a customer of Washington Broadband for … about 8 years (ish)… They have been a great company to work with. They provide my internet. What I LOVE is, they always answer the phone and I get to talk to a real person. When …
Got off to a ruff start due to miss communication on both ends, but after that the customer service and tech support are great, as expected with this kind of business. At first I would not have recommended to my worse enemy, but as I said …
We have had WA Broadband for 4ish years and the service and quality has been outstanding. Customer service is above and beyond what any other internet company has ever offered us. Just today Javier was able to help me with an issue that I …
I’ve had service with Washington Broadband for over 5 years now, I have antenna up on a post in the pasture and they’ve always offered exceptional service and work till my service is established and/or improved. Always satisfied with their kind staff. My sincere appreciation for you folks at Washington Broadband on NobHill, Yakima.
I was trying to play this new game my grandson got me on the interwebbs and the game kept loading, I called the game store and they told me they don’t sell that game. The game is BackdoorSluthes 9. I called my interwebb provider and he told …
WA Broadband has always been professional, and willing to work with us. They are accommodating and they are the best service plan for where we live. I am not tech savy and they are always kind and understanding when I need help. Also, the billing department is good to work with and flexible. Thanks WA Broadband!!
I think some of these negative reviews must be fake. WA Broadband has been ten times better to deal with than CenturyLink or Spectrum, both of which have been misleading about speeds and billing, in my experience. …
Our family has had this service for the last several years. We’ve cut the cable/dish cord years ago. We stream in HD and have no issues with lag unless two TV’s are streaming HD. Have we had issues? Yes. But it only has happened a few …
since moving out to present location on weikel rd. we tried Century Tel( our former Tel. provider) and Dish Net. for internet services. The service from century Tel was immensely terrible: speed was non existence, basically limited to …
Wow…saw a commercial today and decided to check the website. Slow speeds offered and outrageous pricing. I’ll stick with Charter….the national company. …
Luis Torres came to to install internet in my home today. The service was excellent, Luis was professional and efficient. He went above and beyond to ensure that I was satisfied with the installation. He answered all of my questions, …
I’ve updated my review. The problem was internet going in and out and having to reset the routers numerous times a day.
They sent someone out to troubleshoot. Luis was very professional and friendly and answered all my questions. I’m hoping this fixes the issue.
I was very excited several years ago when I heard about Washington Broadband offering services in my area (Naches). Every issue I’ve had with connection has been promptly addressed and responded to. I’ve had Levi out to the house a couple …
Washington Broadband Cable was available in our area; works fast, no outages yet. Download speeds generally 55MB (60 MB max is our contract); so quite good. Upload speeds are a bit slow, generally at 4 or 5MB. …
I was waiting for Washington Broadband to become available me. Then COVID hit and I forgot about it. Two weeks ago their truck and crew were working by my place and I went out to talk to them. Three very nice guys, willing to talk and …
(Translated by Google) I really like the service and without hidden charges as other companies do …
Wow, we just switched from worthless slow horrible centurylink to Washington Broadband….what an amazing difference in speed and customer service. Easy to connect to a real live person who is friendly and helpful without going through 25 …
To much $$
internet fail.. =/
Good prices
Supper Slow speeds for ridiculous prices!!!!!
Informative staff and great service!
Lack of communication from this company with poor customer service, very unsatisfied.
So helpful. Took time to explain things.
Great customer service.
Great prices & very friendly staff
Customer service the way it’s supposed to be.
Why don’t you respond to any of these?
Great customer service and I love the speed and reliability
Internet is like a roller coaster Good for a bit then really bad like very bad
Speeds up and down. I don’t care if my name is not in your database. We had this internet and were very disappointed. BEWARE!!!
Internets terrible it can’t even go 1mb for upload speed when I should be getting more than 10. Disappointing.
Javier was very helpful diagnosing my internet speed challenge.
difficult area where all other services failAbsolutely wonderful is the word for Washington Broadment in a very
I have had their services for 3 months now, really good speed for the area we live.
Packet loss??? I get packet loss on their end of the network so bad it’s not even worth using.
Constantly going down. No time frame for when it will be back up. No refunds for down time. Poor service. If I could do less than one star I would.
Such poor quality, incredibly slow, unreliable always down, pay for 10 and get 5 on its best days 3avg on days that’s not completely down
Great staff and service. Quality installers with up to date competitive pricing. Definitely recommend internet through them.
I’ve been with them for 3 years now and I have not had a problem
Worst internet ever I might as well have dial up if you were to pick no internet and this one might as well go no internet your saving yourself 80 dollars for not even 10 download , very inconsistent and should consider abandoning the business
We have been BEYOND happy with your services! I dont know how we managed before we found you. I hope you continue to expand since Im recommending all the time.
getting seriously unhappy that internet is completely nonfunctional during and after a rain storm.
considering spectrum.
At anytime there were past problems with a connection… All l needed to do was call office and customer service was EXCELLENT… AND PROBLEM RESOLVED QUICKLY…I LIVE OUT OF TOWN AND THIS COMPANY WAS ONE OF THE VERY FEW THAT I WAS ABLE TO GET SERVICE… THANK YOU…
I had Washington broadband for 3 years. Move and now I can’t get it. But loved their service when I had it
Service is almost perfect. It does go up and down a few times a week but nothing like the phone company’s. I couldn’t be happier with you guys.
Excellent customer service ! Internet works great ! I had other providers and their internet and customer service don’t compare to Washington Broadband.
Alfonzo came out and installed for us and answered all of our questions and guided us through the set up. He was very professional and knowledgeable.
We love the service and great price for our internet. We have very limited options for internet especially when you work from home and you have limited options for providers.
Spoke with Javier this afternoon. He was very informative and has good customer service values.
Speed is great – we have three computers all able to stream at the same time. Customer service is very good and patient walking you through trouble shooting.
My installer fonzy was extremely nice and answered all my questions. Brittney was amazing and very helpful/undersanding when I had a payment issue .
Absolutely the worse internet around. I’ve called in many times to get my internet fixed because it is sooooo slow and everytime they have another excuse. If you want bad internet service and poor customer service go with Washington Broadband.
Hello I have been with Washington broadband for almost a couple months and they have excellent customer and technical support.
Seems like they would do anything for the costumers needs.Would HIGHLY recommend!!!!
HIGHLY!
Overall experience has been great. All employees have been very helpful. Internet is slow at times but it has been explained to me that is due to interference from the firing center.
I am out in West valley and the customer service is great but it seems I have to call about once a month to get my speed up to what I am paying for. I hear you are putting in a new tower this summer and I hope that helps keep my internet speed stable.
This service is horrible i am a gamer and i enjoy online competitive shooters and this provider has stopped me from doing what i love because of their horrible internet speed if you try to accuse me of being one of your “competitors” just …
Easily the best internet available in the Yakima area. Fast reliable internet and very good customer service. No hassle company to work with
Great luck with them. Their service years ago was so so but they have really done a good job the last few years. Additionally their backbone and network have expanded remarkable. By far the best internet provider for many of us in the valley.
Your tech did a very nice, fast job of replacing the old cable with the new one. Everything went very well. I have had this service for several years, and tech and all other types of service have been excellent.
I really don’t understand these comments, from my point of view out in Tieton Washington Broadband is so much faster and less expensive than dish and dsl. I don’t have to bundle anything and my price has stayed the same. We have 3 laptops, …
This has to be the worst experience we have ever had. We took the day off from work that we had our appointment on and it came to the time they were suppose to be at our house and they never showed, we called and asked what was going on & …
I had service her about 4 years ago and was not happy. Slow dropped signal. I tried again after slow speeds with Verizon. I am very happy with them now. I can watch netflix now with no slow down.
The absolute worst Internet service provide in Yakima. I pay for 11mb/s and I have never seen more then 8mb/s unless I was on the phone complaining about it. That only will last about 30min to and hour following the the phone call. The only …
We are so thankful your business provided internet at a reasonable cost to us out in our area. We have not had a break in connection ever & I’m able to watch a movie whenever I want…couldn’t do that on the satellite service we had & it …
Great service, the speeds arent the best nut mkst of the time the tech support is helpful and kind. The only issue ive had was with my most recent tech support call, the woman on the other side sounded quite rude but overall the service is good.
Internet service is horrible. Speeds go in and out and when you call for a technician they put you on a week wait list then call you the day of service reporting they fixed the problem by upping your speeds… days later the speed slows …
Last month, a presentation on my iPad had questionable glitches which could not be fixed online by my company’s top technician. It was an exceptionally critical time when I needed to share that presentation with audiences >3 times per day, …
over 10 people on the network, and one wifi extender, we share one Internet connection with two homes, everyone is streaming at once with no problem. It used to be down all the time, for days, but they upgraded their equipment. It rains, snows, wind, and the network stays up. Really good. They are our only Internet option in my area
Crap service AND SCAMS U OF UR MONEY they don’t care lagging on Netflix bout to cancel service as they can’t do anything right only care about money. 3 emails no reply say they fix it but never say it’s tower problems and say they fixed that but they havent. Said they upgraded should see a differents on speed and i dont.
Absolutely the worst internet service in Yakima. Their system was constantly not working. The last time that I called them to inquire as to when the system would be working again I spoke with the owner “Forbes.” I have never in my life been …
Just updated to their new wireless cable internet, it has been great and their customer service just as good. Javier has been very helpful with all my internet questions. I have been very pleased with them as my wireless internet provider.
We signed up with Washington Broadband in May. Everything seemed to be fine…then in June our internet was shut off. My husband called to find out why and was told because we didn’t pay the bill, he told the person he was talking to that …
I have been with this internet provider for years– they are the only service out in WV where I live and if it weren’t for the fact that I have to have internet service for my job, I would have cancelled many years ago. They suck at …
At first I was a bit concerned if the wifi was going to be as fast as I wanted after moving to live out in the middle of nowhere. I’ve always just used and known big names for wifi service and when I heard none covered where I lived, I …
When we were looking for a new service provider I called WA Broadband. There was a tower on Elephant Mountain across from us so they hooked up a dish to service us in the vicinity and came out within a day or two to hook us up. Always …
Anyone use Washington Broadband and have issues with service even after they say they have upgraded their system? …
We live in a pocket of no cable high speed internet service. I have had satellite and other wireless services but no one has been as fast and reliable as Washington Broadband. They must have made improvements in their system because now they are way faster than my ATT LTE service. Great job Washington Broadband! Keep it up.
I have been a customer for about a year (2017-2018). The billing process was not correct at the beginning, but the staff worked it out and everything is OK. …
Have been with them since 2009. Sure they have had ups and downs, but when they have had issues, they recognize them and fix them. (READ their website). …
The system has its ups and downs, but they are constantly working to improve and I do appreciate that they are working hard to help keep up with the increase in demand. Doesn’t mean I’m always happy with the speed but in all honesty even big companies like AT&T have troubles around here with speed and costs.
Great service , knowledgeable team , very friendly ! I love doing business with this company and there’s never any hidden fees my bill is the same exact amount from when I started service few months ago. Strong service where nobody else covers!
I’ll be lucky if this review posts, since my internet is in terrible shape….again. …
I have been with washington broadband for 7 plus years. I do NOT recommend service. They are fine unless you need anything, like you paid but your internet , they confirmed, but the internet still isnt working. So you call and they say they …
Wonderful service. They got my daughter hooked up with internet way out in the boonies, and it allows everyone in the house to stream. If any issue ever came about they handled it within a few minutes after hours. The lady in billing was wonderful to speak with also. I have nothing but good things to say.
I have had many unfortunate endeavors with this establishment. For one, I was told that because of a Hawks game my poor internet quality would not be fixed. Now I get the Hawks are an absolute legendary team, but I was unable to watch my …
the worst internet provider we have ever had. it literally works for 2 hrs and down for another hour on a daily basis weekly. I don’t know how many times we have had to call and nothing has changed for almost a year now. I am reaching my …
I am extremely happy with the customer support and the tech support at Washington Broadband. The employees are friendly and very helpful. Unfortunately it was a rocky start as my internet connection was dragging down to next to nothing, …
Technician who installed our service was great, people are very friendly. It was explained to me that we would need at least 5mb/s for streaming video. Since it has been installed I haven’t seen anything close to that speed however. Our …
Worst service I’ve ever had. We’ve had wa broadband for 3 plus years now, with ridiculous problems, numerous calls to techs with no solution. As of right now the internet has been completely out for a week. If you enjoy emailing back and …
Updated 4/7/16
After quite some time with WA Broadband, my household has decided to part ways …
I have been with Washington Broadband for several years now, and the service has been great. Unlimited usage -whereas before I was on two different services that cap your usage. Worthless for when it comes to large downloads and/or video …
My household currently pays for the up to 12mb down and 5mb up, but yet have we ever even came close to that. The latest speed test I did showed a ping of 395 ms with a jitter of 1,100, 1.07 down, and 2.04 up. I wish I could say this wasn’t …
Not worth the money for my location. I’m canceling my service.
This is a reply to the owner. My contact information is on the account, no one …
Have been with Washington Broadband for about 3 years now. Sure, there has been an issue or two but each time customer service worked quickly to resolve it.
Most recently Javier helped me with a router problem to my complete …
I’ve been with WA Broadband for a long time (20+ yrs), and have seen the ups and downs. For much of the time, they were my only option, although that has changed now. I’m very happy with their service, although in the past there have been …
I have been a customer of this company for about 9 years. I have had issues here and there. But! I can sincerely say, THEY HAVE ALWAYS HAD EXCELLENT CUSTOMER SERVICE! …
I have been a customer of Washington Broadband for … about 8 years (ish)… They have been a great company to work with. They provide my internet. What I LOVE is, they always answer the phone and I get to talk to a real person. When …
Got off to a ruff start due to miss communication on both ends, but after that the customer service and tech support are great, as expected with this kind of business. At first I would not have recommended to my worse enemy, but as I said …
We have had WA Broadband for 4ish years and the service and quality has been outstanding. Customer service is above and beyond what any other internet company has ever offered us. Just today Javier was able to help me with an issue that I …
I’ve had service with Washington Broadband for over 5 years now, I have antenna up on a post in the pasture and they’ve always offered exceptional service and work till my service is established and/or improved. Always satisfied with their kind staff. My sincere appreciation for you folks at Washington Broadband on NobHill, Yakima.
I was trying to play this new game my grandson got me on the interwebbs and the game kept loading, I called the game store and they told me they don’t sell that game. The game is BackdoorSluthes 9. I called my interwebb provider and he told …
WA Broadband has always been professional, and willing to work with us. They are accommodating and they are the best service plan for where we live. I am not tech savy and they are always kind and understanding when I need help. Also, the billing department is good to work with and flexible. Thanks WA Broadband!!
I think some of these negative reviews must be fake. WA Broadband has been ten times better to deal with than CenturyLink or Spectrum, both of which have been misleading about speeds and billing, in my experience. …
Our family has had this service for the last several years. We’ve cut the cable/dish cord years ago. We stream in HD and have no issues with lag unless two TV’s are streaming HD. Have we had issues? Yes. But it only has happened a few …
since moving out to present location on weikel rd. we tried Century Tel( our former Tel. provider) and Dish Net. for internet services. The service from century Tel was immensely terrible: speed was non existence, basically limited to …
Wow…saw a commercial today and decided to check the website. Slow speeds offered and outrageous pricing. I’ll stick with Charter….the national company. …
Luis Torres came to to install internet in my home today. The service was excellent, Luis was professional and efficient. He went above and beyond to ensure that I was satisfied with the installation. He answered all of my questions, …
I’ve updated my review. The problem was internet going in and out and having to reset the routers numerous times a day.
They sent someone out to troubleshoot. Luis was very professional and friendly and answered all my questions. I’m hoping this fixes the issue.
I was very excited several years ago when I heard about Washington Broadband offering services in my area (Naches). Every issue I’ve had with connection has been promptly addressed and responded to. I’ve had Levi out to the house a couple …
Washington Broadband Cable was available in our area; works fast, no outages yet. Download speeds generally 55MB (60 MB max is our contract); so quite good. Upload speeds are a bit slow, generally at 4 or 5MB. …
I was waiting for Washington Broadband to become available me. Then COVID hit and I forgot about it. Two weeks ago their truck and crew were working by my place and I went out to talk to them. Three very nice guys, willing to talk and …