Wireless internet and phone service provider for the Spokane area of Eastern Washington. Fiber internet, rural internet solutions, and award-winning … See more
Thanks to all for great service on recent outage 11/13; from the first TC to Chris who scheduled a same day visit & especially to the two young men who fixed the problem they were skilled,courtesy and did a great job!!!!!
I have called 9 times spread over 4 business days to try and talk to someone about getting service. I have never gotten an answer as to whether or not they offer it to the house I’m asking about. Most ridiculous customer experience I’ve ever experienced.
Disclaimer: I’m not a customer, so this review has nothing to do with the quality of the service they provide. The extremely rude driver in one of their vans cut me off at a 4 way stop in Otis Orchards on Feb 10th at about 2:50pm, honked at …
Worst company you can be with. Constant outage with no explanation. Slow internet, or no internet at all. Costumer service is horrible with no help at all. if you have another option DO NOT GO WITH PTERA. You will be very disappointed.
Great internet service and great people to work with. I live in the country and work from home, so it is important that I have fast and reliable internet service. Ptera provides that. And I love that they are a locally owned business.
Nontypical place to request service, but the Techs are helpful and nice.
The speed is great and the price is reasonable so we are planning on adding more service lines elsewhere.
Want poor service? Ptera. Want internet that is slower than the 3g on your phone? Ptera. Buyer beware. Update 4/2016 If you are looking fro reliable service, for your home or business, try the internet on your phone. It will be much more reliable and useful.
I just wanted to take a minute and say how much I enjoy the service Ptera offers and the support I have received from support. I have had Internet access from them for two years and they are awesome.
Writing this as I can’t watch a movie on Direct TV without it buffering every 45 seconds with an error that says my current internet speed is causing these interruptions. Literally the worst internet and our only damn option… BUT we are …
Worked with Adrian for new service at our Business. Was quick to get services installed for our business and did a professional install. Look forward adding additional services to our other locations.
Awful coustomer service. Always overflow answers, pass ticket on. They don’t call for days or almost a week. And if you miss call, starts all over. Nightmare during the day! Horrable ping, and during peak hours can’t get decent speed to watch movies. Gaming is awful.
Ptera solved our problem we had to have WIFI in the country it was difficult to find one that had great customer service as well as great WIFI. We are ecstatic with their service!
We live at the foot of a mountain surrounded by old growth Cedar trees. No one could provide internet for us. Not our landline provider … too far from the hub. Not our cell phone provider …. bundle and get internet. Oops, we can’t help …
Ptera is a reliable and friendly company that strives to provide a solid solution to folks that are in geographically hard places to reach for most ISP’s. I happily recommend them to anyone looking for a better solution.
I’ve been with this company for some time to keep my home and business connected. They never fail to amaze me with solutions. During this difficult time, they’ve stepped up once again to provide a solution that helps. I value them greatly as a partner.
One hour, we’re at 11 MB download which alone is slow. Next hour, we’re below a single MB download. No other provider is available. Consistent speeds is all I ask for, and I don’t get it. We even paid for an upgrade and it didn’t do anything.
Internet service has dropped off bad. I’ve run speed tests for 3 weeks straight. I average less than .9 Mbps upload and 1.0 Mbps download. I have called many times. The tech is nice enough, but they always tell me they will call me back …
Pitera is an excellent company, extremely professional and prompt. The installer was cordial and and efficient and finished his work in amazing time. I could not be more pleased.
Internet service is extremely slow. I called customer service to have something done about this to no avail. They told me a service representative would call me back to try and sell me a bigger package but never received a call. When I …
Professional employees and first rate products made our installation a work of art. The speed to our modem is exactly, if not more, than what we contracted it to be. In our rural setting Ptera is our “gateway to the world “.
I have been trying for three weeks or more to get my fiber upgraded per the email you sent me. Every time I call, I go directly to overflow and they can’t schedule anything. I have to wait for a call back that either doesn’t come or I …
I’ve been on Ptera for about 1 month, great service, great speeds. I get the speeds they advertise and can watch HD Netflix one TV and others can surf the internet. Haven’t had one problem with the service.
The service I have received to date has met my expectations and what the Ptera team promised. I was so tired of being frustrated with the Internet service I was getting outside the city. For years I struggled with CenturyLink and most …
We use this company because our options are limited. Bottom line is they are nice enough to talk to, but I keep having to talk to them. It is one issue after another. First it is they have a tower issue, then they have an ‘unknown’ …
Its good when it works not super fast but pretty good. I mean its the best internet around my area. However it goes out sometimes which drives me crazy like I’ve been sitting here for the last hour or so with no internet at all. Its …
Switched from Comcast business service to Ptera. With comcast we had hidden fees, hidden contract fees and extremely poor customer service. With Ptera everything has been very simple and straightforward. no hidden fees, easy access if we …
Currently paying for 15 download and 10 upload. Download is at full speed less than half the time and upload is never above 1Mbps. Numerous calls have been made to Ptera for over a year with no resolution in sight. I highly recommend using another ISP that offers usable internet as Ptera is completely incompetent.
First Rate… you guys are awesome. I know there are tough weather days up the tower that make life interesting. Responsive, and professional.
Good work, you have my business.
Great customer service! Moved into a rental and wasn’t sure if the antenna was for Pterra, so the lady walked me through finding out if it was and the guy came out the same day with a power package to set up my internet! They were all very responsive, so much better than century link!
Me and my family have been customers for a couple months and it has been terrible. The WiFi is very poor and you can’t even stream anything and even when a little storm that doesn’t affect anywhere in town it goes out. …
Ptera, Inc. has provided service to Kilgore Construction, Inc. at a variety of our job sites. They are hands down the fastest, friendliest service in our area. They continually go above and beyond providing service quickly and for very competitive prices. They will continue to be our go to for internet services!!
The installers were very knowledgeable and courteous. The work performed was very clean. The Internet service has more than met our expectations and we are very happy with Ptera,Inc.
Petra is not only the worst Internet provider I have ever got but also are the biggest liars I’ve ever had the pleasure of knowing I’ve called many times asking about my speed’s and why I’m getting about 1/3 of what I’m paying for and …
I have just had the best customer service from Arthur and Chris that a non techie could possibly receive. A switch of email provider had my wife and I upside down. They fixed our problem and introduced us to their better email provider. Thanks for your prompt response.
I have been very happy with the speed and lack of interruptions. I work from home and the interruptions i was experiencing before impacted me frequently
Been with this Co for over 3 years. I do Computer work as well. I have only had problems with them when they have TOLD me there was going to be issues. The staff is always willing to help, and very nice while doing it. 90% of the time …
Sub par at best. Frequent buffering when streaming. Speed tests rarely meet the speed paid for, even when no other devices are connected. Update: And now the icing on the cake is when trying to terminate my service they require a30 day notice. How ridiculous
It is absolutely a joy to have Pterra as my internet provider.
Pterra is a friendly, personable company at every level. When Pterra was installed at my home the professional on site team were concerned my signal might get …
Very slow and inconsistent speeds. I am paying for 15 download and 6 upload, but I have averaged 5.9 download and 1.6 upload over the last month. The only reason to go with Ptera is if you are unable to get any other internet provider. Hopefully one day something better will make it to the area.
Excellent customer service, super fast Internet…a great experience! Ptera is a supporter of local community minded organizations, and they were able to keep our organization’s communication lines open with short notice during our move. Big thanks from Free Rein Therapeutic Riding!
I have been a customer for over 2 years. The few times I have called tech support they have been excellent to work with. Overall i have been satisfied with their internet service.
We’ve subscribed to PTERA Wireless for several years. They’ve given excellent service, have alway been responsive to service questions and we have appreciated efficient continuity of service at a much more reasonable price than a former provider.
We are in Cheney and have been pretty patient, but thats coming to an end. Chronic outages with every excuse in the book. Hell we’ve even been blamed. Direct TV with all of their disputes would still give you more value. We are leaving. Its now been weeks later and its worse with no resolution to the problem.
Literally the worst internet service I’ve ever encountered. 60 dollars for ten meg download speeds. You can get 100 for 55 without any agreement from comcast. …
We have about 15 devices connected between smart tvs, phones, gaming devices, laptops and we have no issues with the internet and it’s fast and reliable
I have worked with ptera for several years on the business side and they provide excellent customer service and Internet where many providers fail to even provide services. They are a solid local business and I wouldn’t hesitate doing …
I don’t typically write reviews for anything, but I’m inclined to put a word in for Ptera. Up until them, ISP’s have been the most dreaded companies for me to do business with. We all know who and why. Ptera is different. Not only were they …
I’ve been without internet for more that a week now. In just last 6 months we had internet out more than a dozen times and it had nothing to do with the weather. Last time my internet went out they told me that my cable is faulty, so I went …
Best internet service we have ever had. Great people and great service. They work hard to make sure their customers get the best value and they communicate exceptionally well with their customers. Great Job Ptera keep up the good work!
Great company, I previously had CenturyLink for my rural internet needs. Ptera is faster, cheaper and is not affected by the terrible weather that would put our previous internet down for days. I wish I would have known they were an option in the past. Customer service is top notch, even after hours on weekends.
The only reason I left Ptera’s service was do to a geographical impasse. I was A grateful user of Ptera wireless for more than seven years . Ptera has the best customer service and extremely reliable staff and service. My only complaint was …
We are located in an area that doesn’t have a lot of options for an internet provider. When calls are placed to Ptera they are always returned and I feel they try their best to correct the problems. Most of the time the speed test comes …
Excellent fiber internet service. The few times they have trouble, they communicate with the customers to explain what happened and what they are going to do for the future. Wish all my utilities did that.
While our internet isn’t very fast out here in a rural area, Ptera has been very helpful and has come out to our house several times to make adjustments, trouble shoot, etc. Very nice technicians and employees!
Update! Bye bye two more stars. Ptera dumped us as subscribers because (get this) WE were slowing other people’s service down. Yes, you read that right. First their sales dept. raised the price ten bucks and said that would “fix it”. …
We recently moved and researched what internet was available in our area. Many neighbors shared their positive experience with Ptera. Ptera employees were very polite and knowledgeable. I am very happy with our service and would recommend them for fast, reliable, friendly internet service.
Adrian was great! He worked with us to find the right solution for our business. Installation was professional, they even made sure to ask if the line running into the building looked okay. This is a company whose focus is where it should …
The quality of internet we get from Ptera has only gone down since we got it, the upload and download is trash and much lower than advertised. It barely works at all in the evenings, and the latency is terrible. The hotspot off my phone …
I am profoundly disappointed with the customer service of Ptera and their zero sense of urgency to assist customers.
Our internet went out the beginning of last week. We pay for a business account …
I have never got the run around as much as I do with this company. At first the service was great but now we get speeds around 1mbs and when I call tech support I am told the same thing each time, “you need to do a bypass test”.each time I …
I just had Ptera come out and install my new internet connection, I switched from the other guys. Shawn & Dominic were great, they did a awesome job on the install, very professional, very tidy, very friendly, very courteous. They had to …
I’ve called twice and finally got picked up by the overflow which was Tech Support, gave them all of my info and was told someone from sales would reach out and have yet to hear anything back. The next day I went to their site and requested …
Awful customer service. Took days to get a hold of. Then, when we upgraded because our wifi was terrible. It became even worse. AND THEN, they took 2 weeks to come and attempt to fix it. You’re much better off with any other network plan that Ptera
Ptera is always striving to go above and beyond for each one of their customers. Being local they really care about the community, and it is important to them that they deliver a fast, reliable, and affordable internet services for both …
Great company my in-laws have them and I have to have them no other company is willing to extend service to my area. I highly recommend this company great people to work with and great internet as well
Our home is in a very difficult location to get service. A friend recommended Ptera. They came out and did a site survey and came up with a plan. It works great. When we have had an issue technical support helps us figure it out. We had a billing issue and that was resolved promptly. Very nice folks to do business with.
Overall we’ve had a positive experience with Ptera. The representative who came out to the house was very helpful in setting up a system that would work for us and the online tools are easy to use. My only wish is for faster internet speed but they told me they are working on it.
I’m giving 4 stars even though it took a long time (about 3 weeks) to get internet. However, the crew that came to install were so professional and kept their cool went the system went down in the middle of the install. Instead of being in …
They always respond in a timely manner to any question or concern we have. We always get a notice if they are doing any maintenance work in our area that could affect our connection. Overall very satisfied customer.
At one time they provided great customer service. That is no longer the case. This last year has been terrible with Ptera. My service is extremely unreliable and over priced and customer service is non existant. When I moved they no showed …
We’ve been Ptera customers for over 12 years and we LOVE them!! Our internet service is fast and reliable. When an issue arises (which is seldom), Ptera fixes it quickly. Customer support is wonderful and easy to reach when necessary.
Work from home and needed internet after a move. Multiple companies were unable to get a signal after coming out or checking for signal remotely. I finally contacted Ptera. They understood my situation and were able to schedule install in a …
Travis was awesome with getting my account set up even with the small hiccups we had with devices! I can’t wait to be able to start my school work and watch shows without waiting on the buffering.
Overall Ptera has been a reliable internet provider for those of us living in rural northern spokane county. There have been times of slower speeds and limited streaming but it provides us with internet at a reasonable rate.
Called in because they just started providing to Cheney Wa and had promos… 40 minutes on hold to talk to the sales and activation team. Finally get someone on the phone from SALES AND ACTIVATION who tells me they will collect my …
Good solid internet connection. Locating my business in a rural area, had about given up on having reliable internet. Suffered two years with satellite and 4G, when Ptera called to offer a better way. Not only is the service quicker and …
Travis is a trooper. Stayed until the job was done , ESPECIALLY ON VALENTINES DAY! He already had a long day, yet it didn’t make his friendliness suffer. But not only was Ptera’s workers amazing, but the speed test that we ran after having …
Having Internet less than a month. 1st week was awesome good speed and no problems. Now after 2 weeks internet doesn’t work and before that it was started to give me problems so I can’t work on it and also the speed is 1/2 less what I’m …
Excellent customer service. Prompt to get back to me. We were with Comcast previously and our rates kept going up. I’ve never experienced that with Ptera, that tax is even included in the price. I highly recommend Ptera!!!
If I could give zero stars, I would. The absolute worst customer service I have EVER delt with. Things will start off great and after a short while of being their customer, things will go very south. I’m more disappointed in the customer …
Excellent service. Friendly customer service. They let you know ahead of time if maintenance is scheduled so you can plan. Live in rural area and get awesome internet. …
no longer recommend. I have been a customer for 7 years. The first 6.5 years I was very happy with Ptera. Unfortunately the last 6 months of unreliable internet along with extremely poor customer support drives me to write this review. …
Been a customer for 8 plus years. Decent service at first, when they where the only option. They are now oversubscribed with an outdated network. Where their competitors won’t add unless they have the capacity, Ptera keeps adding customers …
We moved to a place still under Cheney but closer to Medical Lake. Have called and called to just talk to someone about service. I’ve been told by a representative three different times after they took all my 411 that someone will call me. …
We are new Ptera customers, and our installation went very smoothly. Our technicians, Shawn and Jeremy, were very professional & friendly. When the install was complete, they made sure our internet was working, and explained their …
I recently was having an issue with my internet service. The repair tech responded immediately. It took a couple of days to diagnose and do the repairs but they kept me informed about the issues. I appreciated the good communications.
I’ve been a customer for about six years and I have to say that the team at Ptera is pretty awesome. Has the service been 100% trouble-free? No, but that goes with the territory in rural wireless internet. Literally. However, they have …
They are an amazing company. Whenever there was a problem they didn’t give me the run around like most other companies. They sent someone out immediately and addressed everything I needed. Amazing company, amazing service, amazing quality!
We just got hooked up in Cheney! Travis was great during our install. He was very friendly and polite. We now have 3X the internet speed for the same monthly bill (actually just a hair less expensive). The photo is a before and after install.
Edit: I am adding 2 more stars, I did have a few more issues but Petra ended up calling and following up with the on going issues and pro rated my bill to make up for lost time. I am very appreciative that me being a customer was recognized …
This is the BEST internet service I have ever used! Customer service is very helpful and knowledgeable. I use to have Ziply for much less capability and much higher prices. ANY NO CUSTOMER SUPPORT. You can’t go wrong with PTERA
One of, if not the only providers where you actually get the bandwidth that they advertise (in my case 25Mbps down and 8Mbps up). Reliable service. Working with them on installation does take a fair amount of patience – communication is not the best during this phase but they get it done and you’ll be happy with them as an ISP.
I just had Ptera installed this morning and wanted to compliment Travis our installer for doing a great job. He was very personable and did a great job.
We moved into a neighborhood that has fiber optic cables and we were excited to expect wonderful service. We have been waiting about 2 months to get service! They had trouble with the lines, I’m beginning to think they don’t want to spend …
Ptera service has been a lot better in recent months due to upgrades they have done with towers, and the new dish they mounted at my residence. It’s good that they keep pressing to make their service better.
From first contact it took less than a week to get everything setup and an install day. Ever since then we have had no issues whatsoever. Friendly workers too.
We just got hooked up on Cheney and the internet speed has been a huge upgrade from our previous provider. Our installer Travis, was quick and efficient, and helpful in the owner setup process!
Travis did a great job today getting our wifi installed! We had some complications but he did a great job at problem solving until we were all set up! Excited for our new wifi!
Travis was awesome!! Had to do a little extra work rerouting wires, it was bitter cold with the wind temps, and he pushed right through. Love the customer service and the speeds are AMAZINGGGGG!!!! Thanks Travis!
Travis did a very good job in installing and working with the house design to make it a good fit. He is polite and a strong asset to your staff. Thank you
We’ve had Ptera for years now, and it has been very reliable. We have been very happy, and I have recommended it numerous times. I’m not very happy about the recent rate hike, but I know everything is going up now.
Internet quality has been degrading for years. Recently sold my house and they refused to transfer my service to the new owner, knowing they are the only provider in the area. 8 years of service clearly not important. Avoid if possible as there are other point to point providers available in rural areas in the last year or so.
Finally some fast internet in my area!!! Got the flyer on my door and called asap. Was able to get install and running in a matter of day from phone call. Couldn’t be happier with price, speed and reliability.
Service is excellent, have no problem with network, overall conditions are really good. Have had other providers in the past, none provide the excellent quality and service Ptera does. have highly recommended Ptera to the neighbors here, most of which now have or are trying to get Ptera for their internet.
Travis Wical installed our internet today in a quick and professional way. He was exceptionally friendly and answered all questions we had. There were multiple options for installation in our home and he helped us choose the spot that …
I have been a Ptera customer for over 5 years. It is a significantly improving ISP. The past 2 years have been exceptional in terms of their service, their equipment upgrades and their communication over service interruptions. As a …
Ptera has provided us with fantastic service for many years now. Last year we had the entire household home and everyone needed to be in online video conferences nearly every weekday. If we ever had a problem, Ptera’s staff was quick to get it handled. I wouldn’t use anyone else.
living in the country can mean limited internet access. Not so with Ptera. Our experience with Ptera has been fabulous. Great connection and solid customer service. . we have been customers for 5+ years and recommend them to anyone that is in their service area.
I’ve been with Ptera for over a month and so far I’m very pleased. I am very grateful they decided to cover Cheney, WA. Ptera has great customer service
I’ve been with Ptera now for 15 years. The speed has been upgraded 7-8 times in that window for us with no additional fee. We can stream Netflix and run 2-3 other computers at the same time including one of the kids gaming. …
It is rare to have an outage with Ptera; but when we occasionally do have speed problems or outages, one call usually either fixes the problem or informs us that they are working it (in which case, we are back online very soon thereafter). …
Travis was so helpful! I messed up their stuff by putting in the wrong email when I signed up for the in-phone app, but he stayed around until we figured out what was wrong as everything got fixed! His IT helper, Brandon was excellent as …
I live in Cheney, and of course Google hasn’t updated pur wonderful town with accurate maps. Hence the message I got from Travis to confirm that I was not living in the attic of the elementary a block down the hill. Needless to say, he …
I recently turned my home in Cheney into an access point that all of my neighbors are connected to that provide them with high speed internet that is fiber-backbone fed. The data speeds that Ptera is able to provide are mind blowing! Super happy with Ptera service.
Travis came to our house and got our internet going. Ptera is great! Real people answer the phone and they come out to the house and provide personal service to make sure everything is working smoothly. …
A month or more ago we had Ptera become our WiFi carriers. Travis did a great job of installation and we have had no problems since. It is working so much better than our previous wifi carrier. Thank you.
Had a great experience! They were fast to come out and do a site survey and then we wanted to change location of the receiver and they came out the next day and did the move for free. Great customer service.
If you are looking for fast internet at a very reasable price, you can’t beat Ptera. Travis came out and did a pre-site survey and a then Kyle was out a few days later to install my internet. Both Travis and Kyle were extremely …
I’ve only had Ptera for a week and I have enjoyed every second of it. I can do homework, watch my streaming services, and my boyfriend can play his video games without lagging. It’s really nice and affordable. I recommend!
We have been longtime customers of Ptera. We began to struggle with internet reliability, an almost daily occurrence. We scheduled a service call for Ptera to visit our home and analyze the issue. Their crew arrived and quickly surmised …
I live in Cheney. It has taken a while for Ptera to become available in our area. Totally worth the wait. Finally running the download speed I was promised. I can’t wait to watch Netflix with out it buffering every 5 minutes. And Travis, …
Travis and a big group of guys came out today to our place in Cheney to set up our new fiber internet after we got fed up with Century Link customer service nonsense. Travis was very friendly, professional and was able to get us set up and …
I’ve been trying to get internet through them for almost 3 years started out during covid. They put me on a list for a site visit to tell me where to put the post for dish to be installed. They never showed up and after reaching out 4-5 …
Great service and very dependable at a reasonable price. I have been using them for over 14 years now and cannot remember any unplanned outages. When there is a planned outage for system maintenance, they notify you well in advance via email and perform the maintenance during the overnight hours. I am very satisfied with Ptera.
Travis had AWESOME customer service. He was genuinely funny, and super helpful, extremely skilled. Quick install and great communication the entire time! Thank you so much for all your help, Travis!!! Seriously. KEEP HIM ON THE TEAM he’s amazing!!
We live in Cheney and have amazing service! Fast speeds. No issues, no cutting out and is the fastest upload/download speeds so far! Amazing customer service!
In Cheney, Ptera is both the fastest and cheapest option for internet. The instillation was a breeze and everyone I’ve worked with from Ptera has been wonderful. Highly recommend.
They were able to get us hooked up quickly. The equipment is small and we can easily disquise it. They made all of the wires tucked neatly. The staff has been super nice to follow up. The prices are great! I am extremely pleased with them and I highly recommend signing up. Located in Cheney.
We are so thankful to have Ptera in our neighborhood! We joined their service at the lowest monthly amount and mbps are blazing fast and very consistent. …
Ptera has a better product at a lower cost that Century Link, I am so glad the internet monopoly in Cheney is over. I paid for Ptera at $45/mo for 100 mb/s, and a speed test shows 110 mb/s up and down. They provide more than the minimum …
Excellent internet quality, no issues yet! The Technicians that did the install were also very kind and courteous, been waiting for Ptera to come to my area and every expectation was met once they did! The best service in the Cheney area.
I just had my service installed last Thursday and the service was awesome! The employees were all very pleasant and they were able to answer any questions that I had. I was a little worried in the beginning having had different companies in …
All of the bad reviews are very old, so I assume they’ve either cleaned up, or their fiber is a lot better than their satellite, because I love them. I’ve been stuck with centurylink for a while in Cheney and it has been a nightmare, but …
Very pleased with the FTTH service in Cheney so far! The installer was very professional and got me set up in no time. No issues with service at all. Speeds are staying consistent at 250/250. Very good value and I don’t have to deal with century link’s slow DSL anymore. Fiber is great so far.
Ptera is an excellent company that provides a great product at fair rates. I am very grateful they decided to cover Cheney, WA. The customer service is top notch. Be sure to ask for Travis who will provide you with prompt service and helpful information. He is the best!
Travis is a competent, highly skilled Ptera employee. He performed a speed test when he had completed the install, the results were awesome. Thank you Ptera.
Travis has great customer service skills and is a kind human being.
Service has been great so far! We switched as soon as service got brought to my neighborhood. Set up was really simple. The install techs were really friendly and were knowledgeable about the service. I used to have to reset the internet multiple times a day but since switching I haven’t had to reset the box once.
Travis is a phenomenal young man with excellent communication skills as well as people skills. He was gracious and his professional attitude definitely soars above and beyond our expectations. He is also amazing with animals! Thank you so much for his services and we look forward to doing business with you for a very long time…
Ptera has been a great company to do
Business with. The cost of internet services is reasonable, and the customer service is outstanding. Unlike the common, huge companies that I have had accounts …
I live in Cheney and most wifi networks suck. However, Ptera is new in the area and I decided to give them a try. They have outstanding service so far. It’s very reliable, fast, and also great for the price, compared to other competitors. I would definitely recommend.
Great company. I originally called a different provider, they couldn’t give me a date when the were going do the install, three months later still nothing. Called Ptera they came out a week later, got us hooked up and haven’t had one issue since. The installer was professional and did a great job.
The service was amazing from the first call for set up, to the installation. Travis and Kyle were such impressive technicians with great sense of humors, efficiency, and expertise. And the speed of the internet is above and beyond what …
Would highly recommend Ptera! Travis was wonderful to work with. He set us up quickly and was very open to my feedback when we were deciding where to run cables and where I preferred the new router to go. He lives locally in Cheney and was …
Great customer service. We run multiple devices through this wireless internet service without any issues. A great option for rural areas with connectivity issues.
From my initial call through a number of conversations getting everything set up to today’s install everyone was wonderful to work with, excellent customer service!
Travis had great customer service was very friendly and knowledgeable. Was great coming into house and cleaned up all messes left it cleaner than when he showed up.
Converting from copper wire service from CenturyLink/Lumen, there is no comparison on the quality of the service, ease of use, accessibility of customer service of Ptera. Great coverage, speed and communication.
So far we are loving Ptera! I work from home and everything has been running quickly, with no service interruptions. Initiating service was easy, much better than dealing with our previous provider, and everyone I’ve come in to contact with at Ptera has been helpful and friendly!
Great experience, Travis was super quick and did what he needed to do to make sure the connection was all set. The internet is high speed and is amazing especially for college students!
I was originally going to have to wait two weeks before I got internet. However a few days later they technician called me and said setting up wouldn’t take too long and asked if I would be available to connect it the next day. Three …
My first day with Ptera. Travis, Kyle and Jay came over to install the fiber optic wires into my house. I have lots of demands, and they beautifully took care of them. Very professional and friendly team. I am looking forward to my new and fast internet. Thank you for your hard work.
I would give 10 stars if I could! These guys are great. I had to get new internet installed at an office due to my home internet not being reliable. Two technicians, Jason & Adrian, came to install the new service and did a fantastic job. …
We recently switched to Ptera due to needing faster internet for work. Travis was awesome for assisting us with the switch. He was quick, responsive and friendly. The crew (can’t remember their names) that did the install was very …
Travis was very helpful to me when connecting to Ptera. He was very knowledgeable. The technicians who did the installing were very well trained and knew what they were doing. They made sure everything was working before they left. It is also very easy to contact a real person if you have any questions.
Travis worked with me every step of the way since March to get me symmetrical gigabit. I’m getting over 900MBPS up and down, can’t wait for 10 Gigabit someday.
Kyle and Travis came out to do our install. The best location for the dish was on the far side of my shop. We had to run the wire through the attic of the shop and down to the electrical box and fish it through the underground conduit to …
I switched Internet providers to Ptera because of the great price. The technician that came out and installed my Internet was very knowledgeable and friendly, he got my service hooked up in about two hours. I’ve had the service for about a …
My internet went out early in the morning. I called and there was a technician named Travis at my place within 30 min, they were able to identify and provide a plan of restoration quickly. Travis was able to get my internet working quickly and efficiently
We recently switched from Centurytel to Ptera in (Cheney WA) for our internet service. Our speed is 5x greater (at minimum) and the service costs us $40/mo less than we had been paying. We couldn’t be more pleased.
So pleased with my service so far. Any little hiccup and I’m taken care of immediately. Was very happy to show Century Link the door, and happy we have alternative internet options in Cheney. And Travis Wical is the best!
Had Ptera ran to my house a week ago, more than 2x the speed at a lower price than what I replaced! Technician and customer service are very friendly and helpful, seems like a great product
The guys were super friendly! There was some issues with the wiring to the place and they were able to help me out and figure it out and set it all up super fast! They were able to explain everything to me perfectly and the wifi itself works amazing!! Definitely recommend
Communications or lack thereof. Number of a visits to get up installed and working. Came out once said it could be installed. Installers came out checked it out said they could only install using a remote antenna on top of pole. …
We recently moved into our first home in Cheney and Ptera made it a breeze to set up our internet connection. The prices are incredibly reasonable and the service connection is strong across our home. I would highly recommend using Ptera for your home or business fiber internet needs!
The sales rep. Jen was a peach in setting up the account and the Install man Brendan was top tier in knowledge and quality of work.
I would recommend Ptera to friends and family if they need internet service.
Excellent company, providing top of the line service. After years of using the only local option, I finally have high speed low latency internet that really, truly works. Easy install experience. Could not have asked for better.
Every time I have an issue and contact the network/support team, I get such a quick response. Helpful and very knowledgeable. We love our internet now. Before Ptera we never had reliable consistent connection
Overall my service has been decent. The price is high, however it is the better option for satellite internet. Much better than the other big name providers, for sure. You will want to get a repeater if your signal is low in your home.
They were willing to work with my schedule changes and helped me get set up in less than an hour. Helpful, friendly, and knowledgeable. My experience has been smooth so far and I plan on keeping my service.
We are a brand new customer to Ptera. There customer service has been amazing. I had a couple problems with our equipment and they helped me quickly work through it. We have been able to stream tv and games with no issues so far. Great service!
Travis and Thomas were great! Showed awesome care in the routing of wires and making sure everything looked nice. They didn’t leave until all my internet ant wood was hooked up and good to go. Great service and cool dudes!
Travis W. is the best in the industry! His customer service was above and beyond. Our installer Seth did a great job and flawlessly got our WiFi up and running with no problems! Can’t say enough great things about Ptera!!! Highly recommend!
I’ve had a great experience with Ptera so far! The installation was quick and easy. The technician made sure everything was running smoothly and walked me through the steps for setting up my router and customer portal. Highly recommend!
Been excited for quite a while to have someone new in town for internet. Their site was super helpful for up to date information of when they would be available in our area. I noticed their truck in our back alley way connecting fiber, then …
We had Petra fiber installed about a month about by Brenton (I think that was his name) and it was been amazing. The install was super smooth. He was on time, professional and didn’t leave until we made sure everything was running properly. We have been very happy with our service ever since.
Thanks to all for great service on recent outage 11/13; from the first TC to Chris who scheduled a same day visit & especially to the two young men who fixed the problem they were skilled,courtesy and did a great job!!!!!
Great service, Travis and Cody are highly recommended installers from Ptera
Very nice customer support. The company is continuously working on improving their services.
The technicians came out installed a new receiver they were professional and fast.
Great service at a fair price
I have called 9 times spread over 4 business days to try and talk to someone about getting service. I have never gotten an answer as to whether or not they offer it to the house I’m asking about. Most ridiculous customer experience I’ve ever experienced.
Been with Ptera for 10+ years. Service is always great. Will highly recommend!
The most unreliable service one can imagine. Good luck with tech support. Shame on you Ptera for treating your long time customers as you do.
Disclaimer: I’m not a customer, so this review has nothing to do with the quality of the service they provide. The extremely rude driver in one of their vans cut me off at a 4 way stop in Otis Orchards on Feb 10th at about 2:50pm, honked at …
Absolutely the best customer service! Always let us know when and why there is a service update or interruption of service. Outstanding company.
Worst company you can be with. Constant outage with no explanation. Slow internet, or no internet at all. Costumer service is horrible with no help at all. if you have another option DO NOT GO WITH PTERA. You will be very disappointed.
Great internet service and great people to work with. I live in the country and work from home, so it is important that I have fast and reliable internet service. Ptera provides that. And I love that they are a locally owned business.
Nontypical place to request service, but the Techs are helpful and nice.
The speed is great and the price is reasonable so we are planning on adding more service lines elsewhere.
Want poor service? Ptera. Want internet that is slower than the 3g on your phone? Ptera. Buyer beware. Update 4/2016 If you are looking fro reliable service, for your home or business, try the internet on your phone. It will be much more reliable and useful.
Great customer service, great option for very remote areas. They do seem to have more outages than I’d like but it’s not too bad.
Great customer service and over all product! Very easy to work with on technical issues. Highly recommend.
I just wanted to take a minute and say how much I enjoy the service Ptera offers and the support I have received from support. I have had Internet access from them for two years and they are awesome.
Speeds are awesome and Travis is very savvy. Recommend he get a raise.
The company doesn’t return calls as they say or resolve issues w/ in a reasonable amount of time but the customer service is curtious.
Writing this as I can’t watch a movie on Direct TV without it buffering every 45 seconds with an error that says my current internet speed is causing these interruptions. Literally the worst internet and our only damn option… BUT we are …
Very nice! Great service! Connected us right away. Travis was very friendly!!!
Worked with Adrian for new service at our Business. Was quick to get services installed for our business and did a professional install. Look forward adding additional services to our other locations.
Few of the big carriers cover my area in hills, trees, rocks. PTera does and they are fantastic! Highly recommend!
Awful coustomer service. Always overflow answers, pass ticket on. They don’t call for days or almost a week. And if you miss call, starts all over. Nightmare during the day! Horrable ping, and during peak hours can’t get decent speed to watch movies. Gaming is awful.
Ptera solved our problem we had to have WIFI in the country it was difficult to find one that had great customer service as well as great WIFI. We are ecstatic with their service!
We live at the foot of a mountain surrounded by old growth Cedar trees. No one could provide internet for us. Not our landline provider … too far from the hub. Not our cell phone provider …. bundle and get internet. Oops, we can’t help …
Ptera is a reliable and friendly company that strives to provide a solid solution to folks that are in geographically hard places to reach for most ISP’s. I happily recommend them to anyone looking for a better solution.
Great customer service helped me out to test the router for speed and oh my lord I’ve never seen internet speed so fast in my life LOVE IT!!!!
He was very courteous and got everything set up perfectly.
I’ve been with this company for some time to keep my home and business connected. They never fail to amaze me with solutions. During this difficult time, they’ve stepped up once again to provide a solution that helps. I value them greatly as a partner.
They have always been very responsive to all requests and issues. I really have loved Ptera for the last 10 years.
Great / reliable service. Issues have been resolved as needed w/ customer service. They continue to invest in infrastructure to improve performance.
One hour, we’re at 11 MB download which alone is slow. Next hour, we’re below a single MB download. No other provider is available. Consistent speeds is all I ask for, and I don’t get it. We even paid for an upgrade and it didn’t do anything.
Internet service has dropped off bad. I’ve run speed tests for 3 weeks straight. I average less than .9 Mbps upload and 1.0 Mbps download. I have called many times. The tech is nice enough, but they always tell me they will call me back …
Amazing Internet, you get what you asked for and more!!! Love you guys!!!
We have their service and it works great for us. We have several devices on it and it has been able to handle all and rarely ever goes down.
Pitera is an excellent company, extremely professional and prompt. The installer was cordial and and efficient and finished his work in amazing time. I could not be more pleased.
Travis was absolutely amazing…. Please send him back if we ever have issues… Thank you…
Great customer service, fast and reliable wifi
Ptera has gone above & beyond to provide our academy with the best service & speed we need. We are so grateful for this amazing company!
Internet service is extremely slow. I called customer service to have something done about this to no avail. They told me a service representative would call me back to try and sell me a bigger package but never received a call. When I …
Travis was awesome great very quick with putting everything together super nice and the speeds are great!
Speeds almost 3x as fast as local competitors. Price is 2/3s of those same competitors. Couldn’t swap soon enough!
I got faster internet than we were expecting and the install went by smoothly! Will recommend to all my friends in the future.
Professional employees and first rate products made our installation a work of art. The speed to our modem is exactly, if not more, than what we contracted it to be. In our rural setting Ptera is our “gateway to the world “.
Great customer service and easy to work and coordinate with. Ptera is why we love local companies!
I have been trying for three weeks or more to get my fiber upgraded per the email you sent me. Every time I call, I go directly to overflow and they can’t schedule anything. I have to wait for a call back that either doesn’t come or I …
I’ve been on Ptera for about 1 month, great service, great speeds. I get the speeds they advertise and can watch HD Netflix one TV and others can surf the internet. Haven’t had one problem with the service.
The service I have received to date has met my expectations and what the Ptera team promised. I was so tired of being frustrated with the Internet service I was getting outside the city. For years I struggled with CenturyLink and most …
We have had pretty good service with Ptera for the last 5 years. Not always perfect but really good customer service.
We use this company because our options are limited. Bottom line is they are nice enough to talk to, but I keep having to talk to them. It is one issue after another. First it is they have a tower issue, then they have an ‘unknown’ …
Its good when it works not super fast but pretty good. I mean its the best internet around my area. However it goes out sometimes which drives me crazy like I’ve been sitting here for the last hour or so with no internet at all. Its …
Switched from Comcast business service to Ptera. With comcast we had hidden fees, hidden contract fees and extremely poor customer service. With Ptera everything has been very simple and straightforward. no hidden fees, easy access if we …
Currently paying for 15 download and 10 upload. Download is at full speed less than half the time and upload is never above 1Mbps. Numerous calls have been made to Ptera for over a year with no resolution in sight. I highly recommend using another ISP that offers usable internet as Ptera is completely incompetent.
First Rate… you guys are awesome. I know there are tough weather days up the tower that make life interesting. Responsive, and professional.
Good work, you have my business.
Great customer service! Moved into a rental and wasn’t sure if the antenna was for Pterra, so the lady walked me through finding out if it was and the guy came out the same day with a power package to set up my internet! They were all very responsive, so much better than century link!
Me and my family have been customers for a couple months and it has been terrible. The WiFi is very poor and you can’t even stream anything and even when a little storm that doesn’t affect anywhere in town it goes out. …
Ptera, Inc. has provided service to Kilgore Construction, Inc. at a variety of our job sites. They are hands down the fastest, friendliest service in our area. They continually go above and beyond providing service quickly and for very competitive prices. They will continue to be our go to for internet services!!
The installers were very knowledgeable and courteous. The work performed was very clean. The Internet service has more than met our expectations and we are very happy with Ptera,Inc.
Petra is not only the worst Internet provider I have ever got but also are the biggest liars I’ve ever had the pleasure of knowing I’ve called many times asking about my speed’s and why I’m getting about 1/3 of what I’m paying for and …
Ptera has always been more then accommodating for our rural service. Minimal downtime and quick to fix any issues 😎👍 …
Travis was professional and courteous. He answered all of my questions patiently. Highly recommended.
I have just had the best customer service from Arthur and Chris that a non techie could possibly receive. A switch of email provider had my wife and I upside down. They fixed our problem and introduced us to their better email provider. Thanks for your prompt response.
Easy install and great internet speeds! Travis is the man! Looking forward to working with Ptera
I have been very happy with the speed and lack of interruptions. I work from home and the interruptions i was experiencing before impacted me frequently
Been with this Co for over 3 years. I do Computer work as well. I have only had problems with them when they have TOLD me there was going to be issues. The staff is always willing to help, and very nice while doing it. 90% of the time …
Sub par at best. Frequent buffering when streaming. Speed tests rarely meet the speed paid for, even when no other devices are connected. Update: And now the icing on the cake is when trying to terminate my service they require a30 day notice. How ridiculous
It is absolutely a joy to have Pterra as my internet provider.
Pterra is a friendly, personable company at every level. When Pterra was installed at my home the professional on site team were concerned my signal might get …
Very slow and inconsistent speeds. I am paying for 15 download and 6 upload, but I have averaged 5.9 download and 1.6 upload over the last month. The only reason to go with Ptera is if you are unable to get any other internet provider. Hopefully one day something better will make it to the area.
Excellent customer service, super fast Internet…a great experience! Ptera is a supporter of local community minded organizations, and they were able to keep our organization’s communication lines open with short notice during our move. Big thanks from Free Rein Therapeutic Riding!
Travis and Thomas did an awesome job
I have been a customer for over 2 years. The few times I have called tech support they have been excellent to work with. Overall i have been satisfied with their internet service.
We’ve subscribed to PTERA Wireless for several years. They’ve given excellent service, have alway been responsive to service questions and we have appreciated efficient continuity of service at a much more reasonable price than a former provider.
We are in Cheney and have been pretty patient, but thats coming to an end. Chronic outages with every excuse in the book. Hell we’ve even been blamed. Direct TV with all of their disputes would still give you more value. We are leaving. Its now been weeks later and its worse with no resolution to the problem.
Literally the worst internet service I’ve ever encountered. 60 dollars for ten meg download speeds. You can get 100 for 55 without any agreement from comcast. …
We have about 15 devices connected between smart tvs, phones, gaming devices, laptops and we have no issues with the internet and it’s fast and reliable
I have worked with ptera for several years on the business side and they provide excellent customer service and Internet where many providers fail to even provide services. They are a solid local business and I wouldn’t hesitate doing …
I don’t typically write reviews for anything, but I’m inclined to put a word in for Ptera. Up until them, ISP’s have been the most dreaded companies for me to do business with. We all know who and why. Ptera is different. Not only were they …
I’ve been without internet for more that a week now. In just last 6 months we had internet out more than a dozen times and it had nothing to do with the weather. Last time my internet went out they told me that my cable is faulty, so I went …
Best internet service we have ever had. Great people and great service. They work hard to make sure their customers get the best value and they communicate exceptionally well with their customers. Great Job Ptera keep up the good work!
Great company, I previously had CenturyLink for my rural internet needs. Ptera is faster, cheaper and is not affected by the terrible weather that would put our previous internet down for days. I wish I would have known they were an option in the past. Customer service is top notch, even after hours on weekends.
The only reason I left Ptera’s service was do to a geographical impasse. I was A grateful user of Ptera wireless for more than seven years . Ptera has the best customer service and extremely reliable staff and service. My only complaint was …
We are located in an area that doesn’t have a lot of options for an internet provider. When calls are placed to Ptera they are always returned and I feel they try their best to correct the problems. Most of the time the speed test comes …
Excellent fiber internet service. The few times they have trouble, they communicate with the customers to explain what happened and what they are going to do for the future. Wish all my utilities did that.
While our internet isn’t very fast out here in a rural area, Ptera has been very helpful and has come out to our house several times to make adjustments, trouble shoot, etc. Very nice technicians and employees!
Update! Bye bye two more stars. Ptera dumped us as subscribers because (get this) WE were slowing other people’s service down. Yes, you read that right. First their sales dept. raised the price ten bucks and said that would “fix it”. …
Travis was very helpful, did the install super fast and got the router all setup. Super fast speeds. Thank you!
We recently moved and researched what internet was available in our area. Many neighbors shared their positive experience with Ptera. Ptera employees were very polite and knowledgeable. I am very happy with our service and would recommend them for fast, reliable, friendly internet service.
Adrian was great! He worked with us to find the right solution for our business. Installation was professional, they even made sure to ask if the line running into the building looked okay. This is a company whose focus is where it should …
The quality of internet we get from Ptera has only gone down since we got it, the upload and download is trash and much lower than advertised. It barely works at all in the evenings, and the latency is terrible. The hotspot off my phone …
I am profoundly disappointed with the customer service of Ptera and their zero sense of urgency to assist customers.
Our internet went out the beginning of last week. We pay for a business account …
I have never got the run around as much as I do with this company. At first the service was great but now we get speeds around 1mbs and when I call tech support I am told the same thing each time, “you need to do a bypass test”.each time I …
I just had Ptera come out and install my new internet connection, I switched from the other guys. Shawn & Dominic were great, they did a awesome job on the install, very professional, very tidy, very friendly, very courteous. They had to …
I’ve called twice and finally got picked up by the overflow which was Tech Support, gave them all of my info and was told someone from sales would reach out and have yet to hear anything back. The next day I went to their site and requested …
Awful customer service. Took days to get a hold of. Then, when we upgraded because our wifi was terrible. It became even worse. AND THEN, they took 2 weeks to come and attempt to fix it. You’re much better off with any other network plan that Ptera
Travis did an amazing job installing my stuff, and the speed is exactly what they said it was! Definitely recommend
Ptera is always striving to go above and beyond for each one of their customers. Being local they really care about the community, and it is important to them that they deliver a fast, reliable, and affordable internet services for both …
Great company my in-laws have them and I have to have them no other company is willing to extend service to my area. I highly recommend this company great people to work with and great internet as well
Our home is in a very difficult location to get service. A friend recommended Ptera. They came out and did a site survey and came up with a plan. It works great. When we have had an issue technical support helps us figure it out. We had a billing issue and that was resolved promptly. Very nice folks to do business with.
Overall we’ve had a positive experience with Ptera. The representative who came out to the house was very helpful in setting up a system that would work for us and the online tools are easy to use. My only wish is for faster internet speed but they told me they are working on it.
Travis was a great worker and a even better person! He brought great energy into the house and worked fast. Thank you!
Conclusion: I can’t recommend strongly enough to not do business with this company! …
I’m giving 4 stars even though it took a long time (about 3 weeks) to get internet. However, the crew that came to install were so professional and kept their cool went the system went down in the middle of the install. Instead of being in …
They always respond in a timely manner to any question or concern we have. We always get a notice if they are doing any maintenance work in our area that could affect our connection. Overall very satisfied customer.
At one time they provided great customer service. That is no longer the case. This last year has been terrible with Ptera. My service is extremely unreliable and over priced and customer service is non existant. When I moved they no showed …
Outstanding service, hardly if at all down time. Helpful people.
Fast and efficient set up, service installer was knowledgeable and very helpful when we had questions. So very glad we left century link for a Petera!
We’ve been Ptera customers for over 12 years and we LOVE them!! Our internet service is fast and reliable. When an issue arises (which is seldom), Ptera fixes it quickly. Customer support is wonderful and easy to reach when necessary.
Travis was very professional and considerate of my home. I am very happy with my internet speeds and excited to try a new plan
Work from home and needed internet after a move. Multiple companies were unable to get a signal after coming out or checking for signal remotely. I finally contacted Ptera. They understood my situation and were able to schedule install in a …
Travis was awesome with getting my account set up even with the small hiccups we had with devices! I can’t wait to be able to start my school work and watch shows without waiting on the buffering.
Travis was awesome. He’s very professional and quick at his work. I will recommend your internet to anyone I know.
Overall Ptera has been a reliable internet provider for those of us living in rural northern spokane county. There have been times of slower speeds and limited streaming but it provides us with internet at a reasonable rate.
Switched to Ptera as soon as I could in Cheney. Went from 40Mbps (which was often 5Mbps from CenturyLink) to 250Mbps. Couldn’t be happier….
Called in because they just started providing to Cheney Wa and had promos… 40 minutes on hold to talk to the sales and activation team. Finally get someone on the phone from SALES AND ACTIVATION who tells me they will collect my …
Travis was awesome at helping me set everything up really fast!
Travis got my internet up and running. Appreciated the hard work!
They were very helpful in providing me access to affordable internet
Good solid internet connection. Locating my business in a rural area, had about given up on having reliable internet. Suffered two years with satellite and 4G, when Ptera called to offer a better way. Not only is the service quicker and …
Travis is a trooper. Stayed until the job was done , ESPECIALLY ON VALENTINES DAY! He already had a long day, yet it didn’t make his friendliness suffer. But not only was Ptera’s workers amazing, but the speed test that we ran after having …
Having Internet less than a month. 1st week was awesome good speed and no problems. Now after 2 weeks internet doesn’t work and before that it was started to give me problems so I can’t work on it and also the speed is 1/2 less what I’m …
Travis was very helpful, walked me through it all. And he killed a bunch of wasps! Thank you Travis
Excellent customer service. Prompt to get back to me. We were with Comcast previously and our rates kept going up. I’ve never experienced that with Ptera, that tax is even included in the price. I highly recommend Ptera!!!
We live on the outskirts of Spokane and had ptera and century link available.
Not only is ptera little cheaper but their speed is 3x more …
If I could give zero stars, I would. The absolute worst customer service I have EVER delt with. Things will start off great and after a short while of being their customer, things will go very south. I’m more disappointed in the customer …
Excellent service. Friendly customer service. They let you know ahead of time if maintenance is scheduled so you can plan. Live in rural area and get awesome internet. …
no longer recommend. I have been a customer for 7 years. The first 6.5 years I was very happy with Ptera. Unfortunately the last 6 months of unreliable internet along with extremely poor customer support drives me to write this review. …
Travis was really nice and worked everything out for us really easily
Been a customer for 8 plus years. Decent service at first, when they where the only option. They are now oversubscribed with an outdated network. Where their competitors won’t add unless they have the capacity, Ptera keeps adding customers …
We moved to a place still under Cheney but closer to Medical Lake. Have called and called to just talk to someone about service. I’ve been told by a representative three different times after they took all my 411 that someone will call me. …
We are new Ptera customers, and our installation went very smoothly. Our technicians, Shawn and Jeremy, were very professional & friendly. When the install was complete, they made sure our internet was working, and explained their …
I recently was having an issue with my internet service. The repair tech responded immediately. It took a couple of days to diagnose and do the repairs but they kept me informed about the issues. I appreciated the good communications.
I’ve been a customer for about six years and I have to say that the team at Ptera is pretty awesome. Has the service been 100% trouble-free? No, but that goes with the territory in rural wireless internet. Literally. However, they have …
The engineers arrived on time and installed my new wifi on time and problem free. Explained everything to do to get going.
I would absolutely recommend Ptera to anyone looking for high speed internet. Travis and Kyle did our install and were incredibly friendly!
Travis was great! Excellent customer service and the install was fast and easy. I will definitely be recommending this service!
They are an amazing company. Whenever there was a problem they didn’t give me the run around like most other companies. They sent someone out immediately and addressed everything I needed. Amazing company, amazing service, amazing quality!
Travis and kyle did a great install and were very professional. Took time to answer any questions i had. 5 stars for there service.
Had my fiber installed today in Cheney by Travis who was outstanding! Setup was quick and easy with blazing fast internet speeds at the end.
We just got hooked up in Cheney! Travis was great during our install. He was very friendly and polite. We now have 3X the internet speed for the same monthly bill (actually just a hair less expensive). The photo is a before and after install.
Edit: I am adding 2 more stars, I did have a few more issues but Petra ended up calling and following up with the on going issues and pro rated my bill to make up for lost time. I am very appreciative that me being a customer was recognized …
This is the BEST internet service I have ever used! Customer service is very helpful and knowledgeable. I use to have Ziply for much less capability and much higher prices. ANY NO CUSTOMER SUPPORT. You can’t go wrong with PTERA
One of, if not the only providers where you actually get the bandwidth that they advertise (in my case 25Mbps down and 8Mbps up). Reliable service. Working with them on installation does take a fair amount of patience – communication is not the best during this phase but they get it done and you’ll be happy with them as an ISP.
I just had Ptera installed this morning and wanted to compliment Travis our installer for doing a great job. He was very personable and did a great job.
Outbeats the local services I’ve tried (Davis and century link) by price AND service.
We moved into a neighborhood that has fiber optic cables and we were excited to expect wonderful service. We have been waiting about 2 months to get service! They had trouble with the lines, I’m beginning to think they don’t want to spend …
Ptera service has been a lot better in recent months due to upgrades they have done with towers, and the new dish they mounted at my residence. It’s good that they keep pressing to make their service better.
From first contact it took less than a week to get everything setup and an install day. Ever since then we have had no issues whatsoever. Friendly workers too.
Travis the Cheney rep is on your side and the IT department is awesome and polite.
Fast internet and the customer service is top notch! Glad we found Ptera
We just got hooked up on Cheney and the internet speed has been a huge upgrade from our previous provider. Our installer Travis, was quick and efficient, and helpful in the owner setup process!
Travis came by and was very helpful and set up our internet. The speed is wonderful! So happy to have Ptera in Cheney!
Travis is a awesome tech! Even after our dogs gave him grief! We highly recommend him for all your installation needs!! Can’t wait to stream!!
Travis did a great job today getting our wifi installed! We had some complications but he did a great job at problem solving until we were all set up! Excited for our new wifi!
Travis was awesome!! Had to do a little extra work rerouting wires, it was bitter cold with the wind temps, and he pushed right through. Love the customer service and the speeds are AMAZINGGGGG!!!! Thanks Travis!
Travis did a very good job in installing and working with the house design to make it a good fit. He is polite and a strong asset to your staff. Thank you
We’ve had Ptera for years now, and it has been very reliable. We have been very happy, and I have recommended it numerous times. I’m not very happy about the recent rate hike, but I know everything is going up now.
Internet quality has been degrading for years. Recently sold my house and they refused to transfer my service to the new owner, knowing they are the only provider in the area. 8 years of service clearly not important. Avoid if possible as there are other point to point providers available in rural areas in the last year or so.
Finally some fast internet in my area!!! Got the flyer on my door and called asap. Was able to get install and running in a matter of day from phone call. Couldn’t be happier with price, speed and reliability.
Service is excellent, have no problem with network, overall conditions are really good. Have had other providers in the past, none provide the excellent quality and service Ptera does. have highly recommended Ptera to the neighbors here, most of which now have or are trying to get Ptera for their internet.
The internet install was super fast. Travis was great and internet is working great thank you!
Travis Wical installed our internet today in a quick and professional way. He was exceptionally friendly and answered all questions we had. There were multiple options for installation in our home and he helped us choose the spot that …
I have been a Ptera customer for over 5 years. It is a significantly improving ISP. The past 2 years have been exceptional in terms of their service, their equipment upgrades and their communication over service interruptions. As a …
Ptera has provided us with fantastic service for many years now. Last year we had the entire household home and everyone needed to be in online video conferences nearly every weekday. If we ever had a problem, Ptera’s staff was quick to get it handled. I wouldn’t use anyone else.
Best internet in Cheney. The customer service has been fantastic.
Installation techs were very polite, clean, and efficient.
Internet service is a SOLID 100mbps not just “advertised”. …
living in the country can mean limited internet access. Not so with Ptera. Our experience with Ptera has been fabulous. Great connection and solid customer service. . we have been customers for 5+ years and recommend them to anyone that is in their service area.
I’ve been with Ptera for over a month and so far I’m very pleased. I am very grateful they decided to cover Cheney, WA. Ptera has great customer service
I’ve been with Ptera now for 15 years. The speed has been upgraded 7-8 times in that window for us with no additional fee. We can stream Netflix and run 2-3 other computers at the same time including one of the kids gaming. …
It is rare to have an outage with Ptera; but when we occasionally do have speed problems or outages, one call usually either fixes the problem or informs us that they are working it (in which case, we are back online very soon thereafter). …
The company is great they’re polite helpful the answer my questions professionally customer service has great patience and knowledge
This company is not legitimate.
Made an appointment for 8am and nobody showed up. I called at 9am and the guy …
Travis was so helpful! I messed up their stuff by putting in the wrong email when I signed up for the in-phone app, but he stayed around until we figured out what was wrong as everything got fixed! His IT helper, Brandon was excellent as …
I live in Cheney, and of course Google hasn’t updated pur wonderful town with accurate maps. Hence the message I got from Travis to confirm that I was not living in the attic of the elementary a block down the hill. Needless to say, he …
I recently turned my home in Cheney into an access point that all of my neighbors are connected to that provide them with high speed internet that is fiber-backbone fed. The data speeds that Ptera is able to provide are mind blowing! Super happy with Ptera service.
Travis came to our house and got our internet going. Ptera is great! Real people answer the phone and they come out to the house and provide personal service to make sure everything is working smoothly. …
Technician was polite, professional and friendly. Quick service and install!
It’s so nice to have good internet and I felt they went the extra mile helping me get things set up like my tv and computer
A month or more ago we had Ptera become our WiFi carriers. Travis did a great job of installation and we have had no problems since. It is working so much better than our previous wifi carrier. Thank you.
6-24-22: we love our fixed wireless service in Cheney. Great speed. Good price.
3-2-22 update: 3 months in and increasing to 4 star review. Not sure why, but …
Had a great experience! They were fast to come out and do a site survey and then we wanted to change location of the receiver and they came out the next day and did the move for free. Great customer service.
If you are looking for fast internet at a very reasable price, you can’t beat Ptera. Travis came out and did a pre-site survey and a then Kyle was out a few days later to install my internet. Both Travis and Kyle were extremely …
Getting ptera was quick and easy. Friendly customer service. Most recommended.
I’ve only had Ptera for a week and I have enjoyed every second of it. I can do homework, watch my streaming services, and my boyfriend can play his video games without lagging. It’s really nice and affordable. I recommend!
We have been longtime customers of Ptera. We began to struggle with internet reliability, an almost daily occurrence. We scheduled a service call for Ptera to visit our home and analyze the issue. Their crew arrived and quickly surmised …
I live in Cheney. It has taken a while for Ptera to become available in our area. Totally worth the wait. Finally running the download speed I was promised. I can’t wait to watch Netflix with out it buffering every 5 minutes. And Travis, …
Travis and a big group of guys came out today to our place in Cheney to set up our new fiber internet after we got fed up with Century Link customer service nonsense. Travis was very friendly, professional and was able to get us set up and …
I’ve been trying to get internet through them for almost 3 years started out during covid. They put me on a list for a site visit to tell me where to put the post for dish to be installed. They never showed up and after reaching out 4-5 …
Great service and very dependable at a reasonable price. I have been using them for over 14 years now and cannot remember any unplanned outages. When there is a planned outage for system maintenance, they notify you well in advance via email and perform the maintenance during the overnight hours. I am very satisfied with Ptera.
Travis and Thomas did a wonderful job hooking us up!!
Travis had AWESOME customer service. He was genuinely funny, and super helpful, extremely skilled. Quick install and great communication the entire time! Thank you so much for all your help, Travis!!! Seriously. KEEP HIM ON THE TEAM he’s amazing!!
Great wifi speeds for three plus consoles and phones on it 24/7 downloading games. Amazing workers and great customer service!
We live in Cheney and have amazing service! Fast speeds. No issues, no cutting out and is the fastest upload/download speeds so far! Amazing customer service!
The salesman and technicians were very very friendly and helpful. This is the 2nd time I have gone through them and haven’t been disappointed.
In Cheney, Ptera is both the fastest and cheapest option for internet. The instillation was a breeze and everyone I’ve worked with from Ptera has been wonderful. Highly recommend.
Double the speed. Ok, more than double the speed! And a much lower price! Install crew was great. Even my cat and dog liked them!
They were able to get us hooked up quickly. The equipment is small and we can easily disquise it. They made all of the wires tucked neatly. The staff has been super nice to follow up. The prices are great! I am extremely pleased with them and I highly recommend signing up. Located in Cheney.
We are so thankful to have Ptera in our neighborhood! We joined their service at the lowest monthly amount and mbps are blazing fast and very consistent. …
Ptera has a better product at a lower cost that Century Link, I am so glad the internet monopoly in Cheney is over. I paid for Ptera at $45/mo for 100 mb/s, and a speed test shows 110 mb/s up and down. They provide more than the minimum …
Excellent internet quality, no issues yet! The Technicians that did the install were also very kind and courteous, been waiting for Ptera to come to my area and every expectation was met once they did! The best service in the Cheney area.
I just had my service installed last Thursday and the service was awesome! The employees were all very pleasant and they were able to answer any questions that I had. I was a little worried in the beginning having had different companies in …
All of the bad reviews are very old, so I assume they’ve either cleaned up, or their fiber is a lot better than their satellite, because I love them. I’ve been stuck with centurylink for a while in Cheney and it has been a nightmare, but …
Very pleased with the FTTH service in Cheney so far! The installer was very professional and got me set up in no time. No issues with service at all. Speeds are staying consistent at 250/250. Very good value and I don’t have to deal with century link’s slow DSL anymore. Fiber is great so far.
Ptera is an excellent company that provides a great product at fair rates. I am very grateful they decided to cover Cheney, WA. The customer service is top notch. Be sure to ask for Travis who will provide you with prompt service and helpful information. He is the best!
Travis is a competent, highly skilled Ptera employee. He performed a speed test when he had completed the install, the results were awesome. Thank you Ptera.
Travis has great customer service skills and is a kind human being.
Service has been great so far! We switched as soon as service got brought to my neighborhood. Set up was really simple. The install techs were really friendly and were knowledgeable about the service. I used to have to reset the internet multiple times a day but since switching I haven’t had to reset the box once.
Travis is a phenomenal young man with excellent communication skills as well as people skills. He was gracious and his professional attitude definitely soars above and beyond our expectations. He is also amazing with animals! Thank you so much for his services and we look forward to doing business with you for a very long time…
Ptera has been a great company to do
Business with. The cost of internet services is reasonable, and the customer service is outstanding. Unlike the common, huge companies that I have had accounts …
I live in Cheney and most wifi networks suck. However, Ptera is new in the area and I decided to give them a try. They have outstanding service so far. It’s very reliable, fast, and also great for the price, compared to other competitors. I would definitely recommend.
Great company. I originally called a different provider, they couldn’t give me a date when the were going do the install, three months later still nothing. Called Ptera they came out a week later, got us hooked up and haven’t had one issue since. The installer was professional and did a great job.
The service was amazing from the first call for set up, to the installation. Travis and Kyle were such impressive technicians with great sense of humors, efficiency, and expertise. And the speed of the internet is above and beyond what …
Would highly recommend Ptera! Travis was wonderful to work with. He set us up quickly and was very open to my feedback when we were deciding where to run cables and where I preferred the new router to go. He lives locally in Cheney and was …
Great customer service. We run multiple devices through this wireless internet service without any issues. A great option for rural areas with connectivity issues.
Recently switched to Ptera Inc and we are pleased. The service was great and all is working well. Price is right. Thank you.
Charged me for 2 years saying they were fixing the tower. Now they say it can’t be fixed. Where’s my refund? …
From my initial call through a number of conversations getting everything set up to today’s install everyone was wonderful to work with, excellent customer service!
Travis had great customer service was very friendly and knowledgeable. Was great coming into house and cleaned up all messes left it cleaner than when he showed up.
Converting from copper wire service from CenturyLink/Lumen, there is no comparison on the quality of the service, ease of use, accessibility of customer service of Ptera. Great coverage, speed and communication.
So far we are loving Ptera! I work from home and everything has been running quickly, with no service interruptions. Initiating service was easy, much better than dealing with our previous provider, and everyone I’ve come in to contact with at Ptera has been helpful and friendly!
Great experience, Travis was super quick and did what he needed to do to make sure the connection was all set. The internet is high speed and is amazing especially for college students!
I was originally going to have to wait two weeks before I got internet. However a few days later they technician called me and said setting up wouldn’t take too long and asked if I would be available to connect it the next day. Three …
Installers did a great job today! They were courteous, efficient and answered my questions.
My first day with Ptera. Travis, Kyle and Jay came over to install the fiber optic wires into my house. I have lots of demands, and they beautifully took care of them. Very professional and friendly team. I am looking forward to my new and fast internet. Thank you for your hard work.
I would give 10 stars if I could! These guys are great. I had to get new internet installed at an office due to my home internet not being reliable. Two technicians, Jason & Adrian, came to install the new service and did a fantastic job. …
We recently switched to Ptera due to needing faster internet for work. Travis was awesome for assisting us with the switch. He was quick, responsive and friendly. The crew (can’t remember their names) that did the install was very …
Travis was very helpful to me when connecting to Ptera. He was very knowledgeable. The technicians who did the installing were very well trained and knew what they were doing. They made sure everything was working before they left. It is also very easy to contact a real person if you have any questions.
Travis worked with me every step of the way since March to get me symmetrical gigabit. I’m getting over 900MBPS up and down, can’t wait for 10 Gigabit someday.
Great team, friendly tech. 👏 would be nice to hear they got a raise! 800+ ^/v nice speed! …
Kyle and Travis came out to do our install. The best location for the dish was on the far side of my shop. We had to run the wire through the attic of the shop and down to the electrical box and fish it through the underground conduit to …
I switched Internet providers to Ptera because of the great price. The technician that came out and installed my Internet was very knowledgeable and friendly, he got my service hooked up in about two hours. I’ve had the service for about a …
Travis and the crew were awesome! Speeds are awesome, I’m looking forward to years of great service!
My internet went out early in the morning. I called and there was a technician named Travis at my place within 30 min, they were able to identify and provide a plan of restoration quickly. Travis was able to get my internet working quickly and efficiently
We recently switched from Centurytel to Ptera in (Cheney WA) for our internet service. Our speed is 5x greater (at minimum) and the service costs us $40/mo less than we had been paying. We couldn’t be more pleased.
Travis and Thomas were efficient and extremely friendly with our install. Highly recommend switching to Ptera if you’re in Cheney!
So pleased with my service so far. Any little hiccup and I’m taken care of immediately. Was very happy to show Century Link the door, and happy we have alternative internet options in Cheney. And Travis Wical is the best!
Had Ptera ran to my house a week ago, more than 2x the speed at a lower price than what I replaced! Technician and customer service are very friendly and helpful, seems like a great product
The guys were super friendly! There was some issues with the wiring to the place and they were able to help me out and figure it out and set it all up super fast! They were able to explain everything to me perfectly and the wifi itself works amazing!! Definitely recommend
Communications or lack thereof. Number of a visits to get up installed and working. Came out once said it could be installed. Installers came out checked it out said they could only install using a remote antenna on top of pole. …
We recently moved into our first home in Cheney and Ptera made it a breeze to set up our internet connection. The prices are incredibly reasonable and the service connection is strong across our home. I would highly recommend using Ptera for your home or business fiber internet needs!
The sales rep. Jen was a peach in setting up the account and the Install man Brendan was top tier in knowledge and quality of work.
I would recommend Ptera to friends and family if they need internet service.
Excellent company, providing top of the line service. After years of using the only local option, I finally have high speed low latency internet that really, truly works. Easy install experience. Could not have asked for better.
Every time I have an issue and contact the network/support team, I get such a quick response. Helpful and very knowledgeable. We love our internet now. Before Ptera we never had reliable consistent connection
Overall my service has been decent. The price is high, however it is the better option for satellite internet. Much better than the other big name providers, for sure. You will want to get a repeater if your signal is low in your home.
They were willing to work with my schedule changes and helped me get set up in less than an hour. Helpful, friendly, and knowledgeable. My experience has been smooth so far and I plan on keeping my service.
We are a brand new customer to Ptera. There customer service has been amazing. I had a couple problems with our equipment and they helped me quickly work through it. We have been able to stream tv and games with no issues so far. Great service!
Travis and Thomas were great! Showed awesome care in the routing of wires and making sure everything looked nice. They didn’t leave until all my internet ant wood was hooked up and good to go. Great service and cool dudes!
Travis W. is the best in the industry! His customer service was above and beyond. Our installer Seth did a great job and flawlessly got our WiFi up and running with no problems! Can’t say enough great things about Ptera!!! Highly recommend!
I’ve had a great experience with Ptera so far! The installation was quick and easy. The technician made sure everything was running smoothly and walked me through the steps for setting up my router and customer portal. Highly recommend!
Been excited for quite a while to have someone new in town for internet. Their site was super helpful for up to date information of when they would be available in our area. I noticed their truck in our back alley way connecting fiber, then …
We had Petra fiber installed about a month about by Brenton (I think that was his name) and it was been amazing. The install was super smooth. He was on time, professional and didn’t leave until we made sure everything was running properly. We have been very happy with our service ever since.