The Water District is located in western Travis County. The District includes the City of West Lake Hills and the major subdivisions of Westwood, … See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
5324 Bee Caves Rd, Austin, TX 78746
These people don’t know what customer service is… Both Lisa and Leslie need to learn who their customers are and how to treat them… Oh that’s right, they service like the government…what a joke!
They add FLUORIDE to the water! not calcium fluoride but hydrofluorosilicic acid which is banned in Europe and Japan. Look into this practice it is very dangerous.
I don’t know why they still close
anyway they charge even for doing nothing., extra charges for everything exaggerated
They changed their billing system and now charge all customers a $2 convenience fee for autopay each month. I guess that is one way to being in additional revenue, 👎 …
Constantly refuse to acknowledge and address operational problems in their system. Overpaid underperforming arrogant bureaucrats.
Going on Day 5 (FIVE!) of no running water, and WCID17 has provided little communication to us customers throughout. Updates they do provide online are just a stream of disinformation and OVER-promising and failing to deliver! It’ll be …
They charge us the most in Serene Hills in taxes and we are the last to get water turned on. Read their website for all the failed promises this week. They know how to bill for water, but that’s about it.
We had a water issue and needed to turn the water off. We called the emergency lines voicemail And, when they opened 20 minutes later, we called the main line and left a message. we never got calls back from either. Good thing we figured it out ourselves.
I agree that it seems this is a small operation without a lot of “corporate” level-communication or availability. However, the gentleman on call 2/17 came down some pretty scary, icy roads to dig on the property I rent in order to exposure …
I had a leak for at least 2 years that I did not know about. I got it repaired and WCID 17 made sure to give me an amicable credit for the water and wastewater that was billed for but not really used. Thank you WCID 17!
Water company initially was charging me for my neighbors water. Then they claimed I owed them $800 because of their mistake. They said I was using 130 gallons of water a day for two months… which was not being used. I don’t have a pool, …
WCID 17 might have some quirks that can frustrating to deal with like poor customer service over the phone, weird billing cycles, not the greatest communication but I’ll take that over the issues our neighbors that use Austin Water have to …