The inside was very nice & clean, great service very friendly. Breakfast was great! But I was a little upset about the pool area, the jacuzzi was very dirty (seemed as if the filter wasn’t working) lots of bugs, and algae. The regular pool …
I am in the area at least once a month. Tried this location because decided to visit at the last minute and used my points. Had to check in 3 different times because no rooms were ready. At 6:15 pm the room I reserved was still not ready … Read more on IHG
First the good: I like the layout of the room, the room seemed nice, beds were comfortable and there was a ceiling fan in the room. The breakfast was okay and the staff was nice but now the bad: there was a dirty towel in our room upon … Read more on IHG
Very clean place and such well mannered staff, breakfast was very clean and food was good. The young lady had fresh coffee made and a big welcome to breakfast smile. I can’t stress how comfortable the beds were. After a long trip , that means a lot to me.
Honestly this is the worst hotel I’ve ever been to.The only good thing is the ac and the beds.I was going to get a hotel for my granddaughter to have a good time but the pool is dirty, the bath room smell like poopthe staff are rude the, TV barely works and the room is soo beat up. More
I had a recent stay at holiday inn express in Buda Tx. The moment I got off the elevator the hall smelled like old wet carpet, shower was dirty and the ceiling was moldy. No replacement room was given. Called guest relations and was on hold for 90 mins no answer. I will never stay at your property ever again.
For the price we paid per night, this hotel was not worth it. Hallways smelled musty and were not air conditioned. It was evident they did not have adequate staff and are in serious need of updates , repairs, and general upkeep. There were Lots more cars parked at adjacent hotel and now I know why!
Comfortable beds and very clean restrooms. Rooms were spacious and we liked the fact that the suites had a coffee machine. The air co was quiet and the decor in room was nice. The check in and check out was easy with staff giving us a huge friendly welcome and gave us a meaningfully goodbye for the trip back home.
My room experienced varied. The first night was kind of miserable with the smell and wet carpet. I assumed it was temporary because the floor was also wet. I assumed that the carpet had just been shampooed. I didn’t complain the first night … Read more on IHG
The hotel ground were not well maintained. Access to the hotel is confusing. The room smelled very musty. The room was not clean. The bathtub faucet was not properly attached to the wall. Overall, I would not recommend.
The Hotel was nice. Only issue I had was that I thought the sheets on one of the beds were worn and should have been tossed a while back. I like a fresh sheet feeling. … Read more on IHG
We visited the Buda Holiday Inn Express on a trip to find a rental in the area for our upcoming move. We arrived at 240 and they had a room available for early check in. The front desk clerk was kind and courteous. But that was the best … Read more on IHG
Room did not have any shampoo or soap. Tried to call the desk to request but the phone didn’t work. Went to the desk to request and was given only one small bar of soap. Turned the shower on and it did not function properly. Called the desk … Read more on IHG
Stayed two nights. Had requested a room away from elvator, so initial room assigned on first floor had to be reassigned. Had nice king sized bedroom with seperate sitting area. I go to bed earlier, so my husband stays up later watching tv. … Read more on IHG
When we arrived we thought the place might be closed down, grass/weeds 1 to 2’ tall. (Not an exaggeration). Once inside it seemed normal for COVID-19 times. Checked in on the Sept 9th, everything went as usual, they even cleaned the room … Read more on IHG
The lobby was very nice and clean. They have multiple options for drinks and it looks like the breakfast would be pretty comprehensive as well. The rooms are spacious and comfortable. I could definitely spend a decent amount of time staying at this location if need be.
A very nice hotel. We requested a quiet room and were given a room at the end of the hall. It was very quiet. There were only 2 things that I found fault with. The coffee was not replaced in our room after the first night of our 2 night … Read more on IHG
When I pulled up to the hotel, I thought it looked like the place was about to be foreclosed on. There has been lots of rain lately, however, this grass was nearly knee high and the property looked TERRIBLE!!! The staff seemed to be OK … Read more on IHG
Just stayed one night at this location on our getaway in the hill country, but I would have to say it was one of the best hotel stays I have had. Very friendly staff, the ladies in the breakfast area were very helpful and caring which made … Read more on IHG
My stay at the hotel was wonderful. The Staff and room were great. Staff was very helpful and friendly. The room was very clean. The bed was comfortable and nice bedding. My sleep was interrupted by the all night construction next … Read more on IHG
On arrival to the hotel, the front desk manager was very accomodating to our needs. We had already made reservations, but an unforeseen accident occured while en route to the hotel. The manager was very accomodating with changing a room to … Read more on IHG
The room was very clean and the beds were comfortable with nice clean linens. The breakfast needs improvement. There was a good variety but the eggs did not taste like eggs (perhaps egg beaters) and the pastry tasted like plastic. Coffee … Read more on IHG
Overall, our one-night stay at this property was a relaxing and enjoyable experience. The staff accommodated my late request for a ground-floor room, and was most pleasant and helpful. Our room was right next to the fitness center, however, … Read more on IHG
We enjoyed our visit at the South Austin-Budha Holiday Inn Express! The staff was friendly. The breakfast was delicious. The rooms were extremely nice and clean. The beds were comfortable and pillows were fantastic! The access getting around the area was easy to manage. Would definitely recommend this hotel and stay again!
This is an ok hotel. Pillows and beds are great! We were gone all day, got back to room and it had not been cleaned!! Talked to front desk! They apologized and gave us bonus points to make up for it not being cleaned. They handed us a clean set of towels and apologized again. Was not a horrible stay but we expected better!!
Try one of the hotels nearby, i would be surprised if they’re worse. Curtain was torn, bathroom sink pipe was dripping when you turned it on, no flowing as it should. The entire hotel needs remodeling and better maintenance.
We arrived late at night, around 11 PM. After a really long day of flights back from St. Thomas, all we wanted to do was hop in bed. We were already dressed for bed when I discovered the first 5 long coarse hairs, one literally woven into … Read more on IHG
We had a family leisure trip come up at the last minute and we had a pleasant experience at your hotel. While in the car, I looked up the phone number for Holiday Inn Express and called the one in San Marco, Texas. However the price was … Read more on IHG
Great staff who were always friendly and helpful. The GM was very pro-active and very visible for any questions. I don’t know that I’ve ever met a GM before, but this young woman was visible and accessible to guests and staff, making sure everything ran as smoothly as possible.
Covid restrictions in place so beware. It was not explained to us that linen service would not be provided unless we called front desk – only after we left for the day and arrived back in evening was there a note under the door – should …
We stayed for one night and slept comfortably! The hotel staff was very friendly and the room was clean and comfortable. There were outlets available on each side of the bed for charging devices, which is always nice. Our only complaint is the sink in the bathroom was set far in and small, which was difficult to reach for short people.
Traveling with four grandchildren can be difficult but when staying at a Holiday Inn Express in Buda, Texas, I felt safe and well attended to. Great choice of food for breakfast and clean comfortable rooms kept everyone happy. I stay at … Read more on IHG
Our hallway was undergoing renovation. Our room curtains were torn. The mattress was on its last leg. The employees were very nice, particularly the man who checked us out.
I was part of a large group in town for a wedding. The majority stayed with us at the Holiday Inn Express in Buda. the front desk was polite and check in was easy. With no stress we were able to enjoy the time together with family before … Read more on IHG
Since google maps did not direct me to the location, I did call the front desk and the clerk on duty was very helpful. However, that is where the good experience stopped. I was hopeful as I saw the exterior of the building and the … Read more on IHG
We had gotten a 2 bed suite. They said they where Queen but where full size. It was hard for my husband to sleep when he was to tall to fit. The water wasn’t hot it stayed warm long enigh for my boys to share a bath. There was a mold smell …
We usually stay at An IHG HOTEL, but this one did not need our expectations. Mold on bathroom ceiling, dirty sticky floors, smelled like someone had just heated food, the a/c was not working and no bath towels. Looks as if it is in … Read more on IHG
I am a Platinum Elite member so I stay in my share of IHG properties and 99.9% of the time they’re great. However, this property is exceptional. … Read more on IHG
Horrible experience. Shower had like if it had leaked water in the past (hadn’t even fixed it), microwave was covered in dirt, shower had stains. Overall not pleased one bit. Can do a better job cleaning every room. Will not be returning anytime soon.
My family and I were very impressed with this Holiday Inn Express. The hotel was super clean and very modern. The rooms were spacious and comfy, and the eating area was big. The eggs weren’t the greatest, but that wasn’t anything too … Read more on IHG
This place is a dump. Hard to find staff, the bed frames in the room were assembled incorrectly, with sharp metal frame extruding out, cutting all 4 members of my family during the stay. Toilet seat broken (the public mens room was broken … Read more on IHG
If you value your sleep as I do then this is a hotel that fits all your needs! They have very comfortable beds and lots of pillows! There are Keureg coffee makers in the rooms. There is a fridge and a microwave in the room! Clean sheets and … Read more on IHG
Overall satisfied. Front desk staff not in a hurry to greet incoming guests but friendly enough to get the job done. Grounds outside were not maintained. Entrance to hotel/parking is weird but I assume there will be ongoing construction. … Read more on IHG
We stayed here and didn’t get the room I booked. On top of that, when we went to check out we waited a while. No one ever came, so we left. That was about 9am (check out is at 12) so I kept calling and calling, voice-mail was full. So I …
The room was spacious and the beds were comfortable. Breakfast was also good, with bagels, cereal, eggs, etc. The only issue we had was on check-in when 2 of the three rooms I rented were not ready. It was around an hour past check-in when … Read more on IHG
Hotel needs a major renovation. Room has stains on carpet, room smelled of mold and mildew, air was off so room was hot, bathroom countertop hadn’t been wiped down, no body wash available, bath towels were thin and old.
It is evident that there is lack of management, or managers are doing all the work. Looks like you have not had somebody to take care of grounds or landscape. Breakfast was just a sandwich bag with an orange juice and a muffin. I have … Read more on IHG
The bed was great. I had a nice quiet night’s sleep and the room was reasonable, but the fact that there was a used empty shampoo and hair left behind from the previous guest is just unacceptable cleaning procedures. In this day, with … Read more on IHG
I have called this location 3 x. Just now!! Plus called reservations. However, I need to speak to the front desk on shift before I book. I have a simple question regarding an amenity being available or not, on location. Each call rings and …
I have stayed in this hotel just a few years ago and had a great experience. This time the room smelled of mold, there was no water pressure and waited over 30 minute to get breakfast with nothing served. When I asked about the food, the … Read more on IHG
This hotel is VERY hard to find in the dark. You can see it but trying to figure out the maze of ill-lit streets to the hotel is an ordeal. Even trying to get OUT of the place to anything other than the access road is difficult. We also … Read more on IHG
So happy a friend recommended the Buda Holiday Inn for my recent visit. Great accommodations. Quiet and comfortable room with a ceiling fan. Breakfast buffet had a good selection to choose from. I requested an early check-in when I made my … Read more on IHG
Hotel was filthy! All of our towels were damp, no one answered the front desk to request new ones. Hair on the bathroom floor and toilet was gross when we checked in. Overall, I will never stay there again.
This property was just awful. I would not recommend staying at this Holiday Inn Express under any circumstances.
The rooms and hotel were musty / mold smelling.
Very nice hotel. Friendly staff, very accommodating. The beds are very comfortable, love the bedding too. Breakfast had many choices and was good. We requested a late checkout which was approved with no hesitation. Well then we got stuck in … Read more on IHG
The whole place needs an upgrade/facelift. Common areas along with the guest rooms. The wall paper is falling off the walls in the bathroom. The ceiling fan sounds like an old lawnmower when you turn it on. The AC/Heat unit only works on … Read more on IHG
The only good thing about this place was the lady at the front desk. We arrived on a Friday and when we returned for the night my mom pulled back the comforter and noticed a strange dark color on the sheets. Almost looked like a shadow. So … Read more on IHG
My parents and I were traveling together. The attendant was immediately available, kind and empathetic. She even allowed us to check the room to make sure it was going to meet our needs. We had an excellent night sleep to continue our travels.
With Covid 19, you have to take many things into consideration. They only seem to have one person at the front desk. He was pleasant and very courteous. It did take him a while to come to the front a couple of times but it’s probably … Read more on IHG
When we arrived the room was not ready and elevator was out of service. The front desk had to provide a full bar of soap since rooms did not have soap. We were told we could cancel without penalty however trying to locate a replacement … Read more on IHG
Wonderful front desk Personnel. Very insightful and Intelligent. It’s a very nice Change from the Drones that man the Front Desk at this Hotel Chain….Honesty ,is the only Policey. Here and wonderfuly welcomed by me. …
On re-visiting I found out that hotel was short of front desk staff because of COVID virus on previous visit. This time it was fully staffed. Room was clean and quiet. Bed was extremely comfortable, with cotton sheets and 4 supportive … Read more on IHG
This is by far the worst hotel that I have ever stayed up that is part of the IHG hotel group. The hotel looks more like a tired extended-stay. And the neatly kept outside was a complete contradiction to the outdated and nasty inside. There … Read more on IHG
The pool was out. I specifically picked this hotel to have a pool. They told me every day. It would be fixed later that day. I felt lied to. I asked for discount. None received. More
You cannot check in until 3pm! Nothing in your email confirmation tells you this. So when you arrive to go to your room to change for an event – no allowances are made and the management would not answer their phone when the desk staff called twice. I’ve never been refused a room when arriving early at other hotels. More
Was not happy at all with my stay. We were there for two nights and not once did we get clean towels or bed made up. Understand the COVID thing but for the price of this Holiday Inn this was very sad. The breakfast was a muffin and orange … Read more on IHG
Driving up we noticed very unkept landscaping compared to the surrounding hotels. Easy check in but as soon as we opened up our room, we were hit with a very musky, mildew smell. The room looked clean and the beds were comfortable but the … Read more on IHG
Took three tries to get me into an adequate room. First, the battery was dead on the card reader so they switched my room. Then, there was vomit on the pull-out couch bed mattress. A third room had a broken pull out couch bed… so I helped … Read more on IHG
How is this property rated 4 out of 5 stars?!?
As soon as we walked into this hotel you could smell the mold! When I brought it up to the front office she said it was probably the age of the hotel. When I …
I am one to allow a lot of leeway…but I struggled with the lack of care this facility had. The room was fine enough but didn’t feel deep cleaned. No hot water and the faucet leaked. We were there to meet with a title company and they … Read more on IHG
Absolutely horrible experience. Booked for 6 nights and we prepaid. Left after 5 because we were fed up. Room keys never worked a single day. Bed was never made up despite repeated requests. We were left sitting in the lobby one night … Read more on IHG
The room was comfortable, spacious, and clean. The bed was excellent and I enjoyed our stay. The room had tall ceilings and a ceiling fan to help keep air moving. It was wonderful. The only area that needed improvement was the front … Read more on IHG
One of the reasons I stay at IHG hotels is they give a minimum standard that works for me. Many times they exceed that standard, but they are pretty much guaranteed to meet my basic expectations. This hotel did not. The room wasn’t … Read more on IHG
– The pool was closed, which I¿m sure I could¿ve found out if I¿d called beforehand. We requested a Queen room and got two double beds in a handicap accessible room. Because it was this type of room the shower was difficult to use. The room neede
Had no room service, ironing board, telephone, ice machines didn’t work, pool closed and nasty. Went to front desk twice just to get towels. Excuse was short on housekeeping. No excuse for spending 4 nights with this kind of service. Do not recommend this place to anyone More
Stayed next night at a Candlewood suites in Victoria and it was cheaper and great. You need to fire the staff or owners of this property. They are hurting your brand.
The room had a light fixture tha was not woking. the microwave could not close and the light stayed on all night. there was no milk for breakfast and the service on the breakfast room was terrible.
I made a reservation for three adults which I knew would incur an extra fee of $10. The day of my trip our adult daughter changed her mind and did not plan on staying with my wife and me at the hotel. I tried to call the hotel directly to … Read more on IHG
The first room assigned to me did not have a working heater and I was moved to another room. The lock on the second door would not open with my key. I was given a third room. The bathroom needed a lot of work with the shower stall. I have … Read more on IHG
We have never had a poor experience at a Holiday Inn Express, but this location was an exception. The outside of the hotel was not well kept. We reserved a suite because we needed extra space. The room was dirty. The carpets had not been … Read more on IHG
Holiday Inn Express??? Not.
Ruined wedding for my in-laws. Staff lied and said ALL the rooms were being cleaned at once and they couldn’t go to their room. They arrived LATE and missed most of wedding. Had to dress in lobby bathroom. More
The staff was friendly and the beds were exceptionally comfortable. Those were the only good qualities of this hotel. The hotel was dark, lighting was terrible. The bathroom sink didn’t work and I notified the staff. They didn’t offer … Read more on IHG
Overall, it meets my expectations for a Holiday Inn Express. Rooms are always clean, and breakfast is always good for a hotel breakfast. … Read more on IHG
I chose this hotel because of location, their bed was really comfortable.
But it was not very clean when I entered, looked like it was either not cleaned well or not occupied for a while. The Wi-Fi was horrible, I could barely use it.
Don’t stay here if you need internet to work from your room because if you are at the end of the hallways it won’t even get you one bar and the staff don’t know how to fix it, or even care to. I checked out early!
Honestly this was the worst HI Express I’ve ever stayed at. Visited at least 10 other properties previously. I’ll definitely rethink trusting the brand. … Read more on IHG
If a hotel was graded only on its staff, this hotel would receive an A+. Unfortunately, this hotel has other issues. Although there are two TVS in the room, the cable service is inferior. Many channels were pixelated. Not only did the paper …
The facility itself is good but the staff was absolutely amazing. One of the front desk workers named Lacey is the most wonderful person we have ever worked with in a hotel. My boyfriend and I were in a car accident during our stay there …
This is the dirtiest hotel ever. Vomit on the pool deck, stains on the carpet, rips in the curtains, no coffee maker, rede employees if you could find them and they said they were renovating when no one was anywhere working on anything.
Staff was incredibly rude to me and my mother. I’m a platinum elite member of IGH staying 180 days a year with them. I will be taking my business elsewhere. I see that this is a continuous issue with this hotel. More
Hotel under construction, rooms very dated, weird room layout. Old fixtures and furniture, bathroom tiles falling off, moldy grout lines and caulking, etc. I would give them that as there were signs posted after check in that the hotel …
People need to stop being so mean about a hotel post Covid. The hell is wrong with everyone. Short staffed barely recovering financially. Give the hotel a break. More
I had a one night stay 12/04/2021 – 12/05/2021. In my first room, the bathroom light was blinking and the curtains were visibly very dirty, so I went back down stairs and spoke with an employee which offered to move my room. The second room … Read more on IHG
Sometimes one just receives an awful experience, and not necessarily the overall daily demeanor, unprofessional display as I endured. … Read more on IHG
I was assigned a Handicap room on the first floor. I have stayed at 7 nights at HI Express and this was by far the worst experience that I have ever had a HI Express. I had several complaints. … Read more on IHG
I have stayed at this location many times for business in Austin. I have enjoyed each of the times that I have stayed here. The rooms are clean and comfortable and the staff has always been friendly. They have always gone out of their way to make the stay pleasant.
Facility in need of renovation, some of which was in progress.
Breakfast was only 1/2 of usual offerings.
No milk for cereal, no biscuits and gravy, chewy link sausage, limited or no …
We have stayed here many times in the past with good service, but this visit was very disappointing. Hotel badly needs updating. We were not given the room we reserved, a king bedroom suite. Was told a handicapped room was equivalent. … Read more on IHG
I have been an HI Express customer for the last 12 years. I read the hotel was under renovations but that it was only in the hallways. The room rate was on the higher end of HI Express hotels but was willing to pay for a newly remodeled … Read more on IHG
The rooms needs UPDATING. Great location, great area but the showers, toilet and carpets are disgustingly dirty. The bath towels look like they need to be trashed immediately More
When I approached the desk to check in, I was ignored as the person was busy shuffling papers. He finally looked and said “name”, nothing else. He pulled my reservation information and asked me to sign and gave me the key – no other … Read more on IHG
While the room was very nice and had great amenities, the bathroom was a little dirty. The breakfast was extremely limited compared to other holiday inns. The people at the desk were very kind though. Great location and we could literally walk for food and coffee.
The desk attendant barely said a word to us upon arrival. They were able to check us in about an hour early which was really helpful. There were some signs around the elevator and in the elevator stating that they were doing some … Read more on IHG
This hotel was horrible. We stayed one night on our way to our destination. The pool was green, we were told that it was under construction but that was not listed anywhere when we booked the room. We had kiddos so would have been nice for … Read more on IHG
The only positive feature of this place was a friendly staff. Unfortunately this is one of the most run down and filthy hotels I have ever stayed at. Peeling wallpaper, mildew-ridden bathroom, awful smell throughout the entire place. Pool …
This hotel is probably the worst one I have ever stayed in including 1 star hotels. I have stayed in no less than 150 different hotels in last 5 years. Mold everywhere. Rooms were not cleaned . Rugs were filthy. Towels were not replaced. …
I guess I should have read recent reviews. At arrival the gentleman at the front desk only said which key went to which room, that was it. Entering the room there’s a very strong odor of mildew and just feels moist. The bathroom light …
Stay somewhere else. A case has been filed with the Better Business Bureau due to rude, harassing clerk. Management was never available during our stay. Still have not been able to resolve our problems. Had to call Corporate. Not very clean. Gross pool. Breakfast hostess was the best employee. More
We reserved the room in the morning of stay. My 97 year old dad and I after a hard day of travel. We arrived at the hotel and was not greeted with a smile, bottle of water or kindness. Went we got to the 3 floor room we found the room …
This property suffers from a complete lack of attention to detail. Room felt worn and run down. Mold in the bathroom, torn lampshades, torn wall paper, alarm clock not set, channel line up not in sync, NBC channel for Formula 1 qualifying not available, pool is dirty
I travel multiple days of the week throughout the year throughout Oklahoma Arkansas Texas and Louisiana Holiday Inn Express is my choice of Hotel because of the outstanding customer service, cleanliness and overall appearance of the rooms. … Read more on IHG
Got in late checked in, and then went across the parking lot to eat dinner. Come back and went to bed. But the breakfast the next morning was really worth it. The beds was comfortable and no problems with the room.
Moldy, Smelly and not a hotel that is up to the IHG standards. we changed rooms three times. There is another IHG Candlewood suites next door. You would be better off taking a chance there. They also have over charged the credit card on … Read more on IHG
When booking I have a profile, and in my profile, it states not to be near elevators! That was the desks first choice. Then I asked to be moved to a different room, not a handicap room and away from the road noise. What room was I put in, … Read more on IHG
I have been an awards member for many years and frequently stay at IHG for the dependability. I will however say that I was VERY disappointed with this stay. … Read more on IHG
My family was staying here for a couple days for a wedding in the area. Unfortunately, the rooms lack proper maintenance. There were large rips/tears in the light-blocking curtains, the desk which I was planning to use, was missing the … Read more on IHG
I have been an awards member for many years and frequently stay at IHG for the dependability. I will however say that I was VERY disappointed with this stay.
1) When arriving, the front clerk never welcomed us, stood up to greet us, did … Read more on IHG
The staff treated me rudely from the moment I entered, blamed me for issues between their location and the IHG reservation information, and instead of attempting to resolve the situation when we complained we were instead yelled at for … Read more on IHG
When we arrived, the lobby looked great. There were signs to excuse the remodeling dust. Check in went good but when we exited the elevator on our floor, the smell was horrible. It was obvious work had started in the hallway. Some walls … Read more on IHG
Had to switch rooms 2 times. Bed springs shot/noisy, holes in black out curtains, bathroom door didn’t shut, a/c wall unit – can’t control temperature – hot. Breakfast closed early – before the quoted 9:30am during the week, pancake maker … Read more on IHG
This hotel was a HUGE disappointment. I wish I would have read all the reviews before I booked a room here. Have stayed in Holiday Inn Express hotels before… With much better experiences. …
On my reservation I asked for early check in bec I had an appt at 1:00pm. I get there at 11:00a & the clerk says it will not be till 1:00pm. I explained I requested. (of course there is no guarantee, I got that). I am a Gold IHG member. She … Read more on IHG
Hotel network down so we had to wait about 20 min to get room. Front desk clerk took my wife’s phone to the back room! Desk chair broken. Tub fixtures not cleaned well. Curtains ripped. Hotel did not meet my expectations for HI Express. More
This hotel has NO customer service, and VERY poor management. I booked my reservation for my daughter and I through Priceline minutes after midnight, and so the booking accidentally booked for the next day. The reservation for my intended …
The hotel overall was pretty good but the room definitely needed to have a better clean. It also seemed like the humidity was out of control–the carpet felt damp through our entire stay. The mini kitchen in the suite was super helpful and … Read more on IHG
I was excited to stay at this hotel as my parents had stayed here and recommended my cousin’s to stay here when I lived in Buda. Unfortunately after 6 years this hotel is extremely disappointing. For example when I first came in the … Read more on IHG
This hotel is a broke down mess. The rooms were not ready at our 4:30 check in. Our curtains were shredded. The hotel smelled like mildew. There was no bacon for the free breakfast. There were holes in the walls. The plug in the bathroom was pulled out. And we couldn’t get extra towels without bringing our dirty ones to trade. More
Nice place to stay but the room next to mine always had the door proped open with the security latch. I think someone was staying in the room at night since that was the only time it was closed. It really bothered me because I don’t think the manager knew about it but I do think someone did, since the maid cleaned the room every day. More
Horribly neglected, mismanaged and run-down, decrepit hotel. Over the course of a week:
1. Rooms throughout the hotel (see other reviews) including ours were very damp …
Whole hotel has a strange smell that was hard to place until I got to my room. I then realized I was smelling mildew. The hotel is far from clean, the staff is VERY slow in doing ANYTHING. Travelers would do a lot better by going to the Best Western plus that is literally across the parking lot. More
Great location but the room was filthy. The wallpaper was coming off the bathroom walls, mold all over the shower, Crumbs on the bed headboard, stains all over the floor. Never received a friendly welcome. The guy at the desk wouldn’t give …
We were there two weeks ago. The room felt MUGGY! There was some mold in ceiling of shower. As soon as you walk in the hotel there was a terrible smell. I hated it. You think it would have been a nice place for being Holiday Inn, but it was HORRIBLE! If it would have given me a choice I would never gave it a star! It SUCKED!☹️
The rugs in the hallways are so filthy! Upon entering our room, we noticed a musty smell. The front room wasn’t as bad as the bedroom. It smelled like my almost 100 year old basement. I requested to check out or find a different room. The …
I have stayed in Holiday Inns before. They are not fancy but they are adequate. This is by far the dirtiest one. Upon entry they put a perfume/chemical on an entry rug to hide the dank smell. I booked 2 rooms to accommodate my family. My …
Friendly staff. Nice breakfast. Quiet place. More
The inside was very nice & clean, great service very friendly. Breakfast was great! But I was a little upset about the pool area, the jacuzzi was very dirty (seemed as if the filter wasn’t working) lots of bugs, and algae. The regular pool …
I am in the area at least once a month. Tried this location because decided to visit at the last minute and used my points. Had to check in 3 different times because no rooms were ready. At 6:15 pm the room I reserved was still not ready … Read more on IHG
First the good: I like the layout of the room, the room seemed nice, beds were comfortable and there was a ceiling fan in the room. The breakfast was okay and the staff was nice but now the bad: there was a dirty towel in our room upon … Read more on IHG
Very clean place and such well mannered staff, breakfast was very clean and food was good. The young lady had fresh coffee made and a big welcome to breakfast smile. I can’t stress how comfortable the beds were. After a long trip , that means a lot to me.
Honestly this is the worst hotel I’ve ever been to.The only good thing is the ac and the beds.I was going to get a hotel for my granddaughter to have a good time but the pool is dirty, the bath room smell like poopthe staff are rude the, TV barely works and the room is soo beat up. More
I had a recent stay at holiday inn express in Buda Tx. The moment I got off the elevator the hall smelled like old wet carpet, shower was dirty and the ceiling was moldy. No replacement room was given. Called guest relations and was on hold for 90 mins no answer. I will never stay at your property ever again.
For the price we paid per night, this hotel was not worth it. Hallways smelled musty and were not air conditioned. It was evident they did not have adequate staff and are in serious need of updates , repairs, and general upkeep. There were Lots more cars parked at adjacent hotel and now I know why!
Comfortable beds and very clean restrooms. Rooms were spacious and we liked the fact that the suites had a coffee machine. The air co was quiet and the decor in room was nice. The check in and check out was easy with staff giving us a huge friendly welcome and gave us a meaningfully goodbye for the trip back home.
My room experienced varied. The first night was kind of miserable with the smell and wet carpet. I assumed it was temporary because the floor was also wet. I assumed that the carpet had just been shampooed. I didn’t complain the first night … Read more on IHG
The hotel ground were not well maintained. Access to the hotel is confusing. The room smelled very musty. The room was not clean. The bathtub faucet was not properly attached to the wall. Overall, I would not recommend.
The Hotel was nice. Only issue I had was that I thought the sheets on one of the beds were worn and should have been tossed a while back. I like a fresh sheet feeling. … Read more on IHG
Heater did not work. … Read more on IHG
We visited the Buda Holiday Inn Express on a trip to find a rental in the area for our upcoming move. We arrived at 240 and they had a room available for early check in. The front desk clerk was kind and courteous. But that was the best … Read more on IHG
Room did not have any shampoo or soap. Tried to call the desk to request but the phone didn’t work. Went to the desk to request and was given only one small bar of soap. Turned the shower on and it did not function properly. Called the desk … Read more on IHG
Stayed two nights. Had requested a room away from elvator, so initial room assigned on first floor had to be reassigned. Had nice king sized bedroom with seperate sitting area. I go to bed earlier, so my husband stays up later watching tv. … Read more on IHG
When we arrived we thought the place might be closed down, grass/weeds 1 to 2’ tall. (Not an exaggeration). Once inside it seemed normal for COVID-19 times. Checked in on the Sept 9th, everything went as usual, they even cleaned the room … Read more on IHG
The lobby was very nice and clean. They have multiple options for drinks and it looks like the breakfast would be pretty comprehensive as well. The rooms are spacious and comfortable. I could definitely spend a decent amount of time staying at this location if need be.
A very nice hotel. We requested a quiet room and were given a room at the end of the hall. It was very quiet. There were only 2 things that I found fault with. The coffee was not replaced in our room after the first night of our 2 night … Read more on IHG
When I pulled up to the hotel, I thought it looked like the place was about to be foreclosed on. There has been lots of rain lately, however, this grass was nearly knee high and the property looked TERRIBLE!!! The staff seemed to be OK … Read more on IHG
Just stayed one night at this location on our getaway in the hill country, but I would have to say it was one of the best hotel stays I have had. Very friendly staff, the ladies in the breakfast area were very helpful and caring which made … Read more on IHG
My stay at the hotel was wonderful. The Staff and room were great. Staff was very helpful and friendly. The room was very clean. The bed was comfortable and nice bedding. My sleep was interrupted by the all night construction next … Read more on IHG
On arrival to the hotel, the front desk manager was very accomodating to our needs. We had already made reservations, but an unforeseen accident occured while en route to the hotel. The manager was very accomodating with changing a room to … Read more on IHG
The room was very clean and the beds were comfortable with nice clean linens. The breakfast needs improvement. There was a good variety but the eggs did not taste like eggs (perhaps egg beaters) and the pastry tasted like plastic. Coffee … Read more on IHG
This hotel needs to close for renovations and not take peoples money for unlivable conditions.
Overall, our one-night stay at this property was a relaxing and enjoyable experience. The staff accommodated my late request for a ground-floor room, and was most pleasant and helpful. Our room was right next to the fitness center, however, … Read more on IHG
We enjoyed our visit at the South Austin-Budha Holiday Inn Express! The staff was friendly. The breakfast was delicious. The rooms were extremely nice and clean. The beds were comfortable and pillows were fantastic! The access getting around the area was easy to manage. Would definitely recommend this hotel and stay again!
Loved the stay
Overheard fan noise kept me awake in rm 323 … Read more on IHG
Staff is great for an old hotel. They go above and beyond to help. Rooms are comfortable. … Read more on IHG
This is an ok hotel. Pillows and beds are great! We were gone all day, got back to room and it had not been cleaned!! Talked to front desk! They apologized and gave us bonus points to make up for it not being cleaned. They handed us a clean set of towels and apologized again. Was not a horrible stay but we expected better!!
Try one of the hotels nearby, i would be surprised if they’re worse. Curtain was torn, bathroom sink pipe was dripping when you turned it on, no flowing as it should. The entire hotel needs remodeling and better maintenance.
We arrived late at night, around 11 PM. After a really long day of flights back from St. Thomas, all we wanted to do was hop in bed. We were already dressed for bed when I discovered the first 5 long coarse hairs, one literally woven into … Read more on IHG
We had a family leisure trip come up at the last minute and we had a pleasant experience at your hotel. While in the car, I looked up the phone number for Holiday Inn Express and called the one in San Marco, Texas. However the price was … Read more on IHG
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Overall, nice. Water was luke warm in the morning.
Breakfast was nice, lady serving it was very nice and attentive. … Read more on IHG
Somewhat clean. Mattresses were broken, some lights didn’t work in the room, bathroom amenities were lacking. Staff was nice though.
Great staff who were always friendly and helpful. The GM was very pro-active and very visible for any questions. I don’t know that I’ve ever met a GM before, but this young woman was visible and accessible to guests and staff, making sure everything ran as smoothly as possible.
Covid restrictions in place so beware. It was not explained to us that linen service would not be provided unless we called front desk – only after we left for the day and arrived back in evening was there a note under the door – should …
We stayed for one night and slept comfortably! The hotel staff was very friendly and the room was clean and comfortable. There were outlets available on each side of the bed for charging devices, which is always nice. Our only complaint is the sink in the bathroom was set far in and small, which was difficult to reach for short people.
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10 out of 10— DO NOT RECOMMEND!!!
The room we stayed in was in need of some repairs and was not clean. The faucet …
Traveling with four grandchildren can be difficult but when staying at a Holiday Inn Express in Buda, Texas, I felt safe and well attended to. Great choice of food for breakfast and clean comfortable rooms kept everyone happy. I stay at … Read more on IHG
Our hallway was undergoing renovation. Our room curtains were torn. The mattress was on its last leg. The employees were very nice, particularly the man who checked us out.
I was part of a large group in town for a wedding. The majority stayed with us at the Holiday Inn Express in Buda. the front desk was polite and check in was easy. With no stress we were able to enjoy the time together with family before … Read more on IHG
Since google maps did not direct me to the location, I did call the front desk and the clerk on duty was very helpful. However, that is where the good experience stopped. I was hopeful as I saw the exterior of the building and the … Read more on IHG
The beds are amazing! Clean fluffy cotton sheets, foam pillows, and I am having a terrific night’s sleep! …
We had gotten a 2 bed suite. They said they where Queen but where full size. It was hard for my husband to sleep when he was to tall to fit. The water wasn’t hot it stayed warm long enigh for my boys to share a bath. There was a mold smell …
We usually stay at An IHG HOTEL, but this one did not need our expectations. Mold on bathroom ceiling, dirty sticky floors, smelled like someone had just heated food, the a/c was not working and no bath towels. Looks as if it is in … Read more on IHG
I am a Platinum Elite member so I stay in my share of IHG properties and 99.9% of the time they’re great. However, this property is exceptional. … Read more on IHG
Horrible experience. Shower had like if it had leaked water in the past (hadn’t even fixed it), microwave was covered in dirt, shower had stains. Overall not pleased one bit. Can do a better job cleaning every room. Will not be returning anytime soon.
My family and I were very impressed with this Holiday Inn Express. The hotel was super clean and very modern. The rooms were spacious and comfy, and the eating area was big. The eggs weren’t the greatest, but that wasn’t anything too … Read more on IHG
The beds were super comfy and the blackout shades were good. I travel for business every other week, so I stay in hotels a lot. … Read more on IHG
This place is a dump. Hard to find staff, the bed frames in the room were assembled incorrectly, with sharp metal frame extruding out, cutting all 4 members of my family during the stay. Toilet seat broken (the public mens room was broken … Read more on IHG
If you value your sleep as I do then this is a hotel that fits all your needs! They have very comfortable beds and lots of pillows! There are Keureg coffee makers in the rooms. There is a fridge and a microwave in the room! Clean sheets and … Read more on IHG
Overall satisfied. Front desk staff not in a hurry to greet incoming guests but friendly enough to get the job done. Grounds outside were not maintained. Entrance to hotel/parking is weird but I assume there will be ongoing construction. … Read more on IHG
We were told by another person staying at the hotel that they were warned about the elevator outage. … Read more on IHG
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We stayed here and didn’t get the room I booked. On top of that, when we went to check out we waited a while. No one ever came, so we left. That was about 9am (check out is at 12) so I kept calling and calling, voice-mail was full. So I …
I was planning on staying 4 nights. After 1 night I had to check out.
The room was not set up according to the COVID19 in my previous stays at Holiday … Read more on IHG
The room was spacious and the beds were comfortable. Breakfast was also good, with bagels, cereal, eggs, etc. The only issue we had was on check-in when 2 of the three rooms I rented were not ready. It was around an hour past check-in when … Read more on IHG
Hotel needs a major renovation. Room has stains on carpet, room smelled of mold and mildew, air was off so room was hot, bathroom countertop hadn’t been wiped down, no body wash available, bath towels were thin and old.
It is evident that there is lack of management, or managers are doing all the work. Looks like you have not had somebody to take care of grounds or landscape. Breakfast was just a sandwich bag with an orange juice and a muffin. I have … Read more on IHG
The bed was great. I had a nice quiet night’s sleep and the room was reasonable, but the fact that there was a used empty shampoo and hair left behind from the previous guest is just unacceptable cleaning procedures. In this day, with … Read more on IHG
I have called this location 3 x. Just now!! Plus called reservations. However, I need to speak to the front desk on shift before I book. I have a simple question regarding an amenity being available or not, on location. Each call rings and …
I have stayed in this hotel just a few years ago and had a great experience. This time the room smelled of mold, there was no water pressure and waited over 30 minute to get breakfast with nothing served. When I asked about the food, the … Read more on IHG
This hotel is VERY hard to find in the dark. You can see it but trying to figure out the maze of ill-lit streets to the hotel is an ordeal. Even trying to get OUT of the place to anything other than the access road is difficult. We also … Read more on IHG
reservation for 3, King and sofa bed.
No sheets or pillow in the room for sofa bed. had to go back to front disk to … Read more on IHG
So happy a friend recommended the Buda Holiday Inn for my recent visit. Great accommodations. Quiet and comfortable room with a ceiling fan. Breakfast buffet had a good selection to choose from. I requested an early check-in when I made my … Read more on IHG
Hotel was filthy! All of our towels were damp, no one answered the front desk to request new ones. Hair on the bathroom floor and toilet was gross when we checked in. Overall, I will never stay there again.
This property was just awful. I would not recommend staying at this Holiday Inn Express under any circumstances.
The rooms and hotel were musty / mold smelling.
The hotel staff were great. Quick check in and very nice. … Read more on IHG
Very nice hotel. Friendly staff, very accommodating. The beds are very comfortable, love the bedding too. Breakfast had many choices and was good. We requested a late checkout which was approved with no hesitation. Well then we got stuck in … Read more on IHG
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The whole place needs an upgrade/facelift. Common areas along with the guest rooms. The wall paper is falling off the walls in the bathroom. The ceiling fan sounds like an old lawnmower when you turn it on. The AC/Heat unit only works on … Read more on IHG
The only good thing about this place was the lady at the front desk. We arrived on a Friday and when we returned for the night my mom pulled back the comforter and noticed a strange dark color on the sheets. Almost looked like a shadow. So … Read more on IHG
+ It was so clean, smelled so good. The beds were very comfortable and the shower was AMAZING. Best water pressure ever!
My parents and I were traveling together. The attendant was immediately available, kind and empathetic. She even allowed us to check the room to make sure it was going to meet our needs. We had an excellent night sleep to continue our travels.
With Covid 19, you have to take many things into consideration. They only seem to have one person at the front desk. He was pleasant and very courteous. It did take him a while to come to the front a couple of times but it’s probably … Read more on IHG
When we arrived the room was not ready and elevator was out of service. The front desk had to provide a full bar of soap since rooms did not have soap. We were told we could cancel without penalty however trying to locate a replacement … Read more on IHG
Wonderful front desk Personnel. Very insightful and Intelligent. It’s a very nice Change from the Drones that man the Front Desk at this Hotel Chain….Honesty ,is the only Policey. Here and wonderfuly welcomed by me. …
On re-visiting I found out that hotel was short of front desk staff because of COVID virus on previous visit. This time it was fully staffed. Room was clean and quiet. Bed was extremely comfortable, with cotton sheets and 4 supportive … Read more on IHG
This is by far the worst hotel that I have ever stayed up that is part of the IHG hotel group. The hotel looks more like a tired extended-stay. And the neatly kept outside was a complete contradiction to the outdated and nasty inside. There … Read more on IHG
The pool was out. I specifically picked this hotel to have a pool. They told me every day. It would be fixed later that day. I felt lied to. I asked for discount. None received. More
Amber at the front desk was so helpful and kind and knowledgeable about the local area and where to shop and eat. More
You cannot check in until 3pm! Nothing in your email confirmation tells you this. So when you arrive to go to your room to change for an event – no allowances are made and the management would not answer their phone when the desk staff called twice. I’ve never been refused a room when arriving early at other hotels. More
Was not happy at all with my stay. We were there for two nights and not once did we get clean towels or bed made up. Understand the COVID thing but for the price of this Holiday Inn this was very sad. The breakfast was a muffin and orange … Read more on IHG
Driving up we noticed very unkept landscaping compared to the surrounding hotels. Easy check in but as soon as we opened up our room, we were hit with a very musky, mildew smell. The room looked clean and the beds were comfortable but the … Read more on IHG
Took three tries to get me into an adequate room. First, the battery was dead on the card reader so they switched my room. Then, there was vomit on the pull-out couch bed mattress. A third room had a broken pull out couch bed… so I helped … Read more on IHG
How is this property rated 4 out of 5 stars?!?
As soon as we walked into this hotel you could smell the mold! When I brought it up to the front office she said it was probably the age of the hotel. When I …
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I am one to allow a lot of leeway…but I struggled with the lack of care this facility had. The room was fine enough but didn’t feel deep cleaned. No hot water and the faucet leaked. We were there to meet with a title company and they … Read more on IHG
Absolutely horrible experience. Booked for 6 nights and we prepaid. Left after 5 because we were fed up. Room keys never worked a single day. Bed was never made up despite repeated requests. We were left sitting in the lobby one night … Read more on IHG
The room was comfortable, spacious, and clean. The bed was excellent and I enjoyed our stay. The room had tall ceilings and a ceiling fan to help keep air moving. It was wonderful. The only area that needed improvement was the front … Read more on IHG
One of the reasons I stay at IHG hotels is they give a minimum standard that works for me. Many times they exceed that standard, but they are pretty much guaranteed to meet my basic expectations. This hotel did not. The room wasn’t … Read more on IHG
– The pool was closed, which I¿m sure I could¿ve found out if I¿d called beforehand. We requested a Queen room and got two double beds in a handicap accessible room. Because it was this type of room the shower was difficult to use. The room neede
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+ NOTHING!!
Had no room service, ironing board, telephone, ice machines didn’t work, pool closed and nasty. Went to front desk twice just to get towels. Excuse was short on housekeeping. No excuse for spending 4 nights with this kind of service. Do not recommend this place to anyone More
Stayed next night at a Candlewood suites in Victoria and it was cheaper and great. You need to fire the staff or owners of this property. They are hurting your brand.
The room had a light fixture tha was not woking. the microwave could not close and the light stayed on all night. there was no milk for breakfast and the service on the breakfast room was terrible.
My reservation was canceled not by me. But I will still have to pay a cancelation fee. Go figure… More
I made a reservation for three adults which I knew would incur an extra fee of $10. The day of my trip our adult daughter changed her mind and did not plan on staying with my wife and me at the hotel. I tried to call the hotel directly to … Read more on IHG
The first room assigned to me did not have a working heater and I was moved to another room. The lock on the second door would not open with my key. I was given a third room. The bathroom needed a lot of work with the shower stall. I have … Read more on IHG
We have never had a poor experience at a Holiday Inn Express, but this location was an exception. The outside of the hotel was not well kept. We reserved a suite because we needed extra space. The room was dirty. The carpets had not been … Read more on IHG
Holiday Inn Express??? Not.
Ruined wedding for my in-laws. Staff lied and said ALL the rooms were being cleaned at once and they couldn’t go to their room. They arrived LATE and missed most of wedding. Had to dress in lobby bathroom. More
This hotel is currently being renovated. Staff is bad. Doesn’t clean rooms daily. Doesn’t do requested repairs.
The staff was friendly and the beds were exceptionally comfortable. Those were the only good qualities of this hotel. The hotel was dark, lighting was terrible. The bathroom sink didn’t work and I notified the staff. They didn’t offer … Read more on IHG
Great place to stay. Only thing I would change is the fact it would be nice for people that smoke to have a bench outside to sit on.
Overall, it meets my expectations for a Holiday Inn Express. Rooms are always clean, and breakfast is always good for a hotel breakfast. … Read more on IHG
I chose this hotel because of location, their bed was really comfortable.
But it was not very clean when I entered, looked like it was either not cleaned well or not occupied for a while. The Wi-Fi was horrible, I could barely use it.
Don’t stay here if you need internet to work from your room because if you are at the end of the hallways it won’t even get you one bar and the staff don’t know how to fix it, or even care to. I checked out early!
Honestly this was the worst HI Express I’ve ever stayed at. Visited at least 10 other properties previously. I’ll definitely rethink trusting the brand. … Read more on IHG
Zero stars. Absolutely the worst hotel stay experience I’ve ever had. Do not stay here. More
If a hotel was graded only on its staff, this hotel would receive an A+. Unfortunately, this hotel has other issues. Although there are two TVS in the room, the cable service is inferior. Many channels were pixelated. Not only did the paper …
Moldy shower, no hot water, and found roaches when I woke up. I will never stay at HIE again. More
The facility itself is good but the staff was absolutely amazing. One of the front desk workers named Lacey is the most wonderful person we have ever worked with in a hotel. My boyfriend and I were in a car accident during our stay there …
This is the dirtiest hotel ever. Vomit on the pool deck, stains on the carpet, rips in the curtains, no coffee maker, rede employees if you could find them and they said they were renovating when no one was anywhere working on anything.
Staff was incredibly rude to me and my mother. I’m a platinum elite member of IGH staying 180 days a year with them. I will be taking my business elsewhere. I see that this is a continuous issue with this hotel. More
Horrible smell. Everything broken from iron to climate control.
Hotel stated mess was due to renovations in hallways. However, there did not … Read more on IHG
Ripped curtain patched with trash bag and duct tape. Sock found in room. Passive aggressive staff. Lying staff. Moldy shower. Moldy sink. Moldy toilet. Broken AC. Broken chair. Thin walls. Malfunctioning TV. Rapidly flickering light. Broken …
Hotel under construction, rooms very dated, weird room layout. Old fixtures and furniture, bathroom tiles falling off, moldy grout lines and caulking, etc. I would give them that as there were signs posted after check in that the hotel …
People need to stop being so mean about a hotel post Covid. The hell is wrong with everyone. Short staffed barely recovering financially. Give the hotel a break. More
I had a one night stay 12/04/2021 – 12/05/2021. In my first room, the bathroom light was blinking and the curtains were visibly very dirty, so I went back down stairs and spoke with an employee which offered to move my room. The second room … Read more on IHG
Sometimes one just receives an awful experience, and not necessarily the overall daily demeanor, unprofessional display as I endured. … Read more on IHG
+ The bed was comfy and the A/C got pretty cold.
I was assigned a Handicap room on the first floor. I have stayed at 7 nights at HI Express and this was by far the worst experience that I have ever had a HI Express. I had several complaints. … Read more on IHG
I have stayed at this location many times for business in Austin. I have enjoyed each of the times that I have stayed here. The rooms are clean and comfortable and the staff has always been friendly. They have always gone out of their way to make the stay pleasant.
Facility in need of renovation, some of which was in progress.
Breakfast was only 1/2 of usual offerings.
No milk for cereal, no biscuits and gravy, chewy link sausage, limited or no …
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We have stayed here many times in the past with good service, but this visit was very disappointing. Hotel badly needs updating. We were not given the room we reserved, a king bedroom suite. Was told a handicapped room was equivalent. … Read more on IHG
DONOT BELIEVE THE POSITVE REVIEWS. THIS IS STAFF LEAVING POSITIVE REVIEWS.
Rooms are filthy. Bugs and Mildew everywhere. No Customer Service. Entered our …
I have been an HI Express customer for the last 12 years. I read the hotel was under renovations but that it was only in the hallways. The room rate was on the higher end of HI Express hotels but was willing to pay for a newly remodeled … Read more on IHG
The rooms needs UPDATING. Great location, great area but the showers, toilet and carpets are disgustingly dirty. The bath towels look like they need to be trashed immediately More
When I approached the desk to check in, I was ignored as the person was busy shuffling papers. He finally looked and said “name”, nothing else. He pulled my reservation information and asked me to sign and gave me the key – no other … Read more on IHG
While the room was very nice and had great amenities, the bathroom was a little dirty. The breakfast was extremely limited compared to other holiday inns. The people at the desk were very kind though. Great location and we could literally walk for food and coffee.
The desk attendant barely said a word to us upon arrival. They were able to check us in about an hour early which was really helpful. There were some signs around the elevator and in the elevator stating that they were doing some … Read more on IHG
This hotel was horrible. We stayed one night on our way to our destination. The pool was green, we were told that it was under construction but that was not listed anywhere when we booked the room. We had kiddos so would have been nice for … Read more on IHG
I’ve stayed at a bunch of HI Expresses. If I would rank them all, this would likely be in the bottom quarter for a few reasons: … Read more on IHG
The only positive feature of this place was a friendly staff. Unfortunately this is one of the most run down and filthy hotels I have ever stayed at. Peeling wallpaper, mildew-ridden bathroom, awful smell throughout the entire place. Pool …
This hotel is probably the worst one I have ever stayed in including 1 star hotels. I have stayed in no less than 150 different hotels in last 5 years. Mold everywhere. Rooms were not cleaned . Rugs were filthy. Towels were not replaced. …
I guess I should have read recent reviews. At arrival the gentleman at the front desk only said which key went to which room, that was it. Entering the room there’s a very strong odor of mildew and just feels moist. The bathroom light …
Stay somewhere else. A case has been filed with the Better Business Bureau due to rude, harassing clerk. Management was never available during our stay. Still have not been able to resolve our problems. Had to call Corporate. Not very clean. Gross pool. Breakfast hostess was the best employee. More
We reserved the room in the morning of stay. My 97 year old dad and I after a hard day of travel. We arrived at the hotel and was not greeted with a smile, bottle of water or kindness. Went we got to the 3 floor room we found the room …
This property suffers from a complete lack of attention to detail. Room felt worn and run down. Mold in the bathroom, torn lampshades, torn wall paper, alarm clock not set, channel line up not in sync, NBC channel for Formula 1 qualifying not available, pool is dirty
I travel multiple days of the week throughout the year throughout Oklahoma Arkansas Texas and Louisiana Holiday Inn Express is my choice of Hotel because of the outstanding customer service, cleanliness and overall appearance of the rooms. … Read more on IHG
waste of time – they do great disservice to IHG reputation – owner is culturally ignorant and definitely in a vacuum. … Read more on IHG
Got in late checked in, and then went across the parking lot to eat dinner. Come back and went to bed. But the breakfast the next morning was really worth it. The beds was comfortable and no problems with the room.
Moldy, Smelly and not a hotel that is up to the IHG standards. we changed rooms three times. There is another IHG Candlewood suites next door. You would be better off taking a chance there. They also have over charged the credit card on … Read more on IHG
When booking I have a profile, and in my profile, it states not to be near elevators! That was the desks first choice. Then I asked to be moved to a different room, not a handicap room and away from the road noise. What room was I put in, … Read more on IHG
I have been an awards member for many years and frequently stay at IHG for the dependability. I will however say that I was VERY disappointed with this stay. … Read more on IHG
My family was staying here for a couple days for a wedding in the area. Unfortunately, the rooms lack proper maintenance. There were large rips/tears in the light-blocking curtains, the desk which I was planning to use, was missing the … Read more on IHG
I have been an awards member for many years and frequently stay at IHG for the dependability. I will however say that I was VERY disappointed with this stay.
1) When arriving, the front clerk never welcomed us, stood up to greet us, did … Read more on IHG
The staff treated me rudely from the moment I entered, blamed me for issues between their location and the IHG reservation information, and instead of attempting to resolve the situation when we complained we were instead yelled at for … Read more on IHG
When we arrived, the lobby looked great. There were signs to excuse the remodeling dust. Check in went good but when we exited the elevator on our floor, the smell was horrible. It was obvious work had started in the hallway. Some walls … Read more on IHG
Had to switch rooms 2 times. Bed springs shot/noisy, holes in black out curtains, bathroom door didn’t shut, a/c wall unit – can’t control temperature – hot. Breakfast closed early – before the quoted 9:30am during the week, pancake maker … Read more on IHG
This hotel was a HUGE disappointment. I wish I would have read all the reviews before I booked a room here. Have stayed in Holiday Inn Express hotels before… With much better experiences. …
On my reservation I asked for early check in bec I had an appt at 1:00pm. I get there at 11:00a & the clerk says it will not be till 1:00pm. I explained I requested. (of course there is no guarantee, I got that). I am a Gold IHG member. She … Read more on IHG
Hotel network down so we had to wait about 20 min to get room. Front desk clerk took my wife’s phone to the back room! Desk chair broken. Tub fixtures not cleaned well. Curtains ripped. Hotel did not meet my expectations for HI Express. More
This hotel has NO customer service, and VERY poor management. I booked my reservation for my daughter and I through Priceline minutes after midnight, and so the booking accidentally booked for the next day. The reservation for my intended …
The hotel overall was pretty good but the room definitely needed to have a better clean. It also seemed like the humidity was out of control–the carpet felt damp through our entire stay. The mini kitchen in the suite was super helpful and … Read more on IHG
I was excited to stay at this hotel as my parents had stayed here and recommended my cousin’s to stay here when I lived in Buda. Unfortunately after 6 years this hotel is extremely disappointing. For example when I first came in the … Read more on IHG
This hotel is a broke down mess. The rooms were not ready at our 4:30 check in. Our curtains were shredded. The hotel smelled like mildew. There was no bacon for the free breakfast. There were holes in the walls. The plug in the bathroom was pulled out. And we couldn’t get extra towels without bringing our dirty ones to trade. More
Nice place to stay but the room next to mine always had the door proped open with the security latch. I think someone was staying in the room at night since that was the only time it was closed. It really bothered me because I don’t think the manager knew about it but I do think someone did, since the maid cleaned the room every day. More
Horribly neglected, mismanaged and run-down, decrepit hotel. Over the course of a week:
1. Rooms throughout the hotel (see other reviews) including ours were very damp …
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Whole hotel has a strange smell that was hard to place until I got to my room. I then realized I was smelling mildew. The hotel is far from clean, the staff is VERY slow in doing ANYTHING. Travelers would do a lot better by going to the Best Western plus that is literally across the parking lot. More
Great location but the room was filthy. The wallpaper was coming off the bathroom walls, mold all over the shower, Crumbs on the bed headboard, stains all over the floor. Never received a friendly welcome. The guy at the desk wouldn’t give …
We were there two weeks ago. The room felt MUGGY! There was some mold in ceiling of shower. As soon as you walk in the hotel there was a terrible smell. I hated it. You think it would have been a nice place for being Holiday Inn, but it was HORRIBLE! If it would have given me a choice I would never gave it a star! It SUCKED!☹️
The rugs in the hallways are so filthy! Upon entering our room, we noticed a musty smell. The front room wasn’t as bad as the bedroom. It smelled like my almost 100 year old basement. I requested to check out or find a different room. The …
I have stayed in Holiday Inns before. They are not fancy but they are adequate. This is by far the dirtiest one. Upon entry they put a perfume/chemical on an entry rug to hide the dank smell. I booked 2 rooms to accommodate my family. My …