Amplify Credit Union in Austin, TX has over 56,000 members, $790 million in assets and 40 years of service. Amplify is an Austin credit union … See more
I wanted to get a mortgage on my home to consolidate all my bill and was directed to Amplify from a bank stating their APR was lower than banks. Thanks to Amplify for working so hard to make this possible for me. Every person that was …
Terrible communication from the loan team – they doubled my monthly loan payments with out my knowledge and only called me AFTER my rates doubled to tell me that I was late on a payment that had been increased under the table. Again, …
Love Amplify but just wanted to point out that even though this branch does not indicate closed like some of the others but it is closed. So if you need to go to the bank pick another branch until everything b is opened back up.
This is my primary banking location. I’ve never had an issue at any Amplify branch. Walk in and I’m helped promptly. The customer service here should be studied and applied to other bank chains.
Customers BEWARE!!! Amplify Credit Union is an awful credit union. They turn their backs on customers and will try and take advantage of you in the pandemic. Karma will serve them well for what is coming to them.
This BY FAR has to be the worst bank I have ever been to, I have wasted my time on multiple occasions attempting to do a quick transaction and was left to wait for about 20 minutes while every represtative either ignored me or left the …
Staff appears to be lacking training and and are not professional in my experience. Loan terms change some how and no explanation. I don’t recommend amplify credit union.
systems were not user friendly. Took me multiple calls to get automatic payment with extra set us. I felt you outgrew your systems and waisted my time.
Highly unprofessional bank, who unfortunately does not return any phone calls nor emails, and creates barriers for you to get in touch with them. Customer service is nonexistent at Amplify; I would highly recommend looking elsewhere for any banking needs.
Very disappointed on how things were handled in the collections department on W. Parmer location. Not to mention how disrespectful Sue Larson was speaking to me when I called and told her I had the money for Pay Off, she had no sense of …
It’s OK, but you’ve closed all the branches near me. I don’t want to drive 8-9 miles to do business. There are many other CU’s near me that I can choose!
I had been a customer of Bank of America since 1986 (32 years). They stuck me with a credit card balance that belonged to a business, but because my name was on the card, they took $4,000 from my checking account. The credit card charges …
I lost trust in many big banks since the mortgage collapse in 2008. Credit unions like Amplify put customers first and are part of the local fabric that I’m proud to support.
Literally doubled my payments, and wouldn’t reduce them back to the original level under any circumstance. Even when I fulfilled they original requirements they put forth, they refused to restore the payments to the original level. I eventually refinanced, and now tell everyone I meet to avoid this place like the plague.
It is extremely difficult to get anything done with Amplify. I dread having any reason to call Amplify for anything because all that happens is piling on more issues and you tend to forget the original call for assistance and they give you …
Every time I do come in to the banking offices my encounters are always a positive experience. I’ve gone in to the offices less frequent over the last two years but when necessary to visit at all, my trips are worth it and made better by the helpful employees of Amplify.
Brandon Rains is amazing and would recommend his service to my family and friends. He went above and beyond to provide us with information and options to consider for our home loan.
I have been very happy with Amplify CU. I just which that the branches would reopen so I wouldn’t have to travel so far to do person to person business. I also have a bunch of change I would like to get deposited to my account, but the drive to the two open locations is just too far away.
I had a car loan with an extremely high interest rate. When my credit recovered after 18 months of on-time payments they wouldn’t allow me to refinance. …
I had a fraudulent charges in my account and a call an the woman who answered my call instead of fixing the issue she acuse me that I did the transactions since then my checking account only has $0 and $100 and I haven’t activated the new card now I just use that account to pay my car loan that I have with your bank
always excellent everyone always happy and cheerful and wanting to help I use the Pond Springs branch…………and the drive thru tellers are alway a joy to see …
I did not have good credit when my mom passed away several years ago. I live on a meager fixed income. I went to Amplify and they took a chance and gave me the loan I needed to get my mom buried. They acted like a friendly neighbor lending …
Amplify Credit Union has been easy to work with for our Home Mortgage. We re-financed in 2021 with lower rates, and our experience during the process was effortless. Excellent service!
I was very upset with Amplify denying me a loan on my house, which is worth at this time, over $400,000. I’m trying to get probate settled on my husband’s affairs due to his death in January of 2022 of which I will be getting half of what’s …
Try to get a debt consolidation loan and they denied it. Their reasoning was that I had debt… 12 years I’ve been a member, I’ve never missed a payment with these guys and I’ve had a perfect credit history with them, and this is how they treat me. I’m done with this place.
As a longtime account holder with Amplify, I am continually amazed about the level and quality of customer service. I am not surprised at how great it is, which it is, but that it only seems to get better. While I do hold accounts with …
Amplify Credit Union has always treated with the upmost courtesy. Anytime I needed to defer a payment,they were always happy to help. I would recommend Amplify to my family and friends. Thank you! 🙂 …
Great bank to do business with. Never have any issues. Customer service is great!. Always courteous and professional. Highly recommend to use Amplify Credit Union Services.
I wanted to get a mortgage on my home to consolidate all my bill and was directed to Amplify from a bank stating their APR was lower than banks. Thanks to Amplify for working so hard to make this possible for me. Every person that was …
Terrible communication from the loan team – they doubled my monthly loan payments with out my knowledge and only called me AFTER my rates doubled to tell me that I was late on a payment that had been increased under the table. Again, …
Always helpful and informative. Great products!
Good customer service
Great customer service!
Always very courteous and professional.
Always friendly and willing/ wanting to help as soon as I step through the door.
Just awful all around. Go to Chase.
Fast and gentle service, nice and helpful staff, they helped me with everything what I needed:
Fast courteous service and loan, reasonable rates
Amplify is always flexible to my needs
The service was stellar and friendly .
The Amplify staff was courteous, efficient, and helpful!
Its a good skate spot for skateboarding the bump was and the stair set was good i would recomend street skating here
We have had our accounts here for almost 20 years now. Great service and friendly staff
Good no nonsense 24/7 distance banking.
Never had a bad experience here. They take such good care of myself and my husband that 5 stars comes easy.
I get the service I need whenever I need it on the amplify website. When I need in person service at the branch I get the service I need there too.
Your team members are amazing, whether at the counter or via calls! All are amazing, polite and helpful. Thank you!
I don’t have a specific exp. Amplify always shows excellent customer service and offers.
Always there to help out with loans. Much appreciated.
Love Amplify but just wanted to point out that even though this branch does not indicate closed like some of the others but it is closed. So if you need to go to the bank pick another branch until everything b is opened back up.
Applied for loan and did not even get a call nor any reason for denial, just a email stating denied.
This is my primary banking location. I’ve never had an issue at any Amplify branch. Walk in and I’m helped promptly. The customer service here should be studied and applied to other bank chains.
Customers BEWARE!!! Amplify Credit Union is an awful credit union. They turn their backs on customers and will try and take advantage of you in the pandemic. Karma will serve them well for what is coming to them.
Bank employees always friendly, courteous, helpful and professional. What more could you ask for? Proud to call this my bank!
This credit union’s customer service sucked back in 2018, and still sucks in 2022
This BY FAR has to be the worst bank I have ever been to, I have wasted my time on multiple occasions attempting to do a quick transaction and was left to wait for about 20 minutes while every represtative either ignored me or left the …
Staff appears to be lacking training and and are not professional in my experience. Loan terms change some how and no explanation. I don’t recommend amplify credit union.
Everyone at amplify is wonderful wonderful and have always been very professional
systems were not user friendly. Took me multiple calls to get automatic payment with extra set us. I felt you outgrew your systems and waisted my time.
This credit union is not retiree investment assets/income friendly when it comes to home equity loans. …
Highly unprofessional bank, who unfortunately does not return any phone calls nor emails, and creates barriers for you to get in touch with them. Customer service is nonexistent at Amplify; I would highly recommend looking elsewhere for any banking needs.
Books are reasonably priced and they are always easy to listen to.
The app works well and offers a great user experience
We love Amplify!! Always easy and always helpful when we need it! So convenient and very professional!
Very disappointed on how things were handled in the collections department on W. Parmer location. Not to mention how disrespectful Sue Larson was speaking to me when I called and told her I had the money for Pay Off, she had no sense of …
It’s OK, but you’ve closed all the branches near me. I don’t want to drive 8-9 miles to do business. There are many other CU’s near me that I can choose!
Outstanding customer service each time I do business with Amplify.
I had been a customer of Bank of America since 1986 (32 years). They stuck me with a credit card balance that belonged to a business, but because my name was on the card, they took $4,000 from my checking account. The credit card charges …
I lost trust in many big banks since the mortgage collapse in 2008. Credit unions like Amplify put customers first and are part of the local fabric that I’m proud to support.
Literally doubled my payments, and wouldn’t reduce them back to the original level under any circumstance. Even when I fulfilled they original requirements they put forth, they refused to restore the payments to the original level. I eventually refinanced, and now tell everyone I meet to avoid this place like the plague.
It is extremely difficult to get anything done with Amplify. I dread having any reason to call Amplify for anything because all that happens is piling on more issues and you tend to forget the original call for assistance and they give you …
Tammy Feldman is helping me with a refinance. She is very competent, friendly and professional at the same time.
Every time I do come in to the banking offices my encounters are always a positive experience. I’ve gone in to the offices less frequent over the last two years but when necessary to visit at all, my trips are worth it and made better by the helpful employees of Amplify.
Brandon Rains is amazing and would recommend his service to my family and friends. He went above and beyond to provide us with information and options to consider for our home loan.
I have been very happy with Amplify CU. I just which that the branches would reopen so I wouldn’t have to travel so far to do person to person business. I also have a bunch of change I would like to get deposited to my account, but the drive to the two open locations is just too far away.
I had a car loan with an extremely high interest rate. When my credit recovered after 18 months of on-time payments they wouldn’t allow me to refinance. …
Vehicle was paid off, we never received the tittle.
Update:
Amplify contacted me and confirmed that the title was mailed out to an old …
I had a fraudulent charges in my account and a call an the woman who answered my call instead of fixing the issue she acuse me that I did the transactions since then my checking account only has $0 and $100 and I haven’t activated the new card now I just use that account to pay my car loan that I have with your bank
always excellent everyone always happy and cheerful and wanting to help I use the Pond Springs branch…………and the drive thru tellers are alway a joy to see …
I did not have good credit when my mom passed away several years ago. I live on a meager fixed income. I went to Amplify and they took a chance and gave me the loan I needed to get my mom buried. They acted like a friendly neighbor lending …
Amplify Credit Union has been easy to work with for our Home Mortgage. We re-financed in 2021 with lower rates, and our experience during the process was effortless. Excellent service!
I have thoroughly enjoyed my experience with Amplify. I have multiple accounts with them and will continue to build my financial portfolio with them.
Busy place but seen without undue delay and given time to cover and verify all request. Pleasant and professional staff.
I was very upset with Amplify denying me a loan on my house, which is worth at this time, over $400,000. I’m trying to get probate settled on my husband’s affairs due to his death in January of 2022 of which I will be getting half of what’s …
Try to get a debt consolidation loan and they denied it. Their reasoning was that I had debt… 12 years I’ve been a member, I’ve never missed a payment with these guys and I’ve had a perfect credit history with them, and this is how they treat me. I’m done with this place.
As a longtime account holder with Amplify, I am continually amazed about the level and quality of customer service. I am not surprised at how great it is, which it is, but that it only seems to get better. While I do hold accounts with …
Amplify Credit Union has always treated with the upmost courtesy. Anytime I needed to defer a payment,they were always happy to help. I would recommend Amplify to my family and friends. Thank you! 🙂 …
Great bank to do business with. Never have any issues. Customer service is great!. Always courteous and professional. Highly recommend to use Amplify Credit Union Services.