All the doctors at SAMC are trained and Board Certified in Family Medicine. Our specialty is directed to diagnosing and treating a broad range … See more
This place is very unprofessional and the front desk is an absolute mess. I have to dispute a bill every time explaining why a service is covered. My insurance has even called the office themselves and explained that I have coverage. And no matter how early I arrive, I have NEVER been seen on time. Avoid this place at all costs
I’ve been seeing Dr. Rie as my primary care physician for a couple of years. I’ve called multiple times (only have an option to work through an automated message and leave a voicemail) and have not gotten a call back. How can you trust a …
I have nothing but good comments about the staff here. I would not agree with the previous reviews and will continue to go back and refer family and friends here.
If you dont want to wait 5 days for a drug test. Go to Victory healthcare in south Austin. They’ll never have you waiting for long periods of time. This place is ridiculous
I went for a Well Women’s and Dr. Amy Easterling took her time asking me questions that reminded me of things I would have otherwise forgotten to ask/ discuss, was very professional and would highly recommend!
I love SAMC! The staff is friendly and considerate, and very good at what they do! The facility is very accessible and has great parking. They also have extended hours for clients.
I called to verify my insurance before I made an appointment. Everything apparently checked out. I take a 40 minute bus ride and wait an hour at the office to find out they don’t accept my insurance. It’s the first thing I asked to verify …
Being open 7 AM to 7 PM M-F plus weekend ours for minor emergency stuff is huge. Doctors are experienced and knowledgeable They may not be perfect but it is a good practice. 2 thumbs up..
I have to mirror what the others have said. Dr. Easterling was great to work with, but the front desk staff were rude and completely not helpful. I cannot recommend any health care facility whose employees are snide to people who are trying to seek care.
SAMC has provided care for me, my grown daughter, my sister and at least two good friends for well over ten years. I drive from far East Austin and wouldn’t dream of changing. …
I have found South Austin Medical Clinic able to care for all my needs. The staff is friendly albeit busy. Dr. Runyan is caring and very through. She also does exactly what she says she will do!
Today they get a 2
Although I have had good experiences with my dr, Calderon , today I am very sick and called over an hour and a half ago to speak with the nurse. Still no …
I’ve gone here for 15 years now. I’m so happy with doctors Martin, Weidmann, and Canon, as well as all the other partners who I’ve seen over the years. I would eagerly recommend SAMC for anyone needing a family doctor.
We love our doctor but the front desk crew is incompetent. You cannot get through to anyone and your call will most likely get “disconnected” after long periods on hold.
I am very upset with the office personnel!!!!!!!!!!! They made a mistake when verifying my insurance and now I am stuck with the bill. I was concerned about my coverage the day of appointment, asked them to verify, they told me I was …
I’ve been coming here for a few months just for the birth control shot. They’ve always carried it but on my visit today I was told when I got here that they no longer carry it. I was suppose to get told over the phone BEFORE I came but I …
I love Docter Celia,Servin She understands my medical problem & is patient & doesnt try and just rush you out! She acctually listens to your medical problem & builds a treatment plan! This is my first and only primary care doctor. I recommend everyone to have such a wonderful doctor Like her! Dr Servin your the best !!!!
I come to see Dr. Canon, but the whole office staff is pleasant and welcoming. Dr. Canon is very easy to talk to which is very important especially for a patient who is reluctant to share like me.
This is probably the worst experience I’ve had. Calling them always leads to holds for 10 minutes and then once you schedule an appointment and if you’re seen by Dr. Runyan then good luck, that lady does nothing but belittle you. She has absolutely no bed side manners, I’d keep my kids away from her and try the other doctors instead.
I’ve had a great experience with SAMC. I’ve seen Dr. Rie & Dr. Martin and both are excellent. They’re genuinely interested in your issues and do their best to get you into the world as healthy as possible. The facility is open 7 Days a week …
I had never had anything but wonderful care at the South Austin Medical Clinic. I was seeing Dr Malleske who finally (deservedly) retired! Unfortunately their has been a loss of true concern for patients. This said, expect to see & deal …
I have been coming in for Dr. Martin for over 6 years, love him. Erica at the front desk however is another story. I would prefer that my doctor preach to me and tell me no not some girl that answers the phone.
I have been going to see Dr. Martin for the last two years for primary care only and was ok with the services. The first incident I had was trying to get my FMLA paperwork completed by the doctor – he went out of town and didn’t complete …
I really like April Calderon, DO. Her bedside manner is excellent. I took my son to see her today. I have never had a doctor be so informative and helpful, explaining things in great detail, asking questions, answering questions, and just generally demonstrating knowledge and professionalism in a patient and thorough manner.
Wow I’ve been coming here for years and love Dr Runyan, but the way I was treated this morning 11-10-19 by the “on call physician” (which I entirely doubt was a legit doctor.) was unacceptable.. I asked for an inhaler refil because my …
I was a patient here for about 20 years I recently decided SAMC did not meet my expectations. Over the last 5 or so years there has been a decline in the way patients are treated not just by doctors but mainly by the office staff. Wait times are unreasonable. Customer Service is not a priority for SAMC.
First saw Dr. C in Jan for a new patient annual. It wasn’t until four months later when I reached out about refilling my RX that I was told she would need my previous medical records – a lengthy process. Was told that it was on me to drive …
I am so surprised to see the negative comments about the front desk. I was looking for a new ob gyn after mine retired through the Seton Health Care Network and became quickly frustrated and sad when talking with other clinics in downtown …
I would not trust my dog with Dr. Easterling. She is a robot. I felt like I was being evaluated with a computer and my symptoms were checked of a check list. I came for a serious condition- she didn’t offer me a prescription or a referral …
My doctor, Amy Easterling, is really great and I love seeing her. The office staff on the other hand is completely rude- and my experience is not just a one-time encounter. I was given an appointment over the phone for 10:30. When I showed …
The nurse I had was incredibly rude. She clearly didn’t have time for me and didn’t care much to make any for me or even pretend to be nice. I realize she is probably overworked but bedside manner is still important. However, the doctor is amazing and since I come mainly for him anyway, that’s all that is really important.
AVOID…AVOID… AVOID… The front desk, receptionist, Accountant are most unprofessional group of people I have ever met. They provided me with the wrong information and when you try to correct them they are very rude. They have tried to …
These medical professionals are simply wonderful. I had back and shoulder pain and feared a recurrence of a heart attack (I had one about a year and a half ago and symptoms were somewhat similar). They got me in first thing Thursday morning …
I can’t imagine anything better than my recent experience at South Austin Medical Clinic. Dr. Rie and his medical assistant Lori were both extremely knowledgeable, skilled, thorough, professional, and compassionate. Because of their care, I …
I see Dr. Servin as my primary care physician and she is great. She takes the time to answer all your questions and is very professional. Before leaving, Dr. Servin even gave me some additional resources to more fully answer the questions I had during my office visit. Overall, great experience and never remember having to wait too long.
I have had nothing but good health care through this clinic. Twice I have called in at times that I thought I would get a recording. (New years eve day) and was seen in the clinic within 2 hours. I was very sick and it was a tremendous …
The Doctors are wonderful. The front desk, receptionist are most unprofessional group of people I have ever come across. They are rude. They have tried to Bill me for the same service multiple times. When I call to schedule an appointment I …
Dr. Servin is a wonderful doctor! I have had nothing but positive experiences with her, Belinda, her medical assistant, and the rest of the nurses and front desk staff. Highly recommend!
Called in to reschedule my appointment and a staff member treated me rudely over the phone, interrupted me numerous times while talking, and placed me on hold while I was talking. This places obviously hires cry baby CHILDREN to talk to …
Dr. Canon is great, but dealing with the front desk/billing staff has been a nightmare. I have been aggressively misgendered (transphobic) and given unhelpful/rude communication regarding billing errors. Recently, I needed to have a Rx (not …
This is one of the best practices I have ever been to. Dr. Runyan is an excellent PCP who is knowledgeable, compassionate, and understanding. I have not met a single person here who was unpleasant or uncaring, and I know the entire staff …
I havent even gone to this clinic and have already had a bad experience. The girl that answered the phone was a little rude and even though their is a highly rated doctor here that I really want to see in considering looking elsewhere. We …
I have seen three doctors here over the past 6 years. Dr. Easterling and Dr. Canon are both fantastic, but the office management is terrible. Hard to get a hold of, impossible to get a call back from and are always making pretty large …
If zero stars were available, I’d select that. This is a medical office that excels in poor, abysmally poor service. A month’s worth of effort to get medical records sent to my new physician at Austin Regional Clinic finally resulted in a …
I love the 7a-7p plus weekend availability. I love the show up by 8am and we’ll see you that morning without an appointment. I’ve been coming to the South Austin Medical clinic for 20 years. Saw Dr. Weidman for the first 5 years. He was …
I’ve been a patient for going on 5 years and I’ve had problems that required immediate care and the accommodated me. I had some budgetary constraints at one point too and though it was expensive, all things considered, it wasn’t over the …
Just established with this clinic and have had horrible experiences. Three weeks ago, I woke up with extreme pain in both shoulders and chest and called the clinic and got a recording that they were closed. I called back three times because …
Dr Michael Rie has been my primary doctor for 5 years and has been fantastic. He actively listens and answers appropriately with great education and in a caring way. The front office staff is always friendly and helpful.
Extremely disappointed with this clinic. Had seen Dr. Calderon before, and she was always outstanding! If you do go to this clinic, I highly recommend her! She is kind, extremely knowledgeable, and very good with patients. Unfortunately …
So I needed to find a new doctor for my children that were in network. I came across this clinic what a nightmare. First visit for the wellness check up I get to the clinic & they say you needed to get here 30 minutes earlier we need to see …
I received good service here for 30 years, but when I called today to make an appointment I was told I would be treated as a new patient and instead of seeing my current doctor in 2 days, I would have to come in and fill out all the forms and see a different doctor at a later date.
My 15-year-old son is seeing Dr. Todd Canon. He is a very thorough and super friendly physician. My 9-year-old daughter will also see him as her pediatrician, and I’ve seen him as a primary care in the past. He made my very shy son feel …
If I could leave less than 1 star I would. I honestly just left from seeing Dr. Runyan and it was a really terrible experience. She was very dismissive and condescending during our conversation after I expressed my concerns, almost as …
I’ve been seeing Dr. MARTIN at the clinic a few months now, he’s okay so far the best primary Dr I have had in a while. I like how he manages my concerns, get my medications stable, and his nurses are great (rc& lexi). Now my problem is …
Sadly, all the comments about the front desk and administrative staff are true. I endured the rudeness, the lack of any human, friendly interaction, etc., for several years, since I liked my physician. But, now he has left the practice so I …
I highly recommend Dr Champlain. She is simply the most caring and compassionate doctor I have ever seen. She actually listens to her patients and you never feel rushed.
I have been dr. Martin patient since I moved to austin, at first it was a bit frustrated because of the waiting time and lab bills were sent after visit. But now after I took my family to a lot of different specialists and other clinics in …
Always a great experience! My doctor was always very helpful and she always made me feel very comfortable!! I don’t think she is still working there anymore but I did see on call doctors that were pretty good too! Also, Joshua at the front desk is always so professional and extremely friendly!!
I contacted South Austin Medical Clinic as they were in my network and I needed to see someone regarding referrals and to acquire a primary care physician. The doctor listed by my health insurance agency didn’t have any availability within …
Dr. Michael Rie is an exceptional doctor. He’s been my PCP since we moved to Austin several years ago. He takes the time to discuss, review my history, recognize life events and life stages and is incredibly accessible through either his assistant or the SAMC online portal. One of a kind and fully trusted.
Worst Dr. office i have ever been to… I don’t even know where to begin with the horrible and inept treatment! Dr. Cut my thyroid dose in half and refused to give me my own test results when i asked for them after such a drastic change in …
This is an great clinic. Everybody is very nice and professional. Dr. Martin is the best doctor I have ever had. He listens to your problems and won’t let you go until he solves them.
I was seen by Dr Easterling on Sunday. She is not my PCP, but was in a lot of pain. I have never taken the time to write a review before because I have never had a reason to. …
Been going to this place for over 10 years. Ever since I first moved to austin. Love the staff and the doctors. Bedside manner has always been great for me and my family.
My family loves loves LOVES Dr. Easterling! My husband and our 6 year old just had their appointments with her and as usual, everything went great. Dr. Easterling is thorough, extremely knowledgeable, friendly and a gem of a doctor. Her …
I’ve been to this practice several times and never had any issues. When I called today to set up a first-time appointment for someone in my family the receptionist (who finally picked up after a long wait) was very short and seemed like she …
This review is regarding customer service of those who answer the phone. Today, it was difficult to talk to anyone by phone. I called twice. Both times the phone rang for over 10 minutes. Finally someone answered, asked me to hold, then …
My first visit to South Austin Medical Clinic far exceeded my expectations. Coming from a more corporate ran facility to one that is run by doctors was truly a pleasure. I highly recommend SAMC and Dr. Champlain. I am sure the other doctors here are also amazing!
I had to come here 3 times over a period of 2 weeks. While they technically met all of my minimal needs, that’s the only positive thing I can think of. I found the doctors to be incredibly condescending, the wait times to be absurd (an hour …
This was the best Doctor’s visit I have had since moving back to Texas over 4 years ago. Dr Champlain is experienced, engaged and listens well. My whole family is switching to her.
I really wanted to like this clinic, because I had a great experience with the doctor. However, the front staff is very rude. When calling to make an appointment, cancel an appointment or ask any question, I am almost always asked to …
Terrible. I’ve been coming here for years, although I’m not sure why I continued to subject myself to such a terrible practice when 80% of my experiences were bad, I suppose it may have been out of convince since I live so close and I had …
DO NOT GO HERE! This place is one issue after another from running unnecessary tests to bring in the money to making you set a separate appointment for every little thing to have more billable time to fighting for months to get them to …
TERRIBLE, GONE DOWNHILL
I have been coming here for almost 20 years and the service has gone downhill for the last 3 years. It literally has been a cut of a thousand scratches in …
My husband went in for a follow up to his initial visit, as things have not gotten better for him. At this follow up not only did the doctor ignore the problem at hand, he had crossed so many lines it’s unimaginable. It is extremely …
Dr. Todd Canon is a superb physician whom I have known for almost a decade. I’ve known several doctors throughout my life—including those in private practice, in academic hospitals, as well as my own father who practiced internal medicine …
Update 12/31. They’re still not answering the phone I think their staff is generally trying but either overworked or just don’t have the skills to complete anything involving insurance. I do love the doctors and staff here, but they …
Dr. Canon, who is my PCP for the last several years, is an outstanding doctor. Caring, professional and actually takes time to talk with you and treat you like a human being and not a number. I trust him completely and so much so that he …
Mean people that don’t really care about you, just your money. They are horrible at communication and resort to threats and deception. DO NOT RECOMMEND.
Absolutely the worst experience in my life. Tried to get an appointment and put on hold for 30 minutes and then disconnected. This happened 10 plus times. Finally got through and the lady was entirely rude and acted if she just hates her …
If I could give zero stars I would. This is the worst medical clinic I have ever been to. I’ve gone here about three different times because of its convenience and I already went through the trouble of finding an in network health care …
They have been super helpful for me. My doctor is very friendly and listens to me, and spends the time to explain everything. They are not super busy so it’s not difficult to get an appt quickly. I drive past a few doctors offices to get to this one because they are great
Dr. Canon and his team truly have their patients in mind. Getting an appointment is extremely easy, the nurses and the staff have all been really great to talk to and have a great bedside manner. I would 100% recommend this place to everyone I know in the Austin area.
I’ll keep this simple. Dr Champlaine at South Austin Medical Center, SAMC, is the best Dr I’ve ever had by a long shot. I actually look forward to my visits. I always leave feeling so much better in every way. I’ll never use anyone else. If …
I am a new patient at South Austin Medical Clinic. I came to see Dr. Jacqueline Champlain. She is an amazing doctor! Sadly, it feels uncommon to find a physician who takes the time needed to care for a patient’s whole person, and not just …
I’ve only been going to South Austin Med for a few months but I’m already thoroughly impressed with their professionalism and and the care I’ve received. Dr. Babcock is wonderful and the staff is always attentive and courteous when I’m …
Keep going here! Saw Dr. Jacqueline Champlain and she’s the BEST!!!
Really wonderful staff!
Usually great at getting you in to see a doctor the same day! …
Went to see Dr Jacqueline Champlain at SAMC. The staff at SAMC are so nice and welcoming. Providers are very helpful and professional.The atmosphere is nice, calm, clean and still following Covid19 Safety Precautions.She has been my doctor …
The wait was long for an appointment, but most clinics are. The doctor and nurse were both very personable and patient (no pun intended 😷). It was the first time at this clinic and I’ll be going back. …
Had a good experience with this clinic until I scheduled an appointment with Dr. Weidman. He was extremely condescending from the second he walked in the door, making it seem like I was wasting his time for getting a physical. He then …
I have been going to South Austin Medical Clinic since I was a child. I have seen just about every dr there. The staff is very friendly and welcoming. My dr, Dr. Easterling is just wonderful. She is so patient and kind and always takes time …
Nice hospital located in South Austin.Currently its open for appointment and social distancing followed within the premises. Wait time is little longer than earlier.
Dr Champlain is a wonderful doctor. The wife and I love her. I was so upset when I was notified that she had left the arc clinic in manor. Im so happy to have found her at s.a.m.c. . The front office is not so friendly. But the doc. Is …
I have been a patient here for over 20 years, continue to go here because all the doctors are excellent, and I have received excellent care. All my family members go here too. Wait times depend on how busy the office is; it is a busy …
This was my first time here. Masks & physical distancing required in the waiting room. Front desk staff are very busy so they may seem to be short with patients during paperwork processing and whatnot, I can understand. Everyone was …
Exceptional doctors who treat us like people who really care. Even though it is not near my home, I don’t mind traveling to go somewhere where I am listened to and treated with such personal care and concern by each doctor and staff me …
I was just in this clinic last week and saw Dr. Champlain. She is truly an amazing Dr. who listens to what you have to say and how you are feeling. She then helps you find the right care plan for you and your body. I did not feel rushed during our visit, it felt like home 🙂
I’ve been seeing Dr. Runyan as my PCP for a long time and have always been happy with how she handles my healthcare. If necessary, she refers me on to the right place or person to handle any issues. She is pragmatic about meds and …
Dr. Runyan is exceptional — she provides care that is compassionate and down-to-earth. She was referred to me by a one of my woman friends, and I’ve referred several of my friends to her in turn. …
Dr. Canon and Dr. Rie are both great doctors. I have never had any issue with other staff or any complaints in general. I have been coming here for a couple years now and I have never written a review. I was reading the reviews and thought …
This is not about the doctors at all, they are great. This is about the front desk and the difficulties in getting to speak with someone. If you call the office, you automatically get a “hold please” every time. They explain they are …
5 star experience, needed a same day appointment and got it. The staff was nothing but respectful and fast which is appreciated since we are all taking time off work and have meetings to run back to. I started seeing Dr. Miller he is funny …
This place is very unprofessional and the front desk is an absolute mess. I have to dispute a bill every time explaining why a service is covered. My insurance has even called the office themselves and explained that I have coverage. And no matter how early I arrive, I have NEVER been seen on time. Avoid this place at all costs
I’ve been seeing Dr. Rie as my primary care physician for a couple of years. I’ve called multiple times (only have an option to work through an automated message and leave a voicemail) and have not gotten a call back. How can you trust a …
Would not come back
Always timely, caring and informative.
Thorough, personable, and on time.
H Iredell my doctor.
Been going for years great doctors
Very kind and polite receptionist.
My PCP, Dr.Rie, is brilliant!
Friendly and accomodating. Great staff and physicians.
Not actually a medical clinic. They don’t take walk ins
Friendly staff and great doctors.
One no show and they discharge you from the clinic. Emergencies happen…
Their whole appointment booking process is too archaic.
I have nothing but good comments about the staff here. I would not agree with the previous reviews and will continue to go back and refer family and friends here.
Horrible customer service. The accounting staff could not be more indifferent or less courteous.
they are a great medical clinic. Staff is always nice and I never wait to long here.
I love that they have weekend and evening hours. Dr. Canon is very attentive and pleasant as is his staff.
Doctor googled symptoms to diagnose me. I didn’t learn anything that I didn’t already know. Had the nerve to charge me twice. Horrible experience
Dr. Canon made me feel very comfortable and was patient with all my questions 👍🏽 Great experience …
Great staff, doctors, and can easily schedule appointments and can easily communicate with the clinic.
I like this place. Dr. Alward is great!
Dr Servin and her team are wonderful but unfortunately the front desk staff is extremely rude and unprofessional.
Very friendly and professional. The office was nice and clean. They kept my appointment time and were efficiently run.
I’ve been here three times now for random stuff and saw a different doctor each time. They were pleasant, hassle-free experiences.
I am so very glad Dr. Champlain has found a new home and one that I will not mind visiting!
If you dont want to wait 5 days for a drug test. Go to Victory healthcare in south Austin. They’ll never have you waiting for long periods of time. This place is ridiculous
I went for a Well Women’s and Dr. Amy Easterling took her time asking me questions that reminded me of things I would have otherwise forgotten to ask/ discuss, was very professional and would highly recommend!
I love SAMC! The staff is friendly and considerate, and very good at what they do! The facility is very accessible and has great parking. They also have extended hours for clients.
In house labs! Great clinic!
Dr. Rie is awesome and listens to his patients. I love there hours of operation, it makes it easy for me to get in with my busy schedule.
I called to verify my insurance before I made an appointment. Everything apparently checked out. I take a 40 minute bus ride and wait an hour at the office to find out they don’t accept my insurance. It’s the first thing I asked to verify …
Being open 7 AM to 7 PM M-F plus weekend ours for minor emergency stuff is huge. Doctors are experienced and knowledgeable They may not be perfect but it is a good practice. 2 thumbs up..
Dr. Canon and his staff and really great. It’s nice to have a doctor who knows and cares about you
I have to mirror what the others have said. Dr. Easterling was great to work with, but the front desk staff were rude and completely not helpful. I cannot recommend any health care facility whose employees are snide to people who are trying to seek care.
Places is a joke go somewhere else will try and nickel in dime you for everything jus to tell you they don’t know what’s wrong
SAMC has provided care for me, my grown daughter, my sister and at least two good friends for well over ten years. I drive from far East Austin and wouldn’t dream of changing. …
I have found South Austin Medical Clinic able to care for all my needs. The staff is friendly albeit busy. Dr. Runyan is caring and very through. She also does exactly what she says she will do!
BAD BAD BAD! NEVER GO HERE!
The staff is the worst I have ever seen before. 20 minutes on hold just to tell …
Today they get a 2
Although I have had good experiences with my dr, Calderon , today I am very sick and called over an hour and a half ago to speak with the nurse. Still no …
I’ve gone here for 15 years now. I’m so happy with doctors Martin, Weidmann, and Canon, as well as all the other partners who I’ve seen over the years. I would eagerly recommend SAMC for anyone needing a family doctor.
We love our doctor but the front desk crew is incompetent. You cannot get through to anyone and your call will most likely get “disconnected” after long periods on hold.
I am very upset with the office personnel!!!!!!!!!!! They made a mistake when verifying my insurance and now I am stuck with the bill. I was concerned about my coverage the day of appointment, asked them to verify, they told me I was …
I have been a patient here for over ten years and seen several of the doctors. They now see my kids and has always had a great experience.
I’ve been coming here for a few months just for the birth control shot. They’ve always carried it but on my visit today I was told when I got here that they no longer carry it. I was suppose to get told over the phone BEFORE I came but I …
I love Docter Celia,Servin She understands my medical problem & is patient & doesnt try and just rush you out! She acctually listens to your medical problem & builds a treatment plan! This is my first and only primary care doctor. I recommend everyone to have such a wonderful doctor Like her! Dr Servin your the best !!!!
I come to see Dr. Canon, but the whole office staff is pleasant and welcoming. Dr. Canon is very easy to talk to which is very important especially for a patient who is reluctant to share like me.
This is probably the worst experience I’ve had. Calling them always leads to holds for 10 minutes and then once you schedule an appointment and if you’re seen by Dr. Runyan then good luck, that lady does nothing but belittle you. She has absolutely no bed side manners, I’d keep my kids away from her and try the other doctors instead.
I’ve had a great experience with SAMC. I’ve seen Dr. Rie & Dr. Martin and both are excellent. They’re genuinely interested in your issues and do their best to get you into the world as healthy as possible. The facility is open 7 Days a week …
I had never had anything but wonderful care at the South Austin Medical Clinic. I was seeing Dr Malleske who finally (deservedly) retired! Unfortunately their has been a loss of true concern for patients. This said, expect to see & deal …
I have been coming in for Dr. Martin for over 6 years, love him. Erica at the front desk however is another story. I would prefer that my doctor preach to me and tell me no not some girl that answers the phone.
I have been going to see Dr. Martin for the last two years for primary care only and was ok with the services. The first incident I had was trying to get my FMLA paperwork completed by the doctor – he went out of town and didn’t complete …
I really like April Calderon, DO. Her bedside manner is excellent. I took my son to see her today. I have never had a doctor be so informative and helpful, explaining things in great detail, asking questions, answering questions, and just generally demonstrating knowledge and professionalism in a patient and thorough manner.
Wow I’ve been coming here for years and love Dr Runyan, but the way I was treated this morning 11-10-19 by the “on call physician” (which I entirely doubt was a legit doctor.) was unacceptable.. I asked for an inhaler refil because my …
I was a patient here for about 20 years I recently decided SAMC did not meet my expectations. Over the last 5 or so years there has been a decline in the way patients are treated not just by doctors but mainly by the office staff. Wait times are unreasonable. Customer Service is not a priority for SAMC.
First saw Dr. C in Jan for a new patient annual. It wasn’t until four months later when I reached out about refilling my RX that I was told she would need my previous medical records – a lengthy process. Was told that it was on me to drive …
I am so surprised to see the negative comments about the front desk. I was looking for a new ob gyn after mine retired through the Seton Health Care Network and became quickly frustrated and sad when talking with other clinics in downtown …
I would not trust my dog with Dr. Easterling. She is a robot. I felt like I was being evaluated with a computer and my symptoms were checked of a check list. I came for a serious condition- she didn’t offer me a prescription or a referral …
My doctor, Amy Easterling, is really great and I love seeing her. The office staff on the other hand is completely rude- and my experience is not just a one-time encounter. I was given an appointment over the phone for 10:30. When I showed …
Dr. Donovan Runyan and Dr Levi are wonderful doctors. They’re patient and caring and I’ve always felt I was in good hands with them. …
The nurse I had was incredibly rude. She clearly didn’t have time for me and didn’t care much to make any for me or even pretend to be nice. I realize she is probably overworked but bedside manner is still important. However, the doctor is amazing and since I come mainly for him anyway, that’s all that is really important.
AVOID…AVOID… AVOID… The front desk, receptionist, Accountant are most unprofessional group of people I have ever met. They provided me with the wrong information and when you try to correct them they are very rude. They have tried to …
These medical professionals are simply wonderful. I had back and shoulder pain and feared a recurrence of a heart attack (I had one about a year and a half ago and symptoms were somewhat similar). They got me in first thing Thursday morning …
I can’t imagine anything better than my recent experience at South Austin Medical Clinic. Dr. Rie and his medical assistant Lori were both extremely knowledgeable, skilled, thorough, professional, and compassionate. Because of their care, I …
I see Dr. Servin as my primary care physician and she is great. She takes the time to answer all your questions and is very professional. Before leaving, Dr. Servin even gave me some additional resources to more fully answer the questions I had during my office visit. Overall, great experience and never remember having to wait too long.
I have had nothing but good health care through this clinic. Twice I have called in at times that I thought I would get a recording. (New years eve day) and was seen in the clinic within 2 hours. I was very sick and it was a tremendous …
The Doctors are wonderful. The front desk, receptionist are most unprofessional group of people I have ever come across. They are rude. They have tried to Bill me for the same service multiple times. When I call to schedule an appointment I …
This clinic is amazing. They take really good care and go over and beyond when it comes to caring for your fur babies! Highly recommended
Dr. Servin is a wonderful doctor! I have had nothing but positive experiences with her, Belinda, her medical assistant, and the rest of the nurses and front desk staff. Highly recommend!
Called in to reschedule my appointment and a staff member treated me rudely over the phone, interrupted me numerous times while talking, and placed me on hold while I was talking. This places obviously hires cry baby CHILDREN to talk to …
Dr. Canon is great, but dealing with the front desk/billing staff has been a nightmare. I have been aggressively misgendered (transphobic) and given unhelpful/rude communication regarding billing errors. Recently, I needed to have a Rx (not …
This is one of the best practices I have ever been to. Dr. Runyan is an excellent PCP who is knowledgeable, compassionate, and understanding. I have not met a single person here who was unpleasant or uncaring, and I know the entire staff …
I havent even gone to this clinic and have already had a bad experience. The girl that answered the phone was a little rude and even though their is a highly rated doctor here that I really want to see in considering looking elsewhere. We …
Dr. Champlain is a wonderful Doctor. Her patients are lucky to have her. She takes the time to figure out what is wrong and really listens to you.
I have seen three doctors here over the past 6 years. Dr. Easterling and Dr. Canon are both fantastic, but the office management is terrible. Hard to get a hold of, impossible to get a call back from and are always making pretty large …
If zero stars were available, I’d select that. This is a medical office that excels in poor, abysmally poor service. A month’s worth of effort to get medical records sent to my new physician at Austin Regional Clinic finally resulted in a …
I love the 7a-7p plus weekend availability. I love the show up by 8am and we’ll see you that morning without an appointment. I’ve been coming to the South Austin Medical clinic for 20 years. Saw Dr. Weidman for the first 5 years. He was …
I’ve been a patient for going on 5 years and I’ve had problems that required immediate care and the accommodated me. I had some budgetary constraints at one point too and though it was expensive, all things considered, it wasn’t over the …
Just established with this clinic and have had horrible experiences. Three weeks ago, I woke up with extreme pain in both shoulders and chest and called the clinic and got a recording that they were closed. I called back three times because …
Dr Michael Rie has been my primary doctor for 5 years and has been fantastic. He actively listens and answers appropriately with great education and in a caring way. The front office staff is always friendly and helpful.
I really liked my doctor there, but dealing with the administrative staff is such a chore and unpleasant, I’m finding a new doctor. …
Extremely disappointed with this clinic. Had seen Dr. Calderon before, and she was always outstanding! If you do go to this clinic, I highly recommend her! She is kind, extremely knowledgeable, and very good with patients. Unfortunately …
So I needed to find a new doctor for my children that were in network. I came across this clinic what a nightmare. First visit for the wellness check up I get to the clinic & they say you needed to get here 30 minutes earlier we need to see …
I received good service here for 30 years, but when I called today to make an appointment I was told I would be treated as a new patient and instead of seeing my current doctor in 2 days, I would have to come in and fill out all the forms and see a different doctor at a later date.
My 15-year-old son is seeing Dr. Todd Canon. He is a very thorough and super friendly physician. My 9-year-old daughter will also see him as her pediatrician, and I’ve seen him as a primary care in the past. He made my very shy son feel …
If I could leave less than 1 star I would. I honestly just left from seeing Dr. Runyan and it was a really terrible experience. She was very dismissive and condescending during our conversation after I expressed my concerns, almost as …
I’ve been seeing Dr. MARTIN at the clinic a few months now, he’s okay so far the best primary Dr I have had in a while. I like how he manages my concerns, get my medications stable, and his nurses are great (rc& lexi). Now my problem is …
Sadly, all the comments about the front desk and administrative staff are true. I endured the rudeness, the lack of any human, friendly interaction, etc., for several years, since I liked my physician. But, now he has left the practice so I …
I highly recommend Dr Champlain. She is simply the most caring and compassionate doctor I have ever seen. She actually listens to her patients and you never feel rushed.
I have been dr. Martin patient since I moved to austin, at first it was a bit frustrated because of the waiting time and lab bills were sent after visit. But now after I took my family to a lot of different specialists and other clinics in …
Professional staff, reasonable wait times, clean office space conveniently located. I recommend this clinic.
Always a great experience! My doctor was always very helpful and she always made me feel very comfortable!! I don’t think she is still working there anymore but I did see on call doctors that were pretty good too! Also, Joshua at the front desk is always so professional and extremely friendly!!
I contacted South Austin Medical Clinic as they were in my network and I needed to see someone regarding referrals and to acquire a primary care physician. The doctor listed by my health insurance agency didn’t have any availability within …
Dr. Michael Rie is an exceptional doctor. He’s been my PCP since we moved to Austin several years ago. He takes the time to discuss, review my history, recognize life events and life stages and is incredibly accessible through either his assistant or the SAMC online portal. One of a kind and fully trusted.
Worst Dr. office i have ever been to… I don’t even know where to begin with the horrible and inept treatment! Dr. Cut my thyroid dose in half and refused to give me my own test results when i asked for them after such a drastic change in …
Austin is fortunate to still have a small neighborhood medical clinic with caring staff and an onsite lab. …
This is an great clinic. Everybody is very nice and professional. Dr. Martin is the best doctor I have ever had. He listens to your problems and won’t let you go until he solves them.
I was seen by Dr Easterling on Sunday. She is not my PCP, but was in a lot of pain. I have never taken the time to write a review before because I have never had a reason to. …
Been going to this place for over 10 years. Ever since I first moved to austin. Love the staff and the doctors. Bedside manner has always been great for me and my family.
My family loves loves LOVES Dr. Easterling! My husband and our 6 year old just had their appointments with her and as usual, everything went great. Dr. Easterling is thorough, extremely knowledgeable, friendly and a gem of a doctor. Her …
Love my doctor, hate the clinic front desk staff.
I changed Primary Care Physicians a year ago because mine moved out of the area. …
I’ve been to this practice several times and never had any issues. When I called today to set up a first-time appointment for someone in my family the receptionist (who finally picked up after a long wait) was very short and seemed like she …
This review is regarding customer service of those who answer the phone. Today, it was difficult to talk to anyone by phone. I called twice. Both times the phone rang for over 10 minutes. Finally someone answered, asked me to hold, then …
My first visit to South Austin Medical Clinic far exceeded my expectations. Coming from a more corporate ran facility to one that is run by doctors was truly a pleasure. I highly recommend SAMC and Dr. Champlain. I am sure the other doctors here are also amazing!
I had to come here 3 times over a period of 2 weeks. While they technically met all of my minimal needs, that’s the only positive thing I can think of. I found the doctors to be incredibly condescending, the wait times to be absurd (an hour …
This was the best Doctor’s visit I have had since moving back to Texas over 4 years ago. Dr Champlain is experienced, engaged and listens well. My whole family is switching to her.
I really wanted to like this clinic, because I had a great experience with the doctor. However, the front staff is very rude. When calling to make an appointment, cancel an appointment or ask any question, I am almost always asked to …
Terrible. I’ve been coming here for years, although I’m not sure why I continued to subject myself to such a terrible practice when 80% of my experiences were bad, I suppose it may have been out of convince since I live so close and I had …
DO NOT GO HERE! This place is one issue after another from running unnecessary tests to bring in the money to making you set a separate appointment for every little thing to have more billable time to fighting for months to get them to …
TERRIBLE, GONE DOWNHILL
I have been coming here for almost 20 years and the service has gone downhill for the last 3 years. It literally has been a cut of a thousand scratches in …
My husband went in for a follow up to his initial visit, as things have not gotten better for him. At this follow up not only did the doctor ignore the problem at hand, he had crossed so many lines it’s unimaginable. It is extremely …
Dr. Todd Canon is a superb physician whom I have known for almost a decade. I’ve known several doctors throughout my life—including those in private practice, in academic hospitals, as well as my own father who practiced internal medicine …
Update 12/31. They’re still not answering the phone I think their staff is generally trying but either overworked or just don’t have the skills to complete anything involving insurance. I do love the doctors and staff here, but they …
Dr. Canon, who is my PCP for the last several years, is an outstanding doctor. Caring, professional and actually takes time to talk with you and treat you like a human being and not a number. I trust him completely and so much so that he …
I have been going to this clinic for over 7 years. I hate giving bad reviews, but this has gotten so ridiculous I have to warn people. …
Mean people that don’t really care about you, just your money. They are horrible at communication and resort to threats and deception. DO NOT RECOMMEND.
Absolutely the worst experience in my life. Tried to get an appointment and put on hold for 30 minutes and then disconnected. This happened 10 plus times. Finally got through and the lady was entirely rude and acted if she just hates her …
If I could give zero stars I would. This is the worst medical clinic I have ever been to. I’ve gone here about three different times because of its convenience and I already went through the trouble of finding an in network health care …
They have been super helpful for me. My doctor is very friendly and listens to me, and spends the time to explain everything. They are not super busy so it’s not difficult to get an appt quickly. I drive past a few doctors offices to get to this one because they are great
Dr. Canon and his team truly have their patients in mind. Getting an appointment is extremely easy, the nurses and the staff have all been really great to talk to and have a great bedside manner. I would 100% recommend this place to everyone I know in the Austin area.
I’ll keep this simple. Dr Champlaine at South Austin Medical Center, SAMC, is the best Dr I’ve ever had by a long shot. I actually look forward to my visits. I always leave feeling so much better in every way. I’ll never use anyone else. If …
I am a new patient at South Austin Medical Clinic. I came to see Dr. Jacqueline Champlain. She is an amazing doctor! Sadly, it feels uncommon to find a physician who takes the time needed to care for a patient’s whole person, and not just …
I’ve only been going to South Austin Med for a few months but I’m already thoroughly impressed with their professionalism and and the care I’ve received. Dr. Babcock is wonderful and the staff is always attentive and courteous when I’m …
Keep going here! Saw Dr. Jacqueline Champlain and she’s the BEST!!!
Really wonderful staff!
Usually great at getting you in to see a doctor the same day! …
Office staff are unhelpful and substandard. I’ve never had as poor of an experience at any health-related facility as I have had here.
Went to see Dr Jacqueline Champlain at SAMC. The staff at SAMC are so nice and welcoming. Providers are very helpful and professional.The atmosphere is nice, calm, clean and still following Covid19 Safety Precautions.She has been my doctor …
The wait was long for an appointment, but most clinics are. The doctor and nurse were both very personable and patient (no pun intended 😷). It was the first time at this clinic and I’ll be going back. …
Had a good experience with this clinic until I scheduled an appointment with Dr. Weidman. He was extremely condescending from the second he walked in the door, making it seem like I was wasting his time for getting a physical. He then …
I have been going to South Austin Medical Clinic since I was a child. I have seen just about every dr there. The staff is very friendly and welcoming. My dr, Dr. Easterling is just wonderful. She is so patient and kind and always takes time …
Nice hospital located in South Austin.Currently its open for appointment and social distancing followed within the premises. Wait time is little longer than earlier.
Dr Champlain is a wonderful doctor. The wife and I love her. I was so upset when I was notified that she had left the arc clinic in manor. Im so happy to have found her at s.a.m.c. . The front office is not so friendly. But the doc. Is …
I have been a patient here for over 20 years, continue to go here because all the doctors are excellent, and I have received excellent care. All my family members go here too. Wait times depend on how busy the office is; it is a busy …
This was my first time here. Masks & physical distancing required in the waiting room. Front desk staff are very busy so they may seem to be short with patients during paperwork processing and whatnot, I can understand. Everyone was …
If you want quality care DON’T GO HERE
I’m going to try to make this short. …
Exceptional doctors who treat us like people who really care. Even though it is not near my home, I don’t mind traveling to go somewhere where I am listened to and treated with such personal care and concern by each doctor and staff me …
I was just in this clinic last week and saw Dr. Champlain. She is truly an amazing Dr. who listens to what you have to say and how you are feeling. She then helps you find the right care plan for you and your body. I did not feel rushed during our visit, it felt like home 🙂
Amazing Service
I had attended the South Austin Medical Clinic and the service I received was …
I have been coming to this office for years,this does not reflect the doctors at all. My issue is with the unprofessional office staff. …
Beds suck. Old. Toilets are too damn low for adults, especially adults already in pain.
Put a safety bar by the sink!! …
I’ve been seeing Dr. Runyan as my PCP for a long time and have always been happy with how she handles my healthcare. If necessary, she refers me on to the right place or person to handle any issues. She is pragmatic about meds and …
Dr. Runyan is exceptional — she provides care that is compassionate and down-to-earth. She was referred to me by a one of my woman friends, and I’ve referred several of my friends to her in turn. …
Dr. Canon and Dr. Rie are both great doctors. I have never had any issue with other staff or any complaints in general. I have been coming here for a couple years now and I have never written a review. I was reading the reviews and thought …
This is not about the doctors at all, they are great. This is about the front desk and the difficulties in getting to speak with someone. If you call the office, you automatically get a “hold please” every time. They explain they are …
5 star experience, needed a same day appointment and got it. The staff was nothing but respectful and fast which is appreciated since we are all taking time off work and have meetings to run back to. I started seeing Dr. Miller he is funny …