worst experience ever , would not recommend Denise or credit union to anyone …they went above and beyond to make things difficult and rude , Denise the loan officer actually hung up on me ..nice
Very poor service the tellers are always snappy and rude got my first loan through them and I do not live in Ames they refuse to take card over the phone and I’ve had a check there for weeks before they even acknowledge it but other times …
Got a loan through this place and they sent me my first bill 2 weeks after the due date. They then sent me a letter a couple days later saying Im delinquent on my payments. I talked to someone on the phone and they said they couldnt do anything about it. I wouldnt recommend this place to anyone
Horrible communication. Was not getting letters they said they were sending out. Didn’t know they have not received the title to a car. Decided to threaten vs. picking up a call and talk to me.
Had numerous loans with RVCU and paid perfect. Was going through a divorce while keeping my good credit, but they turned there back on me. Poor excuses by both Deb and Eric. Thankfully, went with Collins Credit Union, they actually know what there doing.
Great hometown credit union. I had trouble with my debit card when I joined, and they worked really hard to correct the problem, even though the error was with the card vendor. The tellers in Ames are always friendly and helpful. All around, a great place to bank!
We joined River Valley Credit Union when we moved to
Ames 24 years ago. They have earned our trust after years of great service. Over the phone, online or in person they have always been professional, helpful and kind. We are very satisfied customers!
We had an issue with a deposit. Kim stopped in to the Ames office and talked with Olivia. Low and behold Olivia assisted him in taking care of our issue. Great job Olivia! Keep up the great work! Karla Scheuermann
I am not sure why there are so.many 1s on this place. I have been a member longer than most employees there. Since 1980 this has been my credit union. My dad was an original member. We have had problems over the years but I take part of …
Stay away!
Great credit union!
Good back in the day. Not so much anymore.
Great service, they are friendly and willing to go the extra mile.
worst experience ever , would not recommend Denise or credit union to anyone …they went above and beyond to make things difficult and rude , Denise the loan officer actually hung up on me ..nice
Way better then the big banks! Great staff.
Very poor service the tellers are always snappy and rude got my first loan through them and I do not live in Ames they refuse to take card over the phone and I’ve had a check there for weeks before they even acknowledge it but other times …
Got a loan through this place and they sent me my first bill 2 weeks after the due date. They then sent me a letter a couple days later saying Im delinquent on my payments. I talked to someone on the phone and they said they couldnt do anything about it. I wouldnt recommend this place to anyone
Horrible communication. Was not getting letters they said they were sending out. Didn’t know they have not received the title to a car. Decided to threaten vs. picking up a call and talk to me.
Had numerous loans with RVCU and paid perfect. Was going through a divorce while keeping my good credit, but they turned there back on me. Poor excuses by both Deb and Eric. Thankfully, went with Collins Credit Union, they actually know what there doing.
Great hometown credit union. I had trouble with my debit card when I joined, and they worked really hard to correct the problem, even though the error was with the card vendor. The tellers in Ames are always friendly and helpful. All around, a great place to bank!
We joined River Valley Credit Union when we moved to
Ames 24 years ago. They have earned our trust after years of great service. Over the phone, online or in person they have always been professional, helpful and kind. We are very satisfied customers!
My sis and I are always making transfers due to our small business and everyone there always have lots of patience with us! 😊 …
We had an issue with a deposit. Kim stopped in to the Ames office and talked with Olivia. Low and behold Olivia assisted him in taking care of our issue. Great job Olivia! Keep up the great work! Karla Scheuermann
I am not sure why there are so.many 1s on this place. I have been a member longer than most employees there. Since 1980 this has been my credit union. My dad was an original member. We have had problems over the years but I take part of …