This was my second time coming to Sam Levitz and, like the first time, I wasn’t disappointed. Jose introduced himself and welcomed us to the store. He asked what we were looking for and directed us in the right direction. As we looked …
I went into Sam Levitz about a week ago. Cassie assisted me within the store. I bought a gorgeous new couch set, which is amazing and really good quality. I was disappointed that the set couldn’t be delivered until a week later. Even though …
Do not purchase service warranty, it’s a scam. We were told the warranty covered pet stains, when we requested service Sam Levitz and their warranty CO CBS sent a tech..I indicated to tech that I’ve been trying to get a hold of “customer …
Came in the store just to take a look around and ended up finding a very nice bedroom set for a great price. The gentleman that helped us was very informative and friendly. He answered all of our questions and made the process of purchasing …
Customer service has definitely went down. I would definitely rate -5 star if possible. Communication within the store is horrible, after waiting 2 months for a bunkbed set they tried delivering it 3 times with missing hardware. Forget …
Very good. Went in for a love seat sofa but couldn’t resist the 30 month interest free loan. Ended up getting a couch, chair, two end tables, and a coffee table. This was yesterday and I and the wife are still tickled about it. The folks at Sam Levitz are low pressure and know their stuff. We are so glad we went.
My family and I recently moved here with the intent to purchase many new furniture items. After a quick search we found Sam Levitz in Tucson. Decided on a whim to stop in and see what was being offered. We had no idea that once we walked in …
Visited Sam Levitz today for the first time! When we drove into the parking lot we thought we were at the wrong location as it looks like a giant warehouse. But don’t let that fool you! This store houses the motherload of furniture! Tons …
My mom placed an order in person to have it delivered. On Wednesday when the delivery day came she we got a call that the delivery was moved to Friday. Yet they came Wednesday and delivered the bed frame with no mattress, said mattress will …
We were assisted by Aaron Pacheco and he was very friendly and accommodating. Highly recommend visiting him if you’re looking for some new furniture, have questions on particular products, or looking for ideas to change up your furniture …
Sam Levitz deserves a negative rating. They ripped me off for over $2500. Complaints have been filed with the Better Business Bureau and Federal Trade Commission over their deceptive and dishonest business practices. Do NOT ignore the bad …
David, was very nice and attentive. He displayed a genuine concern for our customer service satisfaction. Sales people live David is one of the reason we continue to shop with Sam Levitz. …
David was amazing help and had great customer service. He didn’t hover over us, we came to him and he checked on us every couple of minutes. He checked us out very smooth and efficient. We look for him whenever we go to Sam Levitz!
Great experience! As I came in the door I was greeted and given directions to the area I needed. I quickly was able to find the area and made a selection. Salesman James helped that process go quickly and smoothly. A quick trip to the …
Rubi, the sales representative was absolutely awesome. Her levels of patience and tolerance coupled with her humor, was impressive. We were especially impressed about her subject knowledge that gave us confidence in buying from you. Our overall experience was delightful.
Thank you
This was one of the worst experiences I’ve ever had with a store. We bought a bedroom set in September. Multiple problems have happened since then. First, we were told that our furniture would be delivered in the evening on Tuesday, then …
I knew what I wanted and sales associate ‘Mary’ knew where to find it. I was in and out of the 36th street store in under 20 minutes.
Mary was great! Helpful and kind. …
I only had an hour and really needed to make a couch purchase. Jose was so fast, showing me all the couches that matched my wishlist, walking me through pricing options, getting me approved for the credit and completing the purchase. I am so delighted with the fast and efficient service, and so excited for my great new couch!
Tristan was patient, knowledgeable, and friendly from the start. He was attentive and understanding, and did a great job. I only wish his managers had been better organized to provide him and the other sales people on the floor more …
great customer service! I walked in and was greeted immediately. Showed my Sales person, Mike, what I was looking at online and he showed me the products in store and went right to work getting everything ordered for me. Including the 5 …
Daviid, our associate, was incredibly helpful and kind! Great experience working with him. We found what we needed at a great price and he helped us the whole time. Will buy from here again.
Absolutely never ordering from this place again. I placed an order for $1500 worth of furniture on July 26th. I was told a part was missing and it would be available early August. Early August came and went, I received no update about the …
The entire experience was exceptional! I first must say that our sales person was Jeff D. and he went above and beyond without us even asking! We purchased many pieces and had many questions and he knew almost all the answers immediately or …
I came in to buy pillows and pillow covers, but I had no knowledge on what to buy. Elena helped me find exactly what I needed with ease! Not only that but she went the extra step of finding out what type of mattress I would sleep best in. …
Just moved into a new apartment and needed to purchase furniture. A few coworkers suggested sam levitz so I thought I’d check it out. Liked a few pieces so decided to put in an order for them. Our salesman (Fred Felix) was absolutely awful. …
Walked in just to browse and was immediately greeted by Aaron, who was very welcoming and helpful. I found a sofa and loveseat set that are perfect for me on super special pricing. Aaron took the time to explain the protection program, and …
Very bad miscommunication on Sam Levitz part. I received an email confirmation about 3days prior to delivery date regarding delivery hour time window. Delivery was somewhere between 11am to 3pm. No problem, there was a confirmation button …
Went to this location yesterday evening and the only time we were addressed or acknowledged was when we were leaving. We found the perfect couch, but due to the lack of service or assistance offered, we decided to take our business …
This was the easiest process of buying furniture that we’ve ever done! Ashley was so kind and so helpful but yet gave us space to make our decision and change our minds! We walked out totally satisfied going there was the best decision that we made! She made us feel like it was family.
Very unhappy with the delivery today from Sam Levitz. We had our mattress delivered no bed frames no cover protector. Then they say they can deliver another day. Delivery men name Bobby; were extremely rude got in my man face telling him I said look at me in saying I’m not taking them. Call customer service sucked Paula
I was disappointed because they didn’t deliver on the appointed time and they were a little unprofessional. I typed a scathing review before they had a chance to make it up to me thinking there’s no way they would. They definitely did though, by assembling my piece that I had expected to assemble. So thank you Sam Levitz!
Terrible customer service after the sale. The delivery and installation was below par. When we found a problem it was impossible to get a hold of someone to fix our issue. We were going to go back to buy new sofas, but after this we’ll look …
Luz Rodriguez was very helpful and informative. She gave us suggestions for what we came in looking for and was very knowledgeable about all the products. She gave us time and space to browse and was available when we had questions. We walked out super happy and excited for our new bedroom set, mattress, dining set and tv stand.
Had an amazing experience with Tony. He was a great salesman. He didn’t overwhelm us and bother us like most salesman do. He allowed us to brows around while we did our shopping and checked in with us occasionally. Happy to have made a purchase through him. Can’t wait to receive our new couches, entertainment center, and table!!
Once again Excellent Experience shopping here. Very fast and professional service on part of sales representative Fred Felix!!! Will definitely be doing business at Sam Levitz Furniture.////12/16/19. When you receive bad service you had to …
Robert and Fred are an absolutely amazing team of salesmen to work with at the 36th location! These two men make you feel comfortable, relaxed and not pressured. They honestly were the most understanding and helpful duo. I have been a …
The buying process with Rene was wonderful. He was knowledgeable, friendly, helpful, and patient. I am very glad he was the one who helped us! I highly recommend Rene. …
Markus was really patient with our family in making sure we took our time deciding the right pieces of furniture. The process of looking around, testing comfort, and finally ordering our furniture went very smoothly and left my husband and myself stress-free leaving the store. We cant wait to receive our new couches in a few days 🙂
My experience was truly amazing. I needed a bed that would better support my back issues. The expert really assisted on being able to compare and get the bed that was right for me. Did not try to sell me on an expensive bed. I was able to …
I have always had great service at Sam Levitz. My parents never bought any furniture anywhere else, and now I’m following in their footsteps! Great furniture and a great price. Always the best!
The sales associate who assisted me today was very professional and courteous. He made sure all of my questions were answered. He offered items that would help me complete my order and remained professional after I requested to make a …
I am only giving them one star because there is no option for zero stars. Three years ago, I went around and around for 4 months with Levitz because the bed they delivered had defective under bed drawers. After 5 trips to our home with a …
The customer service is Terrible!!! We always have to work with a manager. Salesman lie to us about our furniture delays and the manager tells us they have plenty of the item we are buying. Salesman tell us to pick up at one store and that …
Pedro is a true professional when I was talking to him about buying several pieces of furniture, he made sure that all my questions were answered. He explained in detail the benefits in each piece of furniture. He treated me as a valued …
We purchased a sofa and love seat from a sales person Mike Adams. He was extremely knowledgeable about the product and very professional in his customer approach and his dealings with us. He is the best sales person we have ever dealt with …
Awesome experience from beginning to end. Javier was my salesperson, and provided excellent service by answering all questions and fulfilling my needs. Financing was quick and painless. The delivery team explained the process in detail, yet …
Salesperson was very helpful. We wanted a different set up in our living room and he worked it out so we could mix match the sofas and love seat to accommodate us in our living space. We just have to wait on two sections.
Our sales person was Jeff Dewey, he did an excellent job. He was very patient and put up with my questions and looked up every piece of furniture I was looking at so I could make an informed decision about price and delivery time frame. …
Online ordering from Sam Levitz is a nightmare. I ordered a desk, and I was told someone would reach out to schedule my pickup. No one did so I went in store today to see what was going on and they said the item I purchased was back ordered …
I had a great experience at Sam Levitz .Jerry Salazar was my sales man.He was very polite and courteous. He was able to attain a fifty dollar discount, on our futon as it was the floor model. He assured me of a warranty but I declined. He …
Spoke way to soon!!! Whole orders got screwed up took our old furniture and doesn’t have the furniture we ordered. They are willing to sell us another one for $2000 more!!!! …
Ramiz assisted me with my purchase. I was thankful he allowed me to browse at my leisure and not hover like so many places usually do.
I was able to find what I wanted without feeling pressured, which to me is very …
To preface, we didn’t end up buying anything from Sam Levitz, but we did get a tremendous amount of help from James Hessler. He was outstanding to work with and went the extra mile for us when he didn’t need to. If you go in to their 36th st location, make sure to ask for him.
Jose was great in helping us find the perfect sofa for our living room. He was quick to provide different options to something was a little out of our price range, and he provided lots of information regarding the products. Absolutely great service, we will definitely return to this specific Sam Levitz.
David did a great job of showing us some furniture. He left us alone so we could look around at different pieces through out the store. We found a high quality couch & ottoman that we really liked and closed the deal w/David. Good …
The warehouse has a nice variety of furniture for you to look at. Definitely fair prices. And there was always a person of the staff there to help you. It felt a little too crowded, definitely felt a little bit uncomfortable because of the …
Originally the experience started off nice. I had a salesman, Mike A. Who let me shop from a distance and was there to help me when I was ready. Although between ordering the living room set and it actually getting to my living room I faced …
Came in to view an item listed online. I had no issues finding the floor model, did not experience pushy salespeople but there were plenty available if needed. This is a large warehouse showroom with a massive selection of furniture. …
I bought a sofa and a love seat from this Sam Levitz but don’t recommend this store because of dishonest sale practices. Before deciding to buy the items, I went twice and each time asked about the price of two items that I was interested …
The delivery experience was horrible. My wife and I were told the window for delivery would be 1-5PM when we bought the item. Then, we were not warned 48 hours in advance of our delivery time, as were supposed to be and were told we …
Great customer services, salesman made himself available but was not too pushy to get us to buy. He was patient as we selected 2 individual items and very accommodating. Informed us of 48 hour return policy in case we don’t like item once it is home. I will definitely consider working with him in the future for furniture purchasing.
My husband and I enjoyed our shopping experience today. Our salesperson was Andrew and he was simply awesome! He was very helpful. When the living room set I wanted wasn’t available, he went above and beyond to first look for it and then …
The salesperson Olivia was the best salesperson I have ever worked with. She is very knowledgeable and extremely patient as I made my final decision. …
Lucero was very helpful and patient with us to get furniture for two bedrooms for a great experience for the two times we came here for furniture. Highly recommend her for help here she is very friendly and explained things amazingly.
Mads was helpful, professional and attentive. Her approach with attentiveness was spot on. She was there when we had questions and she allowed us the opportunity to shop and look around without feeling rushed or pressured. What I really …
Where do I start…let’s start at me spending over $7000.00 (paid off completely not financed) on 2 rooms of furniture only to be told that the the original leather power reclining sofa set was no longer being manufactured AFTER I purchased …
Today I had a very good experience at Sam Levitz! My sales rep Mariah, was fantastic! Helpful & very eager to help me find exactly what I was looking for. I am pleasantly pleased with my experience today.
Told me furniture set was in stock and would be delivered early April. After it didn’t come, they told me it’s on back order and should come early May. Then was called again to tell me it will be early June… Saying it could be delayed even longer. Not happy being promised one thing and not delivering.
Mariah at the 36th St. location was fantastic. She was very helpful and not overbearing so we could deliberate about our options. Mariah was always close though to answer any questions we had and made the experience smooth. Will definitely be coming back.
Your salesman Richard Scott was fantastic. He didn’t swarm me when I came in the door like many do there. He greeted me and gave me space to start looking and said if I had questions that he would be close. That was great because I don’t …
We were very pleased with the excellent service and attention we received from Ashley Sisneros. She was cordial and upon introducing herself and showing us to the area of our particular interest, didn’t smother us and left us to browse at …
The show room was so nice and lots of beautiful choices. Fred our sales associate was patient and knowledgeable. I ended up buying my daughter a complete living room set . I will be going back soon as there were a few more pieces I was eyeing.
I feel like I’m doing potential unfortunate customers a dishonesty by giving you guys 1 star , of course your sales team is going to be top tier because you want everyone’s money . But after that ! Forget it , it’s got to be the worst …
No matter what the sales man says……THE DELIVERY GUYS WILL NOT REMOVE/HAUL YOUR OLD FURNITURE FOR YOU!! As a single mom, I was fed this lie, then had the hurry up while the delivery guys were standing there and remove my old couch set within 5 mins cause that’s all the time they would wait.
Great with sales, but delivery schedule is totally useless. They gave me three different dates. Three different time periods. Who can be home three days in a week? I rearranged my schedule, they changed it. I asked to change the ship time …
Went in looking for a bedroom set . Kyle waited on us , in a matter of minutes we found a set, all in stock, had delivery date, paper work all done., We are very satisfied with our purchase. Ty Kyle for prompt service.
Adam and Renee Peru , Safford az.
This is the second time I spoke to the “Office manager” I get we have our bad days, but this time once again she is rude, didn’t want to transfer me to a manager without a “reason” till I asked for the managers name. Kept transferring me …
Customer service Luz is amazing. She was patient, knowledgeable, no pressure to buy and with your interests in mind. Resourceful and efficient. The store was clean, organized and welcoming. Many options available for various purposes …
Ugh, where do I begin.
Purchased two bedroom sets and two mattresses and couches in April. Bedroom dressers came damaged because the delivery guys pretty much just threw everything. …
Had wonderful sales associates Lorraine amd Kathy! Bery patient and helpful in shopping. With furniture not in atock they kept me informed each week as to the status. As always, great service at Sam Levitz!
I was in looking to replace our pitiful couch, now that the kids are gone. A lovely associate named Lorraine greeted us at the door and helped us find exactly what we wanted, at a great discount I might add! Having saved a bit on the …
I purchased a mattress a couple months ago and the service was decent. Was told for purchasing the mattress I could come back and purchase anything and get 300 off. Came back to purchase a bed frame and was told no 300 off. Was …
If I could rate less than a 1 star I would. It’s now September and I canceled an order from May due to them not delivering on their promises. I’ll start off by saying the only positive experience I had with Sam levitz was my second sales …
Update 5/27/21 – Delivery was perfect! Sadly, within my 48 hour window I decided the headboard I selected was not going to work. I am a sunshine gal and the fact that it literally blocked one of my bedroom windows was no bueno. Called …
Mary and Paul helped me most recently….I was very thankful for the help I received. Mary has helped me with a few sales and always lead me to the best deals, helpful and friendly, she really worked hard for me. I would recommend Mary to …
I will never do business with them again. I bought a queen mattress from them and when they delivered it they couldn’t wait 5 minutes for my girlfriend to get home so they decided to learn it against my 2016 Harley Davidson motorcycle. They …
They are selling furniture they can’t deliver..been promising for 8 months now say they can’t get it but there still selling it !!
Mr. LEVITZ won’t return a phone call. …
Ian and Rick from the Palo Verde location in Tucson were excellent! Very personable and attentive to our needs. Not once did we feel like they were trying to oversell us, and they were very helpful. I would highly recommend seeking them out …
Sam Levitz is a joke. The sales staff are suppose to contact their customers on a weekly basis to update us on the order and they don’t. Communication between the sales location and the delivery/warehouse location is terrible. Sales …
Edwin is an amazing sales person!!! As soon as I walked in he was quick to greet me knowing they closed 20 minutes, he was patient and follow up throughout the warehouse. He is still very new but every question I had he was able to have an …
I recently visited Sam Levits to purchase a dresser drawer set. I was greeted by Luz, her customer service was impeccable. She took her time made sure we were fully taken care of all while never being pushy. I would definitely recommend …
Spent 2300 on couch, love seat & recliner less than 2 years ago w/ 5 yr full warranty. Was promised warranty covered ANYTHING. Couches are rarely sat on. They began falling apart. electrical issues, arm fell apart, etc Called for warranty. …
Ask for Mikayla at the door! I had no idea how to shop for furniture when I came to Sam Levitz. All I knew was that I had an idea of what I wanted but no clue where to start. I was greeted by Mikayla and she was wonderful! She asked me …
This use to be a reliable place to get decent furniture. No more. Have waited nearly 8 weeks for bedroom furniture . Now told by customer service that it is out of stock and unsure when it will be available. I paid for it in full. No …
MiKayla was very helpful and so sweet! My shopping experience was perfectly perfect in every way👌 She explained the difference of each and gave me her recommendations based on what I was needing it for. If you ever need anything be sure to ask for her! …
I wouldn’t even rate a one star. We bought this mattress with our bedroom set. We bought a new home to enjoy filling this home with new furniture. Very very disappointed in the mattress. They sent two different mattress inspectors, and both …
We had a great experience shopping in this store! Our customer service was excellent. The people were friendly and we were able to find some great pieces and furnishings for our new home!
This place is just awful. I’m not gonna even go into the long story because I’m sure everyone has had similar dealings with this place and sales reps. Don’t buy from here unless you’re willing to wait and be lied to. Yuck. Horrible in every way
We had a great experience when purchasing out sofa . But it broke in less then a year. They sent a tech out he said it was a manufacture defect. They would order the part but it would take 3 to 4 weeks. I have called once a week to follow …
This place is a JOKE!!! They are useless people!!! They staff is rude and can’t follow simple instructions!! Don’t waste your time! There delivery peolpe don’t have appropriate communication with the store. I can’t wait to get my furniture and NEVER DEAL with them again. Please save your money people.
After waiting 6 months for the bedroom furniture my brother had to leave his winter home and go back to his permanent residence. I offered to let the furniture delivery in. I live one hour away, have young kids and work. My brother …
They have a huge selection, fair pricing and knowledgeable and helpful sales people. Deonis was very helpful, knew his products and made constructive suggestions. I am very appreciative of my experience today and came home with two brand new couches and a rug that are beautiful, affordable and will make my house feel like at home.
Cici greeted me at the door. Super nice and welcoming. Cici helped me find the couch and recliner I was looking for. She was kind and down to earth through the process. Seems like a great person. Actually all the employees seemed like great …
We had a perfect furniture purchasing experience today. Mariah was our sales associate and was exceptional, she was very knowledgeable was able to answer all of our questions. She made it a very positive experience! She is extraordinary asset to Sam Levitz.
I’m really disappointed. I ordered a six-item bedroom set at an amazing price on April 13th, 2022. I contacted them numerous times, asking for an update on delivery because I was told there was going to be a wait. …
I waited 5 days for my furnitures and I was supposed to have today it in the morning but the driver didn’t deliver it and I called at least with 7 people and no one could help me, every time they were telling me different information about …
The sales staff left something to be desired. I asked for a coffee table for my laptop and no associate would help me. The warehouse staff was ironically much more polite and sociable.
My experience with Sam Levitz today was very frustrating. A little over a week ago we had purchased a dining table. The delivery men came and set it up in our home which was great, however later we noticed that the bench from our table was …
Totally disappointed in the product and follow up on defective mattress they sold me, delivered on Tuesday I noticed as I was getting ready to put sheets on mattress that the stitching was messed up, I immediately contacted the store and …
They are incredibly disorganized and it seems none of their employees are trained on their computer system. Wasted over 2.5 hours between a fumbling salesmen and driving to the wrong location for their warehouses after their incompetent …
Be careful buying from here! They are fast to take your money and make you good offers. The couch I purchased from here are not even a year old and they aren’t holding up (cushions made very cheap). I have reached out to their customer …
My wife and I brought a whole new furniture for our bedroom in July and got the furniture on Sept 4 but the bed frame came without the hardware. So they took it back. We waiting until Oct 1 to get the new bed frame and the frame didn’t …
Customer service is horrible. I purchased multiple items from Sam Levitz, each time hoping they would improve their customer service only to be disappointed time and time again. People are rude and their delivery services is horrible. If …
Had a table delivered that had no hardware to attach the legs and missing screws from the stools. They couldn’t locate them or replace the table set. I had them come get the set for a refund and was told it would process within a day and …
We purchased a bedroom set and a dining room table. The sales person who helped us was fast and got us through the process easily. We didn’t finance so maybe that helped in time spend. Some of our order was not in house and would be …
The Ghetto….. If you want your furniture six months later have fun waiting. My husband purchased a bed ( thousands of dollars) and the delivery date keeps getting delayed. ETA is now six months later…. The sales rep will not give us any contact info regarding the store manager. The Ghetto……
Had a great experience today. Kristyna was very professional very attentive and listened to my wife’s needs. Sam Levits on 36th and Krystyna our new sales lady there have earned our future business.
Great clearance prices but it takes for everrrrrrr and l mean forever to pick up the furniture. It is frustrating. I have found good sales and we are very happy to find discounted opportunities there but the buying and picking it up process is a nightmare
The delivery services are the worst I ever had before; the day of the delivery the folks in charge to do it called me to ask if the apartment where I live was in the first floor because if the couch doesn’t fit in the elevator they won’t …
Krystyna was amazing! She was not overwhelming us with her presence but when my husband and I were ready she was there and helped us with great attitude and kindness. We will be buying from her again! Thank you Krystyna!
I purchased a mattress at Ashley’s in ORO VALLEY. The salesman Francisco could not have been more obliging or helpful. If anyone would like to have a great experience like I did ask for Francisco, he is the best furniture sales person I’ve ever dealt with.😊 …
We went in on Labor Day to check out the sales. We ended up buying a living room set, a dining room set and a recliner chair from Mr. Deonios Grace. He was an excellent sales person – no pressure and he answered all of our questions. Thank you!
Customer Service warranty/replacement is a joke! If I could give no stars I would. After the 1st delayed delivery by 2 months, had our couch only 3 months, it broke. Warranty determined a piece needed replaced. That was back in February! I …
The cashiers don’t know what they are doing. They made me pay off my balance because I wanted to pick up my order instead of getting it delivered so they changed my order for pick up and the cashier confirmed it would all be ready by a …
Today 10/8/2022 i did not receive my delivery because of two errors they made: #1 they put my contact number incorrectly (no wonder I did not get a delivery confirmation call or text), and #2 they put a wrong delivery date on the receipt. …
I know it’s cliche but they don’t even deserve the one star.
– Sales reps are cheap and dishonest
– Ordering system is outdated and inefficient. They WILL mess up your order so …
Dylan and Loren were awesome. Purchased King bed and accessories. They took their time and ensured we had all our questions were answered. Will definitely shop here again. Recommend this store. Be prepared, backorder seems to be a common theme.
Edwin is absolutely the best of the best. Edwin was so kind, professional but relatable and KNOWLEDGEABLE! I have chronic hip and back issues and was recommended to buy a new bed. Edwin was able to actively listen to my concerns and …
Was looking for a new recliner and had stopped buying at Sam Levitz due to quality and started buying at Big Lots, however decided to give it another try after years away. Was not disappointed, found a quality chair at an awesome price. The …
This was my second time coming to Sam Levitz and, like the first time, I wasn’t disappointed. Jose introduced himself and welcomed us to the store. He asked what we were looking for and directed us in the right direction. As we looked …
I went into Sam Levitz about a week ago. Cassie assisted me within the store. I bought a gorgeous new couch set, which is amazing and really good quality. I was disappointed that the set couldn’t be delivered until a week later. Even though …
Do not purchase service warranty, it’s a scam. We were told the warranty covered pet stains, when we requested service Sam Levitz and their warranty CO CBS sent a tech..I indicated to tech that I’ve been trying to get a hold of “customer …
Came in the store just to take a look around and ended up finding a very nice bedroom set for a great price. The gentleman that helped us was very informative and friendly. He answered all of our questions and made the process of purchasing …
Customer service has definitely went down. I would definitely rate -5 star if possible. Communication within the store is horrible, after waiting 2 months for a bunkbed set they tried delivering it 3 times with missing hardware. Forget …
Very good. Went in for a love seat sofa but couldn’t resist the 30 month interest free loan. Ended up getting a couch, chair, two end tables, and a coffee table. This was yesterday and I and the wife are still tickled about it. The folks at Sam Levitz are low pressure and know their stuff. We are so glad we went.
My family and I recently moved here with the intent to purchase many new furniture items. After a quick search we found Sam Levitz in Tucson. Decided on a whim to stop in and see what was being offered. We had no idea that once we walked in …
Visited Sam Levitz today for the first time! When we drove into the parking lot we thought we were at the wrong location as it looks like a giant warehouse. But don’t let that fool you! This store houses the motherload of furniture! Tons …
My mom placed an order in person to have it delivered. On Wednesday when the delivery day came she we got a call that the delivery was moved to Friday. Yet they came Wednesday and delivered the bed frame with no mattress, said mattress will …
We were assisted by Aaron Pacheco and he was very friendly and accommodating. Highly recommend visiting him if you’re looking for some new furniture, have questions on particular products, or looking for ideas to change up your furniture …
Sam Levitz deserves a negative rating. They ripped me off for over $2500. Complaints have been filed with the Better Business Bureau and Federal Trade Commission over their deceptive and dishonest business practices. Do NOT ignore the bad …
David, was very nice and attentive. He displayed a genuine concern for our customer service satisfaction. Sales people live David is one of the reason we continue to shop with Sam Levitz. …
David was amazing help and had great customer service. He didn’t hover over us, we came to him and he checked on us every couple of minutes. He checked us out very smooth and efficient. We look for him whenever we go to Sam Levitz!
Dear Sam Levitz,
WOW!!! What an experience!!! ” Robert Yordani,” is a true “PROFESSIONAL!!!” …
Great experience! As I came in the door I was greeted and given directions to the area I needed. I quickly was able to find the area and made a selection. Salesman James helped that process go quickly and smoothly. A quick trip to the …
Rubi, the sales representative was absolutely awesome. Her levels of patience and tolerance coupled with her humor, was impressive. We were especially impressed about her subject knowledge that gave us confidence in buying from you. Our overall experience was delightful.
Thank you
This was one of the worst experiences I’ve ever had with a store. We bought a bedroom set in September. Multiple problems have happened since then. First, we were told that our furniture would be delivered in the evening on Tuesday, then …
I knew what I wanted and sales associate ‘Mary’ knew where to find it. I was in and out of the 36th street store in under 20 minutes.
Mary was great! Helpful and kind. …
I only had an hour and really needed to make a couch purchase. Jose was so fast, showing me all the couches that matched my wishlist, walking me through pricing options, getting me approved for the credit and completing the purchase. I am so delighted with the fast and efficient service, and so excited for my great new couch!
Tristan was patient, knowledgeable, and friendly from the start. He was attentive and understanding, and did a great job. I only wish his managers had been better organized to provide him and the other sales people on the floor more …
great customer service! I walked in and was greeted immediately. Showed my Sales person, Mike, what I was looking at online and he showed me the products in store and went right to work getting everything ordered for me. Including the 5 …
Daviid, our associate, was incredibly helpful and kind! Great experience working with him. We found what we needed at a great price and he helped us the whole time. Will buy from here again.
Absolutely never ordering from this place again. I placed an order for $1500 worth of furniture on July 26th. I was told a part was missing and it would be available early August. Early August came and went, I received no update about the …
The entire experience was exceptional! I first must say that our sales person was Jeff D. and he went above and beyond without us even asking! We purchased many pieces and had many questions and he knew almost all the answers immediately or …
I came in to buy pillows and pillow covers, but I had no knowledge on what to buy. Elena helped me find exactly what I needed with ease! Not only that but she went the extra step of finding out what type of mattress I would sleep best in. …
Just moved into a new apartment and needed to purchase furniture. A few coworkers suggested sam levitz so I thought I’d check it out. Liked a few pieces so decided to put in an order for them. Our salesman (Fred Felix) was absolutely awful. …
Walked in just to browse and was immediately greeted by Aaron, who was very welcoming and helpful. I found a sofa and loveseat set that are perfect for me on super special pricing. Aaron took the time to explain the protection program, and …
Very bad miscommunication on Sam Levitz part. I received an email confirmation about 3days prior to delivery date regarding delivery hour time window. Delivery was somewhere between 11am to 3pm. No problem, there was a confirmation button …
Went to this location yesterday evening and the only time we were addressed or acknowledged was when we were leaving. We found the perfect couch, but due to the lack of service or assistance offered, we decided to take our business …
This was the easiest process of buying furniture that we’ve ever done! Ashley was so kind and so helpful but yet gave us space to make our decision and change our minds! We walked out totally satisfied going there was the best decision that we made! She made us feel like it was family.
Very unhappy with the delivery today from Sam Levitz. We had our mattress delivered no bed frames no cover protector. Then they say they can deliver another day. Delivery men name Bobby; were extremely rude got in my man face telling him I said look at me in saying I’m not taking them. Call customer service sucked Paula
I was disappointed because they didn’t deliver on the appointed time and they were a little unprofessional. I typed a scathing review before they had a chance to make it up to me thinking there’s no way they would. They definitely did though, by assembling my piece that I had expected to assemble. So thank you Sam Levitz!
Terrible customer service after the sale. The delivery and installation was below par. When we found a problem it was impossible to get a hold of someone to fix our issue. We were going to go back to buy new sofas, but after this we’ll look …
Had a great experience while shopping for a living room set and had the assistance of Jacob. …
Sam Levitz had some really good deals for quality furniture. The staff was very helpful, relaxed, and knowledgeable. …
Luz Rodriguez was very helpful and informative. She gave us suggestions for what we came in looking for and was very knowledgeable about all the products. She gave us time and space to browse and was available when we had questions. We walked out super happy and excited for our new bedroom set, mattress, dining set and tv stand.
Had an amazing experience with Tony. He was a great salesman. He didn’t overwhelm us and bother us like most salesman do. He allowed us to brows around while we did our shopping and checked in with us occasionally. Happy to have made a purchase through him. Can’t wait to receive our new couches, entertainment center, and table!!
Once again Excellent Experience shopping here. Very fast and professional service on part of sales representative Fred Felix!!! Will definitely be doing business at Sam Levitz Furniture.////12/16/19. When you receive bad service you had to …
Robert and Fred are an absolutely amazing team of salesmen to work with at the 36th location! These two men make you feel comfortable, relaxed and not pressured. They honestly were the most understanding and helpful duo. I have been a …
The buying process with Rene was wonderful. He was knowledgeable, friendly, helpful, and patient. I am very glad he was the one who helped us! I highly recommend Rene. …
Mary is always there and attentive. I let her know what I’m looking for and she knows exactly what I want. She is very personable and courteous. …
Markus was really patient with our family in making sure we took our time deciding the right pieces of furniture. The process of looking around, testing comfort, and finally ordering our furniture went very smoothly and left my husband and myself stress-free leaving the store. We cant wait to receive our new couches in a few days 🙂
My experience was truly amazing. I needed a bed that would better support my back issues. The expert really assisted on being able to compare and get the bed that was right for me. Did not try to sell me on an expensive bed. I was able to …
I have always had great service at Sam Levitz. My parents never bought any furniture anywhere else, and now I’m following in their footsteps! Great furniture and a great price. Always the best!
The sales associate who assisted me today was very professional and courteous. He made sure all of my questions were answered. He offered items that would help me complete my order and remained professional after I requested to make a …
I am only giving them one star because there is no option for zero stars. Three years ago, I went around and around for 4 months with Levitz because the bed they delivered had defective under bed drawers. After 5 trips to our home with a …
The customer service is Terrible!!! We always have to work with a manager. Salesman lie to us about our furniture delays and the manager tells us they have plenty of the item we are buying. Salesman tell us to pick up at one store and that …
Pedro is a true professional when I was talking to him about buying several pieces of furniture, he made sure that all my questions were answered. He explained in detail the benefits in each piece of furniture. He treated me as a valued …
We purchased a sofa and love seat from a sales person Mike Adams. He was extremely knowledgeable about the product and very professional in his customer approach and his dealings with us. He is the best sales person we have ever dealt with …
Awesome experience from beginning to end. Javier was my salesperson, and provided excellent service by answering all questions and fulfilling my needs. Financing was quick and painless. The delivery team explained the process in detail, yet …
Salesperson was very helpful. We wanted a different set up in our living room and he worked it out so we could mix match the sofas and love seat to accommodate us in our living space. We just have to wait on two sections.
Our sales person was Jeff Dewey, he did an excellent job. He was very patient and put up with my questions and looked up every piece of furniture I was looking at so I could make an informed decision about price and delivery time frame. …
Online ordering from Sam Levitz is a nightmare. I ordered a desk, and I was told someone would reach out to schedule my pickup. No one did so I went in store today to see what was going on and they said the item I purchased was back ordered …
I had a great experience at Sam Levitz .Jerry Salazar was my sales man.He was very polite and courteous. He was able to attain a fifty dollar discount, on our futon as it was the floor model. He assured me of a warranty but I declined. He …
Spoke way to soon!!! Whole orders got screwed up took our old furniture and doesn’t have the furniture we ordered. They are willing to sell us another one for $2000 more!!!! …
Ramiz assisted me with my purchase. I was thankful he allowed me to browse at my leisure and not hover like so many places usually do.
I was able to find what I wanted without feeling pressured, which to me is very …
To preface, we didn’t end up buying anything from Sam Levitz, but we did get a tremendous amount of help from James Hessler. He was outstanding to work with and went the extra mile for us when he didn’t need to. If you go in to their 36th st location, make sure to ask for him.
Jose was great in helping us find the perfect sofa for our living room. He was quick to provide different options to something was a little out of our price range, and he provided lots of information regarding the products. Absolutely great service, we will definitely return to this specific Sam Levitz.
David did a great job of showing us some furniture. He left us alone so we could look around at different pieces through out the store. We found a high quality couch & ottoman that we really liked and closed the deal w/David. Good …
The warehouse has a nice variety of furniture for you to look at. Definitely fair prices. And there was always a person of the staff there to help you. It felt a little too crowded, definitely felt a little bit uncomfortable because of the …
I will never even think of going to this place for anything again. I wish I could give this zero stars, but one is lowest that is allowed. …
Originally the experience started off nice. I had a salesman, Mike A. Who let me shop from a distance and was there to help me when I was ready. Although between ordering the living room set and it actually getting to my living room I faced …
Came in to view an item listed online. I had no issues finding the floor model, did not experience pushy salespeople but there were plenty available if needed. This is a large warehouse showroom with a massive selection of furniture. …
I bought a sofa and a love seat from this Sam Levitz but don’t recommend this store because of dishonest sale practices. Before deciding to buy the items, I went twice and each time asked about the price of two items that I was interested …
The delivery experience was horrible. My wife and I were told the window for delivery would be 1-5PM when we bought the item. Then, we were not warned 48 hours in advance of our delivery time, as were supposed to be and were told we …
Great customer services, salesman made himself available but was not too pushy to get us to buy. He was patient as we selected 2 individual items and very accommodating. Informed us of 48 hour return policy in case we don’t like item once it is home. I will definitely consider working with him in the future for furniture purchasing.
My husband and I enjoyed our shopping experience today. Our salesperson was Andrew and he was simply awesome! He was very helpful. When the living room set I wanted wasn’t available, he went above and beyond to first look for it and then …
The salesperson Olivia was the best salesperson I have ever worked with. She is very knowledgeable and extremely patient as I made my final decision. …
Lucero was very helpful and patient with us to get furniture for two bedrooms for a great experience for the two times we came here for furniture. Highly recommend her for help here she is very friendly and explained things amazingly.
Mads was helpful, professional and attentive. Her approach with attentiveness was spot on. She was there when we had questions and she allowed us the opportunity to shop and look around without feeling rushed or pressured. What I really …
Where do I start…let’s start at me spending over $7000.00 (paid off completely not financed) on 2 rooms of furniture only to be told that the the original leather power reclining sofa set was no longer being manufactured AFTER I purchased …
Today I had a very good experience at Sam Levitz! My sales rep Mariah, was fantastic! Helpful & very eager to help me find exactly what I was looking for. I am pleasantly pleased with my experience today.
Told me furniture set was in stock and would be delivered early April. After it didn’t come, they told me it’s on back order and should come early May. Then was called again to tell me it will be early June… Saying it could be delayed even longer. Not happy being promised one thing and not delivering.
Mariah at the 36th St. location was fantastic. She was very helpful and not overbearing so we could deliberate about our options. Mariah was always close though to answer any questions we had and made the experience smooth. Will definitely be coming back.
Your salesman Richard Scott was fantastic. He didn’t swarm me when I came in the door like many do there. He greeted me and gave me space to start looking and said if I had questions that he would be close. That was great because I don’t …
Want to start off by saying the furniture is great, but this store is being marked a 1 due to customer service. …
She was a very kind and explained every thing to me. People like her should always be working has a customer service very good attitude…
Go to SAM LEVITZ and ASK for EDWIN (!) to help you! 👍👍👍
I had a pleasure to have a wonderful young man helping me – by the name of EDWIN 🤗 …
We were very pleased with the excellent service and attention we received from Ashley Sisneros. She was cordial and upon introducing herself and showing us to the area of our particular interest, didn’t smother us and left us to browse at …
The showroom was very dirty and dusty. For a furniture show room you may want to dust and clean.
The show room was so nice and lots of beautiful choices. Fred our sales associate was patient and knowledgeable. I ended up buying my daughter a complete living room set . I will be going back soon as there were a few more pieces I was eyeing.
I feel like I’m doing potential unfortunate customers a dishonesty by giving you guys 1 star , of course your sales team is going to be top tier because you want everyone’s money . But after that ! Forget it , it’s got to be the worst …
No matter what the sales man says……THE DELIVERY GUYS WILL NOT REMOVE/HAUL YOUR OLD FURNITURE FOR YOU!! As a single mom, I was fed this lie, then had the hurry up while the delivery guys were standing there and remove my old couch set within 5 mins cause that’s all the time they would wait.
Great with sales, but delivery schedule is totally useless. They gave me three different dates. Three different time periods. Who can be home three days in a week? I rearranged my schedule, they changed it. I asked to change the ship time …
Went in looking for a bedroom set . Kyle waited on us , in a matter of minutes we found a set, all in stock, had delivery date, paper work all done., We are very satisfied with our purchase. Ty Kyle for prompt service.
Adam and Renee Peru , Safford az.
This is the second time I spoke to the “Office manager” I get we have our bad days, but this time once again she is rude, didn’t want to transfer me to a manager without a “reason” till I asked for the managers name. Kept transferring me …
Customer service Luz is amazing. She was patient, knowledgeable, no pressure to buy and with your interests in mind. Resourceful and efficient. The store was clean, organized and welcoming. Many options available for various purposes …
Ugh, where do I begin.
Purchased two bedroom sets and two mattresses and couches in April. Bedroom dressers came damaged because the delivery guys pretty much just threw everything. …
Had wonderful sales associates Lorraine amd Kathy! Bery patient and helpful in shopping. With furniture not in atock they kept me informed each week as to the status. As always, great service at Sam Levitz!
I was in looking to replace our pitiful couch, now that the kids are gone. A lovely associate named Lorraine greeted us at the door and helped us find exactly what we wanted, at a great discount I might add! Having saved a bit on the …
I purchased a mattress a couple months ago and the service was decent. Was told for purchasing the mattress I could come back and purchase anything and get 300 off. Came back to purchase a bed frame and was told no 300 off. Was …
If I could rate less than a 1 star I would. It’s now September and I canceled an order from May due to them not delivering on their promises. I’ll start off by saying the only positive experience I had with Sam levitz was my second sales …
Update 5/27/21 – Delivery was perfect! Sadly, within my 48 hour window I decided the headboard I selected was not going to work. I am a sunshine gal and the fact that it literally blocked one of my bedroom windows was no bueno. Called …
Mary and Paul helped me most recently….I was very thankful for the help I received. Mary has helped me with a few sales and always lead me to the best deals, helpful and friendly, she really worked hard for me. I would recommend Mary to …
I will never do business with them again. I bought a queen mattress from them and when they delivered it they couldn’t wait 5 minutes for my girlfriend to get home so they decided to learn it against my 2016 Harley Davidson motorcycle. They …
They are selling furniture they can’t deliver..been promising for 8 months now say they can’t get it but there still selling it !!
Mr. LEVITZ won’t return a phone call. …
Ian and Rick from the Palo Verde location in Tucson were excellent! Very personable and attentive to our needs. Not once did we feel like they were trying to oversell us, and they were very helpful. I would highly recommend seeking them out …
Sam Levitz is a joke. The sales staff are suppose to contact their customers on a weekly basis to update us on the order and they don’t. Communication between the sales location and the delivery/warehouse location is terrible. Sales …
Edwin is an amazing sales person!!! As soon as I walked in he was quick to greet me knowing they closed 20 minutes, he was patient and follow up throughout the warehouse. He is still very new but every question I had he was able to have an …
I recently visited Sam Levits to purchase a dresser drawer set. I was greeted by Luz, her customer service was impeccable. She took her time made sure we were fully taken care of all while never being pushy. I would definitely recommend …
Spent 2300 on couch, love seat & recliner less than 2 years ago w/ 5 yr full warranty. Was promised warranty covered ANYTHING. Couches are rarely sat on. They began falling apart. electrical issues, arm fell apart, etc Called for warranty. …
Ask for Mikayla at the door! I had no idea how to shop for furniture when I came to Sam Levitz. All I knew was that I had an idea of what I wanted but no clue where to start. I was greeted by Mikayla and she was wonderful! She asked me …
This use to be a reliable place to get decent furniture. No more. Have waited nearly 8 weeks for bedroom furniture . Now told by customer service that it is out of stock and unsure when it will be available. I paid for it in full. No …
MiKayla was very helpful and so sweet! My shopping experience was perfectly perfect in every way👌 She explained the difference of each and gave me her recommendations based on what I was needing it for. If you ever need anything be sure to ask for her! …
I wouldn’t even rate a one star. We bought this mattress with our bedroom set. We bought a new home to enjoy filling this home with new furniture. Very very disappointed in the mattress. They sent two different mattress inspectors, and both …
We had a great experience shopping in this store! Our customer service was excellent. The people were friendly and we were able to find some great pieces and furnishings for our new home!
This place is just awful. I’m not gonna even go into the long story because I’m sure everyone has had similar dealings with this place and sales reps. Don’t buy from here unless you’re willing to wait and be lied to. Yuck. Horrible in every way
We had a great experience when purchasing out sofa . But it broke in less then a year. They sent a tech out he said it was a manufacture defect. They would order the part but it would take 3 to 4 weeks. I have called once a week to follow …
This place is a JOKE!!! They are useless people!!! They staff is rude and can’t follow simple instructions!! Don’t waste your time! There delivery peolpe don’t have appropriate communication with the store. I can’t wait to get my furniture and NEVER DEAL with them again. Please save your money people.
If Sam levitz is ever looking for models I got one. Lol saw some nice furniture:) workers are awesome.
After waiting 6 months for the bedroom furniture my brother had to leave his winter home and go back to his permanent residence. I offered to let the furniture delivery in. I live one hour away, have young kids and work. My brother …
If you know how to look they have good deals.. Got a couch set and 24 months interest free..
They have a huge selection, fair pricing and knowledgeable and helpful sales people. Deonis was very helpful, knew his products and made constructive suggestions. I am very appreciative of my experience today and came home with two brand new couches and a rug that are beautiful, affordable and will make my house feel like at home.
Cici greeted me at the door. Super nice and welcoming. Cici helped me find the couch and recliner I was looking for. She was kind and down to earth through the process. Seems like a great person. Actually all the employees seemed like great …
We had a perfect furniture purchasing experience today. Mariah was our sales associate and was exceptional, she was very knowledgeable was able to answer all of our questions. She made it a very positive experience! She is extraordinary asset to Sam Levitz.
I’m really disappointed. I ordered a six-item bedroom set at an amazing price on April 13th, 2022. I contacted them numerous times, asking for an update on delivery because I was told there was going to be a wait. …
I waited 5 days for my furnitures and I was supposed to have today it in the morning but the driver didn’t deliver it and I called at least with 7 people and no one could help me, every time they were telling me different information about …
The sales staff left something to be desired. I asked for a coffee table for my laptop and no associate would help me. The warehouse staff was ironically much more polite and sociable.
My experience with Sam Levitz today was very frustrating. A little over a week ago we had purchased a dining table. The delivery men came and set it up in our home which was great, however later we noticed that the bench from our table was …
Totally disappointed in the product and follow up on defective mattress they sold me, delivered on Tuesday I noticed as I was getting ready to put sheets on mattress that the stitching was messed up, I immediately contacted the store and …
They are incredibly disorganized and it seems none of their employees are trained on their computer system. Wasted over 2.5 hours between a fumbling salesmen and driving to the wrong location for their warehouses after their incompetent …
Be careful buying from here! They are fast to take your money and make you good offers. The couch I purchased from here are not even a year old and they aren’t holding up (cushions made very cheap). I have reached out to their customer …
My wife and I brought a whole new furniture for our bedroom in July and got the furniture on Sept 4 but the bed frame came without the hardware. So they took it back. We waiting until Oct 1 to get the new bed frame and the frame didn’t …
Customer service is horrible. I purchased multiple items from Sam Levitz, each time hoping they would improve their customer service only to be disappointed time and time again. People are rude and their delivery services is horrible. If …
Had a table delivered that had no hardware to attach the legs and missing screws from the stools. They couldn’t locate them or replace the table set. I had them come get the set for a refund and was told it would process within a day and …
We purchased a bedroom set and a dining room table. The sales person who helped us was fast and got us through the process easily. We didn’t finance so maybe that helped in time spend. Some of our order was not in house and would be …
The Ghetto….. If you want your furniture six months later have fun waiting. My husband purchased a bed ( thousands of dollars) and the delivery date keeps getting delayed. ETA is now six months later…. The sales rep will not give us any contact info regarding the store manager. The Ghetto……
Had a great experience today. Kristyna was very professional very attentive and listened to my wife’s needs. Sam Levits on 36th and Krystyna our new sales lady there have earned our future business.
Great clearance prices but it takes for everrrrrrr and l mean forever to pick up the furniture. It is frustrating. I have found good sales and we are very happy to find discounted opportunities there but the buying and picking it up process is a nightmare
The delivery services are the worst I ever had before; the day of the delivery the folks in charge to do it called me to ask if the apartment where I live was in the first floor because if the couch doesn’t fit in the elevator they won’t …
Krystyna was amazing! She was not overwhelming us with her presence but when my husband and I were ready she was there and helped us with great attitude and kindness. We will be buying from her again! Thank you Krystyna!
I purchased a mattress at Ashley’s in ORO VALLEY. The salesman Francisco could not have been more obliging or helpful. If anyone would like to have a great experience like I did ask for Francisco, he is the best furniture sales person I’ve ever dealt with.😊 …
We went in on Labor Day to check out the sales. We ended up buying a living room set, a dining room set and a recliner chair from Mr. Deonios Grace. He was an excellent sales person – no pressure and he answered all of our questions. Thank you!
Customer Service warranty/replacement is a joke! If I could give no stars I would. After the 1st delayed delivery by 2 months, had our couch only 3 months, it broke. Warranty determined a piece needed replaced. That was back in February! I …
The cashiers don’t know what they are doing. They made me pay off my balance because I wanted to pick up my order instead of getting it delivered so they changed my order for pick up and the cashier confirmed it would all be ready by a …
Today 10/8/2022 i did not receive my delivery because of two errors they made: #1 they put my contact number incorrectly (no wonder I did not get a delivery confirmation call or text), and #2 they put a wrong delivery date on the receipt. …
I know it’s cliche but they don’t even deserve the one star.
– Sales reps are cheap and dishonest
– Ordering system is outdated and inefficient. They WILL mess up your order so …
Dylan and Loren were awesome. Purchased King bed and accessories. They took their time and ensured we had all our questions were answered. Will definitely shop here again. Recommend this store. Be prepared, backorder seems to be a common theme.
Edwin is absolutely the best of the best. Edwin was so kind, professional but relatable and KNOWLEDGEABLE! I have chronic hip and back issues and was recommended to buy a new bed. Edwin was able to actively listen to my concerns and …
Was looking for a new recliner and had stopped buying at Sam Levitz due to quality and started buying at Big Lots, however decided to give it another try after years away. Was not disappointed, found a quality chair at an awesome price. The …