We are The Co-Op You Can Bank On! We are owned by our members. Federally Insured by NCUA. Equally Opportunity Lender. Home Loans, HELOCs, Auto Loans, Business/Commercial Loans, Personal Checking, & Savings Accounts, IRAs, Money Market Accounts, Term Share Certificates. Local, Not-For-Profit! Keep your banking local and save! If you live, work, or worship in the Arizona counties of Cochise, Pima, Santa Cruz, Graham, or Greenlee, you may qualify for membership. Note: Social Media sites are not a secure method of communication. Therefore we do not discuss accounts, error disputes, billing error disputes, or credit report disputes on these platforms. Please contact us directly to discuss your accounts.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–1PM |
3090 E Fry Blvd, Sierra Vista, AZ 85635
Love my ASCU
Love my ASCU
(Translated by Google) Happy ASCU members!
(Original)
Happy ASCU member!
never again.
Friendly staff.
Great bank
Friendly service.
Best banking experience
Not a good place to do business.
Horrible just awful people! How are they still open?
Very and hit and miss and rarely return calls.
Always friendly and always helpful!
Always friendly, and so helpful
I love you more if I win
Always great to me when I share branch …
None of my transactions seem to go as smoothly as I had hoped here.
Great customer service. Always helpful with all my questions.
Everyone is always friendly and willing to help!!
Easy way to bank convenient ways to handle money, MSR & tellers are great.
Awesome bank. Great customer service
Great bank that don’t fee you to death
Great place and my wife loves credit unions
Website and mobile app are not user friendly, customer service is terrible and rude. Definitely would not recommend.
Not an NCUA credit union and they charge $5.00 for ATM service. Definitely not user friendly.
They always seem to patients with me & very sweet! Thank you ASCU!
Been going here for a while now about 5 years and I love it but getting a loan is impossible .
I would give 0 stars to this place. Very rude and have fees for paying your bill . Sounds like 840 dollars extra to your payments if your decide not to go to their bank or do auto payments .
Always great service and great rates on all my loans and trust me I’ve had a few.
I love this bank i trust them with my account they really know there stuff very kind staff
Rude tellers rude so called bankers. You try to call on phone Noone answered you go up there to credit union. They ignore calls that come in. I will be moving my accts soon. Don’t go there
They’ve always been helpful. Any time I’ve had and issue they’ve been able to resolve it, and do so in a timely manner.
I have been banking here for years and wouldn’t ever change banks, I have never had a problem, not one!
People are friendly, any trouble I’ve had with my account they have taken care of fast
Had the opportunity to be helped my Ralph. I had a few things that I needed done. All was perfect. That’s Customer Service with all Caps. Great job Ralph
They are always very professional!! They are also very fast! I’ve banked other places. This branch is the best!
Not sure what everyone else’s experience has been, but ASCU is the best Credit Union in town by far. I wont use anyone else!!!
Been a member for years, great banking services and friendly staff
I wish negative stars was an option. Horrible experiences with customer service. No one ever returns phone calls, they will leave a call on hold for extended amounts of time, forced to stand in multiple lines because no one person can do more than one type of work.
Most friendly group I have ever been associated with. Very willing to find a way to help when I need it. Highly recommend!
Staff are always helpful and pleasant. Been a member of this credit union for years
They are not a bank! I’m looking for a new one. Customer and on line service is extremely poor. Giving one star is too generous
So i think its about time to do a class action lawsuit against this credit union we have as the members here… i have caught them flip flopping transaction to benefit themselves such as if you have over draft protection with them.. lets …
My only problem with the bank is when I try to pay my mortgage, the bank ALWAYS kicks the payment back to my mortgage company. Otherwise I love the bank!
Always Clean, Very Friendly Staff!! Wait times are insanely fast:)! BEST BANK In Sierra Vista!!
My favorite Credit Union! Faye and all the tellers are a joy to work with, happy, friendly, professional!
I have always had great service with American Southwest Credit Union…either at the Sierra Vista branch or over the phone, the representatives have been professional and very helpful.
Disappointed! I tried to log into my account from Costa Rica, which I have been doing since I opened the account about three years ago. Now,all of a sudden, I can’t get to my login page, the one I have had saved since the beginning. It …
They make their customers clean spills, let lost dogs hangout outside and do nothing about it, and one of the employees came running out yelling at a customer that he would cancel their account because she ran over a cone. They obviously don’t care about their jobs and just run through the motions.
Opening an account was easy and fast. Staff were friendly. Well give them 5 stars so far and hope they continue to give good service. …
It’s impossible to get ahold of anyone. I was on hold with the call center for 20 minutes trying to get the number to my local bank as the business card I was given is incorrect. I was not given the local number and was told that they could only transfer me, not give me the number. Again, I was put on hold.. what a train wreck.
great bank always out to help with my Bill’s loans etc.the staff is great helpful . opened my mother her account there no problems now trying to get my wife to jump ship thanks ellen for all your dedication and hard work 👍😄 …
Had issues with the online banking service. Went in and they had never seen this issue before but was able to fix it. Very pleasant dealing with Ralph. Thanks!
No wonder they don’t have customers, they are rude.
If I could give no stars I would. This bank has no costumer service, no way to make appointments, just first come first served. Rude at the costumer service desk, no sympathy for a person with a busy scheduled. I’ve used this bank for 10 years and they have not gotten any better, just worse. I’m moving to another credit union.
Went in to American Southwest Credit Union to get change for two 20’s today. Imagine how shocked I was when the manager asked me loud enough so that the waiting customers could hear; “Is this for personal use or for your business?” I told …
I’ve been with this bank for years. Always have helped me and always so kind and cheerful! Would never go to any other bank in town! 😊 …
Worst credit union experience I have had…. ever. Apps are awful, doesn’t stick to their word. Credit history is HARD to find with this bank. Problem after problem with this credit union, it’s time to find a new one.
They do charge non-members for services. Wells Fargo just seems to be the best bank around. So super helpful for people traveling through! This place, not so much.
I always have a absolutely great experience with this bank if I did have an issue so quick to resolve helped me more than ever either with paycheck helping my credit or talking me through something I don’t understand briana was great she kind nice and knowledgeable I would recommend people who don’t have this bank to go to this bank
I’ve been a customer of the ASCU and its predecessor, the Huachuca Federal Credit Union since 1981. In the 34 years of having the ASCU as my primary and often, only, financial institution, they have never made an error in thousands of …
When I first switched to this bank, it was Huachuca Federal, and the best bank in the area. They treated their members like they mattered. Since the rebuilding of the Sierra Vista branch, they seem to be under the mistaken impression that …
I been at this bank for over 10 years and so far no problems people are always friendly and helpful I recommended to everyone great job ASCU!.
I applied for a personal loan I recieved an email stating the application was recieved and I would be contacted shortly by a loan officer to complete the process. The next day i recieved a message on their website from a loan officer who …
I’ve had this credit union since forever. They legit never changed. Auto deposits like child support and even pay checks take forever to post and you literally have to wait days for your money if it’s a holiday. I’m tired of banking in 2002. I’m going to find a new credit union.
Have been banking with ASCU for 7 years now. Great local service for personal banking with an easy to navigate app, definitely happy with ASCU!
They do not care about their customers, I will be closing my account there after 15 years. No direct deposits went through on Payday. They cared so much about their employees that no one was available to help their customers. Days with no …
I’ve read the reviews and have to disagree with some. I really like ASCU, they have been very helpful and friendly and certainly enjoy doing business with them. And I absolutely LOVE what they do for the community.
There is a very disrespectful employee named Erin who will share your account information without verification of your identity. She did that with my account 3 times. She never verified my phone number nor address which is supposedly what …
I’d give 0 stars if possible. This bank just sucks. I usually give honest reviews of my experiences so this is it. Customer service, horrible at best, tried to fix my account from some erroneous overdraft fees and was treated like I’m the …
I like using credit unions for banking. It’s like a not for profit bank. Had pretty good luck in the past but when I moved to Sierra Vista last Fall, there wasn’t much selection. I didn’t qualify for Navy Federal so despite the less than …
We have used American Southwest for a few years now and absolutely love it better than our previous bank. We were getting fees for everything and here we haven’t gotten any even when we have over draft a couple of times. Staff if always helpful.
I have been with the credit union for years. The employees are great, very helpful. All transactions are simple to use. Building is nice and plenty of parking.
We have been with ASCU since the days of Huachuca FCU and have always had superior service. Even with moving away we’ve maintained this account and will continue to do so. Everyone is great!!!
Super frustrated with this bank. Every month there is a new problem. At one point, a lady made a mistake and deposited someone else’s $2500 into my account and then a month later they told me they were going to need it back. I had put it in …
Glad they are out of my life, had my direct deposit going since they were HFCU in 1982, never had a problem with them while I was assigned all over the world did all my banking over the phone, these people took over, and nothing but …
Stephanie at ASCU in Sierra Vista deserves a raise. She is extremely nice, knowledgeable, efficient, and handled my issue with my Mom’s estate within ONE DAY. I am dealing with three other banks with the exact same issue, and they have all …
Been with them 5 years. Happy overall. Very helpful staff. New office in Douglas is spacious and clean. Highly recommend!
I gave this place a good review when I first opened my account but after having the account for several months I will be switching banks. …
I have had more issues with these guys than any bank I’ve ever been with. Their tellers are generally polite, but EVERY call I’ve ever had, they’ve been extremely rude and not helpful. I had a vehicle loan through them, and when the vehicle …
Horrible horrible place.
When we went to the door which slid open automatically, there was an obese woman …
I have been banking with the credit union for about 30yrs and have never had any issues. The staff is very helpful and professional. I love banking with such an outstanding establishment.
ASCU is a great place to do your banking an savings. They are always polite,friendly, and there to help you with whatever it is you are there to do.I give this bank / credit union a thumbs up
The people in the branch are awesome, they worked with me on rates without the best credit and were available and ready to help. …
Word of advice, do NOT use this credit union.
Don’t finance anything through this credit union. Their ETF transfer when connected to another bank to transfer money to a loans will appear to work while in …
Took my son in to open an account. All he had was his expired military ID. Literally a week ago. Waiting on an appt for his new one. They would not open an account for him. However they would have if he had an expired drivers license. He …
Decided to go to ASCU once my father financed his vehicle through ASCU. I got a lower interest rate plus a $200 bonus to a checking account for refinancing. Great easy to use system for paying my car loan off.
Literally my first ”bank” ever, was a very skeptical person when it came to putting my money in other peoples hands but ASCU was a credit union that helped me invest in other institutions. Despite certain hiccups, like delayed paid out …
We have been a member for many years and have never had an issue. The representatives are knowledgeable and I always feel comfortable. There are typically low wait times when I have gone. Great vehicle rates as well. Love my ASCU!
Recently opened an account after moving to sierra vista, applied for a credit card and the so called credit person charlene never got back to me. At any other institution this would have been handled in 15 minutes or less. …
I have been a customer of ASCU for many years. The customer service is always great and everyone is always friendly. Throughout the years, I have financed 5 vehicles through ASCU. I have absolutely nothing bad to say about this place. In a …
Been sitting on hold for over 15 minutes. During the process of opening an account both checking and savings no one bothered to ask if I wanted to make mobile deposits so now I have to wait in line AGAIN to complete more paperwork that they …
I’d give them negative stars if I could. All I can say is if the account holder dies and you are the beneficiary better not need the money to put them in the ground. They took over 30 days to hand over my mother HER money not theirs HERS …
I have been with this bank for the last 10 years. When i had no credit they helped me build. Whether i needed a new vehicle. Or help with repairs and didnt have the funds they always found a way to get me through each situation. They are …
Faye and her staff are absolutely outstanding. I’ve had plenty of opportunities to change who I bank with but have never even considered it. Thank you again for truly caring about your staff and customers. You’ve got a member for life in us.
I have been a customer of ASCU for the past 8 years. I am always met with a smile when I enter the credit Union. Anyone who helps me inside the branch is always helpful, polite and friendly. I have had an occasion where I needed to speak …
I love American Southwest Credit Union. I love it so much, I work here.
As a member, I have never had any issues with my accounts, nor have I had any …
I went to a few banks before I opened my account with ASCU years ago. They were friendly, and always beyond helpful. I was a single mom who needed to be an adult and get a bank account. After wasting time at two other banks. I went here. …
I have been a member of the credit union for approximately 28 years. I love interacting with the staff whenever I have to do business there. Ms. Fee and her staff are the most courteous and caring people. I rate their service quality at …
I first opened an account after moving here. It’s been a great experience being a member with a company that really participates in the community around them. Now I work here and it has been an even better experience. I’m surrounded by …
The WORST BANK! There have been issues from day one starting with problematic online banking, credit card service payment processor started through a third party company which made it difficult to make the payments and seeing balance …
Do not do business with these people! 2000 dollars was stolen from my account and they told me it’s not their problem. The only reason I knew that there were fraudulent charges was because Visa fraud called. This credit union did absolutely nothing!! STAY AWAY!
Terrible customer service and stuck in the Land Before Technology. My card was shut off due to fraudulent activity (which I appreciate they caught that), but the problem is trying to get the new card. The first time I called, the lady said …
“Cost to Join
If you qualify for membership (see above), a one time deposit of $10 is required to join.” …
We have a loan through ASWCU and every time I go in to make a payment, they always shout my info out loud. Like ” Did you want to make a payment on the motorcycle?” ( it’s the only loan we have with them). How much!!! Etc…. It’s so …