Extremely rude collection agent types in their management ranks. I have been a member for 6 years and everything is ok until you run into hard times, then they treat you like the scum of the earth
Outrageously bad service. had me wait 20 min for a call center, then they could not give me the information Asked them to transfer me directly to the bank. Never happened and i had to listen to their awful muzak. Never got through.
Thank you for your help with my Uber deposits, what ever your name was. I really wish i could remember your name so people know who you are. You came through for me when i really needed those funds.
Thanks again for your help wonder woman!
The worst credit union in the city. No conception of customer service. Avoid this place at all costs. It took one hour and twenty five minutes at the drive thru teller.
The collection staff especially SARA is just the most rude person to deal with, she is very arrogant and isnt happy until she makes you feel like you are the worst member at their Credit Union, MICHELLE is another one. I have had nothing …
Trying to call NOTHING waiting on someone to call back NOTHING how do I get ahold of someone.
Pretty strange you want people to do business with you HOW WHEN ABSOLUTELY …
I’ve NEVER thought about suicide until I started doing business with this company!! Defer a payment and still take the money out your account! Go elsewhere if you like your sanity!
Seems decent, but has been a PAIN to use ATM services for weeks at this location now… always long lines and waits for a drive-up ATM, and that is IF one or both of them are working. Very disappointing.
Don’t be lured by their rock bottom interest rates. It’s just bait to get you to sign up for one of their loans full of ridiculous contingencies. Make sure you read every line of the contract because they like to verbally change their story …
Online teller has never been open until 7pm! Mon-Thursday.. please update your time if you’ve changed it.. some people can make it 15 minutes before or 10 simply because of thier life schedules.
My wife and i had a great experience. I had made a mistake on my appointment. Elina help reschedule my app with the help of Dawn @ this location(Alvernon&Speedway). Wifey & i eventually will get a checking acct. After we fix a minor …
The staff is awesome they know me on a business & personal bases there always cheerful & up to date on money matters they have become almost like family to me there always professional at money matters & have the best advice on how to …
Great customer service, attentive and always there to answer your questions. Both Fidencio and Dawn were exceptional and their customer service was excellent, one of the main reasons I moved my accounts to TFCU!! Well done 👏 …
This location is always efficient and very respectful to my needs..I appreciate how I was treated as an equal to any other person of the day. Very helpful and informative..stop by and open an account…fast, easy, and convenient with their multiple locations..you will be glad you did…thank you TCFU!
Been using TFCU for 50 yrs. the staff is always pleasant and helpful. The banking experience has always outperformed any of the regular banks! The rates, investment and free checking has kept me here and I don’t intend to change.
If I had a choice I wouldn’t give them a star at all. The collections department is extremely rude. They do not listen to your concerns and interrupt you when you’re trying to explain your circumstances. They lied and said we had no …
A few years ago, I went through a divorce and took on the car and house payment by myself. I needed to cut a few corners and had been a customer of TFCU for several years and thought they could refinance my car. The whole process was …
Better than a bank is TFCU. It is very reliable and has served me very well. I never appreciate it more than when banks started hitting me with fees. I feel safe with TFCU knowing they are going to hit me with fees if I do not have 500 in …
I’ve had no issues with TFCU since I’ve been a member (starting in 2009). Some of their services (like cashier’s checks) are expensive, but it’s easy enough to go to Fry’s or Wal-Mart for money orders instead. …
Lobby still closed. They have 1 “virtual teller” in a drive through. Wait times are unacceptable. Grocery stores open. Restaurants open. Other banks open. TFCU lobby is closed. Absolutely ridiculous.
Incompetent, I applied for a loan, the loan officer would not leave a message so I could get back with her. Messed up my loan so I keep getting late notices even though it’s set up direct withdraw. Can’t just call this place, can’t go in. I don’t know how they are going to stay in business
I have a mortgage with the branch I did my mortgage payment before the end of month but they posted my payment after 30 days and I see my credit report is 30 days late payment I spoke with them many time and with Collection department they …
I’ve been a member since I was 18 years ago, now I’m 65. I’ve always had exceptional service and nothing less. It’s hard to believe anyone has had a negative experience. Love my bank.
Irma Romero is very bright and knows her stuff. She was a lifesaver to me recently in helping me when I had to take over bookkeeping from my husband. She was patient and kind even though she had to repeat some things a couple of times. I was under huge stress and her kindness and help was most appreciated.
I applied for an auto loan online via TFCU’s website. Within 36 hours I was contacted by Brandi Wood who was most difficult to reach; however, I was able to reach and be reached by Danielle Witt who was AMAZING. Danielle went above and …
Wish i could give it 0 stars but it’s impossible. I got a secured credit card last year and was always 30% or below on my spending and always paid it off the next month. I was doing great with my credit and my score was going up every …
Was quite impressed at the professionalism, yet personal, caring attitude of the Customer Service Agent. Each step was explained ‘prior’ so I was informed what we were doing and why. …
I have plenty of complaints about Tucson Federal Credit Union, but the fact is they are the most convenient, most reliable option I know of. The fact that they exist to serve their members, not their shareholders (as do corporate banks), …
I do not like banks. Some have gotten so large that it’s nigh impossible to speak to a rep without digging through their website for contact information. Fees are exorbitant, never obvious, and mean spirited. In fact, I know too many people …
Disappointing with the advertising for auto rates of “1.5%” This is an almost absolute lie this is if you have a credit score for 750 or above. Otherwise expect 5%+ I got offered almost 7% to refinance a loan. I Get offered with no credit …
Tucson Federal Credit Union is the best in Tucson. Customer service is 5 star all the way, they care about the members and do everything they can to help. TFCU has gone above and beyond for me time and time again. I highly recommend checking them out.
Was referred here for an auto loan. This balding fat white woman was extraordinarily rude. It wasn’t what I wanted to be doing on my birthday, Driving across town to have this teller say that my car salesman was wrong and they don’t do …
I have been a member doing personal banking here for years. Recently I started a business and wanted to open a business account and it is so simple and affordable that I decided to keep it all under one roof. TFCU customer service and the …
I recently applied for a HELOC at TFCU. The process was simple and I received my approval the same day. I love my credit union! I’ve been a member of Tucson Federal C U for 40 years -during which time I’ve used many of their products and …
Tucson Federal Credit Union has a great staff, from the moment you walk in they were kind and courteous, answering all or any questions I may have had. An outstanding Branch, the little amount of time it took to open a new account says a lot. Can’t wait for future business with my new bank.
I was under the impression that local credit unions were a place you could go to have a more personal experience with reasonable people who could do what’s right for their members. Unfortunately that is not my experience. I opened an …
Absolutely disgusted with the services provides. Lost ALL my flyer miles over errors and banking policies. Had to switch all accounts over Christmas to Vantage West. Thank you for literally nothing.
I love TFCU. Especially the branch on 22nd Street near Pantano! Extremely friendly & personal service atmosphere. I highly recommend banking here! I moved from Bank of America to TFCU & am much happier!!!
Been banking here forever it seems. Today I was assisted by a lady named Melissa through the automated teller machines outside. She was very kind and above and beyond helpful to me even with just the little assistance she gave. I really …
About 4 years ago I would have always given them 5 stars. It seems since the Covid pandemic, the entire culture has changed. Now you have to tell a person at the door what you are there for, wait along the wall without any clue who else is …
Curious kind helpful
Great customer service
I love it always friendly
Super friendly and professional.
Professional, efficient and personable.
Outstanding service for all of our car loans!
Over a 30 minute wait on the phone and still can’t get ahold of somebody…
Fast, professional, and they have chilled water bottles on request.
Excellent service! Megan the Rep I worked with was a gem!
Got my auto loan approved lightning fast!
I’m trying to make an appointment; computer says I’ve already had one and will not open again.
Never been here but I feel credit Union is better than bank’s
The people of TFCU have all been polite and helpful. When I visit the bra ch or by phone.
Loans department is a nightmare. The lady I spoke to was rude and very unhelpful.
Carly was very helpful with talking me through the log in process and getting all set up.
Used curbside for the first time and it was so fast and easy! I actually prefer this over going into the lobby!
I spoke with Jacquelyn in customer service she was efficient and professional. I will definite recommend TFCU.
We have been members for 25 years, and overall, they have been great. Better than any bank!
If I can give a ZERO I would. Linda is very unprofessional and not very helpful. Don’t recommend speaking to her.
Exceptional customer service and extremely helpful.
Extremely rude collection agent types in their management ranks. I have been a member for 6 years and everything is ok until you run into hard times, then they treat you like the scum of the earth
Outrageously bad service. had me wait 20 min for a call center, then they could not give me the information Asked them to transfer me directly to the bank. Never happened and i had to listen to their awful muzak. Never got through.
Very friendly and helpful staff, namely Brenda, who helped me get a new account. Thank you Brenda!!!!!!!
Thank you for your help with my Uber deposits, what ever your name was. I really wish i could remember your name so people know who you are. You came through for me when i really needed those funds.
Thanks again for your help wonder woman!
The worst credit union in the city. No conception of customer service. Avoid this place at all costs. It took one hour and twenty five minutes at the drive thru teller.
The collection staff especially SARA is just the most rude person to deal with, she is very arrogant and isnt happy until she makes you feel like you are the worst member at their Credit Union, MICHELLE is another one. I have had nothing …
Trying to call NOTHING waiting on someone to call back NOTHING how do I get ahold of someone.
Pretty strange you want people to do business with you HOW WHEN ABSOLUTELY …
I’ve NEVER thought about suicide until I started doing business with this company!! Defer a payment and still take the money out your account! Go elsewhere if you like your sanity!
Seems decent, but has been a PAIN to use ATM services for weeks at this location now… always long lines and waits for a drive-up ATM, and that is IF one or both of them are working. Very disappointing.
Don’t be lured by their rock bottom interest rates. It’s just bait to get you to sign up for one of their loans full of ridiculous contingencies. Make sure you read every line of the contract because they like to verbally change their story …
Online teller has never been open until 7pm! Mon-Thursday.. please update your time if you’ve changed it.. some people can make it 15 minutes before or 10 simply because of thier life schedules.
My wife and i had a great experience. I had made a mistake on my appointment. Elina help reschedule my app with the help of Dawn @ this location(Alvernon&Speedway). Wifey & i eventually will get a checking acct. After we fix a minor …
The staff is awesome they know me on a business & personal bases there always cheerful & up to date on money matters they have become almost like family to me there always professional at money matters & have the best advice on how to …
Andrea was genuine, patient, and made sure I understood everything before signing, not many places make you feel like family.
Great customer service, attentive and always there to answer your questions. Both Fidencio and Dawn were exceptional and their customer service was excellent, one of the main reasons I moved my accounts to TFCU!! Well done 👏 …
I have been with them for over 10 years and I was recently scammed. They will not pay a dime back. Would not recommend. 10 years wasted.
This location is always efficient and very respectful to my needs..I appreciate how I was treated as an equal to any other person of the day. Very helpful and informative..stop by and open an account…fast, easy, and convenient with their multiple locations..you will be glad you did…thank you TCFU!
Been using TFCU for 50 yrs. the staff is always pleasant and helpful. The banking experience has always outperformed any of the regular banks! The rates, investment and free checking has kept me here and I don’t intend to change.
If I had a choice I wouldn’t give them a star at all. The collections department is extremely rude. They do not listen to your concerns and interrupt you when you’re trying to explain your circumstances. They lied and said we had no …
A few years ago, I went through a divorce and took on the car and house payment by myself. I needed to cut a few corners and had been a customer of TFCU for several years and thought they could refinance my car. The whole process was …
Better than a bank is TFCU. It is very reliable and has served me very well. I never appreciate it more than when banks started hitting me with fees. I feel safe with TFCU knowing they are going to hit me with fees if I do not have 500 in …
I’ve had no issues with TFCU since I’ve been a member (starting in 2009). Some of their services (like cashier’s checks) are expensive, but it’s easy enough to go to Fry’s or Wal-Mart for money orders instead. …
Lobby still closed. They have 1 “virtual teller” in a drive through. Wait times are unacceptable. Grocery stores open. Restaurants open. Other banks open. TFCU lobby is closed. Absolutely ridiculous.
Incompetent, I applied for a loan, the loan officer would not leave a message so I could get back with her. Messed up my loan so I keep getting late notices even though it’s set up direct withdraw. Can’t just call this place, can’t go in. I don’t know how they are going to stay in business
I have a mortgage with the branch I did my mortgage payment before the end of month but they posted my payment after 30 days and I see my credit report is 30 days late payment I spoke with them many time and with Collection department they …
I’ve been a member since I was 18 years ago, now I’m 65. I’ve always had exceptional service and nothing less. It’s hard to believe anyone has had a negative experience. Love my bank.
Irma Romero is very bright and knows her stuff. She was a lifesaver to me recently in helping me when I had to take over bookkeeping from my husband. She was patient and kind even though she had to repeat some things a couple of times. I was under huge stress and her kindness and help was most appreciated.
I applied for an auto loan online via TFCU’s website. Within 36 hours I was contacted by Brandi Wood who was most difficult to reach; however, I was able to reach and be reached by Danielle Witt who was AMAZING. Danielle went above and …
Wish i could give it 0 stars but it’s impossible. I got a secured credit card last year and was always 30% or below on my spending and always paid it off the next month. I was doing great with my credit and my score was going up every …
Was quite impressed at the professionalism, yet personal, caring attitude of the Customer Service Agent. Each step was explained ‘prior’ so I was informed what we were doing and why. …
I have plenty of complaints about Tucson Federal Credit Union, but the fact is they are the most convenient, most reliable option I know of. The fact that they exist to serve their members, not their shareholders (as do corporate banks), …
I do not like banks. Some have gotten so large that it’s nigh impossible to speak to a rep without digging through their website for contact information. Fees are exorbitant, never obvious, and mean spirited. In fact, I know too many people …
Disappointing with the advertising for auto rates of “1.5%” This is an almost absolute lie this is if you have a credit score for 750 or above. Otherwise expect 5%+ I got offered almost 7% to refinance a loan. I Get offered with no credit …
Tucson Federal Credit Union is the best in Tucson. Customer service is 5 star all the way, they care about the members and do everything they can to help. TFCU has gone above and beyond for me time and time again. I highly recommend checking them out.
Was referred here for an auto loan. This balding fat white woman was extraordinarily rude. It wasn’t what I wanted to be doing on my birthday, Driving across town to have this teller say that my car salesman was wrong and they don’t do …
I have been a member doing personal banking here for years. Recently I started a business and wanted to open a business account and it is so simple and affordable that I decided to keep it all under one roof. TFCU customer service and the …
I recently applied for a HELOC at TFCU. The process was simple and I received my approval the same day. I love my credit union! I’ve been a member of Tucson Federal C U for 40 years -during which time I’ve used many of their products and …
Tucson Federal Credit Union has a great staff, from the moment you walk in they were kind and courteous, answering all or any questions I may have had. An outstanding Branch, the little amount of time it took to open a new account says a lot. Can’t wait for future business with my new bank.
I was under the impression that local credit unions were a place you could go to have a more personal experience with reasonable people who could do what’s right for their members. Unfortunately that is not my experience. I opened an …
Absolutely disgusted with the services provides. Lost ALL my flyer miles over errors and banking policies. Had to switch all accounts over Christmas to Vantage West. Thank you for literally nothing.
I love TFCU. Especially the branch on 22nd Street near Pantano! Extremely friendly & personal service atmosphere. I highly recommend banking here! I moved from Bank of America to TFCU & am much happier!!!
Been banking here forever it seems. Today I was assisted by a lady named Melissa through the automated teller machines outside. She was very kind and above and beyond helpful to me even with just the little assistance she gave. I really …
About 4 years ago I would have always given them 5 stars. It seems since the Covid pandemic, the entire culture has changed. Now you have to tell a person at the door what you are there for, wait along the wall without any clue who else is …