Recology provides collection and processing services for communities in California, Oregon, & Washington. Recology strives for a world without waste. See more
Incredibly rude and unprofessional staff in customer service. They act annoyed that they have to take your call and are extremely rude and disrespectful!!!!
I am new to the area and trying to get service. It has been over a week and no can delivered. They won’t let me pick it up and they don’t seem to care.
ABSOLUTLY WORST SERVICE EVER! CALLED AND WAS DIRECTLY SHUFFLED INTO A HOLD QUEUE TO GET TO MAIN RECEPTION! WOULD PUT NO STARS BUT IT WONT LET ME. STAY AWAY FROM THIS COMPANY AND FIGURE OUT HOW TO RECYCLE YOUR WASTE WOULD BE FASTER THEN TRYING TO CALL TO SET UP SERVICE!
It is very hard to get anyone on the phone and we frequently have to just go down to the office. The trash truck also leaks all over the streets and it really smells.
Waaaay too expensive! $50 to dump a standard not overloaded pickup is robbery! Just go to Neal road dump and save yourself the extra 30 dollars. This place is a joke.
They didn’t dump trash monday.
Also time before they didn’t get all the trash they spilt
I want you to please expedite 3 people up here and pick up the mess left here. …
There worst customer services i have ever had. I have called them 15 times and no one has answered the phone and waited on hold for 40 minutes before hanging up. I would never use this company by choice.
Bad Extranet cannot even login to my account have to call all the time to have them unlock my account. When I call I am on hold for well over an hour..
Find it facinating that your company picks up multiple containers of trash, furniture from people that don’t even have an account with you. Week after week after week. Touch annoying for those who pay for service. 😒 …
Worst company EVER! They lie about picking up our bin each and every week. We pay for them to pick up our 40 yard bin, twice a week. They can’t even do that right!!! Yet they bill us for twice a week pick up. These people are the worst!
Terrible service. Weekly garbage pickup leaves unemptied bins. Dumpster delivery also failed appointment date. I had to call 3 times before they notified me of their “equipment difficulties.”
Trying to establish new residential service. Called all numbers that I could muster and was on hold for over an hour! Unfortunately they have monopolized our region and am unable to get service from another provider. Poor customer service.
Trying to set up garbage service has been a challenge to say the least.. on hold forever, no promts in the automated system for setting up a new service..can’t speak with a live person ever, I guess I’ll just have to chase down the truck when they come this week..
First of all the driver dropped my recycling Ben into the dump truck and not gotten a new one yet, this happened 3wks ago and now Thursday the didnt take my regular garbage. What’s going on here ?
These people deserve NO STARS. Service sucks all the way around. The office receptionist answering the phone should not be aloud to take the trash out lol let alone answering the phone. She was disrespectful, rude and had abosultly no …
14 January 2021, I spoke with Chesnie, Customer Service, to start up my services. Chesnie answered ALL my questions professionally. She is an awesome Customer Service Representative for your Company, Thank You!
Front desk lady who is always rude (glasses short hair) to me every time I come in . If the management had half a brain they would have canned her along time ago. I am going to file a harassment complaint to the headquarters if she keeps …
On hold for 22 minutes, trying to establish service for my elderly, disabled parents. I originally called in December, the “supervisor” of this area was on vacation and to return my call on his return. No call. Called again. No supervisor …
Great experience dropping off my old tv for free. Literally just shoved it off into a metal bin and drove off. They also answered all of our questions at the cashiers window. Very nice people.
What in the world is going on at Recology lately? Failed to pick up my garbage twice in this month. The first time a week or so ago, I called and had to insist that the truck come back out rather then wait until the next day, Failed to …
I have a hard understanding as to why they pick up recycling every other week. In a state like California where recycling is pushed on you to do your part, you’d think this company would pick it up every week. Waste Management in Chico does …
My dad passed away and lives in Berrycreek, called Recology and ordered a dumpster and was set to deliver July 4th. The driver pulled in to my drive way turned around and left didnt wanna take the effort to set the unit and told his …
I like the fact that Recology is employee-owned. I have experienced very Good home pickup service for several years.
Special service available for the handicapped. …
I never realized how fantastic Northern Recycling & Waste Services of Paradise were until you loose them to the horrible fire too. NRWS got trash cans to you by next day, with vegetation and recycle cans too. I’ve been waiting 10 days for …
The girl that answered the phone was nice, but couldn’t help me much as its in my bfs name. However ther is No recycling or yard waste bin available at my address, and they charge more for the bigger bin to accommodate not being able to use …
I have had nothing but STELLAR service from recology for the last 10 years. I am confined to a wheel chair and unable to take my can to the street. At NO EXTRA COST, they walk up my steep driveway, take the tote to the truck and dump it, …
It’s now been 2 weeks since my yard waste bin was accidently dropped in the truck when dumping it. I have been calling as well as emailing every day, and it’s always an excuse, and an extremely long wait for them to even answer. Lately it’s been a passing the buck issue with no resolve. If I could, I would rate zero stars.
I also get bins not fully emptied, which is why 4 stars. However, the drivers are so nice. I’ve been know to come running down my 300′ driveway in my jammies and they wait for me… if they spot me. I’ve even had to go down the street with …
Incompetence. Called for a large waste bin, never showed up. Called back, they said I never called. Apparently I forgot to ask for a confirmation number… didnt know I had to request it for them to do their job. Wife called to start trash …
I’m new to Oroville and been trying to get service started for 2 weeks!!! First called on a Monday was told I would receive cans on Wednesday. When they didn’t come another 45 min on hold to be told 3-5 days from order. So Friday comes NO …
Didn’t pick up our trash this week. Tried calling but never got to a person. Will go down to the office to ask what happened, but these reviews make it seem like a common thing. Will change my review if it turns out to be an honest mistake. …
Their customer service is unbelievable in the worst way. No one ever answers the telephone, the online website redirects you to call the office, this company gives customers the run-around. So unfortunate that they’re the only waste service providers and that we HAVE TO purchase services from them.
Customer service is not that great when calling the office. They always have to put you on hold; the person on phone needs better phone etiquette since they don’t come across as friendly in professional manner almost as if you are …
This company is an excellent example of what happens when a business gets a “franchise agreement” …oops, I mean MONOPOLY on trash pickup from the city and doesn’t have to worry about competition. Rude and condescending office staff that …
Crushed cans that were brand new and trash all over the street. Very rude and unprofessional. Especially after 3 weeks of no trash pickup. They sit on ur street so thay can fake doing their job because of the GPS. All they do is play on their phones.
Very unprofessional business. We paid them every month but our trash was never pick up according to the pick up scheduled. This is an awful business and we hated that we have to call them every week to have our trash pick up.
Same size load……one day it’s $11, one day it’s $15, one day it’s $33, one day they want me to weigh in and out. They don’t know if they’re coming or going…..completely unprofessional…..THE WORST DUMP IVE EVER BEEN TO….they don’t …
Have called for months since the new driver has taken over after being trained to to drive in and take my garbage 1.5 bin. They have missed me 5 times already. And again today after calling the office to double confirm my service. I’m …
Very poor customer service. Driver will most definitely retaliate if you complaint about them carelessly dropping your bin on it’s side blocking your driveway. Was charged for service not received for months. Office staff laughed at me when …
Great Staff
it stinks out there
Good customer service.
Extremely expensive for lousy service.
This place seriously needs some competition.
The lady in the office very kind and helpful
Still no response after a week. Butte County should revoke their permit.
I have never had any issues. Great service!
Incredibly rude and unprofessional staff in customer service. They act annoyed that they have to take your call and are extremely rude and disrespectful!!!!
Today they left the can on its side with garbage all over. This is what I pay for?? Too lazy to get out of truck I suppose
…
Very undependable. missed picking up my trash and lied about sending someone out to get it days later. Very poor service!
The site is accommodating and has friendly staff. However, their home service is yet to be desirable.
Jennifer was extra helpful in assisting me with our account! Great customer service.
Fast and efficient. Phone was answered promptly. In/out with a pickup load in minutes
petty people, rude, and i feel bad for them they probably have bad lifes or hate their job. however they still need to do their job lol
They are great. If i ever miss a trash pick up they come back out and pick it up. Its very convenient for me.
Well I’ve work for recolgy for thirty that says it all . I owe everything to them and is where i meet my beautiful wife.
I am new to the area and trying to get service. It has been over a week and no can delivered. They won’t let me pick it up and they don’t seem to care.
Ordered a 6 yard dumster for thursday delivery…they did not show up, nor a phone call.
ABSOLUTLY WORST SERVICE EVER! CALLED AND WAS DIRECTLY SHUFFLED INTO A HOLD QUEUE TO GET TO MAIN RECEPTION! WOULD PUT NO STARS BUT IT WONT LET ME. STAY AWAY FROM THIS COMPANY AND FIGURE OUT HOW TO RECYCLE YOUR WASTE WOULD BE FASTER THEN TRYING TO CALL TO SET UP SERVICE!
It is very hard to get anyone on the phone and we frequently have to just go down to the office. The trash truck also leaks all over the streets and it really smells.
Missed my 91 year-old moms pickup again! No one to contact vy phone.vvery poor service that the blame on th virus!
Waaaay too expensive! $50 to dump a standard not overloaded pickup is robbery! Just go to Neal road dump and save yourself the extra 30 dollars. This place is a joke.
They didn’t dump trash monday.
Also time before they didn’t get all the trash they spilt
I want you to please expedite 3 people up here and pick up the mess left here. …
There worst customer services i have ever had. I have called them 15 times and no one has answered the phone and waited on hold for 40 minutes before hanging up. I would never use this company by choice.
Bad Extranet cannot even login to my account have to call all the time to have them unlock my account. When I call I am on hold for well over an hour..
Find it facinating that your company picks up multiple containers of trash, furniture from people that don’t even have an account with you. Week after week after week. Touch annoying for those who pay for service. 😒 …
Worst company EVER! They lie about picking up our bin each and every week. We pay for them to pick up our 40 yard bin, twice a week. They can’t even do that right!!! Yet they bill us for twice a week pick up. These people are the worst!
Terrible service. Weekly garbage pickup leaves unemptied bins. Dumpster delivery also failed appointment date. I had to call 3 times before they notified me of their “equipment difficulties.”
Trying to establish new residential service. Called all numbers that I could muster and was on hold for over an hour! Unfortunately they have monopolized our region and am unable to get service from another provider. Poor customer service.
Trying to set up garbage service has been a challenge to say the least.. on hold forever, no promts in the automated system for setting up a new service..can’t speak with a live person ever, I guess I’ll just have to chase down the truck when they come this week..
First of all the driver dropped my recycling Ben into the dump truck and not gotten a new one yet, this happened 3wks ago and now Thursday the didnt take my regular garbage. What’s going on here ?
These people deserve NO STARS. Service sucks all the way around. The office receptionist answering the phone should not be aloud to take the trash out lol let alone answering the phone. She was disrespectful, rude and had abosultly no …
14 January 2021, I spoke with Chesnie, Customer Service, to start up my services. Chesnie answered ALL my questions professionally. She is an awesome Customer Service Representative for your Company, Thank You!
Front desk lady who is always rude (glasses short hair) to me every time I come in . If the management had half a brain they would have canned her along time ago. I am going to file a harassment complaint to the headquarters if she keeps …
On hold for 22 minutes, trying to establish service for my elderly, disabled parents. I originally called in December, the “supervisor” of this area was on vacation and to return my call on his return. No call. Called again. No supervisor …
Great experience dropping off my old tv for free. Literally just shoved it off into a metal bin and drove off. They also answered all of our questions at the cashiers window. Very nice people.
What in the world is going on at Recology lately? Failed to pick up my garbage twice in this month. The first time a week or so ago, I called and had to insist that the truck come back out rather then wait until the next day, Failed to …
I have a hard understanding as to why they pick up recycling every other week. In a state like California where recycling is pushed on you to do your part, you’d think this company would pick it up every week. Waste Management in Chico does …
My dad passed away and lives in Berrycreek, called Recology and ordered a dumpster and was set to deliver July 4th. The driver pulled in to my drive way turned around and left didnt wanna take the effort to set the unit and told his …
I like the fact that Recology is employee-owned. I have experienced very Good home pickup service for several years.
Special service available for the handicapped. …
I never realized how fantastic Northern Recycling & Waste Services of Paradise were until you loose them to the horrible fire too. NRWS got trash cans to you by next day, with vegetation and recycle cans too. I’ve been waiting 10 days for …
The girl that answered the phone was nice, but couldn’t help me much as its in my bfs name. However ther is No recycling or yard waste bin available at my address, and they charge more for the bigger bin to accommodate not being able to use …
I have had nothing but STELLAR service from recology for the last 10 years. I am confined to a wheel chair and unable to take my can to the street. At NO EXTRA COST, they walk up my steep driveway, take the tote to the truck and dump it, …
It’s now been 2 weeks since my yard waste bin was accidently dropped in the truck when dumping it. I have been calling as well as emailing every day, and it’s always an excuse, and an extremely long wait for them to even answer. Lately it’s been a passing the buck issue with no resolve. If I could, I would rate zero stars.
I also get bins not fully emptied, which is why 4 stars. However, the drivers are so nice. I’ve been know to come running down my 300′ driveway in my jammies and they wait for me… if they spot me. I’ve even had to go down the street with …
Incompetence. Called for a large waste bin, never showed up. Called back, they said I never called. Apparently I forgot to ask for a confirmation number… didnt know I had to request it for them to do their job. Wife called to start trash …
Need a dumpster to clean out my garage. Can’t get one.
I’m new to Oroville and been trying to get service started for 2 weeks!!! First called on a Monday was told I would receive cans on Wednesday. When they didn’t come another 45 min on hold to be told 3-5 days from order. So Friday comes NO …
Didn’t pick up our trash this week. Tried calling but never got to a person. Will go down to the office to ask what happened, but these reviews make it seem like a common thing. Will change my review if it turns out to be an honest mistake. …
Real easy in, unload, and easy out. Fees are reasonable. I pay $75 a ton.
Their customer service is unbelievable in the worst way. No one ever answers the telephone, the online website redirects you to call the office, this company gives customers the run-around. So unfortunate that they’re the only waste service providers and that we HAVE TO purchase services from them.
Customer service is not that great when calling the office. They always have to put you on hold; the person on phone needs better phone etiquette since they don’t come across as friendly in professional manner almost as if you are …
This company is an excellent example of what happens when a business gets a “franchise agreement” …oops, I mean MONOPOLY on trash pickup from the city and doesn’t have to worry about competition. Rude and condescending office staff that …
Crushed cans that were brand new and trash all over the street. Very rude and unprofessional. Especially after 3 weeks of no trash pickup. They sit on ur street so thay can fake doing their job because of the GPS. All they do is play on their phones.
Very unprofessional business. We paid them every month but our trash was never pick up according to the pick up scheduled. This is an awful business and we hated that we have to call them every week to have our trash pick up.
Same size load……one day it’s $11, one day it’s $15, one day it’s $33, one day they want me to weigh in and out. They don’t know if they’re coming or going…..completely unprofessional…..THE WORST DUMP IVE EVER BEEN TO….they don’t …
Have called for months since the new driver has taken over after being trained to to drive in and take my garbage 1.5 bin. They have missed me 5 times already. And again today after calling the office to double confirm my service. I’m …
Very poor customer service. Driver will most definitely retaliate if you complaint about them carelessly dropping your bin on it’s side blocking your driveway. Was charged for service not received for months. Office staff laughed at me when …