Worst customer service I’ve ever come across. Really wish I hadn’t gotten my car loan with them. All of the employees treat you like scum on the bottom of their shoe.
They give incorrect information here at the Member One on 202 4th St NE. I was not only disappointed by that but by the tone and the manner I was addressed when inquiring about different accounts. I was addressed as buddy and they continued …
Member one has always worked with me when I find fraudulent purchases, when my account has been hacked it my card number stolen. They are usually fair to deal with. …
crappy attitude – no shared branch banking (the whole purpose of being a credit union is the idea of shared branch banking) – should be called member last – It’s plenty obvious that this credit union has no idea how to be a credit union – …
I called for account information and Toney was a great help, gave me the correct information and will be getting back to us with what I need within a 24-48 hour answer. Very kind and courteous. That’s the way good Customer Service is given. Way to go Toney.
More than acommodating…I have 3 car loans, business account, private account and mortgage..Very knowledgeable and never have had a bad experience. All branches are great customer service..Thank You..
Member One is absolutely the best financial institution I have ever dealt with,(all my life I have been in business)!!! Wish I had been with them years ago!!! I won’t forget!!!
Gave me misinformation on opening an account. After I opened the account, they called me and told me they actually had told me wrong that I needed to make a larger deposit. I also tried to refinance my house, but never got an answer on the loan application despite repeated follows on my end.
I’ve overdrafted on my account once, but yet they took 197.00$ of my money and I still have -71.00 as my account balance so I will be closing the account down asap. Lasttime i checked it was a 35$ fee for overdrafting I didn’t know that …
Great, no fees are charged for any of the services. Obviously they have such a high apr on all there loans so you still have to shop around a little for loans. but they really are great, with fast customer service and answering my questions, even if they dont have to do with their services. So glad I bank with them.
When Member One starts putting their members, who have done over $100,000 of business with them, first (and do better!) then I will change my review. It’s clear they are trained in scripting and they hire robots. They have shown their lack of abilities and care especially now through the pandemic.
After I saw the reviews here, I almost didn’t go to get a quote – but I wanted to deal with a local business and having the opportunity to be face to face, my experience with them has been first class. They (Valinda) was very competitive, …
Have a motorcycle financed thru these guys. They sent me a letter informing me they did not have my insurance info on file for my loan. I took proof of my insurance to them and called the insurance company while I was there to fax info …
Awful, just awful!! My card was stolen and used….it took them 15 days to get the money back into my account. I got my mortgage through their mortgage department and they SOLD MY LOAD to some place in California (note I’m in VA) who goes …
If i could leave no stars i would! I’ve paid off my loan with Member One YET they still continue ways to screw us! With back interest and fees out the @$$ they will do nothing to help. I’ve tried multiple times to make payments on the phone …
The policies of this bank make absolutely no sense to me. Why would it take 10 business days for funds to be made available to the member after the check is deposited, with NO WAY of expediting it? I was told that once the decision has been …
I used to think Member One was the best HOwever a recent issue has me changing my mind about using another credit union. I had a check from my sister from Sprint. I cashed it for her, she made it payable to me and I in turn tried to deposit …
Charges showed on my account on PayPal that I never used. I almost never used the account for purchases, I mainly used it to pay a loan payment. I called and they issued me a new card. The charges showed up again and I realized that the …
I went to Member One four years ago. I was told it was the bank I needed to be with by several people. I have now brought two of grown children there for accounts. I got a credit card with them when I opened my account and about 2 years ago …
The new facility downtown Roanoke is very nice and the people there are so very professional and kind! They greeted me with a smile from the front door to the tellers.
Great experience opening my account. Everyone is so friendly and understanding inside the branch as well. Excited to see how this banking relationship will be.
I applied for a small personal loan on my Member One app. I was approved quickly and had my money in my account in no time. I didn’t even have to leave my house. Everything was done on my phone from start to finish. Will definitely keep my business here from now on
Be aware! It is the policy of this credit union to allow any owner of an account close the account without the other owner’s knowledge. This happened to me. The other owner closed the account taking every dollar out of it. The bank …
I have been a MemberOne FCU member since 2001 with very few problems. Fraud department is great in alerting with suspicious activity, which they did in November. The beef I have about this is that it was my card compromised yet they called …
Watch out for the bait and switch on business loans. I was sold one. Do not consider anything they tell you as true and definitely get it in writing. I was told I was locked in at the 4.25% rate only to find out later when the loan …
I will summarize 2 complaints: Complaint #1 is them knowingly and willfully engaging in dishonest communication with a listed reference on my loan that resulted in an embarrassing conversation based on the false premise that I couldn’t be …
Overall, I’ve been satisfied with the level of service but yesterday August 15, 2022, , I encountered a less than stellar side to Memberone FCU. My mother had been in the hospital when one of her CDs matured. It was a 14 month CD that just …
Money is such a stressful thing to deal with especially when you need a loan and are so scared because you understand nothing lol! This bank from my initial phone call to my loan closing only made me feel more secure and safe with my …
I’ve had nothing but problems with Member One, I would not recommend using them.
Now today (holiday) my account is locked and card marked stolen. I personally …
Good service
Everyone has always been really nice here.
DO NOT USE!!!! Treated horribly… NO COMMUNICATION…. Go Elsewhere
Their Appraiser Mrs. Moon is incompetent
Nothing but the best!
I have dealt with this business since high school and never had a problem
Very professional and great customer service!
Member one has always fixed my problems. I love banking with member one.
Best bank i have been in my life i recommend to everyone
I have no problems with M O .. The people have always treated me well.I hope to continue being a member..
Prompt with responses and very transparent with services.
Marcellous did an excellent job sitting up my membership.
Worst customer service I’ve ever come across. Really wish I hadn’t gotten my car loan with them. All of the employees treat you like scum on the bottom of their shoe.
They give incorrect information here at the Member One on 202 4th St NE. I was not only disappointed by that but by the tone and the manner I was addressed when inquiring about different accounts. I was addressed as buddy and they continued …
Member one has always worked with me when I find fraudulent purchases, when my account has been hacked it my card number stolen. They are usually fair to deal with. …
crappy attitude – no shared branch banking (the whole purpose of being a credit union is the idea of shared branch banking) – should be called member last – It’s plenty obvious that this credit union has no idea how to be a credit union – …
I called for account information and Toney was a great help, gave me the correct information and will be getting back to us with what I need within a 24-48 hour answer. Very kind and courteous. That’s the way good Customer Service is given. Way to go Toney.
More than acommodating…I have 3 car loans, business account, private account and mortgage..Very knowledgeable and never have had a bad experience. All branches are great customer service..Thank You..
Member One is absolutely the best financial institution I have ever dealt with,(all my life I have been in business)!!! Wish I had been with them years ago!!! I won’t forget!!!
This was my first dealings with Member One on my auto loan and personal loan and they are awesome!!
Very knowledgeable employees and provide great auto loan rates for their members!
Gave me misinformation on opening an account. After I opened the account, they called me and told me they actually had told me wrong that I needed to make a larger deposit. I also tried to refinance my house, but never got an answer on the loan application despite repeated follows on my end.
I’ve overdrafted on my account once, but yet they took 197.00$ of my money and I still have -71.00 as my account balance so I will be closing the account down asap. Lasttime i checked it was a 35$ fee for overdrafting I didn’t know that …
Great, no fees are charged for any of the services. Obviously they have such a high apr on all there loans so you still have to shop around a little for loans. but they really are great, with fast customer service and answering my questions, even if they dont have to do with their services. So glad I bank with them.
Member one loan department is the rudest and most dishonest department when it comes top keeping their customers credit reporting correct, …
When Member One starts putting their members, who have done over $100,000 of business with them, first (and do better!) then I will change my review. It’s clear they are trained in scripting and they hire robots. They have shown their lack of abilities and care especially now through the pandemic.
Applied for refinance of vehicle was approved less than 24hrs loan was completed …
I’m very satisfied with Member One staff, they helped me get a home equity loan.
After I saw the reviews here, I almost didn’t go to get a quote – but I wanted to deal with a local business and having the opportunity to be face to face, my experience with them has been first class. They (Valinda) was very competitive, …
Have a motorcycle financed thru these guys. They sent me a letter informing me they did not have my insurance info on file for my loan. I took proof of my insurance to them and called the insurance company while I was there to fax info …
Awful, just awful!! My card was stolen and used….it took them 15 days to get the money back into my account. I got my mortgage through their mortgage department and they SOLD MY LOAD to some place in California (note I’m in VA) who goes …
AVOID AT ALL COSTS!!
**Updated — there were some things incorrect in my initial review (based on my …
If i could leave no stars i would! I’ve paid off my loan with Member One YET they still continue ways to screw us! With back interest and fees out the @$$ they will do nothing to help. I’ve tried multiple times to make payments on the phone …
The policies of this bank make absolutely no sense to me. Why would it take 10 business days for funds to be made available to the member after the check is deposited, with NO WAY of expediting it? I was told that once the decision has been …
I used to think Member One was the best HOwever a recent issue has me changing my mind about using another credit union. I had a check from my sister from Sprint. I cashed it for her, she made it payable to me and I in turn tried to deposit …
Charges showed on my account on PayPal that I never used. I almost never used the account for purchases, I mainly used it to pay a loan payment. I called and they issued me a new card. The charges showed up again and I realized that the …
Everyone is great!!!! Love to do banking here! I would recommend 100%
You just can’t get any better than Julie Nicely at this C.U.! Over and above the call helping us and F.C.U’s are perfect.
I went to Member One four years ago. I was told it was the bank I needed to be with by several people. I have now brought two of grown children there for accounts. I got a credit card with them when I opened my account and about 2 years ago …
I was interested in refinancing my car, Asia Sawyer was super helpful showing me my different options in a very timely manner.
The new facility downtown Roanoke is very nice and the people there are so very professional and kind! They greeted me with a smile from the front door to the tellers.
Great experience opening my account. Everyone is so friendly and understanding inside the branch as well. Excited to see how this banking relationship will be.
I applied for a small personal loan on my Member One app. I was approved quickly and had my money in my account in no time. I didn’t even have to leave my house. Everything was done on my phone from start to finish. Will definitely keep my business here from now on
Be aware! It is the policy of this credit union to allow any owner of an account close the account without the other owner’s knowledge. This happened to me. The other owner closed the account taking every dollar out of it. The bank …
I have been a MemberOne FCU member since 2001 with very few problems. Fraud department is great in alerting with suspicious activity, which they did in November. The beef I have about this is that it was my card compromised yet they called …
Watch out for the bait and switch on business loans. I was sold one. Do not consider anything they tell you as true and definitely get it in writing. I was told I was locked in at the 4.25% rate only to find out later when the loan …
I will summarize 2 complaints: Complaint #1 is them knowingly and willfully engaging in dishonest communication with a listed reference on my loan that resulted in an embarrassing conversation based on the false premise that I couldn’t be …
Overall, I’ve been satisfied with the level of service but yesterday August 15, 2022, , I encountered a less than stellar side to Memberone FCU. My mother had been in the hospital when one of her CDs matured. It was a 14 month CD that just …
Money is such a stressful thing to deal with especially when you need a loan and are so scared because you understand nothing lol! This bank from my initial phone call to my loan closing only made me feel more secure and safe with my …
I’ve had nothing but problems with Member One, I would not recommend using them.
Now today (holiday) my account is locked and card marked stolen. I personally …