Terrible service. Slow response. I’ve been waiting 2 weeks for them to install basic internet. But wait there’s more they have ridiculous prices. If it wasn’t for the fact they were the only providers in the county I would have drop them a long time ago
They charged me 2 times for a modem saying I need to pay 500 to restore my internet hurry teen mobile they about to have internet in our area in next 3 months $50 a month
This internet service is terrible 70 dollars a month and it doesn’t even pick up in the ack of my small apartment is as bad as dial up maybe wouldn’t recommend unless your only option is dial up
The internet is slow and horrible but to top it off the price per month is out of hand. If there was another way I would leave maybe starlink will help out
prime example of what customers get with a monopoly. cable tv: poor program selection–even with the “ultimate tv” package. internet service: spotty service with slow speed and outages lasting for hours. high price for the cable tv and …
The only reason I’m giving them a star is because I have to. They have the Shenandoah Valley monopolized and they know it and unfortunately we cant get anything else other than satellite internet in most places. Absolute terrible service, …
Don’t believe the 5 stars that are given on the reviews. ABSOLUTELY TERRIBLE. Look up the term ‘Monopoly’, that is what this company is. Been stuck with this company since 2012 and NOW in 2018 they put a CAP on their service WITHOUT NOTICE. …
Take note that all the five star ratings are from employees of Shentel. Shentel has a monopoly in Shenandoah County forcing anyone that lives here to go with them. They are unreliable, spotty, and overpriced. I have to reset my modem at …
The prices are pretty high for wifi and you have data caps…. for every 50G over your cap you pay $10.00. It is the stupidest thing. I am looking into other options. The only reason they have a 4.4 star rating is because a bunch of employees gave it a 5 star rating.
A technician came out yesterday to hook up a neighbors cable. In the process unhooked our cable and went home to watch TV. We called Shantel they said the technician couldn’t come back to hook ours back up till the next day. I guess …
I have been with Shentel in the Shenandoah Valley in Virginia for the past 4 years. From what I can tell, Shentel has the monopoly in this area but I am actively searching for something different. I have paid $199 for the fastest …
If I could give them 0 stars, you better believe I would! Their service is absolute trash and their prices are OUTRAGEOUS! This company is more worried about buying more service area than upgrading the “place they call home!” I was SO glad …
Technician unhooks our internet and tv so he can connect neighbors and then doesn’t reconnect ours! Called tech support and was told no technician available until tomorrow to fix the issue. Not like I can go elsewhere for cable since they have the whole area monopolized.
Internet goes down at least once a month and lasts for days. Can never get through to the call center (always says too many callers are placing calls at this time) I went to college with the grand daughter who raved about her grand father “being so rich he hardly has to work”. Your customers can tell…
Customer service is the worst. Internet service is the 2nd worst. They clearly don’t care about the countless 1 star reviews. They don’t deserve any business. Best thing to do is save up and get starlink
The worst internet you will experience. Inconsistent service, apparent throttling, and prices far above that of other ISP’s charge for the same price. They sell “high speed internet” even at speeds not considered high speed. I am happy …
Shentel is disorganized and overcharging LONG time customers. They sent this letter making it urgent that we had to switch our internet service because they no longer provide DSL. This was our only opinion for forever. I called and they …
Terrible service. Slow response. I’ve been waiting 2 weeks for them to install basic internet. But wait there’s more they have ridiculous prices. If it wasn’t for the fact they were the only providers in the county I would have drop them a long time ago
They charged me 2 times for a modem saying I need to pay 500 to restore my internet hurry teen mobile they about to have internet in our area in next 3 months $50 a month
I work there
Great Service
Corporate office building
Very poor service
Just don’t bother.
Great company to work with
Very friendly and helpful
Work here and love it.
Overpriced monopoly.
Do not use.
Amazing people very knowledgeable and talented bunch.
Good place to work. Bringing technology services to rural areas.
Absolutely the worst phone company we ever had.
Great place to work! I’m proud of the products and services we provide.
The place is full of people who scam others out of there time and $$$ due not buy there over priced junk services
Internet is very overpriced, rarely works as fast as its supposed to and they don’t offer high speed packages
ABSOLUTELY TRASH. Think of SPRINT but for a house. Sprint at least has unlimited service. SHENTEL has data caps for ridiculous prices.
Hands down worst internet provider in Shenandoah County. Abuse & use people knowing they have a monopoly.
This internet service is terrible 70 dollars a month and it doesn’t even pick up in the ack of my small apartment is as bad as dial up maybe wouldn’t recommend unless your only option is dial up
The internet is slow and horrible but to top it off the price per month is out of hand. If there was another way I would leave maybe starlink will help out
Installation crews; both outside and inside were great, friendly and efficient! Monthly bill approximately $20 more than I was quoted!
Is so hard for them to pick up the phone poor customer service just bad ‼️
Very poor service. Called many times to fix the issue and still facing the same issues. Upgraded the internet speed, but hasn’t work.
prime example of what customers get with a monopoly. cable tv: poor program selection–even with the “ultimate tv” package. internet service: spotty service with slow speed and outages lasting for hours. high price for the cable tv and …
The only reason I’m giving them a star is because I have to. They have the Shenandoah Valley monopolized and they know it and unfortunately we cant get anything else other than satellite internet in most places. Absolute terrible service, …
Don’t believe the 5 stars that are given on the reviews. ABSOLUTELY TERRIBLE. Look up the term ‘Monopoly’, that is what this company is. Been stuck with this company since 2012 and NOW in 2018 they put a CAP on their service WITHOUT NOTICE. …
Take note that all the five star ratings are from employees of Shentel. Shentel has a monopoly in Shenandoah County forcing anyone that lives here to go with them. They are unreliable, spotty, and overpriced. I have to reset my modem at …
The prices are pretty high for wifi and you have data caps…. for every 50G over your cap you pay $10.00. It is the stupidest thing. I am looking into other options. The only reason they have a 4.4 star rating is because a bunch of employees gave it a 5 star rating.
A technician came out yesterday to hook up a neighbors cable. In the process unhooked our cable and went home to watch TV. We called Shantel they said the technician couldn’t come back to hook ours back up till the next day. I guess …
I have been with Shentel in the Shenandoah Valley in Virginia for the past 4 years. From what I can tell, Shentel has the monopoly in this area but I am actively searching for something different. I have paid $199 for the fastest …
If I could give them 0 stars, you better believe I would! Their service is absolute trash and their prices are OUTRAGEOUS! This company is more worried about buying more service area than upgrading the “place they call home!” I was SO glad …
Technician unhooks our internet and tv so he can connect neighbors and then doesn’t reconnect ours! Called tech support and was told no technician available until tomorrow to fix the issue. Not like I can go elsewhere for cable since they have the whole area monopolized.
Internet goes down at least once a month and lasts for days. Can never get through to the call center (always says too many callers are placing calls at this time) I went to college with the grand daughter who raved about her grand father “being so rich he hardly has to work”. Your customers can tell…
Shentels saving grace is one technician named Robbie. Who came to service my home in Appomattox, VA just a little house right in town. …
Customer service is the worst. Internet service is the 2nd worst. They clearly don’t care about the countless 1 star reviews. They don’t deserve any business. Best thing to do is save up and get starlink
The worst internet you will experience. Inconsistent service, apparent throttling, and prices far above that of other ISP’s charge for the same price. They sell “high speed internet” even at speeds not considered high speed. I am happy …
Shentel is disorganized and overcharging LONG time customers. They sent this letter making it urgent that we had to switch our internet service because they no longer provide DSL. This was our only opinion for forever. I called and they …