PacificSource Health Plans is one of the leading health insurance companies in the United States. A nonprofit organization, PacificSource has been operational for more than 45 years.
| Friday | 7AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 5PM |
| Tuesday | 7AM to 5PM |
| Wednesday | 7AM to 5PM |
| Thursday | 7AM to 5PM |
555 International Way, Springfield, OR 97477
Great customer service, calls are answered promptly.
Awesome
Forgot to call them
Good communications!
Thank you and THANKS 😊 …
Get so much care
Great news!
They cant get your info right.
Friendly staff 💗 …
Great plans for students!
Attended an educational forum in their conference room
6*++ if I could!
Friendly staff, and a very nice office.
Did not go in but very well maintain outside
Pleasant staff. Medicare plans works for us.
Pacific Source is fair and efficient.
They make you feel like family
Hard to understand the difference in coverage especially dental
Great company
Very helpful and great customer service
The staff is so friendly and helpful.
Local health insurance company that believes in giving people a live person to talk to as soon as possible when contacting the conpany for assistance…
Its a great insurance company that goes the extra mile for its members
My friend has them said there good and local office to help.
They were very nice and gave me the information I needed.
Dropped my whole family. They say they don’t serve Lane County but yet they still advertise here. Weird business plan.
Slow customer service. Uninformative.
Pacifics source was good they helped me with my coverage plans
They got my insurance fixed right away
My mom has worked here for years and they provide amazing insurance and help you out with anything.
They offered a new up to date hearing aids.
Pleased
No hassle representatives.
Curious how you can order a card, have money taken out of your check for it and then be told the card doesn’t exist! WOW BAD BUSINESS!
Staff is typically friendly and helpful when i call. Wish more medications were covered.
I have had the best experience I have ever had with a health insurance company. PacificSource should be everyones choice as far as I am concerned. I speak from experience, since I am a retired health professional & had to interact with all health insurance companies on a daily basis, for 20 years!
Benefits flex spending account review:
Nice people but impossible system, random denials, unable to tell me how to fix it, they give explanations but unable to find corresponding info on the website. Just not worth the effort.
For six years (off and on), I have taken advantage of this potentially wonderful program. Pre-taxed dollars allocated to defer unexpected medical expenses, what’s not to love? …
Provider directory was easy to use. Account setup was straightforward.
Payed my premium then got a letter from them saying I had not payed. Says they are open Monday through Friday so called to try to straighten things out, all I got was a recording saying they are closed. Pretty poor customer service. Do not recommend.
Called about getting a new primary doctor since the one they assigned me to is my son’s pediatrician….
All in all still no help no answers….. …
I have to fight this company all the time to recieve treatment for my cancer which I have a rare gene type on top of my primary cancer , they deny my treatment everytime, my cancer is growing , and I feel it isn’t right to have to fight …
A little bit of a wait, not too bad. The customer service was good, though.
About 2 months ago I had a nurse advocate call to help me out of the blue and then she had someone else call to help me with support to get (mobility AIDS)and advocacy through my primary care practitioner. …
Just talked to Nicholas dealing with my sons switch to PS in January.
Nicholas was very professional and helpful. He even went a step further to look into out of state/country travel coverage and left a detailed message on what …
They need to communicate better with their customers
I really like my insurance company. The website is new to me and I was able to get around it pretty well.
Oh right they are so great. My wife is a quad and needs to have gloves available for certain thing. Bowel care and such. Pacific source is so great..they don’t even pay for gloves anymore. I guess they figure that a person that gets 700/month in pension can afford to go out and spend money on gloves!
If I could I would give zero. Told us our plan ends at 6/30 in NOVEMBER. Revoked all processed claims after July in November. Still deposited the check I sent in September and send us a NEW insurance card on 10/1. This company is not making …
Hung up on twice when trying to get a hold of a rep. 1/13/22. 1:45 pm being busy isn’t a reason to hang up on people extremely unprofessional
The only plan they had available for me had me paying for my diabetic supplies more twice as much as I ever had to pay before test strips meters lancets Etc were all priced out of my price range even with only having to pay 20%, they’re …
55 minutes on hold just be told the same things over and over again. Pacific source assigned me a doctor who no longer works in the state, gave me the wrong phone number multiple times. Pacific source has a terrible website and organization system. It’s just one big joke.
They are helpful in almost every way. I called regarding a benefit question, which I already knew was not their area of work. But, no one else would call back, email or text me regarding questions I had. So, thought they may know of …